I had a great experience! All of the employees I interacted with had excellent customer service, were professional, and friendly. My repairs took a short time and the results looked fantastic. The whole experience was hassle free! 10/10 would recommend!

Chris and his team did an excellent job with my truck in their hands. They got me in quickly, the repair done quickly, and when I got my vehicle back the repair performed was outstanding! It’s like you couldn’t even tell there was damage there before. The best part is, I got a ride into work and they dropped my truck off and the truck was clean outside AND inside. I must say, they guys are top notch and I am very satisfied with the service I received. Definitley 10 out of 10 would recommend. Thanks guys for the speedy, professional repair and the out standing service from your team. It’s greatly appreciated!

I was very impressed with the work Mackin’s performed on our BMW but the customer service experience was the real stand out. Nick called me twice weekly to update the status of the work performed and even took the car to the dealer of my choice for some service I had already scheduled but botched the timing on. These guys really set the bar as an auto-body shop! I would never consider taking a vehicle anywhere else.

Needed a quick estimate for an insurance claim for the shark fin antenna cover. They were quick, courteous and friendly. Didnt do repair there, but not because of anything they did.

I am so pleased with the customer service here - I had text updates and courtesy phone calls every step of the way. Also very pleased with the end result of my vehicle - looks great!I like the attention to detail of the techs who not only made the repairs but also did a fairly thorough cleaning of my vehicle both inside and out. Special shout-out to Stephanie who ensured things ran smoothly. Also my vehicle was ready a day early which was awesome! I highly recommend this place!

I really recommend Mackin, great quality and outstanding customer service I received from Hannah she’s a professional keeping me posted of my car progress, also thanks to nick for helping me on the beginning

Really pleased with the customer service from here as well as the quality of work they did on my car. I would highly recommend!

Good company. Did a perfect body job

Honest on assessments. A couple times we had some minor fender benders and they fixed on the spot without charging us. Because of this and good quality they do, I use them for any serious auto rework.

I took my car in to be evaluated for damages after an accident. I only chose this place because they are preferred with my insurance. When I showed up they did not have me down at the time I was told the workday prior. Thankfully the lady at the front desk grabbed her phone and took pics of the damage letting me know I should receive a quote emailed to me later that day or early the next day. I did not receive the quote so I called and they found my info and pics, wrote up one then emailed it to me. Due to their schedule it would be a couple weeks to get my vehicle in. In the meantime, as I drove my car I found that it was not driving well and did not feel it was safe. I reached out to my insurance co who provided me with a rental. My agent ended up calling Mackins to speak with Brandon to find out if they can get it in faster as undrivable vehicles are considered priority. I was added to the call to explain what was going on. Brandon immediately stated there was no way my cars driving could have been affected by the rear end damage and that since it is a FWD suspension would not be an issue. I stated I dont know about vehicles but I do know when my car shakes while Im on the freeway or going at higher speeds. He basically tried to tell me and my agent that I was full of it. I said if they evaluate it and let me know that it is definitely safe to drive and explain what I was feeling I would accept that. I argued that it is awfully odd how he can so forcefully insist it absolutely is ok and if there are any suspension issues it absolutely would not be from the accident - all this magical knowledge by simply looking at pictures on a cell phone having never laid eyes on my vehicle himself. He then asked to disconnect me from the call and speak to my insurance agent without ne on the call!! Needless to say, I took my car elsewhere and immediately upon VISUAL inspection was told I did the right thing and that it is not safe to drive in that condition. NEVER WILL I EVER GO HERE.

Staff was professional, respectful. The bodywork is was done earlier than expected-which was a nice surprise. My problem was that while I brought in a car with a full gas tank, it was completely empty when I picked it up (as was my rental car). The mileage seemed to be significantly higher than when I dropped it off too. I don’t know why it would take droning hundreds of miles to repair body work on a car.

We love Mackins, they truly are the best. They helped us with a minor issue that happend 18 months after they put on our new bumper. No charge. They do great work. Thanks again Mackins employees!😁

Great service. Friendly people. Got my truck in quickly and got it back to like-new condition after a collision. Will definitely use them again if I need body work on my vehicle.

I could not use their service because State Farm Insurance deemed it totaled. I was very pleased with the attitude, professionalism, courtesy and honesty of the young man, Nick Costner I believe was his name. I would have had it repaired with them. Again, just want to say Thank You for the help and keep up the excellent work.Sincerely,Patricia I. Butler

I feel like all the positive ratings on here are not real. Or maybe everyone just had better luck than I did. I literally couldn’t even get a quote from them. The guy Nick wasn’t apologetic and did not return my calls. His reasoning for why he couldn’t give me a quote was he had things to do after me calling for the 3rd time in a day. No apology no remorse. I was told it would take one day. 3 days have gone by and nothing. I guess they are in no hurry to take money. Would call and complain to the manger but after reading everyone’s reviews on here going to the manager dosnt seem like it would matter . Everyone says he’s rude and clearly doesn’t hold his staff up to a high customer service. Or common manners. Will not be getting my car fixed here. What a complete waste of time dealing with place . The guys here are rude!! I work in customer Service in this place does not have any. Brandon and Nick are The most rude unprofessional people ever. Just save your self and not go here

Went in for a quote on a claim. Very professional, nice and clean. Was a fast process, they emailed me and the insurance a quote, so I didnt have to wait. Claim to fix damage was well documrnted and itemized, clear.

I highly recommend Mackins for any collision repair situation. From estimate, and dealing with the insurance company of the person that hit me, I didnt have to worry about anything. Rental car was great and the followup daily by text was very convenient. This is the way customer service is supposed to be.

This place was awesome! I had the pleasure of working with Nick and he was very pleasant. He communicated well, and the entire place was warm and welcoming.

Rude man when I came in to inquire about a quote. Also, called twice in two days, left a message, no call back. Third day finally got ahold of someone. Wouldnt spend my hard earned money here.

Wonderful customer service with almost daily updates on the progress of the car. Even went as far as getting the insurance company to start the claim since they kept ignoring me. At first glance the car looks great. As long and nothing chips or falls off id give em a 10 out of 10.

I will not be going anywhere else for bodywork. Stephanie is an absolute rockstar and I highly recommend this shop

As always very professional. Great communication as well as great quality work. Have used them 3 times now and always been very satisfied with their work. Will continue to use them.

The crew at Mackins is the best. Not only do they do high quality, professional work, they give a reasonable estimate for how long its going to take and stick to it. On top of that, everyone I interacted with was friendly and knowledgable. I would feel safe recommending Mackins to my friends and family.

Car to shop for bumper and grill replacement and repair. Was told be done next Monday, was done this Thurs! Even washed and cleaned inside. Price good too

Old school customer service you can count on ! The people are extremely professional and helpful

Excellence in customer service! Exceeded my expectations! Got my car back to me ahead of schedule and looking great.

Bryan was awesome throughout the entire experience, kept me informed at every step in the process. The work they did was equally awesome, and I was highly satisfied with their work. Would definitely recommend!

My 2019 Camry was struck by a forklift.I had my doubts the Camry would be repaired back to new car status.Whomever the crew of Bodymen and Painters were, I thank you for your outstanding job!!Nick Costner kept in contact with updates and was honest, patient and professional.Nick is the man to request when you take your vehicle to Mackins.

Our car needed extensive work after an accident in June 2020. Mackin’s was recommended. We found them to be very professional. Multiple calls and e-mails to update us on the progress of the repairs.We were a little disappointed in how long the repairs took but I know they were very busy in the shop and of course needed to wait on insurance companies.The work quality appears to be very good though we just picked up our car yesterday. We really appreciate how they handled a wind shield wiper concern and that they were able to take our car to the dealership to have it fixed.We would definitely recommend Mackin and would return ourselves if ever needed. Patty Williams

Have a 2006 Toyota Avalon which had a lot of rock chips and some dents on the hood and all over the front bumper. A neighbor highly recommended Mackins, so I got estimate number three from them which turned out to be half of my first estimate and about 25 percent less than my 2nd one. Picking the lowest estimate, gave me a little bit of concern. When I picked up the car today, everything they did made the car absolutely look like brand new. They even polished the headlamp covers and painted the front fenders just to make the colors match perfectly, and at no extra charge. Everyone was extremely pleasant and courteous.If I could give them 10 stars, I would.

Absolutely LOVE this place. Its so friendly and the prices for working on your car are great deals. Honestly best mechanics Ive ever been too, they are very honest and dont try to sell you on stuff you dont need. Glad to have found this place. I will be taking my car here everytime Ive got a problem and you should too!

Mackins was easy to work and did an excellent job repairing my damaged Lexus. Daily text updates and car was ready on time. Highly recommend.

I chose Mackin’s East because it was close to my house, but more importantly because of all the positive reviews. David worked with me on my vehicle starting with the quote.. From the beginning until the end he was professional, honest and easy to work with. I had a great experience with this company and I highly recommend them.

Needed partial paint repair on my 2004 Ford F-350 due to corrosion & pittingfor reasons unknown on the drivers side pickup bed just aft of the fuel door.Mackins did an excellent job. I am very pleased with their work.

People here are very professional and know how to treat their customers with respect. They get the job done on a on time basis. I would recommend them to family and friends.Denis Fortin

Mackin’s did an outstanding job repairing my vehicle. They provided timely updates, did high-quality work, and finished my car ahead of schedule! Can’t ask for more - I highly recommend them.

They where very nice. And there place was very clean. I not get my car fixed here yet because it was totaled we were in the back. The ones working here at this time was very nice men.

Repairs were quickly done and look fabulous. We were kept informed every step of the way, and we highly recommend Mackins to those needing body work. A 10+ on a scale of 1-10!

I am so pleased I took my car to Mackins for repairs after my collision. Tyler and his team brought my car back to its original shape in a professional and timely manner. I received weekly updates on the whole repair process. They answered my questions before I could even ask them. Along with great work, they returned my car clean and polished at pickup. I would highly recommend their services to anyone who is looking for a transparent and honest company with years of proven experience in Vancouver.

Personnel friendly and gave accurate information about the repairs needed. When I got the car back I could not tell the difference between the original paint and the damaged area they repainted. Exceptional workmanship!!

Great work, car looks like new. Even fixed some other minor damage on another part of the car for no charge.

Communication was great, work was professional.

Our new vehicle received body damage and we took it to Mackins for repair. Our experience was extremely positive. The team at Mackins made sure to call and give almost daily updates on progress. Our car was returned looking brand new again. They even took the time to wash the Exterior and detail the interior. I would highly recommend this body shop!

Worked seamlessly with our insurance. Completed the work. Damaged area looks new. Finished when they said they would. Coordinated the car rental on their site both taking it right away and returning it. Have used them before because of all of this experience.

The guys at Mackins did a fantastic job repairing my Tundra. I was kept informed throughout the entire process. They worked directly with the insurance company, and the repairs were completed before the promised delivery date. I highly recommend Mackins!

Great customer service! The repair was great as well. I enjoyed working with Tyler who surprised me with a lower labor cost then quoted. The shuttle driver, forget his name, was very personable as well.

I cant say enough great things about these guys, excellent communication all the way through the process and the quality of work was truly amazing, they really earned my six, ...yes 6 star rating out of five stars. It is truly refreshing to come in contact with an honest group of hard working folks who take pride in their work. My insurance agent recommend Makins and with this great outcome, he really looks like a genius in recommending them. It is nice to now know a company I can truly trust and very comfortable recommend to anyone. Not so fun to have someone smash into your truck, but all in all, it was worth it just to meet these guys...and NO, I am not a relative, just one pleased customer who would definitely go back to get any work done I needed at Makins.

Terrible experience! Brandon was they guy handling the quotes, and never listened to a word I said. He constantly pushed me to have insurance total my truck because the was more money in it for me. I told him what repairs I wanted done, he sent in a quote with more than I wanted AND even existing damage that I told him was not from this accident. In the end Brandon said that someone else (not him?) turned in the final quote that caused the truck to be a total loss. Maybe the guys in the shop that do the work are great but I never got my truck that far. I do know that there is at least one guy in the office that will NOT listen to what the customer wants! I would never recommend this place!

Hit a deer and needed the right front corner of my car essentially replaced. Mackins worked great with the insurance company to make it relatively painless for me. The quality of the repair is outstanding and they sent daily text message updates through the repair process, keeping me informed on progress and expected completion. Id definitely go back to them again for any additional work.

MY mother-in-law, father-in-law, son, brother-in-law and 3 people I work with have used Mackins for Auto-Body Repair and they have all had great experiences. They are the most easy going, professional, friendly and informative group of people you could ever expect to work with. As unfortunate as the need for auto-body repair is - they ease the process to such a degree that it is actually enjoyable as an accident can possibly be. I must say that I have worked with several other body shops in the past and Mackins is by far the smoothest and most comfortable by a long shot. I HIGHLY recommend.

A tree limb hit my car in a wind storm. They did a fantastic job and Brandon was amazing to work with

My experience with Mackin was wonderful. Ethan kept me informed along the way, including when delays happened. He did a great job of educating me about the process and never making me feel like my questions were too small. It took longer to get my car back than originally estimated and Ethan contacted the rental company, as well as the insurance company, and made sure my rental was taken care of. Highly recommend!

Thorough, friendly service. Excellent workmanship with perfectly matched and blended paint. Had my vehicle back the same week, as promised, with no compromises in quality.

I was involved in an auto accident. My insurance recommended Mackins to deal with the review of damages. Everyone that I spoke with was professional and helpful. And they kept me in the loop of the process. If I ever needed repairs on my future car I will keep them in mind.

Mackin’s was my first choice because of a previous experience, I couldn’t remember there name from 8 years ago so I started looking for them based on maps because I knew where they were located! I’m very impressed with there quality and professionalism

This Mackins location has wonderful people who took on my small repair, under $500, with the same high quality and attention to detail as a more expensive job on another car, they did for me in the past. Great customer service!

Working with Mackins to get repairs done on our car was an extremely seamless process. From the start, the process was explained so we knew what to expect.They arranged for a rental car to meet us at their location, taking care of the paperwork, which made the drop off and pick-up easy. They also took care of the insurance paperwork, which made things simple for us.The communication was great, with both text updates and phone calls as needed.Our car looked great when I picked it up, and the work is warranted, so there are no worries going forward. They didnt just repair the damage but also cleaned and polished the whole car, which was a very nice surprise.Having to deal with car damage is stressful, and the staff at Mackins were always calm, professional, and friendly. I would definitely recommend them!

Wonderful service and communication!

Brandon executed excellent customer service. He took care of everything, starting from dealing with the insurance companies, scheduling an appointment to drop off my car, and fixing my car. My Audi now looks great and it feels like general maintenance was made to it, even though only the bumper needed to be replaced. It feels like a new car! Thank you Brandon and everyone at Mackins Auto Body for doing a great job!

Professional, quick and accommodating! I was even late to my appointment and they were so understanding. Got me another rental car a few hours later. My new hood looks beautiful! And I picked up my car and it had been fully cleaned!!! Staff was so nice! I couldnt recommend them enough!

They did a great job on my repair! I have done body/paint work professionally in the past, so I wanted a place that I knew did great work and Mackin’s was that place. Thank you guys for getting my car back to me looking shiny and new! 10/10

Excellent customer service, constant communication, quality work. I would highly recommend.

Always a good experience when dealing with Mackins Auto Body, professional, on time and understanding when dealing with any problems that may arise. 10/10 would recommend.

Amazing service! Quick, professional and excellent communication. Will forever be going to Mackins!

Very good service and result. The actual price was very close to the estimate and it still came well under 3 other shops at which I had an estimate. Highly recommend!

I was so incredibly impressed with Sandis customer service. I had my two small children with me while I was trying to deal with a car issue, and Sandi was unbelievably helpful, kind and professional. Thank you Mackins and Sandi for your excellent customer service!

The service was amazing from day 1 to today when I picked up my repaired vehicle. The repair was perfect and the daily text updates by Tyler and the staff were exceptionally appreciated!

Mackins was Amazing!! The whole accident process with my insurance carrier was horrible, but Mackins ended it all on a very high note. Every single person I dealt with was kind and professional. They finished my car quicker than quoted! The quality of their work is fantastic! One other thing, when I offhandedly state’s to Mackins that I was having trouble with the rental company my insurance had booked, they connected me to Stephanie with Enterprise, who is on site. This was the afternoon before I was to drop off the car. Stephanie has a car ready for me the next morning when I dropped my car off. She is great and this was a huge help and I am so appreciative. Mackins kept me updated by text through the whole process. Drop off and Pick up was super quick and easy to work into your work day. I highly recommend Mackins and can tell you they made the process way easier and stress free! Thank you John and the team at Mackins! :-)

The process was painless and seamless. I was kept updated with 1 - 2 text messages per day as to the progress on my repair. The car was ready when they told me it would be. When I picked it up the car was spotless and you could not tell there had ever been any damage. Very satisfied with the work done and the entire process. Would recommend to anyone needing body or paint repairs!

I paid them $2,870 to replace the front bumper on my truck. They didn’t get it quite right and declined to correct the problem.

Great service. Fixed our car quickly and well.

Thanks for taking great care of my car after it was hit while parked on the street. They even buffed out a scratch on my hood at no charge. Customer service was spectacular! Thanks Brandon and staff!!

Mackins did an excellent job on fixing my car. Someone hit my bumper and they seamlessly worked with the other persons insurance and made the whole process very easy.

The team was readily available and they accommodated my schedule. The work was completed within a day and the pricing was reasonable. Overall great service!

I really appreciated the detailing of my truck as part of the body work. My truck has not been that clean since I purchased it four years ago.

Very professional, kept me informed with the progress, and timely delivery.

Mackins Auto Body in Vancouver, WA did an amazing job. They sent me text messages to update the process. In addition, they fixed few problems of my car without charge. Especially, I would like to thank John. John was very nice, and provided a good customer service. I will recommend this auto body to my friends and family members.

Mackins was great! My car looks perfect, they were easy to work with and very helpful. I’d recommend to anybody.

Great service & great communication. Having a car accident isnt what we plan for, but when things go array in our life, its nice to have all the cleanup seamless. Everything from the rental car to the insurance to the repair of the vehicle was not only seamless, but the turnaround time for the amount of damage was only 10 days. As a business owner in Portland, we constantly strive for perfection. Its clear that they do, as well! Nice work Mackins!

I got door dinged in my brand new 2 month old car. They did a great job fixing the door ding. My car looks as good as new. I was please to have a clean car when I picked it up. It was pre warmed on that chilly morning for me to :-)

They did a good job replacing the fender on my sons car, but they did a lazy job putting back on the aftermarket parts. They didnt use any touch up paint on the paint that they chipped off when removing my sons side skirt or the front bumper lip/kit.Communication during the process was good.

I have been treated with such professionalism and friendliness at this facility(Vancouver). I highly recommend it.

Mackin didn’t awesome job repairing extensive damage on Chevy traverse.Brandon communicated with me at least twice a week updating me on what was going on with the car.

I got in a car accident quite some time before my car was able to be repaired because of the other drivers insurance company. From when I very first dropped off my car, Daryl had worked tirelessly to satisfy my needs and make sure the other drivers insurance company was cooperating with us. He kept me up to date on his discussions with the company, and I did not have to lift a finger the entire time. He literally did all of the communicating with the company, and made sure my car had the only the best care and parts provided for it. I cannot thank Daryl and the rest of the team here enough for all of their help throughout what could have been a very stressful time! Im sure it wasnt easy for Daryl and the rest of the employees who helped me, but they made literally everything on my end very simple, easy, and stress-free.I HIGHLY recommend this place for anyone looking for genuine, high-quality customer service, as well as high quality work and repairs for their vehicles. Very honest, genuine people who work here!

Mankind was great to deal with from beginning to end. Everyone was very accommodating. Unfortunately my truck ended up totaled so no experience in the quality of their work.

Service Coordinator Brandon certainly puts the customer first, and work was professional and timely.

They do a great job of communicating with the customer during the repair process. I would recommend Mackin’s to anyone!

Had a great experience.

A few weeks ago I was involved in an accident that was not my fault. A friend of mine recommended I take my vehicles to Mackins Auto Body in Vancouver. My friend also recommended Ethan at the shop to help me with the process. I was beyond impressed with how nice and professional Ethan was and how well he explained the process and helped me with my rental. I picked up my car and it looks better than it did before I got into an accident. They even detailed the interior for me. Ethan kept me informed throughout the process and I couldnt be happier with the service I received at Mackins.

My car was fixed 2 years ago and the paint started peeling. They took a look at it and got me rescheduled within a week to get repainted. Due to inefficiencies in the manufacturing process my paint was peeling. They took the time to determine that it was the primer on the bumper from the manufacturer that was the problem so they ordered a new bumper and repainted it. The job was done right instead of painting over an inferior product.They were fast, friendly, and completed the service exceeding my expectations. I will return should I need any future body work.

Very friendly and customer oriented. Been here twice and service was fast but also very satisfactory...they do what they promised. Love them...Person dealt with this past week was John took care of me from start to finish. If ever have any issues again will go back to them. Thanks John

DUI driver hit my 2018 Silverado in left side aft quarter panel. Mackins in east Vancouver got the job and its all fixed and back to new. Liked the text update on the status. Staff were very friendly and helpful getting it done in a timely manner. Thank You!

Brandon was very professional. He provided updates and finished my cars repair early. The car was immaculate when I picked it up.

They treated my SUV and myself with such respect. They were done 1 week earlier than estimated, kept me in the loop during the whole process, and returned my car looking brand new again (even detailed the inside which is impressive since I have 3 dogs!). This was by far the best auto body shop experience that I have had. Thank you guys for doing such a wonderful job.

My car looks great! The additional car wash and detailing was a pleasant surprise.

Mackins has now worked on 3 of my vehicles and each time they have been great. Great to work with and meet timelines that were laid out in the beginning.Brian

You guys are awesome. You all do a great job in fixing cars and have great customer service.This is the second time I’ve had my vehicles fixed here. Both Portland and Vancouver locations are esy to get to. I will not go to any other shop.

Great work fast, thanks!

David was awesome, highly recommend them.

Took my car in for an insurance fix at over $9000. Got the car back with engine noise and the exhaust tips were sticking out over 2 inches from the bumper and set way low. The car sounded like a cheap 70s vehicle.They wanted to take it to their mechanical shop to look at the engine again, and, quoting the guy, have the exhaust shop cut the pipes to make it fit.I said no, and insisted they let a qualified dealer review their work.Sure enough, they screwed up the power steering unit by not aligning it correctly, causing it to make awful noises. Fan clips were missing. And they welded the exhaust which, according to the dealer, makes it so they cant adjust anything,So another $3600+ to replace the new exhaust (because when they welded on it, it is no longer good).I got no follow up for apologies for the 2 extra month of my car being in the shop. The guy simply emailed - your insurance will take care of it. Nothing proactive at all for their incompetence.If the owner disagrees, I have all the emails and paperwork of what was done wrong and how much it cost in addition.I was afforded no apologies or promises they will personally make it right. Nope - they passed it along to my insurance and the dealer and quietly went silent.Save yourself. There are better shops out there.