Had a scheduled appointment on a Thursday evening from 5-8 pm. At 8:00pm the serviceman called and said they had been busy that day and they could make it out by 9pm - we declined as that is late on a weekday.I asked if we could reschedule for the next day. I was told yes, they would come between 12-4pm. I assumed we would be on the list for the next day as promised...I was mistaken. 4:45 pm no call and no show. If you want a service company who is unresponsive, this is your deal...if you want a service company who is reliable and responsive, look elsewhere. They may be great at repairs, but customer service and honoring time slots is not a strong suit.

Tom the service manager was great. Very courteous. He came the same day we called and fixed our problem. Would highly recommend this company

I would recommend this company to anyone. All around a great company. Starting off with a very sweet women who answers the phone. She knew exactly what she was talking about and how to help me. They are quick about getting you an appointment and having someone right out to you that same day. They are very convinent. The gentleman who assisted was very helpful and had the job done efficiently. Thank yall for your wonderful service.

Great service. Good price..

The water dispenser was not working, but the ice maker was - so we knew water was getting to the unit. The service tech explained that the line inside the door was probably frozen. He suggest that I get a hair dryer and heat the inside of the freezer door (where the line would be) for 20-30 minutes, and just keep trying it to see if the line would work. He said he doubted that the line was broken inside the door - and that if it was, the insulation in the door is pretty absorbent and would probably soak up the water before it froze. Then he charged me $65, wished me a happy Thanksgiving and left. He was here all of 15 minutes, if that.My refrigerator is in the exact same situation it was when I called them. So $65 for an opinion about whats wrong, and a suggestion about what to do about it. He also made a mess of my kitchen floor - which I then had to mop up after he left. No solution and nothings fixed. I could have just Googled it and gotten this much help. I would be $65 to the good if I had.A later update: The company saw my review and called me within hours of its posting - to defend their actions. The guy told me that a little old lady could do what they had told me to do to fix the refrigerator myself. (They had told me to hold a hair dryer on the door, unplug it for a few hours, or just leave the freezer door open for a few hours.) He was angry with me. I told him I would call the little old lady next time.An even later update (after the owners rebuttal): The owner is not telling the truth. The technician did in fact tell me to get a hair dryer and use heat to thaw out the door. Just leaving the door open was his second recommendation.The irony here is that he could have borrowed my wifes hair dryer, thawed my door, and charged me whatever his time costs. I would have a water dispenser that was working and would have been a happy camper. When I call a service technician to my home, it is because I want them to make my problem go away - and I am willing to pay for it.

Amazingly fast service!

We rent our house our landlord called around 3pm a tech arrived at 6pm most companies shut down at 5 and push whos left to the next day but they didnt thats awesome its the busy time of year too. Our technician Todd was super nice and he knew what he was doing, a true professional which is rare he figured out what was wrong with our fridge & made the repair within 30 min, I am impressed they actually cary parts on their trucks, thats how its supposed to be. Great job Todd you got skills sir!! this is the only company I will refer Ive dealt with a few other companies but Appliance Repair Service is the real deal 5 star service all the way thank you...

A very nice looking, well-mannered gentleman came and fixed my refrigerator. He knew why it wasnt cooling right away and he had the part to fix it right there on his truck. I would definitely recommend this company! :)

Set appointment to look at my fridge. Tech called and asked a couple of questions and let me know I needed to let it run for a couple of hours and he would come out before 8. Never showed up. Glad I learned before I gave any money away what a joke the company is.

The mechanic/ tech guy was Great!!!

Called to ask a question about coming out to repair my stovetop. It is cracked and my warranty was out so I ordered the part. The woman who answers the phone kept interrupting me over and over again when i was asking questions about whether or not the service call included doing the actual repair. She was SO VERY RUDE. Dont know HOW they have 5 stars with someone like her working there.

I have known these guys for years and they always fix my appliances the same day. Another company once took over a month!

AMAZING SERVICE! I would definitely recommend this company to anyone looking for appliance repair!

Very polite and experianced