I really do appreciate Sparklight. I tried everything I could and plus a couple who are suppose to know about computers......we got nowhere fast and I had plenty of frustration. The guy, in-person, for the office found the modem was NOT working. Then he said maybe, just maybe we can get a guy out by 7pm. Randy arrived and ended up using a ladder to go up a pole- to check a connection BINGO BINGO- now everything is a-go. I am very grateful to Randy- very nice, smart, very capable and enjoys diet cokes-- he got 2 from me.. Sparklight is a very great provider and the workers are super....now off to email-land!! Thank you, Joyce

They talked to my wife about how we wanted the cable installed to our house when we decided to change to them. After agreeing to the plan when they came to do the job they decided to do it in a different manner because the way we discussed was too hard. They started when we were not home so it was not approved by us. They partially dislodged railroad ties that were used for a low retaining wall, the line itself is barely under the grass and they completely destroyed a patch of grass near our house to which they just tried to stomp the turf back in. They also cored through our sidewalk but did not seal it properly and still have not come back to fix it. If left like this ice/thaw this winter will raise up my sidewalk. What is orst of all their digital service is awful. I am mad enough I may rip it all out myself and leave it on the doorstep of their business!!! Avoid them at all costs!!!

The technician Randy was very knowledgeable and friendly. When I had the wrong modem, he gave me advice on what I needed and where to get it. If I could give him 6 stars I would, he was quick and cleaned up after he finished.

My internet and phone service completely drop at least once a week anymore. You will be in the middle of an important conversation and suddenly no service. Just try calling the company and try to get some answers....NO, DONT....youre wasting your time. Their customer service is a ROBOT and you go around and around in circles with it. So frustrating.Cableone aka Sparklight USED TO BE the TOP DOG of internet service providers in Siouxland for YEARS! How do I know? Ive been with them for 30 plus years. If this is still TOP DOG, I hate to see how BAD the others are. And the FROSTING ON THE CAKE? You pay more and more!WHAT HAPPENED TO YOUR GREAT SERVICE CABLEONE/SPARKLIGHT? I MISS YOU! PLEASE COME BACK HOME!

Great and helpful in all he did. Randy was super courteous as we are older, and he was so respectful. He helped us in every way he could. Best guy!!!

Dave M. was so helpful!! I was sitting in for a friend who wasn’t able to be at home for the service. He checked everything indoors and outdoors to make sure they were getting maximum internet! He even explained everything to my friend over the phone while working. Very good at explaining all scenarios as well!

Randy was very nice and informational! He let us know what was gonna happen and was very friendly. He was very calm and nice to our cat and just all around a very good technician!

Randy G did an outstanding job on getting a new and faster modem installed. My family depends on the internet and with this update will truly help. Thanks Randy G and thank you Sparklight. We will recommend your service to anyone that asks.

Couldnt get on Interenet for three days and with 200 download speed netflix and prime were buffering movies every 5 minutes. Randy came and updated connections, check all speeds and had everything working again. Great job, Randy. Thank you

Randy fixed my grandmas internet and fixed her remotes so instead of using 2 remotes she can use 1. She spoke highly of him and said he is a very nice guy. Thank you Randy for being kind and helping my grandma! You give Sparklight a good name.

Dave M. made my day! He was so friendly and kind and assured me he’d get everything working again. He did just what he said! Very knowledgeable about it all too!

Randy, my Sparklight technician in Sioux City IA did an awesome getting us set up with a wifi extender. Really appreciated his help today!

Randy G was sent to take care of multiple problems in my house and he did a wonderful job of correcting several difficulties. He is a very talented technician and a good person to work with. 5thank you Randy Guy

Randy, did great job. Very knowledgeable and very polite. Set up everything needed.

Randy was so cool and worked so quickly! He was so sweet to the cats and very polite to everyone in the apartment! Thank you Randy!

Thank you for the fast service. The Tech you sent out was top notch.

Randy was very kind and quick! He set everything up fast and was so helpful. Thank you much!

I am truly finished with Sparklight! Ive had this same service for over 7 years. I never had any disruption issues while it was Cable One. Just a reset needed every once and awhile. Im losing service almost daily from any where to 5 minutes to 2 hours. I lost it for 10 hours before! People with way cheaper service are happier than I am. Truly disgusted.

Randy was very polite, quick, and got our problem fixed right up in no time at all. He explained what the issue was and was so friendly!

Randy was such a great help today. He knew just how to resolve my issues while being super friendly!

Randy a Sparklight tech here in Sioux City absolutely wonderful, full of informative information super polite and absolute gentlemen.

Randy did a great job on install. was on time and finished quickly very happy

Randy was very friendly and knowledgeable patient about hes job.Very professional...He took time to make sure i was happy before he left...Help me alot making sure everything worked

Randy got everything done in a timely fashion and was friendly to work with. His instructions on the use of the remote was vey clear and easy to understand.

Randy from Sparklight service person came and worked on the problem we were having with the internet as our TVs were acting up. He was very professional and he corrected the problem in a very short time. We thank Randy and the Sparklight service staff for their quick service to our problem

Randy was on time and very helpful, patient, friendly and business like. Fast in installing the services.

Randy was very helpful and quick with the installation of my internet.

Randy set up Sparklight’s cable and internet service for me. He was patient with my many questions, and exceptionally polite. I am very happy with the installation and Sparklight’s services

Randy was amazing. Very knowledgeable and fast past worker.

Sparklight internet is the fastest in the tri-state area. Nothing else compares!

Completely down in every way??? Cant call them, the site is down, and of course the services I pay for are down. Micky Mouse comes to mind.

Connectivity is fine but the down speed is less than half of what it is supposed to be. Have ran several tests and all had lower down speed. At hook up down speed was what it was supposed to be for what we are paying for.

Thank you Randy for helping us to connect WIFI Tv

Randy installed our WiFi and it works perfectly, very personable and helpful! Thank you Again Randy!

Internet keeps dropping..wifi and thru Ethernet cable so much for having expensive router and modem and internet package plan ..just for this to happen smh

Randy was here. He was fast and helped set up all my devices.

Got me in-and-out of there very quickly I really appreciate it I really appreciated the business

Lots of connectivity issues to begin with but it has since been resolved. It was easy to work with them in getting a technician out pretty quickly and now it works great! Thank you.

Randy was here and did a very good job.

I put in a order to transfer service to my newly purchased home on July 8 they will not be able to transfer my servuce until July 29. Thats 3 weeks without internet services. They dont care about fast service and they will not give me a reason as to why it will take so long. Ive beem a customer for 10 years with a perfect payment history. They need to improve on this.

I am running out of my patience with sparklight and I think I am done! Been down with Internet for 2 days. Customer service says will be sending a technical serviceman after 3-4 days. I dont know honestly who to reach out to on phone. Also Have charged me a rent for modem for 3 years now

Had to call a few times and I think finally Dave has figured it out. Its frustrating to pay and not be able to use. Especially kids drive you nuts when the internet is messing up their games and movies.

There was no internet all day about 3 weeks ago and they would not answer phones and was unable to work because of “internet outage “.Here goes again no service today “,they need to provide better service “.So frustrating.

Randy and Tim reconnected my entire cable line in no time after a huge storm took it down.

Randy did an excellent job of fixing our signal level problem and now all of our systems are working well.

We love our Sparkling service! We’ve had service thru other local companies and none are as good as Sparklight. We recently had another local service and it wasn’t cutting it what so ever! We were getting less then 1 mb per second speed!! We couldn’t do anything using that service! We’re so glad we switched to Sparklight we will ever use another service!

The technician Randy was very knowledgeable and helpful.

Before I vowed NEVER CABLE ONE AGAIN but the gentleman that came to help was very knowledgeable, very nice, gave me great advice. He was THE BEST, MOST KNOWLEDGEABLE person from cableone/ Sparklight I have ever dealt with..made me change my mind on company! Thank you!...Adding to review. Have had them 6 months still very pleased..not one issue KEEP UP GOOD WORK!

Have had non stop issues with modem (had five replacements), the technical support doesnt have answers for the majority of my questions (didnt even know the conversion for download speed to bandwidth), when techs show up they dont even know why they were sent (dont wear masks or gloves and have virtually no respect for a persons home), hitron modems are junk, some techs dont even know how to troubleshoot issues and have to call technical support, tech supervisor didnt show up when he was supposed to because he had a meeting(knew days in advance), falsely put charges for service call on bill, limiting bandwidth and telling me Im using more than I have available even though I use less than 100Gb (50GB or less) of data ea month and am aware of reducing bandwidth when streaming, billing manager even tried to take away credit and promo that was given due to previous issues a few months prior, seemingly constant packet loss, automated tech is seriously flawed, tech installed new coax poorly on home (way to high, not straight, and holes not sealed in walls), constant issues with receiving bill on time or at all, left without working service because they had another service call (didnt finish my service call and expected me to wait for an undetermined amount of time hrs/days for my service to be fixed because they came unprepared), modem updates not being done correctly and had to be forced after resetting modem, 5G light blinks constantly and randomly even when nothing is connected (the instructions even say that the modem is malfunctioning when this happens but they tried saying its normal cause their modem does the same thing). I have had extremely better service using my smartphones mobile hotspot.

I love The service but it’s getting really annoying when every time I turn around my service is being disrupted or I can’t use it because it saying I have no Internet connection and I live less than 2 miles from where you guys are located not paying 75 a month to not be able to use it as I please. Just irritating

Randy did a great job!!

Randy was wonderful!!! Thanks Randy.

My wife and I are loving our service. Our technician was great and everything has worked as promised. Its about time the Siouxland area had an internet company do what they say!Thank you, Glen Frailey

So far so good

They are fine if you dont have any problems. No flexibility for service times, continue to have problems, after the service providers. Asked to call so I could meet the tech. No call, no text. Took 4 hours off to be available. Phone tech is horrible. Ryn as fast as you can away. No accountability.

Been trying to contact customer service for 1 hour, disconnected by them 3 times. Poor internet service for years. No other choice in my area. Arrrrgggg.

We are not very happy at all with it. We have had it for a week and it is very slow and having a hard time connection to the internet. We had Century Link before this and that was faster then this is. The reason for changing to Sparklight was to get something fast. Already thinking of cancelling Sparklight and going back to Century Link.

Broadcast tv surcharge??..Sport surcharge??..No clue what these charges are but on my bill..basic cable $88 a month??..this cable company is horrid...no weekend sevices but charge an arm and a leg for their service...good god dont go thru these guys for anything!!!

I get the internet i pay for about 9 days out of 30. You dont go to a restaurant pay for a meal and when they bring an incomplete order you say ty and move on with your day. Same thing i pay for internet 30 days out of 30. If i could give less than 1 star i would

I am using your service for 2 security cameras and it cant support that so I would have to say your service is way below industry standards and not worth the money you charge

Live TV screen freezes constantly.

You think they will care about your problems? Nope. I got randomly charged for an extra 2 months and for two routers, and after months of trying to get ahold of them because they are never open and i cant afford a $500 internet bill, they just apologize and act like it was my fault. Thanks for being the only internet provider in Sioux city and sucking.

This company is a joke! Whenever there is a problem with the internet it is impossible to get someone on the phone. They dont offer anything when their service doesnt work and they are over priced. I tried to talk to them and spent 42 minutes on hold and still didnt get to speak to anyone.

Not at all happy right now. Lost connection twice today while working from home. The company I work for is in a crunch to get things processed for year end and we cannot afford to lose over half our staff when this happens! When I tried calling (both times) I got a computer that tried talking me through the steps to get reconnected. No notification that the whole city was down! I finally got reconnected and the automated system still couldnt find me! Lol. The only reason I have sparklight is because my only other option is a dish. The only thing worse than sparklight and their overpriced options is service from a dish!

Amazing so far! Self installation was extremely simple and the speeds exceeded my expectations. Super happy with Sparklight right now!

Sparklights internet service is great. I have had zero problems with connectivity and quality of service. I gave 4 out of 5 stars for pricing. I feel the price is too high, even with great service.

Although your service isnt as fast as the young lady who signed me up said it would be, it seems to meet most of our internet needs. And we very much enjoy streaming TV until everything locks up for no apparent reason. Im not sure whats causing the problem. I use an amazon firestick and when I look into network problems Im told that while there is excellent signal there are connection problems. Whatever that means. Its happening with increasing frequency.

The service tech at my home today was fast and efficient. Checked and repaired all the outside connections. Then, from a safe distance, explained how the damage was done by squirrels chewing the lines. He was so kind and considerate. 2 thumbs up!!

I am not sure what is going on with Sparklight but I have been a customer of Cable One for YEARS & NEVER had ANY issues with our internet service until this past month. I have lost my internet connection multiple times & every time you call them they either dont know what is going on or they are VERY rude about it & treat you like nobody but funny thing is they will definitely charge you a late fee if you dont pay your bill on time. I understand that emergencies come up & that maintenance has to be done but is it too much to ask for a email or text explaining why the internet is down or even giving a courtesy email informing us of the maintenance so people like myself that work from home & work overnight can make other arrangements & not be told when you call that I have to sign up for those notifications which I think is absolutely asinine. Sparklight you need to get it together cuz if this continues to happen I will take my business elsewhere & also you may want to train your employees on how to treat PAYING customers cuz if it wasnt for the customers those employees would not have jobs.

Its been a great friendly experience & transition. Great quality service. Very satisfied!

We have had consistent and steady service for the last four years. No interruptions, no outages, no overages. Rental router was new and updated. Speeds were solid using a mid grade plan. Fantastic ability to cancel anytime without being tied into contracts. Would highly recommend.

Im somewhat happy with the internet services so far. The speed is about one half of what they said it would be, but its definitely better than the service I had before.

5 star price for 1 star connection and service smdh.

Wildly inconsistent internet connection all the time

I called needing a fownl9d speed of at least 50 mbps. They sent me out my router and got set up within 4 days. I have had no service interruption and I am able to work from home. I have referred 4 ppl so far! I hope they are as satisfied as I am. Thank you Sparklight!!

My parents have been Sparklight (Cable One) customers for over twenty years. They have had numerous problems with this company. Our internet is slow and disconnects frequently. The company also has bandwidth limits. If you go over too many times, they will automatically boost you to the next plan which means youre paying extra money for something you didnt request. My parents bill would also go up $10 to $15 per month for no reason. After my father saw that the bill for March was going to be an extra $15 for no extra services, he decided to drop cable and switch to YouTube TV. My mom called the customer service number in order to get a better Internet connection for streaming. They recommended we get another router. When the service guy came to install the extra router, he was condescending and rude towards my mother. Now, our desktop will not connect to the Internet at all, even though its plugged into the router with an Ethernet cord. Avoid this company if possible.

He is excellent

My service has been acting up in the middle of the night and it is starting to lag on some things which I was told that I would be able to Stream and Game without any problems. And I thought my payment date was the 15th of every month but it keeps saying on random days that we own.

Very happy with Sparklight internet. I went from 6 mbps with another internet company to 230 mbps with Sparklight for $10 more............ I am very happy with Sparklight!

Its always going out

I will preface this review with the statement that I am an IT professional and network engineer and have 25 years in the industry building and running international voice and data networks.Installation of service was very good and the tech was great! Couldnt be happier with that part of the experience.My user experience so far with Sparklight is that service is random with very frequent (two or more times a week) degradation. There are regular (and lengthy) periods where packet loss exceeds 30% and trying to work from home or stream meeting video will not work. In fact, over the past 2 days we had about 20 hours of 45% packet loss. Less frequently there are random outages (albeit usually fairly short) with no notification to the customers. All that being said, when the service is clean and is up and running we have no issues other than our contracted service is supposed to be 300Mbps and we have yet to break 100Mbps even with one device connected and at low traffic times of the night. So expect to pay for what is not delivered.My experience is that service tickets do not get action or any type of response to the customer; no notes in the tickets or any other type of communication or updates or calls or noticeable action to resolve the ticket.Must be nice to have a near monopoly in specific locations where the only options for broadband connectivity during this time of WFH during the pandemic is frequent poor quality internet, slower than contracted speeds, and less than stellar customer service...or getting a blazing 25Mbps from other local fringe providers.If you have other options, you should consider them for your service provider until Sparklight can figure things out.

Rude customer service. what kind of business closes at 1 in the afternoon?? I recommend finding another place for your TV and internet needs!!!!!

For all the hype about how they are rarely ever down, that hasnt really been my experience. Maybe its just the neighborhood Im in. Not sure. But I just moved here and I never had these issues with my provider back home. So far not impressed.

It was great at first... I got it to watch Netflix... I often am not able to watch.

He was very friendly!

Definitely the best service in my area. I’ve never had speed higher than 35mbps when I’m paying for “up to” 300mbps

The service is good. The man who came in and hooked us up was great! My 2 year old son was bothering him the whole time, he wanted to play. The guy even made a little ramp out of the box that the modem came in and showed him how to drive his car on it. He was a delight!

Do not go with this company. I have gotten nothing good to say! I’ve had nothing but problems with the internet service! I’ve tried calling to get things fixed and tried talking to management about it they refuse to talk to customers. I have been trying for months to get things working with them and no calls back from management. No fixing the problem! And absolutely no getting refunds for services that I pay for and am not receiving! They are a bunch of crooks! Obviously in it for the money and not for the service of customers!

Loving it so far. Thanks so much:)

When they kept raising the prices, we decided to go to Satilight service instead, Sparklights answer oh we can reduce the price of our bill. Typical of big business.

Past couple days my internet has been going out and it’s very slow

Internet speed is great. But they know theyre the only ones in Sioux City who offer fast speed and your bill will reflect it. Great speed, terrible price. Got to have it.

I have had nothing but internet issues since installation. With two separate technicians out to my home.

Gret job excellent customer service

Linda was very helpful! We swapped out our modem no problem. Internet was back up and running in no time!

Closee too early too oftern, 1oclock like come on?

Technician Randy was professional and did an incredible job of addressing an issue with my cable line. Randy went above and beyond in making sure my cable was running correctly. Thank you Randy I appreciate you!

I am trying to reconnect my internet because my wife is working from home. Needs Internet to do that! Was hung up 8 times on and never talked to a single person! The automated service just says my internet is down and nothing to resolve it! Nothing but problems with this company do not recommend them! Overly priced for the service we get! NONE!

If you planning on doing online gaming then stay away from this company. My keep getting disconnected while i’m playing. And that seem to happen everyday.If you want to talk to someone about your service; well, good luck waiting

Top notch service and a reliable as well as a fast network!