What I thought would be a long and grueling process turned out to be one of the best experiences I’ve had with a dealership in a long time. Was about to trade in my vehicle to them when my engine blew out on the highway the day before. With the engine shot, I thought I would never get anything for my previous vehicle. Thanks to a promo where they accept junk cars, I not only got an amazing amount for it, they put it towards my new outlander sport! Even with poor credit I was still able to get the price I wanted that didn’t leave me penniless! I had the pleasure of working with Alex who walked me through several options and never pushed any sort of sales pitch towards me.I felt comfortable the entire time from start to finish. Manager even came over and helped me out with the deal ! With a co-signer out-of-town, Alex even went with me out of town to go get the final paperwork done!!! Five star customer service.When it came to the finance department I was thoroughly informed by Q who knows his information very well and informed me 100% about everything before I even made a decision.Don’t listen to any negative reviews. Go in. Ask around. You won’t be disappointed.The service department is also quick ! No long wait times even with people there
We had the most WONDERFUL experience buying our new car with Mission Mitsubishi! Shawn Chaito is absolutely the kindest, most helpful, knowledgeable person and made our entire experience a joy. I 100% recommend Mission Mitsubishi to absolutely everyone, whether you are trading in or shopping for the first time. They treat you like family and we have new friends for life with them. Thank you Mission, you made our hearts happy!
Pedro Rodriguez was an amazing sales professional! He was upfront with how the prices would work with the purchase of my new vehicle and the trade in of old vehicle. He was very efficient and knowledgeable. He took the time to help me connect my phone and go over the features of my new vehicle.Ali was an amazing finance manager! He was very clear, knowledgeable, and efficient!Overall this was the BEST experience I’ve ever had at a dealership! I was in and out with my new vehicle in less than 4 hours (it was probably more like 3 hours).Thank you!!!
Dash was very easy, pleasant, and professional to work with. Made the car buying process very simple and painless. They were able to give me more for my trade than others and by using the trade in allowance bonus, got me into a vehicle that I fell in love with, is right my for needs both financially (since that has changed for me recently) and aesthetically as well. The Mitsubishi Eclipse Crossover is beautiful inside and out and fit my needs. Thank you to the team at Mission Mitsubishi.
Delores is a great sales representative. I came in to trade in my used car for a new one. She worked with me to get the best deal possible. Her manager, Jack, was also a big help nailing done the final parts of the deal. I really appreciate all the attention to detail. Thank you so much.
What a great experience! Our salesman, James, sales manager, Jack and finance manager, Ali were all AMAZING!!!! I would recommend anybody looking for a new vehicle to go check these guys out. They go the extra mile to take care of customers before and after the sale.
I am currently at a loss for words about our buying experience. It was like no other and believe me we have been through many as we are currently a family of 3 Fords and previous owners of 2 Dodges and 1 Chevy. This, BY FAR, was the best experience we have had out of all. Our sales reps name is Mo and he was amazing!! We walked in, he asked a few questions and within 2 hours we were signed, sealed and driving away with our new 2022 Eclipse Cross Limited. Thank you so much Mo. We will definitely be referring all our friends and family your way.
Don’t recommend!!! Very unhappy with our experience. They advertised $4500 dealership cash that you can use towards down payment or negative equity. $0 down and no payments for 3 months. We inquired about the deal and AJ scheduled us an appointment for the next day (today). Drove over an hour and were told that offer is no longer happening by Glass. So we looked around and saw a used vehicle we liked. And we were once again toyed around. The salesman disappeared with our personal car keys for over an hour. Then came back and with an outrageous monthly payment. When we passed on the offer, not one but two managers came in trying to pressure us into making the purchase. Not professional at all. We have great credit, had a down payment ready for the right vehicle (even though we initially came because of their deal). Not happy at all!
Omg I’m so happy with my experience at Mission Mitsubishi. My sales man Dash was amazing he got me in a car same day with a reasonable down payment and reasonable monthly payments. I couldn’t be happier with my purchase if your looking for a vehicle don’t walk run to Mission Mitsubishi everyone was so pleasant from the moment I walked in. Go see Dash tell him I sent you !!!!
I brought my car there the second time and came out nicely. My car finally drive so smooth and feels like brand new again. I really appreciate Elo as the manager that helped me taken care of the stuff that need to be taken care. Overall Im satisfied and happy. Will definitely be back again for sure.
Cami Desmond was the sales lady that I had the pleasure of working with. I literally had my first ever brand new car out the door in 2 hours! Cami was amazing and Ali the Finance guy I worked with was just as great. Talk about smooth from start to finish. No wonder they are the #1 dealership!!! They are offering great incentives for new cars. And they took my beat up trade in off my hands!!! Go get yours now!!!
This lace is awesome. All the guys I Had the privilege of working with went out of their way to make this process as easy as possible. Pedro Rodriguez did an amazing job. Thank you for getting me into such a great vehicle. Y’all are amazing
What can I say? Dash was absolutely amazing! My mom came in to see if she could get a car. She started to get worried with the waiting process. Then here comes Dash with a big smile on his face and feels my mom its yours. She is extremely excited about her car. It was something she had been wanting for a while. To make this day even better I just asked what if I wanted to trade my car in. Mind you I got my car from here less then a year ago. And boom, I got a new car. This is the day the Lord has truly made. I am super excited for both of us.I want to Thank Dash & Tyson for all their hard work and hospitality. You guys are truly amazing and you rock. THANK YOU SO MUCH!! 😊❤️😊❤️😊❤️😊
Rude staff members (the woman in pink and man in blue button up) Concerned about the health of clients and staff. I came to get an oil change and told the manager that Nobody is wearing a mask or social distancing and he replied, and I quote “they are all vaccinated by a doctor that came here.” Then he cut me off after I informed him that it still spreads. Ignorance isn’t good for the health of your employees and clients. NEVER coming here again. Five stars for the top.
Great experience overall. All staff were very informative and answered all my questions. Helped me get my first car easy and fast!
Our sales consultant Mo came in to do something on his day off when we arrived. He did not hesitate to assist and took all the time we needed and answered all our questions. We ended up purchasing (2) 2022 Outlanders and are so happy with our choice! Thanks Mo (Sales)and Angel ( finance) for helping us to fit it in our budget! Please ask for Mo if you want a quality non pushy, very knowledgeable sales person. He is definitely the best they have!
Shawn Chaito is incredible. He helped me find a car that was affordable and great quality! HIGHLY RECOMMEND!
Want to thank Haqqi for helping and doing what he could to get me off the lot with a brand new vehicle and for Q for being able to get me a lower interest rate and payment. I recommend them to anyone who is trying to get a vehicle. I did it with bad credit and they helped the whole way through. Thanks guy!
Jon was awesome..He went out of his way to help me..🥰Jeff is the only one I want to touch my car from now on..I love how he explained what was needed and how it would be taken care of..Classy..Carrie was awesome as well..She made everything else a breeze..Excellent service all around..(Bring back cookies soon..😊)
Big Mo and Angel were amazing during our experience. My wife and I were able to place trust in both of them to go to bat for us and give us the best deals possible in top of taking care of both of our needs. This is our first Mitsubishi and we were both super appreciative pf walking away with 2 2022 outlanders. I highly recommend asking for them!
This is my second visit and vehicle with this dealership. Abraham was amazing. He worked with me for a great price that I could afford on a brand new car.. Thank you so much for being so helpful and positive with my experience. I would recommend mission Mitsubishi to any other person looking for a great and reliable car. Great service and Great prices. Thank you :)
My advisor was very informative and kept me updated throughout the day while my SUV was being serviced, she deserves a raise.
Staff was so friendly and helpful with understanding what youd be looking for or expecting to see from getting what you need for your vehicle.
The salesman and higher ups care about their customers. My husband and I are more than pleased with the service that was offered to us.
This was not my first rodeo, but the personnel at the dealership were excellent in all regards - from another Sales Consultant holding the door open, to Angel handling the financial paperwork.My Sales Consultant, Shaun, was extremely considerate of my time and disability. I dont remember how many times he or Jack C., Sales Manager, asked if I wanted or need anything. The time I spent with the staff at Mission was relaxed, enjoyable and rewarding. I will definitely returned. Thanks to all who helped me drive away in my new Mirage...SUPER JOB TO ALL!
Ask for Mo, the best salesman! The sales manager and finance manager were also great. Good people here. I would send anyone here and in the future I hope to keep coming back to them. This team was an answer to prayers. Thanks guys!
James Irizarry is the salesman I had the pleasure of working with. He was so helpful, and kind through the whole process! I couldnt pick a better salesman person to help me with buying my first car! I was able to leave that same day with a car I love, and I cant wait to go back to look some more! 💝 Thank you so much!
I recently purchased a 2022 Mitsubishi Outlander from Mission. I was very impressed with my salesman, Shawn Chaito. He was very knowledgeable on the model, was patient (as I test drove it twice), was not pushy, and even provided a little humor during the process. I was also impressed with Brittany, who helped with setting up the app and an overview of some of the technology features. Im looking forward to many years behind the wheel of my new Outlander!
Everyone is very helpful. So I look forward to my next service visit. Wondering do they vaccum your vehicle everytime you bring your car in for maintenance?
My Salesman Abraham Romo was awsome, felt very comfortable and happy with his assistance with everything, I would definitely recommend any of my friends and family to him. Thank you Abraham 😊
A mileage sticker would be helpful reminder of the next oil change service date
Had a very great experience, after being to two other dealership prior. Only regret is not going to Mission Mitsubishi first! It would have saved us a lot of wasted time. Thank you Mr. Darnell Glass for listening to our needs. 🙂
Fast service. Great communication between both parties. A+++++
Abraham made it very easy to purchase my vehicle from a whole city away! Thank you
It was a fantastic experience. They were quick and thorough, making sure I understood everything. Great experience thanks to Shawn Chaito and Q in finance. They made it unbelievable and I highly recommend them and Mission Mitsubishi.
Abraham Romo was our salesman and he had the best customer service of all the dealerships we went to. Helped my fiancé and I get a great deal with bad credit and accidents on our insurance. He answered all our questions and put us in a brand new car that we absolutely love. They are having a deal if you buy a car you get $4500 towards your bill or in cash, however you prefer. The best experience we had looking for cars in all of SA, we can’t thank you guys enough!
Time of drop off and service is great, honestly to me the wait service doesn’t take as long as I’m sure some people make it out to be. I enjoy it every time. No complaints from me.
Don’t waste your time with any other Mitsubishi dealership in San Antonio. No one will work harder to get the deal done like Mission Mitsubishi.
Pedro and his team were amazing!!! I wouldn’t pick another dealership with my business!
Overall every employee went past and beyond helpfulness!
Azzam was the best associate at this dealership. He worked with me so much for the price that I could afford for a new car! Thank you so much for being patient with me and for caring about my situation. I would recommend mission Mitsubishi to any other person looking for a great and reliable car. Great service and great prices! Thank you again and I will definitely be coming back. :)
Corey Harris was extremely knowledgeable and very courteous, professional, and outgoing. He informed me of the GAP insurance that I really needed. He is truly an asset to this company. Also, Mr Harris’s manager was so very professional and made me feel that I could trust the negotiating was in my best interest, truly a great team that you have there. My best experience ever!DF
Corey was awesome! He helped us get the car we wanted, and was knowledgeable about all features. Loved the welcoming vibe from all staff. From the moment we got on the lot to the moment we left!
I would highly recommend this place. Amazing customer service from the time I walked in till the time I left. Big shout out to James my salesman and Ali the finance manager for making me dream car happen!!! If I could give more stars I would.
Good people work there. They will work with you as best they can and make sure you leave with a quality car. They have been nothing but nice and helpful in every way. I enjoyed my buying experience, they made it easy.
Thank you Mission Mitsubishi! Shawn Chaito helped us with great deals! We will be forever Loyal customers because of his service! I’ll telling all my friends they help us not once, but twice to get the car of our dreams! 👍
My husband and I love mission. We have traded in and bought all of our vehicle here. We just traded one in and have gone with the same salesman every time. Shawn is awesome! He is patient and works really well with customers. My husband and I had our budget and he worked well in helping us find the perfect vehicle. Ruben in services is also awesome! He takes really good care of the customers vehicles. My husband has Been going there for years to service our cars that Ruben knows him by name and knows which vehicles we have. Excellent service!Angel is financing is awesome as well. He is quick and to the point. He understood our budget and was very professional. Great service.
I was there when we had a very bad storm. The office next to the one I was in began to flood. The facility itself is in need of a refresh. Perhaps different flooring, updated bathrooms and a good old fashioned cleaning. there were cobwebs in the windows of the office I was in. Perhaps better desks for the sales team and a better reception area would be in order. I recommend Mission Mitsubishi to everyone I know because the staff are outstanding and caring. If you gave them the surroundings of a top notch dealership, there is no telling the number of sales you could close.
I had a great experience with My first purchase in 2017. In December my car kept having issues, I wanted to trade it inI had some issues that took a while to resolve but salesman James Irizarry went above and beyond to help get into a 2021 when I was expecting a 2020. He was extremely helpful and stayed on contact until the purchase was complete. I absolutely love my new vehicle.
Abraham was super friendly and worked super fast! Best service for it being my first time. I’d definitely recommend him and this dealership! Thank you!
Not very good service, too good to be true sales gimmick. You offer $4500 as an incentive but your add ons by the dealership adds up to over $4000 in addition to the MSRP for the paint and nitrogen. No confusion on my part, but sales guy Pedro very contradicting. Also nothing to do with my credit worthiness which is excellent. We were still looking around, and was thinking about going back to a different salesperson, but your response very unprofessional and will take my business elsewhere. I tried calling you back, but unsuccessful in reaching you.
I want to say thank you to Wahed for being the best sales guy. Very professional and honest. He was very patient and respectful. He was amazing and The best of Mitsubishi team….Thank you Wahed!!!!Another shout out to finance manager Angel who got a deal done for my mom…
James was very helpful. This was my very first new car purchase. He explained finance information to the best of his knowledge and got assistance until I was comfortable. I was very pleased with my treatment and my purchase.
Shawn Chaito is a godsend. He worked so hard to get me into a new car and even helped me switch to a new insurance company. I have never had such a wonderful experience at a car dealership. I would highly recommend coming to Mission Mitsubishi and please ask for Shawn you won’t be sorry.
Pedro was highly knowledgeable and professional during our visit.
Super easy drop off, they explained what my package deal came with and approximately how long it was going to take. I was offered the shuttle to a restaurant so we can have a quick bite while we waited. Car works like a champ now 😊
Little different review here, but they ran my credit due to potential fraud, or at least thats what TransUnion is reporting. I tried to simply talk to them to have them remove it. Q and staff hung up multiple times. What they dont understand is now Ill have to file a police report, which theyll have to respond to. I was 100 percent courteous each time I attempted to get this resolved, and if I actually get to deal with them and get this figured out Ill continue to do so.However, if they treat someone they know they wont get business from (Im several states away from them) then you can surely bet they are in it for the sales and its quite likely youll be nothing but a number to them. Id have much rather had them provide a deletion record than have to deal with a police report and the FTC.
Went in just to look but the manager was quick and friendly and sat us with a Cami Desmond and within an hour I bought a car! What happened??!! LOLGreat people great cars! Thank you
Do not I mean do not do business with these people the 4500 down is a scam to try to pull you into their dealshiper. I have my lawyer calling them they are the worst of the worst dealerships
This is my second time taking my vehicle to Mission Mitsubishi and I am thoroughly satisfied with the service I received. All of the workers there are super nice and extremely helpful! I will continue to bring my vehicle here and will more than likely be going to trade in my car and get a new one from here as soon as I’m ready. :)
The process was fast and easy, Alex was amazing and made everything work from start to finish. Best experience ever and best seller. If you go ask for Alex, youre not gonna regret it. 1000% recommend!
Had a great experience with Assam, he assured me I would walk out with a vehicle and I do. I will be referring him to family and friends.
The Sales Professional that assisted me in the buying of my car whose name is Mo Shammaa was EXTREMELY VERY OUTSTANDING in his performance when he was assisting me. To further explain that day I was i was very worried about buying a vehicle on that day because a friend of my family and another customer of the same Missions Mitsubishi location. Warning me that buying a car could take three to five hours to complete the transaction. Knowing this information I was reluctant to buying a vehicle because I needed to be at work soon at an later time. Mr. Mo explained to me about the process in a way with quick and on point credit checks that I wanted to purchase a vehicle and OUTSTANDINGLY Mr. Mo had my transaction cleared quickly out with my brand new vehicle safely driving to work on time was extremely impressed with his performance. Thank You for hiring Mr. Mo Shammaa he is the perfect addition being a VERY Successful employee to your company.
Very helpful and friendly. Loved having some coffee maybe some snacks would be good too
This is the first time since Ive had this vehicle that I needed to have an alignment and balance. Its a 2017 Mirage. Was really disappointed in the fact that this simple problem took two separate appointments and is still off. The first was on a Saturday. However, the second was on a Wednesday and a had to leave work early.
Wahed was the BEST salesman I’ve ever had. I will buy from there again solely because of him!Ali, the finance person was professional and patient with all the errors I made. However, when he made the statement, “ it doesn’t matter if you’re buying a $50,000 car or $10,000 car, I treat everybody the same.“ to me that was condescending. It’s his job to be kind and professional to everyone that walks in that door anyway. Those words should’ve never been said to me. And as a black American female who was buying the cheapest car on the lot, his words didn’t sit well with me.
Our sales consultant Abraham Romo was OUTSTANDING! From the moment we began expressing our car desires he went straight to what we wanted and did a fantastic job showcasing all of the features the 2022 Mitsubishi Outlander has. I can’t speak enough about how thorough he was with his explanations of what to expect with each step of the process. Transitioning from one step to the next was flawless. We are so happy with our experience and Abraham’s care.
SO friendly. I am a repeat customer and its best way to go, especially if you are already in a Mitsubishi!! Cami was THE BEST!!!
Ive purchased 2 vehicles from Mission Mitsubishi and both times were a pleasant experience. I would recommend this dealership to anyone that I could. Theyre more than happy to help and work with you to make sure you leave 100% satisfied! (Shout out to Seth Caballero for making my newest purchase of 2022 Mitsubishi Eclipse Cross possible!)
This experience was the least painful one Ive had. They respected my time and treated me as family.
This was my very first new car purchase. And I was extremely happy with the whole process. Mr. Glass and Angel were very helpful and the process was a good experience. These two men made my year!
Took my Mitsubishi Outlander and the problem was taken care of the right way awesome customer service.
Dolores was great ! I’ve been with mission for a while and they have always been really helpful when it comes to answering all my questions, but Dolores made my trade in process really easy and quick. She even went out of her way to help me transfer my stuff from my old car to new car in the RAIN ! she is amazing and super helpful I would definitely refer friends and family !
My sister purchased a car from here and we had a great experience. Salesman Mo and financial personnel Angel were amazing and helpful and explained everything to my sister we left with a 2019 Mitsubishi Outlander....thankx you guys for helping my sister out...
The service advisor and Cashier was extremely nice and courteous- everyone I saw that made any eye contact smiled and greeted me with respect and displayed excellent customer service! Great job to everyone very pleasant visit.
The service was awesome! My salesman Shawn went above and beyond to help us! Last but not least Mr. Q from finance dept was awesome too !! Even the manager was cool (except hes a Yankees fan) thank yall Mission God bless 🙏
First time buyers me and my wife and i just want to say that we couldn’t of had picked a better place, thank you Abraham Romo you were a god send and i want to personally thank you for everything and when the time is right and youre still around i will look for you! Abraham Romo highly recommended ask for him!!
Let me just say WOW!!! Everyone I ca n e in contact with was super nice, esp the young man who helped me, Alex. Great sales guy, friendly, informative, very helpful. Another nice guy Ali, he takes his time to make sure you understand everything before you leave. Great service. Love my new Outlander Sport!!
The after purchase calls, text messages, and instant messages were extreme and unnecessary in my opinion. I got 3 calls from the sales manager asking me to give the sales agent a good review. I unsubscribed from instant and text messages because I was being contacted every day. Today I got a text message from the sales agent. I dont want to be contacted that many times. If I had a problem I would have called. I felt it was overkill and pushy.
Just spoke to a representative online me:Been there done that poor customer service too busy trying the make a buck, instead of taking care of customers.Rep: Well Im sorry to hear that especially when we have a 40% return rate with out customers but again sorry that you had a bad experienceMe:The 40% is nothing to be proud of . The 60% thats not returning is the bulk of missed repeated or referrals drawn your way. Think small get small results. Raise your standards and remember great customer after the sale means more then just selling a product.Anyone can sell great customer service keeps customers coming back and drives their friends and associates your way. Good rule of thumb behind every sale is your next sale. Have a good day.Rep:Great input I like your postive way and I agree with your sir. thank you David
The overall process was the most painless process I’ve ever had at ANY dealership. Thank you.
Best customer service moe is best guy ever, I bought a vehicle, good price and run good thank you moe
Bought our 2019 eclipse cross went back for trade in for 2022 sales is great at their job very pleasant. Service on the other hand went in for my first oil change when I got home noticed that my driver side door was not aligned took back neck day and was told that there was no marking underneath car to show it was something they did on their end and but that they got as aligned as they could. Then proceed to tell me that they see this a lot when the vehicle is hit from front end but mind you there are not dents scratches anywhere on my car so I’m left with we did what we could but not as I brought it in. You would think that they would be more companionate about it and get it corrected to 100% to what it should be
James was awesome and made everything super easy and fast! We were very happy.
I thought you guys were great in the way you made sure I was taken care of. I feel like this is just the beginning of my car buying experience with you guys. James Irizarry was excellent and made sure to let me know that should I need anything regarding the needs of my vehicle to let him know and/or just swing by the dealership. Dolores, Jack, Darnell and Angel Jaramillo were also very helpful in the success of this sale. Thank you to all of them as well! You guys have made my life so much easier! Especially considering the need for much needed job transportation and my new baby girl coming in August! Thank you so much again and again! See yall again!
They did not inform me of the actual price of the car monthly, I felt like they were pushy since I was a woman. I told them what I could afford and even asked them for older model car and was told they only had 2021. They told me one price monthly that I agreed to and during the paperwork process the guy told me a totally diff amount. I felt like I was lied to and pressured. And now my car seems to be having some issues n suppose to be brand new.
I bought an Outlander Sport, then recommended my neice, and she purchased an Outlander Sport...same car just a different color and year...n just this Saturday into Sunday we both had our catalytic converter stolen right from under our noses...but what really makes this story interesting is, just May of this year KSAT did a story on the same dealership, that me and my neice bought our cars from, on how least 50 Catalytic converters were stolen from that same dealership...and again whats make this story even crazier is that in my complex there were several trucks and SUVs that just a random thief could have stolen catalytic converter from, and on my neice complex they were 2 other Mitsubishi Outlander Sport vehicles before hers, but it was just ours that were targeted...the only ones who purchased from the same dealership...Mission Mitsubishi...coincidence or what!
Major, Major Thank you to Shawn, he was absolutely Awesome! Got exactly what I wanted!! Leaving a Happy Customer!!If your in need of a car, stop by Shawn will hook you up!!!! Awesome Service!!!
I loved this place and dealing with Dash. They were really good at working with me. I walked away with a new SUV and no $$ down that day. Customer care is obviously a priority to them and I appreciate places like that. The sales manager was also A+. Ali explained things so well my dog couldve signed the finance papers. It was a painless process that I will go through again when I trade this SUV in.
Came in with a situation and came out with a brand new SUV. Staff was very attentive, transparent and had good communication skills. James, kevin and Ali are awesome. So, if your looking for help reach out to them. Thanks for getting my husband and I into that brand new SUV.Thanks, The Armwoods