Waited all week for an appointment, took the day off work to be here and they canceled 20 mins prior to appointment time. Very disappointed!!! π‘
I called Brothers Pool Service for the first time yesterday and was treated as though I was a regular customer. I needed a repair as my filter wasnt running and my pool was turning green. Sue rearranged the schedule so that someone could come out today to give me an estimate. Scott came out as scheduled and figured out the problem immediately. He explained to and showed me what I needed to do to maintain my system so I wont run into the same problem. It would be a quick fix (gaskets) but they were scheduled out a few days. He did something very, very nice. Scott came later in the day and put in the parts I needed. From the moment I called until Scott closed the gate behind him it was good experience. I recommend them and would use them in a heartbeat. Thanks again, Scott!
Ive had Brothers Pool Service handling the maintenance for my pool & spa the past year. Greg & Tyler are super-responsive every time I contact them. Their technicians have done an excellent job at maintaining my pool at a very fair price.I had some questions about the valves for the pool vs the spa. One of their techs came and explained the system flow to me, showing me which valves to adjust to use the spa pump separate from the pool.Most recently, I called them to evaluate a problem at a relatives pool. They got back to me within the hour and had someone assess the trouble that same day. They were able to diagnose the problem and obtain the part to complete the fix the next day.Three things are important in a service-based business... responsiveness, communication and experience/skill. Brothers Pool Service has been responsive every time Ive reached out, they have communicated with me promptly regarding my inquiries and they provide a consistent service demonstrating their skill and experience. FIVE STARS!
When I first looked for a pool co. I almost got lost in all the options out there. I contacted no less than 10 companies to ask for an estimate.Of the 10, only 5 responded.Of the 5, only 3 scheduled a convenient time to come and see my pool before submitting a bid.Of the 3, only 1 responded in a timely manner. They explained exactly what the service would include, and answered any questions I had. They even gave me options on how to care and save $$$ on my pool. They leave a write up whenever they visit to make sure you know what was done with the pool and if any chemicals were added.After 4 months of service, the prices have stayed the same. Their promises to do what they said they would do,has not changed. This company has met all my met and exceeded my expectations.Thank you Brothers Pool Service & Repair. You guys are a class above.Mike C.
I highly recommend Brothers Pool. Tyler and Greg were able to come out the same day I called them. It was a such a simple fix (to them) and did not require any parts or pieces that they did not charge me a dime. I do not know of any company that wouldnβt charge a fee just to show up. These guys are knowledgeable, professional and fair.
Bought a house with a pool and had them repair/replace a few things (motor, filter and gears for cleaning system - around $1500 total). Great service and everything works great. Am giving them three stars only because when I called a few months later to have them come out for another issue which came up, they stated they werent taking any new repairs/service. They did recommend another company via voicemail but ultimately bummed that I have to use/find another company after all the work theyve done. So 5 stars for experience/team/work (if you can get them) but 3 stars overall because I feel expectations for most homeowners is to have a go to company after working with them for a bit.
I have been in the pool business in Arizona for a long time and worked with dozens of service and repair companies on a professional level. From my first interaction with Tyler and Greg, it was clear to me that they run their business with customer service as a priority. They are skilled in their field, extremely responsive, and overall pleasant to deal with. I feel great referring people to them because I have no doubt they will be treated with care and the utmost professionalism. Tyler and Greg consistently partake in trade shows for our industry and work to better themselves and their business. Im impressed with their teams technical ability and thoroughness. In our highly competitive industry, there are many knowledgeable technicians, but there are none that will consistently deliver the level of customer service along with it, like Brothers does. I genuinely look up to them and appreciate what they do and how they do it. These are the type of guys we all love to see succeeding.
Being a single mom, I dont know much about pools and I dont have anyone to help me. Brothers Pools take care of my pool like it is their own. I have had many pool services in the past 20 years, but I finally found The One! My pool has never looked better than it does now. They are kind, courteous, timely, and do an OUTSTANDING job. I have recommended them to others and will continue to. Being a single mom, I dont know much about pools and I dont have anyone to help me. Brothers Pools take care of my pool like it is their own.
Smart people! Great service! Excellent communication! How rare is it these days to even get one of these traits when you hire a new service?? Im happy to report that Brothers Pool delivers on all three attributes. Grateful to have found them. Look no further. Hire Tyler and Greg today! :))
The staff of Brothers Pool Service have been taking care of my pool for over a year now and I cant say enough great things about them. Absolutely fantastic customer service, quick response time to questions and concerns and a desire to address customer feedback in a way that goes above and beyond. This team sets a standard for how businesses should treat their customers. When it comes to the service they provide, Brothers Pool Service shows my pool the same care and responsiveness they give me, making sure my equipment is operating at its top capacity, my pool chemicals are at optimal levels and are consistently proactive with repairs, making certain small issues dont become costly problems. If youre looking for a pool service, this team is stellar!
They responded quickly, came out on time, gave me a fair price and turned the work around in a timely manner. Workers were polite, efficient and professional. Very satisfied with the end result.
I have found Brothers Pool service to be very reliable and a company who communicates with me well. They do an amazing job and have for over a year. I would highly recommend them if you are looking for a company that does what they say they are going to do and when they say they are going to do it.
Great price on great service. Theyve come through every week so far. I also love that both the service records and payments are digital. It makes life nice and convenient. Thanks, Brothers!
This is a fantastic company to work with! Everyone is super friendly and highly skilled in their trade. They clearly value quality and their communication is spot on. I recommend them to everyone I know that needs pool service.
These guys are great to work with. Always go above and beyond and their rates are low. Just a well run company - tough to come by these days.
We have been using Brothers Pool for about 6 months for weekly pool services (chemicals, cleaning and checking equipment functions), they are very friendly, their pricing is fair and the service is extremely reliable. I like that they leave notes every week letting you know what was done. There was one time during monsoon season that the pool was cloudy, we sent photo to them and they were out the next day to correct the problem. It is great to know that the pool is always ready for swimming thanks to these guys!Sincerely, The Gonzales Family
We are new to the area and new pool owners. Tyler and Greg have been awesome. It is important to me to have contractors at my home that I feel comfortable enough to let them be around my kids. They are professional yet very friendly. Help me find cheaper solutions to repairs needed and my pool looks great! Have already recommended them to friends. According to my research they seem a cut above the rest of the services out there while their prices are competitive
Brothers Pool Service is awesome! Always on time, competitively priced, they listen to their customers needs and understand them. Great communication and most importantly the pool looks great!
Brothers Pool Service & Repair has taken care of our pool for a few months and we are very happy with their service. They are professional, punctual and thorough. We know when theyve come by to service our pool not only because the pool is crystal clear, they also leave a paper notice and an email notification. We will definitely keep using them and will recommend them to our friends and neighbors in the future.
Im a first time pool owner and have been really impressed with Brothers Pool Service. I interviewed quite a few pool cleaners when moving to the valley prior to calling Brothers Pool Service and felt nickel and dimed or down right taken advantage of due to my lack of experience with pools. Brothers Pool Service has been truthful and honest, has spent time explaining to me how my pool and pump system works and stepped in immediately to help when issues came up. I NEVER write reviews but felt Brothers Pool Service deserved a high five!!
Good guys who get the job done right. Theyre respectful of my property and my pets and when I see them (which is rarely) they are very polite and professional.
Always on time and very professional. Pool has never looked better! Weve had repairs done and their prices were fair and work was fast.
The staff at Brothers is incredibly knowledgeable and friendly. I was impressed with the hardworking nature and excellent customer service that I received upon contacting them.
I started using Brothers Pool Service in May of 2015. Even while I was gone on vacation they came and serviced my pool as needed. I like their service and I love their honesty. If they say they will do something it gets done.
Extremely efficient. Sent description of problem and photos on line. Repaired as quoted and scheduled. Wish my other home repair vendors were so professional.
Polite, on time, professional! We have been impressed with their conscientious service. Thanks Brothers!
This place is terrible they dont know how to park there big truck so they shouldnt be driving it thanks a lot for ruining my day. Heres your 1 star review.
They were extremely professional/reasonable to work with and they came out quickly to fix our pool. We will definitely use them in the future!
Brothers Pool Service has done a great job keeping my pool looking great. I would highly recommend them to anyone needing pool service or repair.
We are with Brothers Pool Service for sometimes and are satisfied with their good work, their answer to any question is prompt and their cleaning the pool is perfect. We recommend them without any reservation. Their service in our pool is in 5 stars category.Aziz &Farah Mahoubi
As a fellow pool service and repair company, we really enjoy the interaction that we have with Brothers Pool Service & Repair!Tyler and Greg are phenomenal swimming pool servicemen. A few of us at CSP Pool Service & Repair have seen the pools that Brothers services...there is never even a single leaf in the bottom of the pool, just a nice service slip to inform each customer that Brothers recently serviced the pool.Brothers brings a solid online presence to the pool industry. Check out their website if you want, but more importantly, check out their Instagram account! Greg certainly knows how to operate a camera in order to produce warming images that welcome the viewer into the world of pool service.We find that Greg and Tyler are very easy to speak with and we can converse with them on all aspects of the pool industry. Both gentlemen are well-informed on pools and spas and they have definitely elevated the pool industry to a higher level in Central Arizona.Sean D.CSP Pool Service & Repair
Very thorough and great knowledge of the various equipment and services needed. Friendly!
Prompt, friendly, efficient. And bottom line, my pool looks great.
Great service! Highly recommend.
BEST CUSTOMER SERVICE!!