We’ve been on the hunt for a very specific 4Runner for quite a while! They’re pretty non-existent right now, so we were excited when we saw this one in transit to Stockton. Sid & Boon in the internet sales department were both amazing! We inquired online & they were able to let us know as soon as this one hit the lot! We didn’t have a lot of time to complete the purchase, so they rushed to get us in & out in record time! Adam in finance was great too! Such an easy process! We love our new 4Runner and highly recommend Toyota Town of Stockton!
Like so many others, we were looking for a Venture for months only to find most were either pre sold before they even hit the lot or marked up thousands of dollars. To make matters more difficult the special edition was only made for ‘20 and ‘21 so we knew if we didn’t find one now we never would. Sid came to the rescue and we were so fortunate to work with him. He went above and beyond to ensure we were the first to know when the vehicle arrived off the boat. Thank you Sid for all your help, we are sure without it we would not have our dream rig!
I have have had all my vehicles serviced here for years. Friendly and fast service is always provided. Staff are always available for answering questions and/or addressing issues with your Toyota! I recommend Stockton Toyota!!!
Jonathan my service guy is great and always tries to fit me in when I forget to make an appointment. Comfortable waiting area. Car is always happy when they are finished.
I just purchased my fourth Toyota,2021 Highlander. I love the staff Roger Allen, Suzy and Jason are amazing! Will be purchasing our 5th Toyota soon. I would highly recommend Toyota of Stockton.
We were towed out of the mountains to Toyota Stockton and were basically stranded. Eric Gomez and his team manager Tony were extremely helpful getting our car checked out while we waited even though we did not have an appointment. We were lucky that it was a minor fix and able to get on our way. We so appreciated their help and the car wash!
Thanks Tony. Who greeted us at the door and gave us great service. Was very direct and did not waste our time. We need more sales persons like him. We appreciate you. Keep it up.
Great experience. I told Sid what I wanted, he found me my Camry TRD. He had the paperwork in hand, and car gased up and ready to go when I arrived at the dealership. In and out in less than 40 min. These guys are great, I would definitely recommend them if you are in the market for a new or used car.
Personnel very attentive and the service was great. Mr. Russ Kamibayashi made you feel at home. Thank you.
Super awesome dealership I’ve purchased my 3rd car from. As the deal is made youre treated more than just another customer. Did my deal with Luis Rubio and he really went the extra mile. Ashley also helped us as we picked up the car and she was really helpful on the closing. Thanks again and can’t wait for the next purchase!
Outstanding service. I was so impressed by the Service Adviser who went out of his way to help me get my oil change completed quickly. And the free wash card that he gave me was really fantastic.The waiting area was very nice and comfortable. It was a great experience and I will be back!
I didnt have a appointment and this is the first time I had my car serviced here on Friday afternoon. Kue is very friendly and professional, he was able to accommodate and got my car serviced in a hour. Job well done. I am really impressed as well as satisfied.
Ricky was very helpful. I did not have an appointment and Ricky listened to my concern and had my car ready to be repaired. The waiting lounge is very right and comfortable. Thank you for being so helpful and take my concerns away.
Peter was so helpful. Being disabled has been hard enough and he made everything easy as possible and we got the specific car we wanted. Customer service overall was excellent. Definitely coming back for a truck next! We love our 2021 camry!
I had my 2015 Camry serviced two days ago. But then again, I’ve had my cars serviced here since 1999. Despite the usual skepticism about taking your car to a dealer because some believe they’ll pay more than necessary, I’ve found my experiences at Toyota Town to be exceptional. Honesty, integrity, and exceeding my expectations are the norm at this dealership. Special thanks to Rick, (forgot his last name) for being welcoming and answering all my questions and concerns.
A big shoutout for Asif Mahmood. Words cant help express how awesome he is.Will keep it short - He is the best you can get. Very very happy working with him. Got the 2021 Venza XLE. 🙂
I always get 5 star service at Toyota Town. Thank you for your service!
Had my toyota Camry towed in not starting up after diagnostics was told engine was low on compression and my ecu was bad all 4 ignition coils need replace and fuse link was going to be over $5,000 to fix. So i had it towed to another shop after paying $400 to dealership for nothing turned out to be relay and security system needed to be rest cost me $250 been driving car for 2 weeks everyday no issues. Happy i took it to another shop before paying for parts i didnt need..
EXCELLENT PLACE TREATED ME WELL SATISFIED
They were very friendly, and compassionate as they made feel welcomed.Awesome customers service. Just like the Toyota song, Lets go places, Yes!!! you guys made me feel like I came to the right place.
Jackie, service advisor is great. I’m pleased with all the recommendations that was needed for my Toyota to be serviced. All the people there are so helpful and I would definitely recommend my family and friends to get service done there. Thank you Jackie;)
Went to get a part for my car. A small piece of plastic. They did not have the item. The item itself is more than $10, I was willing to pay that. Was told it could be ordered. I asked for it to be shipped to my house and was told that shipping was more than $20 by itself.
Here we go. If I can give them zero stars I will. I have been in the market for a 4 runner for a month. I was interested in Barcelona Red. Yesterday Evening I was told that car has arrived but will not be available till the next morning by one of the hard working Sales man Ali. I was told Vehicle will not be sold unless the buyer does test drive and it clears inspection. I arrive at the site at 8:45 as requested. So does the salesman. After waiting 15 minutes at 9:15 am I was told Car still has not cleared inspection. At 9:30 one of the Mangers told Ali my sales rep that Car has been sold. Wow where did the inspection policy go. I even did the credit application, I was told for me to get this 2021 4Runner Venture if I get Toyotas extended warranty with 5.9% interest rate. I declined both as my bank offered 2.74%. Now what happened here is that Toyota Town is telling customers there is no mark up but they add this no needed.warranty package to make sales. I was not buying a Jeep that I need warranty. Never ever again I am giving these crooks my business. Much respect to the Sales person as he tried everything to help. I will be filing this complain to Toyota Motors as well.Upon having a conversation with Dealership Manager Jason Ken, He clearly made me understand that returning customers are their top Priority and rest of the buyers are only selected if no one else is interested. My take is do not waste peoples time or pull their credit unless a deal can be made. Not sure where all these 5 stars reviews are coming from. Shortage of cars is playing a bigger Role as well.
Best car buying experience here. Everyone I dealt with was straightforward, professional, and courteous. Luis (internet sales), Boon, Randy, and Adam were all fantastic. I would highly recommend this dealership to my family and friends.
Great experience with prompt response, advisor Rick Macias is very easy to work with, honest, knowledgeable & definitely will recommend him to everyone.
Professional ethics. They are straight forward. They are the best. Would recommend here to go for services and purchase..
Had my car serviced and my sales advisor Jackie was awesome. She was really friendly and knowledgeable.
Would definitely go back to purchase another vehicle and referral someone to this Toyota. Peter melendez gave us a great experience here. His personality attitude was amazing. I didnt feel rushed into buying a car. I walked out with a car completely satisfied. Overall experience here was great.
Everything was great and fast. Fastest in and out Ive ever experienced.Sid was prepared for my arrival and everything went smoothly. There are dealers closer to my home but they had the exact car I wanted and I driving it home in record time. Fully recommend this dealership.
Very professional service team. My advisor, Rick, went above and beyond addressing every one of my concerns. I live closer to 2 other dealerships, but choose to have the service completed in Stockton because of the exceptional customer service
Absolutely excellent service! The best and most Professional Service I have ever seen at a car dealership.
I have been taking my Camry to Toyota Town for the past couple of years and have always had wonderful service! Jonathan is my Service Advisor, and he always does an exceptional job at making sure my Camry is running at her best! Honest services performed by the best people qualified to care for your Toyota. The waiting area has ample room and very comfortable, very nice place to be at! I would definitely recommend taking your Toyota to be cared for at Toyota Town of Stockton!
Customer service can be a bit quicker. Walked inside the customer service area and to my surprise there was no line. Also, there was no greeting or acknowledgement from all 6 workers in front of their computers. I tried to get eye contact, but these zombie employees just stared at their screens. Usually I would say something but I was in no rush so I patiently waited. Time went by and for a second I thought I was invisible. Finally, after 8 minutes passed by someone finally called me to their station. In my opinion, thats slow when no one is in front of you and there is 6 workers helping nobody.
Had a great experience. I had an wonderful interaction with the service manager Steve Heminger. He was very accommodating and I think he needs to star in a commercial for Toyota town of stockton. A1 service and A1 management. I cant wait to be back!
Last year I bought a highlander from here and came for the annual service this year.I don’t know how to thank Mr. Erick Gomez from service dept. You are very professional.He looked after my car very well. For a customer after sales is very important and Toyota town justifies each and every word. Definitely I will come again for my second car.
Very friendly very professional workers do everything they can to help you get what you want my experience on buying my first car was amazing I would definitely recommend them to others
Kevin Hamlin was my sales person. He did an excellent job. He is a straight shooter with no BS about what could or could not happen. I respected that very much and got the exact vehicle I wanted!Thank you Kevin
Usually I have great service at Toyota Town, but this time, my advisor was excellent. Russell had world-class customer service and was extremely welcoming.
Best place to get a car honest I’ll be back for another
I am very happy with my experience with Toyota Town of Stockton. My sales associate, Pete, was very helpful and patient. I never felt pressured or uncomfortable. Since they sell Tacomas for MSRP, you can avoid the $10,000-$15,000 markup being charged up north in the city named after the pretty flower (ok, Roseville). Also it’s great to avoid all that back and forth haggling over the price. If you’re reading this, you’re probably all ready to buy, so get your butt over there and talk to Pete.
As always an excellent experience, whether it’s for service, parts, or in this case, purchasing a vehicle. It’s my 4th vehicle I’ve bought from Toyota Town and if I ever needed another one, this is where I’m going. There’s a reason for that and it’s so much more than being treated like family.
My experience was great here! They were very courteous, had the vehicle that I wanted, and made it really easy to complete my purchase.
Friendly staff, even though I didnt have an appointment the service department worked on my car in a reasonable time. Didnt have to wait the whole day. Thank you
Best customer service we received from Asif and staff. He went above and beyond to make sure we were satisfied. He was so patient with us did not rush us. At the end he went over all the specs in the car showed us how to work all the gadgets called me few days later to make sure if I was still happy and if I had any questions. We will definitely be back at Toyota Town of Stockton for future business.
My wife and I purchased a new 2021 Toyota Sienna from Toyota Town of Stockton in January 2021. This premier dealership has serviced our two Prius since we moved here in late 2016. Our Service Advisor Erick Gomez has always treated us with the utmost respect and professionalism. We were convinced when it came time to purchase a new vehicle, we would seek Ericks advice. He referred us to the most kind and gracious salesperson we have ever met. Sid Momini was that salesperson. Sid never pressured us; answered all our questions; researched for an answer when he did not know the answer; was extremely patient; and finally guided us through the entire ordering and purchase process. The only minor glitch was dealing with the Finance Officer who question the legitimacy of our Wells Fargo Cashiers Check. We charged the maximum amount permissible by Toyota Town ($5,000 to earn a few Mileage Points on United) and paid cash for the remainder of the vehicle. His attitude was less than the professional grade we came to expect and appreciate at Toyota Town of Stockton. Other than that small encounter, everything else in our selection and purchase of our new Sienna was wonderful. Will or would we purchase another vehicle from Toyota Town of Stoctkon??? ABSOLUTELY. I also recommend using their service and parts department for all your Toyota vehicle needs. Their care for our vehicles has never been matched. Their prices are the same OR LESS than the other non-dealer mechanics in the area.
My purchase with Toyota of Stockton went beyond the call of customer service. Our transaction was smooth and professional from our sales person, Tony (hes fantastic) to the finance manger, Emil and Adam. Thank you for making our first experience of purchasing a Toyota a memorable one. We will come back again!
Very easy transaction. Pete Melendez was our sales person and helped us through the entire process. Excellent customer service
Sid Momini was a pleasure to do business with. He was very professional and would go back to this dealership in the future because of his excellent service. I appreciate how fast he was able to move the process of getting my vehicle ready and getting me back on the road home.
This dealership was outstanding since my first call. Emil Peychev (sales manager) and Mohammad Omran (sales person) were super helpful, they jumped right on it, helped me with everything they could on my way to get my new Rav4. They were patient, answered all my questions with great knowledge; they helped me even on their time off. They offered me the best price I could imagine these days for a brand new Toyota hybrid Rav4. I am so grateful I met them, especially Emil. His outstanding and professional customer service skills amazed me.Great home-like atmosphere, no pressure at all to convince me into anything I was not planning to get.I highly recommend them to anyone who wants their car dream to come true, they would make it a most amazing experience ever.It was well worth to drive here from Sacramento.
Richy was excellent in his customer service skills. He explained everything they did with my car. The mechanics did a wonderful job!
The service, as usual, was quite good. Only had to wait one and a half hours. I have never understood why, at times, it takes hours when one has a 7:30 AM appointment. But, it wasnt bad today. And, they do service the vehicle quite well. Thank You
Issue was readily identified using Toyota testing procedure, a recommendation was made, and upon agreement the repair work was carried out efficiently. Friendly and helpful staff. Not five stars because my email and phone number was collected and it only took one day to receive junk mail.
Very professional and personable staff, quick to act on our request, the best experience in purchasing a new vehicle in 50 year of purchasing new vehicle as we have needed one
I love going to Toyota Town of Stockton because of the care that Eric Gomez, Mary Blain, and Esmeralda Cortez have given me regarding maintenance and service of my 2020 Toyota Corolla SE.
Kue Vang helped me yesterday. He was both thorough and professional. Yesterday I came in because my gas cap would not open. A clip fell out ... he said it could be about an hr. He also suggested I get 15k mile service done. I was out in an hour with everything and am a satisfied customer. Thank you Stockton Toyota. We appreciate your quality customer service.
This was our best experience ever purchasing a vehicle. We are old enough so that we have had many experiences. The staff were no pressure, friendly, helpful, accommodating. Those are all of the important details. Icing on the cake: the site is beautiful, spacious, clean, transparent (as in, you can see most of the workers in their offices and we trust the transactions). We will purchase any further vehicles through Toyota Town of Stockton and we will service our vehicles there. - written by the spouse, Karen Motenko-Neal
Efficient workers, even for walk-ins.
Suzy is the best sales rep! She did an amazing job at getting us set up in a new corolla. She always looks out for her customer and does not give a shady sales rep vibe. Go in and meet her for yourself 10/10 would recommend her.
Excellent customer service. Knowledgeable representative. I feel really good about the experience and I will leave all my car needs to Toyota Town of Stockton. I recommend making an appointment.
From start to finish the service was exceptional. I was told it would take about an hour 20 minutes...I was out of there in less than an hour. Everyone was super friendly and answered any questions. Super safe as well. Thank you for your service.
Great customer service. They make you feel welcomed and theyre very helpful
Today we went to check a car. We met sales rep Mr Syed when we entered. He was so not interested in showing car. He didn’t even bother to show the car. We literally went and saw the car ourselves. Never met a such casual sales rep before.
Im very satisfied with the cost and the job on my 2002 Toyota Camry.
I typically will go in for the occasional oil change if Im not doing it myself. Everything I go in I can see that the atmosphere is very friendly and professional. I usually have Raymond that tends to help me along. Hes a real cool guys and keeps it real with me. I recently went in the cause I changed my Alternator and Battery and after I was done my car developed bad squealing. Raymond went out there with me said what it could possibly be and got it fixed up for me. Thank you Ray and the Toyota Town for always treating me and my cars right.
Luis was really respectful and very knowledgeable about the suv I purchased! Highly recommend this dealership !
I always have a great experience here. I never have to wait long for my service & everyone is friendly and helpful, which is really nice.
I have always received excellent service at Toyota Town Stockton. The service representatives are always very friendly and helpful. Most notably were Marquis and Jackie. With Marquis, I felt he had my best interests at heart because he always reassured me that I will be taken care of and actually followed through! He answers all of my questions and both very polite and professional! I havent seen him around, but I remember him and thats proof of his excellent customer service!Jackie is very nice! Recently, I had made a maintenance service appointment by phone a day prior but it wasnt listed in their schedule for that day. However, Jackie did not let that little hiccup deter her and made it a point that we will figure it out! She was very accommodating and in the end, I was still able to get my car serviced! I appreciated that she addressed me in a timely manner and made an effort to pronounce my name correctly. It was a bonus that she complimented my name and I thoroughly enjoyed the conversation we had about her children having attended the same alma mater I did. I really like Toyota of Stockton. All of my car needs are taken care of and I always leave the place feeling good. Keep up the good work!
I bought a Toyota because I knew that it was an exceptionally reliable vehicle. However, I did not realize that it came with exceptional service. Every time I go to get my car serviced it is quick, easy and relatively cost friendly than other dealerships.
Kevin was the best sales rep, made the purchase go very smooth for my wife. Best customer service to Toyota personnel.
This was my first experience with Jackie. Everything was smooth, recall work was done quickly. In all other times in the past, I had Erick assisting me and those were great too. I live in SF but choose to come to Stockton Toyota for my service needs. The staff here is great. Thank you... they have my future business.
My experience was great at the beginning for maintenance services.Towards the end, I was rushed to leave. It wasnt a complete customer service. I totally understand there was someone waiting but I should be given a full customer care. I was hoping for a full understood what I needed to work on for next time. Hopefully it will be better next time.
This was my first time visiting this facility. I recently bought a scion XB in June and needed to get a couple of re-calls fixed. From the moment I walked in the door I was greeted with great customer service. Russell was the one that helped me out and he was very nice and helpful. Even when he called me to tell me my car was ready for pick-up he had a nice positive attitude. The whole process was super easy and I didnt have to do anything! They also were very quick. I would definitely go back for any needs for my scion. Thank you!
First time at this dealership for service. I recommend you make an appointment. i had an appt. and was able to go to the front of the line! Eric was my service writer and was exceptional! He explained everything that was done and also let me know when to come back for the next service. This dealership does not include transportation so plan on staying or finding your own ride.
Everything went smoothly and efficiently. My car was ready when estimated and Ricky was most helpful with info about my car!
They were nice and job quickly.
Every time I go to Stockton Toyota, I fell I am being treated professionally. Service reps are very kind and helpful. Definitely recommend Stockton Toyota.
Very good buying experience. The internet sales team and the onsite sales folks were very helpful and provided clear information. I would recommend Toyota town of Stockton to anyone looking for a fairly priced vehicle.
Randy The sales person took great care in instructing wife on how to use all the tech in her Rav4
Fast service and friendly environment..
Had a good experience. My service provider was very thorough informative and a great help.
Service department opens Monday through Saturday, one extra day and weekend, I think that it is better than other dealers.
Everyone there were extremely friendly and courteous. Highly professional and they took the time to explain the services and maintenance they had preformed on my vehicle. Top notch service. Their customer service skillsmade me feel special especially during these difficult times.
Staff is friendly and professional. They make sure you feel taken care of
After looking around various local dealerships, I found the best personnel at the Toyota of Stockton. In particular, Suzy Yanez, she has been extremely helpful throughout my process of buying my first car. She is well-versed in selling cars, and makes sure she answers any questions or uncertainties. There were multiple times where financing my car seemed unfavorable, but after various appointments with Suzy we were able to strike an awesome deal! Definitely recommend car shopping at this dealership.
Terrible place I’d give it no stars. Called about a truck that was for was less than the msrp. Called about it and it was still available but they wouldn’t honor the price even though it was their fault. Talk to the manager and he did nothing for me even though it was their fault for the pricing. Stay far away from this dealership they don’t honor their prices and will screw you over. Manager then said he’d work out a deal. We came to an agreement on a deal then covid hit. Now he can’t do the deal anymore. There are far better dealerships out there to go too who honor their word and have integrity.
It has been my pleasure to have my car serviced at Toyota Town of Stockton. I have been going there for several years now. My latest experience was a pretty big job. The man who took care of me, Rick, did a good job for me and helped get everything taken care of in a expeditious manner. Thanks.Darrell Geissler
Kue kept me informed. I always appreciate the written multi point inspection. Strong Covid prevention procedures in place.
Always am treated well at Toyotatown. stockton. Efficient with early bird drop off. They have a pleasant waiting room where you can keep socially distant if you wait for your car to be finished.Everyone is gracious and helpful.Rick Gomez was my service advisor and he always makes things pleasant!
Great service, friendly, and no hassle.
Bought my new car a week ago and I am pleased with it!!! I love it!!We got to the dealership and this very nice salesperson (Boon) greeted us. Took a test drive and decided I wanted the car. Boon assisted us all throughout the transaction. Very knowledgeable, he answered all our questions regarding the car and financing. Overall the process went on smoothly and and fast. Highly recommended!!!
On Saturday, February 24th I went to Toyota Town of Stockton with my family and was looking into purchasing a brand new car, and happily walked out with a 2018 Toyota Camry SE. I have always wanted a Camry and I my dream came true. We were helped by Louis Assad, which he was extremely helpful, kind, and knowledgeable. I honestly can say I was pleased. I do recommend anyone if in the market for a Toyota. Visit Toyota Town of Stockton.
I recently bought a car from them, it was a great experience. The sales consultant Mr Boon was amazing, he explained well and answered all our questions. Stockton Toyota really worked as per costumer needs. They tried their best to meet our goals. They valued our time and money. I highly recommend Stockton Toyota to others. Thank you for the support team.
Reached out regarding a specific vehicle. They dont read their inquiries apparently. When following up they will send a generic response instead of sending something personalized to your original inquiry. Dissatisfied.Update: Response from Jason clearly was just another failed generic responses from this dealership. We are sorry, but wont do anything to fix a customer issue.
Best car buying experience I’ve ever had! I’d highly recommend Toyota Town for car-buying!!!
After attempting to work with two other dealerships in the area and finding them frustratingly unwilling to help me find the truck I actually wanted, I took a friends advice and drove the 45 minutes to Toyota Town. My salesperson, Mo, was quick, efficient, and knowleable. The sales and finance managers got me the deal I needed and then improved on it when a better rate came in from a C.U.Great experience! I will definitely go back next time and will recommend this dealership to anyone who asks!
I find that the best thing about using the services at Toyota Town of Stockton, is how much they pay attention to details.
Excellent service. Professional and efficient.
We took our brand new Toyota in for service without an appointment. The service we received was timely and all staff were courteous. Suzy Yanez made sure we were taken care of which made us very comfortable through out the entire process. I highly recommend Toyota Town of Stockton.
Jonathan in service is very honest and trustworthy he gave me a call and let me know that my cabin filter was not installed because it was forgotten. Not his fault and it was an honest mistake so instead of letting me think it was done he gave me a call and was honest about it. I greatly appreciate the customer service he has shown me and not just once I highly recommend jonathan in service for going above and beyond and he really represents this Toyota town Service team.