I bought my first car on Sunday! Working in the auto industry Im all too familiar with the issues plaguing the supply chain globally, the absurd price of used cars, and how there really shouldnt be any deals right now. All that being said, Kyle, Josh, Amy, and the rest of the team at Santa Monica Audi were able to give me a great deal on a fully loaded crazy low mileage 2018 Audi Q5. I couldnt be happier with the experience, and really recommend you go have Kyle show you some cars.

I had one of my best experiences in buying a new Audi from Santa Monica Audi. While most of my experiences buying new cars were OK (so far I had bought/leased around 10 cars), they made it exceptional. JC, the General Manager, was quite professional and welcoming. In addition Joey was accommodating and made sure Im informed about the process and the technology in my car while waiting for finance . Surprisingly, I also had an exceptional experience with the finance manager Chandler Rabens. She was friendly, on point and while she was doing her job, I never felt she is being pushy to oversell their services or charge me for unknown costs.

Nice and low pressure people which is great.At the end of the day it’s still a traditional car dealer where they smooth talk ya, juggle the numbers around with 4th grade math that’s wrong 50% of the time, and try to work a deal.They need to upgrade their process like Tesla has! Only a matter of time before trad dealers are kaput!

I had a very positive experience getting my first Audi from Audi Santa Monica. The salesperson Alina was extremely helpful in getting me into an amazing vehicle and within my budget. She also connected me with a tech specialist who assisted in helping me understand and utilize all the cool features of my new Audi. Highly recommend.

This was the best buying experience that I have had. Coming from the terrible Tesla buying experience it was a real pleasure to do business with a company that takes Customer Service seriously. Thank you to the entire staff. Alex in parts made sure I got all of my accessories fast and the Managers Amy and Kevin made buying the E-Tron so easy. They are straight forward and really cared about finding me the right car. I love how the E-Tron drves. The quality and comfort of the car puts Tesla to shame. Thank You

My service rep Tim is very helpful. Got my car serviced there a few times. Really happy with the dealership.

After receiving the inspection report prior to my lease ending, I had all the listed items fixed (the main one being a new tire). Audi of Santa Monica botched the lease return though because I was still charged for the repairs, including a new tire. This is all forgivable — what isn’t is that nobody at Audi of Santa Monica returned any of my phone calls or texts or emails to assist me in dealing with this issue. They will only return texts if you’re leasing something new, not to assist with lease returns, or to be a decent human. Would use a different Audi dealership if you plan to lease.

Let me start by saying that I never have pleasant experiences at car dealerships, but this was the first time I ever felt like I can talk to the Sales Rep and they care, spend time, and they want to make sure I get the BEST DEAL(She found me a better deal on a better car). I was in for specific car in my mind and luckily I was introduced to Alina by their amazing manager, which she did her best to make the miracle happen. after test driving the car we sat down and in few min she was able to find me an amazing deal on a better version of the same car. then the team gave me a detailed demo on how to use the car. the whole team was extremely nice and they would work with you and make sure you are happy and satisfy with the deal. Not too many sales agent can be as calm and cool as Alina when it comes to dealing with me.

While performing some due diligence on an R8 purchase for my wife, I had to call the service department with a few questions. The gentleman that answered the phone was most helpful. He was patient and answered all my questions and gave me guidance. I can see why the previous owner was a long term customer. Thanks again. Gu

I bought a certified used vehicle with 3400 miles and the tire blew out on the freeway causing a 360 spin with traffic. The dealership expressed a lack of empathy and deferred blame to a possible nail or running something over and stated there’s nothing they can do because it was a tire. They don’t have anything to fo with tires. The tire was an Audi pirelli tire. They tossed me to three different departments and told me a manager would contact me and it’s been a week and still no one contacted me. Horrible customer service and no care to the scary and disappointing experience with such a new car. It would’ve been a different scenario if there were injuries. The car was last serviced by Santa Monica dealership as it was a service deot loaner that was being sold. Why didn’t they ask for pics to rule out a defect? Why not any other questions to problem solve or an expression of concern or apology for the experience with such a new vehicle? Highly disappointed.

Great experience with Willie helping me turn in my old lease from another dealership while getting me into a new lease. Willie worked patiently to ensure I received the vehicle I wanted and is extremely professional, responsive and ensured it was a seamless & pleasant experience!

Just leased a car from SM Audi and it was a great experience! Been leasing cars for decades and this was the easiest time ever. I was also able to work with them to get a better price, something not always offered when you lease a vehicle. 👏🏻👏🏻👏🏻👏🏻👏🏻

I had a weird experience in the service center, an employee named Tim had a blue lives matter mask on. Seeing that made me really uncomfortable, I don’t thinks it fair for him to bring his political beliefs into a work environment. You never know who is gonna come in. My wife definitely won’t be coming back to that dealer

Please do yourself a favor and reach out to Helen in internet Sales! She is simply one of the best auto professionals Ive had the pleasure to work with. I took delivery of my brand new 2021 Audi Q5 Premium Plus today and everything went so smoothly. Helen drove my vehicle all the way from Santa Monica to me in Riverside. She went above and beyond to get this vehicle to me. Helen kept in touch with me and gave me a 100% white glove experience. The car arrived and it was gorgeous. Helen even went the extra mile and patiently explained all of my vehicles features and helped me setup many of the optional settings that I would love. Everything was so easy and this is the way that car dealerships should work. We signed all of the final paperwork in my driveway inside my new vehicle. I signed everything on her iPad and after a few moments of reviewing the paperwork, I scribbled away and the car mine. Helen is an absolute asset to Santa Monica Audi and I sure hope that the owner realizes this.

Santa Monica Audi is top notch! Thank you Joey, Josh and Zach for taking care of me so well!I could not be happier with my Q5 hybrid.You make dreams come true!Best,L R. Jussen

Very Customer friendly, one of the best car buying experiences that I have had. Mark Arefyev made sure that I left with the car that I wanted!

I live in South Orange County and decided to buy from Santa Monica Audi as opposed to my local Mission Viejo Audi. The local dealer kept wanting me to come in and sit down. They refused to price me over the phone or one email while all the other dealers WOULD do that. I finally showed up... and the local dealer said they did NOT have the car they KNEW I wanted (2021 Audi Etron prestige).They tried to sell me a car for $5k over asking that would arrive at the dealer 2 months from now.At this point, I reached out to other Audi dealers.Santa Monica Audi said they would call me the minute the car I wanted was available. They called a week later, quoted me a price on email and over the phone. And the best part is they delivered the car directly to me without me visiting the dealer. All paper work was done at my house, they even picked up my Audi leased vehicle which had expired.Great service at SAMO Audi.

After working through the details of my lease buy out with Sales, I was moved into a Finance room. After reviewing paperwork, there was an additional $1000 fee added to my car from Allstate that we had never discussed. They removed the fees after blatantly lying about how it offsets taxes (do they think Im a fool!). They add this to EVERY lease buy out and used car sale.5 months later, I still havent received my license plates and I receive a letter from the CA DMV saying that my registration had never been completed (which was promised by dealership) and I am at risk of my car being impounded. Ive been requesting assistance from the dealership for weeks and they have been of zero help.Love my Audi, but this dealership is undertrained and unethical.

DO NOT shop here if youre out of state. The manager tried to pull a fast one on me. I reached out about a car I wanted to purchase. They told me I had to pay California taxes, which is double than the state I live in. They also told me I would not have to pay Wisconsin taxes and would have to register it on my own. I was going to transfer plates. The Manager states that this is the law and California wants the taxes. She had an attitude and is extremely unprofessional when I questioned her. They must legally send the taxes to the state of the purchasers residence. They can collect additional if they choose to as a markup or to pay extra taxes. They decided to use this as a markup on a vehicle (they werent going to give a single discount on). She will not admit it. I would not buy a vehicle here. I questioned the California taxes which is double and she acts like I am inconveincing her. Again, DO NOT SHOP HERE.Ive owned Audis for over 11 years and never once have I been treated this way. They are doing some shady stuff and I dont think it is worth trusting them.

LEASERS Beware !! I leased my second Audi (3rd through Audi financial) from this dealership. They made a deal with me that they would make the last two payments on my existing lease to get me into a new car. Well here we are 8 months later and Audi financial is contacting me for those payments. After speaking with people on their sales department and John Collis in their financial department, who agreed to solve the matter, I am still getting the same bill. This is really poor business practice and could hurt your credit. I never even had a missed payment. I will not be renewing my lease especially with people who lack business ethics and try to scam their customers. Oh and should I mention that when I signed my lease they had me come back two days later for a higher price on a new lease for the same car, and tried to hide it. Stay away from this dealership. Truly pure scamming. And now I’m still left with a $500 bill on top of my monthly lease. Thank you.

Had a great experience purchasing a new car here. I worked with Willie who was genuine and very nice. He made the process easy and not stressful. I hate when dealers/sales reps call, text and email relentlessly after you first look at cars it makes me not buy from them and he didn’t do that which I appreciated. Overall good experience at Santa Monica Audi. Thanks!

Eric and Chandler are freaking incredible... Eric is an incredibly knowledge sales agent but is 100% transparency, easy to work with, and goes above and beyond to ensure you are happy with the deal.. He even stayed with me after business hours & after I signed for the car to show me all the cool bells and whistles of my new Audi.Chandler... wow, one of the nicest people Ive dealt with hands down. Sweet, knowledgeable and uses story telling to offer perspective into why certain options might make more sense to have/not have. Great people and absolutely love my new car. Thank you both.

I bought a preowned Q3 over the weekend (3/6) and had to share what a pleasant experience I had. Based on past experiences with other dealers I had my reservations. Luckily, Omar, the sales person was very pleasant and easy to work with. He was courteous, helpful and was not pushy at all. Even though I can tell he was swamped with other customers, he took his time and addressed all my questions and concerns. Tegan, our finance officer was the same. 100% professional. All around great team!Thank you!

Great service. I didnt have an appointment but I was attended fast and got a loaner. My car was fixed faster than promised!

Im a big Audi fan, but this is by far the worst the dealership Ive encountered. The sales/customer service people are rude and they dont offer the most basic of amenities like oil top-offs that every other dealership provides. If you are in the market for a purchase or service, as a longtime Audi owner, I recommend taking your business to another dealership.

I just want to give my personal thanks to Kevin and Will for all of their help acquiring a brand new Audi. I had a very bad experience at a different Audi dealership getting a very inventory constrained car. I located the car about a week later at Santa Monica. Kevin and Will did everything they could to help me purchase exactly what I wanted, with as little trouble as possible. Chandler in finance was also very pleasant to work with on the back end. Thank you, Audi Santa Monica!

I just got an Etron from SM Audi yesterday. Got great service from the salesperson Kyle Lally and sales manager Marie Goodrow. The negotiations went fast and they were looking out for me to save as much as problem (not giving me free money, but looking for discounts through organizations, etc. that I belong to that have some $ savings). The only issue I had was the car took forever to prep and give to me but that was because they were busy with other preps. Not enough of a hassle to write them down to 4 star and I suspect it is on a per car basis.

Good experience here. Mason was very nice and patient with me.

Very poor customer service. Finance manager “Cheik” won’t explain to you what you are signing. You are on your own. Please read every single detail on your contract before signing it. They are adding extra options like theft deterrent device for $799 without letting you know. Finance manager Cheik promised to call me to see if we can fix it or not. I have not heard anything from Cheik. So I guess it’s not fixable. But at least call me as promised and let me know...I will not recommend this dealership to friends and family in LA area.

I went to this dealer to lease a car for my wife but unfortunately the salesman Willie didnt want to help and show me the right car because he said the car is in a storage and too much work for him and start explaining i have to make appointment wich i tried afew days before no one called me back thats why i decided to walk in and then he start showing me prints on their windows to why he cant help (he asked at the beginning if i need help or not) then he changed his mind, was very rude and unprofessional I asked for someone else the receptionist called Eric but he didnt show up too and i left the dealer.Please dont go here they dont deserve your business if theyre not aggressive to sell you a car.

Finance team is impossible to get in contact with.

Ehab, the sales person who attended me, was great. Excellent customer service. No pressure-tactics. Although I didnt buy my car here for reasons unrelated to the dealers offerings, I was left with a very positive impression. Ehab was extremely patient. Of the over 5 dealers I visited, he provided the best customer service, informing me and educating me in a way that made me feel that Santa Monica Audi genuinely cared. I look forward to buying my next car here.

I would leave a zero star if I could. Worst customer service I have ever experienced. Received verbal harassment from their financial lead employer. Absolutely awful encounters all around. Wish that I had gone elsewhere for my vehicle purchase. Would not wish my experience with the employers of this Audi dealership on anyone. Stems from the top down.

Marybeth and Chandler are the all stars at this location. They are so patient, helpful and kind. Truly the most caring individuals I’ve ever worked with. I will do all my service and future purchases here because they have treated us like royalty.

I purchased a 2018 Audi Q5 that was advertised on the internet. My salesperson Ehab was polite enough, but did not go out of his way to help us knowing that he would not be making anything on the sale. He was more interested in having my son come in to see one of their new cars. He also told us the car only came with one key/remote. The car itself shows that there are 2 keys programmed to it. I’m still trying to get the second key.Tegan in the finance dept was awesome! Very friendly, helpful and went over and above to help us. I would refer people because of her, not from the sales service that I received

DO NOT choose Audi Santa Monica. I just recently tried getting my car serviced in Rancho Mirage because I live in Palm Springs. When I showed up to Rancho Mirage, they told me I didn’t have Audi care and there was going to be a charge for my service. I told the service person that I do have Audi care. He said to call Santa Monica because it is possible they forgot to add it into the system. The first time I called Santa Monica at 10:30am, Karla answered and I told her my situation, and she transferred me to the finance department. The finance department didn’t answer, so I left a voicemail explaining the situation and to give me a call back so I can get this resolved. I called SM again and Karla answered again and has me on hold for 10 minutes because she says that the finance manager will be coming in shortly and she will transfer me right away when she comes in.. again I was transferred and I got a voicemail. Third time I’m calling SM and Karla transfers me to someone who says she can’t help me and transfers me to someone else and then the phone hangs up on me. 4th time I’m calling SM, speaking to Karla furiously because I would like to get my Audi care resolved and car serviced ASAP, and she transfers me to Monique (all of this calling and transferring and hanging up was an hour of my time). As I am speaking to Monique and telling her what I need resolved, she says that it looks like my Audi care wasn’t activated in the system but she would activate it and I would be good to go. I asked her if she could call Rancho Mirage and let them know I have Audi care and see if I can get my car serviced that day because I work Monday-Friday and I had a weekday off specifically to get my car serviced. She says “who did you speak with?” And I said “I don’t know.” She says, “So you just want me to randomly call Audi to tell them that you have Audi care and I’m not going to be able to get an appointment for your service because it doesn’t work that way.” So I said “Yeah that’s the least you can do and you don’t need to get defensive with me because you guys are the ones who made this error” and Monique says “Okay I will call and let them know you have Audi care.” I went through all of these inconveniences with Audi that day, and NOT ONCE did she apologize for the error that Audi Santa Monica made... just remember if you buy Audi care, make sure you remind them to activate it when you’re signing up for it because apparently it’s easily forgotten and the biggest inconvenience when you’re trying to get your car serviced. Oh and I left a voicemail at 11am and Chandler gave me a call back at 5pm. That goes to show you how much they care about their customers.

Dropped by to check out a possible new purchase. Manuwell Barrett was my salesman. Nice honest well informed and not slimy like many sales people. If they get a vehicle with my specs in stock I would consider purchasing here.

Super helpful staff.

Had the worst customer experience here. I need to buy a new car and was looking at BMW, Mercedes, Volvo and Audi all in the Santa Monica area on the same day. I called upfront and made an appointment with someone named Mary Beth for Saturday at 2 pm to look at Audi A3s and A4s. She wasnt there at our appointment so another salesman saw me. It was an incredibly condescending experience and in stark contrast from the other 3 dealerships I went to. BMW, Mercedes and Volvo were all friendly, helpful and let me look at and test drive vehicles. Im going to buy a vehicle from one of those 3 places this week. However, the very minute this Audi salesperson started talking to me, the first thing he asked me if I was ready to buy today. I answered honestly, no not today exactly but I am seriously looking and need to buy very soon. He immediately tells me I cant test drive then. Im a little shocked because since when was that a requirement? It certainly wasnt an issue at the other dealerships. I basically end up having to prove to him that Im a legitimate buyer, including that I have the financial means. Hey, this isnt a Ferrari here, this is your entry level sedan we are talking about. It was snooty and condescending and left an incredibly bad taste in my mouth and I left. I know Im just one person but it reflects really poorly on not only the dealership but the brand itself. Im certainly never going to consider getting an Audi in this lifetime.

Unprofessional. I wanted to see a their big SUV. Her attitude changes when I wanted the basic trim. The basic trim is around 60k versus the 100k which has the bigger engine.

I had the easiest transaction Ive ever had at a dealership with Chris Pruitt. He was clear and direct and worked with me to get the car I wanted at the price I wanted. They also helped me out by driving my *now former* car to my house so I could drive the new whip home.I highly recommend doing business with SM Audi, they will get you the best deal around and in the most painless way possible. They have an expert explain all the features and tech before you go so you know why you just paid all that money. I highly recommend doing business with SM Audi - especially with Chris Pruitt.

I cannot, in good conscience, recommend that anyone have anything to do with this dealership.

Do not buy pre-owned vehicles from them. I should have been suspicious when I saw that the vehicle was priced 1,000 $ under market value.1. Within two weeks it started having transmission issues. The transmission now needs to be replaced.2. Turns out the vehicle had previously been in an accident. Internal damages had not been repaired. It was covered up by a sloppy body repair. None of this was reported in carmax/ disclosed beforehand.Save yourself the time and money and buy from a reputable dealer that conducts proper inspections and is straight forward with its customers.

Worked with David Yaffe to buy a new car virtually while I was still on the east coast. He was direct and fair which led to a reasonable and smooth negotiation and good outcome.

Horrible customer service. I made an inquiry on purchasing an Audi from here. I had made contact with a salesman and he said he would get started on the paperwork and took all of my needed information. More than 24 hours go by and there’s no contact from him and when I reach out to him, he made zero effort to get started on the buying process. Will be going to a better Audi dealership.

Joe was great very nice and friendly, made the experience very pleasant. He made sure to stay in touch while we thought about the purchase and was very understanding. Gave us all the info needed to feel comfortable in making the right choice for us.Hazel was also great very friendly and very nice.Took her time with finances to make sure that we got the best rate possible. She was very thorough in going over everything I was signing and made sure I understood it.Overall was great experience

Typical dishonest used car sales people. Try a different dealership... there are plenty of others in LA.Specifically stay away from working with Ehab Mahmoud.

Chris and Amanda were both first class with me.

I had a pretty bad experience getting service for my 2009 Audi R8 here.I brought in the car for various different reasons and explained them well. The brakes felt like they needed new pads at the very least, the fuel sensor needed to be replaced. I also wanted the suspension/electronic stabilization checked, full diagnostics and inspection. The most important of everything was an electrical issue I noticed where the car randomly turned off.After six days of having the car and not communicating much, they said my car was ready. I go to pick it up and they had only changed the sensor, nothing else. All of these issues were listed on the service papers but they only did one. They did quote me for 4 hours of diagnostics but they clearly never did it and said did not find any issues.Now the fuel sensor job is pretty simple unless the engine oil needs to be flushed, otherwise the car needs an oil change. So the advisor basically told me that the oil did need to be changed and they charged me for the oil change and sensor replacement. I took the car to another mechanic and it was clear they never did the oil change either.Took the car elsewhere and they fixed the electrical issue, found a problem with the suspension programming, as well as the actually fully checking the car, all within 5 hours.Things this dealership missed:1. Magnetic suspension issue2. Faulty battery3. Carbon buildup in engine4. Issue with engine wiring5. Mass airflow sensor replacementTwo stars because they did at least replace the fuel sensor.

Excellent place!! I purchased my car from here and had a great experience! This place has earned 5 stars because the service was excellent! I got my Audi A5 and I Love it!! There was no waiting time. There is good coffee for people who are getting their car serviced. Everyone there is very nice and friendly.

Car Service was very good. Ken and Marvin excellent timely service. However, the sales team gets zero stars for very poor customer service.

Leased a Q7 here from Ryan Laurence. Service was great. He actually made the experience of haggling over a lease, and getting to the finish line enjoyable, without burning half a day in the dealership. We leased our previous Q5 from Audi in Calabasas, and the haggling process took hours and was just painful. Ryan moved quickly and got to a number I felt good about and got me on my way quickly. I was in and out the door in around 2 hours from start to finish.

Did a great job with my car. My Service Advisor Tim was super professional and friendly.

Zach is the best guy to deal with!

Just called the showroom with a specific question on a specific car in the dealership inventory online. The salesperson was a bit rude and unpleasant to speak with. He spoke with an annoyed attitude as to why did you call. Also, he was not knowledgable about Audis own special offers on their website. Not worth buying a luxury car from.

Santa Monica Audi sales and management team was excellent. My salesperson Selena was awesome. She didnt waste my time, got the deal I wanted and very proactive. She was great, no pressure. She definitely represented Santa Monica Audi in a very positive way. I say go there!! Selena and her management team are the very best and no nonsense. I will be back.

Dealing with Zach amazing guy very easy to deal with available friendlyhighly recommended

I have had multiple good experiences with Santa Monica Audi. Salesperson Elena Redkin is very knowledgeable and responsive. She and her manager Ash Ali got me the car I wanted at a competitive price and went out of their way to make sure I was happy. Their service department has really developed, and when I’ve needed them Tim Bennett and Chris Navarro have taken great care of me.

Worst service ever I need to speak to owner

The only good thing about it was the Persian food and the person who served me. Idk about the dealer who bought my property without my consent.

Took off work to come in for my appointment for another recall on my Audi. I checked in and the guy at counter said they didn’t have the part yet and to come back another time. He should have let me know that before confirming the appointment or before I came in. Such a waste of time, he was incredibly rude as well. Go downtown if you have to service your car! They were much nicer and had the part in stock.

DO NOT, I repeat, DO NOT give your business to Audi of Santa Monica sales. Shady does not begin to describe my experience with them.I was contacted by their lease retention team in January to trade my lease in early. This was my fourth Audi lease and my first time dealing with Santa Monica. Never again!I’ve been getting past due bills from Audi Financial for the last three months and the dealership, including General Sales Manager John “JC” Collis are now renigging on our agreement to cover trade in fees. I loved my E-tron and would have not traded it in early if it was made clear to me that fees were owed on my part. When I began to negotiate my trade in with Lease Retention specialist Zach S, I made it clear that I’m not interested in making a deal if I was expected to cover out of pocket cost. I also received notices from the DMV stating that my registration is past due months after my E-Tron was given back to Audi.I’ve been leasing cars for almost twenty years and this is the first time that I’ve ever encountered such unprofessionalism. Do yourself a favor and go elsewhere for a new car.

Very helpful and professional staff!Mark and David were amazing!Very pleasant and smooth experience.Thank you All!

This is my second Audi. I was driving Lexus for so many years. After switching to Audi I will never drive another brand car other then Audi. My sole reason for purchasing my new Audi at Santa Monica, the staff they have there is unbelievable. My first Audi was not purchased at Audi Santa Monica and it was tedious, and full on drama. Not a fun experience it all. Buying a car doesnt have to be like that.Seeing that I live closer to Santa Monica then where I purchased my Audi I started servicing my car at Santa Monica Audi. The service department is on top of everything. My service person Ken is excellent. The first time I walked in to meet can I also introduced myself to Tammy the manager of the dealership. She has personal, professional, and truly understands customer service, and how to make a person feel when doing business with you. Having serviced my car at Santa Monica Audi, I had the Good Fortune of meeting a gentleman by the name of Ash Ali. Because Ash and I start a relationship I just purchased my second Audi from him this week. I couldnt be happier with the way the entire transaction was handled, professional and yet personable at the same time. It was a breeze. You never need to go anywhere else to suite your Audi needs.Congratulations Audi Santa Monica on a job well done!

Not impressed. They told me the 20k recommended service for my car was $580 (I have less than 13k miles on the car and it really only needed an oil change plus there was a recall on the passenger sensor). I said no thanks just do the oil change as I was pretty early in miles to do that service, Angel (the service advisor handling my car) said he could do it for $480. Again I said no thanks I really only wanted the oil changed and the recalled part. He said ok we’ll just do the recall. After I picked up my car I found out Audi of SM was having a special on oil changes for $99. Angel not only ignored my oil change request he never even offered that, the normal price is $179 - still not even close to what he tried charging me.I got an email asking how my experience was and I responded with what happened. No one replied or called or acknowledged in any way what happened or how dissatisfied I was.I will never go back to this dealer for anything.

Had a great experience with them! I got exactly the car I wanted for a good price! Steve is amazing. And so is the rest of the staff. They took the time to go over the whole car with me. Excellent, hard working staff. Im super happy with everything they did for me! Love my Audi A4!!

This is def one of my fave spots because they always clean my audi really really well here and they don’t make you wait too long but it’s ok if they do because the weather is always on point here. If you bought your car here you can pretty much never have to pay for anything if you ask them nicely :p

Good price. Good service. Very friendly and honest. Kudos to Ronnie and Shaun.

Im very happy with my new 2017 Audi A-3. The interior is fantastic, great leather, nicely appointed, all around a great comfort inside. Driving the A3 has a solid feel, handles very well.

We had a really fantastic experience working with Ash to lease our car. He was helpful, thorough, honest and friendly. It turned what could be a difficult process into an enjoyable one! We would definitely recommend him and Jeff the General Manager to ANYONE needing a car!

Parts department treated me very well, Denise is an amazing and a knowledgeable manager with great people skills and an expertise at running a parts operation very profitably and efficiently. I would definitely buy a car here. The people in the parking lot were very hospitable also

Wife and I just picked up our 2018 Audi Q7 from Santa Monica Audi. Selena was an amazing pleasure to work with. Weve been going back and forth for months. We initially were looking for a specific 2017 model, but Selena came through and tracked down the perfect 2018 upgraded version.Thank you Selena for all your hard work and getting this together for us for the price we wanted to pay.Give Santa Monica a chance to earn your business.

Recently obtained a vehicle from Santa Monica Audi! Dreading the car purchasing/leasing experience, I was pleasantly surprised and impressed by this dealership. Having researched that they had consistently positive reviews and were the best in customer service in the area, i found those claims to be true. Derek Randolph was my salesperson who exceeded my expectations and made the experience positive. Highly recommend SM Audi if you are looking to obtain an Audi!!

Not sure about other departments but Internet sales Eric was very upfront and professional and kept his word. Highly recommend.

Amy or Kevin N. Refuse to sell a car to me BOTH HUNG UP THE PHONE I WILL REPORT THIS TO AUDI HEADQUARTERS ESPECIALLY IF THE CAR I DESIRE IS SOLD

This is BY FAR the best Audi Dealership in Cali! I went here to look for an Audi A3 Sedan and was hoping that they would have a certified used one in stock and let me tell you...they had more than one! The selection of New, Used, and Certified Used Vehicles is Impeccable. I couldnt believe the number of cars they had...and for the prices for a cert. used 2015 A3 with only 5k miles on it was $30,000 and Ive seen a lot of older A3s with way more mileage for $50,000 at some other dealerships! And even though I went with a specific make in mind, I ended up choosing a white 2015 A4 (had about 4k miles and I got it for $40,000!!!). The woman that helped me decide on it and fill out the paper work was awesome! She was EXTREMELY knowledgeable about ALL of their vehicles they had in stock and was able to help me decide on a reliable used vehicle that fit my everyday needs and was a decent price. The financing was okay, I wouldve liked to have some more options there, but not even that can make my review any less than 5 Stars! Keep up the ballin good work! Ill see you guys soon for my next oil change! Thanks a bunch!

I recently purchased a car from Santa Monica Audi and I couldnt have been more thrilled! The salesperson was easy going and pleasant to work with. There was a great selection of vehicles available and I was able to get exactly what I wanted in the price range I was looking for. I got a great deal on a great car. I would recommend this dealership to anyone.

My trunk wasn’t unlocking. Matt, a salesperson, who is not even part of the service department, went above and beyond. He greeted us and walked us to the service area. After the service guys wouldn’t even take a quick look at my car for analysis, as they were booked, Matt followed up to assist as we were walking out. He walked across the street to the car and problem solved quickly, noticing the valet button was being hit by an object in my glove box.He turned a 3 star experience into a 5 star experience and saved me a trip to my usual service center Audi Beverly Hills. Thank you so much for your genuine help Matt!!!

At the end of November, my husband and I walked into this Audi dealer primed to buy a Q5. I had called earlier to schedule a test drive. I was told to ask for Z. We purposefully dressed comfortably and down, to better our car buying negotiation. When we arrived, nearly all of the salesmen were seated in the lounge area, not working. Z came out. Did he have the car and key ready? No. We waited a few minutes. During that time, I offered my drivers license for the staff to make a copy. It didn’t happen. Z was nice enough, though he wouldn’t let us take the Q5 onto the 10 freeway a few blocks away, claiming freeway driving was not allowed for liability purposes. When we returned to the lot, Z was called away to deliver another car elsewhere. Instead of handing us to another salesman, the manager sent out a very professional man, Steve, who told us he usually told new buyers how to use the features in their new cars. Steve kindly answered all of our questions. Still, no salesman came to help us. We had our checkbook in hand, ready to buy and pay cash. We left and bought the LEXUS NX 300H instead later that day.

I recently leased a new 2017 Audi Q5. My experience at Santa Monica Audi was great. My salesperson, Ash Ali, was 100% attentive to my requests, and he located several cars for me to see and to test drive. He was very patient and never pressured me as I was making my decision. The ultimate transaction was smooth and actually very pleasant. He found the car I was looking for and offered me a great lease . I have had my prior cars serviced at Santa Monica Audi in the past, and my service advisor, Tim Bennet, has gone above and beyond to make my service visits excellent. The Audi team is the absolute best.

This place is great. I had an wonderful purchasing experience here with Derek. He is the man ! Everyone who is looking for a new Audi, just go talk to Derek ! He will give you best deal ever .

They sold me a car with one key!!! I bought a 2018 BMW M550i and after closing the deal they provided me with one key. I informed them I needed the other key and they said they will try on a best effort to get me the other key from the previous owner. After stringing me along for a few days they informed me that they couldnt track down the other key and wouldnt program another key for me. They need to take the professional step and right this wrong. I have a few friends also looking at new Audis, Ill be steering them clear of Santa Monica Audi.Update--They sent in a key via mail a few weeks later.

Man best experience I have ever had, with a dealership and that is saying a lot. My sales rep Ash was very knowledgeable, A+++ customer service, and very funny. Highly recommend you if you want a great price and enjoy your purchase only go to the Santa Monica Audi.

Ash my sales person was the best! He went out of his way and got me everything I wanted on my new Q5 and not the stuff I really didnt want, so I was so happy driving off. It was literally the best experience Ive had buying a car, thanks guys.

I would definitely recommend Santa Monica Audi! The customer service from Selena (Internet Sales Manager) and Michael (Finance Manager) was exceptional! Although I financed my vehicle with my Credit Union at 1.99% for 72 months, Audi was able to beat their Extended Warranty and Gap Insurance prices by far! Selena was very sweet, funny and responsive. She always made sure that we were comfortable, asked if we wanted water, coffee and even came to sit with me while I waited for financing to complete the process. Michael was informative and gave me some great tips too! I never felt pressured. Michael even wrote his prices down for me so I could compare them. When I returned the next day to pick up my SUV, they were finishing up with the detailing of my car and even filled up my 31 gallon gas tank!Thanks again Selena and Michael 😉

Wonderful experience with the purchase of our certified car, from Selena. . Easy and quick, right down to the finance guy, Mike. Everyone has worked there a long time, all knowledgeable, and friendly. All the inventory was top notch. GO

Easy, hassle free, professional, and amazing car buying experience. The sales team was extremely welcoming and helpful! Finance got me in and out! Best experience Ive had at a car dealership. Would not trade my car lifestyle, always been a euro car owner and these guys made it even easier to walk out with a new set of keys.

Helen was awesome. I got a great deal and the lease was so easy. I took caree of most of the process over the phone then showed up at dealership and i was literally done with the paperwork in 2 minutes. The demo of the infotainment system took longer. Great to work with Helen. I would highly recommend her.

Chris Kelly is the best service manager in town... always top notch when something is needed w service.

I have had nothing but a positive experience with service at this dealership. In fact, knowing that you can get reliable and good service makes a good case for owning an Audi in West LA.My service advisor is Ken M. and he is courteous, responsive and works hard to make sure that my car is taken care of.

I own a Q7 that I bought used from another dealer, then took it to Audi SM for service. Tim Bennett in the service department is the greatest. All in all its the best service Ive had in 20 years of owning foreign cars.

Its different when they want there money vs when your expecting something from them.. Over a month ago still no check..LIES LIES AND MORE LIES... 4/10/20.

I found the service at Audi Santa Monica to be terrific! Jake, my service adviser, was helpful and attentive. He also was quite knowledgeable and gave me good tips on how to work my bluetooth. I want to recommend Audi Santa Monicas service department to all Audi Owners. A few months ago, I advised them to develop a loaner program when the car was being serviced. Recently, I was notified that they will have it all set up in a few months. They really try to listen to their customers.

Ive been planning on buying an Audi, and my experience at Santa Monica Audi couldnt have been better. I was treated very fair, and afterwards I wanted to make sure that I praised this place for how great they are at what they do. And I’m thrilled with my new car. The perfect car for long LA commutes!

I especially enjoy working with Chris. Very knowledgeable when it comes to reviewing the Total Cost of driving a luxury car. Chris is my go-to-guy when I need to make the right decision on selecting a car.Thanks Chris and thank you Audi !

Helen, was truly amazing from start to finish.She was extremely thorough and professional. She guided me on what takes place with my lease return all the way into getting my new Audi A6Shes amazing!!

Professional, friendly service. My car is always ready on time and always cleaner than when I left it. I am very happy with this dealership.

Had a service check at 5,000 miles. Service was nice and everyone was friendly. Unfortunately the car experienced electrical problems with the rear lights stopped working while the top of my sun visor on the drivers side seat was unattached when I picked up the car. Im being charged to have these issues fixed outside of my service charge due to me waiting 1000 miles to have these issues addressed. (So that was my fault to be clear not to immediately come in).

Came here to browse and ended up leaving to get my husband to look at what I want for my anniversary gift! The overwhelming and great customer service was a bonus! On the whole a great memorable experience! Highly recommend this dealership nice friendly staff thanks!

I love my new E-Tron,Ash was great, he actually listened to what my needs were and made sure I got what I wanted. Ash was so transparent through the entire process, at no time did I feel pressured or that I was getting taken advantage off. Thank you Santa Monica Audi for putting me in the car of my dreams.