Isaiah and crew did an amazing job on repairing my car to look good as new again. I wish I had taken pictures right before I dropped it off to show comparison, but she was looking ready to be dropped off at the junkyard. They repaired the right side of the car including replacing her side skirt and repairing the right quarter panel due to another car hitting it. They also painted the rear bumper and repaired the left quarter panel after I decided to get some other damage repaired from prior incidents since she was already in the shop. They did an amazing job and finished a day early! The pictures do not do their work justice.

Excellent communication and followed through with the entire servicing of my car after I had been rear ended. They made the process pain free. Special shoutout to Stacey!

I got the best service I actually got to talk to a human everytime I calledthey answered all my questions and Stacy has to be the best customer service person I almost felt like a part of the work they did for me I would definitely would tell everyone to have their work done here

They are very friendly, took care of all the insurance details, took care of all the rental car details and communicated with me twice a week during the entire process. My car looks perfect! I would highly recommend this company.

I had a fender bender on New Years day that Jacobus CARSTAR did a great job repairing. The after-repair follow up was great, when we discovered a different problem that had arisen. They took care if it all, free of charge, and left me with a smile and a well repaired car. Friendly staff, great integrity at this business. Will definitely return if I ever need body repair.

I took a client there to pick up their car. The client seemed very pleased. The two guys working were very nice, respectful, had smiles on their faces and really seemed to enjoy helping.From what I saw and heard great customer service.

The repairs were completed on time, they did an amazing job! The paint matches perfectly! I am so pleased!

I have had three collision repairs on three separate vehicles completed by this firm.They do EXCELLENT work at a reasonable price while providing excellent customer service.Working with Dave (owner) and his estimator Isaiah has been a pleasure. They have earned my trust as well as any future work. I highly recommend this firm.E.Moffet

This shop did fantastic work on my vehicle, and its communication throughout the fix-it process was excellent! There were zero surprises, my preferences were sought and the employees gave me knowledge beyond the scope of the fix at hand.I’m grateful someone sent me Jacobus CARSTAR’s way!

The salesperson worked with me to get a low cost repair without even seeing the damage first-hand. He kept to his estimate. He was very polite and made arrangements conveniently to make repairs. He even kept the car thru the snow storm securely in the garage. Thank you Carstar staff. 2 thumbs up.

Dave Jacobus and his crew are great at what they do. Weve had a couple of vehicles fixed by them and we refer everyone to them.

This place is the place to go if your looking for quality driven expedited service. I had somebody hit my truck, called few places around and everyone was 2-3 weeks out. Dave at Carstar took me in next business day! My truck was up and running in less then a week, hassle free. Give these guys a call - you won’t regret.

Just picked up my car. Wendy with Jacobus Carstar is amazing when Enterprise broke from their motto and didnt pick me up she offered me a ride in her own vehicle. Gave me correct information in regards to when I can pick up my car. Overall Im quite impressed with their work. Last but not least they do not use refurb parts for repair. Will definitely recommend.

They were great to work with. They kept me informed as to the status and they were very nice.

Ive now had 3 repairs (3 separate accidents) on 2 different cars done here in the las 18 months. Theyre amazing, I get texts on ETA updates, they love communication and the staff/owner are such wonderful people to work with. The repairs have been amazing, they leave no details behind. Theyve earned my business for life. Plus they also warranty their work in the event something goes wrong with the repair, which luckily hasnt happened to me yet. Thanks guys for all you do!

Customer service and workmanship is IMPRESSIVE! They had my vehicle repaired 2 days before it was targeted to be done. The owner is on site and super involved. The entire staff caters to their customers with outstanding customer service and professionalism! I recommend Jacobus Carstar!

My car was in an accident and Jacobus CARSTAR was recommended to me for fixing the damage. I had a great experience here. Being in an accident and dealing with insurance is stressful but I never had to worry about what was going on with my car. I was informed the whole time, I literally never had to call for an update. The staff was super friendly and the work was completed correctly. I was dreading leaving my car in someone else’s hands but these guys did a fantastic job. I will definitely be back if I ever need work done again.

I can’t even find the right words to say how impressed I am with the level of customer service Jacobus Carstar provided and the great repair job! They kept me informed and finished on time. Highly recommended!

I was in accident where I was rear ended. Isaiah was very professional, kind, and forthright. He walked me through the process with the insurance company, told me what to expect, and updated me with shipping information on the parts when they were delayed. The work was completed ahead of schedule dispute the shipping delays. I would highly recommend Jacobus Carstar for all your car needs!

They were fabulous to work with, did a fantastic job and the text updates were great.

Car star is the best around.My car looks as if it’s new! My car had minor damages but every little bump scratch and dent was fixed and all in a timely manner.When I dropped my car off they had a rental waiting for me and I was able to drop it off there as well. Really easy to work with! AND THEY MADE MY CAR CLEANER THAN EVER! Thank you so much for everything!

Amazing work, cant even tell there was body damage in the first place!

Great company to work with, very professional and courteous, very happy with the finished product!!

This is the best place to get auto body repairs! The customer service was remarkable, fast and efficient. Their estimate was the lowest, the repair top notch. My vehicle looks wonderful!

Dear Santa: Dont forget to leave gifts at Jacobus Carstar because I asked for and received additional detail paint touch up to a custom paint color. This was appropriately billed separately from the insurance repair job, and the cost was reasonable. Communication was clear and professional. I dont plan to return there but if some careless fool damages my sleigh again, Ill return to Carstar in order to help you on schedule.

I made an appointment online so easily. When I got there, they were prompt and really cared about making sure I felt comfortable and that I got the best price and care possible. Great place to go, a million thumbs up!!

Many thanks to Dave and his team! I had work done on a panel of my car. My car looks great now- the work is impeccable and super professional. The paint job is great, body lines are perfect now. My car was ready on time and they kept me updated through the whole process. Id highly recommend going to this shop.

Amazing customer service!

These guys are great! Fabulous customer service, personable and professional, great communication, car was completed on quoted date. And the paint job is top notch. Will be using Jacobus Carstar again and referring them to everyone I know. Very happy with this experience.

Work was done at a timely manor and with great workmanship

Back into A car on a Friday they scheduled me the next Monday! Quick, professional and the nicest staff around. Thank you for your amazing service!

Due to an accident I had to have my vehicle towed to Jacobus, hoping to get it repaired. Unfortunately my insurance decided to total the car. For the most part Jacobus CARSTAR was very professional, and I even got a call from the owner to ask me what to do with certain items I had left inside the car that he felt someone may break into the car to steal them. My only issue was that they couldnt fix the car, but that is an issue with my insurance not willing to pay more than the mechanics. I am giving them 4 starts, but only because when I review things, 4 stars is 100% satisfaction of what I expected, and 5 is above and beyond. Based on my experience I would reccomend, but my experience was unfortunately limited by other factors.

I recommend that consumers who are seeking top notch auto body repairs take their cars to Jacobus CARSTAR. because of my excellent auto care experience there. During my time at his establishment, Mr. Jacobus, the owner of the company, educated me about money-saving auto body practices. He gave me an extraordinarily detailed expert evaluation of the damage to my vehicle He rendered me an honest cost estimate on the automobile repairs.,

The Jacobus Carstar team is amazing! I recommend this organization to everyone!

So 8 days to replace all of my glass and reapply window tint on my 2019 Jetta due to an act of nature. I was told it would take 4 days and after investigating with auto glass companies, it should of taken a max of 3 days with the window tint being applied as well. So I was ok with 4 days but not 8. The owner has no real care and Isaiah is really no help as well. I called my insurance company as well, but that was no help. They explained to me that Carstar had said I yelled at the owner and slammed the door one of the many times I had been there, which I never yelled and not once did I slam a door, but that’s ok. Once I brought this car in, I should of been turned away since this was all a sub let job and nothing was done in house. So I believe the fault falls in my insurance company and carstar as well. There is one positive note to all of this. When I did finally get my car and it was leaking, carstar made sure I had a rental to get it fixed. Even though I had to bring it back twice. Also before asking me, Isaiah took my car through a car wash, which I do not do. So I do wish he would of asked me first. I get why he did it to find the leak but I still should of been told before he did it. My number one issue is the lack of communication between carstar and myself during this whole process. If you do go here, just make sure you get what they say in writing. They are not people of their word at all.

This auto repair shop is THE best! I’m very pleased with my results!! They are friendly, honest, efficient and....notified me every day how progress on my car was doing. The estimated time-frame was great, and they stuck to the cost estimate, as well. Have used them three times in the last 10 years, and I would highly recommend them for auto services!!

They fixed my car earlier than expected and did a great job. They even cleaned my DIRTY DIRTY interior. I highly recommend them.

Excellent customer service and work. I would recommend Jacobus to anyone that needs repairs done to their vehicle. Dave and his staff are great.

I was pleasantly surprised at how awesome this place I highly recommend them. Their prices were beyond fair, quality was excellent, service was friendly and outstanding.

Its rare in this day and age to find an auto body shop where you dont leave feeling screwed. Jacobus has my business for life and I will recommend them to everyone. The same week an insurance claim was finished I screwed up the bumper on another car and didnt want to make another insurance claim. They fixed my bumper for practically nothing. They could have gouged me for a lot of money but they explained they like to help people out. It was a bad week for my poor cars and this relieved a lot of stress. The quality of repair is second to none.

If your looking for a body shop that is on your side and not the side of the insurance companies stay away from Jacobus CARSTAR. Dave is a super nice guy, but it became very clear early in the process that he is more loyal to the insurance companies than his own customers. I understand the business and the need to have good working relationships with insurance companies, but at no time should that need be put in front of loyalty to your customer. We’ve all probably experienced this less than fun process at sometime in our adult lives. Instead of making the process easier Dave Jacobus added another layer to the equation and seriously questioned our integrity in the process. That is certainly not how I’m accustomed to being treated. I was actually in utter disbelief and now I’m left questioning the integrity of Jacobus CARSTAR. This was a simple $2100 repair that should have been a slam dunk, but I’ll be taking my business elsewhere. Take care of your customers and quit drinking so much of the insurance companies kool aid!

They did an amazing job! They were so very easy to work with and they EVEN cleaned the inside of my car! It will be the only place I use in the future! And I would highly recommend them!!

I simply would not take my car anywhere else. They are fair and friendly and are excellent at communicating.

The staff was friendly and helpful. They worked well with my insurance company, even arranging for a rental vehicle. When I came to pick up my car I was happily surprised that they had washed it and cleaned the inside!

Absolutely amazing job with my SUV and they were done before the target date. Their staff was very friendly and helpful throughout this entire experience. I would definitely recommend them to anyone plus supporting a local family business is a bonus.

Done on time. Excellent result. Nice people. Fair price. What more could you ask for?

As a business owner.. mistakes are unavoidable. What makes you a great business is how you deal with an inevitable mistake. These guys step UP and Make it RIGHT... no joke, this is a place you can trust to get er done right.

Left my 2018 x1 in great condition. Would highly recommend them.

Everything went very well and the team there was great to work with. They provided timely updates on the progress of their work and the finished product looks amazing!

Great place to drink a beer

Great service and quality work. Dave had our insurance repairs and some additional requested work done within the estimated price and time frame. Friendly and professional crew.

My auto detailer highly recommendef Jacobus Carstar for some work required on my BMW 335d. So I made an appointment and the repair was done at the estimated price and at the designated time. Im very pleased with the work done and for the professionalism I experienced. I highly recommend Jacobis Carstar to anyone needing excellent auto body care.

These folks are simply the very best!My jeep had been hurt on the front quarter panel and needed a new fender and bumper. The accident was a hit and run, so insurance was covering. Wendy worked seamlessly with the rental car company and my insurance to make the entire experience a non-event. Incredible customer service and professionalism.The repairs were perfect. They had to return one bumper that was damaged, so an extra day to repair, but they kept me informed daily on the progress. When I picked up the vehicle, I didnt notice a couple of over spray spots on a door window. When I let them know, they said bring it in anytime so they could clean it.When I returned for the cleaning, they were johnny-on-the-spot and had me out in less than 15 minutes with a spotless window.Could not be happier.

Great shop. The texting updates are handy. I recommend them.

Superb customer service! My bumpers had some slight damage, and were not quite locked in on one side and they were able to get both bumpers to sit properly in just 15 minutes! They were very nice on the phone when I scheduled the appointment and I was able to get in I just 2 days. Highly recommend!

Took my car in for an interior detail last week --- was surprised to pick it up and find that the exterior had been washed, the door and hatchback rims had all been cleaned and the car looked and smelled absolutely wonderful. They were very accommodating and easy to work with. Will be scheduling an appointment for my husbands truck in the near future.

Tim was very helpful and responsive to any questions or calls. He made getting my car repaired painless. I will be using them again in the future.

Dave is amazing and so is his painter. They took great care of me and my cars paint job is beautiful. Thanks Dave

Really friendly and fast work! Even detailed my car when they finished, which was completely unexpected!

I had my Subaru repaired at Jacobus CARStar in Vancouver, WA. They told me at the outset that they would handle everything about the repair, as well as contacting the rental car company and having them pick us up at the repair shop when we dropped off our car. They also said they would keep us informed on a periodic basis of the progress with our repair, including any delay due to identification of additional damage beyond the insurance company estimate. To my total satisfaction, Jacobus CARStar kept every promise they made. We were 100% satisfied with everything! Our car looked brand new. All was done right the first time! WOW 🙌🏻

I referred my Nephew to Jacobus Carstar and I am now Auntie of the year, he was so happy with how is car looked. Not only does Jacobus Carstar do amazing work on your vehicle, they also give back to the community all year long. If you need your car repaired from an accident I highly recommend Jacobus Carstar

Jacobus was very thorough and provided ongoing communication. The staff is friendly and accommodating and came highly recommended. Thanks, Tim!

Great, fast, and efficient service! Car looks fantastic!

Ive used these guys for three or four repairs and the service and craftsmanship are always perfect. Top. top marks

Very helpful

OMG...I cannot say enough about how this is the place to take your car for the best repairs on the planet. From the estimate to the finish, they were wonderful and fixed my car so well, it is unbelievable. I simply cannot say enough good things about Jacobus Carstar. Thanks for all you did.

Great job friendly Christians

Dave and his team fixed a good sized dent in the drivers door of my Porsche, its over 10 years old so matching the paint couldnt have been easy. The car looks great you cant see any evidence the car was ever hit. Really great customer service from start to finish.

Dave was responsive in giving us an estimate and when I followed up with questions. He then stuck to the estimate. In fact, he came in under. The work looks great. I would highly recommend Jacobus CARSTAR and will go to them again when the need arises.

Dave Jacobus and team once again did a excellent job on the damage repairs to my wifes car. The rear bumper looks like it never got hit!!Thanks again!!

They gave me an estimate, in which they would charge me quadruple what a neighboring shop would. Very professional, but I would never go here to get a repair. I absolutely would not go here to get the same job done for more money.

Jeff was great to work with, he worked within our budget and went out of his way to make sure we were happy. Ill definitely use them again!

Had my car hit while on vacation in California. Brought it to Dave and his team and they took care of everything. Got it back looking new

Staff was friendly, price was good, and the car looks great!

Efficient. Friendly staff

Excellent service, great people, well-operated, led with integrity. Gave me a ride home to make it convenient for me to do business with them.

Super friendly & very clear with process!

This shop does very good work

Perfection personified. Thank you for the experience.

Jeff and Jaci are oustanding to work with. We were kept totally informed of the progress on our vehicle. They are Very responsive. Our Tahoe repair was done perfectly.Thankyou.Scott

Very detailed repair it was done in a timely fashion,

Recently had some body work done on my Miata here. They were fast, friendly, and they even managed to knock $50 off of my original quote, finishing the job under budget. Nobody is paying me to say this, but Id definitely take a car back to Jacobus if I ever need auto body work done again.

Great place and the workers are wonderful!

After 13 years of personal abuse and neglect, I took my little 2003 VW Golf to Dave Jacobus for a Carstar Make-Over. I couldnt be more satisfied! Dave and his friendly crew have literally restored a pride of ownership I havent felt in years. I simply couldnt recommend Daves shop MORE HIGHLY for any kind of auto restoration or collision repair.

My car looks Fantastic! Thank you Mark, Tim, and the rest of the team.

Bad experience, waste of time. Took my car here on a recommendation after being rear ended. When i got my car back the first time, you could still see lines on the bumper where there were cracks before, as if they just simply covered it with paint. They admitted they were at fault and it shouldnt look like that so i dropped the car off with them again. After picking it up a second time, the before-mentioned lines/cracks had been fixed but the bumper hadnt been put on properly. Gave these guys a third chance to fix the rear bumper properly and it still isnt fixed the way it should be. The bumper is noticeably a different color shade (they said its from multiple clearcoat applications from repairing it) and the seams dont line up properly. At this point they have stated that this is the best they can do. When looking at the car, its obvious that the bumper has been repaired poorly. This repair job was an insurance claim, it should be repaird back to factory specs and pre-loss condition, this shop was unable to do it. Very disappointed.

Wonderful people to work with.

Had a door that needed work, not an insurance claim thing. They gave me a good quote and stuck to it and did a great job.

Great people, family owned for years.

Great friendly service where you dont feel like a number.

Not a fan

Perfect in every way possible

Very nice, professional.

Terrible customer service.

Excellent experience!

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