I bought a 2018 Honda Accord from Jim Garcia back in May. He made the process so easy and clear, the dealership didn’t try to push me or hide any information.The sales side of the dealership is honest and very kind.I have been a little let down on the service side though. I’ve brought two of my Honda’s to them and my cars haven’t received the attention to detail I would like. But they always make it right, which I appreciate.I would absolutely recommend this dealership, the hiccups seem to be few and far between and not indicative of the business as a whole.Thank you for the beautiful car Jim!

I ordered my Forester the end of July. Lenny kept me informed by text and phone every step of the way as did Subaru corporate. My car arrived earlier than quoted which is amazing right now.Everyone was nice and the experience was great. Dont buy overpriced used cars or pay above MSRP at other dealerships or online. Just order exactly what you want and yes there is waiting right now but you wont get fleeced. You pay the normal price of the car. I was very pleased.

Staff was courteous and knowledgeable. Service was prompt and accurate.Location fairly easy to get-to.Facility spacious and CLEAN.I’d be tempted to come back and see what else they can do for my car, beyond basic needs.

I would like to thank Lenny for helping me purchase my vehicle, ordered it last July. While waiting, he answered all my questions and kept me updated. The transaction went smoothly because Lenny had prepared all the paperwork needed beforehand. Great customer service!

Humbled and appreciate of this dealership from its front line employees to its superb management. Our Honda 2016 Civic needed service and it was done superbly with care and professionalism. The Service Representative Selena González was exceptional. She went above and beyond. I highly recommend this dealership. If I buy another Honda or Subaru in the future or need service done this is the place I will come.

Great experience every time I go here. Needed a repair at the last visit and they even helped advise me on how to file insurance.

Good communication at the appointment setting, then the reminder message and then the day of service. Well done, thank you!

Thanks for the friendly and professional service. I was pleased with the good value as well.

Bought my first Honda in 2018 at this dealership and am a loyal customer for life. Outstanding customer service from the sales department all the way to their hard working service department. Whenever I have brought my car in for an oil change or maintenance their service department has never made me feel pressured to get any unnecessary work done to pad the bill. They are always upfront about the cost of the service and go out of their way to see if there is a coupon that can be applied. The waiting area is super clean and comfortable and easy to relax in.

Óscar and Dan were absolutely amazing. Great customer service! Oscar made sure to get me into the car I wanted. Have never been more pleased with a dealership like this one. Definitely recommend!

Shout out to my sales rep., Dan Chavez, for the exceptional service. Dan went above and beyond to get me the car I wanted, took great care to explain all of options available and the features of the car I purchased, promptly responded to all my questions, and personally delivered my vehicle. Couldnt be happier with my purchase and the overall experience. Everyone I worked with at Honda of Santa Fe was knowledgeable and professional. Highly recommend!

My advice, if you get the chance, work with Mark! I think he has found his calling. For some of us it is hard to trust a car sales person. In the past I felt like I needed to walk into the dealership with my armor on, ready to fight. My experience with Mark was completely different. He is a good listener and was easy to talk with about my desires and concerns. I genuinely felt he cared and wanted me to get the best car for my needs. I never felt manipulated or that he was desperate to make a sale. I feel like he did what he could to help me make the right purchase. I enjoyed spending time with him. He is a good conversationalist too. I dont know what the other sales people are like, but I can say this, if you want a Honda, ask for Mark, and have some fun.

I bought a car yesterday and the experience was great. Customer service was exceptional. Im in love with my new car.

I’ve always had a great experience at Honda. I bought a used ban from somewhere else but take it to the dealer for servicing. It’s always been great. Very efficient and professional.

The gentleman was very nice and got me in right away to program my car with my key. Im happy with what he did. Good job very well done!

Subaru service at Santa Fe is tops for assurance, quality, courtesy, and timeliness of service. The service technicians take time to explain the problem clearly, the service director Ted Nimes is exceptional in his attention to customers and constantly busy on the floor with customers and in the garage with employees ensuring smooth and timely progress. The facilities are clean and comfortable. Even the onslaught of Covid hasn’t slowed them down. Everyone is masked and a customer should feel safe interacting and waiting in the facility. 👍👍 😊

Yes, Celina was not only helpful, she explained to me in detail what was happening with my car and how it worked. She explained that if there were no lights coming on, chances were the engine was okay but Honda would run diagnostics to be sure and that there would be no charge. I felt like I was the only customer and I wasnt the place was packed. However, that is how Celina made us all feel, very important. I really, really appreciated that and in particular yesterday, so a double 10 to Celina. Thank you Honda and thank you Celina.

Hi everyone. I normally do not write reviews, however, Mark Bates and Dominic in finance needs recognition. I scheduled an appointment with Mark and did not expect to drive home with a brand new CRV. My son and I are very excited and blessed to be in such a beautiful and safe car.Dominic in finance was friendly and completely a joy to work with . My 9 years old son was with me and he knew actually how to entertain my son and made the whole process flatness.Thank you so much Mark and Dominic!

Just bought my first car here with Gregory. He found me the car that fit my needs on spot and Im super happy with it! Everyone else I saw during the purchase process was super nice as well.

I was helped by Jeanette and Adrian who were very helpful and answered all my questions and had great customer service making it a great experience! And June who went out of his way to help the process be quicker and smoother. Would definitely recommend.

Only issue I had with Honda about this service experience was that after parts were ordered and our C-RV was brought into the shop, it was discovered that another part was necessary. We ordered it, paid for it and told we would hear from Honda when the part came in. The call wasn’t ever received, but we dropped into the shop after a few days and learned the part was in and scheduled the repair. Best of all, Honda made a loaner car available to us for the six hours it took them to get to and finish the repair. 4.5 stars out of five!

Honda of Santa Fe Service Center provides excellent and timely services. They are thorough about ensuring your vehicle is safe and serviced by the book. They also do a great job at explaining the extent of the services you need and/or have requested.

I just purchased my 2021 Passport EXL-AWD and had a REALLY GREAT experience. I highly recommend the salesperson I worked with, Gregory Ryan. He is extremely knowledgeable and professional. He spent a lot of time with me over multiple visits to answer my many questions. I never felt pressured and I never heard the worn sales pitch lines that customers can be subjected to. When I made my final decision on the exact configuration I wanted, he was able to do a dealer trade so that I could get the color I wanted. He also helped me look at and decide on some accessories to make the car big-dog and road-trip ready. I never had fun buying a car before now. I highly recommend Gregory and Honda of Santa Fe.

Greeted by technician promptly. The service experience took only 40 minutes, technician promised 45. Great!

Service dept is always great, sales I no longer trust(after 3 vehicles).

The button on my shifter broke and I called Honda of Santa Fe. They told me it was a recall issue and to just bring it in. I dropped off the car and they quoted me an hour and a half. And then, less than an hour later, they called and said my car was ready. When I went to pick it up I didn’t recognize my car, because they had washed it! Really great, friendly, helpful service. Very glad I bought my car from them.

Amazing friendly staff! Helped me with all my needs, will definitely be going there for any future vehicles I need.

I just made my first visit to Honda of Santa Fe. I thought I had made an appointment online, but for some reason it had not gone through. When I arrived and realized this, I was afraid I was going to have to come back another time. But they fit me in and I was back on the road within the hour. Thanks for the great customer service!

This Honda dealership was a reminder of how awesome that brand/Honda really is and how they treat their cosumers. My Honda Pilot was taken care of just like Kansas. N.SingletonLenexa, kansas. Honda of olathe, Ks.

Great parts and service department. Sales team sucks, walked around the lot and around the dealership looking at vehicles for nearly and hour and was never approached by a member of the team even though I was stage only customer attempting to make a purchase. A car pulled up with two older white gentleman and the salesman ignored me and helped them immediately. Very off-putting for serious buyers, don’t appreciate the discrimination based on my age and skin color.

Honda Santa Fe and their service department were extremely responsive, despite our last-minute emergency repair. For travelers on the road who encounter emergency issues, this is a reliable place to bring in your auto. Our thanks to everyone at Honda Santa Fe!

I never knew buying a car could be so pleasant and fun! I just purchased a used Ford Escape, and I couldnt be happier with the experience. Working with Gregory Ryan I felt I was in good hands the whole time. He never used any sales pitches or pressure, simply offered a great price and went above and beyond in his desire to be of service. From start to finish, Gregory and the staff were wonderful, and I felt so at ease. I will definitely return for any future purchases and highly recommend Gregory and the whole team at Honda of Santa Fe.

Great staff very friendly and knowledgeable would recommend to any Honda owner

The service was great and the job was completed in timely fashion.

I bought my 2019 Honda here and it’s been a great experience. My maintenance appointments are professional and easy, and I love the car!

Subaru team always gets the job done and more. Been going and still going to them for 5years. Your car will always be safe because your safety is their main concern. Thank you as always guys!

I have lived in Santa Fe for almost 3 years and always get the best from Honda of Santa Fe.

I booked an appointment with the service department online last week to fix my A/C. Upon arrival I was told that there is something wrong with there online booking and that they couldnt see me today or anytime in the next three weeks. This was unfortunate and I could see that they were clearly overwhelmed. But instead of helping me figure out a solution they tried to bulls**t me. I was told that even though I got a text verifying my appointment I should have called them in person to verifymy appointment as if I should have know that the online booking system had a problem. How am I suppose to know that their online system is not working. If that is the case please take the system down and fix it, or call people that booked online to notify them of the situation.Never-the-less, I needed this fixed as I am driving to Utah this weekend and I seriously would like my A/C fixed given the current heat wave. I asked if I could take the car someplace else and even pay for the repair myself, but was told that it would void my warranty and basically my only option with them was to wait three weeks. I spent the next 10 mins trying to get the service department to help me find someone I could talk to about making an exception such that I can go a third party to get my A/C fix (since they cant even do it in a timely manner). I was told no, no one can help me. Then I was told that I should have booked my appointment far in advance (as if I should have known that they are dealing with such long delays).Honestly, if the online booking is causing problems for you, then apologize, move on, and help me find a solution. Please dont try to blame the customer for problems on your end. It was very clear that the front desk at the service department did not want to help me with my problem.At some point, someone told me to just call the Honda dealerships in ABQ and see if they could help me. After leaving the service department I called Garcia Honda and booked an appointment the next day (I even verified that I had an appointment because apparently that is a thing now). Hopefully they will be more helpful than Honda of Santa Fe.

Great customer service and quick turnaround time! Honda of Santa Fe feels like your home town dealership with world class technology!

I had a seamless, no pressure experience buying my used Subaru Outback. Jim Garcia and David in Finance went above and beyond to help me purchase the car I wanted. I couldnt be more happy and will be back in the future. Thank you Jim and David for a good buying experience. I am looking forward to an equally exceptional owners experience.

Mark was great! He was very professional, knowledgeable and nice. He made the whole experience pleasant and smooth. I highly recommend going and seeing him if you are in search of a car.

Very helpful and nice. Expected time was spot on! They even washed my car for me. Hot day…pulled my car the front left the air on for me!

I came from Pagosa Springs, CO for my service. Guillermo was super helpful and professional!

I always receive great service at Honda in Santa Fe. Selena especially always makes sure that I am well taken care of . Besides the great service at the front desk, the technicians are first rate and my car purrs like a kitten when they’re through . Thank you Honda of Santa Fe .

We were recently there for more than an hour and 5 team members on the showroom floor were having full conversations with each other for a minimum of 20 minutes each in the public area. Some with no masks in sight, others had them hanging from their ears and chins. When we addressed our concern with our salesperson he immediately went to the manager and nothing changed. We were forced to be outside on a very cold and blustery day with our young child with limited capacity to wear a mask and understanding of Covid while we waited to finish our transaction. Everyone at their sister Subaru dealership next door were extremely helpful and compliant. It was sad to see their complete lack of care and concern for their customers.

Jim Garcia threw a child tantrum after he realized he couldnt control me like other people. Guy was extremely unhelpful beforehand, I tried being nice and he was clearly not wanting anything to do with me when I was asking simple questions on a vehicle.

Made my appointment, they were ready and got my car finished and washed in 45 minutes or less! I had an oil change, transmission fluids replaced and tires rotated! Plus they did all the other checks such as brakes, tire tread, and basically a car “physical”. I was extremely pleased with my experience today.

Great place. Great people fair and honest

Exceptional service and amazing technician as well as the front people.

Had a great experience buying 2021 Ridgeline with Jim,Kyle, and David. Love my new truck! After shopping for trucks, wanting a smaller truck I could sit in like a chair rather than a beach chair, I found it with the Ridgeline. Drives like a very sporty car but has what is needed to get the job done.

The crew at Honda worked hard to get this visitor to Santa Fe back on the road as soon as possible after rodents ate my AC system. TY.

While my 2020 Subaru Crosstrek was being serviced I traded it in on a 2021 Honda Ridgeline Sport. Rick Romero did a fine job of helping me accessorize the truck without difficulty and he shepherded the deal through smoothly and efficiently. Well done!

It was quick and stress free. Mark was awesome and knowledgeable.

Prompt and Professional Service Im very happy.

Amazing personal service from everyone at this dealership from reception, service, sales (Adrian) and finance (Paul)! Thanks so much everyone!

I came in for quick oil change and got treated right. I highly recommend them.

Gregory Ryan made our car buying experience excellent yet, easy. Prior to purchase he followed up with us, kept us updated and informed, answered questions, & even measured the vehicle. He was patient from start to finish. He goes above and beyond for the customers. He was knowledgeable about the vehicle ins and out. He showed us how to operate the safety features in the vehicle. We have never had a salesman as thorough as Greg. Greg has called since vehicle purchase to follow up. He is a gem and I hope Honda does not let him go anywhere. Thanks Greg for the delightful experience!!#goseegreg

These people are efficient and donn’t try to sell you what you don’t need. Much appreciated!

It has been 14 years since I purchased a vehicle. My 2007 Honda CRV has been faithful and dependable but it was time to let go. I chose to lease this time. Leasing is a new experience for me. Oscar Nunez, who was my Sales and Leasing Consultant, as well as Daron, who took care of my financing documents, were both extremely patient, professional, and knowledgable. So pleased, in spite of my perhaps silly questions, with their expertise.

Purchased a CR-V from Honda, Justin Grisham was the sale person. He was very helpful and very friendly. I was particularly impressed by the way he carefully explained the features of the vehicle. I also got a great price on the car.

It was the easiest and flawless car purchasing for me. I saw the car, talked on the phone with Jeanette Rodriguez about the price and the trade. Next day when I arrive at the dealership, everything was done properly and seamlessly. I just paid and drove back home in my new car.Thank you Jeanette for making the transaction so pleasant and stress free.

I was very pleased with the basic service, it was done in good time, reviewed the vehicle check list efficiently and the car was washed. Thanks to Ivan, and all service personnel.

Excellent on time service!Car wash was a nice touch!

Took my somewhat older car in and they were able to help me the work done. Very professional and helpful.

I honestly look forward to getting my Honda Pilot serviced here, especially when Ivan is in charge. He is so good at explaining what was & needs to be done & why. I have never felt they were trying to get me to spend more money than I have to. In fact he explains to me what can wait, for how long & why. Yesterday I was about to drive off after a late Saturday afternoon appointment when I decided to replace that rear wiper blade after all. I went back in, & Ivan cheerfully got one from Parts & while I paid for the part, he went to the car & quickly put it on himself. No big deal. They even give you a complementary wash so they deliver your car to you clean. I swear it drives better afterwards. :)

Good place to have my car serviced.

I went there for a recall and an oil change. The staff were great. Excellent customer service. High attention to detail. Great listeners. It was easy to get an appointment for a recall within 5 business days. The recall was handled quickly. The scheduled maintenance was performed well. They could have up-sold me additional services if they had tried a little harder to sell some of the required services identified on the multipoint inspection and some other items they didn’t identify. Maybe they just aren’t aggressive enough. In some ways it’s nice that they don’t aggressively up-sell. However, I would have authorized some of the services if they had advocated a little. The vehicle required a rear wiper. It requires new front struts. It requires all 3 drive belts. It has a leaking oil pan gasket. It requires new rear brakes.

I had a great experience buying a car here. First rate service department.

Local dealer at Santa Fe, took our 01 Honda Civic EX in for yet another SRS issue. As always everyone was friendly and cordial, the waiting area and showroom was clean, cool, and welcoming. The wait was just a little longer than advised, I appreciated the courtesy and good will of the service department and representative. In the past the service, parts, and employees have been great.

Clean organized and faster than in other locations! The staff was very welcoming and informative with what the issues are. In addition they showed knowledge and experience. I even went without an appointment! I really appreciate this kind of service when its simple direct and solved without problems.

I worked directly with Don. I was very happy with his Customer service and response time. Don was very pleasant, very communicative and easy to work with. Excellent guy and what a pleasure to work with.

Very good serviceGood communication, polite staff

Great service department!

Excellent service! Some of the auto service work is pricey but the customer service is great and my Honda Civic is running awesome

I have a Honda santa fe 83 000 miles carried to dealer 2 times now using a qt of oil every 800 to 1000 miles have a worenty the dont wont to do s--t worenty isnt worth the paper it is wreton on forget the worenty it no good looks like a law suit

Everything was handled efficiently and done with excellence from start to finish. These are very professional staff who go out of their way to make what I needed happen. Thank you for the great work!!

Great service team from phone to the garage. I highly recommend Honda of Santa Fe, they serviced my Acura TLX. I was surprised how fast it was done!

I want to say that Every time I have taken my car to subaru they have been really kind and cordial to me. They have been good at explaining things as well. I have never felt forced Or pressured to have any extra work done on my car. And the guys at work the front desk are so helpful And respectful.

I want to thank Jeanette Rodriguez and the entire Honda team! Everyone was extremely helpful through our buying experience and we love our new 2021 Honda Accord Touring.

The salesman that helped me was awesome. Buying parts is painless. However, waiting 2 hours for an oil change and tire rotation is not awesome. I was told this would take an hour. Just be prepared to wait a LONG time if you get a service done here. They were great with everything else though.

Excellent service Honda staff! I appreciate your professionalism and excellent customer care.

Excellent service with professional and courteous personnel.

Great car dealership. Mark Bates is a professional and helpful salesman.

Everyone who helped me was wonderful and made it a great experience. Very professional and answered all my questions I had. The wait was not bad at all. They said it will take an hour and a half and it was just under an hour. Will definitely be going again.

Fast, friendly professional service

I gave a weeks notice I was coming to look at a specific vehicle. The car brought out was dirty, sitting in a dirt field for 2 months. Wondered why they hadnt bothered to wash it, as they had plenty of time to do so. The salesman was friendly and knew his cars, but neglected to inform me the honda hybrid CRV does not come with a spare tire. Deal breaker for me.

Employees did a great job and they treated me well.

Excellent, fast, friendly, competent service!

Had an oil change and tire rotation today. Staff was courteous and efficient. Facility provided Covid safe waiting room conditions. I was well treated and felt safe visiting Honda of Santa Fe

I had a great experience buying a vehicle.... Much Appreciation & Thank You to Jeanette Rodriguez for making our shopping experience a pleasant one. Her customer service was the best!

I had to have some recall work performed and I live an hour away. Santa Fe Honda was very flexible working around my schedule. They also gave me a courtesy car to use overnight while the work was performed. Everyone I had contact with were very professional and helpful.

I made an appointment online for an oil change and tire rotation, arrived a little early and they took care of my car right away. Quick service and peace of mind, and they even washed the car before bringing it around. Definitely recommend.

The customer service was great, I was able to get the parts I needed ordered quickly, and even paid online. In the store the workers were all very respectful and helpful. The only problem was it took 6 hours for my parts to be installed. Similar parts took less than 2 hours in Albuquerque.

From the time we arrived to look at Hondas, everyone was helpful. Jeanette Rodriguez spent the most time, and after we bought the car, she continued to answer our questions about controls, financing, and license plates. No one pressured us, but everyone gladly addressed our concerns.

Eric in Honda parts always goes above and beyond. His customer service is the best. I really appreciate all he does

My Subaru Outback is 2 years old and I still take it to Honda/Subaru of Santa Fe. They provide excellent service EVERY visit! Thank you!

I was there for an airbag replacement. I was out in less than an hour. Good job.

Had my van towed in for transmission leak. ( To my surprise) while still filling out work order, they are driving my van around before knowing problem. They then tell me I burnt up transmission. If that was true, how then were they able to drive van. Good luck with your service. Couldnt be first time this happened.

As I walked in, the service constant, Ivan took no time to greet and took care of me. I was very impressed with the service he provided

The service staff is professional, they keep you apprised of your repair and get you on the road in a reasonable amount of time. The waiting area is clean and there is fresh coffee to enjoy while you wait.