Technicians were very knowledgeable and friendly. The work was performed quickly and professionally. Highly recommended.

This was my 1st experience with West Miramar Automotive and I came away impressed. Small shop with full capabilities. They value customer service and quality repairs/maintenance (which can be tough to find all in one place!) One thing that really struck me in particular is that they really ARE a team and the mechanics, front desk/management personnel and shuttle driver seem to genuinely enjoy working together. The feel is one of Lets get this done and get it done well. but without any negativity. The friendly atmosphere combined with excellent work/service speaks of well-treated employees. High marks for this repair shop. I WILL go back and will recommend it to others.

Very grateful to find this shop. Kristin, Cole, and other team members we’re very knowledgeable, detailed, and also patient with my many questions and concerns. Our vehicle problems were not simple/straightforward so they helped to relieve our stress. Will be happy to refer others to them,.

I was attended to without waiting. The staff is very friendly and made me feel comfortable as I waited for the service to be completed. Work performed was top notch - Ill definitely be back!

The GM gave me so much attitude when I came late after she mentioned i would be able to come within an hour window. No appointment conformation was made and when I tried calling before I went nobody picked up the phone. She really made it seem like she did not want to do business after she said I wouldnt be able to come till the following week. They were really busy and clearly werent holding together.

EXCELLENT SERVICE, DONE RIGHT AND PROFESSIONALLY .THE FIRST TIME ... ! THEIR DRIVER KEN PROVIDED PICK UP AND DROP OFF, FROM THE SHOP TO MY FRONT DOOR STEP, BOTH WAYS ...MY 1985 FORD 150 WAS SERVICED AS THOUGH IT WAS A NEWER TRUCK...GR8 JOB ... YOU GET WHAT YOU PAY FOR !!

It was fast and so efficient, and they found my transmission was a quart low. They drained it and put all new fluid in and I was good to go!

Staff, from my original call, scheduling, shuttle and actual service were amazing! Courteous, respectful, professional and very prompt!

Really great service given to me and my car. Kristen and the rest of the crew went above my expectations. So happy my car is back up and running again. Would recommend this company based on the customer service, fast turn around, convenient location, courtesy shuttle and how great my car is running.

Wonderful service! A bit pricey but worthwhile.

The woman that helped us get a car we wanted to purchase inspected was SUPER helpful, explained things clearly and we felt confident they looked it over thoroughly. Bought the car, love it!

Kristen and her team were incredible to work with. I highly recommend this team. We had gone to another shop and felt very uncomfortable with the level of professionalism. We searched around and came across Miramar Auto. They were honest and transparent with all of the repairs on our 2003 Toyota Tacoma. They made a customer for life.

Everyone was very friendly. Kristen was great. Very professional and knowledgeable. Let me know exactly what was wrong and gave me a very reasonable timeline of when the service would be completed and also gave updates in a timely manner. I definitely would recommend.

The team did a great job doing general maintenance on our car and it runs so smoothly now. Kristen was very friendly and Cole did the service really quick. Thank you!

My vehicle was badly damaged by a road hazard and they helped me make the difficult decision to not repair but replace by providing an accurate and detailed diagnosis and estimate. Very sympathetic and extremely professional.

Excellent customer service here!! I always feel completely taken care of here and can trust that they are being honest with me. On top of that, I had to get my alternator replaced today and they went to go get the part and replaced it within 2 hours and then their shuttle service came to pick me up.

Staff was so amazing and professional great customer service 👏

Went in for a smog check and certification. Service was fast and efficient. In early and out about 30 minutes later.

Owner posted untruthful info! Read the end.I called 04.26 to check what was the mileage of my each car and the date of last oil change as I like to proactively take care of my car. The lady who responded, was not able to even read back correct info from system, saying that because they say she is new, a month at least. She said for mileage requirement on car 1 I am due every 3500, I asked if she is sure, then she said 5k, then I said I thought it is 7500, then she said yes! On car 2 she gave me a date as Jan 2021 while today on a very unpleasant appointment which led to no service, on the call w Brian, owner of 4 shops, he told me it was Feb 2020 and then Kristin lied to him on call and said I only called to know when I was last there. I am an engineer, and a professor, I know why I called, they lie right before you. I was given an appointment for today for complimentary oil change, since 2 technicians reported the oil dark and last time in Jan Kristin spoke me out of it, talking about combustion for mercedes.but when 2 technicians report dark, then it must be. Then I heard her on Tuesday going to garage and yelling why do you tell customer the oil is dark! I got concerns immediately for future as the technicians would have fear to tell truth! The 1st technician, Hector is not there anymore?! And I am concerned for Coles. Kristin gave me oil change compliment this time as 2 people said oil is dark. Today when I got in, she said she talked to Brian and I have to pay. I said at least you could have the courtesy to let me know b4 my appt. Brian on the phone said u havent wasted time, u r there to change and I said no I have a choice and I asked the front desk to give me history of my cars as I would not trust to step in. Brian said he watched the video from Tuesday and Kristin said I needed to pay then, funny enough Kristin did not deny that the oil change appt was complimentary, just said she had to get approval from Brian and that she does not want to loose her job over oil change. I guess they prefer to loose a customer! shop was good when Tyler was there. He left, Hector left, Tony another front desk guy, Tony or Anthony left. When I gave them 5 stars they asked me to put the review everywhere, now would be interesting! If a shop cannot correctly tell me what was my mileage at the last oil change and what is the mlg requirement for a car, I cannot continue the service. I did not have service today and when I was trying to email Brian when I heard Kristin incorrectly said I called for last visit mileage vs mileage at last oil service, Kristin threatened to call 911 and then she called a non emergency number and kept verbally threatening me to leave since she does not want a scene at the shop. Earlier o. She had told me I am so nice she cannot imagine how someone would not be nice to me. On April 27th when I went it for fluid check, I took a small package of chocolate for them and I have tipped the driver or technician so you bet I am nice and I need a shop who honor their word and can provide accurate info on my cars reg my services. The business has immediately replied with additional lies and wrong information. I have not been banned from any shop or any dealership. He wanted me to pay for oil change appointment complimentary of Kristen, and i chose not to. I informed him I have a choice and I asked Gina to print me the history to leave for good.as a business owner he lied.. Kristen yelled at technician why you tell customer the oil is dark and this was the second technician.. the first no longer works. He said different than Kristen. 3 employees I know no longer work there.. Kristen impersonated herself calling a subaru shop to prove them wrong to me. How would a business owner post untrue information on Internet? His shop cannot even accurately provide me with my mileage and date for last oil service and the mileage requirement for oil change. I asked him to respect and no future email. I will follow up with his inaccurate statement on me being banned from shops and on posting my car models without my permission.

They smogged my motor home. They did a great job!

Outstanding service, from an honest, and reliable shop. I do a lot of work on my own vehicles and its rare for me to turn to a shop for regular or specialized maintenance. Ive been listening to Brians automotive radio show for several years and have come to respect the principles this business stands for and the expertise they share with the community. When it was time for me to trust someone to take care of my car, I put my trust in Wests Miramar location. The service was impeccable, communication excellent. and pricing was fair. Options were thoroughly explained, and the repair was done right. I give this shop the highest recommendation. Integrity in this business is hard to find, but these guys have it. Gained a customer for life.

I have been taking my 3 vehicles here since Brian opened the shop at Kearny Mesa. I am satisfied with services I got so far. Everyone there is knowledgeable and friendly. I have recommended this place to few of my friends. They are all satisfied. The repair prices are reasonable. They will check your vehicle thoroughly but they will not pressure you to repair there. Much much better than car dealers.

Extremely professional very caring and calmin . I was a stressed out mess and they helped above and beyond

I went to West Miramar for a Smog Test, which is something that I didnt look forward to doing. But it was such a pleasant experience from the moment I arrived until the moment I left. The prices were fair, and it was a very professional and easy experience. I highly recommend them, and I will be going back for future automative needs.

Awesome customer service and professional advice. Kristen went above n beyond for me. 100% recommend.

I had my car towed into this shop on Dec 8, 2020. I was quoted for about $200 for removing and installing wheel studs on one wheel hub on my 2004 Honda Civic. No receipt was given to me upon request. 1st Red Flag.I received a call the next morning Dec 9, 2020 and was now quoted for about $500 due to them stating that my wheel hub was broken. I gave them the benefit of the doubt and agreed to pay.I stopped by the shop at 5:00 pm to pick up my car. Before I went into the office to pay, I inspected the wheel studs and found that 3 out of 4 of my wheel studs had lug nuts. This is an intentional incomplete job. 2nd Major Red Flag.I told them that it’s unsuspecting that a $500 job didn’t include all 4 lug nuts. I then asked for my broken wheel hub.A mechanic gave me a wheel hub and a second mechanic confirmed that the wheel hub presented was my wheel hub.I angrily told them that this is not my wheel hub because they gave me a wheel hub that had 5 wheel studs and my car only has four 4 wheel studs. 3rd Major Red Flag.A third mechanic then gave me my actual wheel hub from a hidden corner and then nobody could show me where it was broken. 4th Major Red Flag.I was told that I couldnt get my keys unless I paid the total amount. No receipt was given.I paid them the total and will never return! Kristin Snider, take accountability for your bad work!

Fair price good work I passed Star smog no problems friendly fast easy parking.

I would take my car here for any service needed. They helped me and got me the help I needed for my repairs.

Great service!

Just got my car smog checked here and it was super easy and fast! I was able to request an appointment online and Todd was very quick to follow up and very responsive (I was the one lagging on responding).In and out in about 20 min and everything went great. Todd is super friendly and helpful, and I would recommend this place for a quick smog check when you need it.Thanks for everything!

Over the many years of my life I have had the opportunity to go to countless auto repair shops. Without question, the people at West Miramar Automotive & Transmission put people first, they have incredible principles, and you can tell within minutes they absolutely love helping people. I have been to their other store in Escondido, and I had the very, same experience. Clearly this is not by chance, but it is the result of leadership that is principle-centered, and who cares about their employees as well as their customers. Today was my first visit to the Miramar store, and as someone that realizes it seems like everyone seems to be looking for an honest mechanic, I am happy to share my story. I am confident that if you go to any of their stores, you will feel the same way as I do.

We arrived on time for our appointment, they were waiting for us and greeted us warmly & courteously. Immediately worked on the car. Had it back out front for us before I was able to do much reading!!! I would use them again and recommend the shop, the employees HIGHLY.

Bought my 1998 Toyota corolla for a smog check. It failed the test and so gave the go ahead for the diagnosis. So far so good. Couple of days later I was called and told that all I had to do was: replace spark plugs /replace the O2 sensor and flush the engine and it would pass the test. Given the age of my car I asked the question twice and both times I was told yes with full confidence. I assumed they know their field of work so said yes. One week later was told that it still was not passing and all i had to do was drive it thru 2 full tanks of gas to flush out the bad gas. So now did that and bought it in for a re-test. 4 days later they call. They ask Do you want the good news or bad news (as if im playing a game of 800$). It did not pass. Upon inquiry, a long winded explanation of how my car was old etc... I depended on their so called expertise and knowledge to let me know if my car was fixable. If they did not give me the assurance that they could not guarantee a fix, I would not bother spending approx 800$ on a 22 year old car. I guess I learnt my lesson about their service.

Todd and Jamie are the best! My daughters car broke down and we had her vehicle towed to West Miramar Automotive. They could not help us but recommend someone who could and was very helpful and understanding through the whole process of us having to tow her vehicle to another location. We are not from the area but they treated the situation as if we were regulars. I highly recommend this business for your automotive needs of oil change or tire service. Thank you Todd and Jamie! From 73 Chevy Nova!

Staff was very kind both in person and over the phone. I would definitely go back again if I face any other problems with my car

I was working my Courier job and my engine light pop on! I search for the best, affordable, car care near me and it gave me West Miramar Automotive. Jaime really is very friendly and resourceful! Im taking my car back everytime it needs some tender loving care! You guys are the best!

After my 1988 4-Runner broke down on the freeway, I had it towed to WMAT per AAA recommendation. Spoke with Jamie and Todd, who were very accommodating. They performed thorough diagnostics and provided recommendations. Communications excellent throughout. Fair price for diagnostic services.

I have been a client since 2005. Everyone is professional, their pricing is fair, and they di excellent work. I highly recommend them.

Jaime helped me with some very good advice, and the team inspected my vehicle thoroughly

The whole team knows what they are doing! I was updated with pictures and details so I got a perfect break down. Very pleasant experience. Special Thanks to Todd, Ill be back!

Very quick turnaround for an urgent prepurchase inspection of my sons new car. Great people, very nice to work with, provided regular update. Highly recommend Jessica and the service team and I’ll be returning to them when I need a service. Cheers

Great job! My car drives like its floating on air!

Easy drop off, vehicle repairs complete and ready at time requested, good price for services, friendly, professional and informative service hmanager, excellent detailed vehicle inspection report.

Was in and out customer service was great.

My son flew in from FT Bliss for to see family and friends. On the way home from the airport, my truck ( 98 F150) started to misfire. we got home pulled the code P0354, My son who is an ARMY mechanic agreed to replace the faulty coil pack. after replacing the pack the misfire was still present so I decided to take it to West Miramar for diagnosis and repair. I assumed ( incorrectly) that it was the coil. They took excellent care of my truck, it took a little longer to find as it was a wire harness fault but Jamie, ( my hero), kept me informed of the progress daily. I highly recommend West Miramar.

Great service, quality work at a reasonable price. Got me in and out the same day. I couldnt be happier.

Went in for my emissions smog test. Out within 15-20 min! Super prompt and professional

Efficient at diagnosing vehicles. Will get the job done and get it right each time. A good choice to fix your vehicle

While business levels pushed my service back considerably, I none the less received a comprehensive analysis and explanation of my vehicles needs and the provided service.Definitely returning

Miramar Road Location: Fast, efficient, reasonable pricing, they try to accommodate your schedule, offer ride to your business or residence.

The repair needs were done in a timely manner and professionally. The labor charges were a little higher than I am use to but fair.

Polite, courteous, prompt and fair pricing -- wonderful team and experience!

Great service by advisor Jamie. Quick, thorough and friendly. Thank you!

Absolutely LOVE Jessica, Todd and the team. They are top notch at everything that they do.

Lubo is awesome. Honest an great service

Great place for a smog check. I was in and out in 15 min!

They are good and they treat you nice and they are good on what they do and honest. I wish they have free ride to drop you home after dropping your car.

Worked hard to find the issues that my car had and corrected it.

People were friendly, however the cost of 757 dollars for one caliper and a rotor replacement, is outrageous...just one. Had a similar issue with my other car had four caliper and rotors replaced for the same price at a mechanic up the street. I will not be coming back, beware if you stop here because it will cost you.

Thank you so very, very much for your excellent, excellent service ~ repairs and customers!! You guys rock!

Great mechanics and super customer service!

Always a great experience with the West Automotive group.

Friendly, professional, and genuinely great service.

There good and honest

Used to like this place - not the same anymore.