Carpet cleaners called in advance of appointment, were prompt and did a very good job. Satisfied customer!

Our carpets look brand new again. The guys were professional and did a fantastic job cleaning the carpets, including moving furniture with care. We will use them again next year to clean our high traffic areas. Highly recommend.

Did a very thorough job on the carpeted areas, in fact one bedroom carpet looked NEW when cleaning was finished. Inlaid flooring in kitchen was unbelievablely clean. Would recommend.

Wyatt was my service agent that came out to clean my couch, he was extremely thorough. polite, extremely attentive I would definitely use them again

When they showed up he was trying to sell me products without telling me what they were. He didnt explain the cleaning process. Overall didnt seem like they cared. The whole process was rushed. I literally wasted $203 dollars...

I scheduled carpet cleaning services only to have them NOT SHOW UP!!! When I inquired about the NO SHOW they said that they tried to reach me even coming over to my home and not even leaving a business card or any correspondence whatsoever. I will NEVER use this EXTREMELY UNPROFESSIONAL BUSINESS AGAIN. There are plenty of other carpet steam cleaning companies out there and THEY will get my business from now on. NO MORE STANLEY STEEMER FOR ME OR ANYONE ELSE IN MY FAMILY. I will bad mouth Stanley Steemer from now on. ADIOS A$$HOLES

Wow, the house smells amazing, carpet feels softer and over satisfied with the service provided. We are renters, and when we moved in the carpet was in horrible shape. Unfortunately the owners didnt replace the old, pet soiled 2007 carpet.. I placed my cleaning online, super convenient. My only complaint is the price. The home is 1100sqft. And it cost me $400. Originally it was going to cost $480, but I declined the scotch gard. (Since we rent, figured its not necessary) I wish they didnt charge by room. Cause this home is the size of a small 3 bedroom apartment. But the kitchen tile is soich cleaner and the home overall smells fresher. Glad I chose them, but my pockets hurt.

We had our wood floors cleaned a week ago and paid extra to have the clear coat applied afterward. Don’t waste your money. A week later and the clear coat is already peeling up in our dining room and looks awful. The floor looks terrible and has a dull looking residue that you can scrape up with your fingernail. Now I wish we hadn’t had it done at all. We’re probably going to have to hire someone else to try to fix this. Our floors were refinished and in really good shape, I just thought they’d benefit from a deep cleaning. It turned out to be a huge mistake.

From the time I scheduled the appointment until the two guys came and cleaned the carpet, everything was great. Price quoted was exact, Arrival time was right on, they called when they were on the way, and the two guys did a wonderful job. They were friendly and looked very professional. They were very respectful of our home. I wish I remembered their names.Will refer and definitely use again.

Always do a great, quick job. They wore masks (and so did we) so we felt safe having them to our house during this time.

The best carpet, upholstery, hard wood, tile and grout cleaning company in Springfield.

Unfortunately I couldnt get through the quote because the representative was so unprofessional and not knowledgeable of what she needed to proceed. She asked if I wanted to schedule when I asked for a quote. I told her that I just need a quote for now and I have all square footage information. She then asked if I wanted the cleaning or the protection as well. I responded with just the shampoo will do, she read over what the cleaning was and said sorry we dont have a soapy option... I informed her that I trust the cleaning will be sufficient. She asked what date I would like & I confirmed again that I would not want to book at this point just needed the quote. She sighed and said oh, god! I was taken back by her lack of professionalism. I asked to speak with someone else since she was having a hard time going through the quoting process. She started laughing and talking over me, saying this is very funny. I sternly said nothing is funny. I think she was drunk, honestly a bad look for a solid company! Guess thats what you get when you franchise, people who dont really give a damn cause its not their name. SAD!

I had Stanley Steemer come over to clean my couch and they did a great job. Both the men who came were very polite and very helpful. They came and did their job quickly and efficiently. My couch smells great and I would def go back for all my carpet cleaning needs.

The 2 men that arrived to clean our carpets were very professional and knowledgeable. They prepared me for the fact that soot from the vents may not clean well, but to my amazement it looked GREAT! The price was very reasonable and the home did not require alot of cleanup when they left, they did an excellent job and I would recommend them to anyone!Sincerely.Laurie

Stanley Steemer did an AMAZING job on my carpets and area rugs! They were punctual, professional, and courteous. My carpets were spotless and my whole house smelled so nice and clean. Highly recommend!

I have used Stanley Steemer many times. Im never disappointed. They do a terrific job on my carpeting.

We are so impressed by the quality of service we received from Stanley Steemer in Springfield. The individuals that cleaned our carpets were professional, helpful, and thorough in explaining the process and outcome. We just bought a house and the carpets were super old and dirty. Stanley Steemer made them look so good that one our friends thought we had new carpets installed. We could not be more happy with our experience.

Very pleased today with the cleaning of my carpets. We have asphalt in our condo driveway and of course it tracks in. The guys did a super job with older carpet. I went with the deodorizer and stain guard. Glad I did. I would recommend this company to anyone.Great job!

Great service, punctual. They will try to up sell you after arrival, though. We booked carpet cleaning only, but the technician suggested we clean the tile as well. We are glad we did as it looks great now as well.

The team that arrived to clean my home were prompt, courteous, and quick to answer any questions I might have had. They were careful with my belongings, and I did not feel like I was taken advantage of. Quality service, quality customer service.

Terry and his team did a great job! The were fast and they were able to remove all the stains. I would definitely recommend and use them again.

Overall great experience. I had a tenant who left a gummy, waxy substance all over my hardwood floors. I didnt think they would be able to be saved. Brett and Marjorie went to work and in no time they were looking as good as new. I would recommend them for sure. Friendly, prompt and professional. My only complaint is after they left and I was able to walk of my floors, I noticed a board coming up in my kitchen that was fine prior to the servicing.

I have used them for years working with the local office. Now all must be booked through their national location. They would not honor coupons and price quoted was 3-4 times coupon even with alleged “deal” after being on the phone with them for over 15 minutes trying to reschedule my usual. So disappointed in this company.

Very nice and professional guys. Moved most furniture and cleaned under them. Cleaned and deodorized carpets. When they left furniture was back in place with protection under all the furniture they moved. They took there time and the carpets were cleaned very well and the deodorizer was very pleasant. Would highly recommend this company.

They did a great job and got out a stain that the last place I used couldn’t even budge! They were quick and courteous. The carpet is extremely wet when they’re done but we used several fans and it was dry by the next day. Carpet looks great.

Very shady business. Trying to get everything they can out of innocent people. Very wrong and can’t own up to what their drivers did when backing out of my home. Now I need a new mailbox!!!!!!! Probably going to pin it on someone else instead of owning up. Good thing I have security cameras.

We had our carpets and hardwood cleaned by Bret and Nick. They were very professional and did an outstanding job. They worked hard and spent extra time on the high traffic areas. Our hardwood floor was dull looking and after the cleaning and coating they put on it shines and looks beautiful again. We are very pleased with the Stanley Steemer team and the service they provided! Thank You

Aaron and Cameron are awesome! The whole process is easy and efficient. Great communication, timely service and quick, high quality work! I’m a returning customer and will continue to be. Thanks.

Terry gave me a heads up that he was in the way showed up right when they said they would! Terry was very easy to work with and knew his stuff! Thanks!!!

The guys did a really good job on half of our cushions, but the bottoms weren’t cleaned. The carpet looked much better!

The guys did a great job the 10 year old carpet looks new again. The guys were friendly and work fast. Will use them again.

We were very impressed with the professionalism and thoroughness of this crew. They did an excellent job of cleaning our carpets

Previous experience with Stanley Steamer keeps me going back to them when I need my carpet cleaned. They are very professional and thorough and did a great job on my 22 year old carpet.Thank you Stanley Steemer.

Terry and his crew do an excellent job time after time. They are so thoughtful and conscientious.

Had them clean my carpets last Friday and will not hesitate to use them again. Excellent results and the 2 gentleman that did the job were respecstful. Just want to add that the stains I had in my carpets for 8 years are still gone, did not come back after drying. I am amazed and will recommend them to everyone I know.

Great job! Stayed in communication. Arrived ahead of time. The techs were friendly and helpful...and did an awesome job!! Thank you!!

Friendly and knowledgeable staff. What was old and dirty is now clean and like new. Great job!!!

The two guys from Stanley Steemer arrived ahead of time, were very efficient, polite, helped move the area rugs, moved the sofas so back was accessible, got the work done, gave instructions and left.

Great experience.... on time, communication was perfect, price was great! and the carpets looked wonderful!

Their service is impeccable. Theres no hassle no trying to get you to buy this or that they just simply come and clean your carpets beautifully. Love love love them they get five stars in an A+ from us Elaine Cooper

Very timely and profession employees. The carpet was horrible from rental property, they did a fantastic job and recommend highly. Believe the gentleman both need raises, super nice guys.

I was able to book my tile cleaning online. They did a great job: were prompt, let me know they were on their way, were polite and professional, and did an awesome job making my tile fresh and clean!

Arrived within scheduled time frame staff friendly & efficient all is good

Super professional and worked quickly and efficiently. My carpets look amazing

They came out to our new home quickly and did an excellent job. They were fast, courteous and efficient. I highly recommend them.

They were professional and very friendly. They did a wonderful job. I would hire them again.

Thank you...Efficient, and very prfessional. They did a great job.

Absolutely love this company, their fast friendly service is the reason i continue to use them and will look no further for my cleaning needs.

Stanley Steemer is AMAZING! They showed up early. Very nice and efficient. I would recommend them to anyone! :-)

Have used Stanley Steemer for 25 years and have always had the best service. They have great people working for them and are always so prompt in all ways. Carpet looks new when done.

Stanley Steemer always does a great job when they come! The only thing is they do not move things and I am not able to move things myself, so to me that is the only downfall.

The crew cleaned my kitchen floor tile grout in less than an hour - it looks new!

Very clean carpets now. So glad they did a great job

We hired Stanley Steemer a few years ago because of some stains in our teenage boys rooms. The cleaner pretreated some areas then steam cleaned the rest of the carpet in our three bedrooms. The guy did it so quickly that it would have been difficult for me to have vacuumed the three bedrooms in the same amount of time! My husband, who is a custodian, was not pleased with the quality of the work! The carpets did not look clean and the stains were not removed. The Stanley Steemer technician tried to tell me it was because the stains had been set in for too long! I had similar stains when I lived in Maryland and the steam cleaner company removed ALL of them! I felt like we wasted our money! I will never use the company again! I think I could have done a better job with a steam cleaner rented from Walmart!

I set everything up. My wife was the one that let them in to do the work. When the cleaners showed up they asked my wife if she would like pet deodorizer added never disclosing a price. To our surprise we received a $150 up charge. I have called Stanley Steemer’s 3 times now and they always tell me a manager will call me back. I have not received a call back yet. Very poor customer service!!!!!!! I wouldn’t recommend there service.

Great prices, quick service, nice employees!

I called in to ge my sectional cleaned. They did an extra service and told my boyfriend they would leave it at the same price. They ended up charging me $100 more than what I was already paying for. I called customer service multiple times and they never helped me whatsoever. I don’t recommend this place to anyone.

Poor service

Went the extra mile. Thanks again!

Good service

Bret and Adam did an excellent job. All stains out. Over and above what I expected based on experiences with other companies. Cost more but worth it.

I moved out of town and hired Stanley Steemer to come in and clean the carpets. First, they got there and upcharged me. Not that big of a deal, but when I got back into town the AC had been turned from 76 degrees to 65 degrees and the utility bill had spiked by $150 during the time when the unoccupied home should have been extremely low. I was told that this is company policy and that wast their problem. They did offer to come out and do it again, however another company came out and did the work properly so that wasnt needed. I cant believe the service or lack of service that was provided... This company needs help!

Just had my sister come up and clean my carpets after having Stanley steamer do it. It looked horrible the carpets were still dirty. The water my sister pulled back out of my carpet was disgusting and brown. The only reason I didnt have my sister, In Tech Carpet cleaning do it the first time is because they live 2 hours away and i needed it done last minute. They were too busy. I do not recommended Stanley steamer.

They wouldnt schedule me because i lived just outside their service area.

Rushed the job. Rude. Did not move furniture

Terrible service. I will not use them again.

Very Professional and expert at what they do

Always Satisfied