I was shrugged off for aggrevating cashier/ management ( I guess) to apologies for arriving while he placed money in drawers. I felt someone needed to apologize after his snippy self serving statement of it would be a minute . Which he delivered with all the malice of a person who is to good to deal with others mistakes.( like showing early)

The Alamo at the San Jose airport was very convenient (only a short walk from the baggage claim), the employees were friendly and helpful. We got the style of car we reserved without delay and the car was clean and had no problems. Check-in was equally easy. Would definitely rent here again.

We got a nice car. The people we checked out the car with, as well as the people we returned it to were very pleasant. It didnt take much time at all.

We were traveling for work and vacation while visiting colleges with our 15 year old and our 2 year old. We had no idea about the shortage. We originally were renting with Hertz through our AAA membership, but it was a nightmare and they closed upon our arrival. I was able to make a reservation using the online app. The attendant saw us struggling with Hertz and helped us with a better price and upgrade once he noticed that we had the kids. I wanted to cry and he made us feel better. Unfortunately, with all the chaos at the San Jose Airport ( there was a Standford graduation we didnt know about) he missed the detail that we were flying out of Reno. I also didnt notice until the next day. We called an had them change it and because of the shortage and stateline crossing it had to be done at different level. Eventually we had two people help us out. Finally Chris, was able to discount our return and it was amazing customer service over the phone. I always rent with Alamo and the one time I didnt it was a nightmare. They always take care of me off orders and on orders ( I am an Officer in the Navy Reserve) They have the best rates, the best service and the best customer appreciation discounts and best cars!!!! Lesson learned!!!

Overall good experience with most of my queries being answered while taking vehicle and absolutely quick return formalities. The only issue I has was that I paid all the tolls on my own however my card was charged for toll amounts even after a month passed by. I have been taking Alamo rental for the last 4 years whenever I visited the US and the process has been simple and easy, except for the experience with the Toll charges on my last visit.

They gave us a free upgrade to an SUV with plenty of trunk space when they saw our luggage wouldnt fit in the mid-sized cars they offered. Ultimately, we were very pleased with their customer service.

I rented a car at the San Jose, CA airport using the Costco Travel website.The car was ready when I arrived, the car was clean, and the gas tank was full. The Alamo attendant was very professional and helpful in directing me to the car. The process was fast in obtaining the car. I would highly recommend Alamo.

Staff was nice...but need more of it to help get us in and out at counter.

4th rental with Alamo this year, absolutely excellent experience every time. Skip the counter is A MUST. You will walk by a line if people waiting for the desk agent to help them. This particular location was great, right across from the terminal zero waiting. Paid for the luxury car category and ended up with an Audi Sportback (from Nationals inventory) which was a lot of fun.

We rented a car from Alamo at the San Jose Airport for two days and it was very reasonable. It was also convenient because it was right inside the parking garage and we were totally loaded down and exhausted. They were quick were on our way in no time.

We rented a car at Thrifty when we seen it we got our money back and went to Alamo Ive been renting from them for years and I will continue their the best

Great experience. These folks are clearly suffering in the pandemic. To be honest it was nice that they werent rushed and could provide first class service. Thank you!

This lady here was so rude and not helpful. When we asked for the number to their corporate office and stuff the lady just looked at us and said no. and my husband was like why not? and she told us really hateful after refusing to give us the number to corporate office to get it from the manager you want to speak to so bad. The manager was just as bad and didnt even know how to resolve the issue at hand without all the delayed issues at hand and also delaying us on what we had planned to get done, so therefore I dont recommend at all and the main manager over them both was a man that didnt even give his name properly. and I had to get on the phone literally because they had already made my husband extremely upset and had to explain everything again and go through the law issues with him on license issues and how to resolve the issue at hand.

A great company for car rentals. Their rate for luxury car was lower than other companies midsized cars. It was a breeze getting and especially dropping off the car at the San Jose airport. I definitely would rent from Alamo again!

Renting a car from Alamo was as easy as 1.2.3 Ill always come back when & if I need to rent a car

It was the best part of my trip! Very easy to rent a car here, they even did not take the deposit for it. Takes about 15 mins. Later when someone broke the window they quickly assisted so the car was replaced in an hour. Luckily, I had additional insurance for windows.

Good friendly staff and if you have good skills to get price you can get good deals on upgrades.Ok

Best experience ever. Front desk folks are friendly and fun, and they took care of us professionally and efficiently. The short lines helped, as did their having exactly the car we wanted. A bit of a hike to get to Alamo, but it was fine.The three workers up there saw I had my hands full with my son, and they walked us through the process, helping us choose just the car that would be perfect for our three day trip. Manager Chris C. was the best of all, super savvy and talked with us for the perfect amount of time

Rented out during Christmas of 2020... Pretty leanly staffed - but was promptly provided with the car. Infact was upgraded due to lean season - Covid.Will come back again.PS: Booked via Costco Travel.

Check out was amazing due to Justin. He and Shane were very courteous and friendly. They helped remove all my bags and show me directions. With all the bad reviews, im glad to be the lucky one that had a great experience. Will book with Alamo again

The lady who was not really nice and just being elite. I had everything done confirmation,check-in etc.online payment.in short all set.but NO EVEN I HAD CONFIRMATION,# JUST WANNA BE HONEST AND HOPEFULLY WILL NOT HAPPEN AGAIN

Alamo makes it so easy to rent a car - their customer service folks actually answer the phone and are so courteous. We were able to make changes online to our reservation before we picked it up and the car was sparkling clean when we arrived. Would definitely use them again!

I was pulled over by CHP because the rental car was reported stolen. I was fortunate enough the officers trusted the paperwork I had showing the rental was legitimate. I called their customer support line who didnt seem to care. They told me a supervisor would call me back, and no one ever did. 0/10 would not like getting pulled over for no fault of my own again.

Doesnt look like they doing extra to let the customer feel good. Every thing is slow, what is on the reservation its what you get. Everything is average...

Reserved a premium car (Alamo) at San Jose, CA airport. Upon arrival a sign was posted for renters to see an agent at National car rental. Apparently, Alamo did not have any cars available to rent. National car rental tried to give me a vehicle that was not in the class I reserved. Took about 10 minutes for the agent to find me a comparable vehicle to the one I reserved with Alamo.

Came up on a great deal for 6 days online for $286 but when i went to pick up total came out to over $700 i had no choice but to take it. Completely disappointed never going to Alamo again.

The help on the front counter was great 👌. But there are some concern with the van when i got to my destination i could smell burnt oil,The windshields made a lot noisy screetching and resavour is empty. I hope i dont have problems returning home.

Easy process to get vehicle, they didnt have the vehicle I reserved but made it right with a better vehicle. It was an easy rental!

Found great deal for 4 day rental online. easy to find car rental center at San Jose airport and quick pick up of car. we had 3 cars to choose from and it was in great shape; clean, quiet and comfortable. return was just as easy. great signs to direct to drop off location. final payment a breeze. in and out to make our flight in less than 5 minutes.

Economy was not available, but Compact was just fine. Car was clean and had only 5000 miles on it. Check-in was fast and checking the car at return was even faster. The clerk at check-in was very friendly and didnt mind that I asked her to repeat what she said a few times(my hearing aids arent the best). What else could you ask for?

Speedy check-in and nice cars newer cars. I enjoyed driving mine for the week I rented it!

First, I made a mistake on my booking, made it for 6am when wanted 6pm which without any coaxing Alamo gave us the existing rate. Second the young lady at the car rental booth helped us get the vehicle we wanted by seeking the other vehicle out. Third on return we needed wheel chair for wife, instead of making us wit they drove us to the terminal. Alamo from this point forward will be my preferred rental company. This company considers its clientele.Thanks and God Bless Alamo for their kindness and customer value.

Great service for pick up and drop off. The car had a terrible oder that never went away despite open windows but it was well maintained.

The employees in San Jose airport were very easy to talk to and were always willing to help. But, they have been set up to receive grief by not having enough employees to work the counter. It took me almost 45 minutes to get to the counter. You would think that isnt to bad but when I got in line there were 3 customers ahead of me. Now the computer tellers were down so you couldnt use them. The young lady at the pick up point was second to none. But I had to wait to wash the car and get it up to me. By the time I got the car it was 2 hours past my pick up time, and my plane had even come in early and I had no baggage. When Alamo is charging per hour on the second day, my time with the car had been limited, and I believe if Alamo would charge when the car is actually leaving the rental facility be better for customer relations. Instead the customer 20 days before arrival has to guess when they are picking and dropping off the car. When I dropped the car off which was 15 minutes past 5:00 I was going to get charged another $10.00. I looked at her and she was the nicest person. I then explained what happened at the front end of the rental and she said sorry and reduced my bill to the original. I think Alamo is very lucky to have employees like this in San Jose because if they did not, I wouldnt be renting again from Alamo. I also believe that it is very smart for Alamo to give that right to the attendant to address this issue but the stress to the customer is really unneeded. Keep it simple, here is the time you started driving and here is the time you dropped it off and all by automation. I think it would be pretty simple to do. Alamo, be a little more above the rest and give some leeway for customers and really start coming into the computer age by checking cars in and out, not by what was ordered but what actually the customer is using. But then again you wouldnt have all of the late time money. Over all a great rental. The car was wonderful, preformed well and was well worth the price. Every time I rent from Alamo the cars are really worth the money. The 5 stars are for the employees and car. It would be far less if it was on the process.

Alamo price was much better than other rental companies. Booking was very easy, not even required credit card.

Very DISAPPOINTING experience.I had reservation from December 28, 2019 to January 1, 2020.I had pre-paid for this reservation for $306.66 and had a print out for that with me. Upon returning the vehicle on January 1, 2020, the attendant gave me receipt and it was for $1000.44. Needless to say, I was extremely disappointed and shocked to see this big change in the amount. The attendant was totally rude and did not want to help or look at my original receipt. He asked me to go to counter and at the counter, I had to plead to the associate to correct THEIR mistake. This associate took more than 20 minutes which included call to his manager (who was not on location) to change the erroneous charge and again this associate also could care less about my time or the fact that it was their mistake.Nobody could give me any explanation why the amount changed suddenly and when they corrected their mistake, they gave me the attitude that they were somehow doing me a favor!I asked the associate that I would like to hear from someone from higher management to explain this situation, but I am yet to hear from anyone!I am never renting from Alamo again.

1st time to do car rental with Alamo. Their website is easy and clean to use, just take a couple of clicks then done. The car pick up is good also, only thing is the staff is always trying to selling more of promoting the upgraded car and buying more insurance, which is not necessary for my case. Overall competitive price, various of car options, and convenient to pickup and drop off at SJC.

The Lady was very rude and not helpful at all. Worst place ever to come and get a rental. Never coming again.

The car we rented from Alamo was a 2019 Toyota Camry SE. It was a nice car with low mileage. As usual from my last few rentals at Alamo the inside windows were not very clean and I had to clean the front windshield. It is not apparent until you are in the sunlight and to return to get another car or have them cleaned is not worth the hassle. I do not like the fact that they disable or order the cars without all the safety features such as blind spot monitors, etc that are standard on that model and others. This seems to be the normal for that to happen. It would be in their best interest to have all the safety features available.

Very good experience with checking in and picking up car the Staff was friendly and very proffessional, thank you so much

Wow, Im surprised at how easy it was to rent at Alamo. Im a first time customer and they said all I had to do was go from my plane directly to pick out my car and they were right. I was able to add a driver at no additional cost as well. The San Jose Alamo staff that greeted me were great. I rent cars a lot and am still surprised how easy it was.

Everything went great with the rental. The only thing I would’ve liked better is if they would allow me to return the car 1 hour late for a prorated price. When I asked about this, it would’ve been an extra daily rate, which seems unreasonable. Check in and out were quick and easy.

First time I rented a car from Alamo, booked thru a 3rd party website.Waiting line was just a few minutes, and the process was quite smooth. Took just 5 minutes, and the job was done.The staff was not rude, but was also not really friendly. Especially after going upstairs where I could choose between 3 cars, the lady was not so friendly when I asked which one was a 4x4.Overall, great experience, amazing car at a very good rate!

Not goodAbout four or five weeks ago I got harassed by the customer service guy twice youre supposed to give me to free rentals and when I called because they hadnt sent it to sells Representatives so you put it on the notes when I picked up the car guess what no notes no nothing and then when I came back I was telling the girl I had a bad day and shes like oh well. I guess its for the people that you know deserve it is having a bad day

I have rented from Alamo a handful of times with no problems. However the last two times have been awful to say the least. The first, onJune 19th, I traveled to North Carolina and rented a car for 4 days. The trip had to be extended so I tried to contact Alamo customer service; my phone call was never returned after numerous tickets were placed. Basically Alamo was not willing to extend at the same rate. I had to pay an ADDITIONAL $175 for less than 24 hrs more. The second rental was this past weekend, pick up Friday and return Monday. Upon arrival they told me it would be rental cost + an additional $200 dollar hold to proceed. I can honestly say that has not been the case in the past. Though they claimed it has always been $200. I only kept the reservation because it was too late to try and get something last minute. Let me also say the car smelled of cigarette smoke, which I thought was not allowed in the rentals anymore. I have learned my lesson, the next rental car will not be with Alamo no matter how much I can save.

My car rental experience at Alamos in San Jose Airport was extremely easy and pleasant. As a regular client, they even accepted to give me a free upgrade and helped me select the best car in that category. There advice was the right one. I really enjoyed driving my rented car to the last moment.I would have given them a full five star except for the delay in issuing the printed bill while returning the car, and the back and forth I got from them, in phone calls and emails, to confirm the time I returned the car, and the amount of the rental fee.I wouldnt take this against them because I rented several times from this facility and they are very efficient and helpful. They explained that this was due to the introduction of a new system.

Arriving in San Jose from an international flight was a breeze! In a few minutes I was on the shuttle form the airport to the rental center and went to pick up my luxury car. I had done the skip the line feature which is amazing. However there was just one car in my category and I was not that happy with it. The agent walked all the way to the other area and arranged for a Cadillac to be brought for me! Thats what I would call true service.

Great side service. I left my storage key in the car and Alamo staff was helpful in maintaining lost and found. Without which I will have to go through lots of trouble.Thanks! Alamo.

I love using rentals in San Jose. So easy!Returns are the same. Just a walk across the crosswalk and you are there.Alamo is always the product I use. Their service is wonderful. The cars are for the most part excellent, newer models.Always a good selection.However, this last trip, our car was very very dirty on the exterior! Interior was very clean. The windows were the primary issue. They were so dirty they were glarey and the side mirrors were very spotted with water and dirt, we had to grab a few napkins from the hotel to wipe down the interior and exterior of the windshield and side mirrors. Then it was much easier and safer to see properly.We noticed a little grime in the parking garage when we chose the car and commented, but the representative that helped us didnt do anything about it. Probably didnt have any access to help, not his fault.PLEASE MAKE SURE THE WINDOWS AND SIDE MIRRORS ARE CLEAN!And thats my only complaint in years of using Alamo.They are great, excellent prices too!

Rented a full size car at San Jose Airport for a week and returned it at San Diego Airport. The price was great and customer service was exceptional at every stage except at the very beginning where the agent at the car rental counter seemed least interested in his job. Once i got to the actual location where all cars are parked, i was given a choice to select any vehicle and the agent was very patient with us given that we had an 18 month old. We didnt like the car after driving it for 24 hours and decided to exchange it with something else. I stopped by at the San Francisco Airport and they provided me even more choices than San Jose Airport. The agent was courteous enough to not charge me for the gas used during the initial 24 hour period. The San Diego airport location agent was very helpful and brought us a luggage trolley as well since we had too much stuff including the car seat and stroller. The final receipt came out to be what was told in the beginning. Very satisfied with the Alamo and highly recommend them.

I used Alamo first time from the San Jose airport and due to convenient location I loved it, cuz get your bag and cross the road to the rental cars building. Only thing I checked in online and my paper work was done online but still I end up being in the long line, I really wish they could have a separate line for those who are ready to pay at the counter and leave. This way they can encourage everyone to try to finish their paperwork before get to the counter.I got SUV with the great price and service, only thing I keep getting a signal low washer fluid beeps which was little annoying but it can happen with any other rental company. Return was more efficient and more friendly. Yes I will like to go back to Alamo again and hoping I dont be in the long lines again, Thank you Alamo

I have always found their prices to be the lowest among the top rental companies and their service to be excellent. In addition, many of their locations offer Skip The Counter service - this lets you complete and print out the rental agreement, then just go directly to picking up your car. No waiting in line!

We got a brand new Tahoe. Check if your employer has any collaboration with the car rental to save some money

Really great service. I ususally dread renting cars because something always goes wrong and its a long line after a long flight. But, not here! We went straight up to the counter and our reservation was filled quickly and with no fuss. We were on the road in short order in a nice car. Now I know where to rent cars when Im flying in San Jose.

I really like this renting company...it is generally easy to rent a car in USA but with this guys it is super easy and no push upsales and only 1usd dollar deposit held on the credit card..at least it is always a case for me. Really recommend!

The people in San Jose are marvelous! They remembered me when my sister and I went to visit my mom, and a few weeks later when we returned after she had passed away, they upgraded my car for free so that I could transport her large paintings. Their prices are very reasonable, their cars are always clean and in good condition, But most of all the people are kind, courteous and always have a smile. Best customer service ever!!!

One of my friend advice me about them before and I didn’t listen to him, I had a very disappointed experience with the processor at the end, I never get my deposit back even though it was all check out perfect, I traveled on July 2019 and I still have not heard from them. They never give my 500 dollars back to my account. Please be careful on this take names and chasing until you get it because in my case I haven’t yet.

The best thing I can say is that I will rent my next car from Alamo Rent A Car. The people who work there were very friendly and helpful. Why go any where else?

I checked the rates with several different companies and Alamo was by far the most reasonable. We arrived at the airport around midnight and we were taken care of immediately by a gentleman at the National desk because the Alamo representative was taking care of someone else. Picking out our car in the garage was easy and the return was amazingly quick and smooth. Alamo is our new go to rental company. We could not have asked for a better experience.

Our review would have only been 1 star had the service we received been based on our experience with the representative at the counter, but when we went up to the car lot Christina changed that for us.Christina was so professional. She spent time helping us find just the right car we wanted. She turned our perviously negative experience around.Thank you Christina.

Roxana was amazing, professional, kind amd attentive. She went above and beyond for me, making this experience by far one of the best when it comes to renting cars. I was originally there with a reservation with another company (Fox), but I didnt rent with them due to an unexpected deposit of $1,000 for local renters that wasnt communicated to me when I made my reservation. I didnt realize that it was holiday weekend and was getting a little scared that I wouldnt be able to get a rental for the duration that I needed and within my budget. When I approached the counter, Roxana greeted me with a smile and was INCREDIBLY helpful!!!!! Thank you so much Raxana, youre an amazing person and youre spectacular at what you do! Thank you for your kind words as well!. (I sincerely apologize is I misspelled your name) :-) I highly recommend this location and if Roxana is able to help you out, thats the icing on the cake!!!

Easy car pick-up and drop-off. New clean car. I would definitely sure Alamo again.

Price is great....but unfortunately quality isnt.Convertible we rented did not work and we had to come back the next day to switch out the car...so time wasted from our vacation.The second car we received was very dirty inside and out (there were a lot of ants inside the car). Cars should be cleaned and not given to customers this way. Other than that....staff is friendly.

I looked up reviews because the prices between several of the rental companies were pretty much the same. Alamo had the best reviews, so I went for it. Smooth reservation process, LOVED being able to sign in online and print rental paperwork from home and skip the rental counter at the airport. Went directly upstairs to pick up my car. Great service from the attendant...she knew the cars well that I was picking from. All together smooth process!

The young woman who helped me had to deal with airport reconstruction noise decibels that were in between putting your ear next to a controlled explosion and concrete drills that chip your teeth and dim the lights. I was about ready to lose my mind but she remained stoic throughout the entire ordeal and gave me a free upgrade for waiting an extra 2 minutes so she could run to the bathroom. Even after I told her I was in no hurry she still set or broke at least 3 Guinness Records.Thanks for giving me a great car and a review worth sharing, Alamo!

Rented my car through Costco and when Alamo pulled up the info they did not apply the discount therefore charging more than what I reserved. Was told that whoever that pulled up my rental agreement at Alamo did not transfer over the discount code therefore the rate was higher. I would think all of Alamo employees are trained better since they probably do a ton of business from third party websites to them. How someone forgot to transfer discount code is beyond me! Took couple phone calls to clear up the issue and still waiting on my credit. Still a hassle to experience.

Great job in San Jose

Never rent from these guys. They told us one thing about their policies and then a totally different thing two hours later. It wasted a ton of our time and couldve been avoided if they had educated their employees better or had better policies. If youre considering renting from them, take your money elsewhere.

As always with Alamo disappointing. Just another person renting a car is the vibe.

Good service. Good cars. They sort of down graded me from a standard SUV to compact SUV because of no availability

One of the worst rental car experiences ever. Only one car option was available in the fleet category (even with reservations several months in advance!), and it was awful. Higher price than quoted online at the desk for no reason other than market changes, and staff who would rather die than deal with you. Had to use their lost and found system when I left a roll of film here, and to ship across two states it was $30... for one roll of film! Never using Alamo again exclusively for this locations awful treatment.

Great experience!!! Always like using Alamo!!! Will definitely use again!

The customer service persons were courteous and efficient. The car was unsatisfactory: there was no windshield washer fluid for cleaning the outside, and the inside of the windshield must have been wiped with a dirty rag - hard to see though it. The right rear view mirror was so covered with dried water spots that it was unusable.

Arrived at 1:40Pm on Sept 9, asked to wait for 20 mins since reservation was ar 2Pm. Incompetent employee put into customer service position..

The overall experience was very nice. When I arrived, I was greeted by a friendly representative who answered my questions on picking up a car and the details of returning. When I returned the car the initial charges was incorrect and the on site manager resolved it accordingly. The car was good and the rate was good too. I will recommended to my friends and family.

Service at counter and at car pick up was awesome!!! Check out at gate was awesome! My only negative was my car was infested with ants!!! I had to take to a carwash to clean car and vacuum the ants out!! car was great otherwise!!

Pretty good car

It was quick & easy to check in and get our car.The car was new & very nice.I’ll recommend Alamo at SJC to anyone.

Alamo has been my 1st choice for years. The online system was excellent and simple. This experience began at San Jose International. This is the only time I have not rated a 5 the reason being. Reserving on line can have a surprise inside such as .. Picture of a KIA Soul (which I thought I reserved) but the fine print said or Similar. The arrival was perfect all the online prep paid off. At car pick up in the garage I was the ONLY customer with two attendants. One of led me to a couple of full sized cars. Not what I wanted mainly because I needed to be able to get a wheelchair in and out of it. The attendant left me with the car of my choice but …. but.... I decided to upgrade and she was not happy about that. The heavy sigh (with attitude change) told me all I needed to know. Sensing the immediate status change of the transaction the other attendant stepped in and took over. She was fantastic as she took me to a Jeep Cherokee and it was perfect. I cost her about 2 minutes of time with NO other customers and Alamo got an extra $25 a day. To me the upgrade was seamless and very professionally handled by attendant #2. In summation.... Alamo gets a 4 star, attendant #1 gets a 1star primarily for showing up to work that day and attendant #2 gets a full 5 stars more if I could.

Quick and easy, new vehicle...had to extend several hours from original return time and Alamo made it verify efficient!!

We had a very positive experience from start to end. We were provided easy instructions for pick up and drop off. We got to the San Jose airport and immediately had our choice of cars and drove right off without any wait. The car was in like new condition. We had no issues and dropped it off with ease at the San Diego airport. All for a very reasonable price, lower than others.

Seamless- We received an email before our trip that offered to skip the line we clicked the link- checked in on line, followed the instructions on how to skip the line and walked straight to the cars and took our pick. All seamless and hassle-free- what more could you ask for when you rent a car? I am breaking up with AVIS after this experience with Alamo.

Pick up & return of the car was very quick & easy. Staff, very friendly, I left my prescription glasses in the car and couldnt find my receipt so they would know where the car was, but they kept on it and after 45 min they found them!! Luckily I had to wait for another car to be returned and I was still in the building! Great experience!

We reserved a Standard size car but given an SUV due to shortage ofsmall size cars. The Nissan Rogue was good and we were happy withAlamo.

I have rented from Alamo many times. This minivan we received was dirty and not cleaned properly. There was fingerprints all over the inside of the windows. There must have been some chocolate in the seat as I ended up with chocolate or something all over my shirt and pants from the seat. It had a bit of a smell that was quite noticeable once we were in the sun and heat. There were crumbs and grease on the seats that was more noticeable as well, once we were out of the dark parking garage. This was not normal from my previous Alamo experiences but whoever is cleaning cars at the San Jose, CA airport needs to find another job. Probably time to go back to Budget and not take chances in San Jose!

I selected the Skip the Counter option and went straight to the 6th floor. I started walking towards the area with Economy cars. I was greeted by one of the Alamo gentlemen. He walked me to my car & put my suitcase in the trunk for me! GREAT service - he was very kind & professional. Check out at the exit booth took a bit longer b/c I was told to go through the National line instead of Alamo b/c Alamo was backed up. But the National rep did get me checked out in fairly good time; not as fast as when I have gone through the Alamo line. When I returned the car, all went very well. Very fast. The receipt was for the exact same price as I was given when I reserved the car. I plan to rent from Alamo again and again.

Was actually with National. Great til drop off. Limited staff working. Gave keys to young lady at garage kiosk. Hope its checked in properly

We recently rented a car from Alamo in Phoenix. Upon returning the car, we left our iPad in the car by mistake. We realized it when we went through airport security, and then immediately filed a lost item claim with Alamo. We never expected to see it again. But, two days later we were contacted by Alamo, and they verified that we were the owners of an iPad that was found when they were cleaning the car. We received it back a couple of days later. You have some awesome, honest people working for you at Alamo!

Finding the rental site was really easy. The agent was very friendly, helpful, and processed my order quickly. I had a minimal wait. Upstairs on the 6th floor, the Alamo car site was easy to find, and the employee showed the cars available for me to choose from. He made sure I was comfortable with the controls and features.Check in was very quick and easy, too.

Busy rental place, but good and efficient service. we had a free upgrade coming, but they didnt have the upgrade on the same floor, so they gave us our original rental -- was it due to just not wanting to go to the other floor to get us our car? thats what it seemed like. but the car we got was clean and ran well, and the price was good and the return was super easy.

Car reserved was NOT available. (Requested AWD and the car was FWD... not cool). Had to come back to the counter, through snow, to get a third car, with AWD. Frustrating start to business trip, late Sunday evening.

Very disappointed with the lack of car selection at SJC. I booked a Special Rate and when I arrived, was only given a choice of a compact car or a pickup truck! The special rate I paid would have got me a nicer mid-size vehicle according to the competition. I was hoping to start using Alamo again, but this experience will deter me from doing so.

Very nice interaction with man running the counter. SJ Airport car rental site is well designed and easy to navigate. Car we rented so far has been good.

Truck smelt like an ash tray with a lot of perfume to try and cover it up.

Alamo is a choice partner with Costco. We always use our Costco membership when renting vehicles. The Alamo team was great to work with. The online reservation was simple and easy to use. The Alamo counter help at the San Jose Airport were fast and efficient. We had the choice of selecting the vehicle of choice when we went to the covered parking level of the Alamo fleet. We will use them again each time we visit the San Jose area!

I am a insider. I get free upgrades plus 5% off sometimes. Also last minute deals are good. I once had a problem with mix communication with the 1-800 no. And people at desk with price.....but overall the manager help me and gave me excellent customer service to satisfy what I was told. When I return the car they always make sure if I was satisfied with my rental. Also when I pick up the car.

Car was great and very quick easy pick up and drop off. However, was in a hurry when dropping off and left my hat and sunglasses on front passenger seat. I realized when I got home and immediately contacted Alamo. I received an email saying they were not found. I hope they fit nice!!

Picked up a rental in San Jose. While in San Francisco, the back window of the car was broken into and 3 bags stolen from the trunk. We were all pretty traumatized. It was completely unsafe to drive around downtown SF with a broken window. We found an Alamo and replaced the car as quickly as possible. When I got to the airport a few days later, I found that they had tacked on $75 to fill the tank. NOT HAPPY! First of all, the tank was half full, they charged $6.20/gallon, and charged me to fill a 12 gallon tank. I understand the bring it back full policy and I always do, however, it would have been nice to have Alamo be reasonable and charge me for what I used. I was already paying an inflated premium price of $6.20/gallon, so to be charged a full tank regardless of what I used, considering I had just been robbed? I think its pathetic. I wont be using Alamo again.

This is the second time I rented from Alamo and I have no complains so far. Excellent customer service (they will politely ask if you want to upgrade for a couple dollars but wont be pushy with it). I was out in less than 20 minutes. They also got kiosks for quick checkout.

We reserved an economy car for our trip because of the gas mileage. They gave us a full size suv with 3rd row seats. NOT fuel efficient. NOT given notice.Apparently we showed up 2 hours ahead of time for the day change and we were told that if we wanted to have our reservation now, we would have to pay an extra 100 dollars or wait 2 hours in the airport and get our car. We wheeled our luggage back to the terminal and sat for 2 hours and then wheeled our luggage back to find they car was not the economy car we reserved (thats why you reserve things). We ended up paying full price for the suv and spent more on gas as well. The lady at the desk didnt care or even want to discuss the reasoning or ask a manager. This was very poor service especially knowing your customers are tired from traveling all day and just want to go to the hotel. Not sit in the terminal.Really Alamo?? The car is there. Not the one we reserved but it was there and we had to sit in the terminal for 2 hours or pay $100 more?? We were warned that on our return, if we were even a few minutes late that they would be charge an extra day so dont be late!Such a disappointing start to our vacation. I guess Ill use National or Avis or any other company next time.