The time from diagnosis to installation was only a matter of a few days, it was absolutely awesome. The techs were easy to work with and no issues with the installation or unit itself.I did deduct one star because after the install, I felt the communication from the office was lacking. Was not informed that the city inspector had to check permits in the first place. The office kept calling my work phone, which I never authorize anyone to use for personal reasons, because it goes through an operator and Im not necessarily always at my desk to answer anyway. I think the only reason I even provided that number was for employment verification. I made a point to have someone at my house for the inspection so that I didnt have to take off work, but was then informed by the inspector after the fact that he only needs to check the outside unit and no one needed to be there.

Marshall Greve performed our service on our heater. He was very courteous and professional. He let us know exactly what he did and inspected. He also supplied us with notes on any findings. We will definitely continue to use Latta Whitlow for future work.

Our 25 year old central air conditioner finally died. We were expecting this. Latta-Whitlow had a technician at our house in an hour and replaced both furnace and central air conditioner just two days later. This in spite of local news reports saying HVAC dealers were weeks behind. We have new Rheem products. Latta-Whitlow did a great job.

Called at 7:50am for a bad fan motor on one of our AC Units. 24/7 answering service answered, and said they would give scheduling the message. 8:06am scheduling calls, has same day availability between 2 and 4. 1:45pm I get a text that the technician is on the way with his picture, and he beat me to the house. Diagnosed issue, gave me options, had part in stock and an associate delivered it to the house for install. I was headed back to work by around 4:00pm. Great first time experience.

Dave was very professional and a very funny and personable guy. We talked like we had known each other for years. I would love to have Dave show up on my next maintenance call.

This is a great company. They are timely. The technician, Dakota, and the Installation team of Josh Padilla and Patrick Wroczynski have all done a terrific job. They were friendly, timely, and kept up on the installation in progress. Service and communication was excellent. We are very happy. You have a great team here. Thanks!

Jason is very polite, got right to work, got my furnace checked out, reset the thermostat and took care of the payment due all very efficiently. It went well.

Eric was very friendly and polite. My appointment was later in the afternoon and due to being early on schedule they were here way early and got the work done fast. I will use this company again for sure.

Dave was very helpful with my air conditioner and tips and tricks to help keep it running smooth. Especially for being on a sunday. Will definitely use again if needed.

Dave arrived early,quick diagnosis and repair. Thorough test of repair. AC working great. Great job.

Very professional, they were running a few minutes late and I received a called of the delay. So I would say on time. I also received a message with the name and picture of who was going to install the product. Great job, we have air.

Marshall, Dakota and his helper are professional, polite, and informative as they addressed all my questions to help me understand how an HVAC system works as it related to the problem. The A/C stopped blowing air just a day before the forecasted 90+ temps. Marshall came out on the same day that I called Latta-Whitlow to diagnose the problem. The following day Dakota had it* installed! Very impressive since this is the busiest time of year for A/C repair/service. Estimate was right on too. * Rheem R801CA050314MSA. New brand to me so cannot rate it yet.

First day was scheduled between 2 and 4pm started raining and was canceled although it stopped raining before 4pm next day technician arrives on a weekend so additional charges tech isn’t sure what the problem is got called to another job leaves said be back in an hour or two. At 6 hours of waiting I called the service desk they called the tech and find out they will not be able to make it back till Monday. Then the tech calls and relays the same info and recommends calling someone else if I don’t want to wait till Monday. Called another local company their tech showed up within an hour used my refrigerant that I had got me charged up and was on his way in 1 hour

Matthew was on time. He completed the air conditioner maintenance and installed our new Patriot whole house air purifier system in good time. He explained everything to us and answered all my questions. He was knowledgeable, polite and friendly. We really appreciate your help. They know what they are doing!

The men that installed my new central air, new furnace and new ducting did an excellent job. Im very pleased with their work.

Dave was wonderful. Friendly, fast and efficient. Great service!

Josh Padilla was our main technician. He is very professional and did great work.

Did a great job, arrived ahead of schedule and finished the job quickly and professionally.Would use the company again

Dave was very helpful and friendly.And diagnostic was good. Gave us a quote to.

Dakota was, as always, courteous and professional. He explained what had to be done and made sure I was satisfied with his work. 5 stars for Dakota!

The service person was on time, polite, did his work quickly and efficiently and reported what he did and found when he was done.

Ryan from Advantage Heating & Cooling came out to repair our electric furnace. He was very professional and was quick to diagnose the issue. Highly recommend.

Having problems with our AC unit needs to be replaced having that service done in couple days. The technician Dakota was very helpful

Added Freon to the air conditioner. He was very polite and didn’t waste any of my time. I appreciate it.

I was very glad I called this company to replace my central air conditioner. I got bids from 4 companies, and Latta-Whitlow was the one that was the most professional, best price for the 16 SEER unit, and was able to install it just 2 days after their bid!

Levi was quick and knowledgeable and very pleasant to do business with

Furnace went down at worst time possible Right in middle of extreme coldest days/nights weve had in years. Most miserable I have ever been. No heat Sunday morning to Friday afternoon. Having an old furnace the part had to be ordered. Was told it would be 3 - 5 days, only 2 1/2 days. David was first tech on Monday and Dakota on Friday. Both were professional and explained work well. Thanks to both. I will go to Latta-Whitlow in future. Also, thanks to ladies in the office.

Levi and David were incredible! Such a fantastic job and we’re more like friends coming over to help install HVAC for me than they were paid workers. They were efficient, kind, professional, everything you’d want in a service. Highly recommend using them!

Super happy with the work Levi did for us. He came out to do an estimate. Very professional and did a great job explaining what all was included in the estimate and the pricing for individual items.

Marshall was great and so patient answering all my questions about my furnace. Im sorry I didnt get the other Technicians name. Both of them were very nice. I have been misled by other AC/furnace companies in Topeka in the past, so trust is very important to me. I have used Latta Whitlow before and they have gained my trust. I highly recommend them.

Levi to the rescue! Heater died right before the arctic blast was coming. Installed and customized the work needed! Thanks to Brooke for being a huge help on the phone!

Dave fixed the problem fast and had the part on the service truck.

Brooke M. came out to give us an estimate on replacing our furnace and air conditioner. She was professional, pleasant and ensured I understood what our quote would entail.We have used Latta-Whitloe prior to this and would recommend them to everyone.

Shawn was professional and really knowledgeable! Helpful in every aspects of what we needed done! Thanks.

Great professional service every time! At no time was I ever pressured to purchase any (necessary) repairs and I greatly appreciated that!

Great service. Thank you. Sorry I think I misunderstood his name via the text.

What a great job Dakota did. The 2 techs were both friendly and professional.Would recommend this team highly!

No problems. Work was done professionally.

We have had Latta Whitlow provide services for over a decade and they have provided excellent services and products.Marshall has worked with us several times and is truly knowledgeable, professional, and prompt at assessing the required services and he is great to work with to determine the best solution for a problem.Many thanks to the Latta Whitlow team!

Dakota arrived quickly after I called Latta Whitlow about no heat from furnace at my home. Snow and single digit temperature so cold inside. Dakota identified problem quickly, went to get part, returned and had it fixed quickly. Many thanks to Dakota and Latta Whitlow for getting my heat back.

Dakota came and checked out our air conditioning and humidifier. He was on time, efficient, friendly and knowledgeable. He is a fine young man and I am glad he continues to service our home HVAC system.

The Latta Whitlow team is friendly, professional, prompt and communicates beautifully! The technicians are educated and the office is well run! I have used for several projects and been extremely satisfied!

Marshall is thorough, has great patience in answering all my questions, takes the time to educate the customer to make smart choices about the equipment, and overall has excellent people skills.

We just moved to the area and our furnace was over 40 years so we wanted to get it replaced asap, along with the HVAC if the price was good. This was just days before Christmas. We scheduled a few different companies to come give us an estimate and Latta-Whitlow was able to come that day. Levi came and was very professional and personable, and seemed to really know what he was talking about. Our estimate was a little under what we expected for a high efficiency model from a reputable brand and they offered to take a hefty chunk off the price if we would commit to them that day as they were trying to fill slots the week of Christmas. There were able to do the install as early as the next day which was perfect because we werent even going to be able to get another company out to get us an estimate for a day or two, which ment install wouldnt be until after Christmas. We got the estimate on a Monday and had them install on Wednesday. Levi and David did the install and were both timely and professional, and were clearly explained what all the did and how the new equipment functioned compare to the old. The installation of a high efficiency furnace required them running some pipes through he ceiling and cutting an exhaust hole in the side of the house. Everything looks clean and well done. Would definitely recommend this company.

It is always a pleasure to have Marshall do our maintenance and repair. He is prompt, polite, takes his shoes off at the door. He is knowledgable and honest. Am completely happy with Latta Whitlo as my heating and cooling company.

Very happy with our service!

Very great service very informative and very professional

Efficient and friendly service. Had a great chat about our dogs!

Dakota did a good job inspecting our furnace. It was found to be defective and he gave us prices on repair and replacement and was very thorough.

Excellent and courteous service. Thanks!

Did a great job in installing our new commercial furnace/air conditioner...the serviceman was very courteous!

Dakota was very knowledgeable and very thorough and efficient. Would recommend Dakota and Latta-Whitlow for any and all heating and air issues.

Technician came to our home to inspect heat pump and electric heat for winter use. Polite. Observant of social distancing protocols. Explained as he went along.

Fast, efficient, very satisfied

Always deal with knowledgeable technicians that are happy to answer your questions.

It was all done quickly and efficiently

Marshall did a great job inspecting the furnace, very polite. I always have a great experience with Latta Whitlow!

I wanted to update my existing HVAC system and they did a complete analysis of my home, provided multiple options at different price points and walked me through every step of the process.

Excellent service.

Been using them for years and always happy with their service.

Dave was personable, professional and considerate.

Marshall was awesome! Very thorough and informative!Was very thankful he was able to come out on the same day as I called.

Great communication, on time and super friendly.

Polite and professional. 5 star service and technician.

Dave was professional and efficient. He was polite, pleasant and explained what he did. I would recommend this company.

Latta Whitlow responds quickly and very responsible. Dakota answered all my questions.

Terrific customer service. Thanks for the consistent communication.

Our furnace quit on a cold Tuesday night in January. By Thursday night we had heat again. We appreciate the coordination, recommendations and fast work by the entire team. Thank you!

Dakota was an excellent technician, very polite and quite willing to explain the technical issues to us.

Levi was very informative of our problem. Got the part ordered and will get installed.

Marshall always does a great job!!

Having been a satisfied customer for many years, I understand the importance of loyalty. Latta-Whitlow has consistently exceeded my expectations in all areas. I am totally pleased with all aspects of their service.

Professional & Knowledgeable.

Dakota was professional. He was knowledgeable in answering all our questions.

Professional and efficient.

Tech was very informative and brought to our attention some recommended replacement work that was under warranty.

I have been a customer of Latta-Whitlow for many years. They have always been courteous, professional and prompt, while providing excellent service and products. I wouldn’t dream of calling anyone else for my HVAC needs!

Marshall is very nice and explains things well

Ive used Latta-Whitlow 3 times in the last 18 months spending about $4,800 total. Their rates are reasonable and at this point thats the only positive I can give. I had a new AC unit installed for the first job, and that was an all positive experience, however, the last 2 jobs, they didnt even complete from my perspective of what I asked of them. I dont even know why I gave them another chance.Their guy who gives estimates and their tech didnt care at all about what I said.Back in August I had an AC that was condensing terribly inside all over the ductwork and vents, so much so it was running down the walls. He came in and recommend that I replace the thermostat, which I did, and then he recommend serving the AC. Replacing the thermostat did make improvements, but it was still condensating. I saw no noticeable change after the AC service. I called back, and asked what the tech recommend to do, the customer service lady of course didnt know and couldnt recommend anything, so I asked if I could speak to the tech, she gave me a run around and basically said no. They did keep trying to push me to replace my furnace, which is old, but has zero issues, and they completely ignored the entire reason I came to them, which was the condensation issue. I ended up contacting a different company and they recommended some additional insulation. Which stopped the problem.The last time they came out to repair a AC unit which had been vandalized. I told them the AC unit needed repairs and the garage had lost all electricity, and I was assuming it was connected somehow to the AC being vandalized as we lost power at the same time. The guy who gave estimates said okay, and he would get me an estimate. This whole time I assumed they would fix both. The tech comes out and repairs the AC, and I ask if the power is back on at the garage, he said he has no idea what I am talking about and is rude about it on top of that. He recommends I call an electrician. Well, I will, and that was the last time I will use Latta Whitlow. I cant recommend this company, 2 of the 3 times they didnt do what I asked. If there are things you guys cant or wont do, tell me before you start the job. It seems to me all they really want to do is service and install new equipment, and for that, maybe they are alright. But I wouldnt call them for anything else.

Everything is working perfectly

I own a business myself and love their follow threw. Very professional business and respectable.

Good

I am not normally a person to write revievs but my experience Not been a good one. . Randy came out over a year ago and got me all situated eith a new ac and heating unit. They originally installed my line wrong and had to come out and fix it. I was happy after that but the customer sevice after the fact has been terrible. I have called multiple times and asked to talk to randy about issues i had and nothing. He wont return a call or anything. Latta whitlow was bought out a while back and ever since the service is less then acceptable.

A great group of hard working, competent individuals!

GREAT staff - GREAT service

Experienced and knowledgeable techs!!

Great company!!!