Worst apartment complex in Virginia Beach.When you enter the property they have semi-well taken care of buildings. Mostly it is just paint. A facade.Here are photos of what the upkeep really looks like. Rotten wood that they just try to paint over. Much of the posts are sinking and a big utility box is also sinking. The balconies are not level, and they are just for looks. I wouldnt trust them to actually stand on.Further while there is no actual parking problem, the complex has made one by requiring a decal. This is so they can get kickbacks from the tow company, but it means if you want a visitor - you will need to pay for a parking pass for them. Your mom wants to come visit and the office is closed. Nope, unless you have paid in advance for the pass you cant visit. Your granny coming to see you? Nope. Not here.Now the inside of the apartments. I lived in 204 Runaway Bay, Apartment 310 25 years ago. They were amazingly kept up, if small. They were expensive and had a good reputation. Today, not so much. The valet trash is never actually picked up, although you pay $25 for it. Critters dig through the trash and in 95 degree heat it smells amazing after almost a week (trash put out Wednesday and on Monday it is still sitting). The maintenance done is slap paint on it, no one will notice. They upcharge you for everything - and you pay for pest control and the one who will do the pest control is you. There are roaches and ants everywhere. Its a real problem. Go to Yelp and other sites and read the reviews.Fact is, two years ago a new manager came in with her crew and she is inept at best. Once they sucker you into a lease, being nice to you is over. If you make any complaints about the indoor pests, you are not treated as kindly.Think about this: if they truly cared about their tenants would they tow them? Would they tow their guests? I have never heard of such a thing where there is not a parking problem. I would never rent somewhere they gleefully tow their tenants.And now you want to move out? They will do everything in their power to make you stay. And when they fail at that they will attempt to charge you a bunch for things that arent a thing. I recommend you pay an attorney to do the final walkthrough with you.These people are not nice, they are not on the up and up, they are attempting to fleece you. The people who stay here only rent because they dont yet have credit established or they have bad credit. Dont fall into the money trap they will lay before you.Dont believe the you dont appear to be a current resident. Of course, I wouldnt leave a review in my actual name. They are beyond petty.

I stopped by Runaway Bay apartments and really enjoyed the staff. They were all courteous and professionally dressed. Maintenance stopped by and all spoke and introduced themselves. I was able to tour an actual apartment as well as the model and it was beautifully well kept. The fire places were a nice touch in the unit. I secured my apartment for September. I can see why they don’t have anything available.

I recently moved into Runaway Bay Apartments and I am enjoying it so far. I interacted with most of the employees at the leasing office and I had pleasant interactions with all of them. They were all friendly, knowledgeable, and willing to help me as I navigated the leasing and moving process.It has been mostly quiet around me; there is some minor noise from the roads nearby but I have not heard my neighbors much at all. It is a peaceful place to live overall. All of the people from around the complex that I have spoken to are very friendly. There are always people around walking their dogs and enjoying the beautiful amenities around the complex.There is ample parking for both residents and visitors. The parking lot is kept clean. The valet trash has always been picked up on the scheduled days as well. I have had no issue with package deliveries- everything is always brought straight to my door.I put in some maintenance tickets with the leasing office for some minor issues that I found at move in. The leasing office staff was very helpful in putting the tickets in for me. Maintenance came very quickly and fixed all of my issues. I have only had positive interactions with maintenance as I have spoken to them around the complex as well. They are so friendly!Overall, I am enjoying my new apartment so much. I only have positive interactions and experiences to share from the time I have been here. I am so happy that I chose Runaway Bay Apartments.

I read through a few reviews before deciding to tour here and was a little skeptical, but I am glad I decided to move in. I have a beautiful apartment facing the lake. I have never had a pest control issue and my trash gets picked up Sun-Thurs with zero issues. I know your trash has to be put out by 7:00pm nightly or it could be missed. The outside wood could use a face lift but I live inside not outside so it’s not that big of a deal. I was fully aware when I moved in this was not newly built and has some age to it. There is ample parking for me and my guests have designated spots. I do have to pay for that but if I go to the beach I have to pay 25 a day so 5 bucks is not bad. The staff has always been so kind and has helped me anytime I call. I recommend stopping by yourself to see.

If you’re looking for a apartment Runaway Bay is the place to be!! I love it here! Stacey the assistant manager is so sweet and truly cares about your needs. I love how she never makes you feel incompetent or gets frustrated if your uncertain about anything. I look forward to seeing her when I stop past the office.

I was a guest briefly this spring at Runaway Bay while pet-sitting for a friend. The complex is very well maintained & has beautiful landscaping. The maintenance staff is very friendly & I had the pleasure of meeting Sara from the office when I was admiring the pool during one of our walks. She asked if I knew about the dog park, and I didnt, so that was fun to find out about. Definitely will be recommending Runaway Bay to any friends that are apartment-hunting!!

I dont know why there are so many negative reviews. I have been in Runaway Bay for almost a year now. My experience here has been a good one. I have great neighbors, I love the amenities that they have here, especially the pool, the ladies in the office have been a great help this past year with covid going on and financial difficulties. They are always very friendly to me so I dont understand the negative comments about that. The one thing that I really like is that you cannot hear your neighbors well at least I cant. I have lived in places where when you had someone live upstairs or beside you you could always hear every step they make but not here. I am on the first floor and I pretty much dont hear my neighbors at all. Runaway Bay is pet friendly and thats how you end up meeting a lot of your neighbors because they were always out walking their dog. I feel pretty safe in the area and in the neighborhood. The maintenance people that I have interacted with have been great. They take time to speak to you I have always been on the ball when it came to getting things done for me. Not everything is perfect but you get that anywhere. I drive around a lot for my job and I have seen a lot of run-down places. The thing is when people move into Runaway Bay they are told up front that they will have to pay for garbage pickup and things like that so you cant really complain if you accept it when you do it. Now visitor parking thats a different story. I will just leave that alone but definitely yes if you are looking to move somewhere that you feel is family-friendly, that you have good neighbors, and that you have the extras like the pool, lake, exercise room nice place to call home and you should just check it out for yourself instead of waiting all the negative reviews. Sure I would like to pay less rent but rent is going up everywhere and so staying right where I am. And a shout out to the office staff and the maintenance crew. Thank you for always taking the time to speak even if it it is on a personal note and not anything to do with business. You are appreciated.

Hello all!So Ive moved in a month ago in February an so far so good! Im loving the community an the atmosphere. I moved from Richmond Virginia to Virginia beach and Runaway bay are the first apartments that I choose to live in and I am pleased that I made a good choice. I havent had any problems with the staff or my neighbors. Everyone is so friendly and helpful. I like to give thanks to Stacey and Sara in the leasing office for making this transition/move as smooth an easy as possible! Thanks you ladies rock! I would definitely recommend Runaway bay apartments to anyone.

I went to Runaway Bay last Saturday for a tour. The apartments were beautiful and Sara was so helpful and knowledgeable. I will definitely be back!

I currently live here at Runaway and I’m very pleased with everyone on the office and the maintenance staff. I’ve had no problems ever from the staff. They’ve always been so kind and accommodating to me and my daughter. No apartment complex is perfect and we all need a place to live so we make the best of it. I chose to sign this lease and I’m blessed with the best neighbors above me🥰🥰🥰. I just wanted to say this because I read the reviews before I moved in and it made us really nervous but they were all proven wrong.😊 Stacy and Sara are who I work with the most and they are both fabulous!!!! 🥰Karen C.

This has been so far THE BEST apartments I lived in Virginia Beach. I wish they have 3 bed. Apts. so I can just stay here at least till I buy a house, I currently live here with my daughter and we love this place, my daughter love the pool and playground area and also even if I don’t like dogs my daughter does and she love the pet playground area that we also have here, gym it’s 24/7 with new equipments and what I like the most it’s the safety, my car had a problem and sometimes my windows spend the whole night and day open with phones in the car and other stuff and never a single thing missing (VERY SECURE APARTMENTS). The area it’s perfect, close to everything. I’ve been living here for 2 yrs. and i had no problems at all. One time one of my outlets in the bathroom went bad and it took nothing to get it fix. They’ll fix it the same day. No leaks problems, NO BUGS problems at all. Staff it’s very friendly (maintenance guys and everyone in the office). I’M SO SURPRISE WITH THE REVIEWS but don’t make a decision because of them. Believe me, I’ll RECOMMEND this apartments to ANYONE come and take a look before making a decision because of bad reviews, you won’t regret it.

You will NEVER see your deposit, my apartment flooded from faulty pipes in the back of the toilet and created water damage to the entire apartment, then i was told that they are not responsible for the cleaning of the carpet, and that it has to come out of my deposit. These people are ridiculous, do not come here!, you are paying the luxury price for a regular apartment. Trash

I’ve been living here for 10 months and very happily renewed my lease for another year. The office staff are very polite and respectful. The property is beautifully maintained. One of the maintenance crew (a black man- don’t know his name) always acknowledges me and says hello in passing. The indoor fitness center is nicely maintained.

Maintenance is the best....Professional...Pleasant...Very Thorough...

Runaway Bay is awesome!! Stacey did an awesome job following up shes very proficient and professional. This complex and community is amazing clean and very well kept. Maitenance is on time very professional as well and respect and love the masks that match the uniforms! I am extremely happy with my decision. Leasing was super easy I got approval in a day moved in two days later. Thank you Runaway Bay for giving me my new home. I look forward to all this community has to offer. I love the valet trash pick up right from my door and the view on the lake is super relaxing and peaceful. Great ammenties the geese and ducks are plus and the fishing pier puts the icing on the cake. Look forward to cooking out on the grills.Thumbs up Im from the property management business as well very impressed. Thanks Runaway for all your help!!

I lived here for a couple years. The buildings are old, the apartments are small, and the neighbors are LOUD and rude. I complained multiple times and called security every weekend because my neighbor frequently had the cops called to her apt. Nothing was done. When we left they charged us an extra months rent AFTER moving out. Lease at your own risk.

One of the best things about Runaway Bay Apartments that there are no income requirements which I find useful for everyone especially college students. The rates are decent if you are able to stay on top of your utilities.It’s definitely a safe community in Town Center with solid parking and good facilities. The leasing agents are super accommodating to residents of all backgrounds and love providing community events. Not to mention, its a great median between the beach and city life.The honor code works here so well with package delivery and maintenance is very efficient between service requests and keeping things clean.

I love this community the staff has always been helpful even if you just need to vent they will listen many of time I have had Trudys ear and she will just listen and it is not even related to the living environment just having a bad day.The maintenance is wonderful always so helpful and a problem is usually fixed in a 24 hour time frame.they work hard at keeping the grounds looking good all the time. I always feel welcome when I come into the office. They always are thinking of ways to offer activities for the residents. They just make it an enjoyable place to live. Trudy is the best Christmas gift wrapped she spent at least and hour wrapping gifts for me. I find the office staff very helpful.

I came in just for a look around and was immediately greeted by Sara. She was super friendly and very helpful. The unit I saw was clean and spacious and the upgrades are great. While I am not looking to move until next summer I will keep them on the time of my list for customer service alone.

I just moved into Runaway this month and the office team is truly amazing. I cant express the my gratitude for each and everyone and the help with the move in process. Absolutely love my new apartment and the location. I highly recommend moving here.

We moved in a little over 5 months ago and we love it! Spacious and the floor plan is very open. Washer and dryer are free and come with the unit. Each time we have made a maintenance request they have gotten the issue fixed in a timely manner. We get cute emails from management notating the day if its a holiday and newsletters which I think is pretty cool. They have security and towing, though Ive never had any problems with parking in my area. The lawn is well kept, green, and always cut and we feel our walls are very solid. The entire time we have been at runaway bay we have never heard our neighbors.Other than the superior living accommodations, the front office really tops it off for us. They are always so sweet and courteous with us. Any email has quick response, I go in and pay my rent in person because its always such a god experience. We love Runaway Bay and plan on extending our lease at the end of this one... And we havent even experienced the pool yet - we may never leave then!

Our apartment was pretty nice and fairly priced for the area and amenities it came with. We also found them to be super fair giving back our deposit. It is simple, leave the place clean and how you got it, and you will get your money back. We had probably about 5 water bugs/roaches in the first few months that we lived there but that is super common in Virginia Beach in general and as long as we kept clean, they stayed away. Any maintenance issues we had, they were decently quick to fix as well. My only little complaints are that I wish the valet garbage system was optional as it was $25 a month and we used it maybe twice, and I wish some of the staff was a little more friendly. Only a few of them are super friendly, one being Gabrielle. She was always very nice and happy to help us. Overall, it was a good experience for us.

This is the first time I’ve rented and I must say, this place is AWESOME. Very affordable, comfortable, centrally located, well kept and best of all, PET FRIENDLY! Neighbors are warm and friendly and look out for each other. I feel safe (as a single woman) living alone in a first story unit and I walk my dogs all hours of the day and night. There are many community events in the clubhouse (Pool parties with a disc jockey and free food, super bowl party, etc). The office staff are amazing. When I switched renters insurance policies, Chase made sure everything was documented for my protection. I mentioned to Chase I’d had surgery and would get him policy info the next day, Chase renewed my best friend’s parking pass without calling to wake me. He even made sure to tell her to wish me a speedy recovery. I had many packages delivered in November and December and they kept them safe in the clubhouse - even though I’ve never had anything taken from my porch. The manager worked with me with storage (I had a POD to unload) and have just been great. Even the maintenance team have been a dream. Two of the 3 tickets I’ve entered in the 8 months I’ve lived here have been emergency weekend tickets. There were zero complaints and the issues were quickly fixed. The maintenance guys also didn’t let my escape artist dogs out when they came in when I wasn’t home (with my permission). I can’t say enough good things about this place. I highly recommend Runaway Bay and their outstanding team.

I love this place! I’ve been here for 2 years and I haven’t had a single problem. Every time I put a work order in, the next day they are here to fix it without any problem. Whenever I go to the office they are friendly and always offer help when needed. These people are very kind ☺️💛

I lived at this apartment complex for 2 years. When I say it was amazing place at first the office staff was super friendly and everything was going good. A few months later and I start having a roach problem no matter how much cleaning I do roaches still pop up. I’ve have pest control come numerous times to my apartment and still having a problem. I honestly have no idea where they are coming from I leave no food out I’m barely home so I really don’t understand what was going on. I’ve expressed my concern to the rental office staff numerous times and I’ll I get it pest control comes on Thursdays or I’ll get a blank stare as if I’m speaking a foreign language or something. I’ve had a few problems with my vehicle being towed even with the sticker on it or if I had it parked in the visitor parking spot. I honestly feel like they were towing it just because or it could’ve been because I was going to the rental office so much about the roach problem I don’t know. I can go on and on about the problems this apartment complex is having but I believe the 1 star will do. PLEASE READ THE REVIEWS BEFORE MOVING THIS PLACE IS A RIP OFF AND THE DONT LISTEN TO THERE RESIDENTS.

I moved in 10 months ago after finishing my final tour with the army as a kind of intermittent stop before purchasing a home. Staff is friendly and responsive but grounds are pretty abysmal. I highly suggest you get a unit tucked away from the road (Bonney) as traffic can be loud and the bar across the street can get rowdy at night (got to watch a few fights in the parking lot). Pet droppings are a common appearance on the grounds from irresponsible owners (to be fair this has been addressed in community emails). I have also found black mold in the unit which can be seen in the below photos, this is an extreme health risk only made worse by the fact they waited 24 hours to remove it and due to the fact it was located at the intake of the A/C... a great way to spread the spores throughout the home. The smell of marijuana is also a common occurrence throughout the grounds which has also been addressed via emails by the staff. Ceilings are PAPER thin, I can put my hand on the ceiling and feel the weight of the upstairs occupants cause the ceiling to actual warp. My upstairs neighbors are a family of 5 with two dogs (how they got approval for pets is beyond me). I constantly have to turn up my television or listen to music at night in order to drown out the upstairs sound. Overall this is not a bad place to live if you get decent neighbors and dont live in a unit sitting against Bonney Road. I think huge improvements could be made if management was more proactive in policing the community.

The front desk is very friendly. We love this apartment. Nice and renovated. Pretty quiet too.

My fiancé and I moved in January 2020. We rented out a one bedroom with them. They were very nice when we moved in and signed our lease. We had an issue with our dryer and washer at move in. Which took them a couple times to come out and fix. The dryer problem made our electric really high until it was fixed which was 3 weeks after we moved in. 2 months after that they tried to take rent out of my account earlier than it was due and because of that they charged me a fee because the money wasn’t there obviously since they pulled it out earlier than the 1st and my bank charged me. We broke our lease early due to COVID-19. When we moved out they charged us because of carpet damage. They have their own company come out and do a chemical test on the carpet. No stains or visible damage the charge was based on how much dirt was in the carpet and it was determined by a chemical test! On top of that we had the carpet professionally cleaned before we moved out which was not required on our lease but we did it anyways. I am very unpleased with them and happy to be gone. They are not reasonable and there is nothing you can do about it. We lived there for 5 months the charges aren’t reasonable.

Stacey was absolutely wonderful. She provided the best customer service, made the process very easy. Anyone who I refer to runaway bay apartments, Im definitely sending them Staceys way to get setup. She is the definition of professionalism and you should give her a raise!

Awesome place to live!!! I current live here and have for several years. This is a great place to call home. The staff are exceptional and take care of everything I need with a great attitude. The maintenance staff are fast and efficient. The 24 hour fitness is convenient for someone like me who works odd hours. If you are looking for an awesome place to live thats near everything Virginia Beach has to offer THIS IS THE PLACE TO BE!!!

These apartments are so spacious for a great price. I love my updated apartment. I wouldn’t have moved here if it weren’t for Trudy, she was so helpful when we moved cross-country to Virginia Beach!

Lived here for 3 years, and I absolutely adored this apartment. The leasing office staff has always been nice and helpful, and any maintenance issues were fixed very promptly. Would definitely recommend! If I was staying in the area, I wouldn’t be moving!

Traevawn is the best leasing agent I’ve had! super nice and friendly. Gabby & Stacey are always helpful. Office is always fun and positive. The best place I have lived ever.

Traevawn & Stacey are incredibly helpful! They remember who you are and are super personable. I’ve lived her for 3 years and between them and my maintenance manager Lawrence, I have had absolutely no problems!

Traevawn helped me out with my move in and lease. He was very informative and thorough about the process especially this being my first time renting. Thank you for all the help and Im excited to live here.

Sara Montgomery is a staff member at Runaway Bay apartments. I needed to move out of my really bad neighborhood and away from the stress of not knowing what will happen during the day while at work. Sara had a one bedroom apartment that was available. But she rented it out. She kept me in mind and as luck would have it, another came open. She got me in right away (same day) and I took the place. Was able to move in a month later. My apartment is quieter, I feel safer, I have a patio, garbage disposal, washer and dryer, and a dishwasher! I did not have those things at all in my old place! I was thrilled. The grounds are nice. People are decent. Plus a month later she as able to send me a copy of my lease so I could open my bank account at a better bank too. Life got better for me when I took a chance on Runaway Bay Apartments in Virginia Beach, VA and I am so grateful for Sara!! Thank you so much!!

Just moved here and I love this place, affordable and they have been pretty timely when it comes to fixing the minor issues Ive had. All the neighbors have been nice as well. I recommend.

Even tho I didn’t lease ( no availability for my desired time ) i thought I’d just drop a review about the AWESOME customer service extended to me by Mr. Traevawn! First of all Outfit BOMB! PERSONALITY SUPERB! Customer service EPIC!! After my tour i had no questions to ask! This is my first time renting and out of all of my tour i did this property and staff stood out the most! He left me with a few pointers and i really appreciate it. I recommend this place to anyone!! Stop by you won’t be disappointed. Oh and ASK FOR TRAE🤗

I love these apartments. Best apts i ever rented! Great location. Youre close to Kroger, Aldi, Food Lion, and many resturants too as well as the expressway to Norfolk and the Oceanfront

I absolutely LOVE my apartment!!!! Runaway Bay is definitely a great place to live. I would recommend this apartment complex to anyone looking for an affordable apartment in the Town Center area of Va Beach. Compared to all the apartments Ive rented in Va, this definitely tops the list. All the ladies in the office are great and the maintenance guys are on point. What impressed me the most, is right after I moved in, I had a maintenance request, and they asked me when I wanted maintenance to come. Not the other way around and waiting days, even weeks for maintenance. That totally blew me away. They definitely get 5 stars from me and Im so happy Ive finally found an apartment I can call home! ☺

Just don’t even think about moving here. I was here for two years in that time it’s been terrible. I’ve had 3 dryers that all have been “new” but they never work properly. There are constant tow truck drivers every night. I had a package in the office for 6 months that none of the staff even told me about. It’s just not worth the money or hassle to live here. Just don’t.

I have been looking to relocate and Runaway Bay is certainly at the top of my list after speaking with Traevawn. He is extremely knowledgeable, patient, kind, and provided a wealth of information regarding the complex as well as the amenities and the overall area. Traevawn was extremely helpful and was a pure delight with everything he did!, he was able to provide answers to any and all of the questions asked and provided exceptional feedback and advice!! The level of customer service he provided was beyond exemplary !

Lived here from Jan 2016-Dec 2017Pros:-Amazing location, 2 min drive to Town Center and 64 E and W. 5 min drive to Mt. Trashmore-Their 2 bed/2 bath units were extremely spacious- 1 bed/1 bath are pretty spacious too, the in unit w/d is like a full laundry room-Management were awesome! Especially Trudy, she went above and beyond for me! If you give them a great attitude they will do so in kind. Treat others how you want to be treated.-Maintenance were great-Valet trash Sun-Thurs. If you want to take your own trash out they have trash receptacles everywhere-Towing is on point, if you dont have a decal you WILL get towed in less than a hour and that is a guarantee. So make sure your guests park in visitors parking-24 hour fitness center. Small but its almost always emptyCons:-Parking is bad at night, if you come home past 9PM good luck trying to find a spot next to your unit, sometimes you have to park on the visitors spots which arent that bad but still kind of a walk.-Limited visitors parking but they usually dont get full.-Pretty expensive compared to other Complexes but you pay for the amazing locationIn the end I had a great time at Runaway Bay. I never had issues with the office, and never saw rats or roaches. I would definitely move here again if I had to live in Virginia Beach again.

DO NOT!! I REPEAT DO NOT RENT FROM THIS COMPANY!! EVERY PROPERTY THEY HAVE IS RANNED THE SAME!! THEY DON’T CARE ABOUT ANYTHING. FROM THE RENTAL OFFICE TO CORPORATE!! THIS IS THE (UNPROFESSIONAL) COMPANY I EVER HAD TO DEAL WITH WHILE RENTING A APARTMENT. THEY ARGUE WITH THEIR TENANTS INSTEAD OF BEING UNDERSTANDING. I WILL NOT BE RENEWING MY LEASE. I COMPLAINED SEVERAL TIMES ABOUT THE DIRTY LOOKING CARPETS IN THE UNIT. THEY SAID SOMEONE CAME OUT 3 TIMES TO CLEAN, THE CARPET STILL LOOKS THE SAME. THE CARPET WAS NOT DAMP AT ALL!! SO I REALLY BELIEVE THEY NEVER CLEANED THEM AT ALL. SO PRETTY MUCH THEY SAYING, I GOT TO DEAL WITH THE DIRTY CARPET AND I HAVE A 11 MONTH OLD CHILD WHO CRAWLS AROUND. THIS COMPANY SHOULD BE SHUT DOWN!!! THE CARPET IS A REGULAR ISSUE THERE, BUT THEY CANT SEEM TO FIND A WAY TO RESOLVE THE ISSUE. IF THEY REPLACE THE CARPET AS THEY SUPPOSE TO THEY WOULDN’T HAVE THIS ISSUE!! SAVE YOURSELF A HEADACHE AND RENT ELSEWHERE.

Moved in fairly recent and yet to have any major issues. Me and my roommate are still so surprised of the star rating. This place is in the perfect location with any store possible a mile away, great front desk, and updated apartment with everything you could need. It’s off of a fairly busy road but what road isn’t busy in the heart of Virginia Beach? Any simple trouble calls were fixed within 48 hours, they even fixed one of the outside stairwell lights within a day. You could potentially park buildings away from your home but it’s only an issue if you truly can’t walk 2 minutes. Also haven’t seen a single bug inside.

Ive been living here for about a year now and plan on renewing my lease. Groundskeepers keep the place looking nice through most of the year. Dog park is very nice to let your favorite dog run around in. I live in a 2 bedroom and its pretty spacious. Only complaint I have is that the size of the kitchen could be better but otherwise Ive very much enjoyed my time here.

Traevawn was extremely helpful and was exuberant with everything he did! Awnsered any and all questions asked nicely and always provided good advice!! Exemplary customer service 10/10 would advise living here!

I loved living here!!! Not only did I get an awesome move in deal but the staff was always friendly and supportive. Where Im living now makes me constantly miss this place. You really cannot beat the amount of space you get for the price. One of my favorite things was being able to pay rent online. Another thing I loved about it was how close it was to a couple of bars and the shopping center. Parking was good too because when I had friends visit there was always visitor parking which is nice!! (Who wants to park across the neighborhood???) I had friendly neighbors, theres a dog park, picnic tables, and the pool is fabulous! When you go to check out the place, take a look at the pool. The waterfall esque setup they have is very relaxing. I spent many days soaking up the sun and hanging out with friends/ making new friends at that pool. Which is another thing about this complex: the people that live there are cool and down to earth. I had to leave because of work - but I recommend this place to anyone!!!! Check it out!

Ive lived here for 4 years now and Ive loved every minute of it. Complex is very quiet and Ive had 0 issues with neighbors or anyone else around. Maintenance will arrive at your door within minutes if you have any issues at all with your apartment. They will come out quickly during weekends too for emergencies. The price is also great for the location!

Perfect place.Extremely satisfied with the front office and they are always there to help. Perfect place to start out at if you are running on a budget. Everything is included in unit! (Well besides furniture of course) They dont force anything on you unless you have a dog! They do have a trash fee but its very convenient and one less chore out of my extremely busy day. Very nice grounds and perfect location.

I loved my experience at Runaway Bay Apartments! Ive never had a problem since being there June 2015. The process was fast and I moved in right away. The staff always greeted me and was there to help anytime.

We have been loyal tenants for less than a year. Emergency maintenance is supposed to come out immediately when you have no air. We left a voicemail with emergency maintenance and the technician on call didn’t feel like coming out at 10:30pm so we went all night without air in 80-90 degree temps. They came back the next day and gave us a window unit for only one room of our apartment which was improperly installed and allowed bugs to get in as well as outside air. They also failed to follow a notice set fort by the fire department when our a/c unit caused our water heater to smoke and spark.

Runaway Bay has great customer service and never misses a call! I have worked with Stacey in the front office many times and she is always in a great mood!

(G) the greatness inside of gabrielle gullins is the best. So so so so so helpful and kind. The most of all smart and professional.. (G)

Runaway Bay does the best they can to accommodate their residents. Keeping a safe environment is priority to them. Make sure you park in the right spots though or youll quickly be towed.

I seriously dont understand the reviews for this place. I have been living here for almost a year now. We recently signed a new one year lease because frankly, I really do like where we live. When we moved in we had no problems getting the place that we wanted, the appliances are new, the carpet was brand new, and the walls were all in pristine order, We live on the top floor so we have a fireplace and everything has been wonderful. Our neighbors are quiet, I dont think Ive heard anything from any of my neighbors except for maybe the occasional TV in our bedroom. But its always at a reasonable hour, and its hardly audible. All of our neighbors are very nice, one even installed a security system in there place. (I think it was ADT) As far as space is concerned, the kitchen is a little smaller than I would like but other than that its just fine. We are a family of three, and both of the bedrooms have a walk in closet. Storage is a little lacking I will admit, but you can rent one of the garages to get rid of that problem. I dont know if the location of my apartment has anything to do with it, our porch overlooks the tennis court, but as far as the quality of the apartment for the price it has been wonderful. The best answer I have for the outdated appliances is is when asking to rent from Runaway Bay, ask to see which apartments available have the updated appliances. The office has also been fantastic, especially Jacqueline, I seriously dont know when she stops. Every time we have had a question or problem the office is always more than happy to help and gives a timely response. I have had some problems with maintenance as far as quality of there work, but as far as timely and fixing the problem I have had no issues. The drug use and fighting has never been a problem in this area of the complex although thats not to say there isnt that problem in other parts. However, if people would actually address the problems with the office Im pretty sure they would help solve the issue. The dog issue previously stated, as far as the weight limit, it actually states in the lease agreement that there IS no weight limit, only how many pets, 2, you can have in your apartment. And over the summer there was an issue with the dog poop but since then it has actually been dealt with. As far as the towing service, Im actually GLAD theyre here on a regular basis to check for parking. Again, I have never had any issues with it, as long as your guests park in the designated VISITOR parking spots, YOU. WILL. BE. FINE. The towing company is only doing what they are supposed to, and of course they get commission for bringing cars in, thats their job. But again, if you park where youre supposed to you WILL NOT have an issue. All together I have been very pleased with where I live and am glad we chose to live here. And for those of you who are wondering, no I do not work for the apartment complex, nor the company. I just got really bored one night when I couldnt sleep and got a little irked when I read all of the negative crap from everyone. Next time something happens, instead of blaming the apartments themselves you should blame the people committing the so called crap and contact the office. Thank you for taking the time for reading this and I hope it was helpful.

I have lived in this complex for 1.5 years. I was hoping we would just hit a couple hiccups as you’d expect from an apartment complex but it’s been more than a couple. In our first apartment there’s no tack strip covers (not in our second either and I have a child that crawls and will be learning to walk soon and in the models they have them) and every time you step on the edge of the carpet the tack strips stab the bottom of your foot. They advertise that renovated apartments have new appliances but that hasn’t been the case in BOTH apartments we have rented from Runaway Bay. The first aparment the dishwasher stopped working and we had to wait almost 3 WEEKS before we got a new one because magically so and so were on vacation every week. The water was cut off one day for an emergency which is understandable if there is communication to your 400+ homes you rent out. They sent an email that said it was off around 3pm one day, the NEXT MORNING around 10am they sent an email saying people were there to fix it and they’d send an update as soon as we got it, but the next email we got was close to 5PM saying the water was back on. The second apartment has been nothing but terrible.... I was charged and penalized $50 because their website messed up and was charged 2 times for rent (which I ended up having to call my bank and file a fraud report for) even though I went and spoke with the Assistant property manager, property manager AND the regional manager about this situation “there’s nothing we can do the bank charges you”. No one told me I would penalized because their website messed up, or I would have paid next months rent early. After that, they put a notice on our door saying rent was not paid, which had all of OUR information on it, but it wasn’t meant for us and they brushed it off as no big deal. This apartment has a dishwasher that is so nasty on the inside it is very rusty and to the point where I’d just rather hand wash every dish. The back screen sliding door doesn’t lock, even though it CLEARLY has a lock, coming from Sarah “oh we get that complaint, the doors don’t lock”. Well that’s great because my 9 month old loves to stand and look out the door but sadly I cannot open it because he has slid the screen door open before and fell out of it, and has even let my dog out. The kitchen light works when it wants to. My washing machine stopped registering the lid was closed to finish the cycle and instead of replacing the part, they rigged it with electrical tape so it doesn’t register the lid is even open but they are designed to need the lid closed for safety reasons! But what tops all of this, they allowed an UNAUTHORIZED 3RD PARTY into my home while no one was there to spray pest chemicals. I did NOT request it, and any other time they plan on entering they hand a note. When I called and spoke the office I was told “ we are human and make mistakes”. This office has poor communication with its residents, and seems to not care. We had planned on staying here for a while as I just started school and all but when our lease it up we will probably be going else where. It seems every since management switched it has gone down hill. If thing turn around we may stay, but for the foreseeable future we will be looking else where.

Do yourself a favor and DO NOT move into this horrible place. My husband and I, unfortunately, lived here for two years. To really break it down, the whole building is more than 30 years old with poor foundation. Had a water leak through the floor in the master bedroom. Took three days for them to fix it. They did not replace carpet and it smelt like wet dog in my apt for days. Maintenance is a nightmare to even deal with, nothing was really fixed in the apt. Drying was clogged and it took them about a week to clean out the lint...which is a huge fire hazard. The people in the front office are just as bad, they never communicate with each other. Now we have moved out they are trying to double charge us for water and also for the damaged carpet they never replaced. Like I said, DO NOT MOVE IN HERE.

Lawrence in maintenance has gone above and beyond with repairs we needed. He gets repairs done very quickly and is so friendly whenever he comes.

It was fine for our first apartment, but I had some problems here and there when I lived there. Ridiculous cost for valet trash and maintenance didnt always do what they needed. Sometimes it felt like I was inconvenience for the office staff when I called. The property manager and assistant were good.

I moved in here last april & have not had any issues with this complex at all. All the ladies in the front office are very genuine and will take care of any issues that you bring to there attention.Actuallydue to them not having a 1 bedroom i received a two bedroom at the special price of the one bedroom.The neighborhood has a dog park, dog runs, gym, & really nice renovated pool house, with a gorgeous lake view in the summer time.I had no issues until I moved out . They were currently in the middle of renovating the neighborhood and were replacing the appliances with new ones and they also changed the type of carpet that was in the apartments. I was charged for not cleaning the current appliances in my apartment & charged for the padding but not the carpet. If they are going to replace the carpet why should I get charged for padding when it was probably the same padding for the past few residents before me.

The dog poop is really out of control. I have complained multiple times but it seems there is nothing they can do about it. They moved the dog park that use to be away from all of the apartments and put it by the lake. I hear constant barking during peak hours. The layout of the apartment is really nice and the rent is reasonable.

I have lived here since February, I have had a great experience so far.Pros:- Staff is friendly and responsive- Maintenance is usually quick, responsible, and reliable- Great ammenities- Nice apartments- Pet FriendlyDrawbacks:- Every time it rains the parking lot street lights from building 141 to Kentucky Ave short out and it takes days or weeks to repair.- When it rains the parking area near Kentucky ave becomes flooded for a few days. Fun to drive through though.- The Paint marking Visitor and Handicap Parking is faded and hard to see.Warning:- At the end of August my car was stolen from here, always remember to double check that your car is secure. This is not an issue with the Apartment complex but more of a general warning.

DO NOT LIVE HERE.For the first three years of my stay at Runaway Bay I would have written a decent review (mainly for Steve who holds up the maintenance department). For the past year, it’s unfortunate that it has come to this. I write this as a warning, so others can save themselves the headache and small fortune one will spend here. This complex will try to raise your rent every year by about 2-5%. Runaway Bay charges TWO trash fees including the dumpster fee($8) and the mandatory valet waste fee ($25) each month. The valet waste is a nightmare and is never taken out correctly and neighbors leave bags and bags out in the summer, so when you enter your breezeway it STINKS. When the valet waste employees don’t pick up your trash, the staff at Runaway Bay will come take a picture of your trash, email it to you and threaten to charge you for it. Next, there is a $400 privilege to have a pet fee as well as a $35 monthly pet fee for the privilege to have a pet. When I asked what these fees were put towards there was no real answer besides fertilizing the grass (my cat doesn’t even go outside). So over the course of several years, I paid about $1,500 for the privilege to have a dying cat. Upon move out, there were charges for excessive urination on the carpet. I think after four years, one can expect a pet to go on the carpet here and there. I thought it would be fair to use what I already paid ($1,500) towards these move out charges, but in their eyes it would not be fair. So I called the property manager- Sylvia, regional manager-Leslie, the senior regional manager- April (who’s mailbox was full) and the operating officer- Michael from harbor group management. Each of them argued with me about that cost and could not offer any reprieve and threatened to send me to collections. The ladies were unprofessional and tried to put words in their bosses mouths. However, Michael did offer to have someone call me to follow up and this never occurred. I was amazed that each of their arguments was for the “fair housing” rules. It doesn’t seem fair at all to charge someone for a privilege and charged for what a pet is expected to do in an apartment that was being renovated anyway. They will try to make the place look beautiful when you visit but also beware of the drug dealers loitering, young college kids throwing parties, and the smell of weed coming through the vents in your building. It is truly disappointing what has happened to this place.If Harbor Group Management makes it right and refunds the money I paid towards the replacement of the carpet, I will remove this review. If the review is up, they still have not made amends.

I’ve lived here for about a year but will not be returning.Pros:-staff is very friendly, helpful, & reliable.-Maintenece does their job (not always on time however)-great location-love that they have the pool & in the summer they have an awesome pool party with a Dj and giveaways & pool party for the dogs ! Lifeguard is also very friendly.-Gym is small, but usually always empty and clean.-Very dog friendly. I always see owners walking their dogs. & that they have a dog park for them.-the walls are pretty thick, I never hear noises from my neighbors.Cons:-bugs!! when moving in not only were there cockroaches, there were fleas ! (This is the main reason we will not be returning). We had pest control come every week for a while and then once a month. It helps, but those critters always comes back. (No matter how clean you are) They charge us $3.00 every bill for it.-Not the safest place for your cars. Had a few neighbors that got their cars hit overnight (possibly drunk driving), our neighbor upstairs car got broken into & the thief destroyed their window. HIGHLY recommend to not park your car near the tennis court since there’s no apartments there.-it is an older building, had mold growing in my closet. Also had a water leak from the bedroom upstairs (I was on the second floor)-although it is dog friendly. Not all owners clean up the poop. I stepped in it once at night. So gross.

Do NOT rent at Runaway Bay Apartments in VA Beach!! We were told no late fees were going to be processed until the 5th of the month and we paid once on the second and received a $115 late fee. When my lease was up, they were saying myself and my roommate were to stay for the month of May & pay a month to month fee of 1,400 & a prorated amount in June. These apartments aren’t even worth the 1,085 I was paying. Now they’re saying it was a collecting error on my account that I was never aware of and they’re trying to make me pay $600 on top of the 1,400. Also, we asked multiple times to upgrade to an upgraded apartment but was never given the opportunity even though we were promised that when we signed our lease we would be able to do so after a couple of months of staying in our apartment. Most of the staff in the office are rude and disrespectful. One of the staff members named Trudy rudely hung up the phone while I was talking to her. It was just an all around bad experience.

GARBAGE COMPLEX!!! Looks nice from a glance. Filthy Grounds and stair ways, large and small trash everywhere. The most over priced, least accommodating complexes I have ever lived in. They force a pet fee weather you have pets or not, force door trash collection fee which is only 5 days a week. There are Roaches living in the stairwells due to the trash. The pool is only open 6 days a week starting at 11am because they dont want to pay a lifeguard for 7 days a week. No grace period on rent with a 10% late fee. Leaky roof, causing water spots which they do not want to repaint, only try to cover the spot with non matching paint. I expect this from section 8 not from a complex thats over $1000 a month.

Overpriced generic, carpeted apartments. Rude and abrasive leasing agents (Sarah is awful). Save yourself the time and money and look elsewhere.

Please dont ignore the reviews you see here. I did to save my family money, we now have a bill for over $1200 of damages we owe when we were rarely there and the apartment was absolutely disgusting when we got there. The staff, Im not quite sure how they got jobs, whether it was a program to help people that are struggling or what, I dont know but they could barely perform simple tasks. Please avoid this apartment. Its disgusting, horribly run and they will get you for more money for nothing. When we signed our contract, it was for a 10 month lease, which was never explained to us. We went about our business as if we signed a standard 12 month lease to find out they had been charging us extra and never even bothered to call us to let us know our lease was up! Rude, inadequate service all around, AVOID AT ALL COSTS!

Oh boy, Ill just keep it short. Here is the list of cons and Im serious this sounds unreal but its true. I had to call the cops on my neighbor because of screaming, the bad kind. I had to call a city inspector 2 weeks after reporting an issue to the office to write a final notice to the office to get my balcony fixed. A structural beam has broken and the balcony was leaning into the main structure and was deemed a hazard to safety. The complex lost water on 3 separate occasions due to main water pipes breaking and I had to stay with a friend for 5 days total so that I could shower. There was no reimbursement on rent. Had to buy an air filter to try to get rid of the smell of something rotting, still havent found the source and the filter isnt doing it. Called maintenance for a clogged sink and they completely broke the pipe under the sink then had to call a plumber to fix the problem. Maintenance tracks in dirt and does sloppy work and even forgets his tools which I guess is a pro. Best of all, I got a notice on my door saying that the rent would be going up from 795 to 850 if I renew for a 12 month lease. Of course I called to renew lol just kidding. They said I had to pay extra because I didnt give a 60 day notice to leave but they only need a 30 day notice for rent increase. Oops almost forgot, found a notice on my door stating to take extra caution at night because a few people had been mugged in the parking lot. I had to hide the not from my girlfriend so she would still come over. That and a 2 inch roach in the bathroom.I bought her some mace for her keychain. I bought pistol for myself. One again I have to mention this is all true. i hate signing up for stuff but dealt compelled in order to write my first ever review because of how terrible this place is and how people should be warned. I would rather spend 40 bucks a month more for something better.

Trudy made my move in experience so easy! The apartment was ready on move in, and anything I needed fixed was taken care of ASAP.

I had recently visited Runaway bay Apartments,  the lack of unprofessionalism was unbelievable. After doing a tour of the apartment complex I was pleased with the apartment. After reading several reviews about the bug situation left a bad taste in my mouth. I decided that I did not wanted to deal with any bugs and changed my mind about moving to this complex. I went back up to the complex to get my deposit back after reading the review they did not give me my deposit back. They never stated when signing lease that deposit are non-refundable. During my visit there one of the leasing agent had no knowledge about my paper work, or any knowledge regarding about my deposit. This is establishment was very unprofessional and I do not recommend no one to deal with them. The apartment manager did not once come out the office to even try to solve the issue, every question we had was answered by one of the leasing agent that was not very unknowledgeable about any terms and condition.

Some of the worst customer service ever! We have had big bug issues since we moved in, in March, and the office doesnt seem to care.

Wow, quite the gamut of opinions about this place, and there are goods and bads that I can agree with. I moved in during the spring of 2014, and now Im about to move out (cross-country).I must have lucked out in my day to day dealings with the office staff... 80% of the time I did end up talking with Jeff, who also set me up with my apartment, and he is without a doubt the nicest guy in the office. Very personable, lives there himself and very accommodating and responsive to your questions and concerns. No complains about him whatsoever, he deserves a raise/promotion.The others Ive dealt with have been okay, but not necessarily user friendly... Every time you talk to them, you feel like youre interrupting them. Short, sometimes clipped responses in a flat or monotone voice are not infrequent.I guess I lucked out with my particular apartment, the location was very nice and quiet (relative to the whole complex) with decent heating and air, and newer appliances. (definitely look at those and test every water faucet before choosing a unit)... like many apartments, they wont replace an appliance until it 100% dies. Of the three available when I was searching, the one I chose had the newest set (

From the day I moved in there were nothing but issues. Maintience even mentioned how they advised my apartment not be leased until the issues were resolved. Trudy is incompetent. There is no other way to explain it. I had to record my washing machine making obnoxious loud noises before I could get maintenance out there to fix it because ...its brand new out of the box, theres no way anything is wrong with it... Paying the break lease fee was worth to never have to deal with her again. There were numerous issues with parking, although I paid for a reserved spot I was towed erroneously on three different occasions,only one of which i was required to pay for despite being able to prove I had not violated anything. I was told by the office staff, ...we dont tell them how to run their business. Needless to say I left, I originally signed to extend another year because it seemed as though things were getting better. However, I had a MAJOR issue with waterbugs (huge roaches) and cricket spiders. After treating the apartment for a few months they just blew me off and said They was nothing else they could do. A building inspector noticed the water heater was leaking into the wall and once that got fixed the bugs went away. At that time I decided to leave a break my lease. Best. Desicion. Ever. Leaving was absolutely worth the extra fees I had to pay. I could not express how much better I feel being away from that place and their staff. The ONLY redeeming thing about the employees at that place are the maintenance staff. They are great and always so understanding. The things I mentioned are just the major issues, there were COUNTLESS minor issues. The only way Id ever consider living here again is if they turned over the entire staff (with the exception of Sara, shes so polite and actually acts like she cares about the concerns you have), up to the regional manager.

Traevawn was great very helpful and resourceful

In a word...HORRIBLE! I had multiple issues with the management here and so did several people I know that lived there! They charge you for every little thing when you move out even though its far from perfect when you move in! Why should we pay the upkeep of their buildings! I dont ever leave negative reviews but this time I had to because of the many different issues I had with this place! Not only that, I tried contacting corporate and they ignored all of my concerns!!

DO NOT EVER MOVE IN HERE! The place is an absolute nightmare. Read all the other reviews aint a one of them lying.I had property stolen while I lived here.The people who work up in the office are rude and terrible with service. Nobody communicates with one another. They leave out little details that will cost you extra money.Maintenance rarely does anything effectively.They try to charge you outrageous fees when you move out. Make sure you takes lots of pictures before you leave because they never actually do a move out inspection. The people who work here and the company itself are a bunch of crooks.I could go on and on, but its just a repeat of the other reviews. Do not move in here!

My husband and I were looking for an apartment soon after I was offered a new job in Virginia Beach. We should have known better when they said they dont need a Credit Check or proof of income to get an apartment. The area is extremely loud and all you hear is music in the parking lot, police cars rushing on Bonney Rd., fighting neighbors through the walls, or RATS. Yes, huge rats that get into your garbage and inhabit the entire complex. You HAVE to pay for Valet Trash (biggest waste of $25 a month) for someone to come and get your trash only 5 days a week and not on Friday or Saturday. THIS ATTRACTS RATS AND OTHER ANIMALS. The complex has no concern about them and will blame it elsewhere. We can hear them above us and also in the walls every night (not a cleaning issue in our apartment, but the TRASH outside). You can also smell drugs in the air almost every night as well. They will also tow your cars without notice. I had a rental car and they towed it within 4 hours and said they couldnt do anything about it even though they hire the towing company. All the visitor spaces (which they do not specify even where they are located) were either full or underwater due to the extreme flooding that happens. Again, we cannot wait to move out. If you are looking at these apartments, please look elsewhere. Front office is not helpful, the poor Maintenance guy can only do so much without being bitter, and the complex is so rundown/dirty. Do not let the facade of the pictures fool you.

If I could give it no stars, I would. We currently live here. Let me start off by saying our apartment was not inspected before the time of move-in! There was dog urine and feces from the apartment above us all over our patio that had been built up over the other tenants time here. I had to complain SEVERAL times until eventually the office ladies themselves came and scrubbed it down. Not to mention,apparently one of the maintenance guys told another resident about the mess because we were at the dog park and mentioned it to her, and she said oh, youre the poop people! Such a warm welcome to a new place we PCSd to. Shortly after, I had a gun pulled on me at the stoplight at Virginia Beach Blvd. And S.Kentucky Ave. I was dealing with a brandishing case TWO blocks from my apartment after living here for only 2 months. Not a safe area. Now we have a rat infestation and the office refuses to set traps because its probably squirrels, and theyre protected. This has been ongoing for two weeks now and still they have not sent pest control over. I know its rats due to previous reviews and the noise they make, plus the nesting habits. As we actually had rats in our old rental home which our landlord promptly took care of. As far as small repairs maintenance has done a good job and been kind. Oh yeah, I almost forgot- the dogs that were left outside to deficate on the patio above me were found to be infected with Parvo and put down. That means the disease has been washed down and spread into the grass near my apartment. We were never asked for vaccination records for our dog so if you have one who isnt vaccinated dont walk around this place. Parvo lives for a year and requires trifectant and yard treatment to kill. We also had our car towed our fist night here, because we never got our welcome package. The 140 dollars was applied to our rent. They do not refund you.

We toured here two years ago, but settled on Thalia Gardens instead because we couldnt decide between a nicer and large 1 bedroom with everything we need (w/d, dw) or a 2BD/2BA apartment. Now that our lease is almost up and weve decided we definitely need the 2BD/2BA, we wanted to tour again to refresh our memory. Our experience was NOT a good one.We did not receive a friendly greeting from the leasing consultant (not once did she mention her name so I couldnt even tell you which one she was other than she had brown hair, brown eyes, and was pregnant). She was very dull during the entire tour and seemed like we were inconveniencing her. She showed us a 2BD that was already leased and as my boyfriend and I asked several questions and took our time looking around (as you should) she rushed us by rudely saying well you have time to decide anyways in an attempt to get us out the door. She spent the entire time trash talking the neighboring communities to try to make them look like the superior one, which was funny because AshBrook (excellent by the way), who is not managed by the same company, told us to check out Runaway Bay since they have somewhat similar floor plans. We took the walk back to the office building where she made us stand outside in the heat (it was in the 90s that day) to ask us her finishing questions instead of offering us to go inside in the AC to cool off. She gave us basic information and sent us on our way. I am a leasing consultant myself and I know first hand this is NO way to treat prospects whatsoever. Needless to say, Runaway Bay has been crossed off our list.

I LOVE the view from my balcony, overlooking the lake and the pool!!!

WARNING: You will regret every single day that you live here. I needed somewhere to live very quickly when I moved to VA and Runaway was the only place that would let me move in the next day... and now I know why. This apartment complex is absolutely terrible. Our refrigerator is at least 20 years old (it leaks every day that its over 65 degrees outside), as well as our stove, closet doors, balcony door (doesnt lock), and front door (which is chipped, scratched and full of dents.) Every time it rains, we get another water stain on the ceiling. We have reported everything to maintenance and nothing has happened. Our dryer takes THREE hours to dry one load (yes, I said three.) There are constantly people having parties until 3-4AM, people hanging out on your stairs, and cars speeding through the parking lot blasting their music all hours of the day. The people that work in the office (with the exception of Jeff) are absolutely terrible, look out for Sylvia, shes the worst. You practically have to beg them to give you a copy of your lease, I finally just got mine after a year of living here. I could go on all day long, but I hope you get the idea. This place is absolutely terrible!!! Please do not live here.

Do not lease if you value your cars not being towed. Twice my second truck has been towed since living here and the leasing office just shrugs there shoulders.

My husband and I just moved here in October and we love it here! Yes this place was our second choice but still we are very happy we picked this place. There are a few reasons Im not giving a five star rating1) they mostly advice verizon and honestly if you are smart you would not go with them. my bundle with cox for two years is 79 dollars while verizon shoots up to over 100 dollars after a year. Verizon also messed up the lines so we can only have our cable and Internet line in our dining room(lucky for us the guy made it so we can watch TV in our living room)2) while I see people complaining about dirty apartments ours was clean and very nice smelling on move in. The only thing wrong was the battery in out thermostat needed to be changed and our sliding glass door was broken. But maintenance was out the same day and the next to fix it.3) this actually plays off of the sliding glass door but my husband noticed that our sliding door dose not lock now. Luckily we have the bar thing there we can use to make it so no one can get in seeing he is in the military and gone a lot so Im a lone all the time.4) my upstairs neighbor just loves to stomp around from 6 am until about 2am. I would be OK if I knew it was kids but I live in the one bedroom area and also know its just a couple so I wish the office would do something because hearing stomping or people doing the dirty can really mess up sleep lol5) lastly people do not pick up after dogs here. I had a friend over and she had the misfortune of steeping in dog crap while walking her dog. While finishing up our move I came within inches of stepping in poop because someone just let there dog crap on the sidewalk and just left it there. I really want to go walking around the grounds but its hard to enjoy when you have to look down all the time.I can say there are a few things I noticed people complaining about that my husband and I have had no problems with. We actually do not have a hard time finding parking even on a weekend. Our old ass things work really well (not going to complain about having a free washer and dryer lol). Everyone at the office has been really friendly even though when my husband went in and put in our application they said rent would be 840 but once the lease was done it was 850.Overall I super enjoy living not only because its super close to everything but because I feel safe and trust me I lived in pinewood gardens and a few other not so nice places in Norfolk.

I really dont understand most of these negative reviews. I was here for 2 1/2 yrs while in school and returned last May because it was a great experience beforehand. It recieves 4 stars instead of 5 for two reasons. 1, yes the appliances can be old, my dryer is old but all others are modern, but it still works. 2, parking can be difficult some days but generally theres a spot for you. I had two major maintence issues this past year, bed bugs and a leak in the ac. Both were literally being worked on the same day as being reported and fixed within a week. Phones about to die, its a nice place.

Amazing staff, and a great company! I could not be happier.

RAT INFESTATION!!!! I have seen the rats myself and its DISGUSTING. the rental office offers very little concern on the matter. When my GF spoke with them and asked if they have had this issue before they refused to answer directly.

Very poor staff and the apartments are really out of date. It was what I needed when I first got here for the price but now thats going up by a large amount and its not close to being worth it. And the pet fees are kind of ridiculous!

I wouldnt recommend my worst enemy to stay in these apartments.

Awesome staff!