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Orangetheory Fitness
15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
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Orangetheory Fitness

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Ch
Review №1

Great place to workout where you can walk in and not have to think about what your going to do for the day. The workouts are always varied but challenging. They have some of the best trainers (Elizabeth is my favorite). The front desk staff is so friendly, Steven and Jorge always have a smile while they are checking you in. Everything was very clean before COVID and even better now. An added bonus you actually meet new people and make some friends. I have been going here for three years and if you come on a regular basis you will see results.

Su
Review №2

Love working out here! I’m here early in the morning and the studio assistants are bright and friendly! The coaches are so helpful and encouraging. It doesn’t take long to feel like one of the family.

Lo
Review №3

I love coming to this Orangetheory location. It’s a great workout but this location has the friendliest and best staff and coaches. They really make it enjoyable even on the days you don’t feel your best or feel up to the workout. They are so helpful and understanding. Love it here.

Ad
Review №4

OrangeTheory Fitness is a great group fitness experience. You get the benefits of personal training but without the pressure because it is in a group setting. The staff are always so friendly and helpful. They put effort into knowing each of the members and welcoming new ones.The workouts are challenging but doable and with the guidance of the coaches, we continuously set goals for ourselves, crush them and set new ones. The workouts can be difficult but there are always modifications available so that every member, no matter the fitness level, can maximize the benefits from exercise. The templates are preset and the same around the world so you can go to any location and get the same workout without over thinking it.Head Coach Jen is so talented and amazing! Her playlist is awesome and queues up just the right beat at just the right time. She provides consistent coaching through encouragement and motivation to us to help achieve our goals and build confidence in ourselves. Her positive energy is the best way to start the day and be great with it.#practice #progress #perform

Ma
Review №5

Orange Theory, hands down, has been one of the best experiences I have ever had.It took me almost a year to signup! I was so scared to do any group workout. Plus, it just seemed like something I wasnt going to be able to accomplish physically.I watched so many YouTube reviews on Orange Theory and always thought, oh, I need to already* be in shape to do something like this... that is NOT TRUE! Everyone and anyone can do these workouts... is it hard? Yes... but can you do it? YESI wish I had signed up sooner, so I am writing this review to tell everyone who is considering it to do it.Being in a group setting is surprisingly an enjoyable and encouraging experience. Everyone is there for the same reason, and there is no comparison or shame I have felt by anyone taking the class alongside me whatsoever. I think in any standard gym setting, people (at least I do) worry about people staring at or judging them... you do not feel that way here, and it does feel like a we are all in this together environment.I have always felt so encouraged after every class and genuinely feel like I was able to accomplish something that I never thought I would be able to accomplish.I was always so scared to push myself at the gym while I was working out because I just assumed, you cant do it, so there is no need to push yourself... at Orange Theory, the trainers always encourage you to do your best and believe that you can always give a little more.I didnt know I could run an 8 min mile because I never had to courage to try, but at Orange Theory, I was able to!.I am being pushed outside of my comfort zone on the strength floor, running faster than I ever thought I could on the treadmill, and getting better and better at rowing every time I use the machine. I am learning how to exercise, so I will be able to take what I know overseas and apply it to my workouts there.I leave Orange Theory every day feeling more confident in what my body can do and learning how to believe in myself and accomplish my goals. The only thing stopping you is you.I am going to miss Orange Theory when I move abroad. But I am so grateful for my time there!I wish I could bring Orange Theory and the staff/trainers with me! They are the best.

pa
Review №6

Great place, coaches, staff, and community. Every workout is different, making it fun. HR monitor also a plus, as there is an objective sign of the effort you’re putting in.

Ni
Review №7

I have been a member at OTF Sugar Land for a few years and Im still as pumped to go as I was when I started. The staff is superb and all of the coaches are amazing. If you are looking for a group workout with individual attention and workouts that are always different give OTF a try!

Ra
Review №8

Best HIIT workout you can get. Love the amount of times available throughout the day to get your workout in. Glad I joined.

Ne
Review №9

I love working out at OTF. I love my 5:45pm class especially coach Megan! Shes THE BEST!!!! Front desk staff are also super nice and professional!

Ta
Review №10

This is a great facility. Clean with a variety of machines and friendly staff. I highly recommend.

Ja
Review №11

This is the best gym Ive ever been to. You will literally lift with or next to every type of person imaginable. You will see professional body builders, power lifters and models and if youre like me you will be embarrassed that there a multiple women that squat over 100lbs more than you haha.

De
Review №12

This place will scam you $28 for not showing up to your first “free” scheduled class. I was not able to make it and they did not want to refund the charge even though I did not use their services. Total money hungry place and it was very unfortunate as I had not experienced this with other gyms EVER. The SPENGA Sugarland gym didn’t do this to me at all. They’re not as money hungry as this OTF. This is so disappointing as this was a place I wanted to try out but I’m never going to because I don’t value places just taking your money like this. I recommend not going here due to no one even WARNING me about this charge and it was non refundable.

An
Review №13

Disappointed that Ive had another terrible experience at an OTF location in the same week. Jen the Coach was extremely unprofessional and rude. I do not recommend this location.

J
Review №14

The staff is friendly and helpful, and OT has an excellent workout program.

Ti
Review №15

Good place to find friends! Very social people and a lot of help.

Ti
Review №16

I love the welcoming staff and upbeat and encouraging coaches! They have cheered me on and challenged me to pick up weights that I didn’t know that I could lift-but they did! I also enjoy the camaraderie with the others around me. I lost 20 pounds in 2020 even with Covid because of the online provisions. You’ve got to give it a try.

zu
Review №17

I am an unlimited member since 2017, I been to soo many locations but this is the worst location to go ever. Non professional, Steven was one of the front desk members who was rude and non cooperative.Highly disappointed by this locations service.

Lo
Review №18

OTF is a great place to keep you accountable and motivated when it comes to reaching your workout goals. The group setting when working out allows for zero “cheating” hence no slacking off or skipping an exercise, because everyone around you can see your progress. They also don’t make it an easy task to cancel classes- you’ll be charged for canceling last minute- but it creates accountability. No more “maybe tomorrow” kind of excuses. I enjoy my experience here and I’ll keep coming back

Do
Review №19

Good place to work out.

Fr
Review №20

Highly recommended! Always feel welcomed at the gym. The personal trainers know what they are doing and teach well. Not too restricting, just want to see you reach your goals!

As
Review №21

Coach Sydney subbed at the west U location and I liked her so much I drove 25 minutes to take another class with her. She’s really good at being on checking your form and giving you alternatives for orthopedic restrictions.

lo
Review №22

Clean facility. Great workout. Attentive staff.

la
Review №23

I was a member of Orangetheory for several years. I absolutely loved the work outs and most coaches were energetic and helpful. I even talked several people into joining. To be honest, the staff is what made me seek membership elsewhere. I was rarely greeted at this location and got tired of them asking me for my name when they have clearly seen me several times. I even got texts saying we miss you...are you planning to come back when I was literally there a few days prior to the text. When I cancelled my membership no one even reached out to ask why. Its hard to accept mediocre customer service when you are paying a premium price for membership.

Ru
Review №24

Great coaches guide me through a varied workout. I appreciate their energy and encouragement. Couldnt do it alone.

An
Review №25

Awesome workout. Very motivating

Ki
Review №26

Mostly the cardio based workout theme and the coaches - even though you get out what you put in... they are always there to assist and help with body mechanics when needed.

Je
Review №27

It was encouraging to have a coach that was motivating, understood individual limitations, and provided modifications to certain strength moves. The atmosphere was energetic and I felt I was able to focus on myself, even if it was a group lesson. Coach Brenda Boyd is awesome!

Ma
Review №28

Great staff since the front desk till the trainers super kind and really care about you. Orange Theory really works with every single muscle and give you results. Its a program that requires consistency but its super helpful.

Li
Review №29

Awesome workouts, always different, always challenging. The entire staff from front desk to coaches to management are very motivating, encouraging, welcoming and supportive. Best place to workout ever!!! I’m so very grateful and thankful for OTF!

Ch
Review №30

It always changes and focuses on different styles of training, as well as muscle groups. Even being injured, I had multiple ways to modify and still work my other healthy muscle groups.Also- ROSE, is the most amazing coach Ive encountered! Her liveliness, her clear way of explaining exercises and her ability to keep an eye on everyone and kindly correct us while keeping the class moving, was impeccable!

Ja
Review №31

So, it’s a nice place to workout. However I did not quite liked their payment options. First you need be billed to cancel it, when you cancel it you need to be billed one last time. This is so annoying.And managers doesn’t really care, all they we can’t do anything about it...

Si
Review №32

Love the family environment. Everyone is welcoming. Classes are challenging. Great music and great coaches that push you to complete the workout and meet your goals.

ka
Review №33

I love OT Sugar Land! The coaches, staff and people I work out with are so supportive of my goals. I look forward to all of my classes even on days when Im feeling tired...Im always so grateful to be in class these days after feeling the energy of the OT Sugar Land Team! Shout out to Coach Michael - his style of coaching and playlists encourages me to stay focused on giving it my all. 🙂 Also, a shout out to Madison who works the front always so sweet and helpful - thanks girl!

Ne
Review №34

I started Orangetheory 2 weeks ago and LOVE it! It’s an exercise regimen that I’m able to do with my daughter who is a minor (15) and I enjoy the full circuit training. I initially thought the idea of posting results would be intimidating, but now love how motivating it is...it keeps me pumped and yearning to keep pushing.

Ja
Review №35

Great gym! Great equipment and amenities I recommend this gym to everybody. I was pleased with the service.

Es
Review №36

I love the workouts. They are different everyday and focus on strength and endurance. Im never bored. I love the instructors. They really cheer you on to hit your Splat points. The front office staff is friendly and always greets the customer by name. The members are friendly too.

Hi
Review №37

I absolutely love the classes here. I really feel like I am getting the workout that I need and also able to push myself to my limit. At a regular gym- I dont do well with pushing myself or sweating, but here I accomplish both. I drench myself on my way out and also overall feel so much better about myself. I look forward to pushing myself every day. The coaches are amazing. They always push you and motivate you. The music is very upbeat and gets you going. Although the membership is a little expensive, its worth every single penny. When you feel like you are getting the workout your looking for, get challenged, and motivated, then its definitely worth the membership fee. I am excited to be a part of the #orangetheoryteam !

Ke
Review №38

This is absolutely has a wonderful, welcoming feel that is suitable for everyone. The trainers are experienced and very knowledge about fitness

Ry
Review №39

I attended because I won 3 free classes in a raffle. I’ve always wanted too, but I considered the prices to be a little too much in my opinion. After my first workout I can honestly say that this place it totally AWESOME!!! Not only will I complete my final 2 classes, but I will definitely become a member. Completely worth the price!

Ze
Review №40

Love this place! They are super friendly and supportive. Instructors provide you with a full body workout that you will feel immediately.

Am
Review №41

I just started working out at OTF this month. Each time I walk out of there, I feel like Ive had an awesome workout. Its fun and challenging and Im never bored. The hour flies by. The instructors have been great! The really cheer you on and get to know everyone by name. I love that I can walk in and know I will get a good workout without me having to plan or think about what to do.

Jo
Review №42

Orange theory is a hour long workout that you would not do without the help of a coach, trainer or an excellent workout partner. You can expect to push yourself out of your comfort zone and most definitely get one hell of a workout in. The point is to get and stay in the fat burning zone (Orange) for as long as possible. Dont be afraid though! Your trainer will get you there gradually. You will wear a heart rate monitor that will display each zone, heart rate and calorie burn for the whole session that way you can really see how much work you are putting in! Youll also know if your cheating yourself rather then giving it all youve got.The first 2 sessions for newbies are free and must be used within a specific time period. Also space is limited so DO NOT expect to just walk in and join a class at your desired time slot. You can call ahead and check for availability and ask for whichever class time you want as long as their are slots open. Also I just noticed today you can find the schedule on their website and it will tell you the availability for each day.This is not a typical gym where you walk in to lift weights or run on a treadmill( although you will do both of those) X amount of people can fit into each class so disregard the first review although it could have been explained better to avoid that persons frustration. All walks of life take the classes so dont be afraid if you are just starting your journey or you want to step up your fitness game.

Ci
Review №43

Fun workout, I like that its a one hour no-nonsense session, Im in and out and dont feel like I wasted any time. The workouts are challenging and creative, I dont feel bored. Overall this is a good use of money for me!

Ka
Review №44

It’s a great mixture between cardio and strength training. I believe I work every muscle in my body. Brenda, the trainer was great, Ebony who was the associate that I met when I entered was friendly, well informed, helpful, and attentive as well. If I had the space in my budget to join that day I would have.

La
Review №45

Newbie here at OTF and I love it. I got up at 5AM and worked out because I was actually excited. I haven’t ever been able to do that. Staff, coaches are super friendly and also another thing I like is every workout is different.

Ga
Review №46

This is actually from my husband Ray. Posting here because he doesnt have a Google account. Heres his OT reviewI like the fact that I can concentrate on working hard to burn calories while the coaches guide me through a challenging and energetic one-hour workout. Class starts and is over before I know it. At the end of each class, I can review my results immediately on a display and ask the coaches about any area of concern. Then I get to repeat class as often as I can.

Dh
Review №47

The hours are great for working moms, the workouts are always different and I get both cardio and weights in one hour. Laura is a phenomenal trainer and always pushes me when I need it. Ive dropped an entire dress size in the first 6 months and I dont even diet.

La
Review №48

Ive been working out at OrangeTheory Fitness for over a year and I am just as hooked as I was the first time I took a class. The workouts are never the same, so you dont get bored. I had two foot surgeries in the last year and the trainers were awesome with helping with modifications too. I love that I can show up and know I am going to get an awesome workout without having to think of what to do on my own. Cant recommend this place enough!!

La
Review №49

If I could leave a zero star review I would. The workout is amazing. The customer service is absolutely the worst I have ever experienced. And the worst part is they could have made things better by reaching out with a simple apology. No apology, no one even reached out despite me contacting them. Beware.

Ne
Review №50

I truly was a bit nervous, since I was starting fresh once again, after going through Chemo for 4 years and so my Doctor 👨🏻‍⚕️ gave me the Ok 👍🏻 To start working out 💪🏻 🏋🏻🏃🏻 again. I needed to be with a trainer and a place of encouragement and this was the place for me. I was welcomed, encouraged and I was able to workout on my own pase. Cancer is hard but I AM Stronger, with encouragement, knowledge, faith and perseverance You will Achieve Anything. Thank You 😊 Orangetheory and Many Blessings to You All Always.

Da
Review №51

This gym is very welcoming and family-oriented. The instructors really uphold their standards in the quality of teaching. They’re skilled and dedicated and caters to every individual no matter the level of skill they’re at.

Ro
Review №52

Orangetheory Fitness Sugar Land is totally awesome, I felt extremely comfortable from day one, the coaches and front counter staff are friendly and encouraging! I want to give props to coach Rose & Elizabeth, truly awesome individual’s! Coach Rose calls you out during your workout, so you know she is watching and you just get that feeling she is truly committed to you being successful. Coach Elizabeth does the same, both are very knowledgeable, motivating and inspiring! Thank you for what you do! Great place to get into shape, I totally recommend it!!!!Orangetheory Fitness Sugar Land, review number 2, I have never reviewed the same place twice, buuut I am so impressed with this place! The manager Jay does a great job taking care of the members, he has always been responsive and professional in dealing with any questions or concerns Ive had pre & post COVID-19, truly a great manager, he does an awesome job!! Next I wanted to talk about new coach Sydney, what a great coach, very attentive and high energy, she is all over the studio during class checking in with everyone and offering guidance when needed! she definitely pays attention to us members and if she catches you slacking, she motivates you to do better. She does an awesome job!! Keep motivating us Coach Sydney!

Cy
Review №53

Love this place!! Have worked out maybe 7x in total but love the energy. Customer service is always excellent! Melissa and Sarahn are very helpful and supportive in helping new customers...would recommend this place to anybody

B
Review №54

Awesome place to workout! Awesome coaches and staff that are always motivating.

Ev
Review №55

Orange Theory Sugar Land has motivating coaches that encourages you throughout the workout. Coach Brenda ensures she addresses all of your personal concerns and coaches you with alternative workouts. Very clean facility that ensures the equipment is cleaned after each class.

Dy
Review №56

Great gym! Great equipment and amenities I recommend this gym to everybody. I was pleased with the service.

Ng
Review №57

Today, I like and enjoy going here but the start was not smooth - the young lady who basically signed me up didnt really explain anything to me as I had to ask her - so what do you do here? She seemed eager to sign me up as a referral for herself and then done like she was about to leave for the day. I received two texts reminding me that my first class was on Tuesday at 5 am. I get there and it was to the surprise of the instructor and front desk person. Apparently she should not have signed me up for that particular class as my first class. Luckily, I was there early enough that she walked me through everything and I was able to attend. I will say though that Im not sure what my numbers mean exactly and the instructor explained things FAST, but I caught on to the machines, etc...Like I said, I do enjoy it today but the initial experience needs to be fixed, upgraded, changed, etc...

S
Review №58

Great coaches, very positive atmosphere, friendly/knowledgeable staff, and can work at ur own level and see progress/heart zone in real time. Great total body workout. Love it!

An
Review №59

Seeing a summary of results after each workout along with the coaching really motivates me during each session. I have trouble self-motivating when it comes to exercise so this is the perfect solution.

Qi
Review №60

I love the feeling of accountability! You’ll work harder having someone next to you motivating and pushing you.

Al
Review №61

This isnt a review for the actual workout since I wasnt allowed to do the workout - imagine that...I show up 20 minutes before the class to fill out paperwork and pay the workout fee.I dont live in Sugarland but I come here frequently and there is an OFT near my house in Dallas.I wait about five minutes because there is a line of people that dont appear to know whats going on - whether that is team members or potential new clients.When the team member behind the desk asks to help me I tell her I am here for the 8:45. She tells me I am too late for the tour of the gym and says I cant proceed. She tells me I have to be there 30 minutes before the workout.The gym appears to be a studio where you can see everything from the lobby. I tell her I dont really need a tour as I dont live here and I just want to pay the fee to workout.She says I need to take the tour to know what to expect and I have to fill out some paperwork. I can fill out paperwork in 1 minute but she still doesnt allow me to workout.So here is my first impression of Orange Theory Fitness.1. There is nothing on their mobile or desktop websites that tell you, you have to show up 30 minutes before your first workout.2. This place is appears to be ruled by insane corporate culture. There is a sign that says if you dont cancel your registered class 12 hours before, you will be charged a fee. So essentially, you are paying a fee to workout, and you are paying a fee if you dont workout.....3. If management does not give their team members the flexibility to allow them to make decisions at the ground level, how can they trust them to make their business grow.4. All their policies and pricing is hidden - no where does it talk about how much their plans are either for single workouts or monthly memberships. Additionally, if you work out at a facility and you are travelling and want to workout at a different facility - you may have to pay a Premium Fee5. While they may have the equipment and the resources to provide and excellent workout, they dont give their customers a chance to try it out. Seems like a doomed franchise concept.....And social media managers, please dont try to write to me to say hey, we want to earn your business - thats obviously not the case. This event happened in a room full of your team members and not one of them offered to say Hey - well be happy to let you work out, but you may not enjoy the full experience by getting here 30 minutes before. We apologize by not making that message clear on our website.

Sc
Review №62

Amazing staff and instructors. They are super friendly and supportive. Instructors provide you with a full body workout that you will feel immediately.

Tr
Review №63

Otf Sugarland is THE Best. The crew is always friendly, and the coaches are the best. Special kudos to the coaches with the hairbands snuck into their playlists...

Co
Review №64

Great work out sessions, trainers keep you motivated. The staff is super friendly and helpful. This is a great place to workout!!

As
Review №65

Poor customer service. Called ahead to try for the first time, arranged my schedule around the visit, and I show up and they try to charge $28 because Im a resident of a neighboring city (even though theres no OT in that city). Why didnt they verify that over the phone before wasting my time? No way Id pay $28 for a single class I dont even know if I like.

Ze
Review №66

I had to change my original review.Best workouts but their customer service sucks. Ive been going to OTF since Feb 2019. Loved the workouts and bumped my membership from 8 sessions to premier in just two weeks.This review is mainly about their app and customer service.First time I had an issue where I cancelled the class well before eight hours and it got removed from my booked sessions but I still got charged for it . When I talked to the studio manager (Angie) she said that she couldnt do anything about it and I will have to pay the no show fee as on their end it didnt show that I cancelled the class. I opened a ticket with app support and nothing happened to that.Today on June 11, I got charged for 4:30 no show and that class never showed in my app. I talked to the front desk and explained to them what happened, but no luck. I was told that Jay, the new manner e will contact me next day. Angie, the previou manager had told me last time when this issue happened to always text the studio when I cancel a class, this way I would know for sure that my class did get cancelled. Today when I didnt see my booked class of 4:30, I texted the studio on the same number at 3:35 and then again at 3:51 but didnt get a response and then at 4:40 I got charged for the no show. Repeatedly there are issues with the app and the studio doesnt listen to the complaints and your as a customer end up paying for the glitches in the app.Totally frustrating.Best workouts though

To
Review №67

These guys are great! You cant get fit on your own, at least I could not, and there is not a better value for professional fitness instruction and a plan to better fitness.

Va
Review №68

OTF SL is a great place to workout. Great staff and coaches.

Ra
Review №69

Positive atmosphere with Ezra(coach) and generally a fantastic location for OTF. Also the front desk is professional, no judgement, and just incredibly friendly. I would recommend getting a class with Ezra if possible!

Bi
Review №70

I love OTF in Cibolo. From the staff, to the studio, to the workout, it’s a great experience! The workout changes everyday and is a great way to build cardio and core strength. As a member who goes almost everyday, I can’t say enough good things about them.

Re
Review №71

OTF is a great blend of cardio and strength. The front office staff is friendly and helpful, and the trainers do an excellent job of motivating and instructing. Lori and Elizabeth in particular have done a great job helping me continue to get good workouts done throughout my pregnancy, while making sure that I didnt endanger the baby or myself. Jim, the owner, is honest and approachable. I definitely hope to return once things with the baby calm down!

Li
Review №72

I love the fact that every day is different, and that the workouts shake up my routine. Having the trainer give you instructions as the class progresses means you cant zone out, but at the same time you dont have to think about what is coming next.

Ja
Review №73

Amazing staff and coaches here! Highly recommend you become part of the OTF family here in Sugarland too!

Ar
Review №74

I had called a couple days ago to join, and was told that I was allowed to take a complimentary class since it has been a couple years since I tried it out. When I called back the next day to schedule a class, I was told that I couldn’t due to me taking a free class a couple years ago. I was considering joining but do not want to be a part of a group that can not keep their word. Its not a matter of paying for the first class, but the fact that I was misinformed yet they did nothing to fix it. I will take my business elsewhere.

Ka
Review №75

Great workout (for all fitness levels)! Clean studio and lots of classes at all times of day to accommodate any schedule.

Ma
Review №76

I love orange theory... it has helped me beyond I could ever imagine.. I was 2nd place in weight loss challenge and havent looked back since I was a size 10 when I joined now Im a size 4. I think that says it all....i

Sh
Review №77

Great combination of cardio and weights! Looking for a 215 class..that would be super helpful.

Ja
Review №78

Inviting & friendly front office staff; the instructors are fun, supportive and motivating; the workout is deceptively challenging & I love the way it makes me feel.

Be
Review №79

Great trainers and the workout is friendly to all levels of fitness!

Je
Review №80

After an OTF workout I leave knowing I am making gains in my endurance, strength and overall well being. The routine on the strength floor is different for each class and the variations on the tread and rower keeps my body on its heels. I like the change of pace which allows me to recover between sets while at the same time preparing for the next all out. Thanks OTF team for all that you do!

Ch
Review №81

The workout is intense, but the instructor was very helpful in making sure I did the workout correctly and encouraging me to do my full potential.

Li
Review №82

Love love love OTF! Everyone is so nice and the coaches are awesome--really motivating.

Ra
Review №83

Great workout! A little pricey. I wish they had a family or couple special.

El
Review №84

Extremely happy that I joined. Everyone is super friendly and the staff is great.

Je
Review №85

I have never used a team environment or fitness trainers so I was a little nervous but the experience was a great one. I arrived early to get the info on the equipment (as they explained on the phone when I called) and the monitor instructions. Everyone was very friendly. The workout was challenging but not in a bad way. It is really geared toward helping your level of fitness improve, not to kill you. Some good muscle discomfort the day after but no injury-type pain. I have had lower back injuries and hip strain in the past and neither of these surfaced. I returned for my next work out and signed up as a member.

Bi
Review №86

This is a great way to get healthy and have fun.I like the staff and other athletes, the variety of routines, the music, and the convenience!

Le
Review №87

Front desk at this location has to be tha dumbest of tha dumb....This location will swipe ur card without a thought...charge extra classes and say “oh we forgot to charge u”....how tha hell u Let somebody get past front desk to take a class They didn’t pay for?!!......EZRA is the only one who has great music & doesn’t just stand n one spot and direct the class...he has good motivating ENERGY..the rest are LAZY and boring....I can stay at home n my living room and work out if I’m gonna get LAZY & BORING. please believe other orange theory exist in Houston and HOPEFULLY they won’t steal and swipe my card without me knowing like SUGARLAND LOCATION did...if I were you I would check your bank statement *sips tea* BE BLESSED

na
Review №88

I like the energy levels of the instructor, I like the workout, I like the music and the ambience. It is an awesome experience burning carlories without feeling the pain.

Ca
Review №89

The worst gym I have ever been to. This place is about weight loss which I am not in to. Ive tried to cancel my membership not once but three times. And all of which this place will not let me. They have a bullshit 30 day cancellation rule before the billing date which I have tried to cancel three times. But they keep billing my card $89. This place has the WORST management and staff. I asked to speak with a regional manager and they dont have one. They have bad customer service. Do not go to this place unless you want to lose weight. There is no muscle gain involved. Just go to the gym instead.

Ma
Review №90

Very disappointed with Studio owners terrible defensive attitude toward a committed 2 year customer. Appears that owner is not bothered about customer experience quality. Not giving customer feedback due respect and consideration over false information from Laura instructor. There is big concern about Laura and her poor instructions quality. High quality well trained instructor is highly important part of this studio workout. We have seen low quality instructors being added to the Sugar Land Location and lot of good ones moved on or moved to other studios which sad for evening classes e.g Laura she is not being coached or mentored for her instruction quality and music she plays....If this is not managed there will be more attrition in customer base, even if the format of the workout is effective.

Zu
Review №91

OTF is amazing! I am obsessed with the workouts. I love the high intensity interval training. I appreciate how there is always a trainer to help guide you and motivate you. This is a key factor in reaching any fitness goal- just makes it easier to accomplish whatever goals you have set. I also appreciate the diversity of the members, theres all walks of life coming from different age groups and having different levels of fitness that are working hard and doing the same workouts and getting the same benefits. Shows you that anything is possible as long as you put in all your effort and have the support you need to get where you want. OTF is what I needed to change my workout routine. I was doing cardio on my own, whether it was running on the treadmill at the same rate or distance or outside and doing free weights at my own time. I wasnt feeling a big difference in my body and needed that extra push to go at a quicker and more effective rate albeit safely. I needed a change in my workouts. I feel like orange theory fitness was my solution. I am hooked. Cant wait to see the difference in a month.

Ja
Review №92

I enjoy working out with a group then having a personal trainer. Results are guaranteed!

Ju
Review №93

I love OTF, Sugar Land; from the helpful, attentive, friendly employees, to the basic, push, all-out, concept. OTF, Sugar Land is my health and fitness partner. It is the most efficient, effective and challenging fitness program that I have ever experienced. My time is extremely limited. With OTF, I get a complete, high intensity workout within 60 minutes. I have lost weight and gained unimaginable muscle tone by attending three to five classes a week.I appreciate the diversity of the OTF Sugar Lands staff and music selections. Finally!!! I have a fitness program that caters to multiple cultures. I relieve so much stress moving to the awesome music. Every day is different, and every trainer offers something unique.Tuesdays and Fridays are a little bit different at OTF, Sugar Land. I tend to go all-out to schedule Julians class to avoid working-out. This statement may seem like an oxymoron to some. However, for those whom have experienced the trainers exciting class, understands what I mean. Funny how time flys, as does availability in his class, (better described as: a party with a purpose of getting to after-burn).Julian has an uncanny ability to demonstrate, motivate, and help members to seamlessly transition through workout stations. His high energy level, professionalism, and awesome playlist are the reasons why his class stays in demand. His unique motivational mixture of ole and new-school rap and R & B hits, are always strategically timed to coincide with every: basic, push, and all-out paced run, walk, ride, and row. Julians positive and upbeat spirit is contagious. When hes in the zone, look out! So Am I! The trainers rhythmic flow sets a fun atmosphere that drives high attainment. On average, I earn 30 plus splat points. I burn a minimal of 500 calories, and I melt away countless amounts of stress.Julians passion for his job is expressed in: every demonstration, every word of encouragement, and every bust a move beat he incorporates in his class. It takes a special gift to help turn one of the hardest workouts in the country, into one of the most fun workouts in the country.The diversity of OTF, Sugar Lands: music, members and employees are a strength. Its also partly responsible for the studios high value. As long as OTF, Sugar Land continues to embrace the unique talents of its employees, and empowers them to authentically grow and develop within the OTF system; the company will avoid the cookie cutter pitfalls of fitness centers and will continue to stand out above the competition.As a busy mother of three, I spend most of my days taking care of others. The 60 minutes I spend at OTF, Sugar Land, has become my happy hour, and the time I care for myself. The pursuit of great health and fitness is a life-long journey. My membership at OTF, Sugar Land isnt just a fitness or weight loss program, but a partnership in that journey.Two Years ago, I became an OTF member because of the weight I thought The Program would help me lose. Today, I remain an OTF member because of the physical and mental endurance, strength and power: Rian, Jay, Josiah, Courage, Wilbert, Sarahn, Thomas, Brenda, Lorie, Elizabeth, Ezra, Laura, Julian, Julian and Julian have helped me gain.Thank you OTF, Sugar Land, for everything you do! Its now my turn to give the shout-out of encouragement to all of you… Keep burning!Julie E. Collins

Vi
Review №94

Happy with OTF and enjoying getting back into shape.

Wi
Review №95

The most efficient workout for busy professionals Ive found!

Ja
Review №96

Years later and I am still addicted! Staff & coaches have always been wonderful!

Le
Review №97

If youre looking for high intensity workouts, a variety of exercises, and a challenge in each one hour class, this is the place for you. The staff and instructors are great.

Ro
Review №98

Outstanding cardio workout, if you can book a class time.I joined OTF Sugarland in Dec 2016 and cancelled my membership today, April 2017.The workouts and most instructors are excellent. You will be challenged, if you put in the effort.My main issue is the limited slots available for each class. Only 18 people can attend each class maximum, and the most popular and convenient times book up weeks in advance.OTF is a victim of its own success. It limits class size to ensure max capacity, but they lose customers b/c of that same reason.Also the facilities are barebones, no frills. For these prices, they should offer more.

As
Review №99

One trainer in particular plays loud ear deafening obscenity laden rap music that doesnt add to the workout routine. Exercise equipment too close to each other....doesnt get sanitized in between sessions.Too rigid of a policy for cancellation/reschedules. Showed up 5 mins late...was told I had to forfeit the session. Ridiculous.... not customer centric. And this is a services business.

Gw
Review №100

Bait and SwitchBeware- when my husband and I signed up in February, we were skeptical because their concept is not designed with customer convenience in mind. Policies and procedures are very rigid and attendance is based on you signing up for classes. The class times we could make were booked solid for the next two weeks and we had to get on a waitlist and hope others would cancel. What this also meant for us was to constantly check out status to see if we could get in the class. We are very busy professionals however we endured this hassle because the sales associate said at the time of signing a membership that she would book us through July 2016 for the time slots that worked for us- THIS IS THE BAIT PART.We made it through the two weeks of being inconvenienced and then we began working out on a regular basis for one month. It was at that time (March), following a workout session that one of the sales associates pulls me to the side and tells me that the owner was reviewing our schedules and we are not allowed to be booked through July. WHAT? Clearly she saw I did not booked the classes, the sales associate at the time of signing did and it was based on that factor that we1. Invested $100 in the monitoring device (yes, that is correct the dont just outfit you for FREE on an ongoing basis- only for the first complimentary bait and switch class)2. Committed to paying $278 a month for our membership.The sales associate said she would not honor that agreement and the best she could do was keep April classes on the books. She cancelled all of May, June and July. It would be up to us to hassle with scheduling and waitlists- THIS IS THE SWITCH PART.It already takes a huge commitment to stick with a workout plan any where you go. We all know the odds are not in our favor when there are so many personal things that can get in our way. The last thing we need is to have to contend with constraints imposed by Orange Theory Fitness.Their concept is good in theory but not practical. We are going back to our gym... glad we kept our membership with them. Good-bye OTF, your lo$$!

Information
29 Photos
100 Comments
4.7 Rating
  • Address:15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
  • Site:https://orangetheory.com/en-us/locations/texas/sugar-land/15890-southwest-freeway-suite-300/?utm_source=google&utm_medium=seo&utm_campaign=reputationdotcom
  • Phone:+1 281-325-0018
Categories
  • Gym
  • Personal trainer
  • Physical fitness program
Working hours
  • Monday:5am–7pm
  • Tuesday:6:30am–4:30pm
  • Wednesday:6:30am–4:30pm
  • Thursday:5am–9:30pm
  • Friday:5am–9:30pm
  • Saturday:5am–9:30pm
  • Sunday:5am–9:30pm
Health and safety
  • Appointment required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
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