I took my car here because the buyer wanted to make sure it was in top notch condition before she initiated the purchase. It was the first time for both of us coming here and I agreed to her requests because an honest seller like myself - would never deny mechanic inspections. This pre-purchase inspection was done on a 2006 Toyota Matrix with 158k original miles. I never got a name from the guy at the front desk because there wasnt a proper greeting and/or introduction. Guy says he will hand over the CarFax paperwork once the inspection was done, yet he didnt and my buyer still got charged $145. Fast forward, when the inspection was done, guy at the front desk printed a good amount of paged repair orders of $400-$800 on such parts that werent even necessary to be replaced (before I get ahead of myself lets hit the details of todays Big Qs experience). On the repair orders, there listed front lower control arm bushings were shot/deteriorated, leaking engine oil pan gasket, leaking automatic transmission oil pan gasket, spark plugs need replacing, transmission fluid needs replacing, and my CV Axle boots were torn and leaking grease. From my experience, theres NO ISSUE with my front lower control arms since Ive RECENTLY replaced them with MOOG ones. Im not dumb like you guys thinking I dont know anything about maintaining my car. Also mentioning the leaking pan gaskets? I specifically requested them to power wash the pan and show me EXACTLY where its leaking from, he hesitated and said We charge $140 to power wash. The price literally came out of his bottoms because I doubt payments will be necessary. Is it that difficult to come clean? I know for a fact that nothings leaking underneath because I maintain my own vehicle in accordingly to manufacturers specifications. If the BAR (Bureau of Automotive Repair) was with me, the shop would be asked to shut down nonetheless for their dishonesty to their consumers. I am so blessed to have developed trust with my buyer and she accepted to join me on a trip to FIRESTONE TIRES for a second opinion. I gave Big Q my benefit of the doubt but from this day onwards, never will I recommend them to anyone due to dishonesty and a robber to their customers. After making a trip to Firestone, they concluded with me and my buyer that with the repair orders that Big Q had passed onto us, they were exceedingly false. There was nothing wrong with my lower control arm bushings nor were there excess leaks on both of my oil pans and also my CV joints were looking solid without grease leaking. Therefore in conclusion, BIG Q WAS A LET DOWN AND I WILL NEVER SET FOOT IN THERE EVER AGAIN. FIRST AND LAST TIME. If anyone needs their car serviced on a Sunday, disregard the BIG Q, and just drive to Firestone. Make sure to make an appointment because they dont accept walk-in services. I got lucky on my end because there were cancellations today so they filled me in! Safe to say I was able to sell my 2006 Toyota Matrix for a fair and reasonable price without losing hope that Ill get busted by Big Q! Have a splendid day everyone. Keep in mind that NOT ALL SHOPS CAN BE TRUSTED. Some will rob you and mess you over for who knows how much.

I always bring my car to Big Q because Joe and his crew provide consistently great service. Joe will always give it to me straight and work hard to make sure I get my car back as quickly as possible and that there are no surprises on the costs. I dont live near Big Q but the extra distance is worth it to me to have such great service that I can trust. Thanks Joe and Big Q!

So happy with these guys we came in last minute with the need to flush my turbodiesel and they were so accommodating and kind and considerate...

Joe is extremely dependable, personable and reliable. He immediately got to work on my vehicle issues when I brought it to the shop. Joe was really helpful with my brake light issue, and now Im going to have him put in new tires. Excellent customer service, his communication skills are top notch, had me feeling like he really cares about doing a good job, and for honest pay. I highly recommend the shop, especially Joe.

I have a mechanic I’m really loyal to because I have an old 1988 Dodge Ram van I’m converting into vanlife and not many mechanics know about older vans.Joe was amazing. I came in to fix my windshield wipers because my mechanic is sick from covid and Joe was really knowledgeable, friendly, and squeezed me in on my right schedule! He found an issue wrong that I knew about but was really able to explain it to me in a way so I really understood better. Plus didn’t try to jack me on price. Very honest and great work.I’ll be back and will recommend!

I got ripped off for $1500. I brought the car in for a clicking sound that it made that day. They told me that it needed a full valve job for $2800. I never heard of a valve job that expensive. When they took it apart they killed the engine compression and so then they said I needed a whole new engine. This whole ordeal lasted for 3 months as it would take weeks for me to find out what was going on. The engine was never replaced and they just kept the money. The so called owner is a joke and pathetic loser.

Joe is super nice! I went to another store to get my car inspected prior to Big Q and those guys were trying to knock me off $1700. But Joe assured me nothing is wrong with my car, and he wasnt trying to charge me for anything unnecessary. He even inspected my car without charging me anything. Friendly and professional. Will definitely go to them again in the future.

These guys were amazing! I took my van in because it was making a horrible knocking sound in the rear suspension. They fixed it on the spot and charged me zero. These guys get the most honest mechanic award!! definitely going back!

This place is absolutely wonderful. I ran over a screw and my tire went flat. I called around and everywhere was closed since it’s Sunday and luckily this place was open. I went in and within no more than 10 minutes my tire was plugged and they put it back on and filled it up with air. Really quick service very happy with this place, will start going here and highly recommend this to everyone. Also very friendly staff. Thanks guys you’re wonderful!!!

Rick was very responsive, provided an great estimate compared to other nearby shops. David from Long Beach was covering on a Sunday, but he provided great customer service. Fully upfront with the problems and costs. Had my parking brake repaired in 2 hours time!

I never write negative reviews but I feel obligated to warn people about this place. Please don’t bring your car here. I brought my car in on a Friday because it was leaking oil. They said that the timing belt was cracked and it would be done on Monday. I work Sunday-Thursday so I figured I would catch a ride on those days and take an Uber if needed. Monday rolls around and they tell me it won’t be done until Tuesday, Tuesday rolls around and they say it won’t be done until Wednesday morning. At this point I was frustrated because I was spending a lot of money on Uber and putting out my friends and co workers for rides to work but understood that things happen and had faith they were doing their best. I talked to someone on Tuesday night (I think it might have been Dan but I don’t remember) who said it would be ready by 10 am on Wednesday. I walked there in there at 10:30, no one had called me to tell me it wouldn’t be finished so I assumed it was done. When I got in there Dan told me that he found out 10 minutes ago that the “car won’t start and we don’t know why. “ My car was running just fine before I brought it in. He said he would give me a call before the end of the day and let me know what was going on. I left and had my Dad call them because I thought I might be getting the run around. They told my dad that the timing cover was put on wrong and when the car was started it damaged the engine but that I am going to end up getting a good deal because they need to do the other repairs they recommended that I couldn’t afford in order to fix their mistake. They told my dad the car would be done on Friday, making it a week since I brought it in. When Friday rolled around they told me it wouldn’t be done until Saturday, Saturday became Monday, and the car ended up not being “done” until Wednesday...a full week and a half since I brought it in. Also it was very much not done but we will get to that.When I went in on Wednesday none of the paperwork for the invoice was done so I ended up having to sit around for about 30 minutes until I rudely asked Dan if I needed to come back later. He said Joe didn’t put in any of the parts they used into their system so he had to do it. I asked if I could get a discount because it took so long and he said that I got about 5000$ worth of free work...free work that I didn’t want or ask for. He said I needed to talk to Rick so I decided to just let it go because I just wanted my car back and to not think about this place again. When I left I noticed that the brakes felt off but I thought maybe I just needed to adjust to the break job. Dan called me about 3 minutes after I left to say the brakes needed to be re-bled and not to drive to far in the car. They released the car too me too early and put me in danger with incredibly soft breaks.After I had them re bleed the brakes the check engine light came on so I took it back. Joe said the problem had nothing to do with their work so I would have to pay for the part but the labor would be free. I told him I didn’t believe this had nothing to do with their work because my check engine light wasn’t on before I brought it in. He told me he had no reason to lie and I decided to just end the phone call because I don’t want these guys anywhere near the hood of my car. He also said their mistake had lead them to rebuilding my engine so saying an engine problem isn’t their fault is nonsense. It’s been about another week and now it takes me 2-3 times to start my car and it seems like it’s about to stall out any time I start it. This was not something my car did before I brought it in. I’m going to take it to a mechanic that has 2 brain cells to rub together as soon as possible. What was supposed to be a weekend without my car has turned into an almost month long ordeal that has cost me more time and money than I can afford. I just hope that no one else goes through this with them and that whatever damage they did to my car can be reversed by a competent mechanic. I’m currently in the process of filing a complaint with the BBB

Very professional service. They’re very understanding of my situation and gave me all the help I needed. Would come back 100%!!

Theyre quick, professiona,l and clear communicators. I had some issues with my truck and Joe at Big Q took care of it.

Fixed a few things for free and if you get your repairs here you will quickly see they are great mechanics and are in it for the community. Perfect place to go and they work quick!

Robert, Herbert, Alejandro and the whole crew at Big Q are amazing. Such a pleasure to deal with really knowledgeable professionals who take pride in their work and know the meaning of customer service. They stand by their work and go above and beyond to make sure your car is in perfect shape. I had an electrical problem with my car that took a lot of effort to fix and they didnt stop until the problem was solved. I so appreciate them and they are my new go-to repair shop! Thank you!

I had the best experience at Big Q. Big Q is all about service, value, and its customers. The service advisor Herbert took care of me with hands down the best customer service I have received in my life. Herbert was a joy to talk with. He really cares about his customers and it shows through his work and service. I was in tough spot suffering a flat tire en route to my next destination, and Herbert took care of me getting me back on the road in no time. The mechanic did a fantastic job with the repair treating my car with excellent care. The whole team treated me with the utmost professionalism which made my short stay very enjoyable. Thank you Herbert and the team for taking care of me and getting me back on the road!

Perfect place to get most if not all of your mechanic needs done all in one place. If they cant do it or somewhere they know has a better price they will send you there to save money. I fully re comend going to this place for your mechanic needs you wont be disapointed!

Didnt charge for pre-purchase inspection 5/5 will use again

I randomly searched google maps for tire repairs in Santa Monica and was ABSOLUTELY DELIGHTED by my experience at bg Q. Even in the rain, the big q team serviced my passat very quickly, transparently and was very nice. The prices were extremely reasonable and he recommended a used tire even though his profit margins are higher more on the new tire. cant recommend highly enough.

Traveled across the country and stopped here with a few car issues, Joe helped me and taught me a couple things. Best service possible comes from the men who work at this establishment 🙏🏼👍🏼🇺🇸

Really great, trustworthy guys.Prior to finding this shop, I had been incredibly frustrated with my past 10+ auto-repair experiences. Im a female college student in my early-twenties, and Im constantly overcharged (or spoken down to) by mechanics. But Erick, Herbert and Martín were so helpful in diagnosing all of the issues with my car. Even more importantly, they were respectful and AMAZING at also helping me to find solutions. They made sure all of the details were covered - from the fluids down to the windshield wipers.Their prices were fair, and I can tell that they really put in the effort to make sure that my car was safe for me - which I appreciated more than anything.As a girl, its hard to find mechanics I can trust - but its hard not to trust these guys. I just moved to Santa Monica this month, and Im so happy I found this place from the onset. Ill definitely be coming back again.

Tevin Tasher is a real gem! Our car battery died and he went out of his way to come jump start us. He was super fast and so nice. Definitely go call them if you are in a pinch.

When I first brought my BMW x3 in on Sunday to have my starter replaced, I did not have a good experience. I received my car back later that day when they closed with ALL of the dashboard lights on when there were not on before, the engine leaking oil and shaking, the RPMs going up without my foot on the gas, and the list goes on. The manager assured me that the car just needed a few days to reset itself. Well I took his word for it and drove home that night. The next day, Monday, I go to start up my car and now it wont even turn on. This was a stressful nightmare.I called back on Tuesday when Dave and Herb were working. Dave was one of the most confident, nicest, friendliest, most professional, stress relieving mechanics that Ive dealt with. He assured me everything was going to be okay, had my faulty car towed back to their shop, fixed back up to 100%, and back to me within a couple hours.5 star for Dave & Herb but I could not give it a perfect 5 star because of the original experience I had with another crew there. I will be going back to Dave & Herb though.

Honest, thorough and trustworthy. Always try to make it work out for the client. Thanks guys!

Excellent service and fair prices. Their mechanics and managers are awesome! Very friendly and helpful.

Im a long-time customer of Big Q Auto Repair on Lincoln in Santa Monica. Ive had them work on my Infiniti G35, my Nissan Frontier and my Ford 150. Theyve done excellent work on all of my vehicles and their prices are reasonable. The current manager, Robert, is knowledgeable and friendly. This month I needed new tires and and a brake job, but didnt have the funds necessary at the time. They suggested using SNAP financing, which allowed me to get my car fixed and then pay it off interest-free within 90 days. It worked for me!

These guys are the best. Fair and honest. Twice they looked at my car, did a little work, but found nothing major. Then charged me a hand shake. Amazing service.

Erick was so helpful when I came in for an oil change, I explained a few minor problems I was having with my car, and he recommended some honest repairs that I would benefit from. George was super friendly too and fixed my air conditioner quickly after I showed him a loose wire. As a young woman, I never look forward to going to the mechanic, but they both made me feel comfortable and didnt pressure me at all. I will definitely be back!

Great guys helped me by patching 2 of my tires answered other questions I had awesome customer service will go to them for any car service

Excellent service & prices. As a local shop close to my home & my work, your team has always made me feel extremely comfortable taking my vehicle to Big Q for service. I dont have to worry about being ripped off, and the service time is always much quicker than anticipated. Thanks guys!

Just got my car looked at Big Q the guys were hospitable, honest and efficient...But most importantly they did great work. Go see these guys, you wont be disappointed. Highly recommended! AAA+++

I always go back to these guys, they are so kind and patient. On numerous occasions they have taken me to the garage to teach me about whats going on with my car, which is such a far cry from most mechanics who assume women are stupid and try to rip me off. They dont try to up sell me anything, just give me all the facts and let me decide on my own. Its refreshing to deal with such nice consistent human beings, I highly recommend this place.

Herbert is the friendliest, best mechanic I have ever met. My car broke down on a Sunday, and stayed late to help me. He is incredibly knowledgeable, transparent and fairly priced. Couldnt have asked for better customer service.

So happy with the service at Big Q. They went above and beyond and worked late to get my f150 in safe condition for a long road trip

Super honest team, and they do great work. I’ve referred a few people here

Great body shop! They fixed up my mustang and went the extra mile to get parts the same day to make sure i had a quality automobile. Fantastic place, honest and good labor.

The best customer service I have ever received. The prices and work are great and Harry the manager is amazing. I highly recommend Big Qs.

Herbert and Mike the mechanic were cordial. I came in for a complimentary brake inspection, and they showed me the brake pads on my car, informing me that I still have a good amount left on the pads. They were honest. They also took the time to explain how the parts work. Mike also showed me how he measured the brake rotor thickness using a digital caliper. Its a busy place, but they have free Wi-Fi so you can work on your laptop or tablet while you wait.

The replaced the coils on our Honda recently and they were pretty easy to deal with. We took our care in and luckily they already had the parts to make the installation. They had the car in and out within a couple of hours and the car works great now.

My experience with big q was a nightmare! I took my car there for an oil leak, $950 later i drove to the vets ro pick up my dog. When i tried to start the car to go home the car was dead! When i called them they said too bad, we didnt do it & we are closing, good luck!

I always go back to these guys, they are so kind and patient. They go above and beyond. On top of that, they dont over price or needlessly up sell like every other mechanic Ive tried.

Customer service here is on par to some of the nicest RESTAURANTS Ive been to. They go above and beyond. On top of that, they dont over price or needlessly up sell like every other mechanic Ive tried. A girl came in for an oil change/ tire rotation while I was waiting. They rotated her tires and checked her oil, told her she had synthetic and still another 2,000 miles before she needed a change. Didnt take a dime from her. In my case, another mechanic quoted me $940 to change the fuel pump (AC Delco) on a 2000 Tahoe. I brought it here instead (thanks to their reviews), and they said changing the spark plugs ($240) might fix the problem. It didnt, so they changed the fuel pump (also AC Delco) and charged me $600 for EVERYTHING (including spark plugs). And get this- between changing the plugs and the pump, they gave me my car, told me to drive it a day to make sure the pump needs to be fixed, and wouldnt charge me for the plugs until we knew for sure! These guys are like something out of an automobile fairytale in every good way I can imagine. Give them a try.

Honest guys doing honest work at reasonable prices AND in a timely manner. Very pleased!

They have great service and they are very honest, when there is a problem I never hesitate to take there word for it. They really dont let you done at all

Not much of a surprise. an auto shop off a major highway. avoid it. theyll figure out how to charge you for things you dont really need. why? why not? rent is high and, if you dont like it, theres 20 customers behind you looking for service happy to get ripped off.consider the fake reviews below from deleted accounts used to artificially bolster instant ratings.

I just brought my civic in for a oil change and tire rotation it was 26 bucks for everything and they did it in under 45 minutes having not called ahead. They were extremely cool and very personable I would highly recommend them if you are in Marina del Rey or even Santa Monica.

Outstanding help. Guillermo the mgr. Is very professional.VERY experienced, cares alot about the customers needs. Fair prices. Theres a decent waitting room with great Keurig making coffee. A big screen t.v. a decent fan. And Mac Donalds across the street n Mexican food down the street. Enterprise rent A car in the same center as Big Q Auto. Great location.

I trusted these guys for 2 years with my car, and they were great, until I had major repairs to do. Im waiting on Rick J to help me resolve the issues. I will update this review once I have some resolution to this.

These guys are great !! Holiday weekend and my usual place closed these guys were fast and nice !

Excellent service!! Excellent prices!!

Did a diagnostic for free and recommended a great mechanic to do the maintenance I needed.

Accommodated me when very busy, helpful, nice

These guys are great they know how to care our famliy! Thanks Rick!

SAVED ME $290.00 FOR SERVICE ON MY fiatCompared to dealers quote! THANK u Michael!

Great service. Found a nail in my tire immediately and patched it.

Ive been coming to this place for years. At first it was just for an oil change, but they treated me so well that I came back with more work. Years later and many more visits to show for it, they are now my auto shop, and Ill keep coming back.

Worst customer service. Terrible mechanics. You bring your vehicle there for minor repair and you wont get it back for months. Never going back here again. Full on scam artists.

Awesome people there great prices

Friendly service. Priced well.

Watch out! And the fake reviews!!They will charge you for the wrong unnecessary repair without proper diagnostics and refuse to correct their mistake. I was charged $980 for an over drive light repair and no electrical repair was done.. Watch out for Harry and Moe.

Great,fast service. Coming back for oil changes

Just run the other way

Outstanding

It is an excellent place I recommend it there are good mechanics and very honest people good shop good peoples