I just moved back to CA after 20 plus years. I have a 2018 Buick still under warranty. I searched Internet for Dealer.I decided on Mataga for a much needed service. Not disappointed!! I was greeted with very nice and personable service person. I had made an appointment previously (via Internet) and we went over all that I had requested. My wait was really minimal and was always kept up to date with progress. Any thing the service tech found and needed to be addressed wasBrought to my attention.I would rate A for service here and definitely go back. Very courteous and professional with this Dealer.

Yesterday was my first time at Mataga and let me tell you my experience was awesome!the ladies that work there were all very helpful and had an amazing customer service.i would definitely come back and also tell all my family and friends this is the spot to come to get there car serviced!thank you Mataga for being very professional and caring for customers that made my day 😀

Bought a used car from them, a 2014 Mustang GT. It was a beautiful car and we were even offered a couple thousand dollars off of the price. The entire staff that I worked with were extremely nice and helpful. After everything was said and done we left the dealership and not even 15 minutes later I have to pull over because my car starts overheating. Long story short Ken, the sales associate we worked with, drove out personally to see that we were okay. He told us not to worry and that he had it covered, tow truck on the way. Come the next day we show up to the dealership and the car is in 100% working order. I talked personally with the mechanics who were able to fix the car and they told me what was wrong, what happened, and how they fixed it. Overall an extremely helpful group of people that I was happy to work with. They told me what went wrong and that it will occasionally happen on the car. They completely replaced everything and got it in working order. Obviously this is something that I didnt want happening, but having great customer service and reliability I could count on really helped our overall experience and Im really grateful that I had someone like Ken to help us through the whole process. Would definitely recommend them, especially Ken. He is one of the most sincere and helpful people Ive met and I strongly recommend talking with him when you come in!

Outstanding service! I hadn’t been to Mataga in months and when I walked in to the service department Ozzy greeted me by name! I haven’t experienced that in other businesses I’ve been a customer in! Ozzy also communicated via text to keep me updated on the service snd time frame for when my vehicle would be ready for pickup!

Great service with attention to detail very friendly crew it was good to get my car service

I had a great experience, I was in and out faster then the expected wait time.

I was treated with Respect, went out there way to make me happy pluse I got a new Buick!!!

Mataga of Stockton has some of the best customer service. Weve been to them a few times for repairs or to service our car and they communicate well and get us a rental car if its going to take longer than they think. Overall I definitely feel they have customers best interest over other dealership weve been to.

Took my car in for check engine light and got over charged in labor fees only to drive my car home thinking it’s fixed and the engine light comes back on in 10 minutes of driving home. They charge high labor fees for bad service. You would think they would give me a refund

Took my truck here to get my truck looked looked at for a noise in the steering column, get the brakes looked at ( pedal feels strange), update for my radio and to get my free oil change since I purchased the truck through them. All they did was change my oil. Also apparently all they do is change oil on Fridays? Really?! Why was I scheduled on a Friday then. Wont be coming back this Service department its very disappointing. Wasted my time. The only thing good that came out of this is I called Tracy Chevrolet and found out they can do what Mataga GMC couldnt. Found my new dealership for Service work. Dont waste your time going to this dealership for Service go anywhere else and save yourself a headache.

Took my suv for routine service.My experience there was prompt, courteous, and efficient.The technicians inspection and recommendations are truly invaluable and I will address in the near future.Thank you Service Department!!

Always Such a pleasant and satisfying visit at Mataga! Usually Ozzy takes me under his wing and makes sure all my needs are met! Today was helped by Itsel for first time! And she didnt miss a beat! She is friendly with a great sense of humor! A great way to start my Day! I also would like to recognize Lois.She is always so professional and friendly! It is obvious that her goal his to be sure you are happy and to get you on your way.Without you feeling like you are being rushed and just another customer! Thank You Mataga Staff! You all are AWESOME!!

I had so much fun buying a vehicle from Ken. He listened to what I wanted and matched me with the exact car that I wanted. The buying process was made easy! All the staff are willing to help and quick to get answers to my questions or concerns. I can’t thank the staff at Mataga enough for the great experience. I look forward to bringing in my husband to trade in his truck!

Everyone at the dealership was polite, concernabout my issue. The price was with in my price range, and cheaper than 5 other dealerships, I had called. They were very up front about price and the time it would take to do the job. They even called to remind me of my appointment. I think they were very professional.

Purchased my very first GMC Truck and got one nice ride through John!! He had golden communication skills and made sure I was well taken care of throughout the purchase. Cant wait to do more business in the near future. Thank you again to John and the Mataga Team!

After visiting several GMC dealers, I came across Mataga GMC and was helped by Armando Vargas, whom was not only professional in his dealings but also genuine, caring and showed my family that we could do business with them. Armando was patient, understanding and explained the car buying process thoroughly - which made it easier than other dealers. I have recommended My family & friends and will be returning for future upgrades. Thank you Armando @ Mataga

This is the third car I have purchased at Mataga of Stockton. They are great. Ray sold me the vehicle and I feel great about my purchase. Allen in finance was fast and thoughtful. Ozzy in service will help me maintain it. I love this team and I really love my new car.

I gotta say working with Ozzy was amazing. Great guy and a great service staff that went above and beyond. I will be back!

Went in for oil change, Ozzie was very helpful along with the mechanic that change oil. Advised me that brakes needed attention, so I made appointment for Thursday . Thanks Mataga. You guys and gals go the extra mile. Appreciated

My most recent experience was not good at all. My truck stayed at the shop for almost 3 days and there was no communication. I had to keep calling and was given the runaround. If I would not have called to check in on the progress there would have not been any communication. I let one day slip from me because I got busy at work and I didn’t hear anything about my car. When I went to pick up my truck there was no apology no concern for how I was feeling. Customer service was lacking during this experience.

The oil change and tire rotation is great! They didnt replace my chrome air cap when they were finished. Obviously they lost it because they placed a black cap on it. Then I asked them to check the tire pressure monitor because the caddy tells me to have it checked. They didnt check it because the message still comes up with the tire pressure light.

Dropped of vehicle at the beginning of the month on a Wednesday, for a Thursday morning appointment, didn’t get seen until Friday. I finally got my vehicle back … a month later.I was told shortage of mechanics. In addition I was told my warranty company gave them issues as well. Also, trying to get a rental was u believable! I never had such a difficulty time with trying to get a rental vehicle.The guy I spoke delt with was a good guy, he did his best.When I went to pick up my vehicle, my brakes (that were not worked on) started making noises, they got grease on something I had inside the vehicle, my hitch cover was off for some reason (not a big deal). On top all that, I had 0 miles to empty on my gas, I understand they have to test drive it and what not, but 0 miles to the gallon when I left it there with at least have a tank… I call BS. I was told I’d get some gas cards, it’s been a few weeks, and haven’t herd nothing back.Only reason I gave them 3 stars is because a manager did get involved to get me a rental, and the rep I dealt with was cool.I’m not too sure if I wanna service my Cadillac here any more tho…

I am very impressed the way the staff works with the customer and shows them courtesy and respect keep up the good work my team advisor did an excellent job

Raheem helped make sure we were well taken care of throughout the process. By the time we made it to the dealership it was a walk in the park. The sales manager Adam was easy to work with and made the process seamless. Sergio, the finance manager, was very thorough in explaining all the paperwork. Thank you for making it a pleasure.

Pro: Gentlemen was nice. I test drove the car loved it. Cons: Then was working on financing the car. During the process another person test drove the car then came in and started financing the car in the next stale. I was then told the car had been sold in the middle of my financing process. No first come first serve here good luck everyone

GMC of Stockton has been the best service for my Denali I could ask for. They are courteous and caring. Their text notifications are great so if you are waiting outside taking a walk you will be notified easily that you are good to go! They have taken care of all my service needs with a smile and I recommend them for Sales, Service and parts. This is my fourth vehicle from them!

The work was done well as usual but my appointment was at 12:20 and when I left around 2:00 they hadn’t touched the car yet. They no longer provide the car service to take you home or pick you up so you have to find your own ride. The car was finally finished about 5:00pm. I was just livid thinking about being stuck there for five hours for and oil change and a new tire. Thank God I got a friend to bring me home while waiting and take me back to get the car. I am rethinking using them for routine maintenance because of this.

Just got my first car thanks to Ken, armando, bryan they helped me out ! theyre the best !

I love Ozzie. He always make sure that I have the best customer service. I will continue going as long as Ozzie is there.

Jackie helped me get a new car, she was had so much patience and was so knowledgeable. Made the transition of the trade in and getting the new car so easy! Love her help & my new 2021 Terrain!! thank you

Took great care of us and communicated so well as parts are hard to come by right now.

Phenomenal service!!! Everyone from the clerk to the courtesy driver took care of me and provided exceptional service. Highly recommended!!

Had my 90k maintenance done as usual Ozzy took great care of me

Our purchase involved a trade-in of compact SUV that we were outgrowing by the day. Team of Jairo, Ken, John, and Sergio were responsive and attentive and were instrumental for us in upgrading to our new family vehicle, Buick Enclave.

Thank you for having my car serviced, while I waited, in 45 minutes.A special Thank You to Ozzy, he is the BEST service advisor you have!!

Very polite and professional. Does a good job.

Customer service is exemplary at Mataga. They do everything to ensure your vehicle is repaired and you are happy with the results.

My appointment on time the job was done to my satisfaction. The waiting room was clean and cool.

I have been a faithful customer of Mataga of Stockton service department because of their amazing, over the top, excellent attention to not only my vehicle but also to me. I have never left unhappy. They are honestly my favorite “errand” to run and I never dread a routine oil change or any other maintenance on my Buick.Thank you to the whole team but especially a huge thank you to Ozzy.

This service department is terrific!! I was referred by Cindy Gray. From the minute I booked my appointment up until I dropped off and picked up my serviced car I had nothing but an amazing experience. Ozzy greeted me and was very professional, courteous and knowledgeable. Thank you so much for such a pleasant experience! I’ll definitely share my experience and will return. 😊

Sorry but today I had an appoinent at 11:20 for an oil change and my vehicle wasnt taken in until 12:48 and then it wasnt ready until almost2 oclockAlso they rotated my tires which I didnt ask for as I just had them rotated at Les Schwab. So needless to say I was very disappointed.

Mataga has been great to me since I’ve stepped foot on their lot!! Staff is very friendly, helpful and have been top notch since day 1! Raymond, Javier and Ozzy have been absolutely great to me! Super Appreciate that! - Lifetime Customer Manuel

Service writer was professional and courteous. My truck was done in a timely manner, and I was notified by the method I preferred..

Well let me see... THEY WERE GREAT.. Jackie Zavala was my sales person and she made the transaction easy. I came in with a new vehicle on my 📱 that they were advertising had my trade in and done that easy. Very happy with the process. They have a great team ready to help. Friendly n professional

This was my first time going to this dealership and I was thoroughly impressed. When I pulled my vehicle into the service area, I wasnt sure exactly where the entrance was. At that moment, a young woman asked me if I needed help and then proceeded to escort me to the service area. I was promptly greeted and assisted by the staff inside not long thereafter.Initially the courtesy shuttle was going to give me a ride home but once I saw how comfy the waiting area was, I decided to stay put. The area was a nice size and the two other people there practiced social distancing. A cleaning lady also came in and wiped down the seats, tables and the restroom.My vehicle was completed in a very reasonable amount of time and at a very fair price. I will definitely be back and recommend others.

I was in need of a replacement antenna for my 2015 Escalade which Matage had in stock and the correct color for my SUV at a fair price. I requested support which the service department was able to squeeze me into the schedule for Saturday morning. The installation was done in a timely matter. Good workmanship!!!

The staff is amazing! Super sweet. The last two times Ive needed an oil change Ive had to take my toddler and infant with me in the waiting room but we werent there long. My car was done in under an hour.

Their were able to help and work on my car without having an appointment. Friendly service each time I walk in.....

I will only bring my vehicle to Mataga service center. They are fast, efficient, honest and have the best customer service! 5 stars all the way!

So far so good. Getting ready to drive cross country. Hopefully the problem was corrected.I was happy to receive a senior discount.

I want to thank the kind people at Mataga, but most especially, David Picazo who worked over a month to find my perfect car. He was professional, efficient, but most importantly, kind and understanding. I will refer anyone looking for a new vehicle to Mataga. Yes, you have great cars, but you hire great people and that is what counts! (Also special thanks to Sergio in Finance. He rocks too!). Carol A.

Service was mediocre. I took the car in for 2 issues that shouldve taken a day, but it took a day to diagnose the issue and then after 2 days had to wait for the part. As a diagnostic charge was applied for each issue, the part shouldve been shipped overnight.Cost is mixed. I understand that a diagnostic cost is needed but I dont understand why it was needed for each issue at full price, additionally the labor rates seemed higher than normal.

Ryan and Joey were honest and straightforward during the purchase. My only comment would be to explain the Mataga Package before the final signing. While my personal belief is the Mataga Package is a ruse to get more money out of the buyer, and not worth the price, at least being upfront about the cost and what it entails would have made stomaching it a little easier.

The service agent Ozzy when above and beyond his customer service. Thank you so much for the hospitality from everyone I dealt with.

I went in today to buy a truck for myself. I had believed it would have worked out smoothly since I have done business with them before but it turns out due to COVID they are making their prices even higher and taking advantage of being in an pandemic. They are listing the vehicle I had wanted 20K higher than it should be, not even trying negotiate with me, or understand where I was coming from. I understand due to COVID there would higher demands but lets not get the higher demands corrupt our heads into not give reasonable prices now.

Francisco was really helpful. Friendly and knowledgeable. He let me know that getting my oil changed at the dealership is usually a better deal than most mechanics. Linda, in parts, was super helpful making sure that the parts were ordered for my truck before I brought it in.

Always friendly and helpful. Ozzie Handles everything in a timely manner and does what he can to make sure everything is covered. Rentals are hard to get but he tries to get me one if its possible. Staff in general is overall helpful, friendly and willing to help as much possible. Definitely enjoy taking my vehicle in to a place that is reliable.

I enjoyed myself in the sales department it was thoughtful I considerate and very helpful in making sure I purchase the vehicle I want it I love the service department even though I was not there to service my vehicle I was there to purchase a new one and the Personnel that I know in the peoples I know in service department came out to meet me and speak to me as if I was one of the family I would recommend highly to anyone It Go to Mega GMC in Stockton

Took my GMC Sierra in for airbag recall as well as a diagnostic on my rear view camera. I had to pay for the diagnosis which was fine but I didn’t get what I paid for. All I was told was my stock radio and rear view mirror were not compatible. I asked the gmc service rep to provide me with details as to why and what I needed in order to fix this. The only reply I got was my rear view had to be changed. I requested a part number which I did not receive or a action plan to fix. Which left me to feel as though the diagnostic I paid $165 for was worthless. After doing my own research I found that all the sierras reverse cameras operate through the in dash unit. So I was also told mis information and was also robbed of a diagnostic fee. Never will I take my truck for service here again.

Thank you Bryan for making my car experience so awesome! Bryan was thoughtful and answered all of my questions. I had waited a while to purchase a car, and Im glad that I purchased it from here. The team was very both friendly and professional while I purchased my car. I would recommend buying from this group of professional individuals.

You have a great team, they were professional and very helpful, great service

The staff was very friendly and helpful. The paperwork took forever. The car was not totally detailed. The battery died one month to the day of purchase.

This was a good experience for me because even though they couldnt find what was wrong with my car they kept it and continued to search and search until they did find out what was wrong with it. Ozzy was up on everything he did call me he kept in contact with me and kept me informed of what was going on with the car. I would definitely use them again or recommend someone to them.

Great service, friendly staff and my vehicle was taken care of in a timely manner.

David P is an exceptional saleman. Knows the ins and outs of the Terrain. Very courteous and professional. At the end of the sale, the owner of the dealership came out to personally thank me for coming in and purchasing a car. Never happened in my lifetime of vehicle purchasing!

Very kind staff and made the whole process quite easy. Thank you David.

By far, Mataga Buick GMC has been the most professional and most efficient car dealership I have ever bought a Vehicle from.Their service department rates as well as mentioned above.If you’re in the market for a GMC Truck or Buick you are missing out if you don’t give them a shot at making it right for you.I’ll never buy another vehicle from anyone else.

As always Mataga is a reputable, friendly, professional experience. Thank you for keeping me up and running.

Service on time and took aa reasonable amount of time.

When I came in to pick up and pay for my vehicle the receptionist clearly saw me but did not greet me nor acknowledged me. Another service and parts representative walked in and finally asked if I had been helped, I was standing there for at least 10 minutes. The service parts person pointed out to the receptionist that there is a customer to be helped. The receptionist finally said “oh” and looked up. They now both asked me who was my service person and I responded to them his name is Ozzy. The receptionist made a smart comment about me “oh it’s that customer.” Which I heard loud and clear. I have always believed that Mataga had high standards regarding customer satisfaction and professionalism that’s why I purchased two vehicles with them but what I experienced that day was not professional and so very disappointing. The service parts had made a previous mistake prior to this appointment that is why I had to leave my truck a second time. Train your employees to keep their comments to themselves.

Jackie in sales is AMAZING, go to her she will take care of you!! A+++

Ive gotten my service done by Mataga for the past 6 years now and absolutely love their customer service! They take good care of me and my vehicles and will continue to support them.

Francisco, the service rep, was extremely helpful, professional, and knowledgeable. He took the time to lift the hood and show me the problem areas. He cleaned off my keys with sanitizer and wiped down the driver-side of the car right before I got in to leave. Excellent experience and service! Thank you

Thanks to Ozzie and the service staff and especially the mechanics. They are awesome 👌

The staff was very pleasant, and the service was excellent!

They have an outstanding group of salesman. Brain did an excellent job with helping me purchase my new vehicle. And the entire Finance team just make you feel like family. . Finance managers gives the best customer service and the best deals. I would recommend this Mataga Cadillac to anyone thats interested in a car

Super Friendly staff Armando and Rodney did an amazing job at helping me get the car i wanted,great customer service first time going to mataga and will definitely recommend. They definitely put the customer first, bought my car last week and was given a complementary car wash inside and out 😁

Paid for diagnostic to see why check Engine light is on and they tell me it can be fuel injectors don’t guarantee that’s the problem and charging over $1400 to fix something that can be totally fine and also telling me it will be over a week to even start working on my vehicle because lack of man power.

We did not purchase our vehicles here at Mataga but we will definitely buy here next time. Every time we come in for our vehicles to get serviced Ozzy is always taking great care of us. We love how he cares about our concerns and makes sure it is taken care of. Compared to other dealers we have been to for service, Mataga is the one thanks to Ozzy.! Best customer service with everyone honestly! If I could give Ozzy a 100/100 I would!

I called to get my car serviced in April, they were booked up until may 10th and said I can bring my car in on the 12th and will call me the day before to confirm, still haven’t received a follow up.

Stars down to one star. Goodbye Mataga, no more dealing with unresponsive company. they sent response to my complain asking to call the owner, I tried twice and transferred to her VM, explained that it is her only to deal with but she never call back. I must find another dealer to take care to my tires pressure because it is too complicated issue for Mataga to fix. The car purchased about a year ago and they charged additional money for Nitrogen and have to drive every tire different psi.

Amazing experience. Recently I moved to Lodi which means it’s time to find a new Cadillac dealership for my car. This dealership surpassed my expectations. I called first thing in the morning due to a check engine light coming on. They were able to order the parts and fix my car within a day. Text updates were greatly appreciated as I was updated with the entire process.Big shout out to Ozzy for being knowledgeable, professional and keeping me informed! I will be defeintely coming back to you for future services.

Had my car detail, great job inside and out.

Keith Thompson, Rosa finance and the entire staff at Mataga were absolutely great. Thanks for getting me in and out very quickly and making the process very easy and smooth. I will definitely continue doing business there!!!!!! I would like to add that Keith Thompson goes above and beyond in helping you feel welcome and comfortable. His attention to detail from beginning to end was very much on point. Thanks again.- Carmen T. Garcia

Mr. Oscar Aguilar is an amazing person and always goes above and beyondwith his very knowledgeable staff to provide excellent service.Very satisfied with the service. I highly recommend.

“Ozzy” addressed all my concerns, and the vehicle was done ahead of time! Great job guys! Thank you as well to the service department!

Wonderful experience, per usual. The staff is so helpful and organized. They always go above and beyond. Ozzy is who I usually deal with and he is a superstar! I just recently was helped by Francisco and he too was rockstar status. I wont take my Escalade anywhere else.

Fast and friendly service. Got more than I expected, and price was very competitive.A+++

I absolutely love Mataga and have been leasing with them for the last 6 years and will continue because of the amazing experience every time. From the salesmen, to the greetings, the honesty, the quickness, the way they explain everything and for that I wish I can give more than 5 stars.

Hard review to write, as had been absolutely satisfied prior to this year. Their customer service is top notch, but quality of repairs is not acceptable. My vehicle was damaged during routine maintenance, but I was not informed. Discovered issue at future service and had to follow up multiple times to actually get the damage repaired. Also multiple times some services that I requested were dismissed and not performed.UPDATE - Kathryn, thank you for your response. I reached out via email a few weeks ago, happy to connect and chat further about our experiences. I look forward to your response.

Ozzy at service is amazing. He has made our trucks repairs easy.

I am overall happy with my vehicle it is running great it was just a long process and some miscommunication between GMC and Mataga. They helped me out With the cost of the repairs. So, it was worth the wait.Thank you,GMC & Mataga

Outstanding service and great customer relations

Quick & Easy! No complaints!

Great service! And my ordered car was here fast! Thank you Mataga!

The service on the vehicle is great but the customer service is not that great. The reason I say that is because every time I dropped my vehicle off they ask if you are staying to wait or leaving, I leave and they ask for your contact information so they can call you and they NEVER do. I have to call and one time I forgot because I was at work and when I got off and realized I didnt have my car they were closed and I had to find a ride home and back to work the next day because they were not open before I got to work. This time I called and they said the vehicle had been ready but once again I was never notified. They have poor follow up with their customers but they do a great job on the vehicle.

We’re very happy with our salesman. Dave Picazo was friendly, very knowledgeable, easy to work with. We left feeling he helped us get the best deal.

The technician who was taking care of my car kept my car without my permission never called me never gave me information about my car I had to keep calling them I went up there at night time to pick up my car they left people were trying to find my keys trying to call the technician to find out where my keys were for my car . Businesses aren’t like they were back in the days they don’t train their their technicians they don’t train their customer service therefore they make a lot of mistakes unnecessarily they just hire people and throw them in the field and most people are ignorant and don’t know how to do the job a technician who does not call back a person and keep their car overnight without permission somethings wrong with that company

Well had multiple visits at this place I mean the customer service seemed aiight but then after the second tyme if visiting I kinda figured they didnt no wut they were doin took it in for the third tyme then they switched saying the problem wuznt related to wut they fixed but still three tymez and still the problem exist till today so yeah its all bad service wouldnt recommend goin here ever if I wuz you

I took my car more then 6th times for warranty for the same problem and the last time they spend almost a month they return my truck dusty from inside the trunk has a lot of scratches ..panels are no clip all the way in is a big gap.. Im very unsatisfied 😠