Whats in a name? Joe Guiterrez Id change the spelling if I were you.

I will NEVER go back to this business again. The office manager, Jessie, made multiple mistakes on my car insurance policy and was charging me 700 dollars more than what she quoted me for a SIX month policy on a 2007 vehicle. I am forgiving of mistakes, but when I met with Joe and proved that his employee screwed me over, he admitted to the mistakes and stated that he could not reimburse any amount due to his license being in jeopardy! WOW what a lie! I cannot afford to just throw away money like that, but unfortunately this business did not care and did not make things right. I hope no one else is screwed over like I was and decides to go to another insurance agency.

Working with Joe and his team was an incredible learning experience. He was very welcoming when I first entered his business and didnt hesitate to shake my hand and introduce himself. Andrew also helped me understanding the differences in coverages and really painted a picture when describing the mishaps home owners face and how their policy can help in those situations. I spoke with Joe on the phone as well as emails and he was very prompt with responding even tho he is very busy. I cant speak enough on how professional, informative, passionate and becoming his team truly are. I will definitely be referring him to everyone I know and Im looking forward to working with them again in the future!

Lack of communication