First off, Katie at Hughes Kitchen and Bath is amazing. Shes incredibly knowledgeable and is happy to share her knowledge and experience. I called 7 different plumbing supply houses yesterday looking for a round bottle trap. No one had one in stock in the finish I needed. Then I called Hughes and got Katie. Not only did she discuss different manufacturers with me, she also went into welcome detail about why some bottle trap designs are more functional than others. She also offered great tips on maintenance. Luckily for me, Hughes had a bottle trap in the finish I needed and Katie made sure to check their inventory to make sure itd be available when I arrived. Its been a long time since Ive had such a stellar customer service experience. Friendly service is always welcome, but friendly and knowledgeable service? And going the extra mile? Just wow.

Work with Katy, she makes you feel like family!!