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Valvoline Instant Oil Change
411 S Thor St, Spokane, WA 99202, United States
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Valvoline Instant Oil Change

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Jo
Review №1

Great bunch of guys very professional, friendly, and awesome service. I highly recommend this Valvoline team for all your oil changes and every other service they provide

ch
Review №2

Great service and damn great people. They know what they are doing and thats what I needed no hassle no fuss just good service. I give them 5 stars all day. Much More Then Much Love To all working there.

Ni
Review №3

Seemed pretty good. 70 bucks after coupon for a full synthetic oil change. Guy in charge was pretty helpful. He was running it like a military outfit, barking out orders etc. We had to wait in the car the whole time, but that wasnt a bad thing. I would recommend this place for anyone looking for a quick in and out oil change. Id say it took them 15 minutes once we were in the bay.

Eu
Review №4

Boss is great. Every employee had a smile on their faces! They got my oil change done quickly, and even found issues and fixed them for me! I will forever be taking all my vehicles to this shop, and referring others to them!

St
Review №5

I came here first thing in the morning and I was able to get in right away! Super quick and efficient. Slightly more spendy than Im used to paying but worth it to not have to wait 2 or more hours or drop my car off and return later.Great customer service too and it was pretty cool to be able to watch what was being done on the monitors. I will definitely be using this company from now on!

Sa
Review №6

My go to for oil change, sometimes it does take a little time, but they get the job done professionally and the staff has always been great.

st
Review №7

$1 beverage at a quaint walk up window. Fast service. Nice people there.

Br
Review №8

Quick, convenient, very thorough. Keep up the good work

Za
Review №9

Still keeps its 5 star rating in my eye. The techs there are so incredibly friendly and so easy to talk to. Will always go here when I need something done, no matter far I am.

Pa
Review №10

Ryan and his team did a great job changing my cars oil. I also needed a brake light and air in my tires. Love that I dont even get out of my car. Thanks guys!

Ja
Review №11

This was my first time here and I’ll definitely be back for all my oil changes. The customer service was top notch. Very friendly and fast. I wish other businesses had the customer service skills these guys have.

Ad
Review №12

Very slow, got in line said it would be a 40 minute wait to get into the shop, ended up waiting and hour and a half with cars stacked deep behind me so I couldnt really go anywhere else. Staff also seemed flustered with it being busy.

Sg
Review №13

Fast and honest service couldnt ask for a better crew.

Ja
Review №14

Even though there are two raphaels that work here and for a brief moment there was a third Raphael that was not actually a Raphael but waiting for his uniform to come in; they seemed to have great service here overall. ( Even if the names get confusing)

Jo
Review №15

The gentleman that work here are so great. They are fair, honest & wont sell you service or parts you dont need at the time. We take all of our vehicles here for their trusted service. Appreciate all of them.

Ja
Review №16

Very great customer service would recommend anybody to go there for an oil change in any of the other services that they offer will never stop going here if I could give it 10 Stars I would

Da
Review №17

Quick, painless and reliable. Best part was getting other miscellaneous luids filled during the oil change.

Gr
Review №18

Very professional Quick Service I didnt have to wait take care of all my needs

Ly
Review №19

They did not screw my skid plate back to the bottom of my truck when they were done or double check any of the services I had done there.

Ro
Review №20

I recently switch to Valvoline from JiffyLube because of the price difference but this was my first time in this particular location and I must say, best experience of all. Gene was so professional and friendly and was in and out in less than 15 minutes. I will be coming to this location from now on.

J&
Review №21

Its all about timing. Weekends they are slammed. So you will wait in a line. But at least you are in your car the whole time. Jamming to your own tunes, not listening to waiting room music. Staff helpful, knowledgeable, polite, cautious. Was miffed by their covid protocol of no printed receipts.

Ki
Review №22

Had the best experience! I was paying with a Groupon...i apparently had paid for one for a different location but they worked it out for me so I could still use it! They went above and beyond to make sure I had the best experience! I will always take my rigs to Valvoline now.

Ro
Review №23

Professional help making sure my car with 200,000 miles is taken care of

al
Review №24

These guys are always great! Good friendly, efficient service.

mi
Review №25

They took my air filter out and didnt replace it with the new one I paid for and let me leave driving my car with no air filter. Not even a discount was offered. Then tried to blame the guy whos fault it wasnt. Be very careful at this place. I saw good reviews and went there . Mistake!!!!

Ca
Review №26

Extremely quick, I was in and out in less than half an hour I felt very secure with them doing the oil change and I felt very knowledgeable about each step they were doing as they filled me in throughout the process. I always appreciate the kindness these gentlemen show and their witness always answer my questions!

Am
Review №27

Very nice and respectful. Efficient and well staffed. Will definitely be going back. The earlier in the day the more likely there wont be a wait. 👍 😊

Du
Review №28

These guys rock! Always amazing service here as far as prices, time spent sitting, the employees snd more! If youre worried about being taken advantage of or tricked, this place has your back! Nothing but professionals here!

Ja
Review №29

Very professional. Handled all my car needs and oil change. Friendly with great customer service.

li
Review №30

Always do an awesome job whenever Ive taken my car here?

Mi
Review №31

Very good at what they do and informative. Thank you to the friendly service.

Di
Review №32

Very good service, went there for my oil change, they checked all my fluids, and even put windshield wiper fluid in my car, and my tires were low so they aired them up. It only cost me 50$. There was no line and only took about 10 minutes. Only complaint is they spelled my name wrong, not a big deal. Would highly recommend.

Ja
Review №33

I called ahead to the number on the google listing and spoke to Joe (who apparently doesn’t work there according to Denny), and Joe offered me a discount on a synthetic oil change and my total would be $76.98, but Denny said that he didn’t know of any Joe or any discount so I ended up paying $99.08. The guys on the ground were quick and courteous, however their window stickers suggest coming back after 3000 miles even though they say it’s good for 5000 citing a corporate policy. My dealership told me I’m good for 10000 when I get new synthetic oil with them.... and they use Valvoline also. Denny said the dealership uses a different oil. Apparently this facility uses a sub par oil that only goes 3 or 5000? I probably won’t be back due to the incorrect pricing and sub par oil.

Dy
Review №34

Quick and easy oil change and they do it so fast you can wait in your car.

Bf
Review №35

$60.16 with a discount applied for a standard, nothing special oil change. They were efficient and the timer indicated it was complete in less than 20 minutes. They are right next door to a car wash so that was cool. Decided to treat my car to that as well. I don’t quite know the going rate for an oil change but 60 with discount applied seems steeper than I really wanted.

Ta
Review №36

Will be going in Monday.morning see how they do on my old 99 catalac.then ill repost how every aspect was.

Jo
Review №37

I do not recommend anyone go to Valvoline on Thor they will try to over charge you! My friend went up there the other day and had his oil changed for $30 he just told me to ask for the 15% off discount so I go today and before they changed my oil he told me it’s $64 dollars but when another co worker tried to tell me they had one for $42 the guy bumped his arm so he could stop trying to tell me they had one for $42 because the older guy wanted me to pay $64 so I left and will never go back there again!! P.s. the young guys who work there are great and respectful, it was the older guy who tried to over charge me!

Je
Review №38

These guys are amazing at their profession. And so courteous. Recommend this station to anyone.

Da
Review №39

A great place to get your oil changed!

Ri
Review №40

This place did a fantastic job on my oil change. No crazy up sell and all employees seemed knowledgeable. I would recommend this place to anyone needing an oil change. Very good prices too.

Ro
Review №41

I have been going to this station for a few years now, and its always been a good experience. The techs go above and beyond for customers even filling up your tires. I highly recommend anyone and everyone to goto Valvoline for your oil change

Ro
Review №42

They are fast and professional, but sometimes try to push things are are unnecessarily expensive outside of the standard oil change

PK
Review №43

Just amazing customer service. Very fast and very detailed and professional people. They freely gave me a coupon the prices are wonderful. They even put some screws on for free on my engine skill pad. So greatful for detailed honest places of business!

Le
Review №44

This place is great and its nice not to get out of the car

Ro
Review №45

They were polite and experienced. Quick and efficient.

Ap
Review №46

Nice people work here!

Ja
Review №47

I love how fast and friendly the people here are!! They do a full checkup of your car and theyve always got coupons online for the oil change. They got my oil done, windshield wipers replaced, and the checkup done in less than 15 minutes. Great folks!

Le
Review №48

All employees are so kind and efficient. Service is fast and easy.

Ro
Review №49

So fast, so kind, and great prices all around would recommend. They make you feel like family

De
Review №50

They do an ok job at changing the oil. I really dislike the up-sale pressure. They will talk you into things you dont need, especially if you dont know much about vehicle maintenance. If you reject their offers of unnecessary maintenance, they will talk to like your car will blow up.

Tr
Review №51

Excellent friendly fast great service

Li
Review №52

Excellent service and friendly staff 👏thank you

Ly
Review №53

Very quick, nice workers, seemed very thorough, checked various fluids and lights, seemed like a good price as well.

Ka
Review №54

Amazing. Loved it. The fact that we can sit in our car makes the process much faster. So great

As
Review №55

Everyone here was quick and helpful. I got an oil change and they got it done in a timely manner.

Ko
Review №56

Well .... its the only oil change place I ever got pulled over at while getting my oil changed... if you go there dont play with your kids in the car. They will think youre drunk...creepy place

Br
Review №57

Very fast! The employees were very friendly, and made the experience 5 stars!

Me
Review №58

As a healthcare worker trust me I understand the severity of this virus… But if your website says 9 AM and I call and verify that your store in fact opens at 9 AM and your worker says yes… I find it very disheartening that you send another employee out to inform me that in fact they would Not be opening until 930...Again I understand it’s only a half an hour but I just worked a 12 hour shift wanted to get an oil change well it was convenient got turned away… Oh well guess will blame it on a Sunday…

Wh
Review №59

I always have an amazing experience using Valvoline Oil change centers. Douglas and the other employees at this location were extremely polite, quick and funny. As always, I am walking away a satisfied customer.

Ma
Review №60

Was nervous but fear not these guys know what they are doing and are super nice and informative. Good people. Great price.

Ed
Review №61

Fast service, I was out in under 15mins, did a full service on the car, it was my first time there so I wasnt sure what to expect but they went and check every thing, checked me battery,filter and changed the oil, and really good customer service!

Jo
Review №62

Wicked fast. Thanks dudes.

N
Review №63

This place was AMAZING! Let me use an expired Groupon since it expired during COVID, didnt give me any hassle.Calmly and professionally explained which services were recommended for my truck and honored the 20% off services the Groupon included.Checked all my systems and battery, and when I called around and found a battery cheaper at Auto Zone they discounted the price to match! Saved me time and an extra trip.When I opted to change my battery, one of the terminals was shot so they replaced it FOR FREE!Super helpful, not at ALL pushy, got me in and out extremely fast even though I kept adding services lol.I honestly cant rave enough about this place. I suffer from anxiety and was shaking the whole time and they were amazing. I will ABSOLUTELY be coming back here. Everyone needs oil changes, and just about any company could handle that but this place earned my trust and put me at ease and you literally cant out a price on that.HIGHLY RECOMMEND.

Si
Review №64

Jessica, Ryan, and Jeremy were amazing and SO helpful. We never take our car anywhere else! Can’t beat honest work and great prices.

Au
Review №65

Aside from a guy shooting up in front of the wait line, I wanted to give them benefit of doubt, especially with all the positive reviews.I usually perform service myself, but regretfully,gave this place a try. They did not properly install the oil filter, causing a leak within 1 week, and spilled oil throughout my engine bay during refill. Good grief, yall are supposed to be a oil change facility.Waste of $90 for oil and service, that has to be redone at my expense.

Ja
Review №66

Service is quick, thorough, and great... but every time I get my oil change done here, my car has overheating problems the very next day. I stopped coming here after the 3rd time. Tried a different place, no more overheating problems. Hmm? I would avoid this place. 🤷‍♀️

Ke
Review №67

I used them for the first time today. I normally change my own oil using full synthetic. Requested the full synthetic and was informed that each additional quart was $8.99. They were pleasant and did perform a safety check. Final bill came to $101.76. I think that is much too high for an oil change and service check. I enquired about the price to perform transfer case and differential fluid change since I have a four wheel drive vehicles. Each of those was $69.00 and the transmissions was 119.00. I will change the transmission and the engine fluid myself and will check with local mechanics for differential prices.

Sa
Review №68

Fast and nice. Gor to sit in my car and the oil change took 9 minutes. Love this place

Jo
Review №69

This is the best place ive ever gotten oil changes... they are friendly, clean, and professional usually pretty fast even if there is a line! They dont haggle you to buy extra parts and services but just informative:) They also have coupons by text and send in the mail as well. Location is great as well!!

Ja
Review №70

Quick and easy! Great prices, they dont try to sell you anything you dont need!

Vl
Review №71

It was awesome! Friendly customer service

G
Review №72

Super convenient, great staff working there.

To
Review №73

Always get oil changes here. You do not have to get out of your car!! Its awesome usually takes less than 15 minutes. Every oil changes comes with topping off of all fluids, tire check/adding air, checking lights, and a lot more. They call it their 20 point check system. Also you can get all your fluids topped of for free 3 for up to three months after. Also do a lot of other things if you need other fluids replaced not just oil changes. HIGHLY RECOMMEND!

Ch
Review №74

Quick and quality work.

Je
Review №75

Always friendly, fast & efficient. They are the best!

St
Review №76

Ryan and his staff were fantastic!! Polite and professional!

Az
Review №77

Fast and friendly.

Ch
Review №78

Quick and in and out

Ca
Review №79

Wow! They tested everything. And didnt try to sell me extra stuff. Super quick. I will be going back again.

Ka
Review №80

In out very quickly and military discount

Ni
Review №81

Associates were friendly, and very efficiently changed the oil and had me out the door within 15 minutes or less. Highly recommend the Thor location!

Da
Review №82

They did not come and ask me why I stoped in. Capt me waiting when all I wanted was air in my tires Im never coming back

Ar
Review №83

It took an hour. Horrible service.

Jo
Review №84

I have been here three times, the first time was simply amazing!! I was in and out, everything was working the people were professional and attentive.The last two time have been kind of disappointing. They have had broken equipment, not as personable, not as fast, and just overall an okay experience.

Je
Review №85

Always treated with kindness

Ph
Review №86

Fast service. Will use again

Ke
Review №87

Very helpful just a little pricey

Gr
Review №88

I just found out that the service guys do not get paid for up sales. They are doing their job by letting you know what should be done to keep your car going. That is to say... Dont say no to everything. I spent 35 years in parts and service departments and I recommend valvoline oil and if you want synthetic oil dont get the blend.Sergio helped me and I feel like he did a perfect job with not too much pressure.

Ta
Review №89

This is the second time Ive been there and both times it was a good experience. They worked well as a team, the gal (Im terrible with names) gave great, personable, customer service, didnt pressure me into any additional services etc, which wouldve been pretty easy as I have an older vehicle with high miles. Ill keep going back!

Ja
Review №90

The one guy needed some head...seemed stressed

Pa
Review №91

Stopped in today, they were very helpful, professional, and polite. Once they had my car in the bay the service was quick and efficient. They made recommendations without any aggressive up selling. Which I really appreciate. Will be back.

Ki
Review №92

Always take great care of me! I even had an unrelated issue with my car and the manager drove out to my work to look at it because it was inoperable! Great customer service!

Mi
Review №93

Ryan and Sergio provided fast, friendly and thorough service. Also, they have a screen showing multiple camera views so you can see everything they do to your vehicle. We will definitely be back!

Ch
Review №94

Very nice people. Answer questions completely

Za
Review №95

Fast and friendly service. Very simple process and they didnt try to upsell me a bunch of stuff I didnt need to have done. The price was great only $21.73 for a regular oil change.

Ma
Review №96

Fast friendly

He
Review №97

Lowest price Ive ever paid for an oil change! My import car has an unusual oil filter, and it only took minutes for them to locate one and I was on my way! Great service, quick and professional!

Mi
Review №98

I ended up with a costly repair on my vehicle due to their negligence. They denied that they had anything to do with it, but they did reimburse me for half of the labor costs on my repair bill. Which the total bill was around $650, and they paid $236. Better than nothing. Just be cautious people.

Tr
Review №99

I found this group efficient and at a good price. Oil change went fast without a lot of up-selling. Clean.

Ma
Review №100

Once I got in, I had a good experience. But I ended up spending almost an hour to get an oil change.

Information
42 Photos
100 Comments
4.2 Rating
  • Address:411 S Thor St, Spokane, WA 99202, United States
  • Site:https://store.vioc.com/wa/spokane/oil-change-090058.html?utm_source=google&utm_medium=local&utm_campaign=localsearch
  • Phone:+1 509-535-5858
Categories
  • Oil change service
Working hours
  • Monday:8am–6:30pm
  • Tuesday:8am–6:30pm
  • Wednesday:8am–6:30pm
  • Thursday:8am–6:30pm
  • Friday:8am–6:30pm
  • Saturday:7:30am–6pm
  • Sunday:9am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
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