Before I get into the cons, I will say that my daughter has had classes with Coach Blake twice a wk this year. He is phenomenal. It is clear that he loves the kids and his job. He knows his stuff, is super personable and makes it a point to connect with the children AND their parents. I would follow him anywhere, except here.The flipside:Ill l say that management has never been the most pleasant or communicative. It hasnt been an issue for me, as I dont have to talk to them regularly.Last year, I reached out to the gym and spoke with someone (that I fairly certain was the manager) regarding my child being dismissed from class into a parking lot without me being present. She was defensive and told me that the gym relies on parents to get their kids after class and that the gym was not going to make sure that the kids were given back to their parents (odd, given their written policy). Her tone and demeanor were smug, off-putting, defensive and nasty. I was irritated by it all, but accepted her position and made sure to be present for dismissals.However, probably due to Covid, a lot of parents were not in the building during their childs class. This gym is in an industrial (warehouse) setting, off a major road, back in the cut with little to no parking lot lights. In the winter, it is pitch black. Yet, small children would often be walking around, between cars, while other childrens parents tried not to hit them.Last week, I was sitting in my car and I heard my child calling my name. It was 16 minutes too early for her to have been out of class. Another little girl also came out and was walking around, looking for her parents in the relatively empty (due to summer) parking lot. There wasnt an ASG employee in sight. Anyone could have taken or hit this child. I asked her to go back into the building. Then, the teacher and her friend come out and left. I then realized that in spite of the fact that I was still paying $136 (?) a month, adults were no longer teaching the classes, nor were they present, and that my daughter was being taught by older children (which wouldnt have been a big issue until I saw how the class was being run during the next class). I immediately sent a cancellation email.Yesterday, I called to confirm the cancellation and reiterated my concern about the children being dismissed with no supervision or a care as to where they were going once they left the gymnastics floor. The lady at the desk got defensive and told me Once the child leaves the gymnastics floor, they are their parents responsibility. I argued with her that the logic did not make sense. You dismiss children to parents, not to parking lots through a side door from a second floor. The way that the gym is set up, the kids leave their teacher on the first floor and no adult from the gym ever sees them again, or knows where they went or who they went with. Its crazy. Her logic was so ridiculous and devoid of intelligence that it ticked me off. She was rude, continued to cut me off (and I did the same), and defensive as she doubled down on this policy of we arent responsible for your kids once they leave the floor. It made ZERO sense, seeing as though I witnessed this child (teen) dismiss class almost 20 minutes early. The lady on the other end of the phone finally, angrily settled on having the manager to call me (Do not). Utterly ridiculous and unsafe. After I posted this in a large area group, it was clear that others have experienced and complained about the same issue, only to get the same response. Now, I need to figure out which authority to report them to.Oh and some of the other reviews have been written by staff.
Great gym. Excellent coaches. Clean.
Our second year here and we are happy with it . My daughter has improved a lot and it’s nice that couple people that work there already know her name. She also likes the child night out that they have once a month. They a huge life saver regarding spring break and summer vacation because they always have their program and there is no rush on sign up the child too early like other places. My only complain is that the WiFi never work.
Awesome gym! Love it here
The people here are RUDE!!!! I’ve been trying to find my daughter a great gym as well as in my area and thought I found a good thing! Great thing is the day I call to register and spend my money was the day I decided ABSOLUTELY NOT!!! I visited earlier in the week to check the gym out and I asked about private instructors to go to because the mommy and me classes don’t seem to teach the sport the way I want my child to learn! I was referred to AMY! I gave my number and info and was told to expect a call! Still days later not a call. I decided I can just call up there today and ask a few questions! I was told that they’ll have her contact me but I could call back when classes was over at 12:30. I called back and was told she was In a private class and to call back so I stated that I would just like to know if she could tell me more about her personal training program, I want to sign my daughter up. I was placed on hold, Jazz came back to the line and stated that Amy told her to refer me to Sarah because of her schedule and the price she charges! I was so baffled!!! I asked... well what’s her price?? She said she charges $100/hr and could not take my daughter!! Ummm is she saying that I can’t afford the cost? If so that was a complete freakin INSULT, RUDE and disrespectful!!! I immediately asked to speak to a manager because at this point I’m looking for a new gym and I am not comfortable with sending my daughter here AT ALL!! It’s convenient in location but when customer service is bad to a potential client lord knows what I should expect from later on!!
I love this gym. They are so good. My son comes home from practice happy and excited to tell (and sometimes show) me what hes learned. They are the best!
Love this place
The school has provided a vehicle by which our grandson can thrive in his gymnastic abilities ...thank you ASG!
My daughter enjoys coming here but I am bothered with how much money we pay as parents for our children to train here and the heat or air isnt working when the season requires it. Meaning, you can preheat the building before classes start or turn the air on before your guests arrive for a performance. There is no excuse. Where is all the money going? But they make sure to call you if your payment is late or has not been received. Make sure you provide a comfortable atmosphere for your customers being that majority of them are kids.
Still waiting on a refund promised to me on Jan 16th. Received! Thanks
My grand daughter goes here and they dont have recitals? They dont do that no more? How do we know how much their progressing in this sport? Got to do better with seeing my money.
My exoeexperi with the mabmana was terrible. Im still waiting for the information of the owner. OfcoOf co they will never provide that. So disappointed with the treatment I received for the manager.
I love atlanta school of gymnastics I go there
Lots of equipment and good instructors
Good place excellent teachers
Nice folks huge place!
My daughter enjoys it!
Is this free if so ***** stars if not zero stars
Nice
Love it
Excellent!!!!