I give them no stars!!!!! I am a Gold Member. And received the poorest Service ever. Well I received no service. My son called in around 4:00pm. 9/23/21. They said driver will be there around 5:30. No driver showed. Called back. They said driver will be out there at 6:30. No driver showed up. I will let you know. Called again didnt get through for a half hour. Then finally get to speak to poorest management ever.Think her name was Sara . Sara asked me if I wanted her to file a complant for me.. Not happy.And guess how we got the car home? After waiting for over 3 hours .It wasnt AAA . My son had to started the car put it in second gear and drove home 5 miles. Just think of the elderly folks and everyone else you guy screw over. Not happy with AAA.

After wading through the automated telephone service, I was surprised to find out that my maps and trip ticket would be faster if I just go to their office. Wouldnt it seem faster if I called first for a heads up, then it could be available when I show up? Ive always been impressed by their office, however, the call center personnel would make anyone think twice about purchasing a membership.

Richard R is a godsend and helped me get my keys out of the trunk. Get this man a raise

Very nice office with tons of information.

Attentive staff offered to help me immediately. She knew the process to get my reimbursement for out-of-pocket expenses covered by my upgrade to Premier Roadside Assistance. Paperwork was quickly provided with suggestions on handling it. Ive been a AAA member since I first got my drivers license. Always get my moneys worth. This office is especially pleasant and efficient.

Not much, hard to talk to a real person

Was very friendly and helpful

I dont visit often, but when I do, the staff is always friendly and helpful. I wholeheartedly recommend their services.

Locked my keys in the car at Walmart full of groceries including ice cream... thank you so much for your speediness!!!! 30 minutes from call to unlocked car!!!!! Thank you!!!!!!

The actual person who showed up to assist me was great. They always are. However, I cannot say the same for the out of state call center personnel. You do not need to know what color my vehicle is when you report the incorrect model anyway. We should not have to repeat information over and over again. You do not need to have us repeat over and over our email address when you do not use it anyway. AAA is not call center material at all. The best customer service was when we could call locally and get someone there quickly. Today, the ETA started out to be 8:52am, then went to 8:50am and then jumped up to 9:00am. It turns out the call center person dispatched someone clear across town from my home when there were other locations quite close to my home that had trucks just sitting there. AAA, you guys are great with the exception of your call center. You need to listen to your customers.

It was fast easy to get to for what youre looking for and always have someone to talk to at I did

While my issue was very minor, they were very helpful. I dislike their app, its confusing and seems to get you nowhere. Had to call directly to get service. They need to clean that up. Once I got through, great service.

AAA plans my trips to special places, and I have no problems.

Not happy with my experience today. Came in to purchase Mexican Pesos for an upcoming trip. I asked more than once for the exchange rate. Once given just the first four digits until I pressed the associate for the complete exchange rate. I was trying to see how much I wanted to buy. Then I was told there was a $12 fee, which I have not paid in the past. What is the use of paying my yearly fee if I have to pay additional fees for services. I then had to swipe my own card and input the last four digits of my credit card and CSV number. Ive never done that at a business. To be honest I hope I dont need their assistance again. It was almost like I was putting the associate out.I would like to let everyone know that I was contacted today by the office manager and was very pleased by their response. Ashley fully understood my frustration and took care of my issues. Thank you Ashley. I rate the office now a 4 star.

Nicest looking travel agency in Topeka. But, wow dont tell them that you are interested in buying AAA roadside assistance because you will be lucky to get out of there. They are paid on commision and I just was trying to figure out what the real price was based on a silly piece of junk mail that AAA sent me. Oh, it is so ridiculous that the entry level price includes another driver but if you upgrade it does not. So, the simple upgrade to plus is more than double the cost of the basic plan and it does NOT include a second driver. What a HORRIBLE value. I was ready to drop my current solution in favor of AAA since I had heard good things about it. But, seriously $143 a year for roadside assistance? No, thanks. But, wow what a nice looking store and the employee that worked with me was very nice but told me they are not allowed to tell anyone they work on commission.

We use the travel service. Were impressed with Shelly. Did you know you dont have to be a member to book through them? The only downside is the receptionist always wants our AAA# and we arent members. Thats always a bit of a hassle.

Not ok.Cant cancel membership for any refund.paid yearly I guess

Great place to plan your next trip, get insurance

They were great.

Very friendly and knowledgeable staff

Dealing with an accident caused by one of your policy holders. Agent was no help as far as getting my rental car set up. I had to ask the body shop questions that should of been handled by your employees. I really wish someone would get back to me as I’ve left voicemails and still have questions. This was honestly one of the WORST experiences. Very little communication going on between agents and clients.

Great service an help

I thought that they could save me some money for traveling? Not so much. But everything else was great!

Arrived on minutes. Fast friendly service

AAA is very professional and they are experts at time management.

Very helpful in planning atrip

Great service!

They gave their 110%

Modern and clean, people are friendly, not all services free when you you are a member.

Janet is an amazing gal!!! She has helped us from start to finish!!!! Thank you for the great service!

Call the number and you cant get to a live person. I am just wanting to see if I can and they have in stock, a KTAG. Not very convenient to drive out there if they dont have them on hand or if they havent updated KTAGs information that they might not sell them anymore.

AAA always gives me fabulous service!!

If you need a Kansas Tourbook dont bother going to the AAA office in Topeka, at 1223 Wanamaker. They are out. Imagine, not having Kansas tourbooks at the office located in the state capitol.

Great service, very calm atmosphere, very pleasant people

AAA is always client friendly and helpful.

AAA answers all of our travel questions

Used their Roadside Assistance service a few times and picked up some maps from their office. Havent had any reason to complain so far.

Been there when i needed them.

They close too early 4p.m.

Excellent!