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A Hot Tub Place - Softub
840 Piner Rd #1, Santa Rosa, CA 95403, United States
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A Hot Tub Place - Softub

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Da
Review №1

Not only excellent customer service, the crew seem to be genuinely nice people. From start to finish this company took the time to answer my questions and recommended good people for other jobs needed. Highly recommend this company as well as the employees within. Thank you Glenn and staff for everything you do and have done for this community.

Er
Review №2

Great service and pricing. We purchased our current tub from Glenn 16 years ago and finally need a new one. I can recommend A Hot Tub Place to anyone looking for a great product at a great price

Cl
Review №3

These guys are the best in the business! The owner is incredibly helpful and knowledgeable. The entire staff is extremely nice and they do incredible work. Couldnt rate this place any higher!!

Ho
Review №4

We purchased a $6,800 Spa from a dealer that went out of business before we were able to get the permits for operation and we couldnt get the Spa to fully operate. A Hot Tub Place was the next closest dealer, but is over 80 miles from our home. The owner Glenn still spent time with us over the phone to troubleshoot our spa and it is now working! He spent even more time explaining all of the start-up processes we should follow, including a tutorial on chemicals, PH, etc. That is extreme customer service at its finest!

Vi
Review №5

This is my second Softub, the first one lasting over 15 years....the sale, delivery & installation was flawless. The price was right in line with similar products but I know the construction & overall continuity will probably last my lifetime. I will refer this Softub to EVERYONE, thank YOU Hot Tub Place for making my life a little more comfortable with my arthritis..A VERY satisfied customer,Virginia Hofer

Pa
Review №6

We found Mark to be very helpful with a nice selection.

Ri
Review №7

I intended to write a review way back when first bought a Maxx Hot tub from Glen. He stands behind his products; anytime I have had a question or concern he has not only willing to call me within hours of my request, but has also was available to come out in order to make sure we were satisfied. We had an issue several months after we had bought the tub and they needed to make a service call. In any business (including mine) sometimes something may come loose in delivery or there may be a problem of some sort. They not only came out quickly, they were willing to service the problem after hours. I spent a great deal of time looking around and customer service is vitally important to me. We are extremely happy with what we purchased and highly recommend The Hot Tub Place. Glen patiently worked with us making sure we got a system that met our needs. Even though we custom ordered an extra motor for a stronger intense massage… we were able to save by not overdoing it on other items we did not need. While other Tub Companies were ready to escort us into expensive tubs... Glen encouraged us to purchase something that was more practical. We are exceedingly glad we chose this Company and will not hesitate to recommend them to anyone else. We have had this Tub for several years now and it has not been a lot of work to keep it maintained. If you have any questions feel free to call us; I will be happy to talk to you about how we came to getting the right deal.Cheers,Rik & Amy WithingtonAll Screens

Be
Review №8

This establishment is great! We had some parts that we needed to replace in one of our hot tubs and Glenn was very helpful in assisting us in finding the right product at the right price! He also took the time to give us some helpful tips and suggestions, which we greatly appreciate! When we purchased hot tubs and parts, delivery was seamless. We will be customers for life!

Ka
Review №9

Great work! I brought in my Sofftub motor for repair as it was leaking. We bought it used elsewhere and it ran great for several years. They repaired it in less time than they said, and added an insulation upgrade which makes the motor run much, much quieter. I didnt know it was possible to make the motor quieter! That was worth the repair alone! We have sought them before for advice on a damaged power cord that saved us money! Great work guys!

Ja
Review №10

The Hot Tub Place is not just any run-of-the-mill spa sales. They have a great selection of hot tubs and the staff will work with you to find the perfect tub for your home. The are experienced, friendly and knowledgeable and they want you to be happy. If you have questions, they have the answers!

Jo
Review №11

Want a place where you are really cared for, listen to and properly directed to the right products? Go here, no kidding.John S

Ph
Review №12

Great people, great products. Felt like I was buying from old good friends.

Da
Review №13

Integrity and great service

Information
55 Photos
13 Comments
4.8 Rating
  • Address:840 Piner Rd #1, Santa Rosa, CA 95403, United States
  • Site:http://ahottubplace.com/
  • Phone:+1 707-528-3061
Categories
  • Hot tub store
  • Grill store
  • Hot tub repair service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:11am–3pm
  • Thursday:11am–3pm
  • Friday:11am–3pm
  • Saturday:11am–3pm
  • Sunday:11am–3pm
Service options
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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