Was BULLIED off the interstate road and almost KILLED by a worker driving for this company today on I20! Absolutely unprofessional! Terrible look for the company having scumbags driving company vehicles like MANIACS!

Great people. Professional. Courteous. Quick

Our service technicians were on time, super courteous, and extremely efficient. They completely replaced our furnace in our attic with the temps above 122 degrees in under 8 hours (and even with a lunch break). Thank you, Payne! Yall are amazing!

Technician arrived at the scheduled time. Reviewed and checked out the roof top unit quickly and efficiently. Determined what the issue was and presented the issue and the proposed solution clearly so that we understood what is happening. He informed us he would be going to the supply house and would return as soon as possible to make the repair. He returned within the hour and was able to make the repair the same day. He then checked with us to make sure everything was ok before he left. We appreciated his professional attitude, presentation, and appearance.

We LOVED our experience with Payne. They installed our new ac system. Their technicians were on time, very respectful and worked quickly. The Payne company made purchasing our new unit easy and stress-free. The financing application was done over the phone and we received the results within thirty minutes. The office workers also treated me great on the phone. We are very happy with our decision to use the Payne company.

We have used Payne Mechanical for many years including installation of two central units. We have always been extremely satisfied with their prompt response and thorough job. This time, however, my wife noticed after the technician has left that he had tracked mud into the house and left several parts which obviously were no longer being used inside the closet where the unit is. I deducted one star for this although I would normally take off more for tracking mud in but the company has done such a stellar job in the past I only felt that the deduction of 1-star was appropriate. We will continue to use Payne for all our heating and air conditioning needs.

Absolutely amazing company! We had our AC system break in the middle of summer, they were here within a day of calling for an estimate. There was no pitch to sell us something we didn’t need, just facts. We couldn’t be happier with our new AC system and how it was installed. Also any plumbing issues we call and someone is at our house ASAP and the issue fixed immediately. We do not go to anyone else but Payne!

We have had a Payne Mechanical service contract on our heater and air conditioner for about six years. The last two service technicians have arrived at our home, knocked on the door or rang the doorbell, and I have opened the door, but the representative did not introduce himself or provide the name of the company. For all I know, he could have been anybody. I believe Payne should train these representatives with some customer service skills, such as their name and company name. They may be outstanding technicians but they need to learn the basic courtesies when arriving at a customers residence.

Excellent staff, technicians and follow up! Their prices are better than all others we checked into for a full AC/heater for our home. And theyre doing more work than the higher prices to help us out. They are also good to us Military and retirees.

Payne always does a great job. They are always very knowledgeable and educate me about my air system and fix my problem. Corey was great!

Ive used Payne for years..always on time, always professional, very fair on pricing. Technical questions quickly and thoroughly answered. Always clean up any small mess they might make unlike some services ive had to use in the past. Highly recommend this company for their many varied services; A/C, plumbing, etc.

Nice plumbers. Did a great job. Would call again if I need a plumber. Chris did a good job. Thanks

OMG! Payne Mechanical is the best. We had mystery piping and could not figure it out. The Payne guys came and used their up to date tools and found our lines for us. Thank you guys and the Payne staff. Everyone is very professional and courteous. Will tell all my friends.

I called yesterday midday for estimate on installation of gas hot water heater and also needed roots cleaned out. Toilet and tub backing up. They were here at 8am this morning. Quick quality service. Installed my new gas hot water heater this morning. Cleaned out roots. Came in at 8am and done by 10:30am. Great job.

Awesome service. From the first call to the job was done They were on time did the job great and very friendly. I will use them from here on out. Thank you all.

Excellent service. I had plumbing problems that needed to be fixed quickly. I called Payne mechanical and they had someone out the next morning. They worked out my issues in a speedy manor and were very polite and professional the whole time at my home.

Great service company, servicemen well informed, polite, only do what is required to get problem into a working original state.Have used several times and well satisfied .bill

Excellent work. Tech also ensured my sprinkler system was winterized after completing backflow testing.

The serviceman was exceptionally nice and polite and explained everything he was doing to me. Im impressed with well trained employee.

Need I say more. Excellent service! Respectable gentleman. Even educated me meaning he took the time to explain the situation. I will use them again & ask you do too!

Wendy in Shreveport office is awesome. Very professional and knew exactly what her job was, to make the customer happy. A plumbing issue occurred at my house and she was both friendly and courteous regarding my upcoming repair by them!! A highly recommend Payne !!!!!

I HAD A NEW A/C & FURNACE INSTALLED AT MY HOME BY PAYNE MECHANICAL SERVICES OCTOBER 2015. IT WAS DONE IN ONE DAY AND THE WORK WAS GREAT. SIX MONTHS LATER I HAD AN ISSUE WITH THE A/C. CALLED PAYNE AND THEY SENT TECH OUT SAME DAY. IT WAS A FAULTY FACTORY PART AND IT WAS REPLACED SAME DAY @ NO CHARGE. THE RESIDENTIAL MANAGER CALLED ME A COUPLE DAYS LATER TO MAKE SURE ALL WAS WELL. I HIGHLY RECOMMEND THE COMPANY AND THE CUSTOMER SERVICE FROM PAYNE.

Excellent customer service! Pleasant to work with and very professional. I would recommend to anyone that needs reasonably priced and very responsive air conditioning and plumbing service. I plan to call them when I am ready to upgrade my 10 yr old A/C unit.

Service tech arrived on time, clean clothes & vehicle. Proceeded to work immediately and determined cause of failure & initiated repair after brief consultation. Damage from ants in circuitry, not a warranty failure, but sought warranty coverage anyway. Approved by vendor for coverage as a courtesy.Began & finished repairs in a rapid yet professional manner, minimum chit-chat. Tested repairs, cleaned area of debris & left.Could not have asked for better service!

Living away from the property, it is easy to call and the operator schedules someone to go and then they call back and tell me what they found! Have used this company for several years!

Fast response, nicest guy and straight to workFixed a problem others could not fix

Payne Mechanical was courteous, efficient and professional from the time our call was scheduled all the way through completion. They lessen the stress of a difficult time by handling everything! AWESOME!

Fast reliable service. Great technicians. Thank you for getting us back up and running!!!

Everything was great the service tek was super .will tell people how good Payne is.thank you

April 23, 2019 ---- William came to service my A/C for the spring and summer. He found things to be as they should be. I appreciate him changing my filter for me while he was here.

I have been doing business with them for many years. The visits are always professional and courteous. Austin is a wonderful tech that I appreciate doing business with. I highly recommend this company!

The men were very good.They tried to take care of our problem and it all seems good.I will wash tomorrow and hope we no longer have any problems.

Very prompt and professional!!!! The techs(William and Brady) identified what the issue was in less than 20 minutes. Very courteous and respectful of your space and time.

BEWARE! This company has a billing policy aimed at gouging the customer! My family has been a long time Payne client, most recently having purchased supposedly the best residential air conditioning unit they offer a couple of years ago. Recently, we noticed that our home was not getting cool. We called Payne, and they came out with two repairmen that day to evaluate the problem. After tinkering with a few things (and as the end of the work day quickly approached), the main repairman told me that he THOUGHT he had fixed the problem (because there was no clear issue with the unit), and gave me instructions to watch the thermostat overnight to ensure that the air conditioner was now working properly.That night when the outside temperature went down, the temperature inside the home did fall a couple of degrees; however, the next morning, it was pretty obvious that the issue had not been fixed, as it got hotter and hotter inside the home as the temperature outside continued to rise. I called Payne back to let them know that things were still not working well, and despite it being a Friday afternoon, I was assured that I would not be charged any more money for a repairman to come back out, since it was less than 24 hours after the first service call for the same (unresolved) problem and would thus be classified as a call back, unless they found an issue/performed a service for which they would have charged anyway to fix. The same repairman came back to the house, rechecked the exact same things he had checked the day before, and concluded that he just couldnt find anything obviously wrong with the unit. As I walked him out, he mentioned that he left an invoice on a table inside.I was absolutely FLOORED to see that he had billed me ANOTHER 80 dollar service fee (which I had already paid - and then some - the day before) for this call-back visit!! When we called to speak to a manager about this charge, he refused to waive the fee, explaining that only if the repairman had found a new issue, for which Payne would need to bill me to fix, would they have waived this service charge!I absolutely cannot believe that a seemingly reputable company would be so disloyal and unprofessional towards their customers that they would adopt (and so steadfastly adhere to) such a ridiculous fee structure. Even for top rate service, it is unreasonable to double charge for repair calls less than 24 hours apart and for the same problem, particularly when even their repairman wasnt sure that he had sufficiently addressed the issue!! Let alone, double charging for mediocre service at best...This billing and service (as I also suspect that they are trying to run down my warranty...) experience reaffirms why I should definitely be taking my business elsewhere, and Ill be telling everyone I know to do the same.

We called Payne when our hot water heater began to leak. A technician was at our home within 2 hours with a new heater. Technician was friendly and had heater replace in an hour. Fast, efficient service.

First Brenda and Wendy are so kind...they get service to you as quickly as possible...they call to tell you the service man is on his way and I have always had the best service men ....very kind and professional....today. Mark was my service man and I don’t recall having him before and he was super ....replaced toilet tank “”guts “” (lol) on both toilets and asked was there anything else he could help me with and his last words were to “”””call us if we can help you in any way””””....Payne has always been good to me and I thank God for their help!!! THANKS TO YOU ALL AND GOD BLESS!!!! Nancy Wisecup

The staff at Payne is so friendly and always takes care of our needs. I would highly recommend Payne!

Great job. The workmen started on time, and took care to do the job in a timely but through manner.

My AC stopped working in the evening. I called the next morning, and they had a technician out that day. Great people!

Everything went great! Technician was on time and very helpful! Would definitely use Payne again!

The technician did an excellent job troubleshooting faults with both systems and quickly found and fix the problems. He maintained a neat work area and left the area clean. He was courteous and respectful of our home.

Good job. Nice people.Thanks.Davide Seaman👏👏👏

Quick turn around for schedule during holidays. Found and fixed sewer line issue. Suggested some solutions to stop problem from recurring. Will use them for any future problems.

This was our biannual service of air and heat. The technician was very knowledgeable and friendly. He gave explanations for what he found.

Payne has always provided prompt, excellent service at a fair price. Theyre the only company we call for our needs.

Courteous workers. On time. Reasonable prices. Johnathan was exceptional and very professional

Showed up in a timely manor. Very professional and knowledgeable. I would recommend them.

Called for technician and they showed up within one hour. Diagnosed the problem and had a solution before I would have imagined. I would highly recommend Payne for your HVAC needs.

Service man was right on time and very helpful; fixed the leak.

Super professional and punctual. Came out the same day I called and were super friendly.

Very professional and thorough!!!! The residential maintenance plan is very reasonably priced and worth every penny!

Ms. Brenda and the guys at Payne have always been great to work with!

Weve used Payne many times for both A/C & plumbing & theyve always come through. Very professional & a friend of ours feels the same way. Thank You.

1st time calling, they worked me into their schedule to fit my schedule. Great service, will be my go to.

Quick, professional service at reasonable rates.

Very pleased with the service from Payne Mechanical. Callled in a service request that morning and they were out and problem taken care of same day. Very professional

Fast Freindly service fixed issue from a previous plumbing job from another company

Service tech. Did a great job, Im very pleased with all of it thankyou .

Professional work! I am very pleased.

A very personable representative who took care of things very professionally.

Same day call, same day service. Excellent job as always

I’ve used Payne for years. Simply the best.

Payne sent a repairman the very next day and the issue was fixed. Courteous repairman that educated me on my thermostat settings

Technicians are always friendly, professional, and knowledgable. great company

No problem...Jesse got here on time..got the job done...wish the Payne Brothers could have played baseball that efficiently!!(just saying)! d.t.

Amazing and profesinal,great company with great sevice

Great company! Great, friendly service!

Worked hard to solve the problem. Friendly service.

Mark was very efficient & personable! Thank you

Office & field tech are courteous & efficient.

Mark wonderful, but still waiting on word of his returning and flushing out clogged shower to improve poor water pressure.

Excellent service once again from Payne Mechanical.

I always get great service from Payne Mechanical.

Fast, good job and friendly.

Used this company a long time now. Always a professional experience.

Timely, courteous, and professional like always.

Fair & knowledgeable - great company

Great friendly company with great rates !!

He was prompt, professional, and personable.

Fast and friendly service!

Great people and service.

Charged for work not done .

Prompt and satisfactory service.

Excellent service!

Great service quality work

Always professional, friendly, on-time, and informative.

Very thorough and professional!

Do good work

Great company

Friendly service

Payne and simple!