Subaru knocks it out of the park once again. The team that worked on my car was awesome! Sergio, my Service Advisor, was extremely helpful and knowledgeable. He helped get me back into my car as quickly as possible and even coordinated everything with my insurance company throughout multiple stages of work.

I brought my Subaru here for warranty service about a USB phone connection issue that essentially rendered the infotainment completely broken.After 2 visits and multiple (extremely rude on his part) conversations about the issue, our adviser did nothing but “update software” and blame our USB cord (of which I bought 5 BRAND NEW cords to no effect.) A 30 second Google informed me that the issue I was having is quite common, and the resolution is to replace the USB port. John (the adviser) refused to replace this part for some reason.After wasting hundreds of dollars on Ubers because I was without my car, I decided to take the car to Subaru Carlsbad. Subaru Carlsbad immediately recognized the problem and replaced the USB port. I went from having my phone disconnect from CarPlay multiple times daily to having 0 (ZERO) disconnects in over a month. Carlsbad also offered a free courtesy car, proactively advised me about recalls and washed my Subaru while it was in for service. DO NOT waste your time with Kearny Mesa Subaru Service.

I will never come back to this service department again. First they misdiagnosed the problem, they reprogrammed my tire sensors and THEN told me the cost would not be covered by warranty. So I paid $159 for a repair that I was not expecting, then when I arrived home after picking up my car the problem was back. When I returned the next day I was provided a loaner, which is great. However, I then did not hear from ANYONE in service on the status of my car for an entire week! I called multiple times, left multiple messages. No call back, no update. I dropped my car off on a Wednesday for the second time and I did not receive a single call from the service dept until the following Friday at 5:58 pm when my car was ready. I went a week and a half with no update, to come in and find out they replaced ONE tire pressure sensor. This has been the worst customer service experience I have ever had at a dealer. I will never be back.

Pablo in sales returned my call at 9:05 after opening at 9am and I came in and he showed me what options I had both below and above my price point and color options and let me decide what I wanted to consider. He was great at listening to what I set as top needs and considered everything in my behalf as we worked to finalize everything with finance (Piña in Finance thank you too!!) When I made arrangements to get my old ca Rhône, they detailed the vehicle and stripped the protecting plastic and got it ready for the road and I was headed home in a few hours with my new vehicle.If you do most of your prep research for a vehicle online like I did, come visit KM Subaru to test drive and ask for Pablo to work out the price and you will be home happy and ready to hit the road in a top of the line vehicle.

I discovered a nail in my tire and called the Subaru service center. The rep asked me a few questions and said they would be able to patch it and could fit me in for a 2:30 appointment. The nail was in the tread, not the side and could easily be patched. I headed over to the service department and when I got there they told me they were too busy and Id have to come back. Additionally, the rep looked at my tire and said I would now need a new tire and quoted me $230 for the service. I then had to drive home(with the nail in my tire). I looked up the same tire and found it for $140 at Discount Tire. I set up an appointment at Discount Tire and they told me they could easily patch it. I went to Discount Tire and was in and out with a FREE patch in 20 minutes. I will not be going back to the Kearny Mesa Subaru Service center for any of my vehicle needs. Might need to rethink our car choice next time since my wife and I both have Subarus.....

Compared the price of drive through oil change and dealership.Dealership is cheaper and will do more.

Worst place to ever buy a car, or have a car serviced. I would give them a ZERO if I could. I had an appointment, which I scheduled on line, and selected the option that I would be waiting for the car, and I got there and they said it would be three hours before they could look at it. This was to check a battery that was under warranty. My lease is up next week, and I was going to renew the lease, but I want nothing to ever do with Subaru again. They were not will to work with me at all and proved to me that customers mean nothing to them. I escalated it to the service manager and he was ZERO help. Dont go there! I am going to turn my car in tomorrow, which is a month early so I dont need to go there to get the battery replaced, and then do back in a month to turn it in.

A bit overbooked. 2 1/2 hours for an oil change. Everyone is nice. Waiting is outside due to COVID. Plenty of places to eat close by. Can also walk to some shopping, like Big 5 and Dixieline.

They always service my hybrid crosstrek the best. This is a really REALLY busy location for sales & service but Ive never had a major problem.

2018 wrx StiThis was my first time here using their service center, the service advisor was friendly, but I was not happy with the service I received. I came in just for an oil change. I noticed that my oil went down the first few weeks and I thought it was normal for my car to burn a little oil. I left the car sitting for about a month and still noticed that the oil got lower. I went down to take look for myself and surprise! The oil filter was not screwed on correctly. (I took pictures)I tried calling about 3 times and I kept getting redirected until I got to a voicemail. Hopefully they return my call, until then its going to be 1 🌟.Make sure to check everything within the service before leaving. Let them explain what theyve done and show you on your car. This goes to show that something as simple as an oil change could have potentially destroyed my engine over time. (Im thankful nothing happened).

One decent experience here doesnt overshadow all of the bad experiences Ive had.

Parking is very limited but staff is friendly. Service department is amazingly on time. The waiting room is clean and comfortable with socially distant seating and lots of easily accessible plugs. Refreshments available while you wait.

We get our Subaru serviced at this dealership, they are quick, professional, and most of all honest. They dont push for unnecessary services and their prices are very reasonable. I would recommend to any and all Subaru owners.

John and Tim are the best in this area. A wonderful experience, everytime.

Not a fan. Customer service not their specialty until called on behaviors and professionalism. Went in for warrantee work and returned twice for issues not completed or caused from poor workmanship. Loaner cars not available without cost and ride share only for customers in a specific area. Will take my business to another service center in future.

I was actually at the Hyundai service counter. Alton took great care of me. Offered a rental car to replace my vehicle while it was being repaired. Other dealers wanted me to pay to leave it for the warranty repairs, but this dealer didnt. Thank you!

Great service, friendly... John is a standout service writer...loaner vehicles available for cars needing extra time for repair.

Friendly staff and customer service, very helpful and knowledgeable in service and repair and great prices.

Good service.

Service from parts is tip top. Not sure about taking my car there.. Missing parts from my car when I took it there. Like my engine cover the head lights where switched out. But hey who am I to blame them...

Great experience getting my car serviced today! My advisor Alyssa Hashiguchi was kind and very helpful! Great job guys coming for my future services here!😀😀😀

Paid $128 for servicing of vehicle, no car wash, didn’t deal with the reason I came in (rusty rotors). $11 to replace a break light plus $36 for LABOR?! Excuse me while I never return.

I cant say BUY AT SUBARU OF SAN DIEGO enough!!! Theyre extremely professional and cost efficient!!! Normally, everythingz expensive at the stealership but here....YES PLEAZE!!! I made sure Subaru of North America, knew/knowz just how much S.O.S.D. makes them look gooood!!! Serenade San Diego BAN BOB BAKER!!!!

Their appointment system is meaningless. I was given an 8:00 a.m appointment to have a check engibeclight read. I actually dropped the car off at 7:00 a.m. I had NO information on my car until 3:30 in the afternoon, and all they were doing was reading out a check engine light. They wasted an entire day, and when I called during the day for updates my service rep was never available and did not return calls. I think I called four times throughout the day. They showed no respect for my time. I will not be back.

Great customer services at the retail auto part store

They do good work but seem to be having difficulty diagnosing my oil consumption issue, used an extra 10 quarts in 90k miles. Known service bulletin issue but somehow their testing doesnt show it. Maybe theyll discover its real after the 100k warranty runs out? Hmmm.

REPLACED MY ENGINE AT 100000 MILES OUTSTANDING SERVICE!!!!

Love my new Forester!!!

Just tried to call to set up an appointment and ask one question of the service department and was patched through to someone else who told me to call back in 30 minutes.

Worst freaking service been trying to make recall appointment for 3 months! and they keep telling you to leave a message to “Rosy” who doesn’t return your call. Called today to bob baker subaru and got an appointment right away. Don’t bother to go here for service or business!!

Good service, sometimes hard to get a decent appointment & its expensive.

Has improved very much

Good