My wife and I purchased a 2012 Mercedes Benz Glk350 from Charlie in the used vehicle department. We couldnt be happier with the service we received from Charlie, and the condition of are Mercedes. He answered all our questions, was very polite, and will work to get you the best deal. His coworker Ryan and the other sales people made our experience even better while we waited for our paperwork to be complete. Highly recommend these guys and there vehicles!!

I went and test drove a beautiful luxurious Chevy Malibu I fell in love with the car! Charley was the salesperson I dealt with! He was very honest & eager to help! They have great, clean, reasonable priced luxurious cars! Come here if you want a beautiful great running car at a good price! They also work with ALL credit scores and will get you approved! If you have bad credit like me the Interest rate will be 25% so keep that in mind! ($400-$600) car note if you have bad credit which is what Charley explained to me but they can & will get you approved! I suggest if you want a lower monthly car note to put down a bigger down payment Anywhere from $3000-$6000 so you’ll have a more affordable car note. Overall the dealership is beautiful and clean and they have beautiful cars at a great price with good mileage! I recommend especially if you have a good credit score.

I was nervous coming in to work with another male salesman. Charley and David was amazing. The worked it out so my payment stayed where I needed them to be. I wanted capital one and I got that. They where the best. My car was on its last leg and she was out. Thank you Charley and stay blessed!

Hyundais are great! We worked directly with Shawn Treadway and Crystal Cogan. They were awesome! I leased a Hyundai from them remotely from Hawaii for my daughter who is going to school in Michigan. We did everything over a computer and they delivered the car to the college! They even put me in touch with an insurance agent because my insurance companies counterpart in Michigan was outrageous! I couldnt be happier with how efficient and helpful they were. We love our Hyundais in Hawaii and super happy to get one in a pandemic in Michigan. I never thought wed be able to get a Hyundai tucson with the car shortage. I guess people in Michigan havent realized what a great car it is yet, lucky for us!

Charley was super friendly, and helpful finding the right used forester for me. He even sent someone to help me pick it up!

Was very poor with communication and helping me on all avenues of getting my car repaired. Hopefully I will have my car back soon.

I’ll try to get through this without crying. I have tried car buying many times and it has defeated me every time. My Jeep died on me. I walked into Glassman same day already discouraged and panicking. I first was told I was in the wrong building and had to go next door. Walked in next door and Charley Kashou tried to direct back to the previous building (which actually was the correct one) but once I mentioned I was sent to his building, he quickly took charge and said he’d take care of me. I explained my current dyer situation and he immediately told me he would get me in a car. He did! Within the hour, I was approved, paperwork signed, and my new car sent to be cleaned. I’m overwhelmed with how awesome this guy & his whole team were. They get the job done. Definitely stop in and have Charley help ya. He makes it his goal!

They are pleasant and professional. They need to refine their workflow to make sure they are contacting the right person when they do call backs. It wasnt a huge inconvenience. At the same time, it could have been prevented.

I was looking for a reliable, affordable vehicle and fast service because my previous car had gone down unexpectedly. As a single mom who’s busy with work, and taking care of an active teen, I needed to trust that i’d be in good hands. I am so happy that I went here, I’d looked at another dealership and didn’t feel comfortable or confident to buy there, I needed to feel like my needs were more important than just making a sale. Charley listened to me and what I needed in a vehicle and together we found the perfect car for me. He was friendly, down to earth and the experience was great. I loved that he followed up with me after my purchase. I will recommend Charley to friends and family for sure.

Wonderful experience with Tony Beydoun and his Boss Shawn Treadway. Went above and beyond for our family to get the best deal possible. If you are in search of a new or used car definitely a place to go!

My experience was one for the books!! I was helped by Tony! Such a great spirit! Made me feel good about the entire process. He made it very easy for me, helped me to understand the entire process as it was my first time leasing a vehicle! He was very professional and efficient! Got the job done and quickly at that! I love my new Genesis GV80! If you’re thinking about going to glassman, Tony is the man to see!!!

Charley is the man He got me in a Tucson in a hour. Hes honest and very professional go see charley kashou

Charley was a great sales rep! Very high energy and positive on getting me in a new vehicle!

After months of researching, I finally chose a car that checked all my boxes. Cost, safety ratings, best warranty, and still visually appealing lol. I landed upon the Hyundai Kona SE. With the shortage, it wasnt easy to find, in general. BUT Glassman had 3 of the SEs, and even better, one in white like I preferred. My test drive was set for 4:15. The car was already at the door ready to go. Crystal Cogan was our salesperson. The drive went well. We came back, negotiated a bit, and started the paperwork. Crystal is personable, not pushy, and she was a true advocate to help me get exactly what I wanted out of the vehicle. Leasing for now but 90% certain I will be purchasing it at the end of the lease. The gentleman in the finance department was also great! It was a seamless process, start to finish. Crystal and the rest of the team have gained a Glassman Hyundai customer for life.

I am a customer of Glassman since quite some time; I have a Subaru Forester and a Hyundai Santa Fe. I used their Body Shop services to repair my Foresters front door, and unfortunately the quality of the repair was not good. I opened the door of my car when I arrived at the shop and I heard a scratch. Clearly the door was scratching the fender when opening. I complained. They revised the repair in a few minutes and gave me back the car with the door slightly bent inwards, clearly in a way to avoid the scratching. But of course the flushness of the door was then compromised. Picture hereunder. I never had problems with their dealer but unfortunately I cant say the same about their body shop.

Charley is very professional and a great salesman that took care of my needs when I came in looking to buy a used car. Come see Charley if you need a car

I was told personally from GM that no way they would never except 72,5k for a Z06. He said hed buy it for himself at that price. Or he could bring it to auction and get that. Well guess what? Nows its 72,9k! He tried to make me feel stupid for my offer! See Mike I know cars too. Iam not over paying for a car. Way to lose a sale!

Charley was fantastic in making my car buying experience quick, easy, and painless. Would absolutely recommend him to my friends and family.

Charley provided the best vehicle purchase experience in my life. We are naming the car Charley.

Charley Was great and honest and made theCar buying experience easy

Great experience, Crystal, Shawn and Dave were all Great to work with. Im a Happy Customer! Love my new Hyundai Palisade!!!

Got in my 2018 Subaru in a matter of a couple days! Thanks to Calvin and the team for making this process as simple and straight forward as possible. I am extremely pleased with my car buying experience at Glassman.

Very good service by Charle, he is a great sales person, honest and helping also a brother in Christ

I have been looking for a decent used car for over a year now, and have had so many poor experiences at dealerships as a young woman! From the moment I stepped into this dealership I was treated with respect, kindness, AND competitive pricing. Charley and Andre worked with me to find the best car for my needs, and were so helpful. Charley went above and beyond at making sure I felt comfortable with my choice, and was never pushy. He even followed up with me after my purchase when I had some additional questions. The COVID precautions Charley demonstrated also made me feel incredibly safe during my visits. I only wish I had come here sooner!

Charley is the best car salesman ever! He sold both my partner and me cars, each process was completely painless and very stress free. Charley always makes sure to meet your needs and find the exact car you’re looking for.

Great Service! I have been going to Glassman for Over 30 Years. I loved my Oldsmobile and Now I Love My Hyundai. Its a 2008 Elantra with 163,000 miles and in great condition. My next car of course will be a Hyundai!!

Terrible company and employees. Everyone from Todd Fendler the salesman to David Barash (Finance Manager) to the dealer manager are deceitful and do not act in good faith. Delivery of vehicle was not completed due to these practices and the statement by the salesman who had the keys (Todd) that he needed to complete a walk around and show vehicle safety features). A request to cancel the transaction was met with threats to deliver the vehicle to my home and an unwillingness to even speak with their own finance department (Chase-Subaru Finance).Watch out for:non-disclosure of vehicle price (note VEHICLE price, not financing breakdown)stating that “optional” warranty services/prices like the Expert Auto Windshield Repair/replace ($995) and/or The Protector interior/exterior protection ($2390) will be added to your car price even if you don’t want them.Salesman promising finance related topics (“comeback and refinance, no problem!”, “for every $1000 you save about $20 per payment/month”)Finance Manager (David) stating if I don’t buy optional extras they will add them to the price anyway.Currently lodged a dealer complaint with the State of Michigan Regulatory Licensing department, SOS, BBB, Subaru of America, Chase-Subaru Financing, ecpinc (interior/exterior warranty), Naenwan (Windshield warranty).Stay away!Edit: Don’t bother asking me to call you. I’ve tried that and you could give a toss.

Charley is absolutely the best he got me done and was very honest

As much as I liked the car leasing experience … I unfortunately cannot say this about the service department. Communication -0 speed -0 friendliness -0 .

Charley K is absolutely amazing! He cares so much about his customers! Buying a car from Charley K is more than just a purchase of a car, its an experience, a very positive one! You can be sure youll walk away with a car that is most befitting of you. Glassman Automotive is the place to be,, and CHARLEY IS THE MAN! Thanks Charley!

Charley K is the best!I made an appointment on a whim and that same day he got me set up with my new car! Hes such a friendly, nice, and personable guy. He treated me with such kindness and respect. I will absolutely come back! Thank you so much Charley!!

Charley K. was so awesome I appreciate him so much. He was attentive, helpful and got the job done hassle free. Everyone that I came in contact with there was nice. Two thumps up 👍🏽👍🏽👏🏽

I’ve driven 8 hours round trip not once but twice to buy a Subaru here! No hassle and very easy to work with! I knew what I wanted and what I wanted to pay. My local dealer (Serra) wouldn’t listen to my needs so I took my business here! Well worth the road trip!

This place is very rude to their employees don’t know how to treat people everytime my car gets serviced I still have problems the next day upper management needs to lear how to treat everyone with respect as far as employees and customers very sad to see this happening

Just a great experience overall.. too bad we couldnt have had a deal...I picked a car that isnt able to be financed..wish I had been told that from the get go...high miles finance company wont finance.. dealership didnt ask me to put money down which would have brought overall price down...car should be sold cash only..they want 10,000 for car with 177,000 miles. Car KBB is at 5975 . Poor management excellent sales man DJ...they just let deal slip..I picked up my new car from another dealership the next day...from Feldman Chevrolet 15,000 loaded equinox ...

Charley was a pleasure to work with and got me into a nice car quickly! Thanks to the Glassman team for making the process nice and easy.

Very polite, very efficient and informative. Will be back. GREAT SERVICE CENTER.

The gentleman who started my appointment was very helpful and good to answer my questions. The service center was clean quiet which I really appreciated. From what I can tell the service was fine, but this is the second time I have gotten back into my vehicle after the service appointment to find the paper floor mat crumpled into a ball on my passenger seat. It is sloppy work and I hope not indicative of the level of service.Edit: The owner called and apologised for the issue. We really appreciated the call and thought it showed excellent customer service to respond in such a personal way. Thank you!

I will like to say that I love my Now and always will be my favorite dealership. I road in with a old car and out with a new one. They were so awesome and determined to get me in a new rideThey will work it out my Family Glassman. My sale Rep. Ken to the Wonderful Finance personal. I Thank you... I truly recommend this place. Even getting your car service is aswome. God bless

Zach the car salesman was great! He went over and beyond to help me get into a vehicle after my hoopty croaked on me unexpectedly! 2021 Kia Forte GT! Words can’t even explain how thankful I am!! I came in with nothing and left with something nice! Great customer service! Need a car? Go to Kia and ask for Zach! He’s very helpful and will guide you in the right direction 😁

I brought my car in because my engine light had come on and they told me no one could look at it for another 6 months and was very rude to me and unhelpful

Thank you Seth and Kristina in service you guys stepped up and helped me out when that other dealership wouldnt (LaFontaine). I cant say how much stress you took of my shoulder by getting me into a courtesy car so fast. Great team 👏

Well it was a little dissappointing. Selling a car myself, they saw my ad, and they contacted me and wanted to buy my car. I had to take it to the dealership for them to see if it was what i described in my ad. I asked if they were going to lowball me and i would have to take time off work to bring it to them. They made it seem like they could be the buyer. They offered me half of the amount i was asking. What a joke and waste of time. Never going there again.

Amazing costumer service I recommend u always go for charley he took good care of me during my purchase and he will do the same for you

We are so blessed that we decided to come Glassman Automotive, Charley Kashou did everything possible to put us in the car we needed, for the right price and warranty. Charley, we are thanking God for all you did for our family. Thank you! The Baileys.

Phenomenal service. Always a pleasure

Purchased sensor because check engine light on. Had to wait for sensor. Had to call them to see if it came in. They replaced sensor and when I got in my car after I paid them the damn check engine light still on. Next time Ill check the work before I pay. It seems like someone there should have made sure the problem was resolved before they gave my car back. I did not take my car their so I could sit in their waiting room for 2 hours. smh

Charley was great got things done and really was a great help. Will recommend him to anyone.

We recently bought a Hyundai Sonata and worked with JamesB., the sales rep at the dealership. He was attentive and enthusiastic, and a pleasure to work with.

Shady business practices. Called them to schedule an appointment to see a car. Drove 45 minutes for them to tell me the car was having a head gasket replaced when I got there. Proceeded to try and sell me cars thousands of dollars above my price range. Look elsewhere.

Should be no star...the sales manager was very negative...an was trying to force a vehicle that was sitting on the lot to sell...necer been to a dealer where the sales manager was negative like that

Had a phenomenal experience with Charley. Quick, easy and efficient! Would definitely recommend this place to anyone.

Just want to warn people not to go here at this point. Not only did they jack the price of my car up after I expressed interest, but they sold me a car with a faulty airbag system, tires and breaks that needed replaced, and who knows what else will pop up. They also gave me a spare key that doesn’t fit my car. They offered no recourse or even apology, nor did they give me the proper spare key to my car. I still have the key to somebody else’s Jeep and somebody probably has mine.They are rude, not accommodating, not helpful, and dishonest. I wish somebody had warned me. I wish I could give zero stars.

So wish I could buy from them right now but their inventory is low and my price point is Kind of low too. Bought 2 cars in the past from them however and my most recent experience with another dealership has been awful compared to this one.

Just bought a nice used vehicle from Charley as my salesman at Glassman Auto. Professional, clean business and wonderful service. Charley was kind, attentive, and personable. Overall good experience.

I bought a used Ford Escape from this dealership and I couldn’t be any happier with this car! It’s a great car all the way around. If you ever go there ask for Charlie! He was very honest and helpful. They even knocked 300$ off the total agreed price for no reason at all! I waited about 6 weeks before I gave a review to make sure everything was on the up & up. But the car has been great!! I would definitely recommend these guys if you are looking for a vehicle 👍🏻😀

Amazing staff, super welcoming and not too pushy. Charley is the guy to go to, helped me get a good deal on the car of my dreams. Can’t recommend him enough!

Great assistance on a used car with a no haggle price, even gave us a discount for our purchase. Thank you for your support and look forward to future purchases, highly recommended for anyone looking for a great value...

Treats employees horrible especially there car porters ..... also several people I know had work done on vehicles then end up having the same problems with vehicle within weeks ...😔

I had a great experience with Charley Kashou awesome customer service! Thanks again I loving my 2019 Kia Sportage!

My salesman was Josh, he really worked with me to get a great deal. Thank you Josh !!

Absolutely seamless buying experience. So glad I made the trip. Thank you to Charley who made this the best and easiest buying experience Ive ever had! What a nice guy! Honorable mention for the manager Gary too who got it all started.

JUDY TIFRERE Was so nice and so attentive to my family and I. My niece loved her to pieces.. Judy was quick, effective, and just everything I needed her to be. Thank you! 💕

Charley got me set up in a Subaru Legacy. Phenomenal service. Great personality. Willing to work with you to get what you need.

My boy mike hooked it up with a G37x and I couldnt be happier. 23 years old and I got a badass ride. He walked down the original price as much as he could and went through several banks to get me what I was looking for. I cant speak for the other salesmen over there but mike knows what hes doing as far as getting you the price and working with you payment wise. Thanks Mike!

Charley helped find the right car for me at the right price. I went to three dealerships before coming here and wish I would have come here first.

Charley was absolutely wonderful in everyway possible. Helped us get the perfect car for us. Patient and kind and just awesome. Came in with two 84 year old parents, and Charlie was so good with them. I really dont think we could have found anyone more perfect to have worked with us. Truly blessed. Thank you Charlie for being the best of the best. Awesome meeting you! Going home with our new car, so excited!!! Thank you!!! 😊

Randall Walker and David Barrash exceeded my expectations.When I walked in the door they warm welcomed me and gave me the biggest CONGRATULATIONS. They made me feel important and they took care of all my concerns. I highly recommend these guys. They are awesome and very knowledgeable.

I bought a certified Subaru Crosstrek from here and Charley and Gary were just wonderful. It took me two weeks to get to them and they held onto my car. I’m thankful I bought my first car from here!

This is my 3rd car from charley at glassman he is a awesome guy he s honest and trusted. Go see charley k.

Judy was so nice and went out of her way to help us through the buying process. Thank you Judy

Kind and friendly service...

Charley was very helpful and communicated clearly when a hiccup came up.

When I purchased a new Hyundai Kona I was truly excided; however, from the very first my car had transmission problems. I took the vehicle back to the Service Dept three times and they failed to repair the problem. The Service Dept lied to me and to the Glassman management. Hyundai Corp repurchased the vehicle - they were nice, knowledgeable, and honest in their dealings with me. Glassman, didnt score so well. I went somewhere else to purchase a new car, the wife and I love our new Subaru.

Requested car service to repair front and rear brakes which they neglected to accomplish. Only repaired the rear brakes forcing us to request another appointment to have the front brakes fixed. Cost us extra time & money. Not even an apology or reason was given for their failure. Will never return to this dealership.

Charley was great, helped me out looking through multiple cars and finding the right one and the right price for me.

I purchased a vehicle today from Glassman Kia. Charley Kashou was my salesperson. He was very nice, and professional and made the process easy. I will recommend Charley to my family members and friends.

Charley k.is great. Helpful in everyway. Second time around found me a great car made this as easy as possible. Great guy,helpful in every way

I had a very good experience with my test drive and I believe I will be back to purchase

Randy Lewis go see him

Set up an appointment after applying for financing on a specific vehicle, planned my day around it because I have a very busy schedule being in the military and running a home. I was an hour into the 2 hour trip to the dealership and went to look up the address and noticed the car was no longer on the website and it had just been there earlier today.I called the dealership to find out it had been sold. I received no phone call and not a care, I was pre approved for that vehicle and it was sold and I’m under the impression that I was not told just so I would make the 2 hour trip so they could still use that pre approval to up sale me something else. Very disappointed and disheartened that this is their level of inept customer care, there is great stigma in buying a used car and this just further demonstrates that, that exact distrust is valid. My husband called and spoke to a sales rep because there was no way I was going to entertain doing business and figured might as well leave it alone nothing can be done about it, the car is sold. That was when he was told that more info should have been collected as well as a down payment.

The people here are really nice which is why I always return to this dealership.

Got a great car at a great price, and with great care by Charley Kashou.

Poor customer service. Waiting 2 months for a reimbursement check and phone call/message not being returned.

Charley was amazing we walked out with our dream car thank you guys

Always great service and warm welcoming... Everyone knows to maintain customer relationships for long.... Great Job...👍👍

Charley was very helpful and helped me get into the car that Ive been looking for. He went above and beyond. I appreciate everything and I will enjoy my car to the fullest because of Charley!!

Purchased used car from them 2 weeks ago and didnt receive expected customer service. Salesman himself was great and sale went smooth. I got a good deal on the car, no question on that part. Asked them for interior detail, only interior, didnt care for exterior. I specificaly asked for steam cleaning of leather, and trunk had bunch of stuff by spare tire (bags, receipts, wood chips, dirt etc.) An hour later he said my car was done. I went to look at it and nothing changed literaly. Trunk was still full of junk and not vacumed at all. Salesman and myself went to Cleaning department to ask why they didnt do their job and detailer said that he did. I showed him how nasty trunk was and that they didnt touch the car at all. Also I told him that I used to detail cars for living. He said: We have few cars here and I need to get them done, I dont have time for it. Even though my car was first in line. I told him that Im also a customer just like all those cars he had working on, and he just said: Like I said I dont have time for it. Thats not what customer service is about and no customer should be treated like they are asking a stranger for a favor.Batteries on both remotes were dead. Asked manager to replace them if possible on what he replied with: You got a good deal, you can replace them yourself. Yes I can, but when you sell a 4 year old car for $18+k arent you suppose to go through full inspection and address things that need to be addressed, something like batteries on both key fobs? 🤷‍♂️Later that week I realized Im missing wheel lock and rubber seal between driver front and rear door. I contacted them to find wheel lock or rubber seal. They didnt have wheel lock and manager told me they will remove them and replace with regular lug nuts which was ok with me. He didnt want to cover rubber seal and it cost me $63. No wheels locks in stock for purchase, no regular lug nuts in stock as well. Nice waste of Sat. Bunch of people in a waiting area, no place to sit. Great buy, worst customer service.P.S. Went back next week to get my wheel locks and install weather strip and got it all taken care of. Nice guy at the service department took good care of me. Unfortunately I dont know his name. 3 stars instead of 1

Charley in sales is outstanding! He got me into my dream car at a fantastic price. And the finance department was great kept my payments where I needed them to be and dealt with my headache of having an out of stare co-signer and threw in all the warranties. Very happy with my experience if I could give 10 stars I would.

5 stars go specifically to our salesman, Anthony Morris, who was excellent in his handling of our transaction. He was courteous, professional, polite, kind, examined, knowledgable, patient, informative, and all around a great experience & representation of the company he works for. He is a bright & positive asset that should not be overlooked. His sensitivity & character in matters where another salesman was unprofessional, disrespectful, & uncouth was a shining example of his dignity & respect not just for himself, but for others. Although there was a very sour patch with that other salesman, who fell short in his sincerity with his trivial & ineffective apology, the rest of the employees were welcoming & friendly. The Gen. Mgr. we spoke to, Mike, was also very professional & respectful. Anthony, however, was the star & the embodiment of class, and it is solely because of him that we did not walk out after our unpleasant encounter. I hope the owner realizes the gold mine he has in Anthony & that he is rewarded properly. We are grateful he was our salesman. Thank you, Anthony!

Fast courteous service, customer service specialist and service team work efficiently to get car done fast.

Charley K was great help! He was patient and positive. He kept the process fun and easy. He patiently waited while I spent time making a decision.

Glassman Auto was vary professional. Charley Kashou was a pleasure to deal with. No hassle, friendly and a no pressure sales approach will have me coming back. Need a car? ask for Charley Kashou!!

Charley K was very helpful! Very patient and made sure that we were leaving out with a vehicle! He worked with us and needless to say were extreme happy to be driving again!

I basically had to call service almost every day to know the process of my carConsumer service is excellent

I genuinely had a great experience at Glassman Auto - in large part due to Charley Kashou- he’s the man - he advocated for me but never pressured me. I’ll definitely look to repeat business in the future

They know my Saab and they are good to their customers. I stopped going to the Motor Mall in Troy to check them out, best decision ever!

TRIED TO CHARGE ME OVER $1000 for a tune up on a car they sold me....but wont breakdown the details on why they charge that or what the work is. Horrible!!

Worked with Charley he was great! Bought a new amazing 2021 Kia in like 30 minutes. Even the finance manager came over and talked with us. Charley helped us every step of the way and made the process very easy. Highly recommend Charley and Glassman Southfield

Very friendly Charley was very helpful and kind. I would recommend!