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AT&T Store
6607 W Adams Ave Suite E, Temple, TX 76504, United States
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AT&T Store

Comments
sh
Review №1

Anna was absolutely great! My wife and I walk in and she met us with a smile. We purchased a new phone for my wife and she explained everything in detail. She was quick and made it the best experience we have had in purchasing a new phone. I highly recommend Anna!

An
Review №2

They couldnt help with anything I tried to do. At&t in general is not customer or user friendly.

Ha
Review №3

Anna Was Absolutely incredible. She was very knowledgeable about all the products and services and got us to upgrade our phones and phone plan. Definitely the Hottest person I’ve ever seen working at a phone store. She doesn’t look quite like the girl from the commercial but she doesn’t disappoint. Glasses are definitely a good look. Made it very Clear it was a judgement free zone and they don’t go through the phones (Thank G-d ) Got that new IPhone 11 and wow turns out i really didn’t know what 6inches was (sorry Jessica )Besides the major blow to my confidence the experience was Great and 10/10 would recommend.

Je
Review №4

Kevin and his team were amazing at explaining our concerns. I greatly appreciate him taking my call and taking the time to go through everything in detail. I will say that AT&T could definitely improve their billing and make things itemized and clear, but that’s no fault of this particular store. Thanks, Kevin! And thank you for hiring great employees.

Ch
Review №5

Destiny was all the way around AMAZING!! She explained everything to me and made sure I was aware of how the promotion work. I got my device the next day I ordered it. It’s amazing to have someone who knows what they are doing. Very pleased with the service.

Cy
Review №6

Destiny is an amazing woman! She has great customer service, she is very knowledgeable about her job. If we had more Destiny’s we would be in better hands.

Jo
Review №7

Sarah was wonderful! Best store in Temple. We never have to wait very long and all the representatives answered all my questions and are very kind.

So
Review №8

Sarah was my sales person and she did an amazing job. She was extremely knowledgeable about the products and plans. She took the time to answer all of my questions.I absolutely love my phone and accessories.Sarah is the reason I will continue to return to that store.

Pa
Review №9

Sarah worked with me through all my extensive questions and did a wonderful job! I really appreciate when store reps are respectful, friendly and knowledgeable about all their products! I had a great experience and will continue to come back to this specific AT&T store from here on out!

Em
Review №10

I never usually leave reviews but i went in and was helped by Sarah, she was so helpful and went above and beyond to answer every question i had, she was so kind. I never felt like a bother to her at all. She is awesome! Very happy with my service(:

De
Review №11

We had an Absolute Amazing rep that took care of us! Wish I could go to her every time but unfortunately I live in PA! Thank u so much for all u done for us! 😍😍😍

Tr
Review №12

Anna is the bomb! Helps me every time and goes in. So personable, so knowledgeable. LOVE her!

Mo
Review №13

Anna is amazing! Anna provided EXCELLENT customer service. She was very personable and answered all of our questions. She asked if we had any concerns and made sure that we had everything we needed before we left. We LOVE Anna!

Fr
Review №14

Anna was absolutely amazing, she went above and beyond to help me and resolve all my issues. I left very happy and satisfied, so glad she works for AT&T because I have had some not very pleasant experiences in the past, but she was awesome and would definitely recommend this location.

Ca
Review №15

Anna and Sarah were WONDERFUL!! I was having issues with my hotspot service on both of my phones. They took care of everything, including dealing with Customer Service over the phone.

Ki
Review №16

We switched to AT&T from another cellphone company and we had some issues. Hector went above and beyond to help us resolve our issues. We weren’t just a sale or a commission to him. He made sure our issues were resolved before we left. Excellent customer service!!! Jessica the manager was also great!!!! Thought about canceling everything but the level of service they provided changed our minds. Will continue to be AT&T Temple customers.

Ch
Review №17

Super quick and helpful! Destiny was able to get us everything we needed and out of the store in under two hours!

De
Review №18

Destiny is very helpful, professional and had a very pleasant experience. Upgraded my iPad and purchased some new air pods. Very quick and efficient !!!!!

Ki
Review №19

Had the BEST help getting my phone set up after I lost my old one. They were very friendly and helpful assisting me, so I highly recommend checking them out if you have any phone issues!!

Gr
Review №20

I was having issues with my data and contacted AT&T at 611. Hugh mistake. After a long wait I spoke with someone who spoke about as much English as I did Indian. He convinced me to changed my plan and told me the cost would be about the same. I asked him to double check his information because I was told I had the best plan. He double checked my plan and also offered to waive the data overage fees.About three weeks later I get a notice of my bill and learned it was 100 more a month. The AT&T rep either did not understand me or flat lied to me about the plan.I contacted ATT customer service again at 611 and after waiting over 30 minutes for a call back I get another foreigner on the line who had such a bad accent I could not understand him and he could not understand me. The Indian tried very hard to help me but to no avail. I asked several times to speak to a supervisor and he kept telling me none were available and all other customer service representatives had the same accent as him. The whole experience was very frustrating.I made other attempts to contact AT&T to speak to someone I could communicate with and all attempts led me back to India.It was very frustrating and disappointing that AT&T would outsource a department as important as Customer Service. It speaks volumes to me about how important customers are to them.I am not sure the reps were Indian but a language barrier was obviously there along with the distracting background noise.As a last resort before canceling my account I contacted the AT&T Store at 6607 W Adams, Temple. I spoke to a young lady identified as Alicia. She was very professional and knowledgeable. She quickly addressed my issue and resolved my problem.AT&T Corporate should hire Alicia to train all of their Customer Service Staff. She should be commended.This is the only AT&T location I will ever do business with again as long as I have AT&T.

Pa
Review №21

Anna was a wonderful person to deal with and is a credit to AT&T. Very helpful and personable.

Le
Review №22

Very friendly and helpful staff! Made switching easy and effortless!

La
Review №23

Sarah is wonderful! Absolutely the best I’ve dealt with, definitely recommend.

Ji
Review №24

I showed up first thing Sat with somewhat of a complicated problem. I was helped by the manager Alicia. She was pleasant & super efficient. She was able to analyze my plan while waiting for her contact to make changes to my account. Problem solved. Very Pleased!!!

Pr
Review №25

Great customer service. Knew what they were talking about. Will be going back!

Ro
Review №26

Always friendly & extremely helpful, we have 5 cell lines and we consistently get outstanding service

au
Review №27

Destiny was very helpful. Great store and great service!!

Je
Review №28

Today I was traveling to South Dallas my phone broken loose SIM card and google this location but I don’t have mask one of reads how works she tells me that if you don’t have mask you don’t get any service here, I ask if she have one no, I was about to get new phone and upgrade my service to AT&T around 1200$ service in that location but only mask for 1$ to customer,please correct your service to your customer, that is one of listed you can do to us as customer please

Je
Review №29

Best customer service around. If you go ask for Destiny!!!!!!

Su
Review №30

Excellent Service! I will be back.

Tr
Review №31

Kevin did a great job! Awesome service. Answered all my questions. Really nice store and great selection of phones and accessories. This will be my first stop when I need something related to my AT&T service.

La
Review №32

Very helpful and patient staff. They helped me find an internet service that works for me when no one else could.

Ro
Review №33

Get service

Lo
Review №34

Kevin was a fantastic help. He connected my hands free speaker for the car with out making me feel technically lacking and also gave me excellent suggestions for my car trip out West. Dont hesitate to stop here for service.

We
Review №35

Staff was very helpful and had the answers to all my questions.set up my new phone and accessories for me.awesome.

Te
Review №36

This team was awesome!!! Thank you very much!!

Gl
Review №37

Sry wrong store

Do
Review №38

Wasnt able to retrieve phone numbers from my card.

Re
Review №39

Very knowledgeable and helpful

Jo
Review №40

At&t in general sux, watch your account daily

Gi
Review №41

Friendly staff, great service.

Information
9 Photos
41 Comments
4.5 Rating
  • Address:6607 W Adams Ave Suite E, Temple, TX 76504, United States
  • Site:https://att.com/stores/texas/temple/121418
  • Phone:+1 254-231-0651
Categories
  • Telecommunications service provider
  • Cell phone store
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–6pm
  • Sunday:12–5pm
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • Debit cards:Yes
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