Fantastic service. Take an e-bike and bike via the Golden Gate Bridge to Sausalito. You can either bike back or take the ferry... It can be foggy on the bridge but it’s still such a nice trip... service at Blazing Saddles is really friendly and helpful. Will definitely do this again when I return.

Hired an e bike and had a great time exploring. Dropped bike back to a garage after nightfall. Worked easily. Would definitely recommend.

Excellent service, great experience. We rented two bikes and rode the Golden Gate Bridge. It is NOT an easy experience if you are not a rider, especially in a windy/ rainy day.

Staff friendly & helpful. Hired 2 bikes from Mason St & returned them to the Hyde St warehouse for no extra charge. One bike got puncture 2 miles south of Sausalito, not long after riding over the bridge. Called shop, lady very helpful & explained that we’d need to walk the bike to Sausalito, where we could change it. That was all ok, we had lunch & continued to Tiburon, to catch ferry. Great day out but the bikes are not surprisingly in a pretty poor condition. My chain needed changing as it kept slipping but I guess that’s the way it is.

Great way to get around and see the city. As its too big to walk.

Great bike rental shop. Super efficient and helpful staff. Great quality bikes and route info too. The location is easy to find too. Right on the path.

Friendly staff and good prices (they do deals depending on hostels etc). Would recommend they place a bike collection point in Sausalito

Used their services a few times. Price are ok, i mean it s expensive, but that s being in SF. Staff there was mainly cool, especially the blond guy. 1 brunette tho was kinda annoying, you could feel she did not wanna be here ....The bikes are good, one advice check the gears before leaving ^^

I had such a great day with a rental bicycle from here! Friendly staff♡ bicycle was great condition! I brought my own mobile holder which was really useful for free riding. The bicycle rental fee is included pocket and locker=) It is good to ride a bicycle in the morning. I rented 8am and sent it back at 3pm. There were many cars and people afternoon so.Do Not hesitate to rent a bicycle from here!!!

Quick and painless to get a rental and ride around seeing some awesome scenery in the area. Customer service is great and prices arent too bad.The only thing I noticed was when attempting to rent a road bike, the deposit fee was around $2,000+ and the models presented (TREK, which is a good brand) can be purchased for that price (or less). It is just a deposit, so not that big of a deal and I get it from a gotta run a business standpoint, but I would have just brought mine if I had known. Nonetheless, I still enjoyed my rental and would recommend!

I can’t compare any of the other bike shops, but renting a bike and crossing the golden gate into Sausalito is highly recommended. We chose the tandem (and used a $6 coupon from city pass). The hills were not easy but with the gearing, it was doable. Nice bike path and the return on ferry was a good experience. ($12 per ticket, charged when you turn the bikes in). If you don’t use the tandem bikes, you would have the option to take a bus back for $6 each. We tried but the tandem is too long for the bus.

I highly recommend renting from these folks, I rented one bike online for the whole day, they give you maps, instructions and really good bikes .

Very good service, nice people. We booked the Sausalito Tour as a group. Our tour guide explained a lot on the way and was very friendly and helpful. It was a really great day!

Loads of bike with no booking required. We rented a tandem bike which was worn and just acceptable. Bike did the job and had fun but defiantly seen much newer bikes from other companies on our ride.

Decent price (although higher than the value in my opinion) but a good bike for the day and it got me to the Golden Gate Bridge and back!

1 of the most enjoyable and toughest city bike rides Ive done. We tackled the more challenging route but were rewarded with spectacular views and a great sense of accomplishment. Even a broken bike chain didnt deter from the enjoyment, with the speedy response from Avocado who showed great customer service in meeting me out at Ocean Beach to swap me over to a brand new bike that was seamless and greatly appreciated. Cant recommend this tour highly enough - such brilliant variety in terms of terrain and scenery. Thanks to the team at Blazing Saddles for a thoroughly enjoyable experience.

Affordable and helpful. Road their recommended track over the golden gate and caught the ferry back. Very glad I did it

Best place to rent a bike!Service was great and very friendly staff. They have lots of stations everywhere in town. We had a problem with one of the bikes and they quickly exchanged the bike at one of the other locations.Pickup and return was super easy. You can even return the bike late at night!100% recommended

The bikes were great and they offered multiple options to return them at the end of the day. They offered us ferry tickets for an additional cost. This is somewhat misleading because they will hand you actual ferry tickets but they will only charge you for them if you dont return them. There is also an additional charge for returning your bike at another location in the city. In our case, we rode our bikes all day, from 8am to 10pm, and returned them in the after hours lock up near Union Square. We went across the city twice and over the Golden Gate Bridge. We now have priceless memories of that day.One suggestion I would make, however, is to speed up the pick up process. I understand certain rules have to be described but we missed our early bird ferry to Alcatraz because we were told what changing gears on our bikes does. The staff were very friendly, I just think that they should take into account peoples experiences and comfort levels so they can still get where they have to go. Luckily, in this case, they were able to put us onto the next ferry.

These guys made the bike rental easy, good quality bikes.

The staff here went above and beyond to help us sort out some issues. Everyone was knowledgeable, happy and friendly. They rescued our trip in San Fran! Bike was comfortable and worked well.

So we arrived to pick up our pre paid bikes. We were welcomed by one member of staff. Passed on to another and then passed on to another. It was very hectic. There was us...a German family and a French family. I felt some of the staff were mocking the non English speakers. We were rushed through the check in and taken through the late bike return with the German family. I think the member of staff assumed we were all German. He was rushing all of us...no time for questions. When it was time to get our bikes it was just like get your bike and off you go or to quote them directly get on your bike move out of the way...head to market Street and Turn right. No explanation of the basic cycle laws for the US. Anyway...the bikes themselves were decent enough. You can drop them off at any other blazing saddles place for a 10 dollar charge per bike. So in conclusion...it does everything you need but the staff are very care free and not much for customer service

Had a fantastic time. The directions and maps provided by the staff were very helpful. There were a few parts on the trail we werent sure where we were going but Google Maps filled in the gaps. The staff were extremely helpful and knowledgeable. We had a discount through our hostel which helped with prices. Would absolutely do this again.

Very happy to have found this place. They set me up with a very nice road bike, with high quality components and in good mechanical condition. Plus it actually fit, which is saying a lot because I am very tall. I rode 17 miles the first day, and 27 the next. This was such a great way to see the town. Bikes get around better downtown than anything else. Their bike route maps were also very helpful. Best $48 I spent in a long time.

Good bike, friendly service. The map made the trip actively worse. Confusing, poorly labeled, and poorly explained. Missed a lot of landmarks due to the horrible map. Was trying to avoid using gps, but alas. Getting lost wouldn’t be so bad if it weren’t for the hills. You better be in really good shape.

The wheels of my bike got stolen. Instead of assisting me, Blazing Saddles made me bring the rest of the bike (no wheels!) all across the city back to their office all on my own. Once I was there, they made me pay 200 Dollars. I understand I have to contribute to the compensation, but they didnt even discount the rental fee. Nothing to make their customer to feel just a little bit better. Well, they know how to make money out of old bikes.

Some of the staff need customer service training....I mean the one that collect money. We met a not so wise staff who collect our money and without changes on her end. She tried to do one person at a time, but she stack all her money on her finger...And dont remember who gave what amount. She still owe me one dollar and charge one of my friend $10 more than she supposed to pay.But other than that, everything else went fine.

Awesome again! - Can’t go wrong with these Guys. Well staffed. Super friendly. Guides are great as always. No one gets left behind. 10/10

Used the outlet outside the station. Highly recommend using this spot. Brian (or Bryan?) was excellent. He will take the time to talk through your ideas and the numerous bicycle routes. We highly recommend cycling the route along the harbour (sea lions) and all the way over the GG bridge. Its a tough cycle on the other side but its well worth going up to the view points to the left of the bridge. A great cycle back down. The bikes are of good quality and well maintained. They come with lock and helmet. Thank you Brian, your enthusiasm was warmly welcome.

I came here with my family during our vacation trip to San Francisco. The process of renting the bikes was easy and the staff operated very quickly to get us on our bicycles. It was amazing to witness how efficient the employees were. The prices were also very reasonable and we were even able to locate a discount in a brochure we got from a California Visitors Center on the nearby Pier 39 area. The bikes were a little beat up and my friends said that they felt rushed by the employees, but the overall experience of biking across the Golden Gate bridge was absolutely amazing. Everyone should try it!

Got a coupon from a map at the hostel, $5 off for 24 hour rental, which ends up being $31. There was a slightly cheaper type of bicycle on the list but the guy at the Union Square branch said they dont have it anymore (maybe available at other locations? Idk). One of the breaks make squeaky noise but works and otherwise the bicycle was in good condition. The ferry ticket they provide saved the trouble of figuring out how to buy ticket when I arrived at the dock in Tiburon exhausted. They provided helmet for free but charged for lights. I didnt get the light so I just walked the bike after dark (also too tired lol).

The staff at this location was terrific! They were all friendly, professional and knowledgable and made us feel truly welcome. They highlighted the important points along the route, had tips for the ferry ride back and helped us select the right bikes. We had an unfortunate accident with one of the bikes (completely our fault) and the cost of damage was well under my estimate (we did not purchase bike insurance which in the hindsight was a mistake). The bikes are well maintained and mechanically sound to take on the SF hills. Highly recommended!

Staff were very helpful, bikes worked great. We were having some issues with the go city card we purchased earlier. But the staff helped out lots to get us going.

Pleasant and efficient staff. Bike had seen better days. Rented a tandem that was pretty beat up. Gears kept skipping, had a flat in the middle of nowhere, & missed our ferry back. Blazing Saddles paid for the flat fix. Recommend you take your rental around the block before you hit the trail.

Bikes are relatively affordable if booked online but are very old, heavy and need new parts and some serious repairs. The gears skipped so bad I had to bike 30 mins back to the store to switch the bike. There is an up charge on credit card purchases which is ridiculous. Location is convenient for Dt hotels and dropping off after hours, hence two stars.

Not a 5 star staff but we got what we came for.Renting a bicycle for a whole day made a huge difference in what we could see in our tight schedule planned for San Francisco. Well definitely rent them once again when we come back to the city.

The whole logistic is good. Partnerships with ferry and routes. However, most bikes need a new, more comfortable seat. If you are going to be biking all day the seat better be good. I dislikes the fact that when telling the personnel there they just ignored my comment.

FYI - the ferry tickets are not included in the rental price. I had no idea that we would be given tickets and we ended up using them rather than letting them go to waste and just returning them unused. If you do not return the tickets with your rental, you will be charged an additional fee. Also, be careful about returning bikes to a different location - we attempted to return bikes to the Hyde St. location only to be turned away. We then had to ride through busy downtown in the dark with no bike lights or a great understanding of the traffic patterns or route.

Good and friendly service. The standard bikes are good enough for biking in the city, but I wouldnt do a long tour on them.They give you a ferry ticket (which you can return if unused) if you are planing to cycle the golden gate bridge one way only - which is nice as the line at the ferry stop can be long at times.

We rented our bikes from the Hyde Park Location. The staff was very friendly, and went out of their way to tell us about the route. We biked to the Golden Gate Bridge and back, but did not ride the ferry due to our personal schedule.I also used their garage to park (which was a very reasonable fee, considering the location is so close to the Fishermans Wharf). I had a small accident while taking the car out of their garage (my fault). The owner Jeff Saddles was very helpful and spent a lot of his time fixing my cars bumper. It was good to see an owner who is so hands on and cares for his customers so much.Thanks for making the day great for us in the beautiful city of San Francisco, and I would highly recommend making biking one of the activities you do here.

I highly recommend the Urban Parks Tour with Blazing Saddles. It is a great way to see the neighborhoods and parks of San Francisco. There is not better way to experience the sights, smells, and sounds of the city than with a tour by Blazing Saddles. Be sure to ask for Nick to be your tour guide. He was the greatest!!

Pros:+ simple booking+ great staff+ comfortable bikes+ convenient return timeCons- got sunburned

I rent a bike from this store but what they gave me a oversized bike. They told me to ride along market street to golden park the go all the way uphill to golden state bridge. Almost killed me. Bad bikes plus endless uphill. If you plan to rent a bike in San Francisco I totally recommend you find another with better bikes ( I just saw some stores having giant brand bike it must be better ). Because this store just care about money they dont care about you

Service was not bad although a little rushed I feel.Bikes were mostly functional but not as great as some other rental companies I saw. At least they would be more immune to theft. Lock and helmet are provided.You pick up a bike and give a card as deposit, you pay upon return via cash or card. If you come back late, you can lock the bike in the garage behind and drop off the key.My pal had a bike that had a leaky tire though. Not cool.

Very exhausting but very fun. Beautiful scenic areas that were amazing to look at. Great service and attitude. Would recommend!

The bad reviews they have it’s not for nothing, avoid them, they are renting out 100$ bikes for 50$ per day With an insurance.Then they trick you with a card for the ferry, but if you don’t take the ferry you have to bring the ferry card back, so no card then you have to pay 13$,But the Asian boy who works there did not informed me about this.Extra fee for pay with credit card, they push you in that direction to not pay cash.10$ added if you want to return the bike somewhere else.They try everything to squeeze out tourist.1 star ⭐️

When you get flicked off by an employee, youre going to have a bad time. I rode on the sidewalk... The employee lost his mind. After a spirited conversation between me and him, he promptly returned to the store and gave me the Bird on his way.Id love to give zero stars, but their terrible bikes didnt break down, so I suppose thats worthy of one.

They should definitely put more effort in keeping their bikes in good condition. Not worth the rental fee they charge.

Staff were friendly and enthusiastic...but inexperienced.Bike seat was set all the way forward with the nose of the saddle down and they had no idea how to rectify it, I dont think they knew what an Allen Key was.... one of the bikes tyre was very low but we did not notice till we were down the track.....Simple fix..... check all tyre pressures regularly, set saddles level and back which should accommodate most people..... give the staff a bit of basic training on adjusting the bikes....it only takes a few minutes to adjust.If planning on riding over the Golden Gate Bridge dont go down into Sausalito, you will have a 2.5km ride back up hill or a 2 hour wait in a que in the sun for the ferry.... ride across the bridge and then back!But in saying all that....we enjoyed the ride over the bridge and the bikes did the job.

Absolutely lovely staff, good directions too. I had two issues though - my screeching brakes and skipping gears. Oh well, it was cheap and the location was very convenient for me.

Bikes are oke. for 40 miles its better to rent An ATB. Service is good

Theres many places in San Francisco looking to trap tourist with bike rental, however looking at other operations, Blazing Saddles seems to be a cut above the rest.The service was friendly, the bikes seemed to be good quality. The staff were knowledgeable and answered all questions with a smile and professionalism. The rental also includes a voucher for the ferry back from Sausalito or Tiburon.The tour was fantastic, as was the route they took all the way over the Golden Gate, to Sausalito, Mill Valley and finally Tiburon. The change in scenery is fantastic.The only thing that could use improvement is the directions between Mill Valley and Strawberry as we got a bit lost.Overall, a great experience for the active family members or friends to see some more of the area around San Francisco.

Store associate upgraded my bike type without asking for my permission whatsoever - very shady.He then ran my card for a $300.00 without telling me anything. I just caught it on the screen as he ran it, otherwise I would have been totally oblivious.When I asked he said it was for a deposit- most places authorize a 50.00 deposit for a basic bike.The bike itself okay, but needed some love for sure.Bottom line, there are plenty of places to rent from in SF - go somewhere else.

The staff was friendly the bikes where well maintained. The biggest down side is when I asked about the $500 deposit if it was actually going to take it out of my account at the time I was told no that it was just an authorization. After our bike ride I checked my bank account to see if they had told me was true to find out that they processed the transaction. So make sure you have an extra $500 lying around that you dot mind being tied up for several days cause it I rented on a Saturday and it is Wednesday and I still out $500.

Awesome experience in general, but one of our bikes had only one front gear in lieu of 3 as the other one. And the same bike would not regenerate power downhill as the other one did - old version?The bikes were not cleaned and for that price they should have been in perfect condition.Anyway, pluss for late checkin and another minus for trying to sell us water and sunscreen.Would recommend others to get electrical bikes and spend a day sightseeing. Follow the route they propose, maybe not over the bridge, but stay in the city and in the parks. Visit twin peaks.

Great place to grab some bikes to explore the city with

Received a bike with worn teeth on second gear. Which meant anytime I tried to take off quickly or attempted to tackle a hill in 2nd the chain would slip. I had to use 1st and 3rd all day, and cross chain on flat regions. Informed the staff of the issue when we brought the bike back later that day, they realised there was a problem with the bike but did not offer any form of compensation.I would recommend looking at the teeth on the gears before riding off with your bike. Or maybe other rental places.

They were the cheapest and the guide tolt me a lot of good routes.

Very bad services i was took the bike from a men on the Main Street himDidnt tell What time they are closed, thanks god I was took the map I was around the city as crazy horse.. to drop the bike otherwhise they charge me a lot. This is good services... at all. I was very disappointed...

This bike inspired me to fix mine at home so I could hit speeds like I did on this one.

I had a little issue with the derailer on my bike and they comped us, no questions asked. They went completely above and beyond to make sure that we had a good experience. I would use them again in a heartbeat.

This is a good place to rent a bike in the city if you want to explore the city by bike. Theyre not super up front with all of their discounts. They will try to upsell you. This is a great place for visitors who want to rent a bike.

Everyone is nice until after you’ve paid. Staff are all lovely backpackers with management shouting down at them. Brakes were super worn on a bike to be used downhill.

Pros: multiple locationsCons: extremely rushed in the beginning, rude worker cutting me off mid sentence, and bike gears didnt work well.Cool thing to do in SF, but better off with a different company.

Make sure you read everything and ask questions about what they charge and extra fees. If you dont you will be surprised when you get back to pay!!! 4% to pay with credit card, bike insurance, the tickets they give you for the ferry, different drop off location.They dont mention any of those costs so do your research before! Its very expensive but riding a bike is a great way to see San Francisco.

Bike chain broke, bike wasnt in great condition anyway, their response to resolving it was pretty poor, getting us to wheel it to a local bike shop that was closed.Bunch of international phone calls later, next bike shop was open but not enough time to fix the cogs on the front crank that were gone. Horrible horrible cycle and hours delay compensated with a fairly small discount and a at least were not charging for the chain

Great!! Renting a bike was quick and easy! Friendly and informative staff. So much fun— thanks!!

This was the worst part of our San Francisco trip! They are so nice when they herd you in the door at the beginning: theyre friendly and seemingly willing to answer any question in order to make you think this is a fun, laid back operation. Dont be fooled!! It all changes when something goes wrong.We bought the insurance for our bikes before taking them for the day. My bike seat got stolen when it was chained up. About the same time, my husbands bike lock key went missing after room service cleaned up our room. We went to the shop and all the friendly folks were gone, we were curtly told by a manager that SURPRISE! our insurance covered none of this. They told us it would be $60 for the lost key and stolen seat. They gave us no receipt or itemization. A few days later, it was another surprise to see an additional $90 (not $60) charged on our account - presumably to cover the cheap lock and cheaper seat, which we undoubtely could have purchased for a tenth of the price. They were terrible and rude about it all.Dont go here! Dont give this sleazy place your business! Having looked over the TripAdvisor reviews since visiting, I can tell you my experience was not unique!

Friend staff. Good bikes. Did a great cycle over the bridge to Sausalito and back by ferry. After watching a pointless guide video we were able to fairly simple bike the route. The cycling directions were poor, but a map and some common sense was all that was needed. Most of the SF roads have bike lanes or marked routes. However the downtown grids were a bit nerve wracking. All drivers were very courteous. The ferry from Sausilito was packed. Ŵe waited an hour until there was space. Seriously consider biking to Tibrone.

Very friendly staff the price was the best that I could find in town. The bikes that we rented were used and abused but they did the job and I can not expect more for the price that I paid. Thanks Blazing Saddles!! I will be back next year!!

Whenever I visited SF, I would use Blazing Saddles. When I lived there and friends visited, we would go there. Highly recommend either location!

We rented 5 bikes and had issues with 2 of them. Setup and briefing were rushed and maps poorly explained. With half of golden gate park closed, they should have explained alternative routes.

Nice staff, very helpful. Discovering SF riding a bike is a great experience. Shouldnt cost you more than $40

1. The manager of the 433 Mason St (a man in his 50s) was tremendously rude to us in the store location when we said to him that it wasnt true -as their publicity says- that you have to wait 20 min for the Sausalito ferry to his attention. More than 200 people had to wait in line for more than 2 hours! The manager was rude to us, avoided eye contact with me, raised his voice... even the employees in the store looked embarrassed because of his attitude.2. The store is not very well located to return the bikes because its on a one way street in the middle of a steep hill.3. They dont provide you a special bike seat for long rides so be prepared for your back side to hurt if you want to ride it for more than 2 hours.

Staff there is super rude, they discrimated me and showed a really bad actitud when I said I didnt want to pay for insurance. I ended up with a place 1 block from here. Much better service and the even gave me a map.

I rented a bike from them to cycle the Golden Gate bridge. They were friendly and helpful and the bike i selected was in good condition. Helmets are also available.

It felt like the staff was rushing through the entire process. They didnt even tell me how to change the gears until I went back to the store after I started using the bike and it felt weird because the bike wasnt in the right gear.

Definitely worth renting a bike and biking through San Francisco, across the Golden Gate Bridge into Sausalito and then the ferry back.

Bike is lousy, brakes are screeching. Charges vary from the comments here. Does the rental price include the ferry ticket? Took my credit card for deposit. Not sure how much they charge? Why I have a feeling they are dishonest based on the comments here.

The bikes work well...but the manager is rude, all workers were fighting and didn´t get along. Also they took a week to gave back our deposit when they told us it will be in 24hrs.

I was really disappointed in the condition of the bikes. As we were waiting for ours, 3 groups of people returned, all wth complaints. Once we set off I soon returned because the brakes shrieked and it was unbearable. The friendly staff swapped it for another but the gears started jumping half way through our trip, which was dangerous. I was amazed that they didnt take care of the bikes, the chain wasnt even greased. The second star is because the staff were nice, else it would have been one.

My husband and I had a friend in town and we wanted to bike with him to sausalito. We stopped at the pier 41 location and rented a single bike and tandem. The tandem was great until we reached the slightest bit of incline then the gears started slipping. As we continued our journey to the golden gate bridge we realized the gears were getting worse until the bike became unridable. So there we were stranded out near the bridge. We called them and they were extremely unhelpful and not even the least bit sympathetic. We eventually made it back to pier 41 to return the bikes and we complained to the manager, Rich. He was extremely rude and seemed to care less about the fact that their sorry excuse for bikes completely ruined our plans. Do not rent from these people. You will regret it big time!

Was quick and easy to get bikes here and they were in good condition

Dont rent a bike here! I had a flat tire, called them, they told me to go to a nearby repairshop. It took me 2 hours to get back on the road again. And worst part: I had to pay half of the tire-repair costs myself!!!Guy from the bikeshop, where I fixed the bike at, told me it wasnt a coincidence, cause the outside-tire was worn out.Because of the delay, I found myself on the Golden Gate Bridge in the dark, finding my way to the (last) returning ferry, terrified by the cars that passed me while I had no proper sight on the dark roads (as no bike-lights were included!!). And Im used to some-bike-things cause Im a Dutchy from Amsterdam.So if you still consider to rent a bike here, bring/ buy/ rent lights! But really, just dont do it. They arent nice or helpful, they arent worth it.

Blazing Saddles was excellent! We rented bikes from the Hyde Location and took them overnight. We had an issue with one of the bikes and the staff was great about fixing it - they even upgraded our bikes. The staff was extremely friendly and really helpful with directions and places to see recommendations. We rode from the a Fishermans Warf area over the bridge and all the way to Tiburon and then took the ferry back. We had a great day and wanted to say thanks! We will rent again from you when we are in the city.John & Angela Hildebrand - Colorado

Terrible ride. From this location it took us 5 hours to get to our destination. My husband and I are athletic people and found this quite challenging. Turns were not easily marked and we were driving in and out of traffic. Then, they emailed saying they never received our bikes. When I called to send them my receipt for the return and also to voice my concerns the woman on the phone dismissed my concerns and said the only reason I complained was because I wanted a discount. Would never use this group again.

Horribly designed bike frames, VERY Squeaky mechanical disc Brakes! Theyll drive you crazy!, Poorly performing wornout cheap chinese componants, that get a lot of complaints. Helmets are Cleaned by spraying antibacterial lysol in them? GROSS right? And they spray this nasty stuff copeously right in the middle of the shop, for all to breath.By the way,breathing antibacterial lysol is detrimental to your health. They could careless, believe me. This place is shaddy to say the least. Read the negiive reviews, they are true. Id go anywhere else with better designed bikes and better customer service thats genuinely more friendly and doesnt treat you like cattle.

On Thursday April 23rd, my wife and I rented a pair of bicycles to ride around Sausalito, starting from Downtown. Both of us have years of experience Mountain biking around Perú, where we live. Ive personally competed professionally in national tournaments. Since on this trip we were staying on the Hilton Union Square, we decided to rent bicycles from the Blazing Saddles located in Mason Street. At around 8:20am, 30 minutes into our bicycle trip, my front brake stopped working. Since I barely use that brake, we decided to continue the trip. A few blocks before Presidio, when approaching a traffic light, my back brake also stopped working. Because of this, I couldnt stop and went past an intersection through which cars were going through. Luckily, there were no car, but it could have been fatal for me.After this, I called the number they had provided us at the bicycle shop. Probably from the shock of having sped past a red light, I put one of the numbers wrong, got a voice mail and didnt reach them at this time by phone.We walked about an hour to a repair shop (Sport Basement) where they fix bicycles, but told us they would tak all day to fix my brakes, so we continued walking to the Fisherman Whraph Blazing Saddles. There, they gave me another bicycle and we were able to get to the Union Square Blazing Saddles.I was very surprised when, in spite of what had happened, they still charged me the rent of the malfunctioning bicycle. This had, along with threatening my life, ruined all our day. The person in charge there, told me it had been my fault, since the bicycle had been alright before I started using it.

Staff is friendly, but prices are too high. The bikes are of really low quality and hard to ride on the 10 mile journey across the bridge.

Hired a full ultegra carbon specialised bike. Road 80miles through stunning Marin county. Best ride in years. Staff really helpful and nice. Chatted to them for 20mins before ride.

People very nice. Electrics recomended for amateurs :)

A perfect way to visit the city. Great bikes, easy rental and simple.

Flexible return hours and locations! And the price for a day rental is one of the lowest I believe.

Nice and friendly staff. Bikes were mediocre and dirty. Helmets were expired.

Good service. Bikes could be better.

Close earlier than 6.30pm, although this is the official opening time. (around 5pm actually)

Good bikes and good location but they hold your $100 per bike deposit for couple of days. Then tell you to call your bank.

Very disappointed very rude, couldnt wait to get rid of you and just take your money. Bikes need some TLC at 433 Mason Street

Good bike tours and with comprehensive maps and instructions. Allows for anytime drop off for bikes

Biking is not recommended in this town. Neither is this company with bad, old bikes and sneaky costumer service