My second cross country move with them and i continue to be impressed. Good equipment at good prices. Helpful and happy employees. Everything worked. 10/10.
AVOID AT ALL COSTS! Do you need a truck rental? Do you have somewhere to be? Do you have people all lined up to help you? Do you have a schedule to keep? RUN AWAY from Penske! I reserved a truck 5 days in advance that had a hydraulic lift gate (moving something heavy). My husband shows up and NOBODY was there. It was lunch time. He waited 45 minutes for this employee to get back from his lunch break only to tell him he didn’t have the truck we reserved. So he told my husband he’ll call around to see if anyone else has one. Oops someone calls the Penske office. So now my husband is waiting 20 minutes for this lame employee to schedule SOMEONE ELSES reservation for 4 days later. Ok finally he’s off the phone… we need a truck, we have people waiting for us. Oops, another phone call to Penske. 10 minutes later, he’s off the phone. He FINALLY finds a truck with a hydraulic lift gate that’s an additional 30 minutes further away than where we are going.I love Seinfeld. Great show. But living a Seinfeld episode is extremely annoying.RUN AWAY FROM PENSKE! DON’T LOOK BACK! Just run. Run Forrest, Run!
Great prices and one way! But they told us we could drop the truck off anytime on Monday, but then the other Penske location called us and said we were supposed to drop it off early in the morning.. But in the end, it all worked out great!
After the end, you need to pay more money, No one solves the problem. not good 👎
We’ve been doing business with the Penske crew since the origin of our company. Super competitive prices, location is convenient, and friendly staff.Tonia is a Rockstar she is in the service department and we can’t thank her enough for all of the help thus far. She’s been a gem when we’ve had situations where we’ve been in a pinch and she helped us effortlessly.Chris in sales has dealt with our maintenance program and other truck needs.And we know we can always give Miguel a call on truck rental side to provide us with the best rates they can give us for a truck that fits our needs.Again, top to bottom, staff is super helpful. Looking forward to future business with the whole team.
Andrew the front desk Manger was super helpful!!! He immediately went to my truck in his nice clothes and checked out the problem bending down touching the floor...I highly respect him for being assertive and concerned!!! I am happy my truck is in his hands thank you Penske for your great choice of hiring such an incredibly competent individual! Thank you Andrew!!!!!!
Very good service 👍
Miguel, did a great job helping us get the right truck for the job. Friendly service highly recommended!!
Well let me try and understand this I am here at Penske 2000 Wilshire Blvd. in Santa Ana I am having an emergency the kid inside that is working now and the office opens the door and says he’ll be back in 20 minutes he is at lunch I told him it was an emergency that I need to hurry and rent a truck that if he would be so kind and put his lunch on hold and rent me a truck and he replied like I said I’ll be back after lunch very very disappointed at this location and I’ve always been a Penske customer . they close at 3 o’clock. They should have another person 😡
Had the truck we had reserved. Thank you !
Ironing our some issues I had from moving my stuff and car from Huntington Beach ca to Tampa Florida a retired army soldier who now works for penske has put in some serious effort to make things right and I’m impressed by penske after speaking with this man 👍👍
Great vehicle and friendly staff!
Convenient place to rent trucks. Not easy to find but they have a large fleet of trucks for rentals.
I will when I have one, normally i only write a comment when theres something wrong but if nothing is wrong just the stars are good for me
I like that you just pull up to the gas pump and they take care of the rest.
Very helpful....
Service was really quick but at the end they took care of us.
I stop by at this location for the first time. I had a wonderful talk with Mr. Kyle Bond. He answered all of my questions in detail.
All you need for rental come here ..very friendly and fast..and clean
I called the Santa Ana Penske office to reserve a truck. Was told that because it was late in the month the day rate was a bit higher - $49.99 instead of the advertised $29.99. When I balked the fellow I was talking to started to negotiate - No thank you. I went to U-Haul and their rate was exactly as advertised, didnt fluctuate with the time of the month, and I didnt feel like my time was being wasted.
I have to run trucks regular for hauling large for my business best price and service in the rent a truck
Good experience you can get the tab on credit if you can’t afford to pay the full amount
Need a Truck. Give them a call
Douglas Door Repair service the entry door to keep from slamming when closing friendly people great service
Great Service! Ask for Daisy the Manager! You Rock Big Boss!
Always available when we need a truck.
They will try their best to get you the truck you need
Nice facility... Terrible signage, not enough staff.
Fast quick service
Super easy to deal with.
Good place for a quick rental
Awesome quick service
Great customer service
Good service
Not bad but rude staffing
Very professional and helpful
Nice trucks
They have disel service
Quick service
A great experience