I was without a car and asked for all numbers to be ran and basically everything to be done minus test drive and signing. I asked this of 5 dealerships. Hector and Hus not only were one of 3 dealerships to do this for me but the other 2 were rude and incredibly unresponsive. Hector and Hus were sending me numbers and links to cars for almost 2 days to get me where I needed to be with a car I would be happy in. That was just all my phone communication! Then when I went into the dealership it was like hanging out with friends in my own home. They were straight to the point but so friendly and welcoming. Not in a fake salesman way either. This review is a ramble but Im just so in awe of them. BEST CAR BUYING EXPERIENCE. I will NEVER go anywhere else. Top notch service.
I sold my car here and had an excellent experience. The process was very quick and painless, and they issued a check on the spot, giving me a great price. Working with Amanda was delightful, and Kim was so responsive when I had some follow-up questions after everything was finalized. Thanks to everyone at the dealership who made selling so easy!
These people were awesome. Friendly and fast.. Mengie my sales rep was super sweet and completely helpful from beginning to end. We worked out a plan that was perfect for me and she took her time and went over everything with me putting me at ease. Not to mention I was there maybe two hours..I would definitely recommend anyone to Stuart Infinity. Thanks again guys.
I had an amazing experience at this dealership Hector my sales representative made my life very simple and got me into the car of my dreams. I appreciated the professionalism of the entire team and the dedication they took to get me the best rate! I highly recommend if searching for a vehicle take your business to infiniti in Stuart!! So happy! Thank you guys again!
Although I didn’t end up purchasing from here, Hector worked very hard to get a deal together that would be suitable for us both. I ended up going with another dealer solely because they had a lot more leverage and resources to put together a deal I couldn’t refuse. Nevertheless, five stars for the effort!
I buy my car from here my sales rep was Hector Bueno who was AMAZING. He didnt pressure me into buying a car he has the best customer service. Hus is also a beast at what he does hands down. I definitely give them 5 Stars
Steve Roberts was professional and handled my warranty claim and subsequent repairs without any stress or pressure on me to perform additional non covered repairs. It was a refreshing change from how most dealerships run their service depts.
I went to Infinity Stewart with little faith and hope my sales lady she was magnificent to have patience I was very please she work the deal everything is in place I was there much please all Ive been doing bragging and thanking God for my blessing
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Mengie and Hus were very thorough and knowledgeable. They were able to find me a vehicle that suited my needs and circumstances! Im beyond satisfied 1000% excellent customer service and attention-to-detail. I highly recommend this dealership to Everyone !
Awesome staff,kind, friendly, caring . Never a hassle about any thing . They make you feel at home you can browse, have a great coffee and a snack learn more about your favorite model infiniti and find out whats coming, or just get your car taken care of .I am happy with them . Alway honest and reliable and that means everything to me .
I had a fine experience with Stuart Infiniti purchasing a new Q60. First of all they made me a deal I couldnt refuse, then I dealt with a knowledgeable and sweet salesperson named Mengie. After all the papers were signed we took the car out to demonstrate all the safety features and I learned how to set up the audio system.Plus, I found the dealership pristine. Everything was clean and well cared for. Even the bathroom was beautiful.Finally they gave me a gift bag which was filled with cool stuff, filled my tank, and sent me on my way.
The sale of the Q60 a year ago was a great experience. No hassle and lots of cooperation. Love the car. Great performance. The first yearly (oil change, wheel rotation) service was not so satisfying. Had issues with the sensors and found damage on the front bumper. The service dept. did replace it after 7 weeks. I would buy again at this dealership. Although the service dept. made good on the bumper without hesitation, I am not sure I will return for maintenance.
I am thrilled to say I have had a great experience at this dealership! Jim, Luis, and Kevin in the service department were a pleasure to work with. They covered all the bases and made sure my vehicle was taken care of as if it were their own. They considered all my concerns and made sure the warranty covered everything. The clear coat was damaged on the front and they took care of it immediately. I really appreciated Jim’s courtesy in handling this issue. I would absolutely recommend them to anyone needing service for their vehicle. It is a huge relief knowing I found a great dealership to service my vehicle. I will 100% be back for all future services.
I’m on my second lease for a QX60 and have been extremely happy with the car and service over six years. The past few times I’ve had routine maintenance in I had a wonderful young technician working on the car. Louis Rodriguez is a very talented and extremely polite technician and an asset to the service department.
Amanda McCartney, Hector Bueno and Hus the Finance Director. Wow!!! Amazing Customer experience!! Brought my daughter, who found a car online, but was hesitant. Amanda found her the best deal! Hector and Hus made the experience all the better. They are caring. We were in and she drove out in record time. I will highly recommend and well be back!!
Seamless transaction from our prior lease to our purchase from Infiniti Stuart. We traveled from Orlando to this dealership and had all of the paperwork and necessary documentation done before we arrived. Matt was so helpful in getting us through this process. He was available to answer any of our questions in the days prior to our arrival. We love our vehicle and are so happy with our decision to go with Infiniti Stuart!
Service personnel seem knowledgeable, Courteous and customer friendly.
Wonderful service. Dewey and Dave F made buying a car very easy. We purchased a car while living in another state and flew in to drive it home. Everything was handled prior to our arrival and seamless. Thank you!
I have been a loyal customer of Infiniti Stuart for over 7 years. I have had such an overall positive experience! They are professional and compassionate and have taken good care of me and my family in both good and hard times. I want to especially thank Mengie recently for all her hard work and initiative in helping to find a way for me to move from a car to a small SUV that better suited my family’s needs. She is such a pleasure to work with!!
The best experience ever! I purchased a used QX60, even pointed out a few things that didnt look right on the car, and they fixed them all, without me asking for it!!! Over and above!!! I didnt completely realize how incredible they were until my daughter had a horrible experience with another car dealership! Thank you to Infinity of Stuart for doing right by your customers!!! It shows integrity!!!
My experience at Infinity Stuart was refreshingly pleasant. I worked with Mengie Mondesir and she was great. She was super sweet, knowledgeable and very friendly. She went out of her way to give us really great customer service and was in no way pushy or did we feel any pressure to make a purchase. After several unpleasant experiences and poor customer service at other luxury car dealers where we had purchased cars in the past, this was a really nice change. I really look forward to bringing my car in for service at the Stuart dealer I feel confidant that Mengie will take care of any questions or concerns that may come up in the future. I greatly appreciate the great service that she worked hard to provide us with!
Wow! Return customers equally impressed the second time around. Alan and his team at Stuart Infiniti make the car buying process so simple. The options are clear and it’s truly a luxury experience. Our new SUV was delivered to our home in Naples by Sarah who was so professional and our old one driven back, papers signed from the comfort of our own home. They make the car buying experience is such a seamless process!
Best place to purchase and best place to have car service. Thank you Limage(sales) and David( finance)From the beginning to the end thank you for making us feels at home ❤️. The customer service over at Infiniti of Stuart is above and beyond.
Great service! Mengie was my sales lady and she was awesome! They went above and beyond with customer service!
Lou and Hus were very helpful and put me in a great car, good dealership experience.
Had such an exceptional buying experience with Sarah C. She went above and beyond her sales title! I recommend her to anyone searching for an Infiniti online or in person. Months later she still reaches out, and also gave me her personal contact to reach out to her if ever needed. Her hospitality has made her a friend!
Steven the service advisor was great I was informed about the process of my Vehicle it was smooth and simple definitely will go back there for service
We are truly pleased with the services received at Infiniti of Stuart. Our sales rep Mengie worked her magic and got us a great deal and made our experience along the way very memorable. Mengie and the rest of the Infiniti family seriously went above and beyond and got us situated in a brand new 2021 Infiniti Q50. The hospitality and exceptional customer service provided was absolutely amazing. Mengies hard work and relentless dedication to achieve great customer satisfaction made all the difference. Infiniti is very blessed to have her on their team.
Hector Bueno was amazing. Smooth transaction from the comfort of my home. Delivery in Miami. Amazing. Thanks guys. Highly recommended.
The best service and nicest people ever. Honest!!
The service department did a great job handling any problems I had with my vehicle! I recommend this place of business to anyone wanting exemplary customer service. We will be doing all of our services here. Thanks again Infiniti of Stuart.
I just wanted to send out a special Thank you to Mengie & Husain for helping me buy my dream car!!!! Service was quick and professional and the atmosphere was beyond welcoming! Highly Recommend! Walked in for a quick test drive and walked out with this amazing car at an amazing rate! Thank you again Guys!!
Excellent service with a special thanks to Jason who made it all possible thru the online sales and without the usual bait n switch routine offered from many other dealerships. I would definitely use their dealership again and highly recommend to others shopping for new/used car who want the no haggle service.
The process of buying the car was smooth and efficient and I want to thank Mengie for helping me and my family through the process!
Jason did an awesome job with my purchase of a used vehicle. Had the vehicle ready for me when I arrived, got me a great deal, and paperwork was a breeze. I had been to several dealerships prior as I was specific on what I wanted... and he was by far the best salesman I encountered. Couldn’t recommend him higher.
I JUST WANTED TO THANK MATTHEW AND HUS THE FINANCE DIRECTOR,FOR DOING A WONDERFUL JOB THE BEST CUSTOMER SERVICE I HAVE EVER HAD EVERYTHING WAS READY FOR ME IN LESS THAN 35 MINUTES BEST CAR BUYING EXPERIENCE
Found the car listed that same morning. Drove down to Stuart dealership with my 2009 G37x and traded it in for a 2018 Q50 RS. At one point, they had 3 staff members working with me. One took care of the trade-in, one did the financing, and one did the paperwork. Dewey made sure to provide nothing short of a wonderful experience while I was there. I would recommend anyone looking to pick up a used car to get in touch with Dewey. You won’t regret it. It was a very easy experience.
This was my third purchase with INFINITI Stuart and I was amazed how well this dealership stands the test of time. During my recent purchase, I had the pleasure of working with my sales person Mengie Mondesir. She was professional, knowledgeable, caring and most importantly customer focused. I would be remiss if I did not acknowledge the leadership team who clearly set the bar for providing a world-class customer experience. A special thank you to John Harrison who continues to excel in the art of listening to his customers. What seems so basic is lost on so many in my opinion! I continue to be loyal to the brand as a result of John Harrison and Alan Franciosi. They truly get it and understand the importance of delivering on your promise, providing excellent service and most importantly doing it with the utmost respect and professionalism. Last but certainly not least, a special thank you for David Ferrara who made the finance portion of the transaction enjoyable. I am sure many can agree that is no easy task! Great job by all. Thank you!!!
I have to say.... INFINITI STUART is the best place that I couldve ever come too. The QUALITY OF CUSTOMER SERVICE and the AGENTS. WOW THERE SHOULD BE MORE THAN A 5 STAR RATING. MENGIE AND HUS I WOULD LOVE TO THANK YOU SOOOOO MUCH FOR YOUR HARD WORK AND DEDICATION TO SERVE NON STOP TO THE CLIENT. YOU HELPED ME NOT ONCE BUT CONTINUALLY. KNOWING THAT I CAN COUNT ON YOU TO BE A PHONE CALL AWAY MADE MY LIFE EVEN MORE BETTER. Thank you soooooo much for your calls JUST TO SEE HOW YOURE DOING... THANK YOU HUS FOR GOING ABOVE AND BEYOND TO MAKE SURE THAT NOT ONLY MYSELF BUT MY FAMILY WERE TAKEN CARE OF. MENGIE YOU ARE THE BEST YOUR DEDICATION AND DRIVE TO SEE TO IT THAT I LEFT HAPPY TOUCHED ME. THANK YOU INFINITI STUART FOR HAVING SUCH EXCELLENT PEOPLE.LOVE YOU MUCH EMILIANO.
I definitely approve Infiniti of Stuart their team of salesman truly show that they listen and my salesman Hector was the Best its been atleast a 3months in the making and hes been consistent and wouldnt trade my vehicle for anything else Infiniti of Stuart you definitely showed me you care about the Consumer....Thank you again 👍. George Tassy
Wow! These guys are incredibly professional and nice! Husain Ebrahimi (finance director) and Austin Robinson (product specialist) are the absolute best. They both are very knowledgeable in what they do and ensure that we have received the best possible outcome in the paper work process. We came in and immediately Austin provided us with great customer service and did not discriminate against us. He allowed us to test drives any vehicle of our choice and was eager to help me find the car of my dreams. Husain the man! Helped me out so I can go home with my car, got straight to the point and answered every question and made the car buying process faster than ever, at least an hour top! He didn’t waste no time! Not to mention, they gave me a gift bag, two free oil change, and a VIP pass to get my car wash for FREE. In all honestly, this place and the staff here is just beyond what words can describe. I truly thank this location and if your looking for an Infinity this is the location to come to!
Great experience buying used car.When I arrived car was waiting to be shown, Hector was super nice and pleasant to deal with.After agreeing on the deal finance director Husain get everything done in 35 minutes which my opinion is a record fast.Highly recommending this dealer.!!!Thank you for making this process easy and quick.
I had an amazing experience buying my car through this dealership. I was able to do most of the deal over email and text. I had a couple of phone calls and we set a date to have the car delivered. I would recommend every day of the week.
Warm employees. Comfortable environment. The salesman, Jason, and the finance manager David, went above and beyond to make my experience painless. We all know how buying a car can be 😔 I highly recommend you give INFINITY Stuart a visit.
Recently we bought a Toyota Tacoma at Infiniti Stuart and the whole buying experience was easy and stress less, Sarah Cable from sales and David the finance manager were very helpful and answered all of our questions. Weve had bad experiences with pushy and intimidating salesmen, but that wasnt the case at Infiniti. Recently, their customer service proved to be outstanding when we were having trouble getting Toyota and the warranty company to pay for a repair that was covered under the contract but was being dragged out due to lack of organization and professionalism which only ended in Toyota wanting us to pay for the repair out of pocket. Fortunately we contacted Sarah, whom, along with David took over the case and helped us by having the truck taken to another repair shop and properly inspected and repaired with us not having to pay out of pocket and putting an end to our difficult time. We will be forever grateful.
Brought my 2020 QX60 in for Service/oil change. Everything went smoothly and my service specialist Steve R was very helpful and friendly. Highly recommend.
My sales person, Mengie, was personable and very professional, in fact the entire staff was fantastic.
A fine dealership with personal that care about how a customer is treated.There were 2 representatives that i would like to acknowledge, Christine King and Alan Polsky whom went out of their way to see that i was completely satisfied and received the attention needed to complete my delivery.The car is fine and I am pleased with the performance and am delighted that i switched from Mercedes-benz to Infiniti.
I have been extremely happy with the service at infinity of Stuart.
Austin #Infinity and Andy #Velocity C.U. my car advisor, made my car purchase experience AMAZING. They are a great team of professionals. Thanks from the bottom of heart. I love my QX50!
Recently purchased a 2018 Jeep Grand Cherokee Altitude from Infiniti Stuart. When i discovered the vehicle online the first thing i did was look at the dealership reviews and ratings. Almost 5 star ratings across the board and they were not wrong either. The entire process was quick, easy and painless thanks to the Jason Wilichinsky our sales associate. He knew i wanted the best trade in value for my vehicle and thats exactly what he gave me. I purchased the warranty package as well so just in case something happens i know they will give me great customer care.
Great experience!!! Marvin was my sales representative, knowledgeable, professional and patient, made the purchase of my car much easier and fun. I recommend him 100%. Thank you so much!!!
Dealer does a good job but very disappointed with Infiniti for not covering defective parts on my vehicle.
100% pleased with the Service . Marvin, our Sales Consultant and Husain in Finance were exceptional! A car buying experience, is not always pleasant and this venture lead me in to multiple dealers, some, albeit the largest in Florida, left the experience tasteless. The experience with the Team at Infiniti of Stuart was a pleasure and the pricing fair. I highly recommend Marvin if youre shopping for a car!
Amazing sales team! I leased a 2020 QX50 from them and it was the most efficient and easiest car sales transaction Ive experienced to date. I would highly recommend working with John the Sales Manager and Austin the Sales Rep next time you are looking for a first class sales experience. They treated us like royalty to make sure we were satisfied with our purchase and we are so excited with our new vehicle.!I also regularly get my cars serviced there and the team are welcoming and also incredible. They have a very comfortable lounge while you wait.
These folks were great to work and the car that they sold me on line exceeded my expectations. Furthermore, they were very flexible when it came to delivering the vehicle to me. I highly recommend this dealership. I would also like to give a special shout out to Amanda for all of her help.
Service department is great. Friendly, professional, and a joy to work with.Prices are high. Even with coupons.
I wanted to give a kudos to Doug Fleck for getting information for a car I was considering purchasing. He went above & beyond my expectations and even sent a video of the car off his phone. Unfortunately I wasnt able to follow through in a timely manner and the car was sold the next day (Doug did try to contact me before it was sold). I was very impressed with the service and the honesty they provided by informing me about an issue with the car BEFORE I was going to buy it. Thats something you dont see very often, honesty & impeccable customer service and follow up.I am still looking to buy a car and will keep an eye on your inventory.
I could not be happier with my used 2019 Qx50. Doug Fleck made the whole buying experience from start to finish wonderful and stress less.
They will take care of you... They are thorough, and ALWAYS go above and beyond! You will not be let down..
My experience w/ Infiniti of Stuart was exceptional. Your newly hired sales associate-Menji who helped me purchase my vehicle was extremely personable & did such an excellent job w/ helping me thru the entire process. She is such a great asset already to your company! The Finance Mngr who helped me w/ getting such a good interest rate & your customer service team also add to my great experience & also are doing such a great job. I cannot save enough positive things regarding my entire experience w/ the purchase of my car. I did not feel pressured in any way in my decision & the price was very fair w/ my trade in as well as w/ my purchase. Will highly recommend to all my friends & family!
Everything went pretty well. They cleaned my vehicle up well after service. The only, less than satisfactory, experience I had was that they told me my vehicle would be ready at 2 and they called again when I was almost there. I told them I would be there in less than 2 minutes. When I got there, I couldnt find anyone and it took at least 15 minutes for someone to ask me if they could help. Other than that, everything went well. Thank you.
This place is absolutely great. Im so glad that Dewey was working with me, and he helped me so much. He made the whole buying experience very enjoyable and easy. He was so helpful and understanding. He is a true professional, but also an amazing human being with a good heart, wonderful sense of humor, very intelligent and intuitive too. He didnt play any games, was very straightforward and made happened exactly what I want. Thank you so much Dewey. I would recommend anybody to work with him at anytime. Also, Husein was working with my financials and was absolutely awesome and super helpful. He was dealing with my financial situation without any hustle or pressure and knew how to handle it perfectly. He really made possible for me to get the car of my dream (Infinity G37S convertible), and most importantly, showed me trust. As it said, trusted today, trusted forever. Thank you guys again so much. With trust, love and respect, Victor Bobrovskiy - another happy customer.
Terrible customer service and communication. We purchased a truck from this dealership and the process was a nightmare. They still haven’t made good on all their promises and after the initial contact they were nearly impossible to get in touch with. It took about a month for the truck to be fixed to the standards they promised and the salesman, Matt C, refused to take our calls. The new manager of the service department was helpful but only after NUMEROUS calls to the dealership. I would not recommend purchasing a vehicle from this place. Terrible customer service.
I could not be happier with my new 2020 Qx60 Infiniti and the whole team at Infiniti Stuart! The whole buying experience from start to finish has been wonderful! The sales manager/ product manager Matthew Carlisle was so helpful and knowledgeable! The finance manager David Ferrara made the whole buying experience so easy and stressless! From walking in the front to leaving with our brand new car, everyone was so friendly, welcoming, pleasant and helpful!Thank you so much to everyone at Infiniti Stuart!!
Always a pleasure and great place to go
Helped me. Thanks all.
Great service! First time purchasing a car on my own, and Dewey made the process so easy and fun. He’s the best!
DO NOT BUY A CAR FROM THIS RIPOFF BUSINESS!!Purchased a used Infiniti q50 with less than 10k miles.The rear drivers side tire alert was showing low after around 10 days. I told my girlfriend maybe its due to the cold weather. Every 3-4 days after putting air in the tire it was showing low again.My girlfriend brought the car to Firestone to see if there was a leak. They informed us that there was a leak on the side of the tire that couldnt be patched and we will need a new tire. Stuart Infiniti informed us it wasnt covered and tried to sell my girlfriend a maintenance plan. Hmmmm... bought a car from them with only 9000 miles and they wouldnt cover it...SHOP FOR A USED CAR ELSEWHERE!!!!!!!!
Great experience on the purchase of my car. will definitely come back for my next car purchase. Highly recommended.
I’ve always been happy with infiniti since I bought my first(still own my FX35) in 2012!! The service department at Infiniti Stuart, are awesome recently I had the excellent customer service from Steve!!! When you go ask for Steve!! Thank you !
I have nothing but great things to say about Amanda, Hector and Hus. They are the dream team @ Infiniti of Stuart! I have already referred a friend and they took care of her too! They aren’t like other sales and finance people they won’t let you get something that doesn’t fit you budget.
Kevin in Service = 5 Star rating!!!! I brought my car in to get maintenance done, he gave me a loaner Infiniti to make my wait a lot better. Got my car back next day, my 2017 is riding like new.Thank you, Kevin for always being Awesome:)
Just came on board with Infinity Stuart the service departmentand dealership have a a great experience look forward tousing them in the future.
Dewey was a great help with the car I purchased! He is also really friendly and funny. You wont go wrong with him! Ask for him, he will help you through out the whole process!
I highly recommend Infinity of Stuart, Doug Fleck helped my wife and I find our used car ( Infinity Qx60) . He got us a fair trade in value and made our car shopping experience very pleasant.Hussein took care of our financing with the greatest of ease got us in and out of thier as quick as possible ( considering we had a 2 year old with us that was a must ). He got me a very good interest rate which was key to make this deal. Not bad for a NY Giants fan ! GO COWBOYS !!!!!As far as the rest of the staff, all seemed very pleasant and attentive of our needs nothing but smiles and good vibes, I would certainly recommend this dealership to everyone.Thanks again, The Varelas
I recently purchased a 2021 Infiniti QX50 AWD from Stuart Infiniti. My salesperson was Hector Bueno. In my lifetime I have purchased numerous new vehicles and nine out of ten times it was a nightmare. This time it was completely different. Hector made buying this SUV truly a delight. Everything I wanted in this vehicle he was able to deliver to me. There was minimal back and forth with his superiors to get the vehicle I wanted at the price I could agree on. His professionalism was just spot on. The day I picked up the SUV the paperwork was ready and Hus Ebrahimi took my wife and I through the steps of signing and completing all the paperwork in ten minutes, another person who knew what he was doing. I highly recommend this dealership and Hector if you want a easy buying experience.
Amazing experience when I bought my new car from here three years ago ☺️ Horrible experience when I bought my used car recently😩 Had to bring the car back twice within only having the car for four weeks for major issues, which I didn’t expect for a car with only 20,000 miles on it that I probably overpaid for. It’s a gamble either way, depending on what you get from there.
Great service provided at this location. Quick, efficient and they don’t hassle you. Definitely recommend
Dewey Ball was very helpful. Bought a pre-owned Toyota from him. The whole operation runs smoothly. They get you in and out efficiently too.
This review is based off my experience dealing with servicing my Q50 Red Sport. The reason I went to this dealership was because my car overheated and I had the car towed there. I was told that the car was diagnosed to have a leaking turbo coolant inlet gasket and that is why I lost coolant.When I picked up the vehicle I noticed I had a very small dent on my roof which they ended up repairing. Two days later my car is losing coolant once again I took the car back to the dealership to let them know about it. After my car being in there for three days they told me it was normal to have fluctuating coolant levels which a small fluctuation is normal, but for coolant to just vanish from my reservoir is not normal. Yet, they continue to say it is.To top it off my car developed a leak by my foot under neath the steering after the dent repair. I took the car back to address the leak and replace front bumper clips and three days later I get the car back stating all was fixed.The bumper still was sticking out, i went on a road trip and got caught in a rain storm and go figure my interior was getting soaked again! Car smelled musty and was humid. They never repaired my sunroof leak. In fact it’s worse because my carpet behind the drivers seat was drenched!In addition my car started to over heat again on the road trip! I ended up taking the car to another dealership and revealed to me that the mechanics at Infiniti of Stuart didn’t repair or replace anything in my car that 3-4 times I’ve taken my car to them.I highly recommend to NOT get your car serviced here. They are a fraud.
I had a wonderful experience here at Stuart Infinity specifically working with Limage Success. I came in to trade in my vehicle and I must say the experience was a pleasant one. Limage Succes is a quality worker: his effortless approach, expertise and smooth personable demeanor helped me to make the best decision to meet my needs. Stuart Infinity should consider him to be a great asset to the company. Great job!
When I purchased the vehicle in Stuart infinity although it was a used vehicle I was told that I would have a VIP package which would include that if I were to drop off my car I will get a loaner. I brought in my vehicle for the butler service and when I took it home I realized there was a scratch on the hood I called service immediately and brought it in. I was told that their scratch man only comes in twice a week. Service said it should not take long. I asked about a loaner they said no. I was told it was going to take about an hour to get done, it took over two hours. I looked at what repair was done and the scratch was still visible. I spoke with service manager who by the way very unpleasant, terrible customer service. He said sorry nothing they can do. I am a very unsatisfied customer.
Kevin from the service department is wonderful. He goes over and beyond to make sure everything is correct and his customers are happy. Best customer service ever!! Highly recommended Kevin.
Service goes above and beyond to address any issues I had which were very few. The only problem we have is that they have elected to stop making our vehicle,the Q70. We now have to move on to another brand with the same amount of room.
I just bought my 2nd infiniti vehicle from infiniti of stuart and i could not be any happier, Christy was able to get a deal that no one could match. i got a brand new 2020 and they delivered the car to me at no cost, help me setup the car and the overall process could not have been any easier. I love my new car 💪
Steve and the entire service team are amazing. Would go anywhere else
Great experience. Austin was my salesman and he was friendly, extremely helpful and knowledgeable. My experience was hassle free. This is my second time getting a vehicle here and will do it again.
Great service. Easy to work with. Met and exceeded expectations.
Easy going sales, quick and efficient service. Great dealer!
The team at INFINITI Stuart was a pleasure to deal with from start to finish. Our salesman, Dewey Ball, is the kind of Sales representative that we all hope for - polite, professional and helpful. I never felt pressured at any point in the process. I’ll definitely be back. Thanks!
Alex was a great sale person, very professional and kept me updated on my wait time before signing my paperwork. Alex also took the time to go over my new car all the new features. I alway have a great experience when I go into INFINITI.