Mike, the service writer listen to me for what I expected to have done. He was extremely easy to communicate with and processed to get all the work done quickly and completely to my satisfaction. Mike did the interview very professionally and understood exactly what I needed done. I watched the tech Will take care of my service with the tires and he was very thorough and fast performing the service

Stopped in for the first time had a flat tire. Very helpful. Solved my issue. I live in PA but come here often second home need a reliable dealer to service my new 2021 Ford Bronco. Very satisfied .Thank you!

Maria is a top notch salesperson. She was helpful, friendly, informative, but most of all she listened! I told her my budget, and what I had in mind for price. She wasn’t pushy, and didn’t try to over sell me something I didn’t want. I will definitely be seeing her again when I buy my next car. Joe the manager was efficient, and knowledgeable, and friendly as well. They both took any stress out of buying a car. I highly recommend Downs Ford.

Downs Ford was right there! I’m going on a road trip to see my brother. I called the service department to have my car checked out because it’s over a 1200 mile trip, one way and my oil change is due in Oct and the rep was very friendly and knowledgeable this was on Monday she gave me an appointment for the next day with a time of 1pm, Good thing! Yep, I needed front brakes and rotors and I had a nail in my tire. It’s all good! Thanks to the people at Downs Ford for fitting me in and giving great customer service, and keeping me safe and my car running smooth❤️🚘

Brought my car in for a recall service. Patti in service was a gem. At first she couldnt find me in the system because of miscommunication about my appointment, but she got everything handled because I was there. She made sure everything was taken care of. Nice to have such a sweet lady! They were fast with doing the service. I would use them again if i needed to.

Aloha!! What a great car experience at Downs Ford!!! After contacting 4 different dealers I was happily surprise to have not one but 4 vehicles to choose from when I reached Downs Ford of Tom’s River. So funny, I looked across at the floor model while I was waiting and it felt like that this was what I was looking for. Joe Murphy said its the one. I had to agree. We started the paperwork and who came by but big John the sales manager. We met the previous week when our daughter bought her new car Hearing I was from the islands big John shared his stories of Hawaii. What a great island connection. The next step was also upbeat with their Finance agent Antonio. As we spoke about island living our paperwork was complete. The time went by with ease. And as I was getting to in my car to drive away, With great heart, Denise from their office walked by and said enjoy your new car! From start to finish hospitality - with heart! Mahalo Downs Ford Ohana

Fast, friendly and courteous. Went for an oil change today and I was very happy with the service I received. They recommended, not try and hard sell me, on things my car needed. I truly appreciate their approach. I will definitely be going back for further maintenance on my car.

I had a service appointment at 10 am, they were very friendly when I walked in and took care of me right away, I had an oil change, tires rotated and all 20 lug nuts replaced in less than an hour. Very happy with the service and would highly recommend 👍

Overall very good, Maria did a great job with doing a virtual viewing of the vehicle we ended up buying. Communication was prompt, and the vehicle was clean. Only problem were the hidden fees that were not disclosed until it was time to close, particularly an upgrade on the warranty for it passing a special inspection that added $900. Otherwise, all went well.

Went in to buy a Ford 150 truck for my dad has a surprise. Called the day before. They held the truck for me. It was a smooth, relaxing and a joyful experience. Antonio P was a spectacular person in sales and Donato J was amazing in finance department. They made the process as smooth as possible.

Outstanding experience with service department. Excellent communication, and timely service. Recommend without reservation!

We were on vacation in LBI from Maryland. My daughters tire started SCREECHING the worst sound I have ever heard. We have a warranty on her car so we had to bring it to a Ford Dealership. God was looking down on us when I found DOWNS Ford. Joe, the service manager answered the phone and calmed me down and made the world be right!! I knew I was in good hands just from his calming voice. He then put me in touch a with Amanda. Who made me laugh as she sang a song. These people were amazing. They found that it was a silly pebble that got logged in between the rotor and tire. These people were pure heaven. If we ever have to buy a car we will drive up from MD. to buy a car from these amazing people!

8/13/2021. Warmly welcomed. Decently quick service. I have a little something going on (performance wise) that I tried to get them to notice. So that took a little longer. But I’m as happy with my service as anyone could hope for.

Down Ford— good people, good performance, finished on time and pleasantly explained everything. Very satisfied Amanda is excellent I was very satisfied with the service on September 29

Loved their setup and that they had an organized process. Everyone is assigned to an advisor and they stick with you the whole time. Quick in and out and very friendly. Best ford experience yet!

There are no words to describe my experience at Downs Ford except WOW. I ordered the vehicle of my dreams and waited for some time which is the most common way to purchase a specific vehicle that you really want this days.From first phone call to delivery time I had a great communication, was treated like a king and getting updated about my vehicle arriving in every little detail.When I came to dealership for delivery it felt like I came home and my dinner was ready. Vehicle was completely cleaned and ready, all my paper work prepared and just waiting for me to sign. They have the most friendly and professional sales team ever, my sales person answered every question about my new car and Joe in finance helped me to get THE BEST financing rates and products.This is the place where you come to buy a vehicle because you love the store and people who work there.Thank you Robert, Joseph, Joe and Christian

Had to get an oil change. The staff was very courteous. Didn’t take long for the change. I had a question about the dashboard settings and two gentlemen came out and helped me understand! Great staff in service!!!

Fords service perform a great job on my car. It drives better then it did when I purchased it. Thanks Ford! Oh yea Monica did an great job keeping me informed all the time while my car was there. It felt like I knew her how often we talk. I’m definitely go back!!

Maria was the absolute best. She was amazing at making everything go smoothly. Would go to her again!! Donato was also amazing. We knew him from lester glenn subaru. He is a keeper

Antonio Piano… nicest salesman I ever got to deal with. Everybody I dealt with there was very nice. Very customer service oriented.If you’re in the market for a Ford, I strongly suggest this place.Do not, I repeat, do not deal with George Wall in Shrewsbury. They’ll promise you the stars and deliver nothing.

Walked in for inquiry I made online, the lady I spoke i on the phone Stacy was pleasant and I expected the same when I arrived however the gentleman that greeted me was just not pleasant. He was giving me is honest opinion which I respect however I wanted to lease a car from them, and he told me it made no sense to do that, just finance. He also advised me not to go anywhere else to lease because it was a waste of time and money.. I went there to get the car appraised to see what I can get to see how much I can get for it, but never did, only gave me an option to leave a deposit for when the car I wanted arrived but there is wasn’t an eta. So I went down the street to Lester glen jeep, and I leased their vehicle for price that fit me. The part that bothered me was that I told him ideally would love to be in 4-500 ballpark, but was open to other options and unfortunately we didn’t get that far. Customer experience wasn’t there didn’t go the extra mile to give me other options or see what other vehicles I may be interested in. Must be just another number to this company if that’s how the employees treat their customers

Staff is very helpful, quick to respond, and have your car ready timely.

An overall outstanding job by Maria Springer in sales who led us through the ordering process along with GM Gene Wendelken who made sure we were able to obtain our additional special vehicle options. My wife is more than happy with the Bronco, the way it handles, its smart design and the service provided at Downs Ford!

Excellent dealership. Just purchased an 2021 F-150 Lariat from out of state. Transaction was excellent and the staff was very welcoming to work with.

Nice family dealership. I wasn’t pressured in any way. Got the car I wanted at a great price. Scott was awesome.

I’m traveling cross country in my Transit 350 ‘stealth’ camper and need to rely on the service crew when ‘Vanda’ needs maintenance. Downs Ford provided good service on past trips and it was easy to plan my distance to be in Toms River and equally easy to schedule my appointment with Downs Ford’s service department. Everything that I wanted was done and the service tech even found a nest in the engine compartment that I blame on not traveling during Covid. I feel that the service team at Downs Ford works for and deserves a 5 star rating

Staff is very courteous. Very happy with service.

Probably the easiest and BEST experience I have ever had purchasing a new vehicle. My salesperson Joe and the entire team and Downs Ford went above and beyond to ensure that I was happy and everything went well.Amazing!!I will definitely purchase from these guys againThey are the BEST in the industry

Amanda was professional, knowledgeable, and personal .Work was complete in a timely manner, with outstanding communication.

Awesome service. Stranded from out of town and Amanda Bruno and the service team couldn’t have been more helpful and thorough. Great experience!

I want to thank Mike and the staff for going above and beyond in helping get my truck back on the road. Long story short, I couldnt get the dealer near me to work with my extended warranty. Mike and the crew at Downs stepped in on short notice and had me running the next day. Great job guys..

Always a good visit at Downs Ford. They are very thorough and kind.

If you want a great experience in buying a car or truck you should go to downs Ford and see Christian corbisiero. The whole process the whole team management finance and sales are one of the fastest courteous and friendly people I ever met at a dealership. Just like to thank everybody there for my truck

Downs Ford Service center is the best service center that I have ever had the pleasure of dealing with. All of the employees are friendly and helpful. I never feel pressured into getting a service. Mike my service rep was patient and always provided answers to my many questions. Patty is always so nice and welcoming when I visit. I always recommend family and friends to Downs Ford service center.

Mike was my service representative. He was polite and listened to my problems. He repeated them back to me and told me what they were going to do, the price and time estimate. All work was done in a timely manner as agreed to.

This place was fantastic! We have been struggling to find a car. They had a great inventory! Antonio was wonderful to us! Great experience!

Called a month ahead for service and loaner vehicle. Took my car in and they said I couldnt have one because none were left. No employee cared and they just stared at me even tho I told them I needed one in advance. Thanks for the terrible service and this literally reiterates why i will never own a ford again.Also talked to sales. They said I could test drive a car. Went outside to talk to my wife and then when i came back in they told me i couldnt? I have no idea what is wrong with the people that work at downs ford but this place literally the worse service i have ever encountered. If i could give zero stars I would.

My experience at Downs Ford was excellent. From the moment I got out of my car Marie was there to help and guide me through what I wanted and what I was actually looking for. Big Jon gave me a deal I couldn’t pass. Donato also took good care of me. I recommend Downs Ford to all my family and friends and anyone looking to make a purchase. 5 stars to a great team and great dealership.

Jonathan was very straightforward and honest the entire time. He understood what we wanted and helped us to not only feel comfortable but also to obtain the best price we could. Thank you for a wonderful car buying experience!!Joe in finance was also amazing and very honest and helpful! Thank you to the entire Downs’ team!

I purchased my Ford Escape from Downs Ford 2 years ago and all my servicing has been done by their Service Department. Everyone that Ive dealt with has been courteous, helpful and informative. I recently had to have my car towed to the dealership but had a problem with Ford Roadside Assistance--they told me my car (which is still under warranty) could not be towed there and that I would have to pay out-of-pocket for what should have been a courtesy service. I called Mike in the Service Dept. and he took care of it for me immediately! Ill never take my care anywhere else!

The Vehicle I bought is working like a vehicle so thats good. Sales rep was nice to talk to and worked with me. The only thing that caused the stars to go down was a discrepancy on my part and not understanding but I wouldnt have bought the vehicle if I was explained the loan situation properly. Essentially after all the hidden fees Im paying about twice as much on the total then I originally thought I was. Aside from that added stress for the next several years, experience was good.

This was my first visit to this dealership.Amanda was great!Kept me informed about the car.Was pleasant and extremely professional

Joseph Murphy and the team at Downs Ford were absolutely amazing. They got us a FANTASTIC deal on a new 2021 Ford Explorer. They worked extremely hard with our unique situation, were patient, understanding, and very up front. I highly recommend them to anyone that is looking for a stress free experience. Hands down the best visit to dealership I have ever made.

The people at Downs Ford made my experience a pleasant one. Very helpful and willing to work for you and accommodate you the best they can. Thanks Antonio.

Great service all around. Had car towed at 4 pm one day and had a call back with diagnosis at 8 am the next day. Quick repair and friendly service.

My service advisor Mike has always been great! I used to think dealer service on out of warranty vehicles meant sky high prices but it’s not, it’s a service advisor and mechanics that know your vehicle. It’s because of service like that is why when it’s time to buy my next certified Ford, it’ll be from Downs. Thank you again Mike!

My experience at Downs Ford was a very good one. I arranged for a test drive on a CPO F-150 and when I arrived at the dealership, the vehicle was out front, prepped and ready. The salesman, Antonio Piano, was hassle-free and was very personable and professional. I went in the dealership with the intention of possibly purchasing the truck but the positive attitudes and overall friendliness of Antonio and the manager (forgot the name, sorry) made the experience one that was pleasurable, which often isn’t the Case at a dealership!

Always a great experience...very professional and great service...I would recommend this dealer to anyone whether its to purchase a vehicle or just to get a service.

TOOK A LITTLE LONGER THEN I WAS TOLD ALSO CAME OUT A LITTLE CHEAPER IN THE LONG RUN HAVE NO COMPLAINTS AT ALL

Dealer was very busy so it was a little chaotic at first. I didn’t know which service writer was mine and I began checking in and a couple minutes later he sent me to another service writer to begin the process all over. After that it was all good. Service was done quickly and neatly. Check out process was a breeze. It was my first time at this dealership and I will return.

Great experience. Everyone friendly. I was a waiter. Service was fast for what I was having done

I was happy that my F150s service was completed sooner than I thought. I was disappointed when the service adviser would not honor The Works Vehicle Checkup coupon that the had sent me because it had expired.

My visits to Downs Ford and interaction with the service department have been positive. Joe, Monica, & Mike and the technicians get the work completed in a professional and timely manner. No complaints, just praise for the front team and the garage! Its rewarding to know that I can drive my CPO Focus with the same confidence as the Mechanic who works on it.I can fairly petition that the FORD tradition is in exceptional condition with the Downs technician.

Our experience at Downs Ford was amazing. Jonathan and Donato were great to work with. The process could not have been easier. We love our new Mustang Mach E. Thank you Downs Ford!!!

Michael Walizer was an excellent service agent. I was completely satisfied in every way. I have always been extremely satisfied with Downs Ford service.

Great experience. Salesman Ziggy Matuszewski was excellent! I was in and out in 3 hours!! Thanks

Excellent service. Amanda provided outstanding customer service. Very happy with experience.

Great service, great people. Truly a great Ford Dealer and Service department,Thank you for the many years of great service, Mike

I thought I was making the right choice by going to downs Ford but I guess I was wrong not every one was bad but the one manger was horrible and nasty and very disrespectful I’m very disappointed that I received such services from him when it took them 3/4 hours to get. An approval for me but looks can be Deceiving

Always accommodating and convenient! Service people are great when I bring in my Ford expedition for regular oil changes and tuneup everyone there in service! Downs Ford does the right thing by me!

Downs Ford has the most helpful and polite staff. I was extremely satisfied with their service department and would highly recommend them!

Downs Ford was excellent to work with when I purchased my new F150. I called them at 1 pm to put a deposit on the truck. I showed up at 5:15 pm, and I was driving away by 7:30 pm. a very relaxed atmosphere. I will be buying another vehicle from them in the future. Thank you, everyone, at Downs Ford! We love our new Hybrid F150!!

OIL CHANGE & SERVICE ON MY 2 FORDS, GREAT JOB AS ALWAYS, NOT A LONG WAIT, KEEP UP THE GREAT WORK AT DOWNS FORD, JOE NAVARRA

I bought my 17 Focus St here 3 and a half years ago. Ron is an amazing salesman. I needed something from parts the other day and Chris was a really great help going above and beyond to help me. As my vehicle ages I will return for more parts and when the time comes I will return to buy my next car. Already know I want a Mustang. Great job guys. Keep it up!

Pleasant experience. Amanda was awesome from the check-in through the checkout updating me on the progress of the service.

Great buying experience in a no pressure environment. Very easy to do business with and they made our satisfaction their priority - very happy customers here!

Always friendly, and straight to the point with the fix. From parts to service everyone is super knowledgeable.

Experience is ok every time taking truck for FULL service. Few times windshield washer fluid wasn’t topped off. Communication is good! I would rate it higher if they took the time to wash vehicle when finished they have detailers on-site everyday, like Chapman Ford does. Chapman Ford washes every vehicle after service no matter what grade service you get. It’s the little things that get you a better rating.

The sales rep was great, got me the jeep I wanted for the best deal available! Took less then two hours for all the financing to go threw.

We went in to look at Ford Broncos, and we immediately bought one. Joe Murphy and everyone at Downs Ford was great. It was a good time buying this vehicle!

The staff is very helpful and professional. Monica and Amanda in the service center are friendly and efficient. Downs Ford is a great dealership

The sales person was very helpful, patience and tried his best to fulfill all of our requests, very nice person, would work with him again.

Downs Ford is an incredible dealership, professional, courteous, and very knowledgeable about their product line. I cant say enough great things about Downs Ford, its the best car buying experience I have ever had .

Excellent service and staff! Awesome experience from start to finish. Everyone, Ron, John, Joseph, Stacy, were so helpful and answered every question we had. They really went over and above to make our daughter buying her first car a great experience.

Easy process for trade in (even though I messed up pay off amount), quick paperwork, the sales rep and finance rep reqlly try to get you the best rate! I got a rate I couldnt think was possible with my credit. I love my 2021 Ford Ranger and it wouldnt be possible without Jonathan Tejada (sales rep) and Donato (finance). Highly recommend going here if you want a Ford!

All of the staff at Downs Ford were the utmost of professionals. Every effort was made to prepare in advance for the new car sale, and the day of purchase went quickly and smoothly. Now the proud owner of a new Bronco Sport!

Michael Walizer is very professional and knows how to talk to people his team was very professional and courteous and very fast my truck was finished in no time at all very please with everyone at Downs Ford Service Dept I just wish I purchased my truck from Downs Ford I would definitely want all my service work done there at Downs Ford in the futureThanks Again Downs for a Excellent job and fast serviceMichael Fasolino

Appointment was at 815am and I was brought in earlier at 730Excellent service with a smile and service was very fast and I was completely done by 830amThank you

They are always helpful. They explain everything that needs to be done, always ask before doing any work. They will leave recommendations for things that need to be addressed on the next visit so you arent blindsided when you come in the next time. They dont try and take advantage of you. I will definitely look to them the next time I am looking to buy another vehicle just because of the service area.

It was the great experience working with Ziggy and big John there they are very very nice people to work with I appreciate that they work with me and they are great I recommend downsford to anyone thats looking to buy a car thank you

Ford was so helpful they got me in a car that is just wonderful it fits my family thank you so much to everyone there for helping us out and to Jonathan tagada your the bomb .com thanks

Everything went very smoothly as possible and they did what I asked. Monica was great. And wood recommend Downs Ford to anyone..

A+ rating to the service department. You guys and gals are awesome 👍🏻👍🏻

Fixing my truck correctly was more important to Downs Ford than how quick they can get it out of their facility. I am completely satisfied and confident that Downs Ford went the extra mile to uncover the problem and rectify it which another dealer had missed.

From website to initial contact with dealership reception (thanks again, Stacy), and then with sales rep (Christian), and finally Finance Mgr (Joe), my car quest experience was painless and satisfying. No slick sales tactics at Downs Ford,, just professional and relaxed conversation to find the right car and price for me. I especially appreciated the attention to all my travel and financi requirements/needs to make a very good deal. Im one happy customer that will return again and refer friends.

Maria and John were wonderful. They made what is usually a long stressful experience into one that was quick and painless.

Very professional service and convenient shuttle for when you have to drop off your vehicle...very friendly and helpful staff. I was always glad I bought my F150 here. Would highly recommend...

Timely, fair priced and excellent job! Very happy with the workmanship and customer service at Downs Ford.

I brought my car in for service to the power steering fixed under extended warranty. After 5 days, I got my car back. Now it made a groaning noise whenever you turn the wheel (wasn’t there before). I took it back and was told my steering column would need to be replaced. It was covered under my warranty, and they got my deductible waved. However, there was this boot that would need to be replaced during the repair that wouldn’t be covered (wearable part) and I’d have to pay $65. I argued that if the boot had to be removed for the repair, it should be covered. They would not waive the price so I said ok. I needed my car. Two days later Downs Ford called me to say the the boot didn’t come in yet. Being Friday, I picked up my car for the weekend. I was told that they would call when the part came in. During the weekend I did a little research and found that if I put a little grease on said boot the noise would go away. I tried that and lo and behold I no longer have a groan when I turn my wheel. It is now Tuesday and no call from service. WHY WAS DOWNS FORD REPLACING MY STEERING COLUMN FOR A JOB THAT JUST NEEDED A LITTLE GREASE?!?! Hmmmm....7/06/2021 - Update - After my service with Downs Ford, my Taurus developed an exhaust lead. Slow at first, then louder as the week pasted. I took it to Firestone for evaluation. Firestone told me someone loosened the bolts on the flange. They said it was very strange, and had it been somewhere for service. Hmmm..... NEVER AGAIN DOWNS FORD!!! If youre thinking of going there, DONT!!!

I needed to have 2 recalls done on my car, I called Downs Ford and received my appointment within 2 days. I felt very safe in the service department as everyone was wearing masks and there was multiple bottles of hand sanitizer for use. The people at the service department were very professional and friendly, they kept me informed and did not try to talk me into any additional service work. I highly recommend Downs Ford for any service on your Ford.

Another GREAT buying experience with Downs Ford everyone is professional something you don’t see at many other dealerships. This is our 2nd purchase with them in last 2 years and again the consistency of professionalism remains. Our salesperson Maria Springer was great and John Duncsak with Management is hands on and down to earth with all the customers. There is a reason they have been a local dealership for so many years in Toms River. If your in the market for a vehicle this should be your first stop and most likely will be your last!!

Excellent customer service in the Parts and Service departments. Also, they did the work that needed to be done and had my truck available for pick up at the end of the day. 👌

Had a intermittent problem during a trip to Tennessee. Took it to a Ford dealer there, that didnt solve the issue. Downs Ford was able to find and solve the problem, once I limped back home to New Jersey.

We received a letter from the Mfr regarding a recall with our vehicle. I called Downs Ford and they promptly scheduled us to get the update done. Everyone was courteous and professional, and the issue was handled quickly and efficiently!

GPS would not allow me to type a street name. Downs fixed it and replaced an sd-card. Amanda explained everything and was very pleasant and helpful.

Ive been buying cars for over 40 years and this has truly been the best buying experience thanks to Joe and his team at Downs Ford in Toms River. They were responsive, courteous and offered by far the best deal of all the other dealerships I shopped. Everything was done by phone and online for the smoothest and easiest transaction ever - they delivered the car right to my driveway and picked up the trade and were true to their word throughout the process. Thank you guys for a great car at at a great value!

Recently stopped in to purchase a vehicle. Noticed a good deal on Carfax. When I arrived I didn’t mention deal. After discussing cost with dealer, it was at least $6000 more. We walked out. Went back on Carfax and entered my name, phone, not 5 minutes went by and phone rang. Quoted $3000 more than what was advertised. Stay away, crooks, snake oil sales people. They actually called me again to let me know car was sold and if I would be interested in something else that they need to unload. Ha! Not a chance would this dealership get a red cent from my pocket. Run away. Don’t even give them the opportunity

I had a screw in my tire causing a leak. We need our truck for our business and Mike at Downs got us in right away for a quick fix. Thank you for such great customer service.

Appointment times mean very little here for service. I had a 10am appointment for a factory recall and oil change. I left at noon after my truck was still sitting in the parking lot, untouched. This is worse than my very busy doctor office. This was not a last minute walk-in to wait for a service opening. The appointment was set the prior week. No thanks.

Where do I begin? From the moment I pulled into the lot the experience was simply amazing! From meeting my car salesman to leaving in my car it was excellent. The atmosphere was prefect. My salesman Scott... what can I say? An all around nice guy. The honesty this dealership has is something you don’t often come by. I feel so satisfied with my experience. One employee after the next was nicer and nicer. I haven’t laughed this hard in a while. They made my experience great. Fair on every level! I absolutely love my truck. I highly highly recommended them. Thank you Downs Ford for given me what I was looking for. Jenn Santana