I went there with my family on September 27 by 4:50 for apen a account whit 4 lines whit the new iphones, the person who attended us was disrespectful and the end he threw a paper on a desk where the plans were ., he left it there and went back oh the house without explain anything to us ., people like that who do not want to do their job should not be there

Very knowledgeable friendly staff listened to what I was looking for and helped me thru the transition of an upgrade

Very good in Vermont. And I give Mike a 10 cause hes very helpful and kind. Everybody went above and beyond to help me and the manger went and got my phone from a different store cause they didnt have my phone in that store. Thank u for going to go get my phone and thank u for everything

Wendy was amazing! She was patient and helpful setting up our new phones. Great customer service!

Danny is a great guy helped me port back 5 new lines on a business plan and was able to get me great deals on phones and a plan! His manager drove all the way to Norfolk to get me a phone they didnt have at the store they really do take care of you here! Thanks guys keep up the good work

Danny helped out my boyfriend and I upgrade both of our phones.He was extremely helpful, knowledgeable, and kind.Made sure we got the best deal possible and made the experience fun and enjoyable.10/10!

Awesome experience! Danny went above and beyond to get us the best deals! Tom was also very helpful! I highly recommend going here

Went in looking for options and walked through step by step and was treated very well. Very much enjoyed my experience and the staff helping me was the manager herself. Working with her I didnt even feel like I was spending money to get a new phone it was a good experience.

Very friendly staff. Gives full details on plan. No hidden charges or surprises.

I brought in a phone that was pretty much shot and only half the screen worked. The lady working there had no problem going through the trouble of using a broken phone to help me activate my new one!! She was very friendly the whole time and made it an enjoyable experience. All around awesome!!! Will definitely go back when I break this phone!!!

A awesome experience. Everyone was very friendly and Danny went Above and beyond to make sure I understood my phone before I left there once again awesome experience.

The gal that helped me didnt even sell me the right charging cord for my phone she sold me one that would fit my pc. Now I get to drive the 42 miles back to get the right cord and my difference in cost back.

Had to wait in line for 10 mins before I could go into the store. There was only two workers and both were assisting customers. Once I was able to go in I grabbed what I needed and check out was pretty quick. The gentleman informed me that my chargers had a lifetime warranty. Would go back but think they could use more employees on the sales floor since you can’t go in until they are able to assist you.

The best Verizon store around! Everyone there is so upbeat & willing to help. Plus its newly remodeled and looks amazing in there.

Mike was extremely helpful in getting me set up with a new phone when my old one just gave out. He was able to transfer my info, apps and pictures. I arrived about 30 min before closing and he stayed about another 30min after to finish up the whole process and was very gracious about it. Thanks Mike for getting me back up and running. Much appreciated.

Staff here are extra helpful & friendly. They take the TIME to help you make the right purchase, transfer from your old phone if needed & make sure you are comfortable with your new phone! Weve bought our last 4 phones here just because of customer service!

The service personnel here (all 3 on that day) misinformed me concerning suspending my old tablet line and starting a new line purchasing a new tablet from this store. Now I am continuing to pay on my old suspended line full price even though the tablet no longer works. I spoke to the manager who said he would resolve this and promised to call me back but has never called, and even though I called and left messages, nothing has changed, and I continue to pay on this line. I enjoy my new tablet, even though they insisted they were saving me $100 on their plan,etc; I found out that other dealers, and the real Verizon stores were selling the same tablet at full retail cost $100 or more less. So I definitely made a mistake going to this store not realizing that it is no longer a Verizon corporate store, and got swindled! I will certainly never return or recommend their services!

Danny was extremely helpful and considerate gave great service and made sure we got what we needed and not anything more. Will definitely be returning and recommending that store to friends.

I had a wonderful visit at Verizon I was told all about the liquid glass screen savers which are amazing. Thank you for helping me out with this.

This is one of the nicest Verizon’s I’ve been to! We were helped by Danny M who was incredibly knowledgeable and helpful. He knew exactly what I needed and was professional and kind. Wouldn’t hesitate to come back.

Riaja Sides was amazing to work with. Would highly send all my friends and family there to her. Quick to the point.

Danny was knowledgeable and friendly. Explained everything in detail and showed care and respect. Willing to help and went above and beyond to satisfy myself.

Danny was easy going, didnt push extras on me nd contacted me asap when I changed my mind about upgrading from a pre-order. All in all, nice visit.

Danny was great to work with. Verizon’s billing cycles and credit system really sucks.

I had to purchase a new phone today because Im just overall very bad with phones. I have been a Samsung person since 2015 and I was going to switch to iPhone but Danny was so helpful and with his knowledge about the Samsung and iPhone I feel like I made the right decision. I would recommend the Verizon in Southern Hills Mall to anyone, & I would recommend Danny and their team there as well, they were are very friendly, honest, and helpful all the way. I am very happy with my purchase today, and definitely coming back to this location! 🙂

Just good service. The young man who helped us was so knowledgeable and patient. Michael knew the products(phones) he was talking about and answered all questions in a clear manner!

Mike was very friendly and helpful. He connects with people quickly.

Riaja was very competent and friendly. She was able to resolve my issue in a timely fashion. Im glad I visited this location. Would recommend to others.

Very attentive to the customer and fixes issue very quickly. Best store in all of sioux city! Go to Edith she will take excellent care of you.

Awesome customer service 👏

Very kind people, very helpful. Would shop there again. Sean there was really helpful. I appreciate his help.

Mike was super helpful in getting us everything we needed for our new line for our son! I highly recommend going in for a visit!

Cant help me with an Android phone and no no OtterBoxes either.. I phones have it made

I had 2 great reps Mike and Sean have the greatest attitude and caring persons . With my technical needs . Please come 2 them only ! Dint go any where else . They are awesome .and now I’m a happy Verizon customer. 😀

Mike was very good at his job!! He helped me out very professionally.

Wendy and Danny were both excellent! Extremely helpful and professional!

Danny was very helpful and took his time to make sure I understood how this new phone will work

Mike spent plenty of time helping us determine our phone needs and made sure we were happy with the product we selected and knew how to operate it. It was a great experience and we highly recommend this business, and Mike in particular.

First time there. Was helpful and answered all of my questions. Will definitely come back.

This was the best Verizon experience Ive ever had. Tom was really nice and very supportive.

I want to thank Danny and Mike for everything they did, they are great to work with! I really appreciate everything they did!

Its was okay. We had to wait outside for a while though, because of covid guidelines

Best Verizon experience I’ve ever had! Ramon was not only incredibly knowledgable but he was efficient and kept us laughing the entire time. Very friendly person who knows his stuff! We will definitely be back to see Ramon in the future!

Very nice and cozy place to relax

My fiance and i come in and was wanting to add a line.. i told mike i was unhappy with my iphone 11 and the fact that my galaxy watch didnt work well with the iphone.. long story short i got a new note 20 ultra to replace my iphone and the galaxy s20 plus for my new line. Along with all the extra cool things the new premium offers. Mike and tom stayed after hours to complete our order. We are extremely satisfied. Very professional. Knowledge of both iphones and galaxys. We got our phones set up, liquid screen protectors, cases. Very satisfied! Mike tom ans dan definitely know what they are selling and how to satisfy there customers!!!!

Mike was very helpful got us what we needed and answered every question I had

If u need anything at Verizon go see Danny or Mikey. They are amazing to work with

Danny was very knowledgeable and helpful. No pressure sale pitch. Helped me find the phone that fot my needs. 10/10

Danny was very knowledgeable and pleasant. He gave me information on the different options and helped me make a wise decision 👌

Mike was amazeballs. Super knowledgeable, helpful, and knew his stuff.

Is a place that is clean and knowledgeable of what they are selling

Walked in, was told I was next in line after checking in, and then watched 6 people walk in after me get help. Immediately after they checked in, they were helped. Terrible service.Update from a hour later...Went back to the store, checked in again, and waited my turn. Wasn’t a long wait, and when the employees got to me, I explained my frustration and they tried to help me resolve my issue as soon as possible. Walked out a half our later with everything resolved and new devices. They understood my frustration with the first visit and apologized. Friendly service this time around as well.

Picking up my phone was very easy and very professional staff

Called talked to Mike, when I got to the store my items were ready to go! In and out in less than 10 minutes.

Overall I had a great experience at this location.

I got right in, no waiting, got what I needed, and was on my way pretty quick.

Ran into a snag transferring photos but he was persistent and resolved the problem

Very knowledgeable and friendly staff!

Got a new sim card. Messed it up and had to go to a real verizon store to get it fixed.

FantasticSuper help and knowledgeable tech

Miguel and Jose were amazing. Great customer service. Helped us with our problem, even though it took a long time they were patient with us and helped us get a great deal. I will ask for them every time I come into the store!

Very helpful and knowledgeable.

I have always gone to this store; however my last experience was a negative one. The associated was extremely rude, talked over me, and was very argumentative. Will definitely not be returning.

Customer service is quick n efficient

I went here on August 2 of this year to get a new phone and to switch from Cricket! I am so happy that I switched carriers! They answered any questions about any phone that they had in the store! Go to Jose and Miguel! They are hands down the best associates I ever had to help me! They were polite, considerate and willing to wait for me to pick which phone I wanted! I will not go to any other Verizon store! It can be expensive, but you will not be disappointed! I get good service everywhere and I got one of the newest phones! I was stuck between three phones and they were willing to wait to let me choose what phone I wanted! The plans are spendy, but do unlimited! Its worth the money to do unlimited instead of doing a certain amount of data every month! I was stuck between the Samsung Galaxy Note 9, iPhone XR or the Samsung Galaxy s10 plus! I absolutely love my s10 plus! So worth the buy! They were suggesting the iPhone, but I wasnt sure if Id like iPhone! But who knows? Might try it in the future! They also allowed me to trade in my phone for Verizon credit and use it towards my phone! It made my phone payment cheaper in the long run! You will NOT be dissatisfied with this location!

Jose is always friendly and helpful! Always love going to this Verizon store!

Ive had it with this location. Every time I try to get something fixed, adjusted, upgraded, or just in general need something, they are either under staffed to where you are at minimum there for 2 hours or you get the most pedestrian effort in assistance for issues. I would recommend either going to a private Verizon location (I.E Wireless World next to Fareway) or just switching your service all together. Customer service needs IMMEDIATE attention.

Casey was excellent in helping us we will go to him from now on

This place is full of people who dont wanna do nothing but tell u why they cant help you nothing to do with how they can help you or send you in the right direction.... came in to get a screen protector replaced that half the screen was bubbled up on it a day later which tla Sioux falls corporate store volunteered to put on in the process losing my pen to my note 9... if ur gonna go here Id go with sprint there a reason can u hear my now guy changed we should see it too.

I had great customer service but now my phone doesnt work.

Good

Marios always a big help and very knowledgeable.

Went in to get an iPhone X, wanted to transfer content from my iPhone 7 Plus, and then have the second carrier on my plan transfer their iPhone 5c to my iPhone 7 Plus. When asking the associate to do so, we were told that they “could no longer help customers activate phones. “ also chiming in that “80 year olds found it easier to do so, as well as preferred it over having them done for them at the store” when I asked when/how/why, I was given a lazy answer of since November ALL Verizon stores could no longer help their customers set up new phones- which after going to a second store found out that to be a complete lie. I was instead given 5 instruction pages that provided NO help and when asked about if the instructions didn’t work, was provided a help line phone number. Long story short, I’ve never experienced a sale associate express such little effort in providing customer satisfaction. To top it all off, the glass screen protector was placed way off to the left, making me have to tamper with it and fill my screen with bubbles. If you’re in the Sioux City area, don’t sell yourself short by going here. Thankfully, the store in Yankton, SD solved all of our problems and even apologized for our horrific experience at this location.

Good service...half the time you go in there.

Had a very good experience with Mario and Levi at the Southern Hills Mall store. They were very helpful and friendly.

TAKE DOWN 5G TWERS BECAUSE I DONT GET GOOD SERVICE WHEN WACHING A MOVIE

Wont even help my kid activate his replacement phone! Even though we pay $300 + per month what a waste!

My Samsung note 7 was recalled. Since i had bought three of the defective phones and was contacted directly by samsung and told to power my devices down I was of course a bit concerned. I went into the store at the mall where I bought the defective phones and the staff were dismissive and rude. Not only had they sold me a potentially dangerous product, instead of seeking to rectify the situation with a safe solution for my family they greeted me with condescension!! This may be the least professional encounter I have ever experienced with Verizon. Luckily for me the management of the store was responsive when I called the next morning seeking help and to express my concerns and grievances. The young lady who was managing the store and Ashley the member of the staff who originally helped my family pick out our new phones were superb and turned what had been a negative experience the night before into a solved problem. Thanks ladies, you make this particular Verizon store look good!

Store manager wouldnt do a thing. All I wanted was my upgrade and I would do the rest. But he said he cant what kinda Manger doesnt have access but all employees do even the first day employees have access to all of our information

Awesome.

Terrible customer service. Hd my phone for 4 hours didnt solve the issue.

Whenever I have a problem they always always are courteous and no matter how long it takes they take care of my problem I would totally be lost if they werent here thank you team

Gods customer service

Great

Very knowledgeable staff

They did what I needed them to do thank you

The staff mislead and misquote customer and then it has to be cleaned up and corrected by their phone customer service.

Very informative and helpful

Always great service

Great service

Never as good as AT&T.

Their attention is very good and they have someone who speaks Spanish

Sugoi desu ne