When we arrived, they did not have the vehicle we had initially planned to drive. They quickly found us another one that was more expensive, but did not charge us the difference. The whole process went very quickly and smoothly. After a long day of travel it was very much appreciated to get out of there and start our wedding/honeymoon trip!

Arrived for car pick up on a Saturday afternoon at 5:15 PM. No one at payless counter. We had to check in at Budget. 15 people in line and only one agent at the counter. Ended waiting in line for 2 hours. 2 FREAKING HOURS!

Quick, easy and with helpfull staff. You guys do it right. Vehicle was perfect. I accidentally reserved this car twice (dont ask me how). One quick phone call resolved my error and got my refund. I was also granted an extra hour at the end of the rental. Very helpful.

Short staffed, so be prepared to wait in a longer line than usual. At the time I went, both the Avis and Budget car rental lines were merged into one. Between the two car companies, only two employees handled a huge crowd of peoples rentals.Exceptional professionalism was demonstrated by the two staff by validating each customer, listening to what they had to say and humbly apologizing for their wait and the delay in service. The employees did their best to accommodate everyone and their needs.The car was excellent, brand new, thoroughly cleaned, and worked without any problems. Car check out was a breeze after checking in with the front desk employees with our reservation. Car return was easy and straight forward as well.

The ease of the way everything went. The rental car was fantastic and the people great.

Because you told me you closed at midnight, but when I arrived at 12:15am, you already closed, you close at 11pm. so I didnt get a car rental. And I asked for a night refund, but you rejected. the car is good any way.

They were very nice and professional. They answered all my questions and explained everything to me. I was offered a upgrade and didnt even have to ask. When I received my vehicle it was nice and clean. The check in and drop off process was easy and didnt have to wait long. Overall I was very happy with my experience and would recommend San Jose Budget to anyone flying in to SJC. Very nice people to work with!

Staff was not friendly and there were no signs on or in the elevator informing fast break customers that the budget fast break on the 5th floor is closed and to go to the 4th floor. It was a waste of my time, when a simple sign could have done the job much easier.

If my opinion matters, I need to talk to someone who cares. Ive attempted several ways to have a conversation with Budget about my rental situation but dismissed including hanging up the phone on me. We experienced a blown turbo with our rental and Budget rather ambivalent about our situation.

I reserved one of your vehicles for a long-term rental, but when I had to contact Budget to discuss rental it always required waiting to speak with four different people. Check in clerk at San Jose, CA airport did not understand long-term rentals and could not explain why I only got 30 day contracts. Paper work made it sound as if I had to return the car to San Jose every 30 days to renew.

Everything was smooth. We got in late in the evening and the SUV was ready to go. Drop off was quick and easy. No problems.

They had me leaving the lot in a totally scratched up vehicle and when I reached the gate and put the visor down, it fell in my lap. DAMN good thing I wasnt on the highway!! Two hours later they gave me another car...what a fiasco. They promised to adjust the invoice but reneged when I returned it stating I had to contact their support department. Then they tried to leave me at the return desk...when I refused to take my stuff out of the vehicle they drove me to the terminal.I didnt rent some Geo...$1800 for a Jeep Wrangler one expects the vehicle, and service, to be pristine.

We rented this 15 seater Van for a week long rood trip. Van performed very well. While picking up the vehicle, the staff did not prepared it in time. We waited for almost 45 mins. After reaching our destination, Oil Change required warning started appearing. Tried reaching their customer support, but no one answered my. We reached home back safely. Over all the vehicle performed well. Poor staffing at the pickup station and poor customer service are key negative points.

Was an amazing experience. Would highly appreciate it if you keep the back seat bit more push back while in Jeep Wrangler there is no option to do by pulling the leaver like front seats. In Jeep, its like you need to unscrew the back seat and then have to adjust the push back and have to screw them back which is I guess not allowed for the customer to do in rental cars. Because the back seats were not pushed back in all entre journey of 21 days the passengers who seated in the back has to sit with the straight back which was very painful.

My travel started on April 1st. I picked up the car and had to wait almost 45 minutes to get the car since there was only one employee working. My 1st destination was only an hour away. After heading on the freeway the tire symbol came on. Later on I called Budget itself and I was told if I took it to a tire company I would have to pay OUT of pockets expenses if I needed tires. I paid the insurance in the rental. I was not happy that 1st I was given a car that had issues but I would have to pay for those issues did not sit well with me. I did not bring extra funds to pay for tires if needed. I had to actually bring the car back to the airport to get a trade. Luckily my first destination was not that far. I tried to get the person I spoke to over the phone to get me to a budget place closer to wear I was at but she kept telling me that nothing was coming up in their database. I was able to look on line and see a few places I could of taken it to but since she could not find it then I had to either take it to a tire place and see what was wrong with the tires or take it back to airport. Also the other personal told me that this was I was going to be the last driver in this vehicle anyway. Not really good customer service overall. I will not be choosing your company again

The first car we took out, we full of smoke... Budget gladly exchanged for a non smoking vehicle. And this was all in the middle of the night. The plane was about an hour late.

Lady was not vibing with my troublesome situation. If she couldnt help, she could have at least shown sympathy for my plight.

We loved our rental! The jeep truck was lots of fun to drive!

Mostly was great. But when returning the car, there was just one poor fellow at the desk, a very long line and a customer at the front of the long line with a complex problem. Signage was not clear if I had to wait in line or of I could just leave. Need to manage staffing better and clarify if one can just leave the car without checking in with the desk.

Booked using Budget FastBreak through Amazon partnership. Pick up was super easy and drop off was zero contact. Pre-paid for fuel so we didnt even have to fill the tank.

The cashier didnt know what he was doing used a debt credit card and was refusing to run it as credit. Had to have a manager tell him to run it before he did. He was going to deny me a car without a major credit card when my debt is also a credit card.

No sighs, no helpful people. Cars are not good, and super expensive

The front counter person was so nice. I also really appreciated the person that gave me the car. He was also the one there when I dropped it off. I sadly didnt get both of there names but Im sure they are always there. Thank them for delivering great, friendly service.

We waited for about 35-40 min in line and the signage was confusing to find the Budget window. There was only 1 person helping all Budget customers. Some crumbs in cup holder of the car. The hinges on the front passenger door made a crunching noise. It sounded like it was going to break off. We told the attendant at the exit gate, but he insisted it was fine and if we wanted to wait again in line we could maybe get another vehicle. At that point we just wanted to be done and move on. I have a video saved of the door crunching/hinge issue.

BEWARE. Budget sent me out in a car with no spare tire. I had a flat, so with no spare, Budget sent out road side assistance.. About a week after the rental, Budget sends me a letter with an additional $220 charge for the road side assistance and tire repair...even though I purchased the optional Loss Damage Waiver (LDW) insurance to cover the car! Me and my family are stranded for hours waiting for the tow truck (Budget said I had to wait with the car until it was picked up) and then get this big bill for the trouble. Worst rental car experience I have ever had.

Great customer service at the counter. Appreciate the smile, eye contact and kindness. Car was awesome! Usually rent with Enterprise but your competitive prices caught my attention. Thanks so much!

I was so well treated and the lady at the counter was so very helpful new to Budget but will use them in the future

Love it. The only thing was the wait time in the queue was little too long compared to AVIS and other providers. If that can improved it was a great service.

The car that I rented was not cleaned Prior to renting! Probably because they are understaffed due to covid. I use to work at avis Budget Group and know this is not how they Normally do things So I will give them a break on that. Im sure once this pandemic is over they will get right back to the way they were. Also the Rental agent Could be more friendly. Besides that everything went fine. pick up and drop off. The girl at the return was super friendly great customer service ambassador I wish I would of got her name so I could give her the props she deserves.

The car I rented was perfect but when I return the car is where the problem happened. First there was nobody to check the car in. Everybody didnt know where to go. So we had to wait in a very long line with folks renting and returning it was very painful. Returning a car should not take over an hour to do. This was at the San Jose Airport. Please change process for Returning cars.

It could have just been the San Jose airport but the setup is a complete joke. The main lobby has a sign that says budget 4th floor cool get in the elevator and it shows budget 5th floor. Stop at 4th its avis and the line is massive with two people working. The line was had 18 total people waiting. i stroll up to the 5th floor and the Budget box is shut down. Back down to 4th. The line is now 20+ people. Signage is a disaster several people are asking them exactly what i was asking. OK cool wait in line for 30 min. got the paperwork and go stand and wait for the car. 30 more min goes by and i go ask whats going on she replys give it a min or two. 20 more min goes by and i finally get a car. So in total i was standing there over an hour. It made me late for my appointments. I thought i would give you guys a shot since i rent a car weekly if not several times a week. I travel for a living all over and this is by far the worst experience i have had. The car was not clean they still had stuff in it from the previous renter. in all i was not satisfied in the slightest and i think your management really needs to get a handle on whats going on in your locations. If you would like to know more please feel free to reach out. I have actually made notes in our company travel plans that budget needs to be at the bottom of the list. Thanks

Took over an hour and a half to pick up the car, almost had to abandon my pre-paid rental and take a taxi to my meeting. The line was not extremely long but for a while it was taking upwards of 20 minutes per customer in line. There was almost no communication from the staff about what was going on. Many people behind me and some in front of me did end up abandoning the line. At one point someone who had made it through the line returned from the car area saying there were no cars, but this turned out to be false (there was no communication in the car area either). All the other rental companies had almost no line, not sure if Budget over-booked or what.

Rented the car for the first time in ages and they changed everything as far as renting out of the San Jose Airport so I had to learn my way around but it was a pleasant experience and the people were helpful

Although the reservation was made in advance, the experience at the check out counter was slow and painful. There was an extra step of having to match a credit card number that made the reservation. This was a business trip, and having to try and find the corporate credit card number was a waste of time. Also, in order to process my personal credit card, the machine could not read a standard credit card with a chip. Instead, I had to use a secondary card for the antiquated slide technology.

I rented a Pathfinder for the weekend, my first impression is the employer just finished washed the vehicle and it still so wet when they hand the vehicle to me, the inside of the vehicle is so dirty that I have to drive it back home and clean it myself, I told the employer at Budget but he said it ok, we just clean it, I was in a hurry so I have to leave. During the drive, I noticed that the car keep on drifting to the right because of the alignment went bad and the company did not care to maintained the vehicle. I will most likely not recommended renting cars from this company to my friends and my co-workers.

Car is clean and well maintained, process for car pick up and return are very smooth. staff we contacted during car pick up and return were polite and kind.

I could not get a confirmation from San Jose Airport Manager regarding my reservation after I left a detailed voicemail on his personal business line. We have rented at least 20 times from budget and spoke to the lady at the counter the morning of our rental and we were denied renting a deep because it was a luxury vehicle and we had no credit card. We have never been denied renting any car including a convertible Mustang without a credit card. We actually rented two cars from budget this week. The kid that we rented had 6 miles on it and we realized halfway through the rental that one of the headlights was out as well weve been driving with only one headlight at night. The two women that were working the counter on the morning of our pickup were quite rude which is disheartening.

The checkout was fast and easy. Vehicles are clean and new

Although I was given a 7 passenger SUV, instead of what I reserved for, a mini van, the service was great. My son dropped his video camera and was left inside the rental, but was informed of it and I was able to retrieve my lost item. It feels good to know that during this times, people still look out for their customers beyond their duties. Thank you budget rental, sjc airport crew!

Simpy perfect. Everything was just perfect. People was helpful, car was amazing. really good service! Good value for price! Thank you !

Budget in San Jose has new cars with low mileage. The cars are clean and and the cars I have rented in the past 6 weeks have navigation capabilities and the Bluetooth set up is very easy to understand and pair with my device.

The late night pickup process is agonizingly slow for a pre-reserved vehicle. The return area is hard to find

Fastbreak is for real the best thing about renting! No waiting just grab and go.

OVERALL, i HAVE GOOD EXPERIENCE IN THE AIRPORT AS WELL AS WITH THE CAR - VERY CLEAN AND DOES NOT SMELL.

Horrible experience! Stay away from Budget. I would have given zero stars if I could. We rented an SUV from Budget a couple of weeks ago. I returned the SUV with a full tank of gas. Because of COVID, there was only one person there in the office for multiple car rental companies when I returned the SUV. I asked if I needed to wait and make sure everything was okay, and was told to just leave the keys in the SUV. Today my partner noticed that she was charged $190 for gas! When she called to speak to a representative, the lady told her it was because the gas tank came in empty. When she told her that is not true, and that I had filled it up all the way, she said that I needed to fill up the SUV right next to the airport. The gas station I filled up at was 5 miles away from the airport, but the tank was still on Full when I returned it. Regardless, even if the tank was not completely full, it does not warrant a charge of $190. Needless to say, we will NEVER be using Budget again. Do not waste your time with these criminals, and if you do, make sure to take pictures of everything!

I picked up my rental at 6:30, there was nobody at the desk. There was 5 people in line waiting and no one at the desk. Someone that does not even work for your company, let us know to go downstairs. That cash show was rude And told me that the person that was supposed to be upstairs was actually with her having a conversation. I then was told That the truck was full and when I got to it it was dirty, and the tank was at half a tank not a fool I did not get to pick up my truck till 7:30 and I was supposed to get at 6:30 The truck was also durty filthy

The only reason I took one star away was because upon arrival getting a car no one was there to greet me as I got in the car and go around to physically show them or just be able to look at any damage that was already on the car so I wasnt charged for it otherwise the overall car rental experience with budget was excellent

The gal at the counter during the 3 oclock hour, terrible attitude. She didnt direct me to the right floor. Turns out there are budget cars on the 4th and 5th floor. I normally live budget. Not this time

Had to keep the care 1 extra day the cost went from $600 something for five days to $900 for six days for a full sized car booked through Southwest Airlines

I prepaid for the car, but thought I was prepaying for the fuel as well. Upon check out I was charged and additional $75 for the fuel charge. Unhappy with the hidden cost.

Clean car. Ready when i got there. Easy check in and out

Car not available for pick up even after booking 3 days in advance. Had to cancel it. Pathetic wait times.

Vehicle was not in the fast break slot for the second time so had to go all the way back downstairs and wait in line for 30 minutes. Guy at counter asks me if I checked upstairs as if I cant read the signs. Then he proceeds to call up and tell me its there. I advised him a third time that it was not so he called back up and the lady told him she was getting it ready as a swap out. Mind you I arrived 40 minutes after my designated pickup time. I go back upstairs and of course wait in line up there because its not in the fast break slot just like I told the guy downstairs. The lady upstairs said nothing, didnt ask for id or anything and just hands me paperwork with some scribble on the front so I had to ask her where the vehicle was. I go to the vehicle and review the paperwork which I never do but, since everything else was handled so poorly something told me to this time only to see a much higher price so I have to go get back in line. I tell her and of course she tells me Im wrong until I pull up the email with the price then I have to wait 20 minutes for her to correct the price which was still wrong. She just hands me the paperwork back. No apologies or anything. I will just go back to Alamo, avis or enterprise as they still maintain their basic customer service levels even during a pandemic where maintaining customers matters more than ever. Even if I have to pay more in the future at another company I gladly will just to know I’ll get good customer service.

Car was over 30 minutes late after scheduled pick up time, and when it was pulled up to the area I was told to wait in, no one notified me of its arrival. After getting in, the car had not been thoroughly cleaned and was still visibly dirty. At dropoff, there was no visible signage that it was a touchless drop-off, and no staff were in the area to assist with questions.

Easy check in. Staff was nice about reccomending prodicuts i.e. the pre purchase gas. Very quick in and out.

Great service and rental car..Thanks Budget

We got a Toyota Sienna, believe it was 2020 model and only 15000 miles but the car was in really bad shape:1. Rear door had 2 big dents.2. Front bumper on the right side kept on popping out of the fender and damage badly in front on lower part of it.3. Interior trims had a lot of scratches all over the place and some pieces have broken.Other than that, the car was OK for the trip.

They made checking in and checking out quick and easy!

The Jeep Gladiator sport is an amazing vehicle. Thanks for supplying us a cool car. I would like to buy it :)

Saturday early afternoon, long line waiting and no one at the counter to help. The longest line for all the rental car options, definitely not picking Budget again ever!!

Fast check in & out. Good services, good service employees.

Good price for rental car. Easy check in and return car.

Smooth process with minimum p2p contact during this special time. Also sanitizing wipes are provided.

Filled up with gas 0.1 miles from the rental return and they said I had less gas than when I picked it up. Filled it all the way until it clicked.

The person who checked in the cars is dishonest. He told me to leave the car in and he would check it in and then I got a e-receipt that had a fuel charge for 2 gallons of fuel for the ridiculous charge of 9.99 a gallon. The problem is that I fueled up at a gas station less than 2 miles away from the airport and made sure to top it off as much as possible. Its literally impossible that a vehicle with a fuel economy of 22-30 MPG burned 2.1 gallons in 2 miles. I am suspicious that this is a common practice as most people would not notice an extra $20 on their bill, so its an easy way for a branch to boost sales. I called customer support and after putting me on hold, they came back and said that they could see that I was given the car with 7/8 of a tank and brought it back with 7/8 of a tank (still not accurate as it was nearly 8.8 full), so they reversed the charge. How could they see that in the system from a call center if the person who checked in the car said something different? Very shady!

Arrived at 6:00 to pick up my car. This merged with Avis car rental, but did not give any notification. Waited 2 hours to pick up. Trash company

Good customer service, clean car

Dont follow budget sign when you pick up or return, use Avis instead.Return the car to Avis on 4th floor instead of budget 5th floor. No one is attending the floor.

If you are going to be an hour late you will be charged for another day so keep the car another night. We were snowed in in Tahoe and really frustrated getting home, cleaning and unloading the car and rushing to drop off the car only to get charged for another day. I have never been late so the last I remember was a fee for being an hour late but I guess that is a thing of the past. I should have called once I knew Id be late and that would have been less stressful for me. Buyer beware.

It was fast and easy and the customer service was excellent

The car rental wasnt ready when we got there it wasnt washed yet. But they were very quick. They were very kind and cordial. Very professional. The van itself was very clean everything worked the cruise control this glorious, air conditioning was perfect. Not one problem the gas gauge was completely accurate which I was very thankful for because I hit e and an area that I didnt know and was scared I would run out of gas but we were fine. The check engine light for the oil came on right away so I recommend them checking that on a more timely fashion. But I had no problems. Everything was great the drop-off of the vehicle was very smooth it was very easy no headaches at all

Ease of rental, quick, friendly, price, and great customer service. The car was exactly what I wanted. Although the keyless key kept warning me the battery was low I was afraid to be left out of my car. Ensure keys are fully charged or advise customers on what to do in such event. Otherwise, great experience, Great price, great car! Will use Budget again. Thank you

Excellent customer service from the upstairs level booth when I picked up car, from the female attendant at Avis counter. She went out of her way to give me quick service & I even got an upgrade to my fave lux car! I also received excellent customer service upon return from male attendant at the Avis booth checkin. He went extra mile also helping me to update my profile with my fast break. I regret I didn’t write their names down. I would appreciate if they get recognized since it should show their log in when they checked me out and checked me back in. Love Budget/Avis. Thank you for always taking great care of me.

I required a 4 wheel drive and the jeep was perfect -- easy check out and easy, efficient check in.

Horrible and very disappointing experience！！！I would never recommend any friends renting with budget. First when I went to pick up the car I found I was given the wrong rental agreement which has the other customer’s name, driver lic number and payment info. Second, when I returned the car, the guy said the system was down so they couldn’t get my a receipt for the return. Then I was charged for $207 for fuel saying I returned the car with empty gas. And it’s impossible to get to customer service and look for help. The only thing they would say is to ask me to provide document and send to an email address which takes them more then a week to get back and asking for more documents. I have to get help from my credit card bank and dispute the charge. Overall, dealing with the company was an exhausting and disappointing experience, I would never use them again.

Service was great, extended my rental dates no problems. Check in and check out was a breeze.

Budget has always accommodated me with cars i pick to drive. Cars are clean and never had any issues with any car i rent. Thank you

The staff at the counter was super friendly and very patient in answering questions that we had.

Car was dirty and finding car to pick took 2 hr

There was only one employee behind the counter when I went to retrieve the vehicle. He was stressed, attempted to call for back up help. There was none available. Rental cars are expensive, this company can afford more employees.

I dont usually bother with these reviews because i am short on time but I am taking a moment today to note that while i have a couple of minor issues with my rental, in the end, Budget promptly saw to correcting the problem, and in the end, that is what is to be applauded. You (Budget) can see from my correspondence what the issues were, so i will not go back through it here, but please know that I do appreciate Budgets handling the (probably inadvertent )overcharge issue promptly and correctly. Thank you.

No to shabby. Easy to find

If I could leave 0 stars I would. They charged us $250 for “cleaning fee” which seems extremely excessive for a job of a vacuum. I called 3 times and they couldn’t do anything, I asked to speak for a manager/supervisor they said “i would receive a cal back” and they never called sent me an email disregarding me. Customer service reps are extremely rude. I will NEVER use budget again. Scumbags.

Rented a new mustang, handles great, little expensive but overall good

Charged me for something I did not request. Found trash in center console and an empty soda can under the passenger seat.

No one at the front desk downstairs. No directions. Had to go up to somebody at Avis on the 4th floor to get help. Could not find my vehicle. Then finally found it but told me it need to be sanitized first. It has been 40 minutes and I am still waiting for it!I rent cars all the time from other companies.I will NEVER use Budget again!

Friendly agent, fast service.

Great customer service.

The car was clean and a newer model. Easy pick up process.

Not good quality in these times. One guy working by himself. I asked during him entering my info what type of cars he had available, he said they will see when hes done. He ended up just picking a car anyway and I had to use a public pen that has been sitting on the counter all day. Yuck. Ok no big deal. I got in the car that was clearly not cleaned and infested with ants. Yep. I have picture and video footage. So now Im in the back of the line again waiting to get car exchanged as advised because theres people waiting. I have time now to flick the ants off of me. Pew pew pew

Great services...

We reserved for 15 passengers van but we received only 12 passengers van without notification.

My car was not available the last two times I’ve used Budget this time the contract was available. The vehicle was not in the space I was told an employee drove it home. It was the only vehicle in that class. I ended up with a reliable vehicle however it was not what I expected as the customer.

You charged me two times even though i dropped off my car in 24 hours at the San Jose airport. There was no one at the drop off except one attendant who said leave the keys take a picture of odometer and gas and leave.

Wonderful experience with Budget at the SJA location,

I cant even BEGIN; its been one nightmare after another with EVERY vehicle. I sincerely hope I NEVER have to rent from them again!!

Great customer service at check in and check out although the person at the exit in San Jose was not friendly, she rushed us out. It was busy at the time we exited so it could have been the reason however, the Budget people were wonderful. It was busy at check in but the sweet lady greeted with a smile and was very helpful. When we left this morning at 4:00am and dropped the car off, the lady that checked us out was extremely friendly. Budget is my go to from now on because of the helpful staff.

Very very slow service.crazy slow service

Not the the vehicle we wanted. Vehicle was dirty inside (your COVID cleaning statement is clearly a lie) and had garbage in the back seat. Vehicle was damaged. Budget claims I damaged the vehicle when I got a receipt at the exit saying it was already damaged. Horrible customer service in attempting to address this situation.Update: A month after getting them to admit I was not at fault I got a letter from their collections agency demanding I pay for the damage. Now their customer service says there is nothing I can do, I have to fight it out with the collections people who are not interested in anything but the money. Horrible++ customer service, nothing but slow replies and broken promises.

The staff was not really helpful. I prefer Hertz or enterprise - same price and better service. I frequently rent from enterprise never encountered issues, wanted to try something new and it wasnt worth it.