Outstanding customer service! Best customer service Ive ever had from any WiFi company! Jess and William quickly quickly solved problems that arose with a transfer of service and cable install. They are professional, friendly and take care of their customers.

They are always very helpful and knowledgeable. Everytime I have gone in they are great!

Should have more options than just this store for returning equipment.October 5th went to return a modem for internet essentials that we couldnt use. Instead of helping me close my sons account they said he would need to call them to cancel the account. This is ridiculous and just another way they get to charge people even though we never set it up and have turned in the modem.

Went in to pick up the modem and router for my new place. It was pretty quick, I was informed of the other deals but was not pressured into buying more stuff.

Bad customer service. They dont help with anything. They just send you to customer service number. They dont admit when they messed up. Just blame it on the customers.

Assured us we could install ourselves.Very frustrating. Wiring in my house was all screwed up. Alfredo the installer came out. Installed everything Explained everything. Very efficient. Very knowledgeable. Very personable.

I am sick and tired of Comcast and Im glad Ill be leaving it and I am tired of that same recorded message and you cant get past her for anything in the world and thats horrible !!!!!!!

There was nothing truly diabolical about my experience here, however I really did not feel like the staff here cared at all about customers. The vibe was generally like what are you doing here- why would you ask that question?There was very little warmth from the employees and it felt like a judgmental environment. Makes me want to change my internet provider. I would recommend staff are trained on how to be kind to their patrons.

Fast service. Phone in and cant get anything done with their broken automation.

Am very impressed with Xfinity in-store service. Devan was extremely knowledgeable, very helpful, respectful and polite. Kudos

Outstanding service. They had one person outside directing and taking orders. It did not take too long. I was summons inside and waited to be seen. The Sales Associate handled me with speed and he was very professional. He also assisted me in getting rid of an old remote box that was turned in several years ago, but Comcast refused to give me credit and to eliminate this box from my inventory. He did it for me. He gave me 3 months credit. I paid $7.50 per month for over 4 years. Im glad he took it off of my account. Nothing bit praise for this office and how it went so smoothly.

Customer service was good. Will find out later on if my issue is resolved.

The store and the girl that helped was fine. It was the $62.69 I had to pay to get my internet back on. And most of that money was paying for internet I never got to use. It wasnt even suppose to be on. I had it turned off in Sept 2020. But they kept it on in a place that already had internet service, so I got charged for 8 months of nothing, but to get it back I had to pay it off!!! Bad bad Xfinity/Comcast! Out for the almighty dollar as usual!!

Fast service, great rep. Helpful, explained things clearly. Nice store.

The absolute worst customer service experience of my life. They got my equipment order wrong, my service order wrong, and raised the quoted price. After all that, they could only say...theres nothing I can do, is there anything else I can help you with?Ridiculous...

The representative was friendly, efficient, and more importantly knowledgeable. She helped me work through a tough conversion involving three people in three different parts of the country. She identified our problem and worked with each for a successful conclusion. I was thrilled.

So far the place is great. People is nice and staff is helpful. They keep it clean and make sure everyone feel safe. If theres a problem they address it.

First place to the worst wifi ever to be out. Always cuts out on me and can never last 10 minutes 👎

Polite and respectful.There was no long lines.

Went to pay my internet. Everytime info there every one is very helpful and very friendly. Make u feel comfortable. They also have great deals, try it.

Its going to be has been awesome so far theyre nice and courteous and helpful

I needed to pick up a modem and Eric was outside in the rain coordinating and assisting customers. I was impressed with how he dealt with a customer with an attitude and to find he was fluent in Spanish for a customer ahead of me. As a pregnant mother trying to insure optimal connection for my kids online schooling experience I was pleased with the fluid teamwork. I forgot to choose a cable box while there but Im sure my experience next time will be equally smooth.

Was in and out super quick. Very friendly staff member. 😁

Xfinity hates the homeless. I recently left an apartment where I had a contract. They shut me off and charged me a cancellation fee without my knowledge or approval - which over-drafted my bank account. I began living in my van and had planned to continue paying for my contract to access wifi. Xfinity will not allow me to continue service without a physical address. They have a monopoly so I am SOL. They took my money and I get nothing.

I signed up for service with my brother. When he signed up he asked specifically about pricing, and said I was going to sign up with it under my name. The representative told him that we could sign up now and just change the name under the account when I was off of work. We went in to go change it and they want us to pay early termination fees and sign up fees again. We were lied to in order to sign a contract and will be filing a complaint with HQ and the BBB.

Comcast has no reason or incentive to do anything better. They know that you are stuck with their service, also their draconian rules at their stores make people want to lose their will to live. Customer rep was rude and would not listen, instead kept talking over me like I was an idiot.

The people who helped me was outstanding and fast and courteous I have nothing bad to say about them I recommend if you have a problem go see them on 6th avenue in Tacoma Washington at See Vinny he is the best ever for the one that can help you out

Chad was extremely helpful and answered all our questions efficiently and respectfully.

Absolutely terrible customer service. Spent 30+ minutes on phone with Comcast/Xfinity agent...saying he was there to support me and help me with my issue...after being put on hold at least 3 times so he could speak with management, after the last hold he hung up and did not call back, as he said he would if we go disconnected. Terrible way to treat a customer since early 1990s.

My friend and I visit ewans often thank you for the great service your bartender wears pretty boots and has pretty toenails thank you for everything and well see you down there again God bless

I had a great experience... very nice store, helpful staff and very COVID conscious...

I love that the. Front customer service is helpful and where able to smooth the line

The store and the people inside the store was good, but the service connection is other horrible storyIf someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting with several agents and 2 supervisors, their answers always are “we are sorry” “we understand” “the tech is coming to your house today regardless” the day comes up and no tech, no service, no ownership from this company”. Several days without internet not being able to work and not receiving money because of that. “Oh you can use a hotspot” there’s non near my location, the closest one is more than 3 blocks from my house and is located in a bus stop, should I place my home office in a bus stop???… now they said and assure and promise that in 3 more days the tech will show up no matter what,,, what if not? Is this shady company fishing on people to not offer the service and then have us cancel to be forced to pay for cancelation fees and then they will continue as a predator of customers?? To whom can I escalate the situation? Will Comcast/Xfinity pay me for the losing earnings because of their lack of service?? THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!

The staff member that helped was named Chad and he really helped me out by fixing my phone and gave me advice on how to save my pictures.

Friendly and extremely knowledgeable people who went far out of there way to help me transfer all of the data from my old android phone to my new Apple phone.

Had an amazing experience and Chris D. was the reason. I brought in my elderly parents to switch their landline phone, TV, internet, and security to XFINITY products. Chris was knowledgeable, patient and understanding of the difficulties of dealing with elderly customers. He made sure they felt comfortable with the decisions they were making and that they fully understood the process. We will definitely be back and will be sure to request Chris services. It would be worth the extra wait to get him. I went with my parents to be sure that they didnt get taken advantage of, and it ended up that I didnt even need to be there. Thanks for the positive experience, Chris D.

Venny was excellent & easy to work with. Took care of our concerns, and set us up with an awesome deal tailored to us! Thank you

The best experience Ive had in an xfinity store. Great employees, thorough and friendly. Been here multiple times since. I will go out of my way to go to this location.

Was a great experience, wheelchair accessible, requires face mask, fast n friendly service

Its never easy w Comcast/Xfinity. We all need these services and, sometimes I feel when you deal person to person, at an Xfinity location, they know it. The equipment needed for WiFi, Streaming & internet is included w the house we rent. I explained this to the Comcast employee via chat. They said I needed to come to their 6th ave location to pick up an activation key. Thats it & wed be set. No, of course not. Before arriving I had already set up my acct, ordered & paid for the internet & had my order number. I arrived, explained this & gave them my phone number which was not in their system. Ok, fine, easy fix. The next thing Im asked is if I need extra cable cord... 3 times. I need no cable cord, no professional installation & no install kit. The ladder, I found, is currently en route via UPS to our new address. What? I explained again about simply needing an activation key. The agent wrote an 888 number on a sticky & said I need only call it & Ill be set up in no time. No. The number was valid but, it only took us in circles. We went into my Xfinity acct email. Poked around for 30 seconds & set it up in less than a minute. Now, when this install kit arrives, it needs to be returned. Ill be returning it back to the same store & getting a receipt and no cable cord. A nightmare this was. Ive never written a totally bad review. Now I have

Worst company ever..... they drop my speed without telling me and lied to Me ......but theyre the only decent internet company so they take advantage

People were helpful, covid practices were in place, and wait times were very minimal. Appreciated that they allowed me to ask a couple more questions that were pertaining to something completely different than what I was there for.

The comcast representative took care of my situation and answered all of my questions. Thankful for the great service they provide.

I made an appointment to drop off my old device and pick up new upgraded ones. I got front row parking and the service was quick and easy.

Terrible customer service, xfinity is terrible. Ive lost service countless times because of outages. Ill be going else where very soon

Friendly staff, very helpful.

Lots of business here, looks a bit ovewrwhelming when you walk up but they do a good job of getting people through quickly. Imagine IF the DMV was fast....thats sorta what its like.

Took our aged modem in and left with a new one, all set up and ready to plug in less than half an hour later. Thanks, Cache! It was easy.

If I could give them 0 stars I would. They are the most corrupt company to deal with that there is.

Would have had this service to begin with if it existed where I was living last year. Glad to have found Xfinity service, some of the best internet deals available

Way out of line price for basic cable !

I had xfinity internet set up in my home yesterday and the technician went above and beyond. He let me know about xfinity security and suggested I go down to the store to check it out. I stopped by the store early this afternoon and waited patiently for 20 minutes. I finally needed to go and let the check in person know I had been waiting for 20 min (several folks working and some were just chatting and not sure what was going on). When I let the check in person know I was leaving and I had been waiting 20 min he just said, “ok.” So five stars for the tech that set up my internet and 1 star for the I store experience. They just lost a prospective security customer.

You can certainly see why Comcast is Americas most hated company. Ihave lied to all daybeen lied to

Exceptional customer service Tigre Barr. Talk about going the extra mile, wow! She made it simple and easy. Thanks!

In and out. Im happy.

Very helpful and the employees are super friendly

Great 👍easy in and out system in place for equipment.

Quick easy service, friendly staff

Quick reliable customer service. I called and setup a internet package after picked up my hardware and left in less than 3min.After months of service I can say their tech help is responsive but my router restarting on its own is not fixed by restarting my router. I finally got help from Google saying my wifi signal needed to be separated from 5g and 2.4g. Alot of people have this problem in heavily populated areas.

Great customer service!

Customer service could be better....

NICE PEOPLE, WAITING TIME NOT TO LONG.

Proper COVID protocols in place. Great Customer Service skills. Staff able to answer numerous product questions and make adjustments and/or corrections when warranted.

Went in today to adjust my plan, was hesitant because I didn’t want to be hassled. Frank provided great customer service and was genuinely nice and willing to help. Was in and out in 10 minutes! Good experience overall!

Extremely fast! The man taking care of the waiting line was on the ball!

Very informative and thinking about switching to bundle services

They do their best to serve.

Never had an issue here. My recent experience with Venny has cemented my opinion that this place is awesome. Super professional. Quick. Easy. And a safe socially distanced interaction. This guy will be the reason why I switch to xfinity mobile

I need more options this Monopoly is way over priced and if i dont check my bill the price goes up. Anyone else just waiting for #Starlink to hit this area so we can have reliable internet without the hidden fees.

The place is really nice and customer service was fast as well they follow measures for covid.

Exceptional and very customer service with very qualified and friendly personnel.

Theyre always so helpful and quick.

Their customer service line connects you to someone 8,000 miles away and they can do nothing except say hello...and there is no other service in the area so lets Zeig Heil

Great customer service for sure!

Didnt have to wait long,

I did not get my billing issues resolved, I got double bill for february which I paid $60.03 and got another bill for $70.39...I tried calling three times and then make a trip to the store and still my billing issues was not resolved...

Usually decent, but the customer service experience varies from okay to dumpster fire.Oh, and they never have anything in stock for their mobile dept...

The services are exemplary, the turn around time was less than 5 minutes. Am a happy client

Good experience Except for the waiting line moved fast

Really not very good customer service. Hard to get ahold of them, and not very helpful when you finally do.

They were not straight up with the pricing...I was paying for a landline phone....I dont need a landline phine

It takes forever to actually talk to an agent when you have issues, even then it’s a call center that’s not even in this state. The wifi is always crashing. your bill increases every year and along with automatically updating your contract. I’m glad i now pay $100 for 39.0 MBPs. Boingo is better then these guys.

Bad customer service, the representative who helped me was not friendly at all I did not go out of his way to do anything for me not even try to sell me a different phone than the one that I was looking for and although I need to upgrade I left the store without a new phone

I went there to return the router due to Xfinity lying to me and overcharging me. They refused to let me in the store and made me stand outside because I cant wear a mask for medical reasons. As I was waiting outside I was telling customers to be careful of getting lied to and ripped off. Then they called the Police on me thinking that would scare me to leave. I stayed outside until LE arrived. I explained I had my money stolen from me, lied too, and segregated to the outside. I was not arrested or fined and was able to leave. But this is gow a customer is treated when they want their money back that was stolen. Ohhh yeah. The manager said he went through the call log and there was an Error on the only call to reimburse my money. Hmmmm?

Excellent customer service. Friendly staff.

No one has the same answers. Had to wait a very long time for help and then they want to push you out the door. Hate that place

In person service was vital in resolving a problem I could not resolve digitally or over the phone.

Line outside... 3 people at the front desk serving 1 customer at a time...dropping off equipment, be ready to wait up to 30 minutes for a 1 minute service.

Apparently this location will require the FULL SSN of the primary account holder to do basically anything, despite the fact I was told by online chat that I need no further authorization (Im an authorized user on our Xfinity account, not the primary) AND that the device roles page on the Xfinity site itself states that an authorized user can add/remove devices. The woman who helped me instantly had a snappy, rude voice and kept saying her software wouldnt let her in without my fathers full SSN. AT&T only required the last four at most. Hate the beauracracy (My sYsTeM wOnT lEt Me) -- but hate the attitude even more. Will not revisit this location.

Eh, Id like to see their customer service improve. What else can one say?

Frank and his crew are always on top of Covin-19 cleaning and helping keeping the traffic flow of people needing to pay bills and other services. Great job Xfinity store.

Nice people quick service

Cache was Awesome! Great customer service and knowledgeable!

They came a long way. Service is great there but the service for your house is ridiculous expensive considering other alternatives. If your a first time customer see if they have any specials.

Had to go back THREE times to get the correct X1 DVR box, staff on the phone and staff in store are clueless despite them making fun of the other for not knowing anything. I went online and read the official Xfinity box reference guide and in-store staff insisted it was wrong. Of course the guide was correct and the staff were 100% wrong. I cant believe something as simple as number of tuners as listed on the spec sheet would be something they would argue about.

Fast and easy service, great customer service

Helpful, we got right to the point, and they did a good job managing around Covid-19 restrictions.

My plan was about to expire. I called in. The agents were of no help. I went through like about 5 of them still no help. We couldnt understand each other. They eventually gave me a wrong package plan. Very unhelpful i decided to drive in by person.

Exceeded My Expectations....By A LONG Shot! I never thought Id say that about Comcast/Xfinity, but its true. I had to exchange some equipment and based upon previous experiences was dreading the visit. I arrived at the Tacoma location and was greeted immediately by an agent. William took care of the exchange in under FIVE minutes! I arrived at 10:30 and was back in my car by 10:35.

Staff helpful and speedy.