Hands down the best mechanic experience of my life. TC is really lucky to have the Subie Guys in town. Im determined to keep my old Outback on the road for another 100,000 miles and with the Subie Guys helping me out Im confident well get there. The services have all been performed efficiently and effectively. Prices are very fair. But its their communication and personal service that truly sets the Subie Guys apart. Nate takes time to make sure I always understand exactly what the problem is, sends reports with photos, and explains options. When Ive needed substantial repairs (because my car is old and sometimes you need to re-invest) theyve given a free loaner car to use while we wait. And also send a text check in to make sure the car was running as inspected, AND did a free checkup 2 weeks post repair to make sure everything looks great. Honestly, even if I lived 300 miles away, Id bring my car here for repairs. They are that good. (And lets face it, dealer service is not pleasant!)

I thought the process of my first time there was incredible. Very thorough in checking my car out. But what shell shocked the hell out of me were the estimates for the repairs. You were $100 higher than the Subaru dealer for a simple right front cv axle replacement. And the suspension estimate was insane, almost, $1400! It appears you mark up the parts you install beyond even what a dealership charges their customers? I find that unfortunate. The suspension parts I got estimates for were over $300 less than what you were charging me. And you don’t stock most of what you install! You do good work! Don’t get me wrong. But you are not for the common man in your service fees.😔 after getting a second opinion from a reputable repair facility, it was found the seals I was told needing replacing at $2,900, was actually a sensor that had become loose. I saved $2,900 by not accepting Subie Boys findings. The front axle they quoted to replace at over $700, was done at the other facility for $287. Same parts, same labor. So sad even Subie should become such redivulously priced for the common man!

Felt very welcomed. Staff is very knowledgeable and polite. Affordable rates too!

Found source of rattle and fixed it without trying to sell me $$ replacement part. Efficient. Nice space to wait inside and outside. Great salt water fish tank.

My experience working with Subie Guys was great from start to finish. I love that they specialize in Subarus- its so reassuring to know that the people working on your car know the specifics of your make/model vehicle. Customer service and shop work is top notch. 👌 It was super easy to schedule an appointment and they were able to get me in at a time that worked best for me. They were quick to send a detailed diagnosis complete with photos/videos and they started working as soon as I approved the repairs. My Outback is driving better than ever. Thank you, Subie Guys!

Super friendly and super reliable!Listen, if you live near Traverse city and own a subaru, you NEED to check out Subie Guys!

Great service all around! Everyone was so kind and the mechanic I spoke with explained everything clearly and genuinely wanted to make sure I understood what they were saying. They were honest about what repairs were urgent and what could wait, so they werent just trying to take my money. I love that they sent a link with the full report of their inspection with photos and explanations attached so I could take my time looking it over.

Efficient operation, friendly staff, competent mechanics. Keep up the good work.

I’ve been going to Subie Guys for 14 years and will continue to for as long as I have my Subaru’s. They are a family owned business and have always treated me like family. Their whole staff is very professional. Nate, their head service person, is one of the nicest people to work with. Their lead technician, Bryce, is extremely sharp with his knowledge. He has always explained to me very clearly my options for repairs and made sure to confirm with me before proceeding with an issue they discovered. Their quality of work has always been great with me never having to bring my card back for a repeat issue. Their owner, Nichole, even sends me messages checking that the work I’ve had done was good. They really care about customer satisfaction. This is truly a shop you can trust 100%. If you love your Subaru, then Subie Guys is the place that understands that passion.

Outstanding customer service by front office and Nate in the shop. The office knew I had a trip planned, and got my car worked into the schedule. The technician sent pictures of his inspection, and gave a professional assessment. Quality of the brake work was excellent. This is the best operated auto repair shop I’ve used in 50 years of driving.

I’ve gone to several other mechanics in Traverse City and no other mechanic makes you feel as valued as a customer as Subie Guys does. It’s clear that the quality of the Job and the customer’s satisfaction is a top priority for them. Have been going here for a few years now and will continue to go here as long as I own a Subaru!

I always have a positive experience with the Subie Guys. They are great with scheduling, communication, prioritizing repairs when there are many, and always do a fabulous job. I have come to trust and rely on their expertise . I have an older Sube and needed a laundry list of work done when I began with them. Through many conversations and prioritizing repairs, we have reached a place where my trusty inspection sheets/ digital pages are nice and short! I think we an make it to 300,000!

Provided fast, thorough and professional service. Got my car in quick and had an answer for me within a few hours with good service options. Honestly the best shop I’ve worked with.

Wow! This business is extremely nice to deal with. Easy to schedule service. Prompt. Excellent communications. Very high quality and consistently so. On time as promised. And really nice.

A great experience. Work was completed in a very timely manner and everyone was super nice and politely answered all of my questions. The Subie Guys were referred to me from someone else who was happy with the service they received as well.Im finally able to put down my back window for my dog again! So he thanks you too!

We have relied on Subie Guys for years for repairs and planned vehicle maintenance for our Outback. Over the years we’ve had brakes, a head gasket and timing belt replaced, and most recently we required new wheel bearings and CV shafts. We always appreciate their directness and honesty. We will continue to bring our vehicles them and encourage our friends and coworkers to do the same!

Always have a great experience with them! Have used them since my first Subaru purchase back in high school and they continue to impress! Thank you for all you do & the small things you add to your personal touch to client care!

Super fast service. Had transmission replaced and head gaskets done and it only took them a week (day to install.)Pleasantly surprised and glad to have my car back so fast. Will be going to them from now on for all my subie needs.

The best customer service! I have been using them for several years and have always been pleased. My only suggestion, be clear on the amount of time/time frame they need your car for your service/repairs.

Nate communicated the repairs that needed to be done in a comprehensive way, with an accurate timeline of completion & regular updates along the way. Staff at the desk had great customer service. 10/10 recommend.

Subie Guys are the best! They’re always honest and upfront, and Nate has always been a straight shooter with us. This week, he not only diagnosed our CrossTrek’s problem, but he referred us to the dealership, guiding us through the process that allowed us to get a brand new transmission by letting us know that Subaru had put an extended warranty on our transmission, which was failing, thus saving us an $8000 repair bill. That kind of customer service is rare these days, and we are so grateful. We are lifelong Subie people, and Subie Guys will always be our go-to guys for service. Thank you! - Tim and Jane Boursaw, Old Mission Peninsula

I recently moved back to TC. My 2009 Legacy has had all emulated service out of state for several years. I found Subie Guys by seeing the sign. I went I for routine service. They did a thorough check and found several items that needed attention. They fixed all I came for and helped me know what else needed to be managed now and what could wait. There was NO pressure. They kept me I formed, sent me countless pictures, and called me to discuss everything. In the end, I had a lot of work done. They were professional, on time, kept me updated, and came I. Under budget. Great work - great customer service - great experience! I won’t take my care anywhere else! Give them a try - you won’t be disappointed.

Always an impressive business. We have used this service for over 25 years for 4 different Subaru’s. When new owners took over several years ago, it improved over what had been a stellar business. The new facility is a bonus. Since Covid has been a factor this past year, the attention given to sanitation would rival the best practices of any other business on the planet. We have appreciated their attention to detail.

I never like taking my car to any shops because I dont think the quality of work is there. When I found subie guys I called and talked to nick and he gave me a discount price because I drove over an hour away to get my car there. Once they started working on my car they sent me photos of everything they found along the way. Bryce worked on my car and he was very a knowledgeable. He even put on aftermarket parts that I had bought for my car. Very pleased with my experience and for the amount of work that was done, it was done in a very fast manner. I wont take my subaru anywhere else now. 10/10 recommend taking your subaru to subie guys.

I want to say they are great people and know their customers. I cut my hair very short and they still recognized me. Best of all they changed my head light without an appointment. Called to see if they could fit me in and said no problem. Stop by. Amazing service. Thank you subie guys !

I have been taking my Impreza to the Subie Guys ever since I purchased it used a couple years ago. You can learn a lot about a company by sitting in their lobby and listening to their interactions with other customers. Ive been impressed with their honesty, and the way they explain issues to the customers. They dont talk down to them. They present the issue, explain the consequences, and provide solutions (usually multiple options).The work that they have performed on my vehicle has also been exemplary. One of the first things I had them do was replace the head gaskets on the engine. The work was thorough and completed in a matter of days and at a fair price.If you have a Subaru and youre in the TC area, I highly recommend the Subie guys for servicing your vehicle.

First of all, I was having a problem with my air Conditioner system in my Subaru, I had a coupon for a free inspection of the system; GREAT!!! They found the compressor motor was defective—they also found a “Technical Service Bulletin” on that compressor motor. They walked me through as what to do with Subaru of America and I followed through on their direction. Now it looks like they are going to cover the cost of replacement—-THANKS so much for your help with this.

Everyone involved in the repair took great care to communicate in a timely manner and were very thorough in their explanations. Would I return? Yep.

I noticed my front headlight was out and just popped into the Subbie Guys on the chance that I could get it replaced right then. No problem...they took it right in and I was ready to go in 20 minutes. Thanks Subie Guys. You always do a great job and I always know I will be treated fairly and with with respect! Sue

I have been going to Subie Guys since moving to TC in 2008. They are more than fair and Uber dependable. They always let you know what future service to anticipate and when, I love this! Mostly, they keep our cars running perfectly and we don’t have to worry whether the problem is fixed when we take it to them! We won’t take our cars anywhere else!

All needed repairs explained and cost estimate given after car evaluated. Able to quickly get back in for needed service. These guys know how to care for Subarus and I will continue to go to them.

A very thorough inspection revealed future repair items to address. The staff is very friendly and a spotless waiting area. Highly recommend!

I am only leaving this review because Subie Guys sent me the link and asked for review. We will not be using this company ever again. Have used them on and off for a few years. Now I’m wondering how much money I didn’t need to spend. To long of a story to tell as to why they should not be trusted.

Subie Guys provides excellent and timely service at reasonable rates. The staff is friendly and professional. I highly recommend Subie Guys.

Each person I worked with could not have been kinder or more professional. Each seemed to put me and my needs in a priority space. Thanks again for great service.

These guys know my car. And have kept it running so I can keep going. E ach visit goes smoothly with direct communication all the way. SUBIE GUYS. make service easy and honestly.. having a skilled modern woman running this show is a perfect fit. Trust keeps me returning over and over...Just had some important work completed. SMOOTH. Even a loner car.. Very helpful for me.

Subie Guy’s are honest, trustworthy, and professional. I highly recommend them.

Being safe in this uncertain time with COVID-19 still out of control, I had my vehicle in for an oil change and headlight replaced. They did a complete review of my entire car and didn’t pressure me in anyway, just explained to me what to expect and a timeline over a 2 year period so I could plan for it without any surprises.All of their team is very knowledgeable and pleasant to work with. The waiting area is exceptionally clean and social distanced as well. Truly a great place to go to for all my car needs.

I visited this business for the first time to have a prepurchase inspection done for a Subaru I wished to purchase. The inspection and report I received far exceeded my expectations. Extremely professional and courteous and gave me an honest opinion and estimate. I will definitely be using them in the future to inspect Subarus I wish to purchase and any maintenance I need for my current Subaru Outback. Thanks for an awesome experience!

Excellent customer service, and thorough mechanics who go so far as to reset your cars clock during their test drive. Kind of expensive, but you get what you pay for.Some things in life are simple: if you need groceries, go to the grocery store. If you need a guitar, go to the guitar store. If you have a subaru, go to the Subie Guys.

I always have a positive experience at Subie Guys. Recently had my car in to replace a burned out headlight and they let me know I was overdue for an oil change. Always great service and friendly people

Helped me out in a pinch. My XC 90 Volvo Alternator went and I basically rolled into lot before on side of road. Of course Subaru is their thing. Regardless. They are professional! Therefore handle for me. Thanks Susie guys👍✌️

These guys take such good care of our Subaru. They send pictures, are transparent every step of the way, and are much more reasonable than the dealer. Weve been taking our cars there for years and will be for years to come!

The Subie Guys is the premier shop to take your Subaru to for all maintenance and repairs. I have been using their services for 3 years now and have had only good experiences. They stand behind the work their shop performs with transparency and high standards in the industry. I recommend them through and through

Love this shop!So down to earthReally good routine diagnostics and preventative maintenance.Highly recommend

I originally drive an hour to see another mechanic in the area, however, they ended up being too busy to follow through on my service appointment. Luckily, I called the Subie Guys and they were able to take a look at my car right then. I wish I would have gone to them from the beginning. Everyone was super friendly and helpful and I would 100% recommend them to anyone with a Subaru!

Great at providing a loaner vehicle when needed. Huge for someone who works 40hrs M-F

Went on for an inspection and they were quick fair and very friendly..... excellent experience!@

The team of mechanics really came through on replacing my back wheel bearings. I was told it would be an all day repair but I was out by noon. Very impressed with all the staff!

If you own a Subaru and live in or around TC, this is your go-to mechanic.

Great to find a Subaru specialist for my daughters Forester. I loved the personal texts and pictures. Very personable and professional. They fixed things in a timely manner and got it done on Christmas Eve. Couldn’t ask for better.

My experience with the Subie Guys was great! They were super friendly, helpful, and communicative.

Amazing staff! Put new brakes and roters on my wrx. Ill be going here for everything!

Kudos to the whole Subie Guys team!! Fantastic service - from the moment I walked in the door I was greeted professionally and could tell the they cared about me receiving excellent care. Our car was accurately diagnosed and they quickly repaired the problem on our 2012 Subaru Outback - all at a fair price. No negative surprises nor up charges like you might get at some other major service locations.Thanks again - I highly recommend the Subie Guys and know where I’ll take our car(s) the next time we need a repair again!

Subaru owners, look no further for vehicle care! They are kind, trustworthy, comprehensive, incredibly knowledgeable and really take the time to explain everything that is going on with your car. I have honestly learned so much from Nate there, and we appreciate the thoughtful little gifts they leave in the car after each service. Thanks for everything Subie Guys!

Subie guys: professional, very communicative, reasonably priced.

This place makes me want to drive a Subaru for the rest of my life, just so my car can be serviced here. Everyone is incredible and takes such good care of you. From the women running things front of house and behind the scenes, to the incredible mechanics. Nate especially is incredible to work with if you drive a turbo. He explains everything so well and shows me what work he did/has to do. I know nothing about cars and he doesnt make me feel silly for not knowing. The entire place goes above and beyond to make sure you are satisfied. Also, my new favorite pen is one of their promotional items. If you care about your Subaru, this is the place to go.

What I love about Subie Guys is how transparent and clear (and twenty-first century) they are throughout the diagnostic and repair processes. This shop genuinely cares about your relationship with them; theyre committed to earning your trust, and they stand by their work 100%. Cant recommend highly enough.

Another incredible service. Nate and Bryce are incredible. I know absolutely nothing about cars, but they never make me feel stupid. I trust everyone here with my whole heart. Subarus can be such a pain in the butt, but not sure how I could drive anything else with the service I get here.

Great people, happy to help and explain whats happening. I trust them to do a good job fixing my car.

Recently bought a well-loved 2011 Subaru, and was told in a pre-purchase inspection done at another shop that I had an oil leak and the brakes needed to be worked on. Despite the fact it was leaking profusely, the oil level continued to stay suspiciously steady, so I took it to the Subie Guys for a full check-up. Turned out it was transmission fluid (big difference!), and they also found a number of smaller things that the original inspection missed.Their inspection process includes taking pictures of everything and sending a text with a link where you can see the pictures and exact descriptions of issues, as well as the seriousness and the quoted cost of repair. Its the most transparent inspection process Ive ever seen at a shop, and I love how easy it was to communicate with them via text over the course of the day. Pricing is super fair; they did more work for less than I was quoted at the garage that gave me the original pre-purchase inspection, and the quality of the work was fantastic. When I needed my tires looked at later on, they recommended a local specialist (Juniors Discount Tires, also did a great job), and followed up to make sure I had gotten everything sorted.Quality work done by quality people. The only shop in town where Ill be taking my car from now on. Highly recommended.

So happy with my experience at Subie Guys!! From start to finish they were AMAZING!! The repairs were complete in a much shorter time than I expected and I was updated throughout the whole experience.Shout out to Nate for taking the time to explain everything to me and answer all my questions. Your awesome Nate, thank you so much!! I was also so impressed with the diagnostic inspection report that was sent to me as it made everything easier to understand; and they even include pictures!! I will never take my Subie anywhere else! Thanks again Subie Guys!!! You make car repair as enjoyable as it can be. I appreciate all your hard work. :)

They informed me throughout the process. Price was reasonable.

Timely and complete inspection of vehicle with an easy to read review of the vehicle and what is needed on it. They did do an unnecessary oil change as I had recently had one done there and then one was done again at the 60k mileage service so I didn’t love paying twice for that. I will still go b as close though as they are very professional in explaining what is needed even to those who are not mechanically inclined. They also take good precautions with Covid including key cleaning and mask wearing.

They are my favorite mechanic I’ve had. Very detailed and honest inspections with photos and descriptions of what is needed. They were able to get me in quickly when I had an emergency problem. They are also really kind and professional people.

Subie Guys Know their stuff. Friendly staff and knowledgeable. Only place in town I trust to do the job right.

All personal was great to talk with good communication informativeThank you all for a job well done.

Both rear wheel bearings replaced and different light bulbs fixed multi point inspection. Loved the place, 10/10 will recommend to all my Subaru owning friends!

I think your shop is exceptional.From text updates with link to visual inspection with pictures and video, I think the staff do a great job.Nate was accessible and polite.I made a 6 hour round trip for the subie guys.The staff, service and rate are worth the trip.

Had a great experience! Very easy to drop off my car, communication through texting with links to look at the results of my inspection was so convenient. I will definitely be back for the other recommended services.

Have used them for years. Always reliable and helpful

I always look forward to going to Subie Guys. They always preform quality work with amazing customer service. Communication is thorough from start to finish with detailed explanation of car issues and cost. I can trust them with all my Subaru repairs!

Tried telling me car was unfixable and tried buying when all it needed was a blowoff valve theyve been known to buy you car fix and sell it

Subie Guys have always provided me with thorough, professional and timely service. They go over everything they discover and discuss not only their recommended plan of action but also provide me with explanations that help make the diagnosis make sense to me. (Not being mechanically inclined, this is a comfort.) They are warm and welcoming and have given me the best customer service I have ever experienced. My vehicle is always well cared for by their technicians and I can drive away confident and relieved to have my car back.Thanks so much, Subie Guys. You have earned my respect and a loyal customer.Deborah Fowler

Friendly and thorough. Great service

Well organized to minimize COVID transmission. They sent me photos of many aspects of inspections done- amazing to include those.

They kept me informed, charged less than the estimate, and fixed my hatch lift for no charge!

Great communication between Company and customer. Completed work on schedule and their detailed communication with pics before service performed was appreciated.

My experience with Subie guys was fantastic. They were able to fit us in almost immediately, did a full diagnostic on the car, but were honest about what needed to be taken care of immediately and what could wait they were very communicative and kept me updated at every step along the way.

Nate and their whole staff from the front desk to the technician were professional and honest with our whole process of our transmission repair. Would definitely recommend any day.

Great service from friendly and knowledgeable staff!

The Subie Guys are great and thorough. Thanks for taking care of everything so quickly!

Really appreciate the time the Subie Guys take to make everything right. I had a couple issues with my car so I took it in, and when it was done Nate called and took me through their process step by step so I could (attempt to) understand the problem and how they worked to fix it. When I went to pick it up, another issue popped up and even though it was 15 minutes until they closed, they stuck around to check it out and make sure everything was right. They always follow up to make sure I’m happy with their work and I’m just so grateful to have such a thorough and honest mechanic shop! Thank you Subie Guys!

The team at Subie Guys are professional and courteous- the process went smoothly and I felt well taken care of.

I was very impressed with The Subi Guys from the initial phone call to make an appointment to the follow up after our appointment!! Every question was answered and everything that needed to be diagnosed and repaired was! Even during this time of social distancing, they made us feel welcomed and were very accommodating. This was our first experience here at The Subi Guys. We will be contacting them again as our Subi needs either routine maintenance or repair. Thank you for a great experience!

Best shop Ive ever been to

They did a fantastic job getting my car fixed. Bryce was awesome at advising what safe upgrades I could to to the car and installing them properly. Had a few hiccups with getting the right parts in but he worked with me the whole way through it. Highly recommend if you are looking for professional advice and service. Thank you guys!

Great place always.

Suburu guys are awesome, great communication and honest staff

Great people great service my new extended family

First class service, fantastic communication, and very timely!

We love this place. We have trusted them for years. We would not take our Subaru anywhere else

The staff at Subie Guys is excellent, the work is done on time and in a professional matter and cost is reasonable. I highly recommend Subie Guys.

It was my first visit to the Subie Guys. Im new to the area and picked this shop based on their Google reviews (looks like they have the highest number and highest rating of all TC repair shops). After having them work on my car, I can see why.I appreciated the transparent estimate and thorough diagnosis. Their team was friendly and pleasant and the repairs were done correctly and on time. This is my new go-to shop for auto repairs.

I was so impressed with everything, from scheduling the appointment, to the diagnostic report, to the final repairs and maintenance service. Total professionals from beginning to end. I will always be a customer as they have proved they are reliable and trustworthy.

Fast and very pleasant experience.

Great work and transparent process

Subie guys is the best and basically the whole package. Everyone who works there is pleasant and they do quality work for a fair price. Their communication is fantastic and makes it very easy to understand what’s going on with your car. Highly recommend.

They diagnosed my problem to be a ringland failure in the motor and worked with me to get a new motor put in.

Thanks to Nate for doing such a comprehensive inspection on my old Subaru! He gave me the information I needed to make a decision on whether to do the repairs in terms of the value and future of a 16 year old vehicle. On top of that, there was no charge! I’m so grateful and very impressed.