When I say 5 stars I mean it. Holding that fith is reserved for above and beyond. Im afraid that old scool shops are rapidly vanishing in the dim light of the internet of things where when something snaps you turn to the search bar on line and wait for brown to drop it on your porch. The right to repair movement admittedly is a hopeful beacon in the political fog. This year in particular has been tied in knots finding help with tune ups. Everything is in catch up mode as the turtle decides whether its ok to poke their head out yet catching a mask on a lobe of its shell. If its five you want its five youll get dealing with Sure Marine.
This company has the best customer service. I bought a refrigeration system from them and they explained the installation process in detail and shipped parts ASAP.. They also answered Wabasto marine diesel heater questions.
This place is awesome. When you are in need of any type of fittings (that they sell. And they sell ALOT) I highly recommend going straight to these guys. I’m in the HVAC industry, and am building a new bad @ss vacuum kit. I was looking for some rare SAE flare fittings. I looked everywhere for them. I order them from Amazon and eBay and a few other places. I spent almost $100. On fittings that were wrong. I then decided it was something I should find locally. Then couldn’t find them anywhere here locally. I had all but given up on finding exactly what I needed. I thought, I’ll give it one more shot online to find these very particular pieces I so desperately needed, which were 1/4” SAE female flare to 3/8” SAE male flare fittings. I was initially impressed by their massive online inventory. That gave me hope. I started to think, if anyone can get this right, it’s gonna be these guys. I cautiously made my order (I might add, they were also the best priced of anywhere I had been or looked). It only took around 4/5 days to get my order from Seattle Washington to Oklahoma City. And when I opened my package, guess what, they were exactly what I needed. I have found my home for any type of fittings I may need in the future. I have put these guys in my contact lists and am about to make my second purchase. And lastly, I didn’t order ten thousand pieces. All I ordered was 4 little pieces, and they treated me like I was from fieldpiece manufacturing or something. Thank you sure, and thank you David from sure.
I live on a boat in Alaska. I have a very high hours Webasto heater in need of replacement and increased output. I have only a very low budget to combat the high hours with. I found a unit which was not the same vintage, nor the same output as my old one. Steve Ode corresponded with me via several emails as to how to interface this unit to the controls I have currently installed and got me switched over for a more than reasonable price. I did not even buy the new unit from Sure Marine but they bent over backwards to help me.High Marks, Mucho Kudos, Max Brownie points, or any other form of high praise for Steve in particular and Sure Marine in general!!!Erik...
Received the wrong part, but Sure Marine is making it right. Great Service and Attitude. Keep it up!
I just spoke with Todd over the phone about a fridge that I ordered, inquiring about proper mounting. Todd went above and beyond my expectations in his knowledge about the specific model and gave very insightful ideas about how to ensure efficiency. Sure marine also had the best price for this product and made the shipping easy. Thank you for a wonderful customer experience.
Todd from Sure Marine did an extensive diagnosis and tune up on my Propex furnace.He was knowledgeable, thorough, and communicative.My furnace has functioned perfectly since he tuned it up.I could not give Sure Marine higher ratings.
Just stopped by and had a propane tank filled... quick and easy process. The staff was super friendly. I’ll definitely go back here.
This is simply the most efficient, knowledgable, helpful retailer I have ever dealt with - flat out.
Sure Marine is great. Purchased a new fridge for boat. Web site was extremely helpful. Staff when I picked fridge up was helpful with advice and repeatedly told me to call if I had any questions at all. Exceptional service and valve.
I had problems with a thirty five year old oven and spoke with Todd over the phone to solve my problem. He helped make sure I recd the proper part and was there (and replied well into the evening on a holiday) when I had an email question. Unbelievable service, they are now my go-to for anything they sell.
I wrote in with a request for parts, to which I was asked for more info on the symptoms I was having, to be sure I got the right parts. On troubleshooting with their advise I was able to solve the problem, no parts needed. No sale, but great service, and i will both refer these guys and be back when I need parts too!
I have spent a lot of money here. This is because I own a 35 year old boat! From the service guy to the counter staff to the owner, these guys know what they’re talking about. They tell you the pitfalls before you commit, and they tell you when they don’t know. Yes, their stuff is expensive, but Sure Marine is always competitively priced. I’m just buying expensive things!
I wasnt thrilled about having to purchase expensive Webasto parts, but the staff at Sure Marine made it worth every penny. The store has multiple Webasto heater setup which is very helpful when looking for ideas if you refitting an older boat or making a European boat meet USCG standards. The store does service heaters, yet were still very open and helpful for individuals like myself doing their own repairs. Additionally, the Sure Marine website is an excellent resource for finding the parts and specs.
Wow I am so impressed with this business. Took all the time we needed in providing correct install parts for our proheat x30. It works amazing by the way. Tons of heat for our 48’Navigator.
Best propane prices in town. Always friendly and ready to fill them too.The rest of the shop is a marine supply store...more industrial than places like west marine. Commercial refrigeration, water pumps and the like.
Service department is fast, professional and incredibly helpful. Got our Propex heater going which was an obscure task to us ( wrong manual, parts...originally provided with heater by others).They are our go to place for our van and older small boat.
Well got a new boat and these guys helped me out again. Got a new Vitrifrigo DP2600 Refrigerator for the same price as West Marine and Fisheries were selling the Norcold DE-0061. Fits in the same space, runs super quiet and has an extra 1.1 cubic foot of interior space. That might not sound like a big deal, but we are talking 15% more space and it fits in the same hole! And as usual Dan was the man! Great customer service!
Great service, knowledgeable staff. 30 times faster than waiting for Fred meyer to exchange my tank and a few bucks cheaper too.
Purchased a marine refrigerator. Paperwork was ready, loading was quick. Very easy to do business with.
This business is extremely helpful! As a new boat owner, they were patient, knowledgeable, & extremely helpful! They knew exactly what I needed for our propane system to be complete! Thanks Sure Marine!
Extremely knowledgeable. Good price on bulk propane. They know their stuff.
Service for my 10 yr old Webasto 2020. Great communication and excellent support when picked up.
My go to for anything marine. Experts with a friendly, customer focused approach.
I purchased a heater from them cost $750 and it did not come with any mounting bracket or hardware. The told me they sell a kit that comes with all of the extras for another $400. And the brackets are $7 each.The president of the company reached out to me and said they will send the brackets at no cost.
The best. Just go here.
Incredible service. Hobson is the man
Best in town for what they do
GREAT customer service