The pool looks like it has not been cleaned in years. Is brown at the bottom of the pool in the spill over siding. The water seemed like it needed more chlorine. The lockerooms should be cleaned more often during the pandemic there was lots of hair and other debris on the floor and my husband said the mens locker room smells of urine. Given that people pay for these memberships the cleanliness and experience should be better. I will not be using the indoor facility again.

My son took swim classes here and loved it. Patrick is the best!

Worst YMCA ever so unprofessional ! I’ve been a member for 16 plus years never experienced anything like what I did today. On top of all that they was charging my card during COVID when the Y WAS CLOSED ! The pool is so dirty I was disgusted the bottom looks filthy !!!!

This Is Eileen Lee her daughter, MT Y is a very nice place. The staff is Considerate kind and helpful. I totally enjoy my connection there when I am visiting my Mother from Eastern Shore.

I paid for private swimming class, I miss 5h3 1st Monday of 5his month only had 3 classes with a student swim instructor, still charge $80.00 that I feel was thrown away did not learn anything! I should at least got my 4th lesson!

Nice place overall but the workers seem to not are about you and they are not always on the same page when it comes to what time certain things are open, especially the gym. Wen i call up there they tell me the gym is open but when i get there the gym is not always open. But besides some of the staff and not being on the same page everything is pretty good.

I joined the Mount Trashmore YMCA in March I was able to go one time on a Friday they close the doors on Monday due to the Coronavirus I was charged 75 for the full month that I didnt even get to use I put my account on suspension during the virus and just found out that they resume the billing on June 11th however the Mount Trashmore YMCA is only open for outdoor activities and Im still charged $75 so thats two months that I cannot use the YMCA that Im being charged for I should have been credited the first month of the $75 and I do not want to do outdoor classes so I should not have to pay until the YMCA opens and yet there is no one to call about this very angry

Staff is nice, and attentive, the place is a bit old looking as it could use some TLC - but everything inside works and the new management for pool is getting better at helping others

My son went to the YMCA summer camp for several seasons. He loved attending the camp classes there and as a handicapped individual the property is extremely accessible to me. It is all one level and doorways are wide enough to accommodate wheelchairs as well as strollers. The staff is very helpful and accommodating and understanding of special needs that need to be met with various persons. I would highly recommend trying a want to see a YMCA membership or even just to visit.

Good facilities, if you want to have selective hours you can use the pool. Tides swim team has had indoor pool completely taken up on multiple occasions. Not sure why they take priority over paying members on lanes or why they are not restricted to a couple of lanes so members can come in before work and exercise.They said someone woukd contact me a week ago, no one has yet to date. 4-28-2018

Its a nice gym, pretty small though but they have enough to where you shouldnt have to wait on a machine or a bench during non packed hours. The pool is really nice and clean. The cardio room is really good, I never have to wait on a treadmill. You have to bring your own towels.

I love this YMCA. The staff is very friendly and treat you like family. A lot of them have been there for years. Its nice to see a place with low turnover, you know they must be doing something right. The facility is clean and there are lots of classes to choose from. The child care is excellent.

Staff are great. Love the stay and play. The pool could be cleaned more often. The lip around the under edge where the water spills into is pretty dark and nasty and theres always junk on the bottom of pool. Other then that I also love the theater work out room.

After a great experience as a YMCA member in New York City years ago & the fact that a family member is an executive for the Y, I definitely wanted to join here in Virginia Beach. Though I really liked this YMCA, especially the movie theater room, the front desk staff was what ruined it all for me. Not very good customer service at all. They were unenthused & there seemed to be some serious miscommunication between them about certain membership rules & guidelines because 1 person would tell me 1 thing & the next would tell me something totally different. All within a few days of attending the gym. Each day that we left, we shook our heads at the weird vibes we got from the front desk & how uncomfortable they made us feel. I wasn’t sure what the issue was, whether they just didn’t like their jobs and/or if it was the fact we were using the free week/tryout pass first (though I initially called & asked how much a day pass would be, was given a price & I was offered a free week instead by someone else when I got there) & they would’ve preferred us to immediately sign up for a membership. I don’t know, but after a final very uncomfortable interaction w/ 1 of the staff members on Memorial Day around 4:20pm when I simply asked the (Caucasian w/ a ponytail) woman at the front desk for my phone back that I oddly had to exchange for a basketball, she rudely told me to get my phone myself from behind the desk (what the heck?) as she continued her chatting w/ some guy & around that same time seeing another staff member unprofessionally walking around w/ no shoes on, we had had enough & decided to immediately leave & never go back. Sucks because this location was really my style, small w/ pretty decent equipment & I wanted to join because of the YMCA name, but the front desk staff members were just terrible. Thank goodness something told me not to rush into a membership here & to feel out the place first before I make a membership commitment. I will say, the cleaning staff was very friendly & so was the slim lady w/ the blonde hair, not sure of her name, but she worked in the cardio room at the desk. Your front desk staff needs customer service training because clearly they’re unaware that simply being friendly & enthused is a huge part of their job.

I wouldnt recommend using them for child care. The first week my child came home sun burnt, though had sun screen from the first day. Staff in this department are not very good after 2 months couldnt recognize my childrens name nor pronounce the name correctly. The rest of the facility is fine. Great gym experience, plenty of activities.

The Mount Trashmore Family YMCA of Virginia Beach, Virginia is a great YMCA that gave me a great workout experience, and exceeded my expectations. Heres why I liked the Mount Trashmore Family YMCA:Mount Trashmore Family YMCA has such a large variety of equipment for whatever type of exercise you might be looking for. For example, it doesnt matter if youre into cardio, weightlifting, swimming, spinning, running, or cross-fit because theres something for everyone. Not only does the Mount Trashmore Family YMCA have a variety of equipment, but its also the newest equipment on the market. This is not only the latest and greatest equipment (state of the art), but its also laid out perfectly throughout the Mount Trashmore Family YMCA. I have been to several other YMCAs, nonetheless, none compare to the Mount Trashmore Family YMCA. No other training facilities or gyms can compete with the Mount Trashmore Family YMCAs equipment, equipment cleanliness, employee professionalism, facility cleanliness, or overall facility as a whole.Also, all employees at Mount Trashmore Family YMCA are prompt, professional, courteous, and tactful. Every employee at the Mount Trashmore Family YMCA went above and beyond for me. Mount Trashmore Family YMCA of Virginia Beach, Virginia has a welcoming atmosphere that leaves the customer wanting to come back time and time again.The overall cleanliness of the Mount Trashmore Family YMCA is above average from that of other YMCAs I have been to as well.Finally, Mount Trashmore Family YMCA is easy to find, and also has accessible parking.

The YMCA at Mount Trashmore had to close down today for the rest of the week because one of the counselors have Covid19. I did not get any official notification. My grandson goes there.

This has to be the BEST YMCA Ive ever been to. I never go to a different Y. closer to my location. My daughter is wanting to take elliptical lessons, however, I totally could have signed her up at our closest Y., but instead decided to sign her up at Mt. Trashmores Y., because its my choice as her parent. The ellipticals are beyond amazing in appearance. Theyre always clean, but with a hint of sweat residue (to be expected). My daughter wont allow herself to sweat, due to her phobia, but she doesnt mind if the ellipticals occasionally have some remnants of other members sweat - I mean, sweating IS only natural.The handle bars have great grip. The pedals move in fluid motion. The machines are just her size. She couldnt be happier with their ellipticals! Unrelated: She told me a week ago she even thinks the layout of the facility is fabulous! Their showers/locker rooms are literally in THE MOST OPTIMAL LOCATION, IN RELATION TO THE ENTRANCE, AS POSSIBLE. At the Y. Ive once been to nearest to me, there were only elderly people using their ellipticals (or possibly taking the elliptical lessons, perhaps). At THIS Y., there were young adults, and teenagers my daughters age all using the ellipticals! Get your cardio on, youngsters... My daughter and I will ALWAYS come be coming to the Mt. Trashmore YMCA!

The whole family love this place! friendly faces, helpful staffs, convenient, and fun! what else can I say? :-)

Love the YMCAs of South Hampton Roads. This one has a great program/play area for the young children (2-5 years old) for Parents Night Outs.

This has something for the entire family! So many choices. A great place for whatever stage of life you are in

This has to be the WORST YMCA Ive ever been too. I usually go to a different Y closer to where I live. My son is taking school age swim lessons however I waited too late in signing him up for the next session so I had to go to the only Y that had space available...Mt Trashmore. The indoor pool at this Y looks like trash. The pool is filthy...it looks like it has never been cleaned. The railings and stairs in the pool are very rusty and looks unsafe. The area near the skylights over the pool have rust and chipped paint. The door handles leading back to the main area of the Y is covered with what looks like green rust. The locker room really shocked me. Unlike the Y I normally go to where the showers are in the back and lockers are located as soon as you walk in...well at Mt Trashmore the showers are located as soon as you walk in and the lockers are in the back. Even the life guards seem very relaxed. At the Y I normally go to kids under age 13 arent allowed in the pool w/o a parent or guardian if they havent passed the swim test and earned a green necklace. Ive noticed lots of kids under the age of 13 in the pool (indoors and out) without a parent or guardian and no green necklace. I cant wait til my sons swim lessons are over...I cant see myself coming back to this Y.

Morning front desk personnel is great and so is the stay and play staff.

My kids are in love with this place. Im in a happy place when being here.

Weve been members of the Y and particularily coming to the Mt. Trashmore facility for almost two years now. I highly recommend it to anyone. We initially decided to check out the Y because of the child care. Not many gyms in Hampton Roads have child care included in the membership.That said, the staff in the Stay and Play area are amazing. The facility for the children is so great. Even while my wife and I are working out, I know that they are taken care of and even have acitivities that get them moving. Its not a simply babysitting service. Its an exceptional program that embodies the Spirit, Mind, and Body approach.As for my wife and I, we have a blast! This facility has a Cardio Theatre that we frequent. Its just that. A room full of cardio equipment situated so that everyone is in view of the big screen playing movies all day long.FITQUEST. If you have never been trained on how to effectively use a gym, or had a personal trainer, thats what you get with this. Everyday we go in, we have a new workout ready to go. Whats best is that it is tailored to each individual. No one size fits all workouts here.The Staff. They are simply great people. They actually care about the health and welness of the patrons. Not just the money that is flowing in every month.Programs. There are more programs that I have time for. They truly have something for everyone. The swimming classes(extra cost) are great. For my now 4 year old, we have been incredibly pleased. The patience and ability to teach these young swimmers is incredible.If you are looking for a place to work out, check out the Y, especially the Mt. Trashmore Y.

This place is practically my home. Love the movie room

My whole family loves the Mt. Trashmore YMCA. The kids are safe and well cared for.

The best time i ever had. Cheap too!

The best 1 ive seen yet

The best place to bring your kids.

Eh, got pushed onto the ground

Very nice

Great job