I normally do not post reviews or answer questionnaires after services has been provided. However, my experience with Plan B warranted me to post this one.I have a 3-year old Carrier Infinity with a 10-year warranty. Engaged several companies and found they wanted to charge a additional service charge for a warranted part that was substantial. NOT with Plan B.Not only was the technician (Jose) very professional but he actually shared the prognosis and set expectations. When Carrier did not have a part available that caused us to not have A/C for 4+ days, Plan B not only offered to eliminate the Maintenance but they also offered a portable A/C that we could use until fix.Being a homeowner for over 22-years in Florida, A/C units do have their challenges and issues. In the past, with the issue being with the Manufacture not having the part, never was offered a portable A/C or any cost reduction. I could see from my experience Plan B is very customer oriented and put them first. With my experience with the company, from the technician to the administrator, I felt the need to post this and plan to post my experience and refer Plan B to my community board and make sure the word gets out to my neighbors on an A/C company called Plan B that actually cares about their customer and have technicians that will do the job right the first time.

Kenny was great! He was very professional, courteous and very nice. He went above and beyond expectations. This company is top notch!

Kenny and his crew were awesome! Had the whole stream installed timely and professionally. They kept me apprised of the process, double checked everything, even called back a week later to make sure everything was working properly. I highly recommend them ! Price, service and communication was exceptional!

Fantastic customer service, trustworthy and prompt technicians. They even had gps on the tech so I know when to expect him! They fixed my ac issues very efficiently and had me back up running in no time. Thank you Plan B Ac!

Jose was very polite and explained why my A/C failed on a 91deg day. Simple electrical repair and drain line cleaning.Great job and fair price! Would use again.

Service person Juan was very friendly, professional & knowledgeable. Highly recommend him & his company!

I called plan B last week when my AC stopped working. The technician arrived within an hour of my call. He was able to diagnosis and fix my capacitor quickly. He was very courteous. I recommend this service.

Plan B Ac Installed our new HVAC for us in a very prompt timeframe. They were very professional, knowledgeable, and friendly. The inspector came out and it passed without any issues. Very smooth process from start to finish, and we got a great deal. Thank you!

Jose and Kenny were awesome. Jose repaired flow switch and capacitor for low cost, as well as, arriving promptly despite no appointment. Recommend Plan B A/C to everyone in Tampa Bay. You will be pleased.

Excellent service and very professional. Will be recommending them to friends & family!

Plan B AC came to our home when our air went out last week. They were very professional, honest and arrived when they stated they would be there. Our AC was 15years old and in need of replacement. Kenny was able to give me a great price on a new system and we are truly grateful for a honest company these days. I would recommend them to all.

I was referred to Plan B AC from a family member after having a ridiculous quote from another company. They came out right away, Very knowledgeable and professional and saved me some $$$ I will definitely use again and recommend to my friends and other family Members. Thank You Plan B keep up the great work.

Great pricing. Tech was very knowledgeable And did not try to cheat me. I will recommend to all family and friends! I even spoke with owner and he was very reassuring and answered all questions.

Great company! The owner goes out personally and makes sure the job is 100% to code and to his standards. I have never had a company where the owner visits the job. Great Job Plan B Ac

Very satisfied with Plan B AC! They came out promptly and fixed my system. The technician answered all my question. I recommend everyone to use Plan B Ac!!

Fantastic service. Technician was on time. I had an uv light installed and diagnostic run on my system to check how it was running. He wore a mask the entire time. After he completed job talked me through everything he had done and how the uv light worked. Very professional and and courteous. I would recommend to anyone. The best experience I have had with an AC company.

They are Incredible people, very friendly and got me taken care of Fast! Couldnt ask for better service. Everything was super clean and professional.

Very professional and performed repairs very quickly.

Highly recommend, prompt service, they were upfront and honest about everything. Very competitive pricing. Will definitely be my go to for all my A/C needs!!

We recently moved to the area and needed service fast. We are very happy to have found a local company that offered us quick, professional service and saved us money !

Very knowledgeable and honest. Great service when I needed them. So if you are looking for someone to fix your AC and not try to run up your bill this is the place to go.

What a rare find in today’s world to find an actual honest ac company. We found Plan B Ac when looking for a second opinion on an estimate from different A/c company because we just didn’t feel comfortable with the first company that came out. They immediately said we needed to replace our 7 year old system, their lack of effort and sincerity made us question that diagnoses so we sought a second opinion. Keep in mind we didn’t share any of this info with PlanB up front. Kenny was prompt, gave us a fair quote to actually repair our system(which didn’t need replaced after all ) and was friendly and easy to deal with. We could not be happier with our experience and will most certainly be calling them when it’s TRULY time to replace our A/c system.

Plan B is a company you can count on if you are having challenges with your air conditioning unit(s). They are reliable, balance quality with a fair price and always show up when you expect them to. I would highly recommend Plan B AC for your HVAC needs.

I can’t say enough how pleased I am with the level of experience, the professionalism and quality of work that represents Plan B. I would recommend this company to anyone who expects the best, all the time.

Very professional and knowledgable!! Staff was very friendly, fast, and priced under the competition! Will do business with again!! My Plan A from now on!! A+

Definitely will use again everyone was extremely nice and made me feel very comfortable they made sure to explain everything and have upfront pricing.

Great customer service, very attentive to my problem and sent a technician out right away.

Very enjoyable as the technician was very professional!

Very knowledgeable and easy to work with.

Professional, efficient and great prices!!