I would not want to lease a car anywhere else besides Wallace! They are transparent, quick, and accommodating!! Everyone there is super nice and wants you to be in the best car for the price you need! Highly recommend Wallace for all of your car needs!

Sharon and Lance were top notch. Professional and easy to work with and nothing hidden. They both were upfront and honest and compared to what I had to deal with the day before it was so nice and stress free. If you are looking for a deal contact Lance and Sharon! Thanks again!

Went looking at cars here and ended up buying one. Christian took the time to help us locate a specific car and had the patience and determination to keep trying. Excellent service and no hassel or pressure that you get at other dealerships.

Christian took care of my wife and myself on our recent purchase of our Atlas and couldn’t have been more responsive and reasonable with us. Bob in the finance department was awesome as well. We drove from Lake Worth to be at Wallace VW because the customer service was unmatched. Highly recommend seeing Christian if your looking for a new VW or staring at a head full of lettuce.

I was in for service. I mentioned to David the service technician that I was looking for a bigger car to tow a camper. He mentioned a car recently traded in. Sharon M. showed me the car and Cisco the manager made me a great deal to trade mine in. I traded in 2 cars since I work remotely and we only need one. So it was a complicated situation. Bob, the Director of Finance was in that day and made the process very smooth. He beat my banks loan rate by more than 1%. Sharon was incredible helping me with all the related tasks and spent hours on this with me. I appreciated that they didnt give me anything more than I needed on the contract. Im paying 150 less a month and own 4k less than I did before. Ive already purchased a couple cars from this dealer (and a couple from others). Wallace VW is number one as far as Im concerned.

This review goes back to Halloween 2020, when I purchased my 2016 R-line Tiguan. I wanted this specific vehicle after months of research (coming out of an Audi convertible). I could only find 3 of them (2 in Miami which I did not want to go there) (I live in WPB). I made an appointment online and Sharon helped me. She was pleasant to work with. The finance guy was a little pushy about upgrading to an oil change, tire rotation package for an extra 40$ a month, which I declined (but I know I was really the pushiest that day lol). I literally got the crossover for just a pinch over what I planned on paying that day. But they let me talk them down by thousands AND I was only there for 3 hours!!!! I am thrilled, to this day Im still so obsessed with my truck! They did what was promised also about making me another fob key. The only 1 thing I still havent received what was promised is the VW swag! I really really wanted that gift and have still yet to receive it. Sharon said it was probably being shipped from Germany, thats a funny joke haha ! Overall very satisfied and yes I am now a customer for life!

Our sales person (Thalia Profit) was awesome!! She was super attentive and made the car buying experience pleasurable. Even with negotiating price! The Manager was also a pleasure to work with. This is the second vehicle I have gotten here and would recommend it!

I have purchased & leased multiple vehicles from Wallace and once again, I could not be more pleased. I picked out the vehicle on their website and sales consultant, Sharon Maximus, took care of everything before I ever set foot in the dealership. Lance helped negotiate the deal over the phone. They even picked me up.Finance man, Steve Pearl, had everything ready and it was the smoothest.I will continue taking my business to Wallace and recommend them highly!!

I visited Wallace VW to look at a new vehicle, I met with Jon who was not only a no pressure salesman, but he was also fun to work with and extremely knowledgable. I also worked with Steve in finance who was respectful of my personal finances and also fun to work with. Never have a purchased a car while joking and laughing with the team until now. For anyone that gets anxiety over going to a dealership, Wallace VW is the place for you because of the respect they have for their customers… this is the way to build long standing customers !

I bought my wife’s 2020 Volkswagen It has been a great vehicle for my family

Mr. Padillo was thorough and process was seamless. Good visit.

I greatly appreciated the non-pressuring sales team and awesome demeanor of Sharon, the salesperson involved with the deal. Thank you!

Thank you Josh for all that you did, Josh is super easy to work with and made car buying enjoyable.

My good friend went in for a routine oil change. Brought it back after check engine light and whistling sound. Wallace tech said it was crank case breather valve aka PCV. They charged her $740 to replace this $90 part. Install should have cost $128. How did this part fail after coming in with perfectly running car. Coincidence that pcv valve is mounted on the valve cover which is where oil gets filled. Came back later with check engine light on again and they said she would need Rear Main Seal.After talking to service manager, as requested by Wallace VW, Joe Dayton said it was possible that part could have failed by coincidence while in their possession. In any case he said he would get back to me by the end of the day after talking to his boss. Never did.Photo shows where car was parked overnight after bringing it home from the Oil Change. Awaiting appointment with another shop for second opinion and hopefully determine what happened while at Wallace VW.

I went to test drive a 2021 VW Passat & Jetta, as I was in the market to purchase a vehicle similar to these.After test driving the vehicles, and letting them run the numbers, I asked to home some paperwork they had typed up with the monthly payment information on it, so I can think about it and get back to them.I was rudely told that I was not allowed to take home this paperwork, even though it was all the information I needed about the car I was going to purchase, they expected me to memorize the numbers, because it was against company policy to allow me to take a copy, or even a picture of the information.At first I thought they were joking, but it wasnt a joke. The finance manager was particular rude, and could care less if I bought a car from them or not, they finally admitted the reason to which the company policy on not allowing me to take home the paperwork was, they didnt want me to shop around and wanted me to buy a car on the spot, and was surprised when I told them, that I dont just simply walk into a dealership and buy the first car Im offered, why would anyone do that?The sales guy was perfectly nice, and he was patient, but the manager and especially the finance manager was extremely rude, and had the attitude that they can care less if anyone buys a car from them, because clearly they are selling cars either way, the finance manager also decided to argue the fact with me, after I tried to end the conversation multiple times.Needless to say, we decided to shop elsewhere, where I went to multiple dealerships the same day, and they all allowed me to take home any paperwork that they had typed up so I can make a decision later on.Id suggest shopping elsewhere personally, as I wont be buying any car from that dealership.

Make sure you see Joshua when buying from Wallace VW. He made the process of buying a car a whole lot better. Thanks Joshua!

The idea of getting a new car is not always easy, as there are always many factors to consider when entering into such a big decision. In addition to budgetary concerns, I certainly didnt want to be pressured or mislead in any dealings. Suffice it to say, my recent experience with Sharon M. and Lance L. was nothing short of exceptional and the reason for this review. What I valued the most, was their professionalism, desire to reach a fair deal and their ongoing consistent and clear communications! This is now my 2nd lease with Wallace VW and I am grateful for their service! While some deals take time to reach, if you are willing to be reasonable and patient, you won’t be disappointed!

Josh is amazing! He helped me get my 2021 Jetta SEL and I am so happy with it! He is so knowledgeable, professional, friendly and honest. I am so glad I decided to go Wallace VW in Stuart!

If i can give them a Zero i would. I returned today with an agreed upon price out the door for a 2021 Tiguan. I have all my paper work needed from my finace company USAA for my approved loan. I have everything needed to buy the car. BUT Sales manager wants to run my credit... again. He says to protect the company in case USAA dosent pay. In case i drive off the lot and WRECK. And i called around no one does that. Sunrise Volkswagen dosent. I called several other dealers to see if they did that, they dont. If you only wanted Wallace financed customers then you should put that in your sign. But stop RUINING peoples credit scores by running them unnecessarily.

I took my car in because I had a check engine light onAnd after $3,400 fixing thatI suddenly developed a battery drain.When I took it back in they couldnt find anything so talk me into buying a new batteryAnd I still have the same problem.I dont think theyre mechanics know what the hell theyre doing.My car was running just fine before they fixed it.

Trisha Hamel was as nice and businesslike as could be. I did not intend on purchasing a new car at that time, but they were so persistent on making me an offer I couldnt refuse. They did and I bought the car I intended on purchasing down the road. The sales manager, Andre Henry, was also instrumental in making it happen. He continued coming up with creative ways to keep us talking until the numbers made sense. True professionals, and one quality product.

I was a first time car buyer and a bit nervous going to a dealership, but Jon and Steve made it such a great experience! They were a pleasure to work with and got me a great deal. I would definitely recommend them and Wallace VW.

Sharon was a pleasure to work with. Extremely professional. Honored the price we initially discussed. Didn’t waste our time. Worked efficiently. Not pushy. Overall great experience, she’s a true professional. Even went above and beyond to help my mother go to the gas station and put air in her tires because there was not a service rep available to help her with her tire pressure. We also had a very positive experience with Bob in finance. Worked fast, gave us terms we were happy with and he was extremely personable, warm and funny. Grateful for this dealership for not wasting our time, showing great service and making a wonderful impression. While driving home From the dealership realized the digital odometer doesn’t work, it was showing a 20 mph speed while I was on the freeway driving 70. Disappointed to realize that after leaving the dealership. Also the low tire pressure light came on. I had to knock off a star because of that but other than that overall pleased with everything else.

Friendly, helpful, and patient. Trisha is your girl to see, she found me the perfect car to fit all of my needs! I’ve never been happier leaving a car dealership. Thank you so much for all of your help!

I bought a car VW ID 4 PRO two days later bring back because wont change and driver side and passenger door not open two weeks in the dealership already they said have no parts and the tools to fix if is sorry please no respect for customer time and money

One of the worst dealerships I have ever walked into. I had spoken to Josh McClure on the phone several times and made an appointment with him. When I got there, I was told to deal with a guy named Jim Boyle I specifically went in for the Tiguan S With the price that was on the Internet. I drove the car prepared to make a deal and then I went in and the deal was thousands more than internet price.I questioned it and then they lowered the price but added so many other fees and a base model Tiguan S that was advertised for 22,999 was Going to cost almost 30,000 walk out the door. They went around the third time and still came up with a very high number, 28,500. Jim then went to get Lance and he tried to strong arm me telling me he’s giving me a great deal.Coming from the Fort Lauderdale area, I didn’t know what to expect in my new area for dealerships. Since I had a Tiguan already (a lease) and was happy with it, I wanted to stick to the same car.I looked for other model cars such as the Chevy Equinox and the Ford Escape but I still liked the Tiguan the best. I went to another dealership in the area but still had pretty much the same treatment.So I decided to get in touch with Gunther Volkswagen in Coconut Creek since I have done business with them twice before. I went over numbers on the phone and by email and made a deal. It was the exact car I drove at Wallace same color and same interior. It is 90 miles away, but I drove down. I paid almost $3000 less. It shows that you have to look around and know your numbers . People will rip you off especially a single older woman.

Great experience awesome staff helped me get into the car I wanted and stayed past hours to help finalize the sale love my new tiguan

Over the holidays I brought my Passat in because of a check engine light and I regretted that decision right after. It did turn out that because of my car being a buy back car for the emissions problem a few years before that there was a extra warranty put on I wasn’t aware of but when it took 2 months to get my car back and over $10,000 worth of work done to it it was left a wreck and I ended up having to put it back together the rest of the way. And when I spoke with the lead sales manager about how it was left he told me that quality doesn’t always come with the money spent. They replaced the egr cooler, oil cooler, transmission cooler, radiator, head gaskets, timing chain, fly wheel, heater core and supposed all coolant lines. When I finally got my car back and noticed the intake was left off and all of my wire clips were open leaving the wires to be laying on a hot motor I started checking everything out. When I called the manager that’s what he told me “quality doesn’t always come with high prices”. Not only is that rude but concerned me even more because they had pulled my motor and everything. I went underneath my car to also find out they did not change my coolant lines like had been stated to be and billed. I asked for someone higher to call me and never heard anything more. This shop will lie to you, look down on you, charge for parts that aren’t installed and when you start asking to many questions because things aren’t making sense they distance themselves to make it difficult for you to find out if the proper things have been done to your car. I highly advise anyone to not shop for service here or buy from here. And do not ask me to reach out to joe the service manager because he is the guy that made it a nightmare and told me you don’t always get quality.

Amazing experience with Thalia she was respectful and kind and showed us around will definitely refer anyone looking to get a car to her

Since I have had a very positive history with Wallaces service dept, I stopped in to take a look at a used and a new Jetta. My salesperson was really nice, extremely helpful and very knowledgeable. The used one had no warranty remaining so I focused on the new 2020. I have to be honest and say that I was a bit disappointed, that the price I was quoted, even after the requisite let me check with my manager to make sure we are giving you the best deal we can, was significantly higher than their internet advertised price. (Which I knew from research I had done before heading to the dealership). I didnt debate the issue, as the color combo was not my 1st choice, and I thought I would just check availability at other dealers.

Sharon was amazing at helping me with the deal to get my 2019 Dodge Challenger and the finance department got me the exact car payment I wanted!

The team at Wallace VW, from Lance the sales manager, to Sharon, my sales rep, who was one of the most knowledgeable car sales reps I have met, to the finance office the experience has been excellent. The VW Cross Sport has exceeded my expectations in all aspects. Highly recommend

Trisha, my saleswoman, was pleasant, personable and very patient with my many questions. Very easy to work with. Quick and easy car purchase.

Sharon Maximus was wonderful. She has helped with our purchase of our Volkswagen. She guided us every step of the way and went above and beyond. Everyone at Wallace Volkswagen was great will definitely go back when getting a new vehicle. Keep up the good work guys. Thank you guys, Amanda Mandola

Very poor service department. Make sure you go over all repairs and service before you leave, or you will be coming back sooner than you think.

Great people to deal with.

I had such a wonderful and painless experience when purchasing a car from Sharon! She was so helpful, knowledgeable, professional, and prompt to answer any and all of my questions. Steve made the financing portion just as painless. He was also very helpful & knowledgeable. Overall the team at Wallace volkswagen was awesome!

Terrible plan. If you have time scape from this dealer. I fall with them and now I have to suffer the consequences. Bad post sales service and fake promises that never showed

Service dept. is horrible! do not expect the service manager Joey to go above and beyond...Ive taken my car 4 times and each time its the same story we need to order a part....its frustrating! they deserve 0 stars...

We leased our first vehicle from Wallace and the experience was horrible to say the least three years ago, However I will say now that Lance has changed things quite a bit and we ended up going back to lease our next vehicle through them because of The outstanding customer service and Sharon Maximus being one of the best sales professionals I have Ever met. They beat out several competing dealerships to earn our business and the numbers they gave me are the numbers they stuck to. Buying a car is never a pleasant experience but I have to say this was in and out and I highly recommend if you go there ask for Sharon Maximus by name you won’t be disappointed.

Sharron Maximus took care of me as soon as i walked thru that door and she was wonderful with everything making my buy a breeze ! Would definitely recommend to friends and family

Overall, my experience with Wallace VW went really well. Trisha did any amazing job guiding me through purchasing my first vehicle. Also, contrary to what I was expecting, the financing process was made as painless as possible. Thanks a lot Trisha and Wallace staff!

Dropped off a VW GTI for a clutch fluid pressure bleed. Had a new Clutch Master Cylinder and Clutch Slave Cylinder installed, DEALER parts, I just didnt have a bleeder. After a month of no word from them I come to find out the car hasnt even been touched yet. Drove by dealership to find out the car was in the same exact spot I dropped it off at. Called and said I was just going to pick up the vehicle. When I arrived to pick up the vehicle I find the battery to be dead. This proves they just completely ignored my car and didnt even attempt to even look at it. Very disappointed and will most likely never be using them again.

Josh McClure made it happen! True professional was very knowledgeable, efficient and valued our time spent in the dealership. 10 out of 10! Much appreciated.

Sharon did a great job with my purchase. She had all the answers to my questions and was able to assist with my insurance transfer. Had everything done in 2 hours! Which was a first when buying a car!

Huge thank you to Arthur on helping me purchase my daughters first car! He went above and beyond to make sure the whole process was easy and fast!

Find another VW dealer. The ones in this area are a waste of your time. Games should be on the TV on Sunday and not at the dealership

I’m so thankful for Trisha H. I had no clue what kind of vehicle I wanted when I arrived. She was very Patient and helpful. Very knowledgeable about any kind of questions I had about the vehicles. Was understanding about my budget and all of my concerns. Most important she was not pushy . Thank You for helping and getting me into a new car!

I’m very happy with my experience at Wallace. Everyone involved made the experience quick, painless and just an overall great car buying experience. Thank you to Lance, Sharon, Rafael and Steve. You guys are amazing!!! I’ll be bringing all my friends and family here from now on.

We had the pleasure of working with Arthur and Trisha today. They took care of all of our needs and helped lease a new Tiguan. Their customer service exceeded expectations. Steve in finance was fantastic as well.

Went into the dealership not really know what car I wanted but thanks to Michael Tatto I was able to narrow it down to 2 . I am a very indecisive person so I was very thankful that he was respectful and patient with me . Hopefully next time I’m visiting hobe sound I will be able to leave the lot with my dream car .

Contacted dealership expressing interest in a specific 2020 Tiguan. Spoke with sales representative Joshua over the phone confirmed vehicle was still in inventory. Confirmed and submitted credit application. Went into dealership within 1 hour and then advised the vehicle was previously sold the day prior! Sales rep then backpedalled and tried to upsell another model! Completely mislead and will never do further business!

Everyone was super friendly, my sales woman Dayshaliz or as she goes by Day was very friendly and helped me get a good deal and I was able to walk out of there with a new 2020 Jetta se. Definitely recommend to see her

They fixed my issue right way

We had an awesome experience buying our Tiguan at Wallace Volkswagen. Our sales person Sharon was fantastic. She made the whole process quick and easy. I would highly recommend asking for her. We will be repeat customers !!!

I had a great experience and Michael Tatto was exceedingly helpful! I felt really taken cared of, and enjoyed myself aswell ! I don’t often write reviews but I had to give props to Wallace VW and Mr.Tatto !

I have a 2018 Passat R-Line and a 2019 Atlas SEL R-Line 4motion that was purchased and serviced at Wallace VW. The team in the service department is awesome. Dave W, Dave Z, Albert and Joe are very accommodating, very friendly and very professional. I have had some issues with my Passat and it has spent quite a long time at the dealership, but the service team has been awesome the entire time. They kept me informed and made sure I had a loaner vehicle. I would highly recommend them to anyone and will continue to have my vehicles serviced at this location.

I purchased a Mercedes c300 here about 2 weeks ago. I will say this is the worst experience I have ever had while purchasing a car. The car was used and did not come with floor Matt’s which I understand but when I went back to ask if they had them somewhere at the dealer they made ME go look for them in the detail department. After not locating the floor Matt’s the manager said “well your on your own, we are not required to provide floor Matt’s” he could have atleast led me in the right direction to purchase some. Also my second key for the vehicle was not working so I asked if they could help me with it they said that it must need a battery and did not offer to replace it. So I went to the Mercedes dealership and paid for a new battery just to find out that the second key wasn’t even the right key for the vehicle! I went back to the dealer and my sales person Trisha told me there wasn’t anything they could do, I don’t understand how you can sell someone a car and tell them there is two keys and then do nothing for me when the key does not work. The manager didn’t even come out and say anything he just sat behind his desk and watched the situation take place. Trisha proceeded to give me and attitude and basically didn’t proved me with any alternating. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THESE PEOPLE NOR WILL I ALLOW ANY OF MY FRIENDS AND FAMILY GO THERE TO PURCHASE ANYTHING. By far the worst experience of my vehicle purchasing experience

I have purchased over 50 cars for our family over the last 30 years. I can honestly say this was the worst experience Ive ever encountered. Also this was the 1st time I walked away from a car dealership without purchasing a vehicle. I called and spoke to a sales rep ( I will leave names out of this to spare them the embarrassment) and gave him the car I wanted to see from their website and asked to have it ready to view when I got in there. I gave him 2 1/2 hour notice for when I was going to be there. I asked if he could call me back to ensure he could do that. A sales manager then called me back and told me they will have the vehicle ready when I come in. I called the sales rep again 45 minutes before the time I told him I was going to be there just to be sure everything was ready because I live 40 minutes away from the dealership. I was told everything was set. I arrived and spent 25 minutes with the sales rep waiting for him to obtain all the information about the trade-in. He then proceeded to walk me outside which I thought was to view the car. It was the same make and model but not the vehicle I was interested in. When I questioned him on it he said he just wanted to show me what the car looks like. I told him I know what it looks like and to show me the vehicle Im interested in. He then let me know that he didnt have the car but we could go see it, which was at another dealer 45 minutes further away. I told him we were leaving and if they wanted my business that I wanted a manager to call me. I waited 2 more days and still hadnt received a call. I then got an em from the dealer about the vehicle I was interested in so I called and asked to speak to their main manager. I explained the whole situation and he said if you come back in tomorrow I will make sure to make it worth your while and well for sure get a deal done. So I proceeded back to the dealer for another hour and a half round trip. The manager gave me a good deal on the car but was trying to hose me on our trade. He gave the normal set of excuses, but of course nothing that I havent heard before from a typical car salesman. I had a True Car True Cash Offer from another dealer that was 20% higher than his initial trade offer. I was able to work to get him higher but was still 10% lower than my cash offer. All I was asking is to match the offer of our trade to get the deal done and his exact explanation was I dont have to make the deal because we sell a lot of cars. If you want a better deal go to the other dealer. So needlessly to say I left. By the way this was 5/27/20 during Covid-19 when no one was buying cars. I highly recommend that you never go to Wallace Volkswagen to buy a car. They will waste your time, not deliver what they say they will deliver and show zero compassion for how they treat their customers.

Great team! Thanks to Joshua McClure I was able to find the car I wanted for a reasonable price, and the car was spotless!

I had a radio/infotainment system replaced under warranty. David Zombor was the service advisor, and he was great.In addition to him originally diagnosing the problem and knowing the fix, he helped me with an intermittent malfunctioning key fob. He cleaned the contacts, and the key fob was fully operational.My past and current experience with this dealer has always been good. David goes the extra difference for an even better experience.12/30/20 This is a 2nd review. Although I did not purchase my Passat from Wallace, I have been treated like I am a good legacy customer. I have to credit Joe Dayton, Service Manager for the welcoming climate and their good work and attention to detail.He recently helped me with technical issue and solved the cost to repair at a minimal cost to me. I highly recommend Joes service department and the good folks that work for him.

I had a wonderful experience at this dealership. My salesperson, Sharon Maximus, could not have treated me any better. She was professional, informative and genuinely just a good person. I live in Ft Lauderdale so we had to do a lot via text and email and there were no communication issues. I would highly recommend this dealership and Sharon individually for anyone in the market for a VW

Our salesperson Trisha was a real pleasure to work with. She is just getting started in her career and she has a very bright future. She was very knowledgeable about the different cars and features and very easy and fun to work with. Everyone from Andre to Penny were also great and they do not pressure you like all the rest. We have been getting our cars serviced at Wallace for the past few years which is also always a good experience. We will definitely buy again at Wallace and tell all of our friends to go see Trisha to get a new vehicle. Trisha thank you for a great new car and buying experience!

Sharon and the Wallace crew were all very helpful and friendly. Great, informative service.

Jon great salesman....

The showroom was spotless. I called to get a price for my car. late afternoon, early evening I had a price. Wallace was a lot less thanSchmacher. Jim Boyle was terrific sales person. Staff was great

We had a wonderful experience at Wallace VW which -let’s be honest- it is not a common thing to be said about a car dealership. The salesperson Sharon, did everything possible to make us feel comfortable, answer our questions and help us make a decision on our own without feeling pressured by her. Sharon’s knowledge and sincerity was evident as it was her friendliness. They have me as a customer from now on.

Thanks to Sales Manager “Jerry” for stepping up and beating the prices of every VW dealer from Coconut Creek to Ft. Pierce..Yes I shopped every one of them.... We went today and purchased our 2019 Tiguan. Every thing Jerry told us on the phone was delivered and then some !! We were treated with respect and VW knowledge while at the dealership. Salesman Jon and F & I Manager Bob were a pleasure to work with. Now we hope the car is ready by Wednesday March 20 with the pinstripes installed and detailed. Thanks Wallace VW you beat the rest of them and made us extremely happy. We are not blaming you for the rainy day. 😁☔️☔️

This is the most honest car dealership I have ever been to. This is my second purchase at Wallace..from sales to finance and serviceProfessional and knowledgeable in their product.Thank you Jon, Jim, Steve, Andre and David ZYours trulyDonna and Phil Collins2016 And 2019 Jetta

Trisha was our sales person and she was so kind and genuine. She helped make the whole process enjoyable with no pressure. She was very informative and guides you with choosing whats right for you. I would highly recommend Trisha to any of my friends and family or anyone considering buying a new vehicle. She is a sweetheart. They have a wonderful team at Wallace Volkswagen and everyone is always friendly and helpful.

First off Sharon was amazing. No pressure down to earth very knowledgeable. Then there was Andre again another great team member who brings it all home. We should not forget about Penny who seals the deal. With her know how about the numbers she is amazing. They were the dream team that made my dream happen. Thank you all. Love Wallace they are what a car dealership should be. Great experience.

Parts department ready & available to greet customers with a smile.

Pleased to say that Wallace VW provided my wife and I with outstanding customer service and sales. Our sales associate, Trisha H. was fantastic to work with. She was very knowledgeable and does her job very well. Kudos to Trisha! The sales manager made our transaction easy and painless. I will recommend Wallace VW and Trisha to many people for sure. Thank you. The Sullivan’s

March 2020 I bought an SUV from a used car dealer. It was a very bad experience. Terrible customer service and a severe lack of attentiveness. For several reasons, I decided to trade that SUV in. I called Wallace Chevrolet and spoke to Amber. We spent 15 minutes discussing my best options. She referred me to Wallace VW and I met Lance and Sharon M. What a fantastic experience! Everyone was kind and helpful. Sharon provided me with super star service from start to finish. I am so impressed by her professionalism, care and attention to detail. Whenever its time for me to get another vehicle, Im heading to Sharon at Wallace VW.5 Star service.

Sharon Maximus was an absolute pleasure to work with at Wallace VW. She is a fine example of a professional who understands how stressful car buying can or may be, and shows a tremendous amount of understanding and compassion to guide you comfortably through the process. I also left some personal items in my trade-in by accident and she mailed them to my house. I can not recommend Sharon enough, top notch all the way!

My overall experience purchasing a car for my nephew at Wallace Volkswagen was very good. Eric, Andre, and the rest of the staff were outstanding and accommodating. The purchasing process was lengthy, but it was because they were trying hard to get me the deal I wanted. My only issue was that we were told that the gas tank will be filled up; however, my nephew almost ran out of gas on his way home because the tank was pretty much empty. All in all, I would recommend these guys to other potential customers who are in the market for a vehicle.

Best purchasing experience we have ever had. The sales, finance managers and sales person Trisha were outstanding and professional! The best and organized process as well. We are definitely now Farfegnugen in our new VW Jetta Autobahn series, alles ist gut !!

The people at WALLACE VW where very professional and customer service oriented, particularly the sale person Joshua McClure and Trisha Hamel working through various details. Thank you, Luca MAZZACURATI PhD

The people at WALLACE VW where very professional and customer service oriented, particularly the sale person Joshua McClure and Trisha Hamel working through various details. Thank you, Luca MAZZACURATI PhD

I saw a 2020 Tiguan with 4Motion on the Wallace website. I drove two hours to get there. The staff were very friendly and did not pressure us. We agreed on a price that we felt was very fair. Our salesman Jim Boyle was nice and laid back. My wife ended up getting her blue 4Motion Tiguan and I got the satisfaction of a good deal. I would recommend.

Not your typical car sales people. Honest and Genuine people all around. There to help/assist and not to pressure/sell. Trisha was nothing short of Amazing.. Super Friendly and Helpful, Andre was just as great helping with some details of the sale. Penny was a Delight as well. Great Conversationalists...Very Down to earth people not trying to pressure you into anything you dont want..I Stopped in just to look and left that night with the car I wanted. Stop in here first and dont bother going anywhere else!

ABOVE BOARD DEALERSHIPS ARE HARD TO FIND - WALLACE VOLKSWAGEN IS THE PLACE TO GO!! I have been leasing with this dealership for 7 years. I recently had the best experience and they contacted me to offer a really unbelievable deal, knowing I needed to make a change. The entire team went above and beyond in treating me well - as they always do. John B has always been the salesman I go to as he is patient and truly looks out for my best interest. This is not something easily said at most dealerships. I am treated with respect and patience. Recently added Penny and the new finance manager from RI - great choices and I really appreciated the time they spent with me and the QUICK transaction once I had made my choice. Dave in service is one of the reasons I continue to use this dealership and you wont find a better service department than at Wallace. If you are looking for a new car or a lease - this is definitely the place to go!! And I am not an easy person to please...thanks to everyone at Wallace for taking the time to build this lifetime relationship - as I would not go anywhere else due to the treatment and care I receive from this team!!!

Sharon Was My Sales Representative She Was Very Knowledgeable, Helpful, Friendly And Professional, Kind .....

This dealership was by far the best Ive ever been to! Jon, Andre and Steve all worked their magic to get me the car I wanted. Friendly and professional! They have my loyalty. Great place and great people!

WORST SALE SERVICES I EVER HAD! MY WIFE AND I BOUGHT A CAR IN APRIL AND AT THE END OF THE PURCHASE WE NEVER GOT ANY WALK THRU TO LEARN ABOUT ALL THE FEATURES THAT COME WITH THE CAR AND SINCE THE DAY WE PURCHA THE VEHICLE THE APP FEATURES THAT ARE INCLUDED WITH THE CAR TO TURN IT ON REMOTELY AND OTHER THINGS NEVER WORKED, MY WIFE HAS BEEN THERE 3 TIMES AND BEEN ON THE PHONE WITH VOLKSWAGEN AND WALLACE SEVERAL TIMES FOR LONG PERIOD OF TIME AND NO BODY KNOWS WHY IT’S STILL NOT WORKING BUT CUSTOMER SERVICES AT SERVICE PEOPLE AT WALLACE KEEP SAYING “IT SHOULD WORK TOMORROW “ WE ALREADY SPENT HOURS TRYING TO GET THAT FEATURE TO WORK BUT NO ONE AT WALLACE CARE TO HAVE THAT WORKING, I DONT RECOMMEND BUY A VEHICLE FROM THEM. GO TO PALM BEACH OR FORT PIERCE IF YOU LOOKING FOR A VOLKSWAGEN

This was the BEST experience i have ever had buying a car, and this is my 9th car. My sales person was TRisha, super nice. She didnt push me at all. I cant stand pushy sales people. Lance, the manager, where I wanted to be payment-wise and he made it happen. No haggle BS. It was great. The finance guy, Steve, was SUPER nice and also did not try to sell me a bunch of balogney... i told him the only thing i needed extra was GAP insurance, he agreed and BOOM. Done. I have a super cute R-line Jetta! woot woot

Extremely rude and unprofessional. Numbers guy,I think his name was Lance(tall bald guy). Interrupted my wife several times while asking a question, treated us like we were ruining his day for being there. Drew childish boxes and arrows on the data sheets. Wouldve been the 3rd car bought from Wallace, shame theres no customer loyalty or appreciation anymore.

I recently purchased my car from Sharon Maximus & it was just a great all around experience!!! Sharon was very knowledgeable, courteous & not pushy at all... I highly recommend her for your next car purchase!!! Thanx again Sharon

So happy with my experience at Wallace Volkswagen. Sharon Maximus, in Sales, was patient and knowledgeable - made the experience so pleasant. Steve Pearl made it all happen. Thanks to the team there for making this painless. I love my new (used) Tiguan - great car, and couldnt be happier.

Dave at service went above and beyond! I will only get my car serviced here :) Thank you for everything

This place rocks! Eric was very friendly and patient. Steve Pearl was amazing! They helped me get into a new vehicle at a great deal! Go see these guys, they will do everything to make your experience a dream!

Awesome experience! We worked with Trisha, Andrea, and jimmy and they made the experience easy and fun! Definitely would recommend to anyone. They got the exact car I wanted and had it delivered within a few days. Great experience and people!

Thank you Jon B. for having the best experience in buying a car from a dealership. We cannot say enough good things about how you and all the other employees treated us. Truly appreciate the Respect, Kindness, Courtesy,that was shown to us and outstanding service from everyone who works at Wallace VW.Also treated our 12 year old nephew with respect.Thank you for everything and this is definitely a great place to buy a car.

The folks at Wallace went over and above to take car of my auto needs. My salesman, Sammy was unbelievably fantastic...patient, listened to what I wanted and made sure he matched my criteria...he spent hours taking care of me and I have never had such amazing customer service, on a scale of 1-10, hes a 15...even the financial end was a breeze with Steve Pearle...and is certainly is a pearl. He made the whole process painless...answered every question and was just super to work with. The perfect blend of professional and friendly. I cant say it any clearer, WALLACE is the best...I highly recommend them for great quality, service and above all, honesty. A huge thank you to Lee who made it all happen...you have certainly earned a forever customer. Thanks guys!!!! PS: I LOVE MY CAR!

I enjoy going to the service department here. They always give great advice and actually have personalities. Most service departments at VW in Florida dont have the friendliest staff.

I recently purchased a 2019 VW Atlas at Wallace Volkswagen. Honestly, this was one of the most pleasant car buying experiences I have had. The Sales Team was super customer oriented and frankly I had not planned on buying that day and only came to look, but we were able to agree on terms and they got me out the door with an SUV I love. From all indications the Atlas is a great SUV, lots of room, technology and I have had lots of complements. I would definitely recommend Wallace Volkswagen to others.

When you think of car salespeople and dealerships -- you get a certain image, feeling -- and its usually not a good one. Well, not at Wallace Volkswagen! Our salesman JV was delightful -- extremely informative, knew the product, and there was absolutely NO pressure. In fact all of the staff from Andre to Bob were professional and just nice people. Now we are sporting a new Atlas which we love, love!

I knew what I wanted when I showed up (did not need to shop). They immediately got to work. There was no games being played or the unnecessary run around. It would have been a quick visit if not for minor problems on my end (banks). Thanks to them for the easiest car buying experience Ive ever had.

Sharon was very genuine and helpful. I never sensed any alterior motives from her... She was dedicated to helping me fulfill my needs and because of her I will most definitely be a returning customer.

Trisha and Wallace were a pleasure to do business with. After some terrible car dealership experiences while shopping for my new SUV, Trisha made the whole car buying thing easy. I felt no pressure but all my questions were answered and in the end I walked out with a very fair deal on a nice new Atlas. Thanks Trisha!