My wife and I are booked to fly on United in the near future, out of SanFrancisco. This is not our first time flying with them. My wife just contacted their customer service department. She had questions about our schedule, baggage and Covid protocol. I listened as this agent patiently explained all these details more than once in a very understanding manner. I want to thank United for going way beyond our expectations for service and going that extra mile for your customers. We feel safe flying with an Airline that has an unmatched commitment to be the best. United Airlines, in their words, is about connecting people and uniting the world.

Flight from Palm 🌴 Springs to San Francisco, then on to Las Vegas was Excellent. Took this flight before. Seat 4A and 5F.

I would give 0 star if I could. I booked first flight at 9 to Hawaii. And I got up at 6. After boarding, waited for 1 hour and they claimed the plane need maintenance. After 4 hours wait. We were adjusted to another plane. And I was randomly assigned to the last row. I have paid extra money to upgrade the seat in the previous plane. The assistant just did no help and keep saying there are no available seats. And! Finally get on the replaced plane after 7hours and, waited for 30 mins. 😃 thanks United

Worst. They will charge you for picking your seats and then cancel what you picked and not refund you. (Because they said they “changed planes” and make no effort to fix your dilemma) They will also not let you check in online for a flight because they don’t believe you when you say you don’t have a bag to check

The terminal for gates 60 - 69 is very nice and open. A lot of variety in seating and even large benches that you can lay down on.The bathroom before security is usually empty and clean.There are a lot of dining options.At 6 am there are a lot of people here but there is a quiet calm and still plenty of seating.The building seems to be wider.

Thanks John (agent at baggage check in) for automatically helping me and my family check in our bags (since I looked puzzled and was too manly to ask for help). Cheers!

Flight was full even due to covid-19. But over all of is good service. I am using United for service for a long time and average is good.

Very helpful staff.Nice uncrowded flight.

Pretty easy check in process. Customer service agents were helpful in assisting me with my baggage.

United has been handling the COVID-19 pandemic very well, both enforcing social distancing and mask rules and being polite and friendly along the way. I have been on 6 United flights in the past 4 days and I have nothing but good things to say about my experiences. Flight attendants were kind and did everything they could for my sister who has a gluten intolerance; whether it was looking for extra snacks, or just giving her an extra drink, these flight crews really went above and beyond to make her experience more comfortable. Planes have been kept clean, and they provide sanitation wipes before every flight so you can clean your area to your satisfaction. Overall Ive been very happy with United and will fly with them again.

Loooong lines. Rude agents. Thanks united!

When travel with United be prepare to whatever crew say to you they are lying. We have no space on a plane for your luggage, you have to check it in when boarding, means there are plenty of space and you just have to insist on taking your luggage with you. We will depart on time - expect delays. After delay they say: Connection flight well wait for yow, do not worry - expect they shut the door right to your face, because connection flight must leave on time. I rarely had good experience with United so I have low expectations, have you?

In the midst of a crazy and foreign world the employees still find time to be joyful and humorous. Lightening the mood and making any trip better!

A good flight straight from Tel Aviv to SFO. Nice service, clean plans, second time flying and Ill be back again.The only thing weird that happened on the plane was that it was raining outside and there must have been a hole because it was dripping all over me. The staff member didnt really help just gave me napkins... but ok.

United baggage claim SFO airport was fantastic. Found and retrieved my left on board item - above and beyond effort by Akiko! Very much appreciated. Thank you

I am a frequent flyer of United airlines and I had THE WORST experience with their check-in staff and TSA. (take-stuff-away) for those of you who wondered what that acronym stood for. Anyway, I was having an issue with my credit card when checking in for my flight back to Chicago. I asked one of the ladies for help (cant remember her name, but she had long, dark hair, and wore glasses. Looked to be around 50 or 60 years old) and she had the worst attitude I have ever had the displeasure of encountering. She was saracastic, told me I would just have to try a different card, mind you, my reservation was made under the card that I was having issues with so even if I did use a different card it would do me no good. And when I told her this, she said, well then you are just going to have to go to customer service because I dont deal with credit card issues. I can understand that this might not have been within her job description but she could have politely directed me to customer service without a dismissive tone in her voice. Then, once I finally got the credit card figured out, (apparently they were having issues with that particular kiosk) I proceeded to TSA line. The officers were more incompetent than other TSA workers I have dealt with. Rude and thought it was appropriate to do a thorough extra security check in front of everyone. When I refused to undo my belt unless I was in one of those private screening rooms they called their manager over and I was told that if I didnt remove my belt so they could pat me down more thoroughly (right there in the middle of the building) I would not be permitted to fly. I have never felt so violated in my entire life.

Awesome. Free text, free drinks, customer services was great, best view, and the ride was smooth. Thank you

Very nice to work with this company and I love working for them

Plane (flight 380) on last leg of journey home flew to the Eureka airport after being stuck on the tarmac for longer than the actual duration of our flight... Then had to turn around because of weather. Had we left on time instead of an hour late, we most certainly would have been home by now. As it is, were stuck at the San Francisco airport because the plane turned around and headed back -.- booked the next flight, but not until morning, they gave us food vouchers but all the food places are pretty much closed until about the time we start boarding. Not like we can sleep in the airport chairs, the non- retractable bulky armrests make sure of that, and United Airlines isnt offering any hotel vouchers... Or much of anything really in the way of compensation. On top of that, my fiance, who is traveling with me, is supposed to work tomorrow... Well now TODAY... So I guess well see how that goes. This is beyond frustrating.UPDATE: Well, the passenger I am traveling with had to call into work because of lack of sleep and was docked $750 because he is a contracted worker, but its either that or go into a dangerous working environment with very little sleep and risk getting injured. I wrote United Airlines, I hope they can make this right. We usually dont have a problem with them, but this really hurt us financially.

If I could give zero stars I would. Worst customer service. Only 10 min to board. Went to the restroom and the boarding closed. Had to wait for the next flight. Got on next flight only to be delayed another hour. I will never fly United again. How is this airlines in buisness?

Always fly great when I fly United! Thanks for bringing me back to the states safe!

United First Class - What a joke. What vintage of first class is this? Maybe Spirit Airlines designed this first class for United. Horrible. Please, since United executives have no idea what to do, do what you did in school and copy someone that knows what first class should look like. Say, Delta...

We arrived at SFO but still, they checked us in and they were very nice and professional.

They are so rude

Old planes and awful internet

They are Not following the social distance policy right now and they harassed my wife about her service animal...never again

While boarding for flight 259 in San Francisco the morning of 12/7/2017 at Gate 67 we experienced something that I have never experienced in all my years of flying. The ticket agent while boarding questioned the size of my carrier on bag that I was taking on the plane which was a 737-800 series aircraft. A little background is that we dont normally fly United as I am a Southwest Companion Pass Member of their elite program and fly them near 25-30 times a year. We were flying United for a trip to Hawaii and back since Southwest doesnt fly there. Up to this incident in SFO, I was beginning to believe that I maybe should switch my loyalty from Southwest to United. So, given that, this bag has been on 100s of Southwest 737 aircraft so I was very well aware that it would fit in the overhead bin. So, your ticket agent makes me sit down on the dirty floor and zip the additional zipper on the bag so that it would fit in the overhead bin even though I told her there would be no issue. Still she embarrassed me and my wife by making us do it right there in front of her on the ground. So, after all that we get on the plane and it was clear that there was plenty of room for the bag to fit even with the other zipper not zipped which I knew would be the case. I have a photo of it in the bin which I have attached. Because of that treatment, I know that my loyalties will stay with Southwest and I will be happy when they start flying to Hawaii and any other destination that your airline flies that they do not yet. If I could take all the money back that I paid for that trip to Hawaii, I would and fly someone else. Very disappointed by the way I was treated!

Got to San Francisco and they canceled my connecting flight until 13 hours later. They said the plane I was taking needed maintenance and the people who worked on it exceeded the number of hours for the day. Do they only have one plane?

Efficient customer service. Clean facilities.

At some point these airlines have to get someone behind the counter the power to fix problems. Weve been waiting on hold with the counter agent for 30 minutes as she tries to get a hold of someone to fix our ticketing issue. This seems ridiculous. The reason we have to get help from an agent is a lot longer rant but Ill keep that for another review

Gate lady was sarcastic. Flight attendants were snobs. I dont understand why. No more United for me sadly.

Pretty good cant complain

Bad service

Friendly, helpful staff. Security was smooth and I had an overall good experience.

United decided to make a last minute airplane change on a flight to SFO. Because of this decision they had to call a pilot to come fly the new aircraft. The pilot was not able to get to the airport in a timely manner and we left 1 hour late causing me to miss the last flight of the day to Portland. So, I went to the United counter and was basically treated like it was my fault I missed my connection. I had an important business meeting in Portland starting at 8am but the airport customer service refused to get me a flight earlier than a 1pm arrival in Portland (essentially I would miss the meeting which was the only reason I am even on the flight). I called for a supervisor who never showed up. I had to ask for a hotel for the night. They gave me a comfort inn voucher (I just paid for a Marriott out of my own pocket). They gave us a few bucks in meal vouchers but every place was closed and they expired in 2 days. Basically a slap on the face after a United business decision caused me to miss my connection. Unbelievably obtuse to pain and suffering they caused and that cost me a couple of hundred dollars. Seriously thinking about cancelling my United club card, chase United card and my first class tickets I bought for next month.

A few days before my flight, United sent me an email allowing me to switch my flight at no cost since there was a winter storm expecting to hit on the day of my flight. I called Customer Service and the staff member was highly competent and switched my flight in less than 5 minutes. I am also a MileagePlus Explorer member and received a free checked bag + priority boarding. United has fantastic customer service and looks out for its customers. If United hadnt offered the flight switch, I wouldve been very delayed in my flight and missed out on valuable vacation time.

I try to avoid United at all costs, but unfortunately had to do this flight with them. The flight attendant (Chicago to San Francisco) walked passed me time twice and ignored me when I tried to give her my trash. Another one passed by and seemed to ignore me as well. The low level of professionalism is appalling. They also didn’t seem to mind that my tray table was still down. Please work on customer service and fulfilling the requirements of your job (which includes picking up trash) and making sure passenger comply with safety regulations.

Its kind of nice

Friday night our flight SF-LA was 1h30 late so we missed our connection to Washington. They told us to wait two nights for the next Flight available on Sunday morning to get direct to Washington. We have been told by customer service in SF that we shouldn’t have bought ticket with a layover they are never on time!So now we have to wait at the airport hotel until Sunday without compensation$ or voucher offered by United. Meanwhile I have a car rental paid in Washington... bad customer service experience at SF.

I love United Airlines overall. Newest planes, very on time flights, good customer service, smart people working there. The whole gender identity thing is pandering and creepy.

Y’all please fly any other airline - please don’t fly with United!!! I had to learn the hard way. I’ve been at the airport since 4am (long story) it is now 12noon and the flight is JUST leaving. The people are rude & obviously hate their job. They cause you to be delayed & overbook then make you think it’s your fault the flight left. They are rude rude rude. None of them have any people skills. They over charge for a crappy flight. I wish I would have stuck to my usual airline & never gave United a chance to mess up my whole day! Never again. Please just book a flight with someone ANYONE but United!

Jose Torres-the guy works at gate 86 is a terrible employee. We had a delayed flight and missed the connecting flight. United booked the next one for us but this guy won’t let us board the plane because we have a check in bag. He said we can’t board the plane without our check in bag! He sent us to customers service and the lady works there said it doesn’t matter if we have a check in bag, we should get on that plane. She called gate 86, Jose and another woman works there told the customer service that we said WE INSISTED TO BOARD WITH OUR CHECK IN BAG!!!! He also yelled at us in front of everyone and called us liar!! We missed that flight and waited another 7 hrs at the airport for the next flight. Worst experience ever and Jose Torres not only didn’t do his job, but also lied to our faces and to other employees to cover up his mistakes. United should fire employees like that, otherwise you will continue getting low ratings.

My flight from Brazil to SFO was great! No problems whatsoever! However, the returning flights were just terrible and traumatic. It all started during check-in at SFO. My reservation was not visible in the system (although my ticket was purchased directly from the United website). So it took almost 2 hours to perform my check-in. I received a load of different tickets with different seats. Very unorganized! United also messed up my seats which was reserved way in advance. My mother and I sat apart on 2 flights on terrible locations (middle seats), and of course, there was nothing they could do because the flight was packed! Im very disappointed with United airlines! My travel experience was horrible!PS: The flight from SFO to DC is a 5 hour flight and they delayed an hour and a half but didnt give anything to eat besides a cookie. Thats just wrong! A total neglect with customers.

Was unfortunately delayed on my flight from Las Vegas to San Francisco, and the help we got was not helpful one bit. Firstly we were delayed by a good 6.5hrs, and there was nothing to help us get through the time at the airport. We had connecting flights back to Asia, and even with the planned buffer, we missed our flight and had to reschedule everything. That included an extra night stay at SFO. They got our luggages checked all the way through, and that also meant we didnt have our luggages at SFO. It would take 1.5hrs to retrieve them back, and it was already midnight by the time we landed at SFO. We eventually waited and got them back, but all the inconveniences were extremely unnecessary and an unfortunate end to our travels.

Im rating 5 stars because of Vou at San Franciscos customer service desk. I had a connecting flight and my first flight was delayed, then I missed my connecting flight by minutes. Vou, thank you for helping me calm down, providing me with an alternative flight, hotel room, shuttle service and meal vouchers all while maintaining positive energy so late at night. You are an asset to this company!

I just wanted to say thank you United Airlines for helping me get back my iPad.On a flight from Vancouver, BC to San Franisco last night I left my iPad in my seat area.It wasn’t until hours later in my hotel I realized the mistake I made.I then quickly called United Premier Desk- and was helped understanding the process of completing an online form for lost items.Fast fwd not even 20hrs later I received an email from United that they found my iPad.I raced out to San Franisco airport to retrieve my lost “traveling buddy”.Thank you again United Airlines for your continued on going support.DarrylVANCOUVER, BCCANADA

Further proof that the end is nigh:1. $200 to check a 3rd bag. Naturally this information is not loudly noted on their website. Not $25. Not $50. $200.2. The economy and first class check in areas are on opposite sides of the terminal. Good luck moving 3 suitcases by yourself.3. You cant check in for international flights at the sky cap outside.4. There arent enough check in kiosks in the check in area. People are crowded around like cattle.

Loved the meal. Flight was great. No delays and staff was very nice.

I think this airlines has the best Brownies in the world. A must try while youre in flight. Not a bad airlines although Stewards and Stewardesses are Rude compared to Singapore Airlines, Qatar, Emirates or Garuda Indonesia

Consistently the worst airline, no matter where in the world I am. if it’s United, I can rely on rude employees, horrible food, horrible service, delays due to “weather”(even when the other side tells me it’s sunny and calm - come on United anybody can check the weather on their phone anywhere in the world), and passenger abuse. I’m willing to pay more just so I avoid flying with them

Worst airline ever. Just keep delaying flights.

Better than American airlines for sure. Still wish internet was free.

Worst airline experience in 15 years of flying. If you can choose to connect in Sea-TAC or PDX or anywhere other than SFO on united...do that. Every connecting flight was late then departing flight was late.

I missed my connecting flight and the United customer service rep was very helpful and understanding. His name was Eduardo or Eddie. He rerouted me quickly for a new flight to Bangkok

Try your best to skip this unreasonable airline. I never seen an airline will charge you for the overhead cabinet. Basic economic seat? What kind of term it is.. so I guess “basic” means you will get nothing when you taking its airline. Just offer you a seat huh..how basic it is...unprofessional attendants too.

According to FAA and TSA, laptop could be in checked bag, but SFO United crew forced me to take laptop out of checked bag. United Airline put themself above regulation and consumer experience.

Right on time

Worst travel experience Ive ever had with any major airline in the US

Worst airline I have ever experienced. Saw an employee treat a traveler like garbage and tell them shut up or get out. This is crazy first time last time. I would never fly this airline or recommend it. Stay away from this business.

Poor service leaving SF. Great service in BC.

Smooth flight with United like always

While the staff that assisted me on two occasions were very courteous, I had to wait over two hours on both separate occasions. Once I was finally at the desk it took under 5 minutes to get my details figured out, but that wait was a killer. They need more staff ASAP.

Just wanted to give Shahannah Miranda kudos for helping me with my rerouting from an overseas (SGP) trip connection flight. Due to delays through customs I missed my connection flight, Shahannah took the time to provide great customer service and availability to get me home (Ohio). In the end, I got home safely and hd my luggage. Very awesome.

Usually have a pretty good experience with United. They have been upgrading a lot of their terminals over the last couple of years.

No blankets,no pillows in the aircraft.EXCELLENT service from flight attendants,specially Yolanda.

Worst airlines I have ever flown with so try to avoid if possible. Not only that the plane washrooms were disgustingly dirty but also the service was terrible, from ground crews to flight attendants, unaccommodating and abrasive. International flights are not cheap so there should be no reason to cheap out on meals especially on long flights. Only had two options for breakfast; an omelette with an inch long and 1/4 of an inch thickness chicken sausage and two small pancakes with the same chicken sausage. Supper is either tiny pieces of undefined Thai flavoured meat on rice or random stir fried veggies on noodles as vegetarian selection. Tried both, exactly the same base flavour and below average. One thing that was good about the flight was they kept us hydrated, with warm mineral water, tried to ask for ice and got a smirk from the crew. Highly dissatisfied.

I feel like i would have rather taken spirit. This is an over price spirit experience. They delay our first flight for 6 hrs which makes our connecting flight missed. Then tell me there is absolutely nothing they can do about it. Then the lead finally shows up. She gave me the craziest attitude at first, mind you i was as cool as a cucumber. I told her i will pay for an upgrade and asked if they did military. She said no honey its hundreds of dollars for an upgrade and we do not accommodate military. I told her Id pay, and she gave me the crazy face like i was broke asking for a loan. Then said no we dont have upgrades available where is the disconnect? If that was the case whyd you literally tell the dude next to me that you did? Anyways... After a while her mood lightened up. She gave us tickets for the next day which sucked because now we have to make up the hours (salary pay) somewhere. To top off the fact that we had to spend the night at the airport, and when we left the uso to check our luggages again. We were informed our itinerary didnt exist because the lead from the previous day forgot to cancel our 1st 6hr delayed flight, so it showed up as a no show and canceled our entire new one. 😑Wooow. So i said well what can yall do to fix your mistake? I was told they were sorry for the rookie mistake but Standby was available... are you flipping kidding me? Standby? An was told i may not be able to make it since their flight was full and will have to get a new flight for tomorrow... who in their right mind wants to spend their birthday trapped in an Airport? I was given a 30$ food voucher to get over the fact that they reemed me with no lub. After 30 extra minutes of buzzing in their ear we were finally confirmed with no seats. We had to wait till the flight attendants got there. It shows 4 seats available, two that were together were in the exit row. So we asked if we could be seated their. She said she needed to seat a family of 3 and one passenger was an infant. I told her weelp its an exit row so whats a baby going to do if we crashed? She just repeated what she said. Called the family up, they gave her a similar response... what a shocker. So we get the tickets in the exit row. It was a row behind our original seats so it wasnt a huge pain. We get seated in the plane and guess what? Delayed... again.. this time they are having a hard time placing the Bags in the plane. I asked if its possible to get some water while we wait, the flight attendant was polite and said sure, super big smile. Then forgot about me. its now been 45 mins into the delay and the pilot said theirs only 48 more bags to go. I dont know how long that takes. Moral of the story i should have went Delta. In my experience, similar prices, waaaaaaaaay better customer service, actually military friendly, and would have put me on a new flight with no hesitation. Lesson learned. Should have known when they threw that man off the plane a few yrs ago that they were up to no good.

Worst experience while checking in my bags as a business class traveler traveling from SFO to Singapore on 4th October. Person called Jonathan just standing and just harshly throwing bags on the belt for customers. On being confronted because my bag had fragile items, he said youre harassing me. No supervisor in sight to escalate the issue.

Background: I booked Paris - SFO with Lufthansa and flights were operated by United. All good in the outbound flight although the Lufthansa to United relation is hard for me as a customer. It’s like if you buy a Coke, and get delivered a Pepsi..My review is NOT about the flight onboard experience, but the in-airport (I.e. SFO) expérience in the way back. I had to cope with incredibly impolite and unfriendly United agent close to the self service check-in kiosk.More details: I called the United customer care to ask how much was excess luggage vs. additional luggage. I was clearly told 90 dollars. I ended up paying 100 dollars and when pointed the discrepancy to the agent, I was astonished by the rudeness and the “ I don’t care - PAY” answer. And I did not hear at all any of those words : “please, sorry, hello, goodbye” or any other polite or just friendly sentences.Next time, I won’t buy anything operated by United. It was a pretty calm day, so I don’t even imagine the busy days or when there’s a disruption...

Gets delayed all the time. I only fly United as last resort

United treats me extremely well.

Customer service has greatly improved. I had 4 flights in one day and all consistently good.

The only way to fly is the friendly Skies. They have the best flight attendants and safety records.

Coming out LAX and connecting on SFO. At least 12 needing a flight to PDX. Weather delayed us, so what does United do: they release the connecting flight five minutes early. We all miss the connection by five minutes! With such a poorly managed business it is hard believe they have any profits. Oh yes, they charge you $5.99 to see any TV of any kind. Bad enough there is only 9 inches of leg room. Of course the only bonus is the staff has to smell the lavatory as much as we do.

After spending a week in Napa, my partner and I, and our two small dogs, returned to the San Francisco Airport for our return trip home on a Friday at midday. Out outbound flight boarded on time, but never backed out from the terminal. First, staff cleverly attempted to avoid an honest explanation of what was wrong by telling us there would be a delay, with no reason given. After sitting in our uncomfortable seats in a poorly ventilated plane and with our dogs on our laps, they finally admitted that there were electrical problems with the aircraft that they could not repair to the satisfaction of inspectors, and we would all have to exit the aircraft. We moved as quickly as we could to the desk we were directed to in order to make alternative arrangements. But NOTHING could be offered to get us home any sooner than Sunday afternoon, and that involved getting on a plane somewhere between 5:00 and 6:00 a.m. They offered to put us up at a fleabag motel, which my partner was reading reviews of as I negotiated with the agent. My partner vetoed the idea of staying there, citing bed bugs. There was no counter offer. My partner then made reservations at one of the best hotels in the city, and we took a taxi there. WEEKS of email exchanges, telephone calls, and a few letters sent by snailmail did NOT achieve satisfaction. We had to say in a very expensive city which we had not planned to do. Our luggage was captive with United Airlines, having somehow been sent to home when humans could not be; so we needed clothing and other supplies for several unexpected days stay in San Francisco. We had to buy meals which wouldve been eaten in our own kitchen at home. It was a considerable hassle and additional expense, and all United did in the end was cut a check for a minimal payment; VERY minimal. We flew home on a more conveniently scheduled flight, having learnt that United would be required by law to refund the cost of our flight home since they were unable to provide the trip. Remember, it wasnt weathers fault, it was a faulty aircraft. When we got to the airport in our home city, nobody could find our luggage which was reported as having already arrived there. Thats Sunday afternoon/evening. We did not get out luggage until it was delivered to our home on TUESDAY. Compensation for that: zilch.I would have to be actually desparate before I would willingly fly the friendly(?) skies again.

I do not usually complain about business services however United Airlines is the worst company I have ever had to deal with. In the last month I have had 8 flights with them, out of 8 3 flights were cancelled, 3 mechanical problems and the other 2 were at least an hour late departing. This has caused me 2 days Stranded in Honolulu with about 500$ in hotel rooms and cab fees. Then last Friday the stranded me again in San Francisco and another $300 in Hotel and Cab fees. They were the only Airline to cancel flights do to So called weather. They cancels flights from San Francisco to Medford every single week and make no effort to get you another flight. Here is there response to me.Dear Mr. Hackett:I sincerely apologize your flights did not operate as scheduled.Unfortunately, the recent weather caused quite a bit of disruption, including Air Traffic Control (ATC) delays, diversions, cancellations and longer processing times. Safety is our top priority and I will report your feedback so we can review how to improve our recovery efforts in the future.I see you are a member of our MileagePlus program. Thank you for your loyalty.We appreciate your business and look forward to welcoming you on board a future United Airlines flight.Regards,Carl DavidsonCustomer Care

Fly the friendly skies. Dont listen to rumours, some people always try to get something out of nothings. That makes business difficult these days .

Owned by continental. But the new management from United is surely taking it to another bankruptcy soon. Since United management took over the service has gone down the drain. Business first service from continentals first class service is now nothing more than a coach service with coach meal carts in business first. Horrible to say the least

The United airlines website doesnt work at all. They have no customers because customers cannot even book a ticket over the Internet.

Great ice cream sundaes in business class.

Best airline on the planet!!!! Theyve really stepped up their game in the past few years!

I cant believe them. They always lie about their flight schedule. They usually change their words several time during a day. In addition, even though you canceled your reservation within 24 hours, you have to wait a few weeks for a refund to your credit card.

I have no complaints, certainly not with United Airlines at the San Francisco Airport. Its the other locations that are more concerning.

Flying out on domestic flight using bart and airport links. Very convenience with self check in.

From SMF (Sacramento International Airport) Because of delay flight 1018 from Denver to Sacramento with 1 hour delay flight plus snail-paced Luggages delivery that had taken around, 1 hour to empty the plane of Boeing 737-900. If this is from Boeing 767, 1 hour is more normal for more than twice of bags. If Airlines decided to play game, I may not fly ever again. Only I have to get rich, I would of hire our private jet for even greater services.

Wonderful airline

Clean and safe

United is terrible, baggage claim is a mess, seat selection is awful. How many different ways can an airline bend over their customers. At least buy me dinner first.

Unhappy people should not be in charge !After 6 months of planning to travel we got everything set to use united airlines ! Their policy is to be there one hour earlier before the departure! We planned and left the house three hours in advance but due to traffic we were there 6 minuets late! Still 54 minuets before actual departure! The Manager (Fariba) and the front person ( Betty) both from United Airlines international terminal at SFO!These two people made sure that we could not get on our flight! Just To make a point of their policy!We heard afterwards that the plane took off 35 minuets later than the actual set time but we were not in it thanks to the UA crew with no compassion at the airport! We had to re route our trip and be at our vacation one day later!They all have attitude and unhappy individuals who we came to realize with smirk on her face that they get joyed on making others unhappy! That is Why United Airlines should be categorized as the worst Airline in the universe as this could be avoided by a simple act of kindness and compassion! I certainly believe what goes around will come around!I admit being 6 minuets late on the policy of being 60 minuets early but they could have easily helped us make our flight without causing any delay to the plain departure time! Instead they showed attitude and use their authority to belittle us as passengers ! They got mean and unhappy and tense people in charge !The experience of Missing the flight was nothing compare to the experience of dealing with people who simply don’t care about customer and abuse their authority! Just pure incompetence and useless!Please spread this bad experience with UA if you feel that using kindness and compassion is better than asserting authority !We will get over this and consider it meant to be but I felt to share this to make awareness of the UA bad deeds! We will never choose UA ever again!

Worst first class. Rude service and Champagne in plastic cup?!

San Francisco United Airlines left my daughter and 14 month old baby stranded at their airport all day and all night tonight after her Seattle departure flight was delayed for an hour and a half without explanation. She of course missed the connecting flight leaving San Frisco not her own fault. San Frisco told her they would not put her out on another flight and had up to 2 days to accommodate her. Really???? Is that what United is all about?? Mothers with babies stranded at the airport because they want to pick the flight they put her on? Shame on you United! Im not buying anymore tickets from you.

This airline is the worst hospitality, management, and scheduling airline I have ever experienced. How are they still in business? If I could give them negative stars I would!

Great experience!

The airline made one mistake after another leaving us stranded. The customer service reps did thier best a great job even. But the airline still let us down with poor planning and aweful decisions.

You guys are bad Wi-Fi $7 for 2 hours and I lost my ds and we called no one answer you guys can go to helland because is just waste of money me and my dad were mad and is a nightmare next time I am flying South West airlines😣😐

I just flew to San diego on friday 11/3/17, 8:11 pm... all the emplyeys were very kind the they had tv witch was awsome it had alot of channels i will always fly united....

So surprised by my flight on United. It was a long flight to Hawaii where there no food served, flight started before dinner time, 4:45 PM. No screens on the seats, super small seats and a majority of super rude annoyed staff. Used to fly united all the time, I dont think I will any more

Ive had the worst experience with this airline company. On 8/23/17, my flight from FAT to SFO was delayed over 4 and a half hours which would cause me to miss my connecting flight to BWI. I was able to get myself on a flight going to Denver then to BWI but with a 5 hour layover. On 8/27/17 during my return flight, the BWI to SFO was also delayed leaving the gate and upon arrival causing me to again miss my connecting flight to FAT. The only alternate flight to FAT was 11 hours later causing me to stay from 10:30pm to 9:30am in the airport. Finally,my boarding pass via the United app stated gate 77A yet the flight status on the app stated 71B. It was 71B. When I informed the employee at the gate, he nonchalantly said, Gate changes happen all the time. I told him I was telling him not for an explanation rather to ensure he knee there may be individuals at gate 77A and could potentially miss the plane.During this extremely frustrating and emotionally provoking trip with United Airlines, not one employee offered any assistance with food, hotel, or rental car vouchers, nor did any of the employees seem to care. They all seemed to get upset with me for being frustrated, and offered no compassion and solution or assistance. I will NEVER fly with United again, and Ive ensured to share this experience on Yelp, Google Review, Travelocity, and all my social media sites.Extremely poor and discourteous service.

This was fast!! The Uber car stopped just in front of the united bag drop desk that is actually out of the building. We just took the door beside to enter the building and the control gate was just there! 3 minutes walking and we were at the gate 72 waiting for boarding.I think since we leave the Uber till we got the boarding gate was about 15 minutes.The boarding process was new to me. There was boarding groups indicated in the boarding pass corresponding to different queues in the boarding gate determining the boarding ordering.The flight was good and on schedule. Something surprised me is they offer WiFi connection on the plane. Is free for company site surfing (including multimedia) and pay connection for free usage.

Terrible customer service