I miss Advanced Stream. Nothing but trash internet ever since being forced to switch to Rainier connect. Not worth the frequent disconnect, not worth dealing with their 24/7 service. Straight up not worth it.

Our family has been with these guys for years. So grateful for Rainier. Very affordable! I probably only called them twice in the beginning of service but never had any problem or need to call them. Very satisfied customer.

This company has great customer service. Every time I call they are polite and patient. I love this Company. Frank was very helpful.

Worst ever. Period... In my opinion just as dam bad as Comcast....😭

I would literally give ZERO stars if I could. I’m so over Rainier Connect. I’m writing this on my phone as I currently sit here while my internet has gone offline again for the billionth time. I’ve had them for years but the last year has been horrible. My internet is constantly dropped or slow. I’ve called probably close to, if not at least, 20 times. No one can fix it. I get a different answer every time. The techs and customer service don’t seem like they talk to each other. It’s just absolutely ridiculous. One tech even told me I need to switch the cord on the back of the modem to a different port every time. Does that sound like a viable solution? I had to finally demand they send someone to my house to look at it. After that it seemed to work better up until about 2-3 weeks ago and the problems are starting all over again. I haven’t even bothered to call them because it gets me nowhere. I really wanted to support local business on this one but I’m going to have to go back to Comcast because I need reliable internet especially since I work primarily from home. I used to recommend Rainier to everyone but now I will adamantly warn people against them. They are so frustrating.

Weve been using this for over a year now and decided to switch off. The price is high for what youre actually getting. Internet connection often gets lost and speed test results are always much lower than what youre actually paying for. Customer services are great, but its just their internet thats not worth your money.

Offers one year promo rates, then go up rather a lot. The service isnt the best, but does the job. Customer service has limited call hours and is slow to reply online. I had a charge that I was told was dropped, and it wasnt. Im overall not satisfied, but all internet companies pretty much suck, and there arent many options.

Ever since we were forced to change from Advanced Stream we have had nothing but issues with Rainier Connect. Cable is fine through them but internet goes out every week or so. Its so frustrating cause everything relies on the internet nowadays.

Stay away. It seems they are toggling certain members. Our service was fine up until two months ago. Customer service is no exception either. The techs dont call back and the ladies answering the calls are subpar.About two months ago our internet started lagging terribly. My boyfriend tried calling multiple times to figure it out and for two days it got better then again constant lag. We stopped using the wifi with our phones and hardlined the TV to it. The only thing its used for is YouTube. It consistently stops every 1-2 minutes to buffer. We tried to tough it out but it just isnt worth it. My parents left them years ago and we should have followed then.Money stolen from months of practically no service. I suggest going to century link. They have some great deals going on plus fiber.

This is a pretty conflicted review. On the one hand, I give Rainier Connect a 5/5 for service. Ive used them for years, and they always provide prompt and helpful service from an actual human being. No hours of phone trees and tech support scripts to wade through before you get assistance on your real problem; compared to Xfinity or CenturyLink, theyre a breath of fresh air.On the flip side, Rainier Connects equipment and actual technical capabilities are just second-rate. I ultimately had to cancel when I began experiencing upload speed issues that their techs were unable to resolve. To their credit, they had what felt like a whole team working on just my problem, but after two weeks of barely being able to do my remote work, I just had to go another way.If these folks ever get the funds to upgrade and can begin offering improved service in the UP area, Ill be one of the first to switch back over.

Good service. Very easy. Great customer service and follow up on questions. No billing hikes....Looking at that rating discrepancy makes me suspicious that the 1stars are from Big Company bots trying to squish them down...Anywho, if you have a choice, Rainier Connect is a good one.

The Internet has been shoty for a couple of months they have not resolved the problem even with calls to customer service at least every week.Edit, issue resolved

*will update when my issue is resolved. Been waiting for a supervisor tech to call me about my internet service, been waiting PATIENTLY for a call back.** UPDATE** GOT A CALL BACK AND GOT MY INTERNET CONNECTED! IVE BEEN WITH RAINIER C. SINCE 2017 AND HAVENT HAD A PROBLEM WITH THEM. SERVICE (before covid) WERE VERY NICE N GREAT CUSTOMER SERVICE, ALSO ON THE PHONE. MY ISSUES I HAD WERE NON COMPANY RELATED.

Unfortunately Rainier Connect is unable to provide a stable and high speed connection for small businesses or any of us working from home.I have regular service interruptions in addition to my speeds dropping to 50% or 25% of what I pay for. I would advise any individuals with actual internet needs to STEER CLEAR OF RAINIER CONNECT. Just a terrible product overall. Theyre overpriced for their mediocre speeds they cant seem to consistently keep up. Also, where are downtown Tacomas 1GB speeds? Switching to another ISP as soon as I can.The disappointment is the only consistent thing about their internet service.

These guys deserve no more than 2 stars. The quality of the internet is great when its actually working. Ever single day though for some reason, our internet goes out at least once a day. Its extremely frustrating. I would not recommend.

Worst internet EVER. AND I MEAN EVER. i am a gamer and use this wifi and it is HORRIBLE, RANDOM OUTAGES ALL THE TIME, AND DONT EVEN TALK TO ME ABOUT THE HORRIBLE PRICES FOR 5 MEGABYTES PER SECOND AT $50!!!!

Great service, theres someone always ready to pick up the phone. Theres been a lot of work on my street and place, so any issues that have come up, they quickly respond, and fix my issues.

Excellent company. Way better than the big guys. Great service and technical support.

Great local company. Good customer service. Reliable services.

I am a 10+ year customer of Click Cable. Rainer Connect has taken over and they are great. I am here to write about their customer service. I’ve had an issue with my box for almost two years. I didn’t want to get a new box because I didn’t want to lose a Documentary that is recorded on it. I explained this to the tech when I called when I had come to end of dealing with the issue. He looked up the documentary and found it for purchase on Amazon. I had not even thought of this. Thank you again Tony. The guy who delivered the box was also very great. (Didn’t get his name). The only complaint I have.... they gave me a newer remote that does not have the skip ahead (similar to a fast forward) on the newer remote. UGH!!!!!! I HATE COMMERCIALS!!!! I record shows, never watch live...that’s how much I hate commercials!!! I called today and said they still have the older ones....but have to call on Monday. Thanks Rainer Connect. You guys are awesome.

Sent a bill for my client on a Friday. It was late and they will charge 10 $ for restart. It is now Wednesday. I am sure they have gotten the payment by now, but told her it will be on by next week. Now I know not to switch to them.

Service was great! Just a little disappointed in quality of food. Soggy lettuce and hamburger meat tasted like it was at the end of its serve by date

Best Internet Service provider I have ever worked with. No surprises, super easy billing that is also timely, virtually never a single outage or brown out of bandwidth. Responsive and quick to pick up a phone even though Ive rarely ever needed to do that. I suggest buy the modem, I did and that has helped a ton with moving around town. Going to miss them when I leave. Great signal for little money, and doesnt hit those busy walls like you do with other ISPs. They also arent going to make the excuses like the other ones do either. Never thought I would run into an ISP that did better than Knowlogy in Alabama, but I did with this one!

I loved click but ever since switching to rainier connect they have been terrible My elderly mother has them and before COVID she paid her bill in cash or at the bill pay machine so since COVID she has not been able to pay her bill because they don’t accept payment over the phone and no way to pay cash so anyway I was going through her bills and seen that the bill is $1,400 how idk they said late fees and other fees is why and that she has to pay all this month or disconnect and for someone who is on a fixed income that will not be possible thanks for having my mother crying because she can’t pay a dang cable bill please fix the way you can pay besides automatic bill robot that won’t let you select how much money you can pay looking for another company that doesn’t have rude teenagers answering the phone and conducting business

24/7 support, yeah right. Of course I only have issues when the office is closed. I have called in three times now to the after hours support line. Yet I keep losing my internet connection. Just called in again and was told that they could not help me until Monday. Why say you have 24/7 support if real assistance is only available during normal business hours. Go with a different internet provider.Update, dont bother they do not and can not provide reliable internet.

I have never had worst internet ever terrible connection speeds and way over priced for what your getting out of it.

I want to thank Phillip for doing an outstanding job in setting up our service. A job well done!

Love the bread here! Staff is great.

The worst internet I have ever had and Ive had dial up before.

Our wifi hardly works its constantly stopping we have to restart it more then we use it. But its the only place that services our area. Please figure this out

I am 80 and on a fixed income and they just slapped me with a 3,000 dollar bill. They said I had to pay immediately or they would sue me for the bill and they will cut me off of cable. Their customer service are just a bunch of teens and young adults, and this is probably their first jobs. I don’t know what to do? I never even got a bill for the last 4 months. Is this their policy on doing business? Am I alone in this? I heard TPU made money on this deal. I also heard Reindeer connect also bought up clicks lines so they can sell to Comcast and make millions. I wish someone could help me. Dear Lord.

I dont find the service to be of good value. every single day for over a week 30% of my service goes out at 10:45. i have 2 tvs one has HD one does not. i use the one without fairly often. when cable goes out on it they tell me to go watch the tv with hd until its fixed. i am sick and dont just go do things, i am stuck in bed quite often. 75% of the time. so this isnt of much help.

Rainer connect is fairly good, but there are some drawbacks. My internet drops from time to time. The price is a bit more than Comcast internet. The customer service is usually better. Occasionally tech support will be a little less helpful, but for the most part the tech support is decent. The staff is friendly and I can usually get a real person. One thing to consider when looking at an isp is how much internet you need. Many complaints may be due to people not buying enough bandwidth and then having too many devices using the net at once. Not to say that is always the case, but it is something to think about. Rainer connect is not perfect by any means. It is decent internet with a few issues here and there.

If I were able to give negative stars, I would. What I do not like about this business? Poor quality. Poor value. Not professional (as far as office personnel) Their Techs were relatively responsive. Just unable to make their product watchable.Dealing with Click/Rainier Connect has been an overall horrible experience.If you read this and still choose to do business with them? Its on you!

Informed today, by Rainier Connect, that leased modems can often times be returned/used. If you lease a modem from them, there is no guarantee that you are receiving a new device. This was only made known to me after several questions into their lease option. They need to be up front about their leased hardware being used.

Im not a tech savy person, i had hours of crazyness trying to hook upmy device. Matthew at rainer conn. took the time to walk me though it.without rainer/matthew id still be trying to figure it out.a huge THANK YOU to you guys!!

Everything was great when I went to sign up but now that I want to cancel, nobody has answered the phone nor responded to my customer tickets. Poor service. Nobody will transfer you but leave a message for you. Dont use them.

Literally the most amateur hour company I’ve ever dealt with in my life - we were forced to use this trash service because the building we rented didn’t allow Comcast .They charge more for 100mps than Comcast does for Gigabyte speed . Their technicians are lazy sacks and won’t pick up their pos routers when you finally are able to escape their horrific service . We have been dealing with them for 2 weeks just for them to pick up their GD router- literally incompetent.This company made me want to live without internet .

Im 73years old. Worked in the public service industry my whole life. This company has the VERY WORST customer service I have ever dealt with in my entire life!. Click never should have sold it to this incompetent group. LB Johnson

Great Tech employees. Very knowledgeable.

They take too long fix wifi after outage very bad quality and always having problems

Now, streaming content from RC cable channels, such as TCM, is not working. Pay for content you dont get. Such a deal!

BRING BACK ADVANCED STREAM!!!!!!! Rainier Connect is horrible. Nothing works, including the employees. They can’t be counted on for anything and there internet sucks.

We were forced to switch to them and we hate it. Our internet goes out every day, several times, for a couple minutes at a time. When we call them about this they say everything looks okay on our end, must be on your end. We never had any problem before switching to them, but this has gone on every day for 10 months now.

Loved Rainier connect as an alternative to Comcast and their terrible customer service. Friendly service and month to months contracts with no hassle

Captioning is a joke. First letter of one word connects to last two letters of next word frequently.

They scammed me out of 29.43 because they switched the billing cycle. When I asked for a break down of my previous payment they said they no longer had information from click cable. When I ask to talk to higher up they said they couldnt do that either. I wouldnt deal with this company. I wouldnt be referring no one here either

They never warn ahead when doing routine/scheduled maintenance, thus cutting off anywhere around 6 hours of work time for us using it.

Been a customer for about two years, have not had one issue. not once! I have had all of the major providers and always had issues. Rainier Connect has been trouble free; quick to install the service, answered any questions I had, doesnt have a data cap, and can pay the bill online. all in all, the best value Ive ever had with an ISP.

Do not expect technical support beyond turn it off and back on. They simply dont have the expertise to deal with complicated situations. I found it easier to buy a new modem than to deal with their service department to fix the one I was provided.

The worst isp (besides comcast). Prices are insanely high, no price matching, customer support takes forever, do not use rainer connect, just get centurylink for 1/2 the price (not joking),

Since they’ve gone to ranier connect Walk away from this company 18 years of with Click lasted four months with rain or connect I’m out

My remote still not working.

Been with them for 10yrs and still, really like them.

Ive worked with Rainier Connect for years. They have a professional staff thats is helpful and very knowledgeable. Pricing is very reasonable.

I love Rainier connect. We have had them forever and always have amazing service! You can’t beat the price!

5 star customer service.4 star prices.3 star product.If you want ultra reliable connectivity go elsewhere. If this is for your 65+ y.o. parents who need hand holding, look no further.

Great service and helpful customer service

Apparently Rainier connect is very piecemeal as far as their availability to customers, so much so, that even in some apartment complexes they will service some buildings and not others. Not sure what thats about but if youre looking to get affordable internet service just know that they only service the 1800 block and above in Tacoma.

Been with Rainier Connect for many years, can’t even remember, for as long as it’s been in Tacoma. The company bought out Harbornet, which I signed up for after my dissatisfaction with Comcast.I like Rainier Connect. Good service, nice people, reliable connection. Thanks.

Just missing some swings..

Not good.

Addressed significant issues, responded professionally. Changed review.

When Raineer Direct took over Click, we lost all radio stations, the movies are not good ( generally B movies), Frequently programs dont match titles. Very hard to contact.

Excellent service.

Great experience setting me up and continuous up time for many many years since December 2010 to 2019 with probably 2 down times. Im a business customer. Great price. I use it for internet phones and general use Internet. Good customer service. When I call I get to talk to someone and they let me know that one times recently that the area was down and would let me know when it came back up. They will help me trouble shoot too!.Thanks You!Ronald Lo DDSTacoma Dental Group

They took care of a very complicated account situation with grace, respect, tact, and above all, efficiency and effectiveness. This was so much less painful than it could have been. (Ex housemate refused to cancel the existing internet service so new service could go into the name of the remaining housemate. I have no idea what their billing department eventually said, but the ex housemate finally saw fit to do the right thing in this regard. Kudos to Lauren.)

I have only had this comapny for a month or so but so far, I have not had any issues with outages as others have complained about. Maybe this will change but for now, I have been very satisfied with both the service as well as the customer service. They are always very polite and accommodating. I will update my review if I ever have a reason to. As for now, they have been great!

Dont listen to the Comcast trolls. These guys are great. Rainier connect offers reliable fast internet service that is no different in quality than Comcast. Only, with Rainier connect, when they say unlimited internet, it IS TRULY unlimited with no data caps, no extra charges, and no throttling. All for 99 bucks a month. And my bill hasnt changed in 3 years. If you live in Tacoma and youre signed up with comcast, youre wasting your money.

We have Rainier Connect for our business in the Port of Tacoma area. To say that their service is horrible would be an understatement. Nearly everyday we have either our phone or internet go down, sometimes both simultaneously. Weve had them out to fix the issues numerous times without any improvement. Today our phone went down again and the person who answered the phone when we called to report this, stated that it was likely a wiring problem in our building potentially caused by rats or some type of animal chewing the wires. It doesnt take much common sense to know that if that were the case, our service wouldnt be out intermittently, it would simply not work considering wires dont heal themselves! Needless to say, after a few consistent months of struggling with one issues after another on a daily basis, we will be switching our service provider. We operate a logistics company, so phone and internet is vital in operating our business successfully and it is beyond frustrating to constantly have the same issue with no real answer as to why.If you have ANY other options when it comes to service providers, I would recommend you chose them versus Rainier Connect and avoid the frustration. I always thought you couldnt be worse than Century Link, but Rainier Connect may just give them a run for their money in terms of the worst service provider. The only positive thing I have to say about them would be that their service tech is friendly, though I dont believe he truly fixed anything.

Ive used them for a total of maybe 5 or 6 years. Im just moving to my 3rd residence while using their service so I cant speak to their service in north Tacoma, but Ive lived Stadium District and the south end. So far, I have had zero problems with my service. Phone calls to customer service are answered quickly, I am always helped in a courteous, professional and timely manner. They are installing my service with my most recent move for free (Ive never heard of that with any other company) and even when I had to email them to try and move my installation due to an interview for a job opportunity at the same time (with one days notice) unfortunately there werent any other times available, however the cs agent still made a couple provisions to make sure I could still try and recieve my installation during that same window. AND the agent even sent me an email wishing me luck at my interview! My emails to customer service are always returned within hours... hours! Not days. Not an automated email saying a ticket was opened. An actual real person responds within hours. I will cry the day I move somewhere they cant service and I get stuck with xfinity or century link :(

Nothing but the best service from this company. I wish they serviced the area we moves to. Thank you guys for the best year of internet service!

I love Rainer connects service the location of the office could be anyplace and it would be better than where it is

The internet is better then comcast

Wanted to reduce costs so downgraded the land line to the $9.99 package, this ended up costing me $3.00 more that the previous phone package. The $9.99 basic digital phone ends up costing more than the $19.99 Enhanced Digital Phone through taxes & fees and this is something that Rainier Connect should have communicated to me. I was told that switching would lower my monthly cost by $10.00, but its actually $3.24 more. You have lost a customer and you dont even deserve one star.

I have had the internet for 3 months almost. Two of those months were spent going back and fourth with tech support because every hour of the day my internet would go down for about 20-30 min. I work from home, this means emails crashed, spread sheets lost at random I had to take several days off work to have a tech come and do nothing and nothing would be fixed. Finally they give me an older modem and it works and they promise me that I wouldn’t have to pay anything until August. It is literally the 15th, I got no emails that my account was passed due and they badgered me by phone for weeks to plug in the modem that didn’t work and then shut my account off this morning claiming I was passed due and the bill the tech guy gives me is totally different than the one in email. These people have lost me money and cost me money driving back and forth and loosing clients. I would never use these service.

Nice when you need to pay your bill.

Customer service and fair pricing

I get the upload/download speeds I pay for without promo rate shenanigans or long-term contract silliness. Cant say that of any other ISP Ive had. I recently had to make a call to tech support and I got a real person right away who was friendly and quickly diagnosed the rather tricky problem I was having.

Great internet company. We have been with Rainier connect for over the 10 years! Great service!

The customer service team is nice but my internet often goes out and will stop working at random times. It is very annoying. I had net venture previously and they were the best with customer service and connection. Too bad they sold out to Rainer Connect.

A far better company than Comcast. Good product, great prices and nice employees.

I did speed checks often and got what I paid for. Moved and now stuck with Century Link in Orting. Man I wish I had Rainier Connect Back. They speak English on the phone and had fair pricing.

We had them for over two year and never had a problem with our service and customer service is wonderful. I wish I had them still but we moved out of their service area. We have Comcast now and I hate it, extra fees and horrible customer service.

The only reason I even use their service is because my apartment makes me. Absolute trash internet service. Random spikes without internet especially at night. Outages take days to fix. If you have a choice when picking internet do not pick them.

Its time to move on. My internet is constantly crashing. Im writing this review on 4g because guess why? Thats right my Rainier Connect Internet aint working. Ive made about 4 calls to their tech department in the last 9 months, who are really friendly, but cant support their tech.

If youre not completely forced to pick this trash can company DO NOT.

Overcharged. Slow Service. Had Net Connect for a decade with no problems. As soon as it went to RC it went down hill. Advance Stream has been great for me.

Been a customer for two years never had any issues. Seems to be a good local choice to me.

I dont like it. I have seen it go down to 400 kilobytes per second (download) which is honestly the worst ive ever seen. I have had to unplug our router, then plug it back in multiple times. im getting sick of this and i hope you guys make it better. 1 star well deserved

Service fails every evening. Tech support asks the customer to fix his own problems. Worst service I have ever experienced.

At one time, this was a 5 star review. Ive been with Rainier Connect for years, but its time to move on. The people in the front office are very nice, but tech support lies through their teeth. The problem is NOT my computer. The problem is that RC has bitten off more than they can chew. What used to be good service is now nothing but poor connectivity issues. Multiple hour night time outages every month or so, but no admitting that theyre down for maintenance issues, AGAIN. No, its Seems to be a problem in your whole area. Someone must have hit a pole.. I also get You have no internet connection screens all the time, when Im ALREADY connected to the internet on multiple tabs, on multiple browsers. Even when it opens the requested site, I spend half or more of my time waiting for the spinning wheel of a one lane highway to stop. Dont know where Im going, but its time. It is so time.Down to one star now, as I sit here, AGAIN, waiting for hours for service to be available. Too bad its Sunday. Ill have to wait until Monday to start calling other providers.We have now achieved a new low. Out 2 nights out of the last 3. Can they manage to f*** us all again tomorrow night and make it 3 out of 4? Stay tuned for another exciting episode of How Hard CAN Rainier Connect Suck?. Worthless rooster suckers.

Company has been bought out, now service is below average, as slow as dial-up. I switched to Comcast/Xfinity. I hated to switch, was happy to support a local company, but needed reliable service. They didnt even have enough respect and appreciation for their customers to tell them there had been a change. I think customers have a right to know, especially when it affects the quality of the services paid for, instead of leading them on to think that their modem is the problem.

Great internet service. Customer service is great but too bad they cant take payments. Online payment system needs updating. Very slow and frustrating.

Scum. Avoid at all costs.

Friendly staff, and were quick to help out.

I like their service and helping me out to get the most out of their services

I enjoyed the service that Rainier connect gave me and everybody was very helpful

Honestly I needed a new router/modem brought out to me and they refused to send a tech out. But instead are making the three kids and I load up to drive all the way to there office. Customer care is lacking. I worked for wave broadband and would send techs put upon request.

Poor customer service and tech support. I spoke with a tech agent who advised me that I just needed a new modem. He sent me a list a approved modems. After I bought one and called back to install, they told me that I also needed a router (which he did not make me aware of) and that all of this won’t help my internet connection. Then I asked to speak with customer service so I could figure out what my plan was and to see if it would benefit me to upgrade and to figure out why they told me to purchase a new modem if it wouldn’t help my internet speed. She was incredibly rude and told me that if I wanted details about me plan I can go log-in online. Kinda hard to do at the time with my internet down....Currently shopping new providers. Would NOT recommend. The first two years of internet from net venture were reliable but the last 2 years it has become steadily worse, with frequent lagging and cutting out for hours at a time.Go somewhere else for internet.