I rent at a specific location on a regular basis due to proximity of our corporate location. Unfortunately the team does not meet minimum expectations on a regular basis.Last rental wasnt the size vehicle I reserved, nor did my company get a refund of the price difference. The vehicles are no longer filled full with fuel. No longer receive clorox wipes to sanitize. I made an appointment to take delivery of the vehicle at 8 am & it took until 8:25 before I was reviewing the vehicle.Previous rental the vehicle barely had gas, and a bad tire.Its been real disappointing over the last year of rentals.

Friendly staff but interior of cars are filthy, you would think with Covid going on they would be much cleaner.

Hello, I was appalled at the service given to me. It was a cold and rainy day. I had to inspect the rental in the rain with a trainee. They did not offer the area on the side to finish the transaction. I had made reservations well in advance. The senior employee told me she had to find me a car. Which had to be washed and detailed. The car appeared to have been scraped on the front end driver side. The senior employee denied it was a small hole and scratches. After I told her to look at it she requested the trainee write it up. I took pictures of all defects I found. This is unprofessional on all levels. When I returned the vehicle again it was very stressful and hot. Standing in a long line for a hour only to find out the company had a drop box. I understand about the restrictions due to the Covid-19 pandemic. But the service was very poor. No Accommodations was made for the clients at all. Surely you could have installed a tent, awning, umbrellas or something. The pandemic have been around for a year plus.I sincerely don’t think I will ever use this service again.

It was a nightmare they treated me so bad that they mass up my business credit that I had with them?? I use to go to the Enterprise in Southfield but they didnt have any car so they seen me to w 8 mile & Wyoming they is the worst people u would ever wanted to meet? I cant give them no star thats how bad it was

My boyfriend went here to get a rental while his truck was being serviced. BIG MISTAKE. So they gave him a chevy trax. First, the car looked like it had been in a accident. There were scrapes along the side of it. Second, the inside. OMG! The inside was horrible.. The windows were nasty, there was dog hair in the back of it.. And lastly there must have been something in there because when I sat on the passenger side of the car I was bit on the back on my neck! There were white spots on the driver seat and there were red spots on the ceiling of the car. I think its sad that they let him take that car like that! They honestly should be shame! By the way the Chevy Trax was like a burgundy color.

Had 2 different rentals while my car was being serviced down the street at tamaroff. Great service, polite employees, and good vehicles

Excellent customer service. Joseph C. Axt the assistant branch Manager is very professional and helpful. I received the best service. The price was a little high.

Slightly busy but service was efficient. Would return

They were professional. Everything was on time. The sales rep was excellent.

Rented a car for our car to be repaired. Wonderful people there and lease was fast.

My go to for All rental needs! EXCELLENT SERVICE, QUALITY VEHICLES, COURTEOUS & KNOWLEDGEABLE STAFF!! EXCELLENT VALUE FOR RENTALS!!!

Enterprise, Telegraph Rd in Southfield, MI - the rental place where you will get a well used rental with 50k miles on it !I was soo disappointed at the SUV they dropped off to me, first of all I requested a premium Sedan for various important reasons the week prior to the rental, when I dropped my personal car off to the body shop for repairs, enterprise dropped off a SUV to me at the shop, which was very convenient and am thankful, but it was an SUV and I specifically asked for a sedan the week prior when I reserved a vehicle, they told me they were out of Sedans today, and I asked why they did not order me one the week prior !I had no choice but to accept it or walk home!The SUV had 50k miles already on it and it made an annoying howling sound from the rear when I drove on the freeway. The rear tires were worn irregularly on the inner edges of the tire threads, which was causing the annoying sound, most likely from a present or prior suspension / alignment issue. I’ve been a enterprise silver member and rented many cars over the years from different enterprises in the metro Detroit area and different states & airports, a person should never expect to have a rental car in worse mechanical condition then their own vehicle.I called and complained and they told me to bring it back and they would change out the vehicle with a different vehicle on their lot, but I did not have the time to get back to enterprise and tell my issue to another enterprise representative again, and exchange the vehicle, so I just kept it and drove it and then turned it in early, going forwards I will either rent from a different rental company or rent from a different enterprise!The employees I spoke to were nice, but somebody in the Enterprise rental corporation is not doing their job and slacking on selling the higher mileage rental vehicles !!

Leah was great. Easy to rent a vehicle. Like their system!!

Over all great experience..Their express online check in requires a lot of work...so far it bites Donkey...However; THAT.The staff I did have contact with, professional.One suggestion....please clean the inside of the front windshield; after sanitizing the vehicles the windshield on my rental was really tough to see thru, and to clean.

The car smelled like weed. Nothing I did could get that smell out. The car was nice and reliable. The car seat had a stain on it and the dash had some type of food residue on it.

Id like to give my feedback in 2 different areas of my car rental experience:1) PERSONNEL: I am so impressed by the employees I encountered at the 4 Enterprise locations I visited during this last rental. Each employee greeted me warmly, was knowledgeable and professional.2) RENTAL CAR(s): The downside is that, as I mentioned earlier, I had to visit 4 Enterprise locations during this rental. The 15-passenger van that I reserved a full week in advance was littered with garbage on the inside and marked with scratches, chips, and a bumperfull of dead mosquitos. It seems as if the Southfield-Telegraph location didnt even attempt to prepare the vehicle after its last use. This was upsetting, because I spent awhile cleaning it myself before my passengers arrived.Once I got on the road, I learned that the van had some mechanical issues. The sliding passenger door didnt close properly, and there was clearly a problem with the steering. While turning through the curves on the interstate, the steering system seemed to jerk and pull creating a scary and unsafe experience. I tried to exchange the van at a local Enterprise, but they had no vans. I had no choice but to continue driving to Cleveland. Finally, at the Cleveland airport I exchanged the van for a smaller car. Upon returning that car at an Enterprise location in Oak Park, MI, I got a call from the Southfield-Telegraph location questioning why I turned the van in early. They were clearly annoyed that I didnt return it as-planned at their location. They were questioning me as to whether or not I truly was unable to drive it home, and expressed their annoyance. That is not the type of response I wanted to hear after jumping through several hoops on my trip to remedy by broken van. Im not happy with the condition in which the van was given to me, and the lack of remorse from the renting agency. You should take better care of your cars.

I had a great experience at this Enterprise location. Having a corporate account, there were unexpected occurrences, however, Jake and other representatives carefully explained how corporate account are utilized through Enterprise. The rental process was fairly done in reasonable time. When extensions were needed, I called in and it was handled via phone. Deposit was returned without issue.

Other than the smell of my rental car being terrible I had a great experience.

I apologize I appreciate getting a vehicle I wanted and didn’t have to wait long.

They dont like to communicate well with their customers although they have great inventory

The line to wait for a car was very long and slow moving. However the staff was very friendly and attentive. I received my car after about an hour of waiting. The car I received was missing 2 hubcaps on the driver side and had only a half tank of gas. It smelled like smoke. The exterior was not washed instead just sprayed with water to appear washed. I was told this was the only car available in the full size car category. Nothing was done to remedy the situation and after waiting an hour I reluctantly drove off with the vehicle. The return process was pretty seamless. Waited less than 15 minutes to return the car.

I have previously never had an issue, but this rental was a bit different. The problems began at the reservation. I made my reservation on 11/3/20, got a rate for the rental etc, but never received my confirmation email. I callback and my rental isnt in the system, but when I was transferred back to reservation a manager located the reservation, but stated it never went through because I was unable to drop the car back off on a Sunday. O was never called regarding the misinformation and if I hadnt followed up I wouldnt have had a rental for my sons birthday trip. When I finally get that resolved the total was more than double what I was previously quoted, eventhough they saw what the rep advised me. Instead of honoring because it was her mistake the inconvenience was flipped to me, and I had no choice due to short notice. When I get the car it wasnt clean at all, and the jeep drove rough. This was just not an experience I was prepared to experience with Enterprise, and it was honestly pretty shocking.

Great efficient service.

HelloThe vehicle itself was nice. The staff was nice. The car smelled like marijuana which is a problem for me.The vehicle was also not very clean. I am a noñ smoker and the smell made me gag. IAM allergic to tabacco as well. This made .y rental experience awful.I immediately phoned Enterprise about the smell and vehicle not being very clean They assured me it was cleaned prior to me renting. Again, not a good experience for me.

They had me in and out fast

Good customer service. Clean cars. Cant complain. Ive rented about 6 cars here and have always had a great experience. I had a good chat with a young driver that works here. Sounds like they provide some great opportunities for employment and it sounds like a good place to work for. I feel good about supporting a company like this. 👍

If you want to lose money come here, they will tell you one thing and charge you another and when they say they are going to reverse your money back you will never get it,, I’ve waiting over a month to get my money back that was owed to me and I still have not received it nor the deposit that was supposed to come back. I just took it as a lost so if you are okay with companies taking more money then they suppose to and not returning deposits this is the place for you😐

Used them twice now. The people there are easy, and dont try to egregiously upsell you. Limited selection, but thats expected for a smaller locationHowever, I recently recieved a Camry that had mechanical problems. They graciously replaced it without hassle, but that should not have happened in the first place.

Friendly and professional service

I loved the car. It was clean and handled beautifully. All the staff was courteous and safety conscience. The one way fee is a bit steep however I will be using Enterprise again.

I have rented from Enterprise many times before, and always found their service outstanding. However, I was put out this time when I returned the car. It took quite a while to return the car because the lot was so full there was simply no place to pull in, and I was blocking traffic, with no one available to assist. I finally parked in the least obtrusive place i could find and returned the keys to the drop box (I asked permission to do so). I understand present circumstances require patience by everyone, but I was charged for cleaning the car, and although there were some chip crumbs on the seat that I had intended to brush off (but didnt because I was in a rush to leave), there wasnt any filth or excessive dirt.Also, maybe they should check the car, because my wife insisted that there was a strong smell of tobacco smoke remaining there from a previous owner.

Not a very good experience. My reservation was for 12pm on Saturday. I got there between 12 & 12:02. I waited in line for the MANAGER to come and tell me that I was too late & she would not serve me. She said that I should have been there before 12. I informed her that my reservation was for 12 and I needed the car to drive out of town. She said she was going home, but would see if her staff would wait on me, because she wasnt. Then another young lady came out and waited not only on me, but another person behind me. She was very professional, and she wasnt the manager.If you want to close and be finish by noon, then online booking should not allow you to book after 11:30.It is ashame when a MANAGER has no customer service skills, just rushing to get out the door.Please Re-train.

I done with two different locations with my recent rental and both of them were over-the-top helpful I would definitely run again

I was very disappointed to have made a reservation for a SUV and none were available when I arrived. I had to wait outside in the sun for an hour and a half.Also, although I liked the Ford Escape, that shouldnt be considered a medium sized SUV.

Everyone was very helpful and efficient.I’d definitely use them again.

I had a great experience at this location. Addison and Matty were really friendly and gave me a VIP treatment. I would love to rent from here again soon.

Dont bother.They literally put me on hold without saying hello or asking me to please hold the guy mumbled something under his breath. I can only guess or assume that he said please hold then left me waiting listening to their song for more than 9 minutes.This happened today 7/22/2020, about 5 minutes ago.I have a photo of the time I spent on hold but Google isnt allowing me to share the screenshot with this listing.If you need a same-day rental (today) all of the Enterprise locations in Oakland County ate sold out. Reservations must be made one week in advance. Dont dare to ever have an emergency.

Quick and courteous. The pickup and drop off was made easy. The staff was very attentive and the car was sanitized and cleaned. Would recommend to anyone in the area

The vehicle wasnt properly cleaned before it was given to me and had a weird smell. Wasnt able to change vehicle due to the low inventory.

This was the best experience with Enterprise I’ve ever had, and they’ve all been good.The staff are professional and polite but also really upbeat and friendly. My check in was super quick and they took me to pick up my car when it was fixed. Thank you!

Addison was absolutely amazing she accommodated me and helped me get into a vehicle with no issues after being told everyone was sold out for weeks, I only rent from enterprise and I must say that my customer service experience with her was nothing short then amazing she was friendly and showed empathy regarding my personal situation I received absolute VIP treatment today.... five stars for Addison!

Working with Enterprise has been a great experience! Their my families go to car rental service & each time we have utilized them we have received satisfactory service.

The location in Southfield, MICHIGAN is by far the worst experience I’ve had at a rental car company.Yes they were cheaper in price and in my neighborhood however poor service and overall lack of value out shadowed the pros.Terribly under staffed .. current staff is so over worked they are making careless mistakes ( I had to have the rep re -do my rental contract twice ) No WiFi available on mini van rentalsVehicle wasn’t ready .. although I had a reservation.First vehicle didn’t pass the initial inspection.. had to wait for another .. no gas in the second vehicle ( light was on )And in the hour it took for me to get my vehicle the printed copy of my receipt was actual a print out of another renter ( DL number, address and other sensitive information on the receipt)I’ll continue to rent from the airport location for personal and business use

The rental experience was very pleasant as I came to town to close a deal and had multiple delays and I had to extend my rental longer than expected. I did not like the pick up process standing outside without shade or chairs. I understand the COVID19 precautions but the Southfield location needs to be configured for compassionate outside waiting.

This place is shady. Choose somewhere else.

Quick and professional. Maintained safety protocols. Car was great.

When I picked up the vehicle at the Southfield location the line took a half hour in 90 deg heat. Then when I finally got to the front of the line I had to wait another 10 minutes waiting for the car to be washed. Never had this problem at the oak Park location.

I pick up a car yesterday from this location. The team at this location works very well together. I had a concern about my current rental. The team address the concern immediately. Thanks again for doing a great job with customer service. You guys rock! Everyone of you! I have been a customer for many, many years. And I refuse to go anyway else. Go and check out Telegraph location.

Always great service when I rent a car😄😄

Gave bad information on rental

Very friendly and knowledgeable staff. Renting a car during the shut down is very easy - everything is done curbside. Be prepared to wait both when you pick up and return a car at this location.

Was not sure how to go about renting so I processed the rental through Costco. Thought it would turn out to be a major cluster.Needed a 15 passenger van and had no idea what selection they had. Went up there two different times to look and see what might be available.I can only say that they were the most accommodating and friendly place to deal with!They went above and beyond to get us exactly what we wanted.Highly recommend this Enterprise location for your rental car needs!

I got a car for a few days while my car was being repair..social distance n mask..yes staff very pleasant

The gentleman was very professional and concerned about my well-being and successfully going to my destination thank you very much for your care I give you 5

This location has very helpful and professional staff!

It’s always a great experience with Enterprise! The cars are clean and reliable and the customer service is heads above the rest!

Great business I used the one in Southfield MI and my agent gave when a upgrade for my birthday definitely only place I’ll get my rentals from ❤️

I made reservations, but when I arrive I was told there was no more rentals available. The receptionist told me they called the night before but in all actuality they left a voicemail message for me while I was waiting in line. As a result I was a hour late to work. I only deal with this location, so Im very dissatisfied 😡. I have been coming here for years. At the very least a 30 minutes notice. I will not be returning hear

Excellent service.

First off, even if it is 2025, I want to rent a 2025 or 2026 vehicle not a 2024. I rented a car from Enterprise in July 2020 and drove off in a 2019; this company gave me an old (relative) car.The first problem was the car scent was too much perfume. While I did not mind it, I was pulled over by Illinois state police and they had a dog walk pass the car and affirmed there were drugs in the car. There were no drugs in the rental. The wicked (Psalms 58:3) edomite police tossed all my belongings. They even open sealed mail. This is all Enterprise fault because they did not offer me a car with a neutral scent.The second problem was something on the highway cracked the windshield. I drove west from Detroit to Portland. I arrived at the Portland Airport (PDX) to swap vehicles because there was an engine light and the cracked windshield. Customer service were so rude demanding I pay for the window or file an insurance claim. While I voiced my concerned I was not hollering to the top of my lungs I used my many waters voice just as Christ use in Revelation 1:15 to voice my concern that the cracked windshield is not my fault. The Enterprise customer service employee called Portland police on me accusing me of screaming (your employee lied on me). I was voicing my side that I am not at fault and your employee risked my life over a cracked windshield while my insurance is American Express credit card (quality insurance). There is a history of edomite police and people in the land of modern-day Babylon murdering ISRAELITES. I accuse your company of attempted murder.To conclude I do intend on renting another car in the future. If Enterprise does not make this right, chances are I and my household will not rent from Enterprise.KJV | Jeremiah 30:16 - Therefore all they that devour thee shall be devoured; and all thine adversaries, every one of them, shall go into captivity; and they that spoil thee shall be a spoil, and all that prey upon thee will I give for a prey.KJV | Revelation 13:10 - He that leadeth into captivity shall go into captivity: he that killeth with the sword must be killed with the sword. Here is the patience and the faith of the Saints.These two precepts apply to attempted murder also when my vehicle was tossed and at the PDX airport. I pray to the LORD for the destruction of Enterprise if this company does not make this right ABOVE and BEYOND. In YAHAWASHI (Christ) name. Amen.

Great staff and amazing service as always. Also not the first time I have been upgraded to a bigger car without any extra charge!

Great service even with the social distancing. I had a great car.

Customer service was good helpful with explaining the operation of the car. Paperwork was explained.

Everyone friendly, helpful and make you feel like you are on the red carpet. Never to busy to answer your questions. May l add Willie Duncan, very personable and professional. He even remembered me from previous rentals.

Even though I decided not to rent my vehicle here, the service was exceptional! Xavier Crofford was very helpful, friendly & knowledgeable. He was very sympathetic when I explained to him why I needed to rent a vehicle in the 1st place. All the staff was kind & professional even offering water, as it was a hot day outside. I would recommend this branch to anyone who may need to rent a vehicle. I will definitely return the next time I need a rental!

I mostly appreciate how kind and polite the staff is. I had the pleasure of dealing with Willie Duncan when renting a car for two weeks. Willie is very polite, kind and helpful. I also had the chance to deal with Brittany Blanchard today when returning the car. I like all this office more than any other branch in Michigan for how quick and helpful the staff is. However, dealing with Willie and Brittany, and their kindness and helpfulness will guarantee that my family and I will always go back to this branch whenever we need a car.

Bad business!! Me and my wife rented a vehicle from the Southfield location and turned the car in on its scheduled day for it to be returned we were charged for extra days that we didnt have the car! We were told to drop the key in the drop box. Again bad business you all need someone checking the box whats the point in having a drop box and not check it and then charge us for car that not even in our possession

Super friendly and professional staff! Plenty of great cars to choose from. I also met my future husband, who works there... he just doesnt know it yet.

Great Customer service, Paige had me in and out with no problems I think she deserve a raise

Excellent service. Of course due to COVID being ouside under the sun waiting for the process to be completed is not comfortable, but it has nothing to do with the team at this Southfield location.

Always friendly staff and quick. The will pick you up and drop you off from local repair facilities if needed. Have even gotten same price upgrades for to not having certain level available. They work with insurance company for you.

BEST ENTERPRISE STORE IN MICHIGAN! Myra, Tyler and Brittany are always AWESOME! So professional and helpful they go the extra mile to make sure there customers are satisfied. As a Enterprise Plus member Ive been to other locations and hands down there the Best in customer service and satisfaction. Thank you all so much!!!!

I have rented several times from this location. The entire team is professional and customer care is their top priority. I wont rent from any other location or company.

The Enterprise Team have very good P R skills. The car was clean inside and out. All details were explained to me everyone very friendly.

Enterprise car rental was out of this world. Very receptive to my needs. Kudos, and 2 thumbs up to Enterprise. Just amazing!

Not reasonable prices and not flexible at all and the car wasnt clean and gas tank almost empty

The staff at enterprise Rent-A-Car has mastered the art of customer service. From arrival to departure they were extremely helpful, experienced and thoughtful. I was extremely pleased with my rental vehicle in terms of price value and performance. I would not hesitate to rent a vehicle from enterprise Rent-A-Car again in the near future and I look forward to doing so. Great job guys, keep up the good work!

Showed me love

I travel for business quite often and this one of the smoothest and quickest car rental experiences I’ve ever had. Britany was very helpful and friendly. I’ll definitely be using them again!

Knowledgeable staff. Very helpful and considerate of customer needs. Patient and understanding. Very busy location but everyone welcomes you and make sure you have been taken care of...

They are super busy during pandemic craziness right now but really helped me out when I couldnt return my car on time. Will be back to see them, thanks to Bryce

This location has some great employees that are extremely helpful and timely. They quickly got me into a vehicle after my accident and made everything painless for me. Special shout out to Tyler for all his help.

Really great experience, from the time I walked into the door until pickup. I had to wait for nothing. Everyone was up front and honest and no suprises.

Car rental is an easy process at this location.

I made a reservation over the phone. When I arrived the vehicle I reserved was parked at the front door. It was a good quality vehicle. The only issue I had with it is that it hadnt been cleaned properly. The exterior needed to be washed. The interior had spilled potato chips in the sides of the seat. Upon returning the vehicle it was a quick process. They didnt send receipts or contract to the right email. However, they did offer me a ride home and I was overall satisfied.

Over booked coming back tomorrow. Completely satisfied

Very helpful representatives. Location hectic and difficult to navigate with all the activity going on at one location

My experience was horrible I was not greeted worse that I was not acknowled A lack of response signals from employees this branch was the worse company not only doesnt care about your opinion but, also doesnt value their contribution they gave one price and charge for another quote then what I was expected to pay had upsell Siri’s radio which I never used car was still dirt when I received it drop the car back off had me wait for 30 min to tell I have go to another branch to get drop off near my home which was out of their district but they drop off before the past time I giving them one star just post my horrible experience

Great office super friendly and attentive staff. Car was clean and good condition.Pick up and drop off was fast and pleasant. I definetly recommend this office.

Pick up was fast and efficient, the guys inside for rental were very kind and courteous and even gave me a deal on upgrading to a small suv. Would recommend!

I recently rented a car at this location. My insurance took care of it as part of a claim. I had the good fortune of being picked up and helped by Heather when I rented and returned the vehicle. Heather was professional while being fun and social and is the reason my experience was so positive! I had no problems and everything was fast and painless for me!

The call center was very nice to interact with (especially compared to Avis. Ick! I could barely understand two representatives and I gave up).The local staff was friendly. Prices were great. I enjoyed driving the 2015 Chrysler 200. Nice ride. It was an all around very pleasant experience.Thanks Enterprise!

Very personable and helpful; great experience during pick up and delivery!

One of the top operational facilate in Michigan. Even with a very high volume of business, the staff does an exceptional job of getting you in and out on the road with professional and a courtesy staff. Great place to rent a car for your traveling needs.

Worst place to ever get a car from the employees are disrespectful and show compassion for their customers. I’ve had one unpleasant experience after another with this location, even managers are terrible at what they do.

My experience with this branch of Enterprise Car Rental was phenomenal. The staff was very cordial and understanding to my need. The vehicle was very clean and rode very smoothly.Thanks to all, especially Brian (Assistant Manager) and Mo (transportation).Know that I will look you up first when in need of a rental car.

I have rented twice from this location in the past few weeks. The cars have been great, and the folks behind the counter have also been great. I have been frustrated by a couple of things though: Ive tried calling the location directly several times to ask specific questions and am hold for more than a few minutes. The questions I wanted to ask were about late-night drop off and parking on site, which I didnt get answered over the phone and then was frustrated to find that there is no on-site parking or late night drop off! I was told to park somewhere nearby and considering the location is on Telegraph, there isnt much around!

Good place to rent friendly staff had correct vehicle that I had reserved, the only problem I have is not with the location or the staff it is whatever they use to clean the inside has a slight distinct odor that I do not like, not sure what is used but it is not a pleasant odor to me, I am very sensitive to odors, maybe nobody else notices! Thank you great job to the enterprise staff!

Great!! Always have a good experience. Today Garrett assisted me and did a great job!

Process improvements made all the difference! In & out of there for pick up & drop off within 10 minutes each time. I needed to drop the off at a different location I was told No problem! and it wasnt. Also needed to use my debit card & it was done with no hassle. Im quite pleased Enterprise. Quite! The only complaint was pricing. Im glad my insurance was paying for it. The cost during the week is high, imo. Worth it, but ...ouch!