Love this location, been attending daily for years. The staff is super friendly and engaging. The community of members who attend in the evening are all super friendly and are willing to share machines at peak times. The general manager Isabella is also very welcoming and does a great job of responding to members questions or concerns. I have also had several friends sign up due to Isabellas welcoming and positive personality alone, great work!

I’m membership for almost three years, I always make my payment in cash, but in the last 4 months I have had many problems because of this, the person in charge of receiving the payments !! named Isabella !! It requires me that I pay cash, I must do it before my payment date, that if I do it on the 27th, which is my date to pay, it would be taken as late, and that I pay $ 5 dollars fee, that I should do it at least 4 or 5 days before, in addition to this, he demanded it of me screaming, raising his voice against me, that made me feel frustrated. But I felt more frustrated when I called the corporation and the person who attended me did not give an importance to my claim and did not give me any solution, and due to the rules of this person in charge they are charging me $ 10 dollars in my monthly payment, this is frustrating . When you expect to have support as a client, but on the contrary, they give you back in the main administration of this club

Gym is not over crowded - they have a personal trainer program that sounds very interesting. Currently considering fitting it in my budget. Mike the trainer is a very good communicator and focuses on meeting your personal goals.

This LA has amazing energy!!! great environment and very welcoming!!! the equipment is clean & upkept. the manager and team members are wonderful!!! i love coming to this LA, you should stop by.

I love how big this location is and the variety of equipment. You don’t have to wait too long [if at all] to use machines you need but a lot of the equipment is old rusty and dirty. The restroom needs upgrading also.

Awesome place. Immaculately clean. Staff is super friendly and professional. Isabella, the Manager, was very helpfyl and listened to all my needs. Was very happy to re-up with them

Just got my membership today and love it, its got all the machines I like to use and wasnt over crowded

I see why they dont even have four stars. Kids club is always closed. Definitely the sorriest LA Fitness in the area.

The pool here is absolutely disgusting. It’s not cycling and filtering the water so there is a lot debris in it. I could only put in 500 yards before deciding it’s not worth sticking around to catch something that will require a lot of antibiotics.

Amazing gym!! Ive always loved la fitness lol great equipment and people

Very rude behavior of trainer TYRA. I don’t know how people are taking personal training sessions with her.. being a Personal Trainer one should have patience to talk to opposite person, which Tyra doesn’t even have that. Ms.Tyra stop yelling at people and try doing meditation. That will help you. Left the gym with UNFINISHED WORKOUT.Imp FYI - everything apart, Manager (sorry I missed asking his name) was so kind and the way he explained was so nice.

I was about to sign up, one trial it was enough for me. I almost left without even finish.The equipment is rusted, squeaking not smooth at all!Its the closest gym to my house. And trust me Ill drive 15-20 min to go somewhere else.

Good staff. Good location. Good music

This gym has very old cardio equipment. They are rusted and held together by blue duct tapes on atleast 4 machines as of this morning. The stretching area does not have enough mats even though there is room making it impossible for more than 3 people to stretch at any given time.

I signed up about 3 months ago at the Mt. Vernon location. I rotate between this location and Mt. Vernon gym. Sandy Springs gym is not clean. It is disgusting and disappointing. The carpet is old and smells! I make sure to wipe down machines/weights before working out. But the carpet makes the gym smell bad. The sauna has metal nails sticking out of the wood so you get burned. I contact corporate and they replaced with the same metal nails and the new wood has a rough textured thats scratches your back and arms! This is insane! A hot sauna should not have metal nails. On top of that lately the temperature in the sauna has been so hot that your bare skin burns to the touch. Thats too HOT. It has never been that temperature. Im reaching out to corporate once more to see if this is resolved. I would go to the other LA Fitness but there sauna has been out for 2 weeks👎 but they have the proper fixing of a hot sauna

Joined LA Fitness about a year ago. The gym itself is clean and is very nice. The staff for the most part are friendly and the trainers for the most part are friendly. LGBT 🏳️‍🌈 friendly which is a huge plus for me. Marquis is absolutely fantastic as a trainer. The people that frequent the gym are great too.Had a negative experience with the contractual side of LA Fitness’ personal training programs, which are a complete hustle. I joined new to the gym and wanted to learn to work out, and it accomplished that while my shop was at reduced hours...Now though, with the availability of the trainers vs my busy schedule it’s just not working out too well for me. It wasn’t that way when I started, and to be honest I haven’t been giving the personal training 100%.There is absolutely no option to cancel or reduce the membership in a constructive way short of canceling your card and never showing up again, I froze my membership through LAF corporate but it resulted in my card getting charged more.I’m not really happy about this because I like the gym and I like the people. The option to speak to a manager is right within the work hours of most adults.My advice is go to this gym, enjoy it, but stay far far away from the PT programs unless you’re really really committed to it and are 100% positive you’re going to stick to it because legally they will handcuff your checking account to the gym and there isn’t a thing you can do about it.

Very disappointed in the service. I am trying to cancel my plan and the employee always tells me the manager is not in the unit. Besides being rude, he was ironic with me.

Great trainers, great place, would recommend 👍

Biggest one Ive been to compared to the others in the area. Staff is cool and friendly. They have the machines organized by different muscle workouts.

Best value at this price point.(memberships range from $20-$33 at time of writing this)

Employee who was suppose to sign me up initially was an hour late to my appointment and the manager showed up before him. People who sign you in are typically on their phone and won’t make eye contact. They only have about 10 sanitation bottles for the entire gym on a daily basis. Classes in the common area blast music so loudly with the doors open that I can hear it through my headphones at max volume. Every other piece of cardio equipment have been out of service since April. Will be breaking my contract at the month end. Somehow this place is worse after having the entire pandemic to get it together.

Its okay. Fairly clean and staff at the front desk has been pleasant. I just wish the evening gym bros wouldnt hog multiple size weights and put them back incorrectly (if at all) when theyre done. They act like its their personal gym. Thats more of a people issue rather than a location issue because these types are everywhere.

Sorry I hate to be this person but this is by far the DIRTIES la fitness Ive ever been too I literally had to leave bc I was scared to touch anything here..

It was Fun Yesterday from Saturday February 20th, 2021To Stay in Shape, Strengths and qualities Of Courage, Dignity, Proud and Strong leadership skills Awesome Exercise Equipments Tons Of Mens Out There All Of Them From Across the World Christian 100% With Male Companions and Thousands of men Hunks, Tan and Buff who Love Jesus Christ

Shanitas Zumba class is the truth!

Cant wait for the sauna to open tomorrow!!!! 🤩

Played basketball and did a small workout after hooping. Clean equipment also.

This location is nice. When Covid first started this gym was very clean. Machines, bath area, weights but now they have slack on cleaning. Covid is not over guys so continue cleaning. Even through customers wipe down machines well at least I do, The workers still should clean. Bath area, showers, sauna and all. One things for sure the equipment is way better then the Mt Vernon location.

Good facility. Nice and big.

ATTENTION!!!!PLEASE FIX THE HOT TUB CONTROLS

Not all staff wears a mask. At the very least, I expect all public facing staff members to wear a mask over their nose. As a more mature member, Covid is a concern. I wear a mask and expect staff to do so as well to protect me...especially as a more contagious strain of Covid spreads.

Due to the pandemic of course many of us have been very cautious about going to the gym. I expressed my concerns to Farah and she listened to me, truly sympathized and accommodated my needs. I give her 5 stars due to her great customer service and caring heart.

Everything was great glad to be back not very busy so thats a good thing but I did forget to bring a hair dryer and they dont and they dont supply that anymore

Its a nice gym, but people are NOT wearing masks at All! The staff are not protecting us from COVID-19. Please do betterLA Fitness!!!! Tell everyone to wear a mask when they come inside!!!!! Please!!!!

The staff is nice. Most of the equipment is good, but a lot of it is broken. 6/8 stairmasters are broken, pull down machines “in service” for 4 months now, missing barbell clips. They don’t require a COVID mask to enter

Basketball court, four racquetball courts, one spinning room, one class, one pool, and a lot of exercise equipment. Overall a good gym to be a member.

Clean and not busy. Machines were in great shape.

This gym is gross and equipment is old.

Another nice and clean location

Clean and fairly quiet

Considering a new gym all together. In general, this location just isn’t very clean. However, the biggest issue is for those of us who go to gym before work and need to utilize the locker room. They have an entire wall of sinks but only two places at the ends for paper-towels and trashcans. You’re constantly getting in someone’s way to use them. There aren’t changing stations, so when it’s busy(in the morning it’s super packed) loads of people getting dressed/undressed are blocking access to the lockers. They have a variety of news stations on, but audibly only ever play Fox News. The news in general is not a fun way to start the day...and with a station who isn’t afraid to express their political views, conversations get heated. The whole space just feels dirty and negative. I’m giving two stars only because the staff at the front seems polite— otherwise just not a fan.

98% of occupants are not wearing masks; machines are marked “out of service” due to Covid spacing not really “out of service”, equipment is clean and occupants adhering to wiping them down before and after use...

Always a good workout at this gym.

Either staff is planning very far ahead, or they really don’t clean up their floor. Good luck finding the things you need in the place they belong! (Hint: the best LAF is in Stone Mtn, trust me).

Called yesterday to cancel my membership. I was surprised to learn you have to physically come in to cancel your membership. I was told to come between 9-6. Once I arrived they told me that the one person who is charge of canceling the membership has left early and I’ll have to come back tomorrow. This is extremely inconvenient for me and I would not recommend this gym to anyone.

Great gym nice and big, manager is very cool

I wii share my experience with you all. Be aware if you are signing the contract as this is the scam and they will rob you. First, it is very difficult to cancel the contract as they will ask you to come to LA FITNESS and cancel it or send the cancellation form to corporate office to cancel it. Corporate office doesn’t not pick the phone at all. If you cancel the contract after so many phone calls and paper work then also they will keep on charging it. I called up after canceling the contact to Sarah to make sure that I do not owe anything and she said yes. Then again they changed me the monthly fee and said that you sign the contract and you have to pay the cancellation charges which was not mentioned verbally when I called up. Their office was closed due to COVID 19. Even though their office is closed then also my contact gotten extended and I paid cancellation charges unnecessarily. I do not if they have any other charges after paying so much.

The location is good. The rest is average at best. And its more expensive than the other major gym chains, I plan to go to one of the other chains even though its much less convenient.

Tianny is best zumba instructor for all levels!! Really enjoy her classes

I have dropped an email to cancel my membership on May29th as the clubs were closed. No one responded back to my email and charged me for the month of June after the reopen.I went to club to cancel my membership at around 12.30 PM and I was told the operations manager went for lunch and asked me to come around 1PM. I went back at 1 PM and same guy who told me to come back at 1 has cancelled my membership and told me I will get an email. I was so frustrated as he can cancel my membership he would have cancelled at my first visit.These guys are literally trying to steal money and time.

Went in June 30 to cancel my membership. They said they couldnt do so without their manager present. I returned July 1 and canceled my memebership with the manager. I asked for a refund on the month of July but was denied. I understand this is likely a corporate policy and not the fault of this particular location, but LA needs to reconsider their cancellation process. It is not in line with industry standards and is not caring to customers impacted by CV19.Update: recieved July refund from corporate. Moved from 2 to 4 stars

Clean, friendly staff, pool, whirlpool, sauna, racquetball courts (must pay extra fee), and diverse clientele. All good, except sometimes basketball courts on weekends are too busy to practice. Recommended.

Update from earlier post: It has now been 4 months of attempting to contact ANYONE, but still nothing this customer service is an absolute joke.

Neat and tidy. Various equipment and staff is friendly. Cant wait to use the Basketball court once the pandemic is over!

Member for over ten years. Great gym

I visited Sandy Springs for a short period of time and after a very disappointed encounter with Snap fitness. I visited LA fitness. A customer service name Sarah was very helpful and welcome me in their gym. Unlike Snap fitness, she was very professional and able to help to get me a good deal. The gym itself is amazing and the crowd suited me perfectly. If I ever go back to Sandy Springs I will always go back to check on LA fitness. This place is amazing as well as their customer service 😊😊😊💪💪💪🤳🤳🤳👌👌👌

Went there one time!! Once!! And my wallet gets stolen out of my locker!

Great pilates classes with Deb and Bootcamp style classes with Elaine. Its clean, staff is friendly and great equipment!

The only positive is the location. Otherwise this branch needs major overhaul and upkeep. Cleanliness is sporadic at best. So many equipments are outdated, in bad shape, or often out of order. They also need more accessible sanitary wipes. Agree with other reviews that the place is usually pretty hot.

It’s a nice gym. However, price is bit higher since you don’t use all the facilities. Also, most importantly, I workout in the evening, but they close early compared to their prices. They should increase their hours. I don’t have any other option but to go to LA since it’s nearby my apartment.

I just moved to the area and I love the sandy springs location. Pretty clean and easy to navigate. Also just took a fun mat Pilates class with Debbie K. And she’s awesome!

Happy to be back.

All the staff at this gym is super friendly. The gym need some major updates in equipment. The gym is jammed pack between the hours of 4pm-7pm . This is the only neighborhood gym in the area, so the equipment has been used over and over again. There is not a personal trainer on sight; so I guess they do personal training . The biggest things about this gym is needing those updates. Is located in a great area.

Nice. Gym

One star rating for how poorly the gym has handled Covid-19. Communicated that they are going to reopen May 1 but chickened out stating that they have been overwhelmed with concerned members about reopening. Total BS. Leave it up to the members to choose to go or not. Other gyms have now opened in Sandy Springs but LAF has no date to reopen in mind.

I really like this gym; clean and good people

LA fitness has an adequate supply of cardio and weight training. LA fitness also incorporates basketball and aerobic classes along with spinning classes.all they do at LA fitness to sign you up and throw you out there.youll never get greeted by the guy that sign you up or the manager dont worry about that. The sanitation of LA fitness in all locations is below a c average.just think when you go to the locker rooms and open up that locker door how many thousands of germs have been in there and look down on the floor and see how many thousands of footprints have been there do you think that LA fitness sanitizes this place. I can answer my question with a big n o

The gym is totally average... no towel service. Single lane swimming. Theres a sauna but no steam room. Its best feature is its size, never too crowded. Ok equipment.

Staff is great. Love the facility. Cleaning needs to be a little better. But overall very good

This has got to be the worst LA Fitness in the country. Not only is the equipment always broken, but many of the members that go here do not put their weights away and with the amount of members that go to this gym who are obviously on steroids, it can be very dreadful to take off all the weights. On top of that issue, the place smells like a biohazard. Right when you walk in, a horrible stench can be smelled that is apparent all over the gym. The gym happens to be in a great location, and because of this, the gym is very busy. During peak hours, you will most certainly have to wait quite a while to use a squat rack or bench. The one thing this gym has going for it is a very friendly staff.

I frequent this place. And my home gym is 35 miles away! I have a personal trainer, Monique, and she makes it all worthwhile for me. Her workouts are well-rounded, she gives great advice as far as diet (my weakest point) and she pushes just hard enough to motivate me and keep me coming back.Plus this location has so many machines for cardio and weight training. It’s easy to switch up your routine and keep the body guessing.

Been going here for about 6 months now. Most LA Fitness gyms are pretty much the same and this one is no different. They do a good job keeping it clean and most machines are always working. Does get overly crowded during peak hours, but may have to wait a few minutes for a available bench or machine. Did not have any interaction with the management or sales people so cant comment on them.

One of the smaller LA Fitness visited. Pleasant and tastefully renovated, but maybe not far enough. Old but well maintained shower area. Probably has the biggest sauna room of all LA Fitnesses in the city. I could swear its steamy in the whole gym for some reason, not just the pool area.

Had surgery on my achilles tendon and informed them back in May that I no longer will be available to walk and come in. It is now June and my account was never cancelled. Spoke with the manager and she was not able to help at all. Please get better management

Very erratic on cleaning. Mens locker room can be anywhere from disgusting to acceptable. Evening guests trash the place.

I absolutely love pilates. It has been several years since Ive taken an actual pilates class. Debbie K is an awesome instructor. Before we started class, she walked up to me and asked for my name. She made sure I was ok throughout the class. At the end, she mentioned that I did well with my form. I enjoyed the class. The gym seems to be well kept. The person at the front desk was friendly. The bathroom and sauna was clean.No complaints at all.

Its more clean than some of their other locations. I like the staff as they are very friendly and helpful. I feel its an all around good value.

Good equipment. The only reason am not putting 5 stars is because they dont add more equipment to accommodate higher level athletes.. overall, its very good

Fitness director was rude about the other locations in a way to sway me to switching my training. Let me know that when I set my appointment time for 8:30pm, she told her trainer not to book it. I’m sorry, am I not paying over $300 a month to train or are you trying to rob me? I’m glad that I use the gym next to my job at Sugarloaf as Storm( the fitness director). Not only did she sell me on a plan but she kept me motivated but this gym almost made me remember why I left LA Fitness in the first place. My suggestion, RUN! They get 2 stars because the gym was open and clean. Other than that, I would rather stay with the lovely Storm and team. They are are truly a team worth paying for.

Just moved to this side of town 2 weeks ago. Went to this gym for the first time earlier today. I placed my bag in the locker and went to go run a mile and do a few quick workouts. I came back 20 minutes later to check my phone and my lock was gone and my wallet was missing. Talk about a first impression.

Love the pool. My wife likes the stationary bikes.

Always well equipped. Busiest, 4-630. Every body part can easily be worked on.

Great place to workout, ton of free weights, machines, and cardio section to choose from. Basketball court is great. Staff is kind

I work out at this LA Fitness 5 or 6 days a week. This is a basic fitness club at a reasonable cost. The management and staff are pleasant and the facility is usually clean. The machines get a lot of use and do break down. Sometimes it can take weeks for the equipment to get fixed - my understanding is that the club ownership sets a repair budget and once that is used up, nothing gets fixed until the next month. If you are looking for a Lifetime or Concourse type of facility you will not be happy. On the other hand, if you know how to work out and need only basic equipment, LA Fitness is a good value.

Needs to be updated. The cardio equipment is definitely showing its age. It is rusted and does not perform well. The resistance training machines are in better repair but could also use to be updated.Johnny J. and Caleb T. are really good personal trainers. I have worked out with both for awhile now and have seen great results.

This gym served me well. Their prices are a bit too steep and they need more squat racks. Their basketball area is much too full. Outside of those pain points, it is PHENOMENAL.

This place is usually very clean but the equipment really needs some TLC. Staff are pleasant. I love that classes are included in my membership!!

Ive been a member of LA Fitness for well over ten years and appreciate their clean and organized facilities. This location is no exception, with a plethora of cardio, machine, and free-weight options. They have a small, indoor pool, which can accommodate about 8 members at once. In addition, they have a basketball court if youre looking for additional cardio exercises. My only complaint is that this location does get hot, particularly during warmer weather days, and management should look to lower the overall temperature indoors.

My son was a VICTIM OF A CRIME at the Sandy Springs, GA LA Fitness Location.On Friday evening, August 11, 2017, at approximately 8:30 - 9:00 PM a strange man approached my son and his racquetball partner at the Sandy Springs LA Fitness location, and asked to join in their game. They refused the request and the man proceeded to start stretching out in the area to the rear of the racquetball area. He then reached into my sons bag and grabbed his I-Phone cell phone and darted away. When my son saw this, he immediately took off after him, chasing him through the facility. The man ran through one of the back rooms where a couple of other members were doing yoga, and out the Emergency Exit door of the facility. He then disappeared into the pitch black darkness. My son returned into the fitness area and approached the front desk staff who was working out on the Stair Climber machine while all of this was happening. She allowed my son to search through all of the photos of the members who entered the facility that night. They did not locate the thiefs picture; nor did any of the members bring in guests that evening who we could question or possibly identify this person. The operations manager stated to me the emergency exit door was not working when opened and it did not properly alarm the staff. Additionally, the woman who should have been at the front desk monitoring and screening individuals by membership badge as they entered the facility, was working out on a Stair Climber machine during her work hours instead of ensuring the safety of the members. Furthermore, the gate in the rear of the facility leading to the apartment complex behind the location was not secure, but left open and unlocked; which further gave this criminal access to the facility and an escape route. (See attached video.) My son called the police and they came and completed a police report of the incident.I believe LA Fitness was extremely negligent in ensuring the safety of my son. They are refusing to take any responsibility for their negligence.

No matter what time of the day it is... Cardio equipment is always broken. ALWAYS! Never more than two stair masters working at any given time. I’ve been a member here for going on 2 years and never since I’ve been an active member at the Sandy Springs location have the equipment ever all worked at the same time.The staff has been notified in several occasions and nothing comes of it. I’m discontinuing and taking my business to Lifetime. There they care about their members.

Meh. It gets really hot in this gym and I wish they would keep it cooler. The equipment also gets pretty sweaty. They need to add some stations to wipe down the machines.

I come for the hot tub and swimming pool, good first experience, thanks

Terrible management.. equipment breaks down and stays like that for a long period. And the general manager Valentino has 0 people skills. My brother was visiting from out of state and loves to work out. So I took him to the gym with me sens I have a VIP guest pass which is a part of his membership; but he was not allowed to worked out the General manager Valentino was being extremely arrogant and told us that there was no guest pass that he had to come up with $65 in order to work out. He kept trying to add him to my membership.He also kept bragging about how that was his gym and was the General manager and how he always wins

The only reason I go here is for their racquetball courts and they are pretty good.

This location of LA Fitness is better than the one in Dunwoody the staff looks like more professional the members are Tad more courteous than the one in Dunwoody their equipment are fairly new, their weights are fairly clean. They also have swimming classes for toddlers and young adults. They also have few racquetball courts and one basketball court which can be used to play volleyball. They have showers which are fairly clean and good set of lockers but bring your locks or do not store expensive belongings that goes without saying in a public Locker space. I would give them four out of five stars

Club is OK for $30 per month but never never join personal training here. We had very very very bad experience. You will feel like someone just robbed you.

Omg amazing staff!!! The are engaging. Makes me wanna come to the gym. Valentino is the best!!!

Awesomeness 🆒

Always clean, much equipment and great customer service

My favorite place to play basketball on Tuesday and Thursday mornings at 6am. Would be 5 stars except for the occasional rim damage.