I just wanted to say thank you for taking such care for my Sweet Abigail ( Abby ). The urn is beautiful and the ingraving is perfect. I had Abby for 14 years, I will miss her until we are together again. Abbys vet Dr. Davis at Wagoner Animal Clinic in Wagoner, Oklahoma is the most caring vet I have ever met. She allowed all of our family to be with Abby from the beginning until she went peacefully to sleep, Abby was very much loved and will never be forgotten, thank you again. Suzi Slate, Abigails Mom.
Randy was very understanding and caring. I had to take my 16 1/2 pug to him about 145am. Tears and shaking from losing my first dog I ever bought on my own for me and my children. He still was very nice and professional. Thank you so much for taking care of him and letting us kiss him one last time. I would highly recommend this place.
I have had to use them 3 times once with my daughters cat, then my sons cat when she passed from cancer and I was there Thursday when my cats time came to the end because of TMJ where he couldnt eat. They have been so compassionate and caring with each one. I will not go anywhere else.
Very professional staff. Highly recommend.
We picked up the remains of our 11-year-old Boston Terrier today. They took excellent care of him. We were very impressed with their professionalism and sincere concern for our family’s loss. I really appreciate all of the resources about grieving on their website. Thank you so much, Serenity!
The gentleman named Randy was very helpful and courteous and very professional i would send anyone to them
Two of my beloved pets have crossed that Rainbow Bridge and Serinity Cremation has processed their ashes. I have lost another pet recently and they will process her as well. My cremation is paid for and on file. The staff are so kind and helpful. Their respect and compassion makes a difficult time easier to handle. Very pleased with their service.
I chose Serenity pet cremation for my daughter’s first pony. This was a huge loss for our family and the staff was so professional, courteous, empathetic and helpful. Her engraved wooden urn was beautiful and they even made a clay hoof print and saved mane and tail hair. This really helped my daughter process this first great loss, I definitely recommend their service.
The man that helped me and my daughter was so helpful and kind we had put our puppy down and take her to them at 2:30 in the morning and was a nice as he could be I would defentaly recomend them
I highly recommend Serenity Pet Cremation. The staff went above and beyond to provide excellent service . They are affordable and really seem to care about what they do. Thank you so much.
Serenity Pet Crematory is one of the most loving, caring and supportive organizations I have ever had the opportunity to work with. My veterinarian highly recommended them and now I can see why. The staff is extremely kind, sensitive to your needs and professional. They took care of our precious kitty in a very prompt and dignified manner. I highly recommend the professional organization of people at Serenity to help you get through a very difficult time.
I lost my 11yr. old yellow lab almost 3yrs. ago. They took care of my baby through our vet. And returned her to the vet for us to pick up and take home. They did a beautiful job with her Box and I had also purchased the gorgeous brass heart which has part of her so she could ride with us on the truck since my husband and I are truck drivers. They sent a beautiful card and poem with her which I cherish. I miss my baby to this day but, Ill always have the memories. Thanks Serenity and God bless all of you. I highly recommend them.
When my dog passed away they were so kind and understanding. My cat died last February and I haven’t been able to pay the fee to get him yet but they are still holding his ashes until I can raise the money.
Weve lost two of our beloved boxers in the past year. Each time, I was beyond upset and the crew at Serenity TOTALLY UNDERSTOOD! They were compassionate, explained everything, did not try to upsell more expensive options unless I specifically asked, and the cost was reasonable. Well, one extra they did offer to me was a paw print each time. I wouldnt have even thought of that, so Im glad they did. I dont even want to think about losing any more of our fur kids, but its gonna happen and Im taking them to Serenity.
My dad has done nothing but talk about how amazing his experience with Serenity was. He called after hours and was called back almost immediately about dropping his dog off. They were nothing but nice and we greatly appreciate after losing such a huge part of our family. Thank you to the staff at Serenity Pet Cremation for everything you did for my dad and our sweet Moose.
Thank you for taking care of my little Milo. I was quite distraught and your compassion is so appreciated. The kindness you showed me was amazing. Thank you so much.
We lost our puppy Tudor unexpectedly and it devastated our entire family. We are new here and didn’t really know who to contact. They really did a great job. They were very understanding when we were emotional. They did a beautiful job on the urn and clay paw print. I feel like they took great care of us and I would absolutely use their services again. We appreciate them making this difficult situation a little easier on us and giving us something special to remember him by.
Great place. Low rates. Megan is awesome.
Ive had many pets cremated over the years and I have always looked at the ashes and they have been just white powder. I lost my kitty this week and used Serenity through the vet, Im not sure the process Serenity uses, however, I looked at the bag of ashes and you can see full bones. A little bit strange, but maybe thats just their procedure.*Update* I appreciate the offer of hand processing her remains, but its already been a tough week and dont really feel like re-opening the wound. If I were in your position, I would find a better method to use for smaller animals. If I were going to spread her ashes I would be very uncomfortable sprinkling her little vertebrae and femurs around. I have attached photos of my 5 pound dogs (Peanut) ashes in comparisons to Poppys. I know she was small, and Im really not the type to complain, but this leaves me feeling very uneasy and sad.
***Review update with 1 more star added*** After posting the review below with only 3 stars I promptly received a call from Charlie Pollard the General Manager to discuss the missing Tribute and the photo cover being in poor condition. The Tribute had been added immediately and they are going to have the vendor who provided my Mochas Memory Box replace the photo cover. I felt it was really great that they addressed this so professionally and it was so appreciated. ***end Update*** Well I wish things would have went better regarding my Mocha but death isnt typically an enjoyable experience, especially after having spent 22.5 years together. Regarding the cremation I feel Mocha was treated wonderfully. We had a scheduled witness cremation on 1-11-2018 at 10am and they handled her little body very respectfully. Mocha passed on 1-9-2018 and we felt Serenity was very accommodating to be able to provide such a quick service. We ordered the memory box the day of cremation. The engraving on the box is lovely. The 3 stars is due to still not having a Tribute for her even after all this time. I asked about it on 3 occasions. Day of cremation, day i called to find out why she hadnt been returned to us yet, as well as the day i picked up her remains in the memory box we ordered. Also we were charged $85 for our memory box and was told she should be returned to us mid-week after cremation(which occurred on a thursday). I called end of week that we had anticipated her return and was told they didnt order her memory box until the following monday. I felt that it should have been ordered the day we paid for it. The plastic photo cover on the memory box is scratched up and dingy looking, not clear at all, though her picture can be seen. That is disappointing after being charged so much for it. I will order a glass photo cover myself. The staff was very pleasant every time we spoke and that was greatly appreciated. I just cant give 5 stars because of the delay of tribute - if one is ever even done - and the photo covering on the memory box. Though I am aware that Serenity ordered the item from an outside vendor. I would still use them again if the unfortunate need arises as having a beloved companion treated respectfully is really what mattered the most.
I love these people they definitely think of our babies as just that our babies... u guys dont know how much u have done for our family.. I cant say thank u enough..