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Fox Plumbing, Heating & Cooling - Seattle
7501 2nd Ave S, Seattle, WA 98108, United States
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Fox Plumbing, Heating & Cooling - Seattle

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Ko
Review №1

Oliver came to inspect my sump pump. He was early which was a huge plus. As a new homeowner, It was imperative that I understood what condition my sump pump was in and how it worked. Not having any prior experiences with a sump pump, I had a ton of questions. Oliver took the time to explain and answer all my questions. He even re - installed my alarm that was installed improperly. I recommend This company for any first time home buyer. Thanks so much Oliver!!

Ji
Review №2

Had Fox Plumbing installed split unit AC for my house. They are very responsive to address all my concerns. Terrin and his team is very friendly and showed up on time and worked very efficiently! 5 star service!

Ke
Review №3

We have used Fox plumbing and heating for several issues in the last 10 years. Mostly plumbing but I’ve also used them for heat pump issues. Our air conditioning broke end of June and technician Shelby came out middle of July. He informed us that there was very likely a leak in the system. He said he didn’t know where the leak was. One option was to do a diagnostic, which would not guarantee that the leak would be found, and would cost $800. The other option would be to repair all the copper lines which would cost over $4000. However he said that this also would not guarantee to fix to the problem. I felt really uncomfortable with this and got a second opinion from a different company. This company just came out and found that the motor within the furnace had broken. The motor flushes air through the system and as it wasn’t working the air conditioning coolant was sitting on top of the coil and not getting into the house. This company said that replacing the copper lines is rarely if ever done and that was an unusual plan to fix the system. Why Shelby didn’t determine that the motor was broken is unclear to me.When Fox Plumbing was out in July, they also said that we needed a new furnace within a couple months. This other company said that we have at least a few more years if not more on it- it was placed 2009.I have never doubted Fox Plumbing before but now I really wonder how much they are over pricing and Failing to diagnose problems correctly in other customers houses. Perhaps they were better at the plumbing aspect but I would absolutely not use them for any air-conditioning or heating problems you have.

No
Review №4

BEWARE OF HIDDEN FEES AND OVERPRICED SERVICES. Contacted them to do a deep clean on my mini split unit. When the technician arrived, he said he didnt have the tools to do a deep clean, which was unbelievable! He then charged me $170 for his trip to my home and diagnosing the problem. I was not even aware of this $170 diagnostic fee, in fact I shopped around and avoided companies that charged such fees. Spoke to the manager to get a refund and he apparently reviewed the recording of my call and said I was notified of this fee, but very suspicious of this recording since I was not allowed to review it myself. Furthermore, I was quoted $800 for the deep clean, which is a separate fee from the $170. Happy to say I didnt choose them for the job. I eventually found an honest accredited company who did the job and charged me $400 for the job. They swindled me for my $170, but I was glad I didnt give this sketchy company any more business.

Am
Review №5

Fox Plumbing came out to fix a leaky bathtub drain. Both Tyler and Fate were extremely professional, good at explaining things, and very nice. It was also easy to set up an appointment right away. Highly recommend.

Sa
Review №6

Ben was professional and friendly. Very helpful and provided clear information. I felt like we were in good hands. we will refer your company anytime.and your excellent employees to all my family and friends. Thank you so much

Sc
Review №7

Excellent service and Kobe kept me updated on each stage of the process. They didnt try and upsell me and provided exactly what I asked for. Excellent advice, excellent and very responsive service. They installed my furnace and A/C and arrived on time to install it. Great sales crew and great installation crew.

Ti
Review №8

Wayne fix our leak in no time at all. He was professional, courteous and took the time to show me the issue. Thanks Wayne!

Ja
Review №9

Ben, the Technician did a comprehensive assessment of the plumbing issues in each area of the house. He explained in detail the timeline, costs and the project plan.Ben kept us in the loop on a daily basis. He worked above and beyond the call of duty to complete the project in a timely manner.He is a skilled technician and approaches his work with a high degree of professionalism. He is personable and demonstrated excellent customer service skills.We would use and or recommend Ben to future jobs. Keep up the good work, young man.Ted and Janice.

De
Review №10

Fast turnaround between calling and bring ready for installation of my tankless heater. Taxes aside, the phone-estimated price was exactly what I paid! My plumber-technician, Wayne was very friendly, and did a great job with the installation! He was fast and communicative! Highly recommend!

Ko
Review №11

Oliver came to inspect my sum pump and did amazing. He was able to arrive early and very informative. I highly recommend this company for any first time home buyer.

Je
Review №12

Fox was excellent in installing two split systems. Their price was very competitive and they even beat a competitors quote for me. Every person we encountered was professional and seemed to really care about their work. We would definitely hire them again!

Ia
Review №13

Truly unrivaled service and professionalism. Had troubles with my old toilet that was leaking from a failing and old wax ring. I chose to replace the entire toilet after Tyler gave me a list of options to choose from. It was a learning experience to me. Fantastic experience.

Jo
Review №14

Oliver and his assistant were on time, professional and kind. I really liked the way they made me feel valued as a customer. This job was not easy, fun or glamorous in anyway. Fox will have my business as long as they have Oliver on staff.

Ma
Review №15

I called shortly before 5pm, Theresa coordinated the after-hours visit with professionalism, she was great. Fate Duncan was the plumber who arrived, he called with an ETA, was professional, prompt, and fixed the leak. I highly recommend FOX.

sa
Review №16

Ive used Fox a couple of times now and each time they have provided the most friendly customer service.Thanks Oliver for coming out today and helping us with our issue and being so friendly.

Mr
Review №17

Water heater went out on the 4th of July of all times, was leaking from the drain and started flooding the downstairs. Luckily we caught it just in time and no damage to walls or carpet. They told me since it was a holiday and getting late it would be a higher price for them to come out. Thats understandable as someone thats working during holidays instead of being with their families, should get compensation. Tyler told me what I could do to stop or slow the leak. It worked enough to get me until Wednesday. This saved me a few bucks by not having to payfor an emergency call and I really appreciate that Tyler doing that for me. Heater is now replaced and working great. Very professional work, new fittings and hoses and he cleaned up after the work was done. Very happy with Fox Plumbing with their response and help throughout the process.

Sa
Review №18

Fox did an amazing job with our mini split system. They were professional the entire time and went out of their way to make sure that we were happy customers. We will continue to recommend them in the future and will be back for future needs.

Ka
Review №19

They helped us with a remodel. Shifting pipes up between joists (so we can raise the ceiling), moving all the plumbing in a wall, roughing-in a new bathroom and a few other odds and ends. Great job! The cost was lower than the other estimates we got and they did quality work! We will hire them in the future as needed.

Al
Review №20

We had an unusual emergency that Fox plumbing helped us solve. Lauren dispatched Mike after hours to remove our water heater, which our cat was trapped behind, injured, weak, and afraid. After being turned away by non-emergency, 911, Canopy Cats, Washington Animal Response Team, and two other plumbing agencies, Mike came to our rescue. He was expedient, efficient, compassionate, and kind, and was the only one who would help us after hours of futile attempts and rejections. Everything was disassembled and put back together perfectly, and in only about an hour all together. We are very grateful for their service, and will never forget this act of kindness. To Lauren and Mike, thank you from the bottom of our hearts.

Br
Review №21

Mike was professional and got the work done timely. Scheduling was easy and am very happy with the outcome!

Ca
Review №22

They did an awesome job fixing our heater!

Au
Review №23

Fox was awesome, Shonda and Theresa were awesome to help schedule our Heat Pump repair. Daniel was competent, honest, direct, and found the problem. Luckily he discovered our warranty was good for only 20 more days and was able to get the part ordered and under warranty before it expired saving us $1100! Shonda and Theresa also made sure we got the repair scheduled before the warranty was up in case there were any other issues to be found after the control board was replaced so we could get those parts ordered under warranty. Reasonable prices and great people, very highly recommend fox!

Pa
Review №24

The young men were very efficient and a pleasure to have working on my minisplit systems. I would do call them if I have other projects that needs work.That to all.

El
Review №25

We discovered a leak at 8am and they had someone out by 10:30. They were incredibly professional and reasonable. I hope we dont have any more leaks but I would definitely call them if we did.

Ch
Review №26

We had Fox install a new gas furnace and AC system in our home. Im an engineer so I had a million questions and asked for about 12 different quotes for different configuration. Shane Patterson was extremely responsive, super friendly, and very detailed in his explanation and quotes for all hardware and services. We iterated for well over a month until I was happy and Shane never once expressed frustration over the decision process. The system was installed very professionally and cleanly. I highly recommend Fox for HVAC system design and installation.

Mi
Review №27

Fate and Adam were great! They were punctual, courteous, hard-working, and efficient. Best of all, they were easy to talk with!They had extra work ahead of them in being able to access and replace my hot water heater that involved some shelving disassembly inside a closet, but they did so with ease and completely reassembled the unit and cleaned-up afterwards. Would recommend these two persons again!

Jo
Review №28

I use Fox because the techs always show that they actually care about their work and the well being of me and my housing issues. They are very knowledgeable and always explain what it is they are doing and are thinking. They give me options and avenues to best tackle current problems and to prevent future problems.

An
Review №29

Got a ductless HVAC system installed in my multifamily home. The technicians were professional and installed everything in a timely manner. So far so good; looking forward to testing the units in the coming months.

Li
Review №30

Damaged our tub, couldnt do the job.Very disappointed. Used Fox a few years ago for natural gas plumber and they did a fantastic job! What happened?

Pa
Review №31

Our hot water heater went out one week before we were moving. I called Fox Plumbing and much to my relief, they came the next day. The water heater was on an elevated platform, but it was no challenge for Konrad Rath. Young guy was working by himself - he just climbed up there, took it apart and had the new one installed in no time. Also found out he was scheduled to have the day off, but was on call. So essentially, we wrecked his day off, but he took it all in stride. Nice kid, great personality and a helluva worker. I know who Im calling next time around. Thanks Fox.

Te
Review №32

Excellent job! Shelby was professional and clearly described the issue and how he fixed it. I was very pleased.

Ch
Review №33

Fox gave a bid and some issues happened. They honored the bid, saved time and money and came up with a better solution than was originally given. My family has been using Fox for over 40 yrs and they keep delivering excellent service.

Ja
Review №34

My heating system failed a month ago, the previous company came twice to fix the issue. Each time I was assured the problem was fixed but to my despair it was not. My family and I woke to an ice cold house, once again.I researched highly rated Heating Companies, Fox showed great reviews. I am happy to say that the reviews are correct! A very thorough, professional and price comparable job! I am very happy with the results. My family and I have heat!

Ke
Review №35

We LOVE Fox plumbing! We had an URGENT problem, and Konrad solved it. Our water heater died on a Saturday, the same day we had Airbnb guests arriving! Konrad was able to come over, assess the problem, and install a new water heater that afternoon. On top of that, he was professional, knowledgeable, and easy-going.We will definitely be using Fox from now on!Thanks Konrad!

Sa
Review №36

We were very pleased with Fox Plumbing! Our toilet was backing up into our shower and Fox was able to send a technician out same day. Our technician, Fate, was very knowledgeable, professional, and provided a thorough explanation of our issue and options. I appreciated that he took the time to do a thorough inspection of our sewer lines and was able to assess the issue.

Li
Review №37

Called in the morning and Fate Duncan turned up ahead of time and finished not only the job I had scheduled but two others in 45 minutes. Great service, very clear on what he was doing. Cleaned up after himself and was able to advice on another issue. Very happy with my service today.

Jo
Review №38

I appreciate them taking care of the mistake, but the stack of mistakes leave it difficult for me to recommend anyone ever use Fox for any heating, cooling, plumbing servicesContracted Fox to install some house AC units and a furnace replacement. It seemed to go fine, until a week after the install, the ceiling of my bedroom became a soggy mess. There was an incorrect installation of the evaporation line, so the attic was now part time swimming pool.. and the pool began to leak.They came out and repaired the issue....Then a few hours later, I hear dripping. Turns out when repairing the issue, another component was shifted, resulting in further water drips.They came out and repaired the issue, and paid to re-drywall the ceiling of one room.

Sh
Review №39

Wayne was prompt, polite and thorough. He explained everything and satisfied our expectations with the shower project. We definitely recommend him.

Mi
Review №40

Fox plumbing and heating installed a new furnace and AC for us. They were incredibly friendly, fast, and professional. I would highly recommend them and there services and will call them again when we’re ready to replace our water heater

Ki
Review №41

Wayne was prompt, kind and clearly knew what he was doing. A big change from the last company I used. I will stick with Fox going forward.

Ka
Review №42

Furnace quit. Fox technician Shelby came out the next morning, identified the wiring problem, and provided a temporary fix until he could return and rewire in a day or two. Polite, respectful, thorough. Glad to have him do the repair rather than the original installation company that just could not seem to get it right.

Ma
Review №43

We had Fox Plumbing come and perform an emergency hot water tank leak in our crawl space of our rental. They were very pleasant to schedule the job and the crew were all friendly and great to work with. Their pricing was very fair and we would use them again. Reason for the 1 star deduction was for the after care with Chad ( I think that was his name) for dealing with a concern I had from my upset tenant when his food was spoiled from the team failing to turn the breaker back on. Chad said it was not their responsibility to turn the breaker back on since they didnt turn it off initially. When in fact they had requested our electrician to turn off the power, so they wouldnt get electrocuted during the job. when my husband asked them to make sure they turned breakers back on, they assured him they did, which this was incorrect.

Mi
Review №44

Our shower knob broke and the water was still running, we couldn’t find the way to shut off the water. Alec fixed the problem quickly and gave us tips for the future. We were grateful for the help.

Su
Review №45

Easy experience dealing with Fox for regular servicing of furnace and air conditioner. Would use them again.

Ro
Review №46

Couldnt be happier! I had them install a new water heater. They were knowledgeable, showed up when they said they would, and did a great job with the installation. I was so impressed, I had them back out twice - once to service my furnace and then again to hook up a gas grill. Did a great job on both of those too. I highly recommend them.

Bo
Review №47

Fox and their guys are wonderful as usual. Thanks Mike

Do
Review №48

The furnace inspection was professional and informative.

Ro
Review №49

We had a total redo of plumbing in our 1914 house. The whole experience was very good and they finished three days early.

Ph
Review №50

They installed a new Carrier furnace in my home. Very professional with great communication. Area left very clean and they observed all Covid protocols. They were able to get my new furnace quickly installed so I could have heat again!!

Re
Review №51

Madly overpriced but worth it when you simply dont want to deal.

Ju
Review №52

Reached out to Fox because I was without heat. I first used their online interface to submit my contact info and explanation of my issues, thinking I would get a call come the next business day. Instead, come Monday I get a nondescript e-mail telling me to call them. Yeah, thats super helpful. I reached out on the phone and the gal on the other end was friendly enough, but I had to re-explain everything I typed out the night before. Told her it was an emergency as I dont want to be without heat for any longer than absolutely necessary. She said she would forward my info to the appropriate team. I asked her when I could expect a response, but she said it was dependent on the team. It has been 3 days now and I havent even received a call back. For an emergency service, I would have expected better. Even if they didnt have anybody available, they could have at least reached out and said something. Ended up going with Gene Johnson and while they didnt have anybody available right away, they set me up with an appointment and took care of me.

Su
Review №53

Prompt and thorough. Happy with our new water heater.

Je
Review №54

Fate at Fox was amazing.. was able to come out right away and not only was his quality of work extremely high but also his productivity.Will definitely be using them again.

Si
Review №55

Wayne initially diagnosed the problem with my faucet, gave me accurate directions and guidance about procuring replacement faucets, and did a great job installing the new faucets. I was extremely satisfied with his services.

Pe
Review №56

We had a leak from the upstairs bathroom that caused a drip into the downstairs. Fox arranged an afternoon appointment and called to ask to move it earlier! They sent Fate, who diagnosed the problem as a leaky toilet, explained it clearly, and fixed it quickly. Since it was an installation issue, he stayed to check the downstairs as well. He was very nice and was very careful with clean-up as well. Fox is the only plumbing company we’re going to use going forward.

Do
Review №57

Wayne is the best - they were on time, friendly and fixed my leak.

Jo
Review №58

Furnace went out on a Tuesday. I called about 6 places before Fox and nobody could come before Friday. Contacted Fox on their chat line, they called me back right away, and scheduled me for Wednesday morning. Their technician, Shelby, was on-time, friendly, knowledgeable, and very professional. An excellent service which I will not hesitate to use again.

Mi
Review №59

The technician was very knowledgeable about HVAC and furnace systems. The problem was resolved within 30 minutes.

Na
Review №60

My service waterline (between meter & house) had a leak that ended up being under a large tree and therefore irreparable. Fox plumbing offered a good price to re-run a new waterline to avoid the tree roots. Their guys did a fantastic job and were able to save my well established plants & landscaping with minimal impact. Just amazing.

PA
Review №61

Konrad came reccomended. He was here on time, quickly diagnosed and fixed our leaking toilet. He was courteous and professional and cleaned up after the work was done. Hell be our first call for our next plumbing issue (which we have many)

Ma
Review №62

Konrad arrived on time, quickly diagnosed/ repaired the problem, cleaned up. He wore mask and booties for our protection. He was very professional and pleasant to work with. We have always received good service from Fox Plumbing.

Re
Review №63

Got second opinion regarding hot water pipe replacement. Got appt right away, came on time, very professional, reasonable charge.

Sc
Review №64

Jose and Luis were absolutely delightful to work with and very polite and conscientious about the job replacing my main water supply line. Jose and Luis worked very hard and the extensive repairs were completed on time and on budget. As a repeat customer of Fox Plumbing, I could not recommend them more highly. Great job and thanks to Jose and Luis R.

El
Review №65

Shelby Whaley came to our house and he was beyond professional and trustworthy. He immediately diagnosed the problem and called the supplier while he was here to see how long it would take to get a replacement motor. They told him two days and he scheduled me for two days later to come back and install the motor. The new motor actually showed up to their office the following morning so he moved his schedule around to fit us in the same day. He came right back out and changed the motor and my family once again had heat! After going through a freezing weekend it was a huge help to have him get it replaced as soon as possible. I am a very cautious person be nature but I would be more than happy to have Shelby Whaley working at our house in the future, he was that professional and courteous.

Th
Review №66

Fox was great. Very transparent in options for new AC. Got the work done in less than two days.

Kr
Review №67

Technician was great. He got here fast and did the job in a timely manner. He was very communicative when he had to run to get more parts. He explained what happened and got it fixed for us. I would highly recommend. Hoping we never have a pipe burst or need to call a plumber again, but if we do I will definitely use them again.

Ni
Review №68

On time, professional and helped pin point the leak. Didn’t fix the full faucet because of some tile cutting, but helped anyway.

Al
Review №69

These guys stand behind their work

me
Review №70

Very professional, identified the issue right away, gave the professional advice. Use them again!

Da
Review №71

I called on a Saturday night because the sink drain was clogged and the plumbing under the sink was leaking water everywhere. The service guy was wonderfully helpful and knowledgeable. He solved the problem and answered questions about other plumbing improvements Id like to make in the future. Im very pleased, Ill definitely use Fox Plumbing again.

Mi
Review №72

Very happy with my technician Daniel, who took the time and care to diagnose a problem that technicians from other companies had either overlooked or not bothered with in hopes of selling me on a brand new furnace. Very professional and courteous, no grumpy repairman vibes, no up-selling. Scheduling was prompt and hassle-free.

ja
Review №73

Friendly service. Recommend the French dip.

Bo
Review №74

Fox project planner, install team and office staff took extra care to address the need to keep customer safe in this time of COVID. We care for a 84 year old parent. Fox team worked with us to keep her safe during the entire time. The install work was done quite well and addressed furnace closet considerations and did custom work to get it all done.

Su
Review №75

Very responsive! Sent a tech right away. Ali called when onsite to advise what he found and to discuss recommendations and solutions. He was very personable and made sure I understood.

Ke
Review №76

I called several other companies before I called Fox Plumbing. Some didnt service tankless water heater, and some couldnt come in the same say. Fox sent a tech, Corey, in about an hour. He found the cause and fixed it in less than an hour. Very fast and professional. He was kind enough to give me some advise about the water heater, too.

Yo
Review №77

Shelby at Fox Plumbing & Heating should have a cape! Like a super hero, he quickly assessed the problem with my broken furnance, made it a priority to get fixed before the Thanksgiving holiday and fixed it! Shelby was professional, super nice and provided me the confidence to make the decisions I needed for repair. I now have heat and am so thankful to Shelby and Fox Plumbing & Heating for making that happen.

NI
Review №78

Beside not doing work yet and taking money out of my bank 3 days before they are scheduled to do the work. Im still over a week without heat after paying 13k for a new furance and all its been is headaches last 3 yrs from day one and a lovely voicemail telling me having no heat isnt and emergency

Ji
Review №79

I had Fox Plumbing help me replace the furnace and water heater recently. Shane came over and helped explain many questions in detail. The initial price was not the most competitive among the quotes I had, Shane worked with his manager and made a revised offer. I appreciate his willingness to work with customer and his professionalism during the process. Cody and his assistant came over for the installation. They spent the whole day replacing both equipment and conduct the testing. They made sure that Im 100% satisfied with their service and I had all my questions answered before they left. So far, Im very happy with their service -- professional and good quality.

W
Review №80

Terrain and Darne were great, friendly and knowledgeable, they kept me informed on their progress and cleaned up after that it looked like that they weren’t here. Great guys!

Je
Review №81

I had an emergency situation with a clogged toilet leaking into my ceiling and light fixtures on the floor below. Fox sent out Wayne, he was awesome, he got it fixed quickly and he didn’t try to sell me on a new toilet or anything I didn’t need. He explained the problem to me, I feel like I got a good value for my money and he’s definitely my go to guy for next time there’s an issue.

An
Review №82

Its been almost 3 years since we got our gas furnace serviced, and after I called the last company that serviced it, I actually found out that they stopped servicing furnaces... so I had to call around to find an alternative company. Finding a company that serviced furnaces and that was available took a bit of searching. Finally, I came across Fox and got an appointment scheduled within one day, specifically a 2 hour window today. The technician, Shelby, called about an hour before the scheduled time, and mentioned that he could arrive early, which worked out fine. Shelby showed up with a mask, was super friendly, brought his tools inside, and got to work. I had a bunch of questions for Shelby about our furnace, about replacing a large tank water heater with a tankless unit, and even replacing the furnace. He thoroughly answered my questions, had great recommendations, gave me a quote for a tankless heater, and by the end of his visit and service, told me our 11 year old furnace was in excellent shape and nothing was needed at this time. Also, I paid 1/2 the price for the service that I paid 3 years ago and that was great. Overall, Im glad I found Fox plumbing and heating, I will surely call them again for future work, and I highly recommend them.

Et
Review №83

Daniel came in and spent extra time to figure out what was happening with our old furnace. He explained each step along the way, and diligently found a solution that saved the day for us. We were also very pleased with the value considering how much time and work he put into fixing the problem. Great experience and very thankful!

Ms
Review №84

Fate Duncan was honest and quick with his diagnosis & repair of my issue.

Du
Review №85

Tyler was thorough, efficient, familiar with all equipment .

Ti
Review №86

Kyle Schoales is hands down the best, he’s professional, speedy, honest, on-time, and affordable. Hope Kyle likes us, cause he’s going to be stuck with us for our entire remodel. Part of the fam now.

Ja
Review №87

Professional and timely. Courteous.

Ni
Review №88

Incredible service! I had Fate come by to work on my shower. He was knowledgable, professional, and had me back up and running within 2 hours! I cant recommend Fox enough!EDIT: February 4th 2021:I had Konrad out for repairs for a different problem. Konrad’s work is of incredible quality, and attention to detail second to none! Konrad had to do a fair amount of digging and removal of concrete in order to do his work, and by the time he left my house and yard looked better than when he had arrived.His communication and professionalism were also top-level. I never had to wonder what he was doing, as he clearly explained precisely what his next steps were at each stage in the process. I felt informed and well in-the-loop the entire time. I continue to stand by my recommendation of Fox plumbing and their awesome staff!

jo
Review №89

Problem solved and fixed quickly. Excellent service.

Ca
Review №90

Referred by a family member and reached out multiple times to get someone to come out for a quote/assessment but they told me someone would call me and they never did. So, I have no idea if theyre good.. I cant seem to get that far.

ka
Review №91

Very nice and great customer service. Work was done quickly and well

Je
Review №92

Home repair gone wrong was quickly fixed by Fox employee Max. In a very short period of time he replaced broken copper pipe installed new shutoff, tested and restored running water from under the house and under the kitchen sink. I had called multiple plumbers but none were available, based on good reviews I called Fox and was happy that they could come that day to my rental house and resolve the problem. Highly recommend this company and employee Max.

wa
Review №93

As usual, FOX did an outstanding job for me! Corey is super knowledgable and efficient & although this was a recall from a previous visit, he found the culprit causing the problem. I only refer my neighbors & friends to Fox Plumbing, after many years of reasonable, expert service.

Ro
Review №94

Fate was very cordial & nice.Fox was just too expensive

Ch
Review №95

After one month dealing with Jacobs Plumbing, and they couldnt get the job done, Fox Plumbing came in and completed the job within 3 hours. Incredible service, incredible execution, and I just got the job done the fastest most effective way in the shortest period of time. Thank you Fox Heating.

Ch
Review №96

We have contacted Fox for an emergency service since one of our pipe burst and needed immediate maintenance. The technician walked into our house with no mask and no shoe covers. During this time (covid-19) we certainly hope that Fox are taking precaution and arrange preventive gears to take care of their workers and customers?It took Wayne 15 minutes to put only a stopper on the pipe and he came back and informed us the charges was $500! Wayne said he disagreed with the company surcharge policy and we can call to talk to someone. The telephone representative who picked up our call should have informed us about the weekend surcharges.We made a mistake by not communicating prior the technician started to work.I could have put a stopper ourselves and wait till Monday to fix the pipe in order to save $200 plus surcharge. What came to our surprises was, Wayne said the job was not done and will return on Monday and we had to pay additional $327 for another hour of work....so estimated $800+ for a small job.I called Fox right away to follow up on my case since what happened was not right. My experience changed from this point onwards, Kat the telephone representative was very professional and passed our case to her Manager to follow up immediately. Chad the Manager sent us another technician Rick, he fixed everything without additional charges. Chad listened to us and explained where was the problem and try to rectified the issues. He certainly showed that he cares and try to make amend.When Rick returned he followed all the protocol wore face masks and shoe covers....did everything he can to reverse the damage. I had to say the job was nicely done!I decided to rewrite my review here since we all made mistakes. What we valued is the follow up actions and this is how they stands on the market for 50 years.I will recommend to always ask the questions and found out what is required for completing the job up front.It is always important to make things clear, in the end it is both customer and contractor responsibility.

Kr
Review №97

Very responsive and on time service. Replaced my hot water heater faster than any other southend service.Did a great job resolving a side issue. Will recommend to others.

Sh
Review №98

Fox was the only company to have an appointment within a week for heating troubles. Daniel came out to diagnose and discovered the problem. He was very professional and helpful. Only drawback from FOX is that a 15 minute or so We are on the way call wouldve been nice.

Th
Review №99

Jose and Luis were extremely friendly, courteous and very professional. Both were thorough in their work and I cannot recommend these two enough! Thank you for your hard work - much appreciated.

He
Review №100

The response, customer service and solutions were fantastic!

Information
8 Photos
100 Comments
4.8 Rating
  • Address:7501 2nd Ave S, Seattle, WA 98108, United States
  • Site:https://foxph.com/
  • Phone:+1 206-654-4990
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online estimates:Yes
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