Normally, I would have rated them higher. Ive had services done here before and was always happy with them, however, today I had a poor experience with a worker. I called and asked for the price for a tune up on my car. The woman who answered, Tina, seemed annoyed that I wanted to get maintaince done to my car and demanded to know why I would want such a service. I was taken aback by her reaction. She refused to give me a price and told me to leave my phone number for a call back. She never called me back. I called another place and was given a price as soon as I asked. I decided to go with them because they were much nicer. I have never heard of a company that didnt want to take my money. Tina is causing you to lose business.

I always use Firestone for my vehicle maintenance. Reason being that if something is wrong they let you know. I would rather bring my vehicle somewhere like this that could potentially extend the life and increase the safety of my vehicles than a 15 minute oil change. I trust the quality of their work and they are always quick and polite.

Friendly and honest service to all. I have always received outstanding service from this locally owned Firestone and highly recommend them.

My husband and I have been using Cross Gates Firestone for the last three years and have consistently had an amazing experience each time. They dont nickel and dime us and are very honest about the cost of their services and what our options are. We have never felt as though they were trying to squeeze money out of us and they have always successfully diagnosed and repaired issues with our cars. When I go without my husband, they do not talk down to me or assume Im less knowledgable because Im a woman. Last summer the splash shield beneath my car was broken and they secured it back in place within 5 minutes and did not charge me anything. I am extremely impressed with the high quality customer service here, it is evident that the employees care about their customers and we are happy to keep coming back for the foreseeable future.

Excellent service and very professional staff. Always straight shooters with me and have not tried to take advantage of me. Their prices are some of the best in the area for any preventative and/or corrective maintenance you might have to get done on your vehicle.

The brake tag is only available from 7 to 12 Monday through Saturday and wont do it if raining.

Honesty is important with car mechanics. Most people dont know enough about their machine to know if they are being ripped off. Since oil changes are the most common reason to visit a mechanic, I place high value on good service for oil changes. While this Firestone location does good work, credit where credit is due, they are not always the most honest (which may vary between employees, I cant say).I have had two synthetic blend oil changes at this location. The first was just fine... took an hour, slapped a sticker on it that said to change my oil in 6,000 more miles (which is pretty reasonable), and away I went.The second was an identical oil change for the same vehicle. This time they put a sticker on it that said to change the oil in 3,000 miles. I called back to confirm they used the correct oil I requested which they did; they said they always recommend changes at 3,000 miles (which is extremely low for vehicles running anything synthetic).Im not sure why this inconsistency happened, but it does not create trust. I know companies will do what is in their best interest for the money, but that is pushing it.

They made me truck ride smoothly

Normally I do not do reviews, but they deserve one. I visited firestone today after Goodyear told me that there was nothing they could do to help me. My tire was going flat and there was a hole on the outside of the tire, so it needed to be replaced. Goodyear didn’t have any tires my size and said that if they ordered one, it could take a while and my tire wouldn’t last that long. Instead of maybe helping me put the spare on for my safety, they aired it up and wished me luck.. Firestone took care of me and were so quick and nice about it all. They even directed me to a better deal on a tire. They made sure I would be able to get back to work safely. They will get my business here on out. Thank y’all!

Good services, but a little pricey.

Friendly service, fair prices.

Did a wonderful job on my tires and very affordable for 4 brand new tires

Really great service... the employees are GREAT! I love... Mike! But... all if the guys are GREAT!!!

Best customer service they really care about their customers

I like this place because being a female i dont have the knowledge about vehicle you can trust them. Harry is the Best.😃

If you are looking for an honest mechanic shop, look no further! We no longer go anywhere else for oil changes, tire repair, or any other problems. These guys have gained our trust and we tell everyone we know to come here. They are honest and never try to upsell you on something that you know other shops would try to. Thanks for always being great and taking care of us!

When a steel beam flew off a truck in front of us and flattened out tire, we looked up tire places near us off I 10.... we were SO lucky we were near Crossgates Firestone! We called ahead of getting there and they picked up the tire we needed so it was there when we arrived ! It was a pristine efficient professional place with the owner right there taking care of us the whole way.... we were able to get back on the road in no time with the perfect tire... totally de stressed having had that steel beam fly into our car.... Whether you are close or not so close to this business, I highly recommend doing business with them!

They are busy so call before going. But they are very friendly and helpful.

They didnt dilly dally, thats for sure. The mechanic, Carlos, was very professional and honest and fast.Quite a few people there were regulars and preferred Firestone.Ill be back.

7 to 12 inspection stickers service time sucks. Avoid

This particular Firestone has got to be the best Firestone I have ever taken my vehicles to for an oil change and new tires. The guys working here are the best, and they are very friendly. I have been taking my vehicles to them for over 9 years. They are pretty quick with the repairs and I usually do not wait for more than an hour when I do sit and wait for my car being repaired. They have always been honest with me, and their prices are very reasonable. I have had several occasions where I thought I needed new tires, and after checking my tires they told me that I didn’t need to purchase them yet, that I still had about 6 more months of wear on them. That is what I like about them, they don’t try and sell you something you don’t need.

Passing through from Florida and noticed a nail in the tire. John and the crew helped us figure out the issue and got us back on the road in no time at all. Even made some good restaurant suggestions for NOLA. Highly recommend this business to take care of your tire needs.

Brought in my vehicle for some issues I had noticed. Everyone was super nice and customer service was great, at first. It needed to be because the workmanship you will receive is terrible. None of the issues nor the concerns I brought my vehicle in for were addressed. Thought my CV axel assembly was busted. That was overlooked. Had an issue with an oil light. They assured me they fixed it. After a little over 1000 dollars of an unnecessary brake job and more frustration that you can imagine, Im left with a car with breaks that started squeaking the next day and an awful alignment. They warranty their work, but why do I want incompetent people to work on my vehicle. I think these people make it by praying on the less intelligent and manipulating the elderly. I wouldnt even let them change the oil in any of my vehicles. There is not one single person that would pass for a technician much less than a proper mechanic. Trash

Once again these folks have saved me! The best service, the best price, the best brothers on the planet. And they stand behind their work! It’s the ONLY place I’ll take my vehicles in Slidell!!! Thank you Harry, John, and the whole crew! The brakes are next! Saving up, and y’all have the job... of course. And thank y’all, also, for saving my son’s ‘88 Honda Civic as well!! You folks are magic!

Stopped in for a Brake Tag time, service all 5 star in and out 10 minutes

Been using this Firestone since they opened and have had nothing but excellent service. I trust my cars in their very capable hands and have not been let down. The staff is friendly and personable and very accommodating of my particular needs. I highly recommend this store,.

In this business, integrity is what counts. DJ and his team, in all sense of words do right by the customer, no matter what...and they always stand by their work. Their ability to fix all ranges of classic and newer vehicles shows the depth of the Crossgates Firestone Technician Team. Thanks again guys, and thank you DJ.

Very reasonably priced. Great service. Shuttled me back home and picked me up when ready. I will use again and recommend.

Honest and dependable car care. Reasonable pricing for vehicle repairs. This shop also sells and installs tires. I highly recommend them to everyone with car care needs.

Ive been a customer of Gregs for over 25 years. I was thrilled when I found out they were opening up a shop at this address. Very convenient for me. The service Cross Gates Firestone provides is top notch, every time I go there. D.J. has gone above and beyond the call of duty for me numerous times ( staying late, coming in early etc...) always willing to help with my crazy schedule. These are the kind of things that keep a loyal customer coming back for 25 yrs plus. Keep up the good work & thanks!

Called them at 9 and had tires on by noon. Absolutely fantastic and fair prices and service. Best tire place/mechanic I have ever dealt with.

I went to this location this a.m . because my check engine light came on.I really do appreciate their honesty.I was waiting for diagnostic test but they brought a machine out to car & told me it was just my gas..He tightened the gas cap and removed the light without charging me.He told me that if it comes back on just come back and will look deeper into problem..also let me know it shouldnt leave me.I recommend this place because friendly staff but most importantly theyre HONESTY..thats hard to find these days so if your car needs something done go to Firestone on Military Rd.

Always Honest And Up Front About Your Needs! Highly Recommend !

Always been there to help me out . Friendly staff And always seem to find the product Im looking for.

DJ & his crew are always professional and courteous!! They go above and beyond to repair any of our car needs with expert advice!!

All work was performed quickly, efficiently and at a fair price which I was informed about and approved before work began. Everyone was polite, courteous and friendly.Highly recommend doing business here.

Noticed today my inspection sticker was expired. Went in without appointment and they took care of me right away. In less than 10 minutes I had a new sticker and was on my way. The staff is friendly and seems knowledgeable.

Friendly, timely service is important to me. So is a good price. So is not being over sold. I thought I needed 4 tires. They sold me 2. Great service.

Very friendly. They will ensure its right. So convenient next to the health club. Drop off and then get a work out.

Employees are knowledgeable and are very friendly plus their prices are reasonable. I reccomend this Firestone to everyone you want be disappointed. R. Alcindor

Amazing friendly workers. Got an oil change and was in and out with no problems

Very kind and good treatment of the staff...😎

Very clean & helpful even though they couldnt assist me with my issue, very informative.

Great shop.

Super friendly and courteous staff. Needed a brake tag. They got me in and out quick!

Always courteous and professional staff.

Best Auto Repair in SlidellThis is the best place to take your car in Slidell. These people are honest and good at what they do. They have proven themselves over and over to me by only doing what needed and at not over charging, Their work is excellent. I am thankful to have such a reliable and honest place to take my car.

Always takes care of my car.DJ and crew are friendly and knowledgeable.

I took my F-150 in with the engine light on. They made the repairs and the light came back on the next day. I called an spoke with DJ and he had me bring it back two times at no cost. The tech was unable to determine the issue and my family had to leave for vacation in Georgia. While in Georgia the truck totally died and had to be towed to a dealership. Due to a simple mistake my wiring harness was destroyed. I called DJ and explained the situation and he told me no problem He would take care of it. I was not a regular customer or even from Slidell and I assumed I would never see a dime. When I returned to Slidell to my surprise DJ stayed true to his word, he took care of my expenses and gave me a free oil change. These guys are a rare find in todays world-Stand behind their Work and stay True to their Word! Thanks DJ!!!!!!!!!!!!!!

The staff here are very friendly and competent. I feel safe bringing my car here; I know it will get fixed right and I wont be overcharged.

The staff is very knowledgeable and will help you out whenever they can. D.j is wonderful.

I am new to town. I needed a tune-up on my Jeep Wrangler and a tire rotation, oil change, etc. I called Crossgates Firestone on Wednesday evening, July 22 to see if they could work on my vehicle on Friday, July 24 as I had that day off work. I spoke with someone named Andrew, I believe. He asked if I could drop it off and I said no, that I am alone here and had no way to get home so I would have to wait for it. He said it would be a couple of hours to wait, to which I agreed. When I arrived Friday morning prepared to wait there for the work to be done, I was told that there was no way I could wait as it would be hours before they could even get to my vehicle. I stated that I had called a couple of days earlier to make an appointment and was told bluntly We dont take appointments here. That would have been nice to know before I planned my day around getting my vehicle serviced. I left, and will not go back there.

Great customer service! Very knowledgable and helpful! I would highly recommend!

Friendly, honest staff, clean waiting room

Got inspection quick and easy

Great, quick brake tap location

Excellent service

They did a great job

One of the few places I trust to service my cars

Very professional and customer focused service. I highly recommend Cross Gates Firestone.

These guys do a great job.

Always helpful and friendly!

Quick and friendly service.

Fair, honest and quality repairs

Friendly people, fair prices,great mechanics,great tire prices..

These guys go above and beyond customer service I had a flat tire they came got my car fix my tire and brought it back they were simply amazing.

Great service prople

Their prices are to high, they think their work is made of gold

Nice and fast getting tag

My goto

I just get the feeling these guys are not to be trusted

Great service

Keith is the best!

Fast and friendly service

Great and fast service

Excellent service.great knowledge

Takes care of my bestfriend

Rude older serviceman.

Not a fan

Awesome

Bring a coupon

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