Please stay away. Kia - Lynnhaven held my vehicle for almost 6 months on a simple overheat issue that shouldve taken less than a couple days to fix. They were rude, blatant liars, unhelpful, unapologetic, and non-empathetic. They then returned it to me filthy and physically damaged; with no talks about making it right in any way.Theres too much that happened in the last 6 months to write on here, but here are the highlights - Kia told me the parts were on back order, then I found the parts myself weeks later and had to provide Kia with the ordering information (youd think theyd be able to find the information themselves). Then they destroyed my engine with their poor work practices, and the cycle repeated itself. I had to find the ordering information myself after months of being told it was unavailable. Turns out it was available the whole time. They just didnt have the correct part number.Again, they kept my vehicle for about 6 months. Much of this time was spent in a rental vehicle and hotel (since I was originally visiting for 3 months) which I paid out of pocket with no offers to reimburse me from Kia while my vehicle sits idly by. Kia did nothing to expedite the process.Please see the pictures of the condition Kia returned my vehicle in. Greasy hand prints everywhere, including the back seat (which they had no business being in) and a footprint on the back door panel (as if they were laying down or napping in my vehicle). Disgusting. Not to mention the physical damage and stolen parts. The radiator cap that was returned to me was not the pressure bleeding radiator cap I had originally, and my two front floor mats are missing. The front and rear bumper suffered from tooling damage and somehow the rear bumper now has a sizeable dent. Same with the front left wheel. Looks like tooling damage.Sorry for the lengthy review. Please stay away from Kia. At the very least, stay away from Kia Lynnhaven. Ive spoken to friends and read many forums after my experience. Turns out this is not an uncommon theme. Stick to a more dependable brand.**Update** About 2 weeks has passed and Ive been getting an intermittent check engine light. I finally got the opportunity to pull the code, and its throttle related. Likely a faulty installation. More money out of my pocket... Theres no chance of me going back to the dealership to have them potentially break, steal, or lose something else.If anyone reading this knows of an attorney who specializes in these cases, Im looking and interested. Please leave the info on this post. Itll probably help some others who have had issues with this dealership as well. Thanks in advance.

Took my car in for an oil change. Sonny was my Customer Service Rep. He was so nice, professional and personable. I know very little about cars and he took the time to explain my issue they identified. Definitely would go back again!

Ive changed my 4 star review to 5!Wow wow wow! RT Ives is AMAZING! Hes been my point person a couple of times now and its always been a great experience. If youre like me and dont particularly enjoy taking your car in-- only to wonder the entire time what news lies ahead (anxiety much?)-- RT does a good job of taking the sting out of the dreaded mechanic experience. He does a great job of liaising between me (the customer) and mechanics. His communication and knowledge always puts me at ease and this is HUGE as this is the foundation of building trust.There are a lot of options out there for consumers. KIAs service department alone has won me over as a repeat customer. I know when I drop my car off I am in good hands and this is how I like to do business.Ive been with them for 8 years and when it comes time to upgrade, this is where Ill make my purchase. Well done!

Absolutely garbage service, and gave me a DANGEROUS vehicle back that my kids ride in 😡It took 5 days and four different people before somebody took the time to research the part needed to repair a fuel leak AFTER I left the vehicle with them.THEN, the technician who serviced my brakes while it was in the shop didn’t take the time to torque the lug nuts. Several days later the car starts shaking and wobbling WITH MY KIDS IN THE CAR. After jacking it, we discovered the nuts had backed off so much that the tires could be moved in any direction by hand. If you want an easy lawsuit, this is the place for you. If you want any kind of quality service, GO ANYWHERE ELSE. What a sham.

RT Ives in the service department was a huge help for us today. I called to explain that I have to go.out of town for work next week and that our car is less than 500 miles from the do date for an oil change. Since I am taking the car it would have been well over the recommended mileage by the time I got back. He was very understanding and was able to fit us into the already full schedule before I have to leave. Thanks RT!!

This was an awesome experience! Sharon Tull has great customer service. I want to specifically work with her in the future. The process was very simple! She needs a raise! Ill definitely recommend her to anyone in need of buying a vehicle.

I have nothing bad to say regarding the service that I received this past weekend or any other time that Ive had my car at Lynnhaven Southern Kia. Wes (Service Specialist) and friends :) are helpful, polite, and honest. Its always or at least it can be tricky as a woman when having your car serviced, but Wes has never made me feel that I was being taken advantage of. I was also very happy that they valued my time. I was in and out in 1.5 hours.

The service department is the slowest place I have ever been. A simple oil change took them 8 hours to complete even with a scheduled an appointment. Good thing I don’t need a new car, at that rate it would take them years to sell it to me.

Car shopping lately has not been fun and other dealerships customer service skills were lacking. I came here today because they seemed to have the most inventory in the area. I’m so glad I did ! Brad was so nice and went ABOVE & BEYOND today for me. The sales manager whom I forgot his name, I’m sorry. He came up introduced himself and he was so nice and polite and was able to get me where I needed to be ! They were polite, kind and very fast! I am so glad I came here ! Thank y’all again !!!

If I remember correctly I think her name was Essence she was the one that was helping me either way she had great customer service and was very friendly. I ended up not getting a car but I will definitely be going back once My boyfriend and I have saved enough. 10/10 customer service, will definitely be recommending it to my friends.

I bought my car here new and have been bringing back for service ever since. They are always courteous, professional and go above and beyond. R.T. was able to accommodate my last minute requests and did it with a smile.

Cornelius Scott was my salesperson and he helped me pick out my vehicle 2021 Kia Soul and got everything together for me in a professional manner I’m gonna send him some more customers in the future and let them go Mr.Scott is on top of his car game and he will get you riding today!

R. T. Ives was my service coordinator and I received excellent help from him. My service was completed in a timely manner and everything was done with no issues. We have bought two Buick’s and leased a KIA from Southern and have been completely satisfied with the people we’ve dealt with and the service we’ve received.

I like to thank all the team members who made my car buying experience painless. Sharon Tull who got my process started and Mr. David White who was great finishing the deal. Davis was a great help.. The young lady in Financing was very help full also..Great team all around..

Brad White hooked me up! We got a Kia Sorento and made the process as easy as could be. There were moments that we had to wait, but in the meantime he met us on our level and we talked about skiing and food (things we love) that made the time go by very quickly. Between Cornelius who got us started and took us on the test drive, to Carl making sure everything was carried through smoothly, the team is overall great. Highly recommend Southern, and we’ll be back in the future!

This was the easiest dealership I have worked with. I was in and out in 2 hours. Sharon Tull was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Sharon Tull

Always enjoy dropping my vehicle at Southern Group! Very clean environment and excellent customer service. They offer a variety of things to pass time during servicing and they offer childrens entertainment too! Love Southern Auto Group!

Davion Thompson was excellent. His interpersonal abilities in showing me undivided interest about the car I wanted made me less nervous about buying. I am completely satisfied with my purchase. He didnt fast talk me into something just to make a bigger sale but he actually helped me get something that I needed.Thank you so much Davion

I bought my 2024 Kia Sorento at Southern Kia Lynnhaven. The car and the Service has been great. R.T Ives represents Southern Kia well. Being a Senior Citizen I need a reliable car and spend money where and when I need to achieve this goal. R.T. Ives takes time to explain to me what is being recommended.

My experience with Southern Kia has been really amazing. I would strongly recommend Essence Odum to be your sales representative. She knew all the the answers to my questions. She was very detailed and very helpful. She is really amazing and I’m very lucky and glad to have had her be my sales representative.

I was struggling to find a car that fit my family’s needs and Mr.Davion Thompson fully assisted me giving me multiple options that’s would work for us while making sure to give me all the tiny details each vehicle had. He made the process very easy and enjoyable 1000/10

Brad is the man! I am always skeptical of dealerships but Brad is very knowledgeable and helpful without being pushy or salesy. Would not hesitate to recommend working with him. He will take great care of you and go the extra mile to make sure you are satisfied.

Bought my last 3 cars from the most respectful car salesman who asked what I wanted instead of trying to force and guilt me into a vehicle purchase. Fred Patterson is for the customer. Being prior military and understanding what we go through is a plus.

The sales lady Kayla was excellent!!! Even tho I didn’t know what kind of car I was looking for and wasn’t ready to buy now. She was still eager to show me different cars and even test drive some. And she told me all the perps they have when you buy with them, I was shocked. They really have some great deals! Definitely going back there to purchase my car👌🏾

R.T. Ives gave me great customer service at the Lynnhaven Kia Dealership; went the extra mile, and greatly appreciated! He was friendly, explained everything fully, and was courteous throughout my services, while waiting for my vehicle! Impeccable service; BRAVO!!!

Today I went to go check out a car and L’essence made the experience so smooth. Not only was she very nice and friendly but was very knowledgeable of the vehicle as well as she could explain it in simple mans terms. Thank you for the customer service

I brought my son to buy his first car and our sales representative, Kayla Brooks was so helpful and knowledgeable. She made the experience so much easier than we thought and I have referred others to this location and to ask for her, she was amazing @

Davion Thompson was amazing and super helpful! He helped me purchase my first car! Searching for a car has been super stressful but I felt at ease when I told him what I was looking for.

Riding by... saw this truck... inquired about it.... was adimate about no one callin pressuring me..had everything I wanted, besides the color... Austin Bosley, gave me just that... made me see that if that truck had everything besides the color... then whats the problem... he went got a tag,we test drove it, and I was more in love than I was at first,besides the color... needless to say we kept talking No pressure, and I ended up buying that truck, that night... they worked to not let me leave there without that truck... thanks so much to Austin for doing such a good job,and he followed my wishes to the letter....

I am not a customer here...not will I be. My mother purchased a vehicle. Between issues with the vehicle.. having to wait, for a long time, for parts to arrive... had to turn around and take it back... then had to wait for parts(different issue). But the best part of all this is the customer service in the service department. (I hope you can feel the sarcasm oooz from customer service). I dont think the man knows what polite or customer service voice is. Hes short and condescending. A true boomer who acts like it. Great way to get and keep customers. I will never buy a vehicle from here.

I would definitely recommend for anyone to come to this location. The employee Wes, was very helpful and he explained everything that I needed to know about my vehicle. Thank you Wes! 😊

Wes is my go to person at Kia. He is very informative from start to finish. Explains the process and has awesome customer service skills. His friendly personality, and attention to detail is an asset to the company.

Just sharing the experience I had working with the salesperson David White at Kia of Lynnhaven. He was very personable and informative during the whole buying process. To everyone reading this, they work with all credit types. I got a great deal on a Kia Sportage. Thanks to him, Carl and Joe.

R T. in the service department for Kia has been absolutely amazing during my 6 week ordeal with my Kia Optima thus far. I live about 3 hours away and my car broke down while at VA beach. He had my car towed for me, and has been extremely helpful when dealing with the warranty company. He was able to get me approved for a new engine and I couldnt be happier. Thank you R.T.!!!

Bradley hook me up!! I got the car that I wanted and the whole process went smooth. If anybody looking for an new/used car hit up Brad. He will definitely hook you up.

Dont bother making a service appointment on their website. It apparently doesnt work, they know it doesnt work, and they continue to leave it up. Took time off work during a very busy week, drove all the way over here only to find out they have no record of my appointment despite me having received an emailed confirmation. I was probably a little short with the service reps, which I am sorry about. Taking time off work for no reason is a big deal though... but thats not their fault.

Wesley K. was so friendly and very helpful. I made a service appointment for my vehicle several days in advance, but when I arrived my appointment couldnt be found. Wesley took care of the problem right away, and I was able to still have my vehicle serviced as planned!

Kayla B. was amazing! Made me feel comfortable while in her office and was VERY helpful in getting me all the information I needed! Will definitely come to her again!! Thank you!!

Loved working with Davion. He listened to what we wanted and found the perfect vehicle for my daughter.

Robert Ives Jr. did what he promised. Took my Sportage in for annual inspection at 7 am and asked him if anyway possible it gets done early to call me. 11:35 got a call that it was ready. This place has a superb service department and I would recommend it to anyone ! R T you are the best ! Thank you !

Sales Representative, Kayla Brooks, provided excellent and efficient customer service!! She was very knowledge about the products and vehicles that I was interested in! Thank you so much!

Essence was great. I came in looking to view a telluride she gave me so much information and her manager also gave me dates when the next one will arrive we will be back. This Kia dealership is full of positive energy and people.

Davion was great help! (: He made my decision way easier

Great experience as I begin the car buying journey. Kayla Brooks took all the time in the world to help me. She answered all my many questions and was such a pleasure to speak with!July 6, 2021 OK ... I am now working with Service Advisor, R.T. Ives - who has been great! I look forward to a great relationship with Mr. Ives and the service crew as I maintain my new 2021 Kia Soul over the months and years to come at Southern Auto.One note ... IT folks, you all need to make it a lot easier to navigate so customers can post a review!!! I gave up and finally just added on to previous review.

Wesley Kavula was incredibly knowledgeable when I had questions regarding my vehicle. I’ve dealt with him on multiple occasions, and when I came in for vehicle maintenance, he was very kind and accommodating. I will always come back to SK Lynnhaven thanks to my experiences here!

Davion is very professional and personable individual. Anyone wanting to buy a car I highly recommend asking Davion he knows everything you could ever think of and I’m definitely going back just for him. Thanks Davion!

Had to have inspection and oil change done. Rt was awesome, took care of my car and was very helpful. It was so easy scheduling an appointment too.

(5) ⭐️⭐️⭐️⭐️⭐️ exceptional service by skillfully certified technician Brett Webler! You can expect trustworthy feedback and unprecedented mechanical service every time. Im confident taking my 2018 Stinger in for servicing that it will be in good hands!

Davion was great! He helped me every step of the way, I would highly recommend anybody who comes to this dealership go straight to Davion for assistance!!

Davion had great customer service and made sure I got what I wanted :)

My service advisor Wes is very caring and thoughtful. He makes sure his customers are satisfied and pleased with whatever service they received at that time. Thank you Wes!

Our salesperson David White at Southern Kia Lynnhaven, made our car buying experience pleasurable.

Rt was great as always and so was the service. Scheduling appointment was easy! Thanks for taking care of my car.Just had another appt on 7/3 and Rt was very informative of what needed to be done to my vehicle. Service was great. He already scheduled my next appt for December. Thanks!

My 20 y/o daughter called to tell me that RT(service advisor) said her transmission was bad in her 2015 Kia. I didnt believe him, and thought they were taking advantage of her. I called the shop and acted like a complete a$$. Turned out that RT and the service department replaced the transmission and fixed the car for under $100. They took care of my daughter and I was wrong about them. If every repair shop was this honest, non of us would automatically think that mechanics are trying to take advantage. I am a grown man though, and I can admit when I was wrong, and I was. RT and the service department at Southern Lynnhaven took care of my daughter. I live in Missouri and my little girl (20) is a new Sailor in the US Navy. They were honest, fair, and I completely misjudged them. Thank You to all of the Moms and Dads who work in that shop. You deserve a medal, and certainly didnt deserve what I said to you all. Sorry, and Thank You for your honesty.

Great working with me, helped me pick out the perfect car for my wife.

Excellent experience at Southern Kia - Lynnhaven. Would definitely recommend Brad as your salesman! He knows his stuff!!

I can truly say I have never had a bad experience at Lynnhaven Kia Mr West is always theregreeting me with the most pleasant personality its such a good feeling especially in our times today to have someone like Mr. West remembering you every time you come in for service.

Loved the experience! And love my car!! A special thanks to Mr. Brad White!! He was very kind and was excellent at what he did!

Thomas (TJ) Caforio was the salesperson that made this experience such a great one! He kept me up to date on the shipment of my Kia Telluride. He sent me a picture the day it arrived, and he also sat down with me for 30+ minutes setting up the car for me. He taught me all about the car and was very knowledgeable. He continues to be there for me when I have any questions.I would 10/10 recommend using TJ to buy your next Kia!

I have been totally satisfied with the service I have received at Southern Kia Lynnhaven! Brett Webler has been our technician and his friendly demeanor, professional competence, and timeliness have served us extremely well. We will NOT take our vehicles to anothertechnician for any service or maintenance need.

Fred at Kia Southern Lynnhaven was awesome! He went over and beyond to make sure that I got the right vehicle for the right price! And most importantly he made sure that I was happy with it 😊 thank you guys so much!😁

Brett Webler was/is our technician and he always does an awesome job. He is very professional and extremely competent. Best technician in the tidewater area.

West is the best dude there not contest really looked out and made my repairs easy.

I had the best experience here, they made sure I knew what was going on every step of the way. Kayla is an excellent sales person, she very understanding and helpful !

I visited 3 other lots this day & upon arrival I was feeling defeated. Like I was never going to find anything I liked & could easily drive off the lot with. Lessence changed all that for me. I feel like she saw the desperation on my face & immediately jumped into action. Any questions I had or could think of she had an answer for. I don’t think I would’ve found a car if it wasn’t for her!

I had a great experience the sales women Lessence was great ! At first I just came in to look around and see what inventory they had but she answer all of my questions that I ask . She was also very polite sweet and professional. I will definitely be coming back to buy a car.

Davion was very polite and helpful, unfortunately we couldn’t find what we was looking for but for future preferences I would definitely be back. :)

They are always so friendly and professional. I really do appreciate their effort in satisfying the customers needs. Thank you.

Davion was great with helping me choose my first car!!

Met with Brad White to discuss the purchase of a new car. He was very friendly and knowledgeable, and I felt very comfortable with him. Definitely recommend that you ask for him when you are at the dealership!

Kayla has great product knowledge of the vehicle I was interested in also Amazing customer service had all the answers with out walking away which gave her more time to talk about the vehicle definitely would recommend Kayla brooks.

I was having problems with my AC. I had a few technicians look at it. Brett Webler came and talked with me to tell me exactly what was needed to fix. He had grade A customer service and they now have a customer for life.

My sales person was lovely she helped me upgrade a new car for my girls i got the sorento hybrid and i completely love it, Kayla made the process so much more better than a regular sale experience

My experience with working with Wesley Kavula was very delightful. When arriving for my service appointment, I felt in good hands. He was very polite and respectful, and importantly gave me a prompt service. Thank you Mr. Kavula

Wesley Kavula is top notch in customer service here. Any time I have an issue with my vehicle, he makes sure it is handled ASAP. I’ve never had an issue, and will continue going to him for all of my vehicular needs. Thanks for everything Wes Kavula!!

Essence made my experience here great! 10/10 would recommend asking for her service when you arrive

I always get the best service at Southern Kia in Lynnhaven. Brett Webler is very professional, knowledgeable, and trustworthy. It’s the only place I will let service my vehicle.

Absolutely outstanding dealership to work with and service dept. is bar none the best. Brett Webler will take care of your vehicle like its his own.

This is my first time buying from Southern Kia and I have to say I was overwhelmed by the attention and service I received. I want to say thank you to Cornelius Scott. He went above and beyond what a car sales men should do. I will definitely be coming back in the future. Thank you to all that helped me get into my new car.

Wes was extremely helpful walking me through the process of what needed to be done now and what could wait with my car. Highly recommend

Buying A car from Kayla Brooks was A goodAnd I will be referring others to her for their car needs.

I would definitely recommend this dealership if you’re looking to buy a car for anyone to come, speak to L’essence she was very knowledgeable about the cars and was very caring and understanding my price range when I came to look at cars. She was super helpful thank you Ms. L’essence

I’m only rating this place because I was pleased to not have been harassed and pressured by hovering salesmen after I expressed my intentions for the days visit, which was just to check out two of their models.

I normally don’t like dealerships but southern kia Lynnhaven has changed my mind. I would absolutely recommend this dealership and service center to any of my family and friends. Brett Webler is one of the most trustworthy and knowledgeable mechanics I’ve ever met. 10/10

Tracy Barcus was proffessional, courteous, and efficient. Apologized to me for not having the part as ordered on the day my service was scheduled. Assisted with reordering the part and scheduling appointment.

Kayla was amazing very informative and helpful for my father that was purchasing his car, I recommend her 10/10 !!

Worked with Brad White. Looking to get a Telluride. He was very helpful and patient with me without being pushy. Will continue working with him, looking forward to finding the exact Telluride i want.

My first experience in Kias service department was handled by R T. Ives. He quickly answered the questions that I had and sent me on my way, assured that my car would be in good hands.

Davion Thompson was such an amazing person to work with. 10/10 🤙

I needed to have my 2016 Sorento diagnosed and serviced for a noise when it first starts up. The service department was incredibly efficient. I had a scheduled drop-off and the check in was seamless! It was a 7:30 am drop-off and I was out the door by 7:35! Wes called me layer that morning with the news of what was wrong. They actually discovered a secondary problem that was significant. Unfortunately, the milage was beyond the standard warranty. However, I had an extended warranty through the used car dealership where I purchased the car. Wes went above and beyond to get coverage approval! I can say, without reservation, Wes has provided the customer service I have ever received from a car dealer service department! Thank you Wes!!!Dave Milot

Wes was a pleasure speaking with and gave me an insightful overview of what to expect as I wait for the evaluation of my car.

David White helped me find the car I wanted, in the color that I wanted in the midst of a car shortage. The entire staff treated me like top priority and the process was quick and painless. 10/10 experience.

Always excellent service on my 2019 Sorento. It is actually a pleasure to bring my vehicle in for service because I know with complete confidence that Tracy Barcus and her associates at Southern Kia has me covered with no worries.

Leseance has awesome customer service she’s here too achieve and make you happy 😊

Great service experience today with RT Ives; he was courteous and attentive to my needs...Thanks Mr Ives!

I came in today and Lessence was very friendly and welcoming even tho my family wasn’t buying today

Got a great deal good staff brought a truck from them very satisfied

Lessence did such a great job helping me buy my first new car!

R.Ives was great, helpful and I was in and out. Always a great experience at service center.

Wes Kavula is always a pleasure to deal with and he is the only service advisor I would ever deal with a Southern.