I had a great experience with Pitts this week! After a truly horrible day being stranded for hours with a broken down car, I was finally able to have roadside assistance tow my car to Pitts. By my own fault, I hadnt checked on availability and the nice lady on the phone quoted me with an appointment for the following week! I was upset but I had no choice. When I arrived to give them my keys just before closing, a man named Stephen asked me to wait while he took a look at it. He had assessed the battery and alternator and had me out the door with a brand new battery within 10 minutes! I have never been more relieved. Stephen took great care of me and Ill be going back to them for future service!

Great shop! They got to my car right away and helped address several issues. They text updates on progress which is HUGELY appreciated! I will not think twice about taking my vehicles there.FYI: Pitts has an alignment rack! I used to go somewhere else for alignments, but the old shop returned my car with the wheel tilted and things quite off. It seems that Pitts actually cares about their work!

Ive gotten a car serviced at Pitts twice, and both times they consistently overdiagnosed and overcharged compared to other local shops. The last time I attempted to get a car repaired, I dropped it off overnight with the note, Left driver side brake line corroded and needs to be replaced. Please call me with estimate for parts and labor.The next day they called me with an estimate closer to the Moon than Alabama, so I decided to just buy the tools and parts and do it myself. The total cost of a high quality brake flaring kit, socket wrench set, flare nut wrench set, brand new fittings, two 3-ton jack stands, and enough cupronickel (better saltwater resistance than stainless if youre ever going to be near the coast, and it bends and flares easier, too) piping to do the *entire car* -- and then some -- was less than 25% Pitts estimate for what is a very simple job that would take an expert with powered tools, a lift, and pump for bleeding/flushing the lines at most 20 minutes.So I went to pick up my car and carefully limp it home, only to find they were charging me $100 to inspect the brake system, diagnose the problem that I had already diagnosed for them in writing, and flush the entire brake system (which they were never asked to do at any point.)I happened to be in a hurry, so rather than argue with the jackals I just said, Fine, resolved to never give these scam artists any more business, and asked to be on my way as quickly as possible.FORTY FIVE MINUTES LATER, Maggie Pitts (receptionist and one of the owners) walks in with one of the mechanics, who tells me hes spent the better part of the last hour attempting to superglue the plastic panels on the dash/console to the left of the steering wheel back together because he somehow shattered them into a million pieces. (He claimed he hit it with his knee. 20 year old car, dozens of drivers, no one has ever smashed my dash into smithereens with their knee before, not sure how this idiot managed it.)Anyway, not only was this guy too incompetent to even glue my (now) jigsaw puzzle of a driver side dash back together, but Maggie just kind of shrugged it off as if it was nothing, and made no attempt whatsoever to suggest that they were ever going to do ANYTHING actually reasonable to correct THEIR monstrous f***up.She didnt offer to replace what they broke, she didnt offer to refund the $100 scam inspection/diagnosis/flushing Id already paid for, and she didnt even so much as apologize. So I drove off $100 poorer, with a shattered driver side dash, and with most of the interior of the car covered in filth and grease because of the idiot mechanic that sat inside the cab for an hour trying and failing to figure out how to use superglue.(The fact that they would even ATTEMPT to just superglue the broken panels back together rather than IMMEDIATELY fessing up, profusely apologizing, rush ordering replacements, and installing the new panels AS WELL AS comping their previous BS scam charges is beyond belief.)By FAR the worst customer service experience Ive ever had in my entire life. Pitts Auto Repair is owned and operated by (and employs) some of the worst specimens of humanity youll ever find this side of a supermax prison. Avoid like the plague.

This is a local family run business. Ive taken my 2002 Avalanche there several times and they have ALWAYS used the best parts and provided the best service. No problems yet. There are few businesses that I trust but this is one of the very few. I like to talk to the mechanics that work on my truck to understand what they did and why. I may be a problem customer but Ive never gotten the impression that they look at me like that. I couldnt give them a higher recommendation. I dont think they would hire an asshat if their lives depended upon it. I recommend them for everything between an oil change and an engine swap. 100% real value. I trust few but theyve earned it. Fantastic people!

Great service, very reasonable on price. I have been a customer for years .

Pitts Auto Repair was very receptive to helping my situation and being honest about what needed to be done with the car. Maggie behind the desk has been great at keeping up communication. Highly recommended.

Really great place. Friendly staff and honest.Took in the car because the front headlight was out and the maintence alert had come on. They fix the bulb in the headlight without replacing the entire housing unit and notice that the car is still over a thousand miles away from actually needing an oil change(thanks COVID /s). Nice to have found a good shop.

Great place to get your car fixed and oil change is fast and easy.

Nothing beats a family owned business. In the big world of chains and corporate greed its great to have a place that you know youre getting the best service and your dollars are staying local. Always friendly, helpful, and straight forward with your auto needs. Thank you to all of the team.

Great value, great service!

Went out to get the oil changed today. Normally I go to Carlock but was not Impressed with my last service visit. So this morning I came down to Pitts Auto Repair. I pass by here all the time and have a friend who works there but have never used their service. So I can say after 3 years, my new service provider will be here. Got my oil changed and much to my surprise, they checked all my lights as well and had 3 out, 2 of which I know has been out forever but never mentioned. The staff is wonderful and friendly and appear to want to be here working! And to me that goes along way. Fast, friendly and affordable! 5 🌟 🌟 🌟 🌟 🌟 s my friends!

They are the best. The service is the best. Why stop anywhere else? Try the best, Pitts Auto Repair.

This auto shop is so professional and yet still when you come you feel like family.... I always recommend anybody I can to come see them when they have car trouble...

Pitts Automotive is AWESOME!! I’ve been going to them for some years now & they’ve ALWAYS been consistent with great customer service & repairs! They serve your car needs with much integrity & honesty!! You are guaranteed to leave feeling safe to get back on the road again! Love them!!

I put my car in the shop for a leak. They found out it was the water pump. So they offer to replace the water pump and thermostat. I refused the replacement of the thermostat because the receptionist maggy? Said it would be an extra 200. I told her I knew someone who could Do that job for me a lot cheaper so don’t worry about it. That put me a 500 and something to fix it. So a whole week and 3 days go by and she calls me back and tell me that the guys actually came in to do some work over the weekend and that my tired rods were so “corroded” that they wouldn’t be able to test drive it and that I had to get it fix for them to test drive, and that it would be 1250 for me to replace the tired rods, water pump, and I think alignment. I refused the extra work of course because all I wanted was for the leak to be fix. So I asked her do they have to test drive it in order for me to get my car? She said no. And then she tells me I can just come pick it up. But what she forgot to mention and this is one of the main reasons why I’m leaving a bad review is that they didn’t do any work to my car after it had been sitting there for a week and 3 days ! She told me that they had came in over the weekend to work but she didn’t mention they they didn’t do any to my car the whole time it was sitting there. So basically my car sat there for over a week and nothing had been done. This was my 3rd time coming to that shop and I never had an issue When I communicated with the receptionist Jason. No one ever offer to replace my tired rods sense she claim they were “so corroded” or offer me a alignment. they refused to put the water pump on because they claim “it was unsafe to drive” now I been driving my car back and forth to work I had really no signs of anything being loose or wobbly. Car drives very good and smooth. I even drove my car to and from the shop with the leak with out it running hot on me because I was able to keep Enough water in the coolant to make it there. So if I’m able to drive all the way to the car shop with out any problems that should let them know a little test drive around the block or like warren tire pros told me up the drive way wouldn’t hurt. But because I refused to spend 1000 or better for them to fix my car they refused to do anything for me. I understand the pandemic is causing people to lose their usual business but I’m not about to spend unnecessary money to get my car fix especially if it has nothing to do with the initial problem. I wouldn’t recommend this shop anymore with maggy being the receptionist because her communication is off and she does not keep you updated about your car. It was like she had forgot all about me.

I found them not helpful or friendly.

The whole staff is everything you need when you are going to a repair shop...

Friendly atmosphere! Family oriented! Professional! I found comfort and trust in their abilities, honesty, and hard work. Thank you for aiming to please your customers! It is appreciative and refreshing!#PleasedCustomer

They offer quality and professionalism at its best. They really do excellent work and stand by what they do. They come highly recommended

Waste of time and money. Car was returned with the exact same issue as how it entered. $300 later ($200 of which was labor) vehicle has same exact problem as before I brought it in. Didnt last a mile without leaking again.

Very personal, professional, and hard working. It was a pleasure to get my car fixed by y’all. I would 10/10 recommend to get all your auto problems solved by Pitts Automotive.

Highly recommend these guys! They’re very friendly and will make sure you have a ride if you’re leaving your car with them. Their service itself is great, and they are quick and don’t overcharge. I drive an old car that needs frequent repairs, and I trust Pitt’s with it every time.

I had a great experience at Pitts! Quick, quality service. Very courteous and professional.

Chad, Maggie, and Jason were extremely helpful when I needed an estimate on an engine for my car. They also called each customer who came in by name and provided personalized attention to each. I highly recommend Pitt’s Automotive for maintenance and repair. I am relatively new to Tuscaloosa and know they have my business.

I can’t say enough about Pitts Automotive. Maggie and the whole staff have been wonderful from the day we discovered them three years ago. We wanted to meet them face to face before we left our daughter here for school. By the time she needed to bring her car in for routine service they remembered us and took great care of her. It’s been three years now and I wouldn’t take her car anywhere else. Maggie even recommended Pate’s Auto Body to us after a tree crushed our carport with my daughter’s car in it. She also recommended the contractor who is currently rebuilding our home after that same tree incident. Every single person I have spoken with about Pitts has had the same response. They are the salt of the earth! I strongly recommend them!

Always helpful and Friendly. Went in for oil change, done in 10 min, I take my cars here only.

I took my car to two other shops want mention name but i left reviews for them one had my car 3 weeks other had it 2 week pitts had it 1 day and fixed it want take my care anywhere else these are good people fast results and very friendly the lady is kinda cute also price is not bad trust this shop before u trust some maw and paw shop i tryed to save money at cheap shop i thought it cost me 5 weeks no car and over $1100 total these guys in and out no problems if i could rate a 10 or above i would

I personally was not pleased

I have used Pitts Automotive for several years now. I began using them for service on my older model Volvo and for my kids Volkswagen Jetta. I find Chad and Maggie to be honest, trustworthy, and friendly. I trust their service and highly recommend their shop for all your cars needs.

Wonderful experience. Oil change quick and percise. Jason at the desk is knowledgeable and the right person for the front. Phone conversation with him was spot on. Upbeat attitude. Pitts is expanding and its a good thing. Amazing folks. Hometown business with hometown men. Ill be back for all my auto needs.

Pitts Auto Repair is the best place to take your car in town! I had a great experience working with them on my car. You can expect great customer service as well as a knowledgeable staff.

Pits Auto repair has made my oil change easy and affordable

Called in on a Monday afternoon about getting my trucks side mirror repaired. They were able to assist me right away, ordered the part the same day and had my mirror repaired in about 20 minutes that Thursday. Reasonable price, quality repair, no long wait time, great customer service, especially from Maggie; shes the glue that keeps everything together. Great experience!

The folks over at Pitts Auto Repair have hands down the best customer service in Tuscaloosa. You can always count on accurate repair quotes, timely delivery, and great communication throughout the process. Often times other repair shops leave you feeling like you may have gotten taken advantage of, but this crew does everything the right away and at very competitive prices. You will never regret working with Pitts for all of your vehicle needs. Thanks Chad and Maggie!

Outstanding people! Had problems with another shop, but they took over and did the job right! Excellent workmanship and prices! Very honest and they call before any work is done (with estimate). Take your car or truck here and have no worries!

These guys are the best! I have been taking my vehicles there for several years now, they are always honest and do great work. I have recommended Pitts to several friends and will continue passing on their good name.

Always done a good job repairing my vehicles. Always honest and helpful with whatever work needs to be done. Great and friendly staff.

Very friendly and professional, needed my AC fixed and took it in the morning and was ready by early afternoon. Very quick, easy and affordable. Highly recommend!

My daughter attends University of AL and we live 13 hours away. So when my daughters car wont start, I had to find a repair shop. I googled auto repair and found Pitts Auto Repair 3 miles from UA. I had her car towed over to Pitts Auto. It needed a battery, and since we just installed a battery in that vehicle, they were able to warranty it through AC Delco. Maggie was very nice and the service was quick. My daughter was very happy to get her car back and I was super happy with the outstanding service. I love this place and would highly recommend them. I knew I couldnt go wrong with a great name like Pitts!!

I found Pitts when my normal shop had closed. I brought in my vehicle for a sensor reading and they provided me with excellent service. I recently had work done at Firestone and still had an issue after the work so I brought it by Pitts and they got me together nicely although they had to go behind the work I had paid for prior to visiting I was happy to pay for a job done right. I highly recommend this business and their quality work.

I called up to the shop and let them know my problem, the man said bring it over. When I arrived they changed the story to “it will be 2 weeks before we can help you and u cannot park here.” I am from out of town and asked could they provide info for another Napa service location and they could not. No help at all just a waist of time.

Thank you Maggie Pitts and the crew at Pitts Auto Repair. As a father of a UA daughter, who lives in Michigan, it is refreshing to find an auto dealer who is honest and does wonderful work. Thank you all. If Pitts Auto Repair isnt the best in the area it is only because the word hasnt yet got out -- Lucy and I are going to help spread the word.Thanks again.Grateful Michigan father.

My 6 yr old car with 60,000 miles needed work. BEFORE I even towed the car there, I inquired about the costs and was very clear that before anything that would cost was done, I needed to give approval. They call the next day and say its a blown head gasket, I can pay $3500 for a motor or I can pay them $45 and give them my car and theyll get rid of it. Next call, I inform them I will be there with the buyer to get the car. AT THIS POINT AND NOT ONCE BEFORE, they tell the buyer I have a $90 balance on the car. To hook up the computer and the pressurized system. This would have been absolutely fine IF I was informed of this AT ANY POINT before the second they found out I wasnt giving them my car and paying $45. Yes, its now a POS car, but I could get $400 for it and I did. AT NO POINT BEFORE THEY WERE INFORMED I WAS SELLING MY CAR (NOT LEAVING IT THERE) WAS ANYTHING SAID ABOUT THIS BS $90 TESTING FEE. Not when I first called, not when I spoke to them when they got the car, not when they called back 2x, AT NO POINT WAS IT MENTIONED UNTIL THEY WERE TOLD I WASNT PAYING THEM $45 AND SIGNING OVER MY TITLE. Yes, I specifically asked about it, and was told We will not do anything that you will be charged for without speaking to you directly first. When I met the buyers tow truck driver at the shop, he informed me that a man came outside and was rude and cussing him before he even asked a question. Its not the $90, its the principle of thats not how you run a business and thats not how you treat clients. The BBB is looking into it, but BUYER BEWARE

They got my car back on the road with the most friendly and efficient service Ive ever had at a car mechanic. Not only that, but I have never paid such an inexpensive rate for major car repairs. I am bookmarking this place in maps for my next cross-country trip!Their waiting room is cozy, their service is amazing and quick, and their costs are incredibly affordable.

My car had an error code for a TPS and I am a college student at UA here. This place helped me out, saved me money by working extra hard to do it a cheaper way. The nicest mechanic shop staff I have ever experienced. I highly recommend this place for anyone in the area or any college student whose car has issues once they got to university

The people at Pitts are very friendly and always deliver quality service. I strongly recommend Pitts Auto Repair.

I explained to the lady in the office that my daughter and I were in town for a tour of UA that started in an hour and our car was struggling to start. I explained that I thought it was the battery but not certain and asked if someone could just look at it to make sure and help us out so we could be back on the road to Atlanta after the tour. We were obviously very stressed and just needed a little help. She was not in any way willing to try and help us out and was very cold...and two mechanics were just standing in the bay talking from the time we arrived and were still just standing there talking as we were leaving. We went to Henrys Auto that was packed with cars and clearly much busier. The owner was super nice and sympathetic to our situation. He confirmed that it was just the battery. We Ubered to our tour and back to Henrys where our car was fixed and ready to go.

Super quick service, great price, friendly and knowledgeable staff who want you to understand what’s going on with your car. This is my new mechanic for my Mini Cooper!

Very knowledgeable and super friendly staff

My daughter attends Univ AL, but lives in OH. Last yr she needed some brakes, etc. b4 making the 9.5 hour drive home. Pitts was fantastic & very helpful to assist my 18 yr old.12/2017 My Daughter rear ended another vehicle and brought her car back to Pitts Automotive to see the damage done to her car. Although Pitts could not do both the mechanical and body repairs to her car, Maggie was very helpful to email me some places that may be able to assist me. That was very considerate and I thought it was very thoughtful, especially this time of year! I highly recommend Pitts Automotive if within the Tuscaloosa vicinity!You will get help even if they cant help!Heather S

I had an incident very similar to another review listed. I talked to them before having my car towed over. The problem I was mainly concerned about did not even get addressed as I was told it would. I confirmed as their advertisement say that they specialized in the vehicle I have. I was told one day to bring and then they changed their story on that. Should have took that as a sign. Then when I did get it towed there they called and said they could not tell me about the lights not working (diagnostic) until they fixed they replaced the radiator and thermostat which they stated blew/cracked when they put battery in got it cranked and let run outside unattended before they even got it in the shop. This is only the tip of the iceberg. What reputable shop demands payment before any repairs are done. long story short. Everything they told me thru the whole process kept changing. 90.00 diagnostic was paid for in the 1000.00 bill I got for the radiator and It still did not get done. Car is leaking and tried to tell me before they could do the diagnostic they told me thay would be able to do once they replaced radiator I would have to pay more money because he thought replacing the radiator and thermostat and battery and then letting it run would fix the problem with the lights because the car had sat up not driven for a while. He was told several the car had sat up before I had it towed over. I can say they are friendly people but this was unprofessional and shady. I hate doing reviews because I dont like anybody affecting or messing with how I make my income but I also dont like to pay for something and not get what was told would be done.

Friendly staff, good with time management, and reasonably priced. Mechanics did a fine job.

Nice folks, fair prices and fantastic service. Ive had them service four of my cars and keep going back.

Always does good work at a fair price!

Pitts Automotive is truly a class auto repair shop. My wife and I were traveling from Mississippi to Nashville, TN when we noticed burning smell and smoke coming from engine. I called Pitts (closest auto repair on Google Maps) and she told me they could look at my Toyota 4-Runner if we could make it to Tuscaloosa. We made it and Pitts diagnosed the problem within minutes as a loose dipstick tube. They fixed the dipstick, checked fluids and had us back on the road in no time! The only problem is we don’t live close enough to use Pitts for all our auto repair and maintenance. Thanks for great customer service!

I went to this place early on when he (Chad I think?) was starting up, and have been back numerous times. I think they do solid work at a reasonable price.

Jason was very helpful and he knows what he is doing and saying. Prices are fair

So friendly and easily explain things. Love them

The owners Maggie and Chad are very professional and likeable people. I love the quality job that they provide.

Awesome people did a tune up on our pickup now it gets 2.5 mpg more over a year thats a BIG savings.

Excellent place from just a oil change to any type of automotive work. They have always been honest and have done great work for us.

Excellent shop, Good Folks, very knowledgeable, highly competent, I take all my vehicles here. Even my motorhome. easy to get in easy to get out. I highly recommend them! And they have periodic BBQs and feed everyone.

Great customer service and friendly staff👍🏿👍🏿👍🏿👏🏿👏🏿👏🏿

Great people to work on your automobile!

Good pricing on my brake job. Nice people too.

This is a very professional business with kind employees and fair practices. I plan to keep returning here for the duration of my time in Tuscaloosa.

Great work and customer experience. Fixed my truck in no time at all.

Great service

Good service, friendly stuff, fair price

Very honest and they know what theyre doing

These people took advantage of my wife and held her car unless she paid charges she was not given as an estimate previously.I would stay away from this place.

Very friendly, honest and funny staff.

The prices to change a tire from the spare rim to the front rim was $29. They were quite busy.

Work and service excellent.

Great customer service

Very helpful staff

Miss diagnosed my vehicle

Good job