The Service Advisor (Christine M.) did an excellent job in providing information about the diagnosis of the company vehicle! She was courteous and professional and she provided timely communication on any additional issues discovered. Thank you for the extraordinary customer service Christine!

I had an excellent experience purchasing my new vehicle! Jana, the salesperson was comforting and very knowledgeable about the vehicles and the options available. The dealership was nice and all the staff friendly. They made a normally stressful process easy! I highly recommend Tomball Ford!

My service manager Jim Baker is such a pleasure and joy to work with. Professional but friendly. I have faith in what Jim tells me related to my car. I feel I can trust him and the technicians he uses. Awesome experience. I’ve been a customer of Tomball Ford since 2010. Thank you Jim and Tomball Ford.

Tomball Ford had a huge selection! Joshua was super helpful and made the buying process easy. I felt comfortable from start to finish, no pressure. What I value most is their upfront nature and timeliness, I was able to drive away with the exact car I wanted for a price no one else could beat.

We had a great experience at this dealership. Gary in used car sales worked diligently to find a vehicle that would suit our family and most importantly our budget. Thank you so much!!

The best experience I have ever had. Even though it took longer than planned to get my car back, I was taken care of when needed. I will definitely bring all my vehicles here and recommend to everyone I know. Bryan and all the women in the office are the Best!! Tomball Ford yall!!

Tomball Ford was a great experience buying my 2021 F150 Tremor. Austin Collins made it a seamless and painless experience. Prior to the purchase, my business was with another Ford dealer. I have officially made Tomball Ford my go to dealer. Austin took all the headache out of buying a new truck and allowed me to enjoy the experience. Austin’s knowledge of the vehicle was outstanding and I drove away without any questions regarding the truck or its features.Thanks for everything!!

Christine did a fine job letting me know the complete details of the work being done on my 2019 F150. I will always come back to Tomball Ford. Just because that place on 45 in Spring boasts about being the biggest and the best… its all hot air. I will never go back to that place in Spring and 45. Tomball Ford Forever!!!

Roosevelt was absolutely PHENOMENAL best salesman my husband and I have ever had. Very professional, courteous and most importantly he was honest! It was a great experience and I plan to send as much business to him as I can.

Ive been going to Tomball for over 12 years and they are without question the best, most trustworthy dealership in the area. We are still driving our 2008 Ford 10 years later with zero issues.Nobody likes car problems but I know that I can always trust their service department for timely, reliable, and no-hassle solutions worth every penny of the cost. They stand behind their work and their service manager Darryl has helped me out of some real pickles.

Christine was a pleasure to work with! She went over and beyond the call of duty with trying to help contacting my extended warranty. The extended warranty company made the process a nightmare, however Christine kept me in the loop by constantly communicating and tried her best to get our vehicle back to us asap. Even though our vehicle was there for quite sometime. I can appreciate the service she provided. Thank you!!

Christine, by far, has been the best service agent to engage with. She is very knowledgeable in her line of work and tells it like it is. She’s up front and let’s you know the diagnosis of your vehicle all while being very professional.

Andrew Derringer was my salesman. He went above and beyond. I visited several other dealerships before coming to Tomball Ford and was treated poorly. Coming to Tomball Ford and meeting Andrew Derringer led to the best car deal of my life. I came to the dealership with a loan in hand and he managed to give me a better deal than I already had. I could not have asked for a better salesman. Tomball Ford has a customer for life!!!

The experience of getting my own First car was amazing. Josh really helped out and made the process quick and smooth. Made sure he kept his word as far as me walking off with a good reliable car in my price range. Overall, was completely 5 star worthy.

This is the best dealership out there. After going to many Ford dealers closer to us we decided to make the trip to Tomball Ford and we are so happy we did! The whole process was so nice and easy. Jana is the best salesperson ever!!! The whole team that we dealt with was fantastic! If you want a no hassle family feel experience then go to Tomball Ford!

When we purchased our truck 2 years ago we thought very highly of this dealership. Sales was great, the new customer dinner and Q&A was refreshing and even the service department was good. But their Quick Land is anything but QUICK. First time we used it we made an appointment, but they took drop ins before us and we had to wait over 2 hrs. This time their appointment section of the website has not worked in days, took forever to get someone to answer the phone, then I was told they dont take appointments, it was first come only. I was told to come after lunch because they are less busy. Expecting to still have to wait some time, I arrived at 1:30, only to be told that it would be at least 2 1/2 hour wait or more. While waiting sucks, having to wait in their wait room is a nightmare. Its like sitting in a garbage dumpster. The place is filthy, run down and desperately needs remodeling. Employees spend more time playing on their phones and goofing off than they do working. Maybe if they would have more staff working on the autos and less in the office playing the customers wouldnt have to wait so long. Not only would I NOT recommend anyone take their autos there for an oil change, but I think the next time I buy it will not be here either.

I was so pleased with Tomball Ford’s service department! The scheduler was great and got me in very quickly. The advisor was so nice and didn’t attempt to sell me anything other than my recall. I chose to have an oil change while there though. I as very happy I made the drive from Montgomery to Tomball. Excellent service!

Tomball ford has made my dreams come true to be able to get a new car.. I never thought i would be able to drive something like this off the lot.. I wanna say thank you for the amazing experience.. I love the new car.. Very respectful and amazing people to deal with.. Highly recommended Tomball Ford to anyone

Kirk and JT did an amazing job meeting and exceeding my expectations! Highly recommend going there and telling them what you want if you are in the market for a vehicle and they will do whatever they can to help you out!

Josh was excellent with his professionalism, gave us the personal space we needed to find the Truck we wanted and always offered extra service to make sure even my wife and son was well taken cared of. He spent all day to make sure my needs were met. Would highly recommend you seeing him if you go to this dealership. He will tell you how it is, no hidden tricks or fees. Straight forward and gets the job done.

It took a little bit to get the mustang running but overall the service was great Shelby was very detailed with the stuff that was done to the vehicle when we did pick up and the technicians got the job done so I rate a five star. Also Ford dealership was very clean and nice environment friendly faces as well and very great greeters..

Lori contacted me through my recommendation from a family friend. She was nice. My sale rep was JT. That guy was awesome. He showed me two options of the type vehicle I had in mind. He let me test drive them, and I made my pick. The process was pretty quick. JT displayed great hospitality my entire time there. I recommend this dealership. Thanks guys.

The text update system was awesome. Ashley kept me informed every step of the way. Repairs were done quickly and effectively. Top notch service in my book! Thank you, to the whole team at Tomball Ford.

Last time I came in to Tomball Ford was when remodeling was under way. Everything is so much better now. The waiting room is comfortable, the store front is appealing, and the snack bar is a great idea. Now if youre waiting on your vehicle during lunch hours, you can get something to eat and drink to avoid getting hangry!I came in for recall service on my Ford Edge. Advisor Shelby did a great job, shooing me inside out of the rain while she checked my car in. She knew exactly what was needed to be done, and time estimate to completion was right on.I even got to visit with my favorite CarPro, Jorge Lopez.It was a fun visit!

Francisco was very helpful in getting us into our new F350! Everyone was happy & ready to do what needed to be done to make the experience enjoyable, easy and not stressful. We would highly recommend this dealership to anyone looking for a new truck, or any vehicle.

Jim Baker did a great job again. As best as I understand, the repair was needed because during the original repair debris, while cleaned as well as possible clogged the solenoid. Better if it wasnt required, but he had it taken care of w/i 2 days & i got another oil change out of the deal! Tomball Ford service continues to surprise me in positive ways!

Went here twice to check out some used tundras they had on the lot. Joshua Whitworth was the salesman for me. He went above and beyond to help me better understand the car buying process. The deal just didn’t feel right so I ended up walking out without a truck, but he helped out in many ways. Very professional guy. If they have something here you like in the used department go talk to Joshua!Also shoutout to Josh Moore for helping understand more about the process.Very nice establishment.

My advisor Shelby is the best advisor I’ve had experienced from any other dealership and I’m very skeptical of what dealership I wanted to take my new 20 Mustang GT so the fact the she went beyond what was asked for and noted every little issue I had shows a lot she cares about her customers definitely recommend her one of the best!! And thanks to the shop foreman for also trying to figure one of my issues couldn’t duplicate the problem for him but gave me some advice on what it could be. Thank you shop foreman and mrs Shelby you guys are awesome!!

Originally I reached out to the online sales and a woman named Lori responded to me really quick when I got there Steve was my sales rep but they used car lot office he was real chill Romeo he let me test drive a few trucks and I eventually got one of their trucks.Thanks for everything I really appreciate it.

I’ve only utilized Tomball Ford for their service department. Now, I’ll never go anywhere else. They provide state of the art service and set the bar high for competitors. They’re compassionate and professional at what they do. I recommend them to all my friends and family. Specifically, the service advisor, Patrick, goes out of his way to ensure my needs are met and is transparent with everything being done so that I am constantly well informed. I request him every chance I get!Very thankful to have found Tomball Ford’s Service Department.

The dealer ship is honest and always very helpful. Jorge in sales and Jim in service are the best I have ever dealt with. If they tell you something you can believe it. Just a wonderful place to buy a vehicle.

Ive been using Tomball Ford for the last 6 years. From buying my vehicle, installing parts or having service done their customer service is excellent. They understand what I need or want and work to make it happen. They dont give me generic advice but actually tell me what is wrong and how to fix it. These guys are the best.

This place has one of the best salesmen a customer could ask for. Me and my mom went to this dealership to meet the guy who comes there and make keys for your vehicle. So we wasnt there to purchase a vehicle but its not like any of the other salesmen would know that because they just walked right by us without asking if we needed anything or even spoke to us. But out walks Joshua Whitworth and he had this amazing smile and proceeded to ask us if we needed help with anything. After explaining to him what we were there for he also offered to help with that. This guy is amazing and definitely gives this dealership a good look. Even with the not so good first impression of the dealership I would definitely recommend him if youre looking to purchase a vehicle. Hes the best and because of him I will give this place a 5 star rating. Thank you Joshua

I had the BEST service experience at Tomball Ford! Christine was MARVELOUS and was great from start to finish. She kept me informed while my car was undergoing diagnostics and repair and I cannot thank her and the technician enough! Excellent Customer Service!!

We drove all the way from East Texas just to come see a vehicle at Tomball Ford. It was 100% worth it. The best car buying experience we have ever had. Their used car department is incredible and worked with us to get the car I really wanted. We went to a couple of other dealerships that day after I made my purchase and none of them could compare to the quality of service we received here.

Austin, our salesman, was attentive and fair. It did not take long to reach a deal and complete it. I would buy another vehicle from here and will recommend them to friends.

My salesman Liam did a wonderful job. He showed compassion on getting to know me and my son what are needs were. He was a pleasant young man to work with. I truly recommend Liam!

I really don’t like dealerships, I’ve always had a bad experience with salesmen trying to pull a fast one and being a first time buyer I didn’t come Into the dealership knowing much. But with Josh Whitworth the buying my first truck experience was easy and informative. He works fast but most importantly he makes sure you understand what you’re getting into. I could tell that he cared more about helping me out with the right truck then making a quick sale.Consider me a satisfied customer 🛻💯

Cullen Smith went above and beyond! Will definitely be a returning customer for sure!

Please understand there is lots being left out here. Our technician was hit by a customer while driving the car. Both insurance companies have worked to resolve the issue. The insurance company seems to be holding things up, as we have done all we can do to help, including providing a loaner vehicle for a month. The insurance company of the driver that hit the vehicle has stated responsibility in the damage. We have worked tirelessly to assist in getting the insurance companies to respond efficiently, but of course their willingness to expedite some resolve is out of our control. Equally important, we are certain that each and every employee we have cares deeply for our customers.The Hell you do.

Taking your vehicle in for repair is never fun, but having JIM BAKER in Customer Service Repair Department take care of you makes it so much better. He takes the time to.explain whats going on so that you understand the “why is this happening “ question youre asking.

I have been searching for my dream truck for awhile. I drove pass Tomball Ford and seen it sitting outside.... made the u-turn and went to go check it out. Chris Jones came and helped with the sale... he was honest upfront and let me know everything I needed to know. Best salesman ever. If anyone needs a salesman that will be upfront and hold nothing back, ask for Chris Jones at Tomball Ford.

Went in for a routine lol change at tomball Ford quick service and not only was I able to just use Ford one pass points for the entire service so it didn’t cost me any actual money, but I was having an issue with some noise from the driver front shock…. I asked them if they could look at it, and they informed me it was just some loose bolts from the leveling kit I’d had installed, they tightened it all up for me free of charge and were super friendly and informative on explaining it all.

Andres Muniz is absolutely amazing! I got into a car wreck a couple weeks ago so Ive been out of a car and with all of the chip shortages, I was having a hard time finding a car in budget with all the things I need. Super appreciate Andres for helping me find a good car that had more than I wanted! 10/10 recommend him!

10 out of 10 this is the second vehicle we bought from Jana. She goes to bat for the buying and gets you the best deal possible.

I take all of my vehicles to Tomball Ford for service. Patrick Taylor is always professional and extremely knowledgeable. He always lets me know his recommendations, but never tries to pressure me in to more than I can afford. He works with me each and every to prioritize what work needs to happen now and what can wait till a later date. I will continue to bring my vehicles to Patrick @ Tomball Ford as well as encourage all my family, friends and co-workers to do the same.

So sorry guys, you would expect a lot more from a Dealership that definitely has the financial backing and material means to assist a customer whos vehicle is a total loss (while being driven by a mechanic employed by your dealership).Its amazing how a customer can be promised the moon and stars prior to a vehicle purchase BUT - same customer months later brings a vehicle into your dealer to conduct a paying transaction for service provided and you guys cant stand behind with the same customer service provided during initial purchasing of vehicle.

Ordered an Expedition King Ranch Max and was i informed that it would take 8-14 weeks, the vehicle arrived during the 7th week. I drove 4hrs to meet with Sherif and complete my purchase. The truck was exactly as i ordered it and the process was perfect. Company was able to work with my trade in and final price of the vehicle. I would highly recommend Sherif and the Tomball staff. PS keep up the great work.

Walter was great. He got me checked in very quickly and kept me updated the entire time. They had the truck cleaned up and ready go very quickly.

Candi Fraser and the entire staff at Tomball Ford’s paint shop took great care of my vehicle while they had it in their shop. The work they performed was first class and my truck came back perfect…. like brand new! This will be the only place I go for paint and body work in the future. Thanks A+ 👍

The quick lane oil change even though it sometimes takes a bit of time.. the service and crew are great. Thanks again

Excellent service at Tomball Ford Quick Lane. They took care of my vehicule. Highly recommended!!

The service provided by Tomball Ford was well beyond my expectations, primarily due to Service Advisor Christine M’s marvelous ‘we’ll get it done and get it done right’ attitude. Christine explained exactly what would be done and kept me informed- which changed my frustration into satisfaction.

I have gone to Tomball Ford and purchased around 10 vehicles, we absolutely love them & Lori Ann, including our sales rep JT, to our service department, Jim Baker.

What at great place. So disappointed in Planet Ford as a non receptive business to customer needs. Tomball Ford was so understanding, head and shoulders above Planet Ford with customer service and communication. Would highly recommend Tomball Ford.

Patrick is a huge benefit to Tomball Ford service departmentThis was my first encounter with him. Very professional demeanor and not once did I have to reach out for status updates. He kept me informed the whole way through.

I can’t say enough about how amazing Tomball Ford is everyone is always so nice and very helpful. i was in the service department waiting for an advisor and I was asked by so many different people if I have been helped already. My advisor Patrick went above and beyond making sure my vehicle was taken care of and kept my updated the entire step of the way. they definitely eat 10+ stars in my book

First time I have ever been to Tomball Ford and was treated like family through the service department. From the second I pulled on the service drive until I took delivery of my vehicle everyone was very friendly. Service advisor Baker keep me informed and let me know items that will need to be addressed in the future. There wasnt anyone trying to sell me something, just the condition of my vehicle. The prices were much more reasonable they I expected and have made appointments to drop off for future maintenance. Thank you for a great experience and am glad to call Tomball Ford my new dealership.

This dealership was fast and efficient, I wasnt in the office for hours. They had me in and out in no time. They are very professional and polite. I would recommend to anyone thats getting a vehicle.

Huge Thank you to Laquisha!!! She worked so hard to make a dream come true yesterday, something we thought was impossible! We are thankful for the kindness, compassion & incredible service we received! We love our new truck! Thank you!

I walked onto the used car lot at Tomball Ford, with intentions to just look for a used vehicle. Josh Whitworth and his trainee, Rena Plouffe, came over and introduced themselves. Immediately, I felt no pressure to buy - He gave me time to walk the lot by myself and then came back to check on me. At that time, I had a better idea of what I was looking for in a vehicle and the price range. He then showed me a vehicle that fit my price range, had the features I was interested in and a few other perks that would definitely be a selling point. Josh was patient in this whole process, really willing to listen & he also managed to get a few other requested items approved. Before I left - I had a pretty good idea that I might purchase the Explorer! I brought my husband back to test drive the vehicle and by closing time, the deal was done. Josh Whitworth and Rena Plouffe were very personable and pleasant to work with...THANK YOU, Tomball Ford!

The service team at Tomball Ford was very good and responsive to my needs. However, Ford Corporates policy regarding the recall programming of defective cam phasers, instead of the outright replacement of the cam phasers is very frustrating to me, as I am sure that it is for other customers as well.

Tomball Ford employees provided Great service, excellent communication, prices, and overall experience. All my questions were addressed instantly and the service department keep me up to date throughout the repair process. I look forward to buying my next truck with them and will definitely recommend Tomball Ford for all future automotive services.

We had a wonderful experience ordering a brand new Expedition Max! They were able to fast track delivery and made the process seamless! Adam and Jorge handle business like real professionals!

Probably the best experience I have ever had with buying a new vehicle. Excellent sales and follow up. Hell, even finance was a pleasure.

I took my 2014 Ford Fusion to Tomball Ford seeking a second opinion as the previous Autoshop suggested a new engine was needed. Preparing for the worst news a car owner can receive...I dropped it off and met Mr. Jim Baker in the service department. As I shared my delimna regarding whether I would need to purchase a new car vs being able to afford an expensive fix, he promptly introduced me to their Sales Team Manager who promised to work with me either way. During the time my car was in the service department, Jim called every other day to provide an update... which was much appreciated due to my anxiety. Finally, the day came where we had an official diagnosis: New Transmission needed. Weighing the cost of the Transmission or replacing my beloved Fusion was an easy choice and Ford replaced the transmission and checked everything else on the car. I drove it out...almost brand new again! So happy for Jim and Tomball Fords excellent service .Thank you very much!

Service advisor got me in and kept me informed on the status of repairs. Vehicle repaired and ready for pickup ahead of time. Very pleased.

Very professional courteous, met expectationsGreat place for Ford Service

Walked in and they found me the truck that fit my description, so I left with a vehicle! They were awesome and made it an easy purchase!

Tomball Ford Provided a great buying experience. I never felt pressured or like I was being sold too. I just felt I was being served and helped to get the exact truck I wanted. When I had a concern, they immediately adjusted and fixed it. This is my second time buying from Tomball Ford.

Jim Baker in your service department is a truly gifted and caring service provider. With me having what I call a bad hair day, he went above and beyond ftom assisting me with a very difficult situation. To me, he is the#1 candidate for your dealership as employee of the year . THANK YOU,JIM...

Amazing customer service, the techs are thoughtful and very professional. I would recommend Tomball Ford to all my friends and family members. Misti runs her business very professional and efficient. Tomball Ford has a lifelong customer in me. Thank you Misti for everything you do!

They are all very helpful and very nice!! They help us a lot to bring home the truck that we really wanted. I 💯 percent recommended!!We are planning to go back again.

They helped me out when I will needed a car. I will definitely return. Highly recommended and ask for Lori Ann or Andres.

Sheesh, just get that lady a new car and figure out insurance later. Youd recover the money from Allstate eventually, why involve the customer in all that nastiness when she had no part in the accident. Tough look for you guys, a first year business student couldve handled this better.

The Quicklane is such a different experience than the Sales department. The associates are competent and the communication is fantastic. I was effectively turned down at 2 other dealerships for alignments after replacing the front suspension on my truck. Tomball Ford Quicklane took care of me without question.

Joshua whitworth was a top notch sellsman for a truck that I got a couple days ago. He is very professional, very engaged in my needs, and made me feel like I was the only concern while I was there. I highly recommend him for any of your next vehicle needs.

All in all it was a great experience. I took my car in for a recall notice. The notice I received from Ford lead me to believe the dealership had the parts on hand and ready to go. That was not the case. When I called to make the appointment I was told they were busy and I could go on a waitlist and would receive a text when my turn was up. I was not told they were waiting on parts from Ford. It took about 3 weeks to get in. I did get the text as they needed to confirm my VIN. I spoke to Misti the Parts Manager. She w as awesome. She explained the delay on the parts and got me scheduled to bring in my car. They got me in and out quickly and all is good.Yes I would go back there again for other services and repairs.

Great experience and very respectful of your time!

Jana is the absolute hands down best salesperson ever! She made buy my expedition a seamless journey! Definitely a customer for life

Best service ever. I have tried others, I will not tell stories, but you will not be disappointed. Walter helped us he will help you.

I recently bought my first Ford (was a life time Toyota owner prior) and I was very happy with the service and process. I bought an Expedition and love it so far! Looking forward to continued business. My salesman, Mike Zorro, was very friendly, knowledgeable, understanding and worked at my pace and didnt rush or push me to buy before I was ready.

Joshua Whitworth was extremely friendly and helped us get a great car in a timely manner at the price we wanted. I highly recommend!

Very helpful and patient staff. The service department got my truck in and completed in a very timely fashion.

Thanks to Grace and Laquisha on my purchase they were very kind and got me a great deal,also the whole staff and manager were great! Would highly recommend Tomball ford to anyone looking to purchase a new or used vehicle.

I have been doing business with Tomball Ford for many years. Their service is excellent and I highly recommend Christine Murlnack in their service center. She is very professional and strives for customer satisfaction.

Tomball Ford has been mine and my families go to Dealership for the last 7 years. We have Sent all of our Ford loving friends there as well, and ZERO complaints!!!! Thank you Tomball Ford Team!!!

Josh Whitworth was my salesman. He was super awesome and did everything he could within his power to make things happen. My problem with Tomball Ford has nothing to do with Josh. Apparently Tomball Policy is anti customer service. I wish Josh the best in his née future there. The five stars belong ALL to Josh. There aren’t negative stars so I could properly review Tomball Ford Policy.

Mike my sells rep was very informative and great to work with! Made buying my new truck a enjoyable experience!

I had several repairs and maintenance items performed on my F-150so it was there for a few days. Great communication the entire time. Very friendly service department. I’m very pleased with the service on my truck...and the treatment I received. Highly recommend.

Do right by that womens car your mechanic totaled. Other drivers fault or not, dont ignore her and put all the blame on her and the other driver. Be helpful. Do right.

A Big Thank You to Josh Whitworth for his professionalism and assistance with purchasing my F150 FX4. I showed up with a certain truck in mind and he made sure I left a happy customer. I have zero hesitation recommending anyone to go visit him if you’re in the market. Thank you Josh!

Josh Whitworth at Tomball Ford was amazing and friendly he helped me and my family select, test drive and Purchase our new vehicle very helpful I recommend him to anyone looking to buy a vehicle made us feel comfortable

The Tomball Ford service department prides itself on its customer service and experience. I have always been well taken care of while there and I know for a fact how serious everyone takes their role in their departments from the service director to the shop foreman to the techs. EVERYONE cares. If something is not satisfactory they will go above and beyond to make sure everyone is happy. No matter what. I’ve witnessed it myself. The staff here is by far the best I’ve ever met and dealt with in my entire life. Tomball Ford is a family.

First, the service was great - 5 stars. The process of getting an appointment and getting the work started was not. It was 2 weeks from the time I entered the queue to the time I was informed that my appointment was ready. Then the vehicle sat there for 2 days. Once the tech got to work, it was less than 24 hours to get the vehicle back.

Jim, my service advisor was professional, thorough and friendly. They performed my maintenance quickly and excellently.

Very helpful, friendly and honest. Spent extra time with me to help get my truck properly repaired.

Bad idea not paying for the ladies damage. Its on the news now and were coming.Dont do business with this corrupt dealership

Sherif Elsherif was an excellent sales consultant and helped me and our family for two whole days finding the perfect truck to fit our needs. He didnt try to pressure us into something we didnt actually want and helped us keep looking for the truck that hit every need, Even the color that we wanted. The finance department helped us get a great rate above my expectations. Will be definitely coming back for future Ford vehicles. This is my third F-150 and so far the best one I owned.

We went looking for a new truck, everyone we came in contact with was great! Very friendly and helpful. Though we didn’t purchase a new vehicle they were still friendly.