I found the directions appear easy enough, however, offers made offer no choice or yes or no, e.g., I purchased 4 keys only wanting 2 made. I found I could not reverse how many keys I wanted once I got to 4 keys. The process included an offer to plant a tree along with a choice for a different donation - either one for $1.00 each. I found I could choose one donation or another - no choice offered to save the $1.00 so I had to donate $1.00. Total is around $9.00; This smacks of dishonesty insofar forcing someone to pay more. Not cool.